1 Premier Inn Career Guide
2 Contents 3 A Message from John Forrest 4 Get Earning, Get Learning, Get Qualified 6 Your Premier Inn Career Journey 8 Work Experience 10 Team Member 12 Team Leader 14 Food & Beverage Manager 16 Operations Manager 18 New Opening General Manager 20 Cluster General Manager 22 Regional Operations Manager 24 Apprenticeships 27 Management Development Programmes 28 Employee Benefits
3 Introduction John Forrest Premier Inn COO We have a great product, but its our people that make it world class Welcome to Premier Inn s Career Guide. This guide is designed to tell you everything about the great career opportunities we have and how working at Premier Inn and Whitbread can benefit you. We are the largest hotel brand in the UK and we are still growing. Our growth is made possible by our people, they deliver world class experiences to our millions of guests every year, ensuring they keep returning night after night. So at Premier Inn we put our teams at the heart of everything we do; we invest in all our people s personal growth as individuals; we offer qualifications to all our people; we have desirable career opportunities for all; we pride ourselves on promoting from within; we listen and involve our teams in decision making and we offer industry competitive reward deals for all. This guide will tell you about the kind of jobs we have in Premier Inn and the people in these roles will tell you what it is like to work here. Whatever role you are looking for, this isn t just a job, by helping you to reach your full potential, this is the start of your career.
4 What we do for you Since 2008 Premier Inn UK has offered nationally recognised qualifications that you can achieve whilst you work, so you can earn whilst you learn. GetEarning, GetLearning, GetQualified.
5 1 Million hours a year are spent training our employees 4103 people will go through one of our 6 management development programmes in the next 5 years 3000 is the number of nationally recognised qualifications achieved since 2008
6 Advanced Ap Hospitality & Shooting Stars Your Premier Inn TEAM Intermediate Apprenticeship Shooting Stars Bronze/Steel food and beverage manager Work Experience Team Member team leader
7 Career Journey MANAGEMENT prenticeship in Supervision Silver/Graphite Higher Apprenticeship in Hospitality Management Shooting Stars Gold operations manager New Site Opening General Manager Cluster General Manager Regional Operations Manager
8 Work Experience Work experience at Premier Inn gave me a great insight into the industry I want to be a part of in my future What s it all about? Our Get Into Work Inspiration programme gives you the opportunity to gain an insight into our world of managing and leading hotel businesses. The programme is aimed at 15 year olds who are looking for a week or 2 weeks work experience programme. Our unique programme gives you the opportunity to tailor make what and how you learn from your programme, putting you in the driving seat! What will I learn? We will give you the opportunity to gain an insight into the world of management, to give you some examples of the modules on offer, you could choose to gain an insight into Measuring Business Performance, Recruitment, Increasing Sales, Stock Management, Engaging a Team, Merchandising, to name a few. You will also choose the pace and complexity of learning you would like to gain from your programme and each module gives you an opportunity to get involved in running the business. Want to find out more? Have a look on our partners B-Live ( website for further information, and to apply, or call into your nearest Premier Inn in your area for further information. GET INTO GET INTO W O INSPIRATION K
9 Layla Shauaibu Work Experience My knowledge of Premier Inn and working within hospitality has grown and I am still learning more and more each day.
10 Team Member Working as a Team Member at Premier Inn allows me to be a part of something special, but also to be myself What s it all about? Our team members may do different jobs within Premier Inn but they all work towards the same goal to provide friendly, down-to-earth, famously excellent service. Whether it be within our Reception, Housekeeping, Restaurant or Kitchen teams, you ll understand the vital role you play and feel valued for it. What will I learn? You will learn what it means to give great service to all of our guests. We ll help you with the skills and rely on your great personality to make each guest feel special. We ll dedicate time to train you and support you along your journey and encourage you to work in other departments to learn even more. Your development never stops with us and you ll learn from the best in the business. Want to find out more? If you re over 18, really care about guest service, have drive and enthusiasm to succeed as well as the desire to be part of an incredible team environment, visit our website for more information.
11 Francesca Higgs Team Member Standards are so high in everything we do and a real love for the brand makes it easy to sell. YOU CAN ACHIEVE An Intermediate Apprenticeship WHILST WORKING AS A TEAM MEMBER
12 Team Leader Working as a Team Leader in Premier Inn allowed me to take on more responsibility and make a difference What s it all about? In all departments within each Premier Inn, there is a dedicated Team Leader. They are responsible for ensuring the team deliver the best service and experience for all of our guests. They manage and motivate our teams and ultimately have a huge impact in the running of the day to day business. What will I learn? As a first step in management within Premier Inn, we ll focus on developing your management style and skills. We ll teach you what you need to know to assist with the running of a small team and support the financial elements of departmental management. You ll enhance your guest service skills and be on your way to become a great leader. Want to find out more? If you re a genuine, passionate and results driven individual who has the ability to inspire and motivate those around you, then you could be a Premier Inn Team Leader.Visit our website careers for more information.
