Would your business survive a crisis? A guide to business continuity planning.

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1 Would your usiness survive risis? A guide to usiness ontinuity plnning

2 2 A guide to Business Continuity Plnning

3 A guide to usiness ontinuity plnning Contents The Lw Wht type of inidents should I pln for? 5 Step Guide Frequently sked questions Ten Top Tips 10 minute Cheklist Business Continuity Pln Initil Reovery Log Useful Contts nd Links 3 A guide to Business Continuity Plnning

4 Would your usiness survive risis? Every yer 1 in 5 Businesses fe mjor disruption to their servies: + 1 in 10 of these will ese trding. + If your premises were to suffer fire how would you mintin your essentil usiness funtions? How would you ensure your usiness survives? A risis tht thretens the survivl of your usiness ould hppen t nytime. The most ommon threts to your premises, flood, fire, power filure, rek-ins/vndlism re independent of size, nd re the sme whether you run lrge usiness employing mny stff or fmily orner shop. The effets re potentilly devstting. Plnning for the ontinuity of your usiness in n emergeny is essentil. Strt now - you never know wht tomorrow n ring. 4 A guide to Business Continuity Plnning

5 Wht would hppen if your usiness were involved in mjor inident? Wht is it? Everyone hopes tht they will not e ffeted y mjor inident or disster. If we re ffeted, we hope tht someone, somewhere will know wht to do. We know tht ny serious inident will e delt with initilly y the emergeny servies ut do we know wht will hppen next? + How will we e kept informed? + How will we get k to usiness? This is where Business Continuity Plnning [BCP] omes in. Any numer of events n ring usinesses grinding to hlt nd the purpose of Business Continuity Plnning is to ensure tht we n respond sensily, s ompny nd s individuls. Put simply, usiness ontinuity is out ntiipting the rises tht ould ffet firm nd plnning for them. A Business Continuity Pln will identify ll the requirements, whih re essentil to keeping your usiness running, nd will inlude proesses to keep disruption to ustomers nd employees to minimum. It is ll out ensuring tht we n mnge risis effetively. The informtion ontined in this ooklet ims to ssist you in produing Business Continuity Pln for your own usiness nd to provide soures of further informtion for your future use. 5 A guide to Business Continuity Plnning

6 The ility to re-open for usiness s usul is ritil. Why should I use Business Continuity Pln? A Business Continuity Pln is ll prt of reting usiness with the flexiility to prosper in n ever-hnging world nd e strong enough to survive should disster strike. The ility to withstnd n inident like flood or fire, nd to re-open for usiness s usul is ritil. Proteting the future of usiness, whtever the size, hs to e the numer one priority for every usiness. The smller your usiness, the more importnt it is to hve ontingeny pln in ple. Any inident, no mtter how smll, is ple of impting on your usiness nd ffeting profitility. Even sole trder is dvised to hve systems in ple to e le to ontinue their work in se of theft, flooding, fire, IT nd utility filures. + Experiene shows tht usinesses re fr more likely to survive disster if they hve thought out it in dvne, nd plnned ordingly + Bnks, investors, insurers, ustomers nd suppliers will tke ompny tht hs usiness ontinuity pln muh more seriously + Business ontinuity plns uild employee onfidene. Employees will ppreite the ft tht the usiness is doing ll it n to protet their sfety nd ple of work + In the end, usiness ontinuity is out responsile mngement. It mkes usiness sfer ple to work nd ontriutes to finnil stility 6 A guide to Business Continuity Plnning

7 Building the UK s resiliene to disruptive hllenges The Lw The Civil Contingenies At 2004 requires orgnistions designted s Ctegory 1 responders [emergeny servies, A&E hospitls, Primry Cre Trusts, lol uthorities, Helth Protetion Ageny, Mritime & Costgurd Ageny, Environment Ageny] to mintin plns to respond to emergenies. It lso requires them to mke provision for ensuring tht their ordinry funtions n e ontinued. The At lso requires lol uthorities to provide dvie nd ssistne to usinesses nd voluntry orgnistions in reltion to usiness ontinuity mngement. This duty is n integrl prt of the At s ontriution to uilding the UK s resiliene to disruptive hllenges. 7 A guide to Business Continuity Plnning

