Switchvox It s More than a Phone System - It s a Be3er Way to Communicate. Digium Confiden-al

Transcription

1 Switchvox It s More than a Phone System - It s a Be3er Way to Communicate 1

2 Find out How Switchvox is a Be6er Way to Communicate: Today s Topics: Who is TRACI.net? Who is Digium? What is Switchvox? Switchvox Benefits Switchvox Features Switchvox TCO Switchvox Resources 2

3 Who is TRACI.net? 3

4 TRACI.net is one of the largest privately held voice service providers in the state of Florida. Founded in 1987 TRACI.net has adapted to the ever- changing CommunicaQons Industry. TRACI.net hosted VoIP services give small to midsized businesses the ability to compete in today s technology heavy world without significant financial investment. TRACI.net VoIP services bring your PBX to the Cloud, allowing you to use phones anywhere with a high speed Internet connecqon. 4

5 TRACI.net is more than a hardware vendor, we offer turnkey telephony soluqons. As a digium Switchvox Partner we sell all Switchvox PBX Appliances. TRACI.net also provides Virtual Switchvox PBX soluqons, eliminaqng the need to buy the PBX appliance. TRACI.net also can eliminate the need for your tradiqonal telephone service provider by delivering your phone lines virtually via SIP. 5

6 TRACI.net offers big savings in you monthly phone service bill. Not to menqon, you have one monthly bill for all your telecommunicaqons needs. TRACI.net also offers personal customer care leaving behind the long hold Qmes of tradiqonal telephone companies. Cu]ng edge technology, great customer care, local and long distance savings! In case you were wondering... TRACI is an acronym for TRANSMIT, RECEIVE, AND COMMUNICATE INFORMATION. 6

7 Who is Digium? 7

8 Digium is the Developer and Maintainer of Asterisk, the world s most widely deployed Open Source CommunicaQons Project Digium Confiden-al 8

9 Digium s Business Breakdown Digium Products 9 Digium Confiden-al

10 Digium s Business Phone System Switchvox - provides a full- featured Unified CommunicaBons system at a price SMBs can afford. Ease- of- use operaqon SophisQcated features IntegraQon with desktop tools/applicaqons Local Support Supports up to 400 users 10

11 Why Switchvox? All features included Many products in one Interoperability No vendor lock- in Lowest TCO and Impressive ROI 11

12 What our Customers are saying: Switchvox gives us the ability to be6er understand our customer service and sales processes. It has already helped us to idenqfy some ways to streamline Our customer service and sales processes. This is a great system. Carin Obad General Manager/CTO Highland Products Group 12

13 Interoperability Built- on open standards and protocols Easily integrates with exisqng phones, networking hardware, and third- party business applicaqons Reduces costly upgrades by supporqng exisqng networks. 13

14 EASY TO USE Switchboard Control from Endpoints I have used TRACI.net for two deployments so far and the simplicity and quality of service is fantas-c. One of the biggest hurdles in deploying a new technology is user acceptance. Our users have really embraced the new technology and have nothing but good things to say about TRACI.net. From a support standpoint TRACI.net support is fantas-c and personal. I highly recommend TRACI.net to anyone looking to deploy a voice over IP solu-on. John Orlando - Directory of IT Services Smart Crema-ons Digium Confiden-al 14

15 Many Products in One 15

16 Key Switchvox Features 16

17 The Switchboard - An InteracQve, Real- Time Display of Your Switchvox Calls 17

18 Game- Changing Fixed Mobile Convergence Work where and how you want to work Converge up to 5 phones with your Switchvox extension at no addiqonal cost Maintain your presence no ma6er which phone you are using Supports any phone and connecqon VoIP, analog, and mobile The InCall Menus allow for seamless transfers and recording of calls from any phone 18

19 Switchvox Mobile ApplicaQons Make Calls on Your Mobile Phone from Switchvox Access Call Rules, Voic , Directory and More Supported on iphone and Blackberry Smartphones 19 Digium Confiden-al

20 Detailed ReporQng Create acqonable items to service your callers based on data retrieved from the built- in Switchvox reports and logs 20 Digium Confiden-al

21 Switchvox Reports and Logs See logs on all of your call and types of services Export log data to Excel or in an XML- friendly output Easily integrate with the API AutomaQcally trigger events based on log/report data Staff your queues based on detailed reporqng informaqon 21

22 Microsom IntegraQon See your unread s, calendar appointments and more with each incoming call 22 Digium Confiden-al

23 Call Recording Easily schedule call recordings Allow users to record on- demand AutomaQcally export recordings to another server 23

24 Extend Your Phone System 3rd Party ApplicaBon IntegraBon Available 3rd Party Apps: Salesforce.Com SugarCRM Google Maps Switchvox NoQfier Firedialer Developer- friendly Extend API available for other third party- applicaqon integraqon AsteriskExchange Switchvox Apps Category 24 Digium Confiden-al

25 CollaboraQon: Conferencing Every user can have their own conference # Video Calling Supports HD Audio and Video Calls Chat Built- in XMPP Server/Client Presence See co- worker s status Unified Messaging voic to 25

26 Built- in Call Queues/ACD Customizable Call Queues Flexible Call RouQng OpQons No extra licensing per queue agent/manager Detailed ReporQng 26

27 InteracQve Voice Response Highly flexible IVR Editor Supports mulqple sound prompts and languages Easily integrates with the API to trigger events in third- party applicaqons 27

28 Why Switchvox is the Best Value 28

29 Switchvox Lowest TCO 29 Digium Confiden-al

30 Switchvox can save you > 60% 30 Digium Confiden-al

31 Switchvox Monthly Costs 31 Digium Confiden-al

32 CompeQQve Pricing 32 Digium Confiden-al

33 The SecQon 179 DeducQon What is the SecQon 179 deducqon? Business tax deducqon Full purchase price deducqon Government incenqve What is Bonus DepreciaQon? DepreciaQon deducqon New Equipment purchases 33

34 Switchvox A Smarter Approach to Unified CommunicaQons 34

35 For More InformaQon visit - Switchvox has streamlined our operaqon and made it much more efficient, as well as giving us the accurate reporqng that we were unable to get with our previous system. Andrew Miller Customer Service Manager Foreclosure.com 35

36 THANK YOU! 36 Digium Confiden-al