UNIFIED COMMUNICATIONS

Size: px

Start display at page:

Download "UNIFIED COMMUNICATIONS"

Peregrine Dennis
8 years ago
Views:

1 UNIFIED COMMUNICATIONS OVERVIEW With the epic explosion of media and Internet in recent years, the needs of communications has been becoming various and complex. Enterprises can have one or more type of communications such as chat, message, , Fax, text, data sharing The problem is how to unify and simplify the communications bases on one method for connecting people, information and enhancing the efficiency. INTRODUCTION Unified Communications allows highly integration of networking, end points, infrastructure for interaction and optimizing.

2 Including 5 layers: Networking: Create the network infrastructure with high services and security ability. Call Routing: Handling and routing calls along with planning and policy. Call Control: Managing users profile. Allowing access to apps. Applications & Services: Providing various apps and services Operation & Serviceability: Monitoring and managing apps, services. Depends on enterprises needs, we have 3 standard model: One Site Model Highly availbility, easy QoS and suitable for small and medium enterprises Multi Site Model Save cost, suitable for enterprises that have many brands

3 Multi Site Model, Delivery Calls Suitable with big scale enterprises with high avaibility and continuously Unified Communications allow highly integration for conversation including voice video, data with one IP Infrastructure. The solutions deploying the following apps: IP Telephony: An effective telephone apps bases on VoiP using IP phone instead of analog phone as usual. Rich Media Conferencing: Efficiency for Video Conference, Voice Conference, Web Conference Unified Messaging: Allow integrated voic , , fax, easy to access information through only one mail box. Presence and IM: Allow display the status of user for right time contact. Allow sending & receiving instance message through IM with highly security and interface display. Unified Communications Client: Allow access through IP Phone, Personal computer, tablet, smart phone with one display. Communications-Enabled Applications: Allow deploying integrated unified communications such as: Collaboration, Contact Center, Notification

4 Some Unified communications out-standing features of HPT: Applying the world - class standard high-tech such as SIP, XMPP, H323 End point equipment various in features, models, levels of user and easy to use. High quality of voice and video with Full HD Unified Communications allow integration for matching the needs of enterprises. TARGET CUSTOMERS With the globalization, the Unified Communications is chosen by many enterprises for improve services and competitive. Unified communications suitable for: Enterprises, organizations desire to improve the working efficiency and interactive Banking & Finance, Stock, Insurance desire to improve services Corporations and enterprises desire to save communications cost between departments and brands oversea. BENEFITS Fulfill the customer s needs, enhance customer s loyalty Keep in touch with coworkers, partners, suppliers and customers everywhere & every time Improve management by controlling information, improve decisions-maker quickly and suitable Easily create the interactive working environment through voice, video, data sharing Save time and cost in business process and meeting Make a differences and improve enterprises image.

5 WHY HPT With 20 - years experiences in IT with many large projects onboard and oversea, HPT has managed in provide the best unified communications such as consulting, selling, deploying, services HPT is a partner of world class IT companies such as Cisco and Microsoft, AudiCodes, 2N, FCS, Tiger Pro Well trained Specialist team with certification such as CCIE, CCNP Voice, Enterprise Voice & Online Services with Microsoft Lync Server 2013, Microsoft Lync Server 2010 Configuring, Microsoft Lync Server 2010 Administrator Experiences in many large projects for Techcombank, VIB, An Binh Bank, Timesquare, Astrazenecacompany, SaigonTech University Equipped IT infrastructure with high-tech unified communications Plentiful in human resource and brands Controlled by ISO, CMMI Highly-trusted services Transfer and provide fully system data Contact: Head Office 9 th Floor, Paragon Building, 03 Nguyen Luong Bang St, Dist 7, HCMC, Tel: +(84 8) Fax: +(84 8) HPT Customer Service Center 47 Nguyen Truong To St, Ward 12, Dist 4, HCMC, Tel: +(84 8) Fax: +(84 8) Hanoi Branch 123 Xa Dan St, Dong Da Dist, Hanoi, Tel: +(84 4) Fax: +(84 4) Danang Branch 12 th Floor, Danang Software Park, 02 Quang Trung St, Danang City, Tel: +(84 511) Fax: +(84 511) Representative Office In Cambodia 3 rd floor # 128J, Russian Federation Blvd (110), Sangkat Toek Laak 1, Khan Toul Kork, Phnom Penh, Cambodia

IT SERVICE MANAGEMENT SOLUTION - ITSM

IT SERVICE MANAGEMENT SOLUTION - ITSM OVERVIEW "IT Service Provider want to focus on the quality of their services and customer relationships " IT Service Management (ITSM) include IT software solutions