HP APPLICATION PERFORMANCE MANAGEMENT - HP APM

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1 HP APPLICATION PERFORMANCE MANAGEMENT - HP APM OVERVIEW Nowadays, IT managers of the organizations is always under pressure to reduce service downtime, improve the quality of user support by optimizing the availability and performance of applications and business services. HP Application Performance Management (HP APM) is a centralized application monitoring solution, including a set of monitoring tools to monitor key applications of the enterprise under user context as well as business transactions context, and support deep analysis about application performance and reports about related Service Level Agreement (SLA). HP APM help the organizations, enterprises not only ensures the application availability and performance, but also evaluates the impact of these arise concerning the applications to the important business transactions and users. Moreover, HP APM also helps IT managers identify the arises, potential risks in order to provide timely acurrate fix before they impact business services and users. The process for APM includes the following: Detect events: (or arises, potential risks) by monitoring business transactions under synthetic user context or real user context. Prioritize events: by using impact of these events to business service. Isolate events: to reduce mean time and improve transaction performance Diagnose events: by using multi tools to quickly find the root cause Repair: by using automatic resolution tasks Prevent potential arises: in the whole application lifecycle Repair Prevent Detect HP Run-time Service Model Diagnose Prioritize Isolate Application Lifecycle Management

2 WHY APM? Proactively detect the potential arise before they impact business services and users. Ensure the availability and performance of the applications and business servies, improve the quality of the services. Reduce the Mean Time To Repair (MTTR), cost and effort CUSTOMERS The customers who expect to user HP APM: Scale: HP APM used to be applied to medium or large scale customers who have certain budget for investment of applications performance management system. Technology: The development and implementation of HP APM will deliver a lot of value to the customers who have good and stable technologies (including infrastructures, services, applications). The applications/services should be operated with the complete infrastructure before deploying APM. Customers: the people who use applications/services (including inside and outside users of the enterprise) Development orientation: Focus on improving the quality of applications/services, becoming a professional organization in providing services to the users. Some APM typical customers: Financial enterprise, banks, telecommunication companies, digital services companies, state government APM PROCESS DETAILS DETECT EVENTS In fact, IT department is often the last part who know about the issues related to applications after getting reflected by user of customers. This reduces the quality of the provided services, and reduces users productivity. To solve this problem, it requires a method that can detect problems arising before they affect users and business services. HP APM provide optimal method of monitoring via the HP End User Management (EUM). HP EUM provides mechanism to monitor the application transaction under context when users use applications in their daily work through two mechanisms: proactively - the synthetic users (via HP Business Process Monitor HP BPM) and real users (via HP Real User Monitor HP RUM). HP BPM proactively monitors application transactions, to quickly detect the potential problems before they affect users, while HP RUM monitors the transaction flows from real user while they are using applications to detect the problems that users are experiencing.

3 Benefits Business transactions report Monitor application performance of all key business services, including server/client applications (TCP/IP), web services (SOAP/XML), and web applications (HTTP and HTTPS) Reduce impact of related application incidents to users Quickly detect problems that users encounter, improve users satisfaction Reduce impact to business from users experience incidents while using applications/ business services. PRIORITIZE EVENTS HP APM provides all monitoring information through Business Service Dashboard (BSD). BSD contains information about service model (including relationships, connections between components of an application: infrastructure, software, etc ) includes defined KPI for this service. Through BSD, operators will have a consolidated, unique console to evaluate the impact of the incidents to services by checking KPI status, in order to prioritize the more important incidents. Business Service Dashboard provides service model with KPIs

4 Service Level Agreement provided by Service Level Management (SLM). SLM helps link SLAs (OLA and Underpining Contract) to services and notify, generate reports based on these SLAs to provide information about service status by SLA. SLA status report Benefits Define objectives of service quality (availability, performance), exactly reflect the business objectives. Accurately monitor the SLAs Ensure the service quality. ISOLATE EVENTS With the integrations of monitoring tools, IT managers can be able to monitor end-to-end applications centrally. Through Business Service Dashboard, organizations, enterprises can quickly isolate the impacted components (infrastructure, software, etc ) from the applications/services. Business Service Dashboard helps quickly isolate events Benefits Information about all service infrastructures (physical and virtual) includes transactions, applications, servers, networks are all clearly displayed and linked together in a complete service model with related application/service. Service models are automatically discovered and updated in near real-time. Reduce Mean Time To Repair and effort