8 Depending on your usiness speifi irumstnes, there re mny possile events tht might ffet your ility to operte Wht type of inidents should I pln for? Inidents tht ould ffet your usiness: Severe wether - for exmple, flooding used y hevy rin, or wind dmge following storm. If your usiness is in remote lotion you my e more suseptile to this type of disruption. Theft or vndlism - theft of omputer equipment, for exmple, ould e very detrimentl. Similrly, vndlism of mhinery or vehiles ould not only e ostly ut lso pose helth nd sfety issues. Fire - few other situtions hve suh potentil to physilly destroy usiness. Loss of utility - loss of power or wter ould hve serious onsequenes. Wht would you do if you suffered loss of het nd light or ouldn t use IT or teleoms systems or operte other key mhinery or equipment? IT system filure - omputer viruses, ttks y hkers or system filures ould ffet employees ility to work effetively. Disruption to fuel supplies - would you e le to operte ompny vehiles in the event of fuel risis, would your stff still e le to get to their workple, would your suppliers e le to deliver goods to you? 8 A guide to Business Continuity Plnning

9 Inidents tht ould ffet your usiness Restrited ess to premises - how would your usiness funtion if you ould not ess your workple - for exmple, due to gs lek? Illness of key stff - if ny of your stff re entrl to the running of your usiness, onsider how you would ope if they were inpitted y illness. Outrek of disese or infetion - depending on your type of usiness n outrek of n infetious disese mong your stff, for exmple flu outrek, in your premises or mongst livestok ould seriously deplete your workfore or present serious helth nd sfety risks. Mliious ttk - lthough this is less likely for smll usinesses it my e worth onsidering the risk of mliious inident [e.g. niml rights groups] depending on the nture of your usiness. If you re sed in lrge ity you my suffer the effets of n ttk on neighouring or shred uilding. Dissters ffeting suppliers - how would you soure lterntive supplies? Dissters ffeting ustomers - will insurne or ustomer gurntees offset lient s ility to tke your goods or servies? Although you my feel tht some of these situtions would not ffet your usiness, its sensile to give them onsidertion. 9 A guide to Business Continuity Plnning

10 You will find tht it is quik, esy nd inexpensive to rete usiness ontinuity pln. 5 Step Guide to Business Continuity Plnning STEP 01 Anlyse your usiness STEP 02 Assess the risks STEP 03 Develop your strtegy STEP 04 Develop your pln STEP 05 Reherse your pln 10 A guide to Business Continuity Plnning

11 This is si five-step guide to get you strted on usiness ontinuity plnning. STEP 01 Understnd your usiness nd wht mkes it tik + Wht is the purpose of your usiness? + How is tht hieved? + Wht re your produts/servies? + Who is involved [internl & externl]? + Wht dedlines do you work to? STEP 02 STEP 03 Develop your strtegy to del with those risks A strtegy will protet your usiness - it will identify: + wht needs to e done + how tions need to e done + who needs to perform these tions + why tions re needed + where tions should e performed i.e. on site or t different lotion Assess the risks to your usiness Wht ould ffet your usiness [internl & externl]? + Power uts + Stff illness/lottery win + Fire + Flood/wter lek + Theft/rek-in + Unle to gin ess 11 A guide to Business Continuity Plnning

12 5 Step Guide to Business Continuity Plnning STEP 04 STEP 05 Develop your pln The pln n e s simple s you wnt - the simpler it is the more flexile it will e. i.e. if there hs een fire - wht do you need to do first, do you need to onnet telephones first to ontt ustomers, does this need to e done t n lterntive site, do ll of your stff need to relote to this lterntive site - or n some of them work from home et? Contt numers, resoures, proedures would e set out in this pln Test nd updte your pln It is essentil to updte your pln on regulr sis nd eh time something hnges, for exmple, hnges in supplier ontt detils. Rememer to inform your insurne ompny tht things hve hnged. It is lso essentil tht the pln is tested. Involve ll of your stff nd fmilirise them with their roles nd wht to expet. 12 A guide to Business Continuity Plnning

13 Wht is usiness ontinuity pln? Wht will it ost? Isn t my usiness too smll? Frequently sked questions Wht is usiness ontinuity pln? A usiness ontinuity pln should e set of instrutions of wht to do nd wht not to do t the time of risis. It is out thinking hed nd plnning for ny risis whih ould ffet your usiness. The pln should set out ler roles nd responsiilities nd list series of tions whih llow key usiness tivities to ontinue in the most diffiult irumstnes. How does usiness ontinuity plnning differ from disster reovery pln? Disster reovery plns trditionlly fous on the IT reovery of the usiness. A usiness ontinuity pln ddresses ll the essentil requirements to keep the usiness running. In ddition it should inlude proesses to keep disruption to ustomers nd employees to minimum. How long will it tke to rete usiness ontinuity pln? It should not tke long to rete your first pln, ut oviously this will depend upon the omplexity of your usiness. The smller the size of your usiness generlly the less time it is likely to tke. Lter in this guide there is templte for you to refer to when drfting your own ontinuity pln. 13 A guide to Business Continuity Plnning

