1 TELUS EMR Suite Wolf EMR Enhanced patient care with electronic medical record.
2 Better information. Better decisions. Better outcomes. TELUS EMR Suite: strength in numbers. In 2013 Your practice runs on decisions. In fact, during the course of a day, using a million points of data, you probably make close to one hundred clinical decisions impacting the health and wellness of your patients. At the same time, you re running a business. This puts additional pressure on you to improve efficiencies and reduce costs while delivering high-quality patient care. Meeting this challenge requires experience, instinct and the insight that comes from intelligent information. At TELUS Health, we re helping thousands of physicians just like you turn information into better health outcomes with the Wolf Electronic Medical Record (EMR) solution. Wolf EMR is a secure, highly available, highly reliable cloud-based EMR that captures and organizes patient information and displays it in a user-friendly way customized to your practice and workflow. With Wolf EMR, you have the ability to gather vital patient information, such as conditions, diagnoses, test results and treatments, in one electronic record giving you one complete and integrated patient history. And the longer you use it, the richer the patient record becomes, giving you meaningful information for enhanced patient care. Because we are certified by PITO in British Columbia and POSP in Alberta, you can take advantage of the generous funding incentives offered to physicians moving to EMR. Additionally, our Wolf EMR is connected to other health systems, such as provincial labs, allowing for the electronic receipt of patient results for review anywhere your practice takes you and readily identifies any results flagged as abnormal and requiring quick follow-up. With all this to offer, your EMR decision is simple. 9,000 physician users across Canada TELUS Health commitment 25 million patient encounters annually $1 billion investment $500M in revenue #1Health IT in Canada
3 Meaningful, intuitive clinical information. Clinical workflow Today there are more than 1,500 physicians and close to 4,000 users of Wolf EMR, and there is a good reason for this: We make intuitive, clinical software that thinks the way you do. Designed by physicians for physicians, Clinical Workflow helps doctors track, monitor and manage their patients clinical information quickly and accurately. Using Wolf EMR, doctors can enter encounter notes in standardized online charts; generate prescriptions; issue complete referral letters and medical summaries; automatically fill in forms and requisitions; access relevant electronic lab results; and even show patients their lab results and medications in an easy-to-understand graphical format. Physicians have access to over one hundred visitspecific SOAP templates within the EMR program to help speed the complete documentation of patient encounters for a wide variety of visit types, including pre-natal appointments, well-baby checks, depression, ear infections, headaches, neck pain and more. And templates can be customized easily to fit your professional or clinic-specific needs. I feel that the EMR created by Wolf Medical Systems works well with my family medicine practice for a number of reasons. The software has its core functions that are simple to use, but also I appreciate its advanced features that allow me to gather the data I might need for one, ten or a thousand patients. The ability to filter, sort and combine my patients data will lead to better patient care without relying on my memory or patient compliance. Each day my clinic relies on Wolf EMR s core functions those of charting, receiving labs, scheduling and billing. However, Wolf EMR s advanced features and their ability to improve patient outcomes is a great benefit that we hope to integrate into our daily patient care. Raymond Cheung, Magrath Medical Clinic We have over 45,000 patients and get more than 400 calls a day. With Wolf EMR, we can pass electronic messages directly to the doctors systems, so we know they are sure to get them. We may have 100 messages out to patients at any given time; it would be literally impossible to manage that volume of messages without an electronic system. Now we can just search for messages and quickly know the status of all of them. Joanne Sullivan, Office Manager, Continuum Medical Care, West Vancouver BC
4 Customized, connected workflows. Wolf EMR physician centric workflow Not only does our EMR software think the way you do, it also works the way you do. The Wolf Workflow application brings the EMR system together, building the link between billing, scheduling and the patient record through powerful medical workflow tools available in one easy-to-navigate desktop interface. Our integrated staff and clinical WorkDesk modules automate and coordinate common office activities with clinical actions for improved efficiencies, increased effectiveness and increased billings for the entire clinic. Workflow benefits physicians, health professionals and clinic staff through: n Electronic messaging to pass messages quickly between front office staff and physicians n Scheduling and monitoring for patient follow-ups n Tracking of hundreds of patient messages and detailed demographics n Fast prescription refills n Rapid access to electronic lab results, tracking urgent results anytime, anywhere n Access to the Internet for additional patient education