5 DIAGNOSE EVENTS Diagnosing to detect the root cause in order to have solution is an important task to recover the operational state of the components that reflected by incidents. HP Application Performance Management provides ability to diagnose to monitor, track and resolve the performance problems on the whole system, helps find where the problem is. This ability is provided by HP Diagnostic and HP Transaction Vision. HP Diagnostic is a solution helps diagnose, monitor complete application to improve application performance on platforms like Java,.Net, etc through application lifecycle. HP Diagnostic detects application bottleneck on method, SQL statement helps administrator quickly detect which components are causing application bottleneck. HP Diagnostic helps diagnose application bottleneck HP Transaction Vision provides ability to monitor, track end-toend business transaction performance. It supports tracking any individual business transaction and provides information of any step from client to webserver then come to back-end vice versa. Transaction Vision transaction summary report

6 Benefits Prioritize IT service based on customer s feedback and impact to business Quickly generate events and real-time information about application availability and performance Monitor applications/business services under end user context, including virtual environments and cloud Manage quality under user context Allow to deeply monitor infrastructures, diagnose applications, checks business transactions to quickly resolve the problem. REPAIR After defining the root cause, the last task is to resolve it. HP APM provides ability to repair usual incidents through a consequence of automatic tasks. These tasks are performed with a consistent process, in order to reduce risks. The automation of resolution tasks is performed by HP Operations Orchestration (HP OO). An automatic resolution task defined by HP OO Application manged by lifecycle helps reduce potential arises From development process, application development team want to ensure application quality and performance needs methods to test applications than actual condition. Through these testing steps, application development team need to deeply go to application components, collect real data to resolve performance problem like data loss or other popular problems. Specially, engineers need to have ability to check all the actual application transactions according to the actual to ensure the application to be operated as requirements.

7 When an application goes live, process of equivalent quality and development will be used by application management team to solve the actual arising problems. Using the available tool, application management team can work under necessary contexts and knowledge to quickly solve problems. This reduces cost and improve mostly effective activities. Benefits Manage and track all centralized application development projects Comprehensively understand application status in it s whole lifecycle Centrally and automatically manage the management process, workflow Reduce application development team s effort through supporting to link data from application development projects together Strengthen the internal and external co-operations related to application development projects Reduce application risks after operation started, ensure applications to meet the business requirements. Strengthen application availability and performance. HPT ABILITY Over 20 year experience in IT, one of the top System Integration companies in Vietnam. HPT is the unique platinum partner of HP Software in Vietnam, experts in the best solutions of application management, IT service management, with the specialized engineers, trained with senior international certification for ITIL v3, ITSM. Process of providing solutions, services is closely managed by ISO9001, ISO27001, CMMi process, etc HPT is experienced in consulting and implementing for several huge customers, typical is Vietinbank, one of the largest join-stock commercial banks in Vietnam. After implementing IT Service Management project in the end of 2010, in 2012, HPT has successfully, timely implemented Centralized Application Management for the important business service which Vietinbank is providing to customer in Ipay (Internet Banking) and Vietinbank strongly appreciated. Contact: Head Office 9 th Floor, Paragon Building, 03 Nguyen Luong Bang St, Dist 7, HCMC, Tel: +(84 8) Fax: +(84 8) HPT Customer Service Center 47 Nguyen Truong To St, Ward 12, Dist 4, HCMC, Tel: +(84 8) Fax: +(84 8) Hanoi Branch 123 Xa Dan St, Dong Da Dist, Hanoi, Tel: +(84 4) Fax: +(84 4) Danang Branch 12 th Floor, Danang Software Park, 02 Quang Trung St, Danang City, Tel: +(84 511) Fax: +(84 511) Representative Office In Cambodia 3 rd Floor, # 128J Russian Federation Blvd (110), Sangkat Toek Laak 1, Khan Toul Kork, Phnom Penh, Cambodia

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