ISS MAP Management Trainee Programme

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1 ISS MAP Management Trainee Programme 1

2 2 ISS Management Trainee Programme Fast-forward your management career If you re ambitious and talented and have one foot planted firmly on the ground, you could be one of the young professionals we need for our ISS Nordic Management Trainee Programme (ISS MAP). We launched ISS MAP in 2013 with a single intention: to develop a pipeline of managers capable of leading the transformation of ISS from single service supplier to a provider of integrated facility service solutions. By this, we mean not only offering the excellent everyday services that make it easier to run a successful business, but also working as a strategic partner delivering consistent and seamlessly integrated solutions to customers around the globe. For that, we need people with a keen commercial mindset, strong communication skills and an unrelenting drive to guide our organisation towards its strategic goals. By the end of the 15-month training programme, you can expect a position as a key account manager or site manager. Ultimately, your career path should take you to a position as senior manager or director. It s an old tradition at ISS to work your way up through the operational side of the business. So, you shouldn t be afraid to get your hands dirty. From early on in the training, you ll find yourself learning The ISS Way as a member of our cleaning staff on the shop floor, before moving on to the roles of supervisor and service manager. This bottom-up experience is an essential part of the training journey, giving you the necessary grounding in ISS operations and culture that will make you a better manager. ISS MAP is an intensive programme, where we expect you to work hard starting with the demanding recruitment process. We are looking for the very best people to lead ISS Nordic into the future, and that means only a few applicants from each Nordic country make it through to the final selection. But, once you get there, you ll never look back. ISS MAP is your shortcut to a top management career.

3 3 Troels Bjerg Regional CEO, ISS Nordic Never has there been a more exciting time to join ISS. Our corporate strategy to become the world s greatest service organisation has further accelerated our transformation process, offering great potential for a rewarding career. From my own perspective as regional CEO, the spirit and drive that our strategy and comprehensive change agenda inspire in the organisation makes me confident that we will achieve our goals. Each part of our country organisations within ISS Nordic has a special and fully focused role to perform in moving us forward and strengthening our ability to deliver value-adding service performance facilitating our customers purpose through people empowerment. I see our ISS MAP graduates as key players in this transformation process. Through its focus on a balanced combination of operational, commercial and leadership skills, the ISS MAP programme is developing the talented and ambitious managers we need to lead ISS into a successful future. ISS MAP is both essential to our business and an excellent opportunity for young professionals who are engaged, hardworking and eager to learn and contribute. I am looking forward to welcoming all new trainees to our team. Troels Bjerg

4 4 ISS Management Trainee Programme The ISS MAP journey As an ISS MAP trainee, you will receive a thorough introduction to our business, starting with insights into the organisation at national, Nordic and global level. To build your understanding of the ISS culture at work, you will be fast-forwarded through a mini career in two tours of duty of our service organisation, the first in cleaning and the second in catering or property. A third tour of duty will focus on a selected segment, where you will complete a commercial and operational internship and manage a relevant project. Your personal development what s in it for you? Development of your leadership capabilities is a red thread throughout the programme. You will be allocated a personal mentor from the national management team who will act as your coach and sponsor within the organisation and support you in your personal development plan. At a number of Nordic workshops, you will have the opportunity to network and exchange best practice with fellow MAP trainees. In the last seven months of the programme, you will work as assistant manager to one of our key account managers in order to learn the key business tools we use at ISS to meet customer challenges. Here, your training will explore customer needs at strategic, tactical and operational level and the formulation of a coherent value proposition.

5 5 ISS MAP TRAINING ELEMENTS Introducing the company Your onboarding process will take you through a national introduction in your home country, a Nordic kick-off along with your fellow trainees, and a highlevel corporate introduction at global head office. The focus will be on becoming connected to key people and clearing the path for your entry in ISS. Understanding the Culture and the Business Through seven intense months, you will work your way up through our business to gain a unique understanding of our operational setup from line staff, through supervisory level to middle management. Reporting directly to a regional director, you will be fast-forwarded through a series of operational challenges that will provide essential insights into our culture and business. You will get your hands dirty and gain an understanding of the people who run our daily operations. Growing your KAM potential The last part of the programme focuses on how to manage our operational setup in a key account manager role. You will work on-site at one of our large Nordic key accounts as an assistant manager to the head of the contract. As such, you will be responsible for key projects, developing the account and strengthening the relationship with our customer. You will also complete an internship at our Nordic KAM office and a two-week exchange period, where you will experience how we run the same contract in one of the other Nordic countries. During this final stage, you will become a candidate for internal recruitment to a commercial manager role in ISS. September (1 month) October April (7 months) May November (7 months) Leadership and personal development Nordic workshops Mentoring Personal development plan

6 6 ISS Management Trainee Programme ISS MAP trainee profile the critical success factors Who is the ideal candidate for ISS MAP? First of all, you must have a business-related degree and relevant work experience, either from an internship or job during your studies or from a commercial position within, for example, account management, sales or consultancy. As a person, you enjoy a complex challenge and demonstrate the right analytical, decision-making and executive potential for supporting customers in their business development. Most importantly, you are able to balance your ambitious mindset with a respectful and empathetic attitude towards the people around you. You are also a strong communicator with the capability to enter a dialogue at all levels of the organisation and, above all, walk the talk. Our commitment to career development Employee development is a cornerstone of our strategy at ISS essential to maintaining a motivated staff focused on high quality and innovation. Opportunities for career progression are all part of the individual s continuous development. As a global company, we can offer exciting challenges to those who are mobile.