13 Yvonne Yau Team Leader I get to work in an environment where everyone is so passionate and engaged in what they do which makes my job even better. WHILST WORKING AS A TEAM LEADER YOU CAN ATTEND OUR SHOOTING STARS MANAGEMENT DEVELOPMENT COURSE
14 Food & Beverage Manager Working as a Food & Beverage Manager in Premier Inn enables me to use my passion to serve the best products every single day What s it all about? As a Food & Beverage Manager, you will be responsible for delivering great value food & drinks served by people that really care. An eye for detail and the ability to drive your team to deliver perfection is vital. Team recruitment, training, guest standards, sales and cost control are all parts of the role so no day is ever the same! What will I learn? As a member of our management team, we ll ensure you fully understand the food & beverage elements of our business. We ll teach you our methods to ensure consistency and high quality products which makes us a legendary brand. Leading a team is a huge part of this role and we ll build on the foundations you already have to keep enhancing the skills and behaviours you ll need to succeed. Want to find out more? If you re a hands on, guest focussed people person, with a passion for food and hospitality, this could be the job for you. Visit our website for more information.
15 Rakesh Mistry Food & Beverage Manager Coming to work puts a smile on my face and I look forward to it. Basically, I get paid to do something I love. WHILST WORKING AS A FOOD AND BEVERAGE MANAGER YOU CAN WORK TOWARDS An Advanced Apprenticeship in Hospitality & Supervision AS PART OF YOUR SILVER SHOOTING STARS PROGRAMME
16 Operations Manager Working as an Operations Manager in Premier Inn enables me to play a crucial role in a business with the support from a winning company What s it all about? Every Premier Inn has an Operations Manager who oversees the management and leadership of the whole business and team. As an Operations Manager you will play a part in defining the business plan and ensuring it is delivered. You will also play a critical role ensuring every member of the team is engaged to help achieve the business targets. What will I learn? As an Operations Manager, you will report into a Cluster General Manager who is committed to your continual development. We ll teach you all aspects of the business and a higher level of leadership and people management skills. It s much more about self awareness and you identifying what talents you want to enhance to drive your own progression. Want to find out more? If you are a decisive, tenacious, results driven individual who can provide a clear direction and purpose for others, then this could be the job for you! You ll need outstanding communication and time management skills, the ability to prioritise and adapt and ultimately be the best role model for your team. Visit our website for more information.
17 Renee Dibiase Operations Manager I get on great with colleagues and have achieved an ambition I have had since I was 19 years old to manage a hotel. WHILST WORKING AS A OPERATIONS MANAGER YOU CAN WORK TOWARDS YOUR GOLD SHOOTING STARS PROGRAMME AND A Higher Apprenticeship in Hospitality Management
18 New Opening General Manager Working as a New Opening General Manager in Premier Inn gives me an opportunity to open a brand new business and enable the company to grow What s it all about? When we open a brand new hotel, we appoint a New Opening General Manager to ensure the business is set up for success, established within the community and is delivering its results in both high standards and profitability. The ability to be able to recruit, implement and drive a brand new team to high performance levels quickly is crucial.this role is typically for the first 12 months of the business opening it s doors, after which endless opportunities await. What will I learn? Being a New Opening General Manager involves project management, fantastic communication skills and a great ability to work under pressure and to tight deadlines. We will provide you with the training and development to harness these transferable talents. Leadership is at the forefront of this role and the ability to engage people quickly so we will dedicate time to build on the skills you already have. Want to find out more? If you are a committed, hard working and results driven individual, then this could be the job for you! You ll need to fast thinking, adaptable and ready for anything. Visit our website for more information.
19 Luke Pearl New Opening General Manager The efforts I make every day make a difference to both my guests and team which is an amazing feeling.
20 Cluster General Manager Working as a Cluster General Manager in Premier Inn allows me to manage multiple sites and diverse businesses What s it all about? Cluster General Managers have accountability of 2-8 Premier Inn hotels across a market place. In essence, it s like leading and managing a 500 bedroom hotel across different buildings in a geographical location. The role is to lead and inspire the teams in each site in order to deliver exceptional guest experiences, drive employee engagement and to create and deliver business plans. They are accountable for maximising the performance of Premier Inn in their market place by working closely with central support teams. What will I learn? Being a Cluster General Manager involves being a strong, articulate communicator, able to personally impact others using a high levels of energy and enthusiasm. You ll need to be the inspiration that makes your teams the best they can be, so having incredible leadership and engagement skills is vital but we ll help you build these skills. Want to find out more? If you re a self motivated, guiding and influential individual then this might be the job for you! You ll need to be proactive, challenging and possess the highest expectations of standards possible. If you are ready to take on this responsibility then visit our website for more information.