14 Frequently sked questions Wht will it ost to rete usiness ontinuity pln? The ost will e reltively little nd t the end of the exerise you will hve pln to protet your usiness. The enefits of hving working ontinuity pln will outweigh ny smll expenditure. The prie of not plnning ould e lot higher thn mny ompnies ntiipte. Isn t my usiness too smll to hve usiness ontinuity pln in ple? No, even sole trder is dvised to hve systems in ple to e le to ontinue work in se of theft, fire, flooding, IT nd utility filures et. Any inident, no mtter how smll, is ple of impting your usiness nd profitility. The size of ny pln will depend on the risks fing eh usiness - it will e s lrge or smll s needed. 14 A guide to Business Continuity Plnning

15 Prevention is etter thn ure. Bk up dt. Be ler out your insurnes. Ten top tips for Business Continuity Pln for the effets of n inident, not the use. At the time of risis wht hppens my well e more importnt thn wht used it. Rememer tht prevention is etter thn ure. Test systems, exerise plns nd reherse the people involved on regulr sis. Mintin the plns - keep them up to dte, uild in regulr review of your pln. Bk up dt regulrly nd store opies off site in seure ple. Prtise restoring the dt in n IT system outside your own ompny offie to ensure tht it works. Ensure tht importnt pper douments, suh s ontrts nd employee informtion re proteted. Mke opies nd use fire resistnt nd wterproof storge. 15 A guide to Business Continuity Plnning

16 Ten top tips for Business Continuity Keep list of ontt detils for your stff, ustomers nd suppliers off-site so tht you n ontt them if you do not hve ess to your usul premises. Review regulrly. Be ler out wht your insurnes over nd wht they don t. Keep opies of the relevnt poliies off-site so tht you know immeditely wht to do in event of n inident. Hve n emergeny pk whih will inlude your usiness reovery pln, key telephone numers, s well s first id kit, torh, megphone, spre keys, sh, redit rd, sttionery et. Mke rrngements for temporry se - you my not e le to operte out of your existing premises for weeks or even months. Rememer, ny temporry ommodtion still hs to omply with helth nd sfety rules. Mke n inventory of equipment, mterils, produts nd ny other ssets to give you n overview of the usiness. This will mke it esier to work out losses nd identify gps in ore resoures fter n inident. 16 A guide to Business Continuity Plnning

17 10 Minute Cheklist This is quik ssessment for usiness ontinuity plnning. The ssessment hs een split into setions for ese of referene, idelly you should hve ll of these riteri fulfilled. Do you hve Business Continuity Pln [BCP]? If yes, hve you tested nd reviewed your pln within the lst 12 months? Do you hve poliy for when to tivte your pln? Do you regulrly trin stff nd test your pln? Hs the ide of Business Continuity plnning een pproved y the ord/owner/prtners? Is there someone in your orgnistion who will hve responsiility for looking fter BCP? Is the pln doumented lerly nd esily essile? YES NO UNSURE 17 A guide to Business Continuity Plnning

18 10 Minute Cheklist Generl Assessment: YES NO UNSURE Hve you mde list of ll key ontts telephone numers? Hve you got list of ll employees telephone numers? Do you hve vitl omputer informtion stored on k up disks [or pper opies] held off premises? Hve you fmilirised yourself nd your stff with the lotion of the mins swithes nd vlves [i.e. for eletriity, gs nd wter]? Hve you heked tht ll pluming is in working order? Do you hek tht the heting nd ir onditioning is working on regulr sis? Hve you prepred n emergeny pk? If you hve prepred pk hve you inluded the following essentil items: YES NO UNSURE Business reovery pln List of employees with ontt detils Detils of IT providers Contt detils for lients nd suppliers Building site pln Spre keys Computer k up tpes/diss First id kit Sttionery 18 A guide to Business Continuity Plnning