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8 8 ISS Management Trainee Programme Testimonials Frederikke Bollerup-Jensen MSc International Business, MSc Leadership & Management ISS MAP trainee 2013 Denmark ISS MAP is a brilliant career move. I have gained five years worth of experience in just one year, a huge network and an understanding of where the company is going and why. What really appealed to me from the beginning was the chance to get to know a company from the inside through the programme s combination of operational and strategic training. This means I have worked at all levels of the organisation. On a personal level, I have acquired a keen awareness of my strengths and weaknesses and how to work with them. ISS is a very ambitious company with a lot of drive and many professional, engaged and hard-working people. If you are ready to work, the opportunities are endless.

9 9 Endre Gaarder Holien Postgraduate Diploma in Hotel Management, MBA ISS MAP trainee 2013 Norway I had spent time working in the hotel and international wine business and just completed my MBA when I heard about ISS MAP. It was exactly the opportunity to move into a management role that I was looking for. I have been very happy with the training programme. It has given me a good insight into what the company is about and what it means to be an ISS manager. On completing the training, I went straight into a position as regional manager responsible for our complex cleaning contract at Oslo airport, where ISS employs 180 people. Erik Jonsson MSc Product Development ISS MAP trainee 2013 Sweden In one year, I have pushed knowledge into my head and the organisation has pushed me into learning very quickly and very well. One of the greatest elements of ISS MAP is that everything is for real. We are driven into real projects where we have to deliver value while learning how to do it. I have strengthened my ability to take decisions without necessarily having all the knowledge and to minimise risks in my decision-making. Before the end of the programme, I was given the job of key account manager assigned to three customers. It is thanks to MAP that I am able to do the job I have today. I see myself as having a career in ISS both in Norway and internationally. ISS MAP has equipped me well as a change agent working with strategy and leadership. And I enjoy working with the people. They re strong and entrepreneurial, and we laugh a lot.

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11 11 Working within ISS Nordic ISS Nordic offers you a unique opportunity to develop in a professional, international, and dynamic environment. We are ambitious and characterised by a high pace and drive. ISS offers an open, informal culture and a high degree of professionalism where proactive initiatives are encouraged and innovation and respect are integrated in the working environment. You will be involved in many interesting projects and tasks and, at the same time, acquire solid knowledge and broad business understanding of the ISS Group. You will be recruited to one of our ISS Nordic country organisations in Denmark, Norway, Sweden and Finland. We offer an attractive compensation package with a range of employee benefits, supporting an exciting career in an international and dynamic company. ISS offers an open, informal culture and a high degree of professionalism where proactive initiatives are encouraged and innovation and respect are integrated...

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13 13 Programme enrolment Programme start 1 September How to apply Send your application and CV using the link from your ISS country s website. Interviews will take place on an on-going basis. All enquiries will be handled with full discretion. More information For further information regarding the ISS MAP programme, please do not hesitate to contact us: ISS Denmark Lone Fogtmann lone.fogtmann@dk.issworld.com ISS Finland Anne Nurmi anne.nurmi@fi.issworld.com ISS Norway Hallbjørg Lien hallbjorg.lien@no.issworld.com ISS Sweden Malin Olsson malin.olsson@se.issworld.com Visit for more information about ISS.

14 14 ISS Management Trainee Programme The ISS Group The ISS Group was founded in Copenhagen in 1901 and has since grown to become one of the leading Facility Services companies in the world. Financial info (2013) Revenue: DKK 78.5 bln Operating Profit before other items: DKK 4.2 bln The ISS Group s revenue amounted to almost DKK 80 billion in 2013 and ISS now has more than 530,000 employees in over 50 countries across Europe, Asia, North America, South America and Pacific, serving thousands of customers in both public and private sectors. ISS provides a complete range of facility services: Cleaning services such as daily office and facility cleaning, dust control, washroom and specialised cleaning services Property services such as landscaping, damage control, building maintenance and technical services and pest control services

15 15 Catering services such as in-house restaurants, hospital canteens, catering services to remote sites, executive dining, corporate catering and office catering Support services such as call centres, manpower supply, outplacement services, reception and switchboard services and office logistics Security services such as guarding, access control and patrolling of customer facilities and installation of alarms and access control systems Facility management services such as on-site management of facility services, change management, space management and consulting areas to ensure sufficiency and optimise service delivery. This allows the customers to have a single provider and only one company delivering all facility services instead of having employees from many different service providers on their premises. This is convenient for the customers and also offers them one point of contact. It is also more flexible and efficient and it provides our customers with a consistent delivery model across all their operations locally or globally. Our service offering is built on a strong foundation of service excellence suited to specific customer needs. Providing facility services is our core business, and we have developed processes to secure the best outcome for our customers. Our service offering is built on a strong foundation of service excellence suited to specific customer needs. In recent years, our customers have realised the benefit of having fewer providers take care of their facilities. In response, ISS has developed a full range of services, including our Integrated Facility Service (IFS) concept. IFS combines all the customers services into a single solution, where one service area can support other service

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