21 Kate Bond Cluster General Manager Premier Inn provides the seeds to develop but I provide the water. If you want it, they ll give you the chance to do it. It s a very inspirational place to be.
22 Regional Operations Manager Working as a Regional Operations Manager in Premier Inn is about developing and shaping the people and future of the company What s it all about? Regional Operations Managers lead between 6-15 Cluster General Managers and are accountable for between hotels each. The role is to drive and improve the profitability, guest measures and team engagement of their region as a whole. The role is varied and responsibilities diverse. What will I learn? As a Regional Operations Manager, your leadership skills and behaviours are exemplary. You will be an expert at leading people, leading your region s growth and profitability as well as having a thorough knowledge of the market places in your region and the competition. Being a strategic and commercial thinker along with your passion, drive and determination is key. Want to find out more? If you have an extensive multi site management background, great at goal setting, excellent at providing advice and feedback, then this could be the job for you! You ll be a proven mentor, be encouraging, motivating and challenging. You must constantly be open to learning and need to be very knowledgeable about the overall market place and competition. Your personal qualities will focus on an ability to set excellent leadership examples and being able to pass them on. Visit our website www. whitbread.co.uk/careers for more information.
23 Gareth Lock Regional Operations Manager I recruit people who have the right attitudes, behaviours and drive that want to get ahead in the future.
24 How do I p Apprentices An Apprenticeship is a course of learning, training and qualifications, completed in the workplace that provides the knowledge, skills and competence needed to progress in a chosen career or industry. It allows you to have the best of both worlds by gaining professional experience and on the job training while also studying for a formal qualification. Apprenticeships are practical and skills based but you also need to study the theory that complements them and complete coursework that is related to, and ties in with your role. This allows you to draw on what you have learnt and apply it as you go, helping to embed your learning. Apprenticeships can be demanding but they are very rewarding.
25 hips Kyle Dudley Restaurant Team Member It has really given me self belief, knowing I have passed has given me a real sense of achievement Apprentice of the Year 2011 rogress?
26 How do I p Shooting Stars bronze Shooting Stars silver If you have a real passion to build a career in the hospitality industry as a Manager, this programme is for you. It is designed to support progression from Team Member or Team Leader to your first management position. The aim of the programme is to improve commercial awareness, providing you with the necessary skills and tools to make sound commercial judgements in your department and site. The Shooting Stars Silver programme is an exciting development opportunity designed to support your continuous progression within Premier Inn. The overall aim of the programme is to improve your commercial acumen by providing you with the necessary skills, tools and leadership behaviours to prepare you for your next role of Operations Manager or Food and Beverage Manager. Shooting Stars steel If you are a Kitchen Team member and you have a drive to build a career in the catering industry as a Kitchen Team leader or Head Chef, this programme is for you. The aim of the programme is to develop your technical skills and introduce you to the management behaviours you will need to lead a team. Shooting Stars graphite The Shooting Stars Graphite programme is a development opportunity designed to support your continuous progression within Whitbread. The overall aim of the programme is to improve your overall business awareness by providing you with the necessary skills, tools and leadership behaviours to prepare you to be a professional Kitchen Manager.
27 Management Development Programmes Shooting Stars gold The Shooting Stars Gold programme is a fantastic opportunity to continue your management journey designed to support your continuous progression within Premier Inn. The overall aim of the programme is to improve your commercial management and provide you with the necessary tools, experience and leadership behaviours to be an inspirational New Site Opening General Manager. Shooting Stars rogress?
28 Team Benefits 28 days holiday allowance Fantastic pensions with employer contribution Sharesave (save as you earn) Privilege card save 25% at all Whitbread brands Your Benefits website huge discounts at major retailers Give & match payroll scheme Raise & match fundraising scheme Operations Manager and Food & Beverage Manager Benefits Up to 50% of salary bonus scheme 25 days holiday allowance Fantastic pensions with employer contribution Sharesave (save as you earn) Privilege card save 25% at all Whitbread brands Your Benefits website huge discounts at major retailers Give & match payroll scheme Raise & match fundraising scheme Loyalty recognition WHAT S IN
29 Cluster General Manager & New Site Opening General Manager Benefits Up to 100% of salary bonus scheme 25 days holiday allowance BUPA cover Fantastic pensions with employer contribution Sharesave (save as you earn) Privilege card save 25% at all Whitbread brands Your Benefits website huge discounts at major retailers Give & match payroll scheme Raise & match fundraising scheme Loyalty recognition Company car (if business need) IT FOR ME?
30 If you can see yourself working with us we would love to hear from you. Find out more about our current vacancies and read more about our teams at