19 10 Minute Cheklist If you hven t lredy, you might lso wnt to inlude these useful items: YES NO UNSURE Torh Megphone Spre tteries Tpe to ordon res off Messge pds nd flip hrts Coloured pens nd penils Moile telephones [with redit] Dust nd toxi fume msks Disposle mers Petty sh nd/or redit rd [stff my need emergeny funds] Wht do you do on dy-to-dy sis? Do you rry out end of dy inspetions? i.e. to hek everyody hs left Do you mke sure tht ll pplines re swithed off? Do you hek tht ll doors nd windows re loked? Do you mke sure tht you hve ler desk poliy? [All pperwork filed or stored wy] 19 A guide to Business Continuity Plnning

20 10 Minute Cheklist Building Filities: YES NO UNSURE Do you hve evution proedures for your uilding & re stff trined in them? Are the fire exits lerly mrked? Do you regulrly prtie fire drills? Do you hve primry nd seondry evution points? Do you hve floor pln to your uilding? Does your uilding[s] require 24-hour 7 dys week ess? Do you hve genertor kup systems in ple & do you know how to tivte them? Do you hve n lterntive uilding to use in n emergeny? Personnel: YES NO UNSURE Do you hve up to dte nd regulrly reviewed jo desriptions nd orgnistionl hrt for your ompny? [inlude temporry nd ontrt workers] Do you hve stff personl informtion on file i.e. ommunition with next of kin [inlude temporry nd ontrt workers] Do you nd your stff know wht to do in n inident? Do you know where to go for dvie/informtion? Do your stff know who is in hrge in the time of risis? 20 A guide to Business Continuity Plnning

21 10 Minute Cheklist Hve your stff een given speifi roles to do in the event of risis? Hve you thought out deling with people issues - relotion rrngements, et. trnsport home - stff my hve to leve without ots, gs, sh, keys [home/r] Do you hve memers of stff with first id or medil trining? Seurity YES NO UNSURE Is there seurity system instlled? Do you hve seurity poliy? Do you give ny dvie or trining on seurity? Do you hek referenes fully? Are ontrtors heked fully [i.e. ompny s well s eh individul]? Do you regulrly hek the integrity of externl fenes nd doors? Pper nd Eletroni Douments YES NO UNSURE Do you opy/kup your informtion? Do you store your pper douments in reinfored ontiners? Hve these plns een reviewed within the lst 12 months? Do you hve opies of your files nd ounts t seprte lotion? Is someone responsile for the upkeep of your files nd ounts? 21 A guide to Business Continuity Plnning

22 10 Minute Cheklist Compny Equipment YES NO UNSURE Do you hve someone ountle for the ssets/stok of your ompny? Do you hve ontrols over the movements of your ompny equipment/stok? Hve you ompleted reent inventory of your ompny equipment/stok? Informtion Tehnology YES NO UNSURE Are your IT systems ritil to the running of your usiness? [phone/redit rd system/sh tills] Do you hve tested IT disster reovery pln? Is your omputer nti-virus softwre up to dte? Are omputer errors nd logs dequtely monitored? Are doumented IT seurity poliies nd proedures in ple? Are ll omputer users fully wre of e-mil nd internet usge poliies? Do you know how mny pltforms/ servers/ pplitions or operting systems support ritil usiness funtions? Is your ompny system prt of lrger network? Do you know how long it would tke to reover IT funtions? 22 A guide to Business Continuity Plnning

23 10 Minute Cheklist Suppliers YES NO UNSURE Do your key suppliers hve usiness ontinuity pln? [you my hve to rely on them] Customers: YES NO UNSURE Do you hve the orret ontt detils for ll your ustomers? Do you hve ny key ustomers who you will need to e in onstnt ontt with during risis? Would it ffet your usiness if one of your key ustomers went out of usiness? Do your ustomers require tht you hve BCP? Lotion YES NO UNSURE Hve you thought out the types of risk tht might our due to the tions/ opertions of other usinesses ner to you? i.e. sewge works/risk of pollution/smoke dmge/wter lek from usiness ove Hve you thought out the types of risk ssoited with environment? e.g. Wter/flooding, limte hnge, et. Insurne YES NO UNSURE Do you hve suffiient insurne to py for disruption to usiness, ost of repirs, hiring temporry employees, lesing temporry ommodtion nd equipment. Do you hve your insurne ompny s detils in order to ontt them immeditely t the time of the inident? 23 A guide to Business Continuity Plnning

24 Business Continuity Pln For: [insert your ompny nme here] Our sttement of Business Continuity is: + To ensure ll employees re ompetent to do their tsks, nd to give them dequte trining + To review nd revise this pln on regulr sis + To provide generl pln on wht to do in n emergeny sitution + To provide detils of emergeny ontts- stff/suppliers/ ustomers + To ensure tht the Business ontinues s i g n e d positionin ompny d t e reveiw dte of pln 24 A guide to Business Continuity Plnning

25 Responsiilities Overll responsiility in ny inident is: Dy to dy responsiility for this is [if different to ove]: [NAME] is responsile for heking on regulr sis: fire lrms s e u r i t y l r m s it systems seurity helth nd sfety power supplies f l o o d i n g Person responsile for ompiling/mintining: insurne over is up to dte s t f f o n t t n o.s i n. n e x t o f k i n d e t i l s ustomer ontt no.s supplier ontt no.s p o w e r/g e n e r t o r s ups/it systems 25 A guide to Business Continuity Plnning

26 Essentil heklist Wht to do immeditely following n inident [if evution is needed] For exmple, Do you need to evute stff from the uilding nd the surrounding re, ll emergeny servies if required, do roll ll, ensure stff welfre? Wht to do fter the first hour fter the inident [if move to n lterntive site is tking ple] 26 A guide to Business Continuity Plnning

27 Desription of your premises Lotion of the emergeny exits A primry meeting point in se of evution Atth mp if possile In se of fire this should e t lest 50m wy, or for om sre 800m A fll-k option if you hve to evute in different diretion Atth mp if possile 27 A guide to Business Continuity Plnning

28 Detils of wht the premises ontins Informtion tht is importnt nd speifi to your premises e.g. storge filities Essentil nd useful ontt detils Essentil nd useful items Softwre nd hrdwre inventory lists, plns nd ontt detils tht you should hve on nd off-site 28 A guide to Business Continuity Plnning

29 Struture of the risis tem for Business Continuity owner of usiness m n g e r s u p e r v i s o r floor mnger m e d i /p u l i r e l t i o n s dministrtive support Everyone in your usiness should know when emergeny plns should e implemented nd who hs the uthority to implement it. The plns should speify everyone who is responsile for inititing their implementtion. Allote list of suitle lotions where your Business Continuity tem should meet if n inident ours. This should onsist of room on-site or ple in puli uilding e.g. lol hll, someone s house or meeting room t your lterntive fll-k site. If n inident ours, meet with everyone from the BC tem s soon s you n. 29 A guide to Business Continuity Plnning

30 Critil Systems List the systems whih re ritil to your usiness e.g. order tking, dispthing goods - how nd where will these opertions e ontinued following disster? In ddition mke notes on your reovery time ojetives so you n prioritise your reovery proess ppropritely nd the tivities you will need to undertke fter the first hour of the inident. 30 A guide to Business Continuity Plnning

31 Work Are Reovery List res of work in priority order Cn stff work from home temporrily? - list nmes Hve you mde rrngements to use nother ompny s filities, if so give detils. There re usiness ontinuity suppliers who will rrnge greements for you to use other premises or get temporry struture ereted for your use. This n result in you hving lterntive ommodtion within 4 hours ut is reltively expensive option. 31 A guide to Business Continuity Plnning

32 Reovery site lotion List the lterntive lotion[s] tht your firm will use if your min premises re unville. Inlude floor pln, mp nd telephone numer of reovery site lotion[s]. Relotion of stff Will your stff need trnsport or ommodtion if you re operting from different premises? It would e useful to list the mens of trnsport your employees ould use to reh this fility. Filities ville if n lterntive site is proposed Disled ess, prking, tering filities, teleommunitions links, seurity, rrngements for mil et. 32 A guide to Business Continuity Plnning

33 Tehnology Reovery Most usinesses hve omplex IT, teleommunitions nd utilities strutures in ple. It is impertive to keep n inventory list so tht you n reple equipment immeditely if needed. It is worth heking in dvne if your insurne overs the replement of dmged items immeditely or whether you need the insurne ompny s onsent. Inventory list of softwre nd hrdwre Numer of worksttions nd softwre pplitions required t eh sttion [minimum numer] Bked up dt Where is this held nd y whom? Who will e responsile for reinstlling this on your equipment? Desrie how you will reover dt in the event of n inident. 33 A guide to Business Continuity Plnning

34 Generl offie equipment nd sttionery required 34 A guide to Business Continuity Plnning

35 Teleommunitions Contt list Mke list of ll ess numers nd keep them sfely with ll your importnt douments on nd off-site. Chek whether you hve the pility to ess your telephone system remotely from nother site. Mke sure ll relevnt progrmming is undertken s soon s possile. Alterntive ommunitions Desrie the lterntive mens of ommunitions your usiness will use to ommunite with ustomers nd employees in the event of n emergeny. 35 A guide to Business Continuity Plnning

36 Utilities In se of utilities filure, mke sure you hve list of your utilities providers, their ontt detils nd your ount numers. You my wnt to quire n old style telephone hndset whih you n plug diretly into telephone soket. This hs its own power soure vi the line nd will not e ffeted y power ut. Puli Reltions The PR proess n gretly ffet the wy your ompny is pereived nd in mny instnes n mke or rek ompny s reputtion. Rememer tht PR will influene how your ustomers [or potentil ustomers], suppliers nd ll other stkeholders will ret to the inident. 36 A guide to Business Continuity Plnning

37 Detils of Compny spokesperson[s] Ensure tht ll your stff know who the spokesperson will e. Nominte more thn one stff memer in se nyone is not ville nd ensure tht the nominted memers of stff hve some trining in medi hndling. You my wish to hve holding sttement prepred so you n give erly informtion to the press whih n e followed up with more detiled informtion t lter time. Lol press ontt detils You my wish to ple dvertisements in the lol press or supply press releses on your urrent sitution nd intended tions. NB. If you nnot keep ll your stff on-site during n inident you will need to onsider wys of keeping them well informed out progress too. 37 A guide to Business Continuity Plnning

38 Trining It is importnt to ensure tht relevnt people in your ompny - nd in other orgnistions if pproprite - re onfident nd ompetent onerning the pln. You should onsider developing nd running trining progrmme for those diretly involved in the exeution of the Business Continuity Pln. If you test the pln efore you hve trined the stff it will e impossile to tell if it is the pln tht hs filed or the lk of knowledge whih hs stopped it eing effetive. Testing Your Pln dte[s] of test rried out One you hve developed your pln it should e sujeted to rigorous testing. You will never know if you hve omitted something if you don t test your pln. It is vitl to test the pln with ll the ppointed usiness ontinuity tem memers to ensure they re fully wre of their responsiilities. Give your stff n opportunity to sk questions nd lrify issues s they my highlight res whih need to e onsidered or mended. 38 A guide to Business Continuity Plnning

39 Review It importnt to review your pln regulrly nd keep it up to dte. Prtiulr ttention my need to e pid to: stff hnges, hnges in the orgnistion s funtions or servies, hnges to the orgnistionl struture, detils of suppliers or ontrtors, hnges to risk ssessments nd usiness ojetives/proesses. It is importnt to ensure ll informtion in this pln is s ler nd simple s possile - it my e tht someone else hs to follow the pln - you my not e on site. 39 A guide to Business Continuity Plnning

40 Initil Reovery Log Mintining this log will provide reord of ll events, tions nd deisions tken. It should inlude the nmes of those instruted, timings nd tion tken. [It will lso help in insurne mtters if neessry]. d t e t i m e i n f o r m t i o n/deisions/i n s t r u t i o n s/ t i o n s initils 40 A guide to Business Continuity Plnning

41 Useful Contts nd Links UK Resiliene + The Business Continuity Institute + The Emergeny Plnning Soiety + Continuity Centrl + Glol Continuity + The Institute of Risk Mngement + MI5 + UK Resiliene + Prepring for Emergenies + The Home Offie + Stffordshire Civil Contingenies Unit Stffordshire Fire nd Resue Servie Stffordshire Polie A guide to Business Continuity Plnning

42 Notes 42 A guide to Business Continuity Plnning

43 Notes 43 A guide to Business Continuity Plnning

44 Produed y Stfford Borough Counil, Septemer 2008 This doument n e veiwed nd downloded from: This informtion n lso e mde ville in lrge print, on tpe, in rille, on CD or in n lterntive lnguge y ontting: Mike Jones, Aknowledging the kind ssistne of: + Brintree Distrit Counil + The Stffordshire Civil Contingeny Unit Dislimer: The informtion ontined in this doument is for informtion nd guidne only nd is not intended to reple detiled guidne nd plnning speifi to you nd your usiness, you should onsider whether you need to otin this.to the eyent permitted y lw, Stfford Borough Counil exludes ny liility rising from the use of this guide.

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