tools ereferrals Along the care continuum, the majority of healthcare occurs at the local level. According to the Canadian Medical Association (CMA), approximately 400 million patient encounters take place in Canada each year, with most occurring in primary-care settings with physicians. Should the encounter signal the need for a specialist consult, a referral must be sent. With Wolf s ereferral system, you can send professional patient referral letters to specialists electronically, which is often received by the specialist before the patient leaves your office. Consult letters returned electronically from Wolfenabled specialists are imported directly into patient charts, eliminating paper and paper-based processes. The best part: Because the referrals are sent electronically, there is no risk of misdirected faxes, no more failed transmissions and no need to monitor your fax machine! Your referral is delivered directly to the consultant s inbox. There is even a log that will allow you to trace the progress of your referral. Better tools At TELUS Physician Solutions, we re all about making EMR fast and easy to use. After all, your focus should be on your patients, not on managing technology. That s why we have created a set of tools we call SMART to help you save time. n SMART Forms: Wolf EMR s form and requisition library provides you with real-time access to the latest version of your forms. Ordered test information flows back to the patient chart while order sets allow you to pre-set standard tests based on exam type. n SMART Menus: Customized menus based on your preferences and workflows allow you to save time and always have the information you need at your fingertips. n SMART Banner: A banner found at the top of each patient screen displays patient gender, date of birth, smoking and pregnancy status and recent vitals and flags to show if there are unreviewed results or documents or alerts or if the patient is overdue for a follow-up or vaccination. It even tells you where they are in the clinic and how long they have been waiting to see you. n SMART Printing: Follow-me printing allows you to easily print forms, prescriptions and other documents from the printer closest to you no matter where you are in the clinic.
5 Proactive chronic disease management. Vital tools for streamlining care Chronic disease is on the rise and, as a physician with a busy practice, you may find it challenging to be proactive while managing a large number of patients with chronic diseases. These patients require additional resources and time, beyond regular office visits, to focus on prevention and ways to maintain optimal patient outcomes. They can require significant encounter documentation, not to mention regular, routine and repetitive lab work and visits to other practitioners. As part of Clinical Workflow, we have built-in Chronic Disease Management (CDM) capabilities to streamline the management of patients with chronic diseases by providing detailed disease-specific templates, customizable flowsheets and easy-to-use Practice Search capabilities to help you identify those requiring high-quality, guideline-based care including proactive scheduling of follow-up visits and tests. CDM templates structure the SOAP form around the medical history and current disease-specific care protocols so it s easy to create encounter notes, review lab results and medications, and prepare detailed medical summaries and medication lists when required. Physicians can also access additional specific information on the Internet and produce detailed patient hand-outs to help with prevention and self-care. Technology choices. Oracle Sun Ray ultra thin client We partner with leading technology vendors to provide you with best-in-class hardware, software, security/ authentication, printers/multi-function and other devices to ensure you have the most cost-effective and productive technology environment for you and your clinic. These simple, low-cost devices are ideal for giving busy physicians moving from exam room to exam room continual access to their Wolf account. By simply inserting a smart card into a dumb terminal, the terminal instantly re-starts your session exactly where you left off without having to Log in whenever you change location. For customers taking advantage of the incentive funding programs offered by PITO and POSP, we also guarantee 99.9% up time for your Wolf EMR. Wolf EMR also helps busy physicians move to a recall-base model, setting up rules to create letters or prompt phone calls to patients who have missed recommended screenings or require medication monitoring or prescription re-fills, or simply to call at-risk patients to set up a follow-up appointment. Using Sun Ray saves me about 20 minutes a day. Greg Smith, Raymond Clinic, Raymond, AB
6 Mature implementation model. Whether you re ready to replace antiquated paper-based charts and processes with a cost-effective, certified EMR solution, or you already have an EMR system in place and want to move to a feature-rich, cloud-based solution equipped with data-mining capabilities that can trigger gains of productivity in your workflow and better health outcomes for your patients, we have a fast, proven and reliable implementation model for you. Moving to Wolf from paper Moving to Wolf from an EMR Too much paper? We get that. We also get that the idea of moving from paper to an electronic medical record system can be a bit daunting. That s why we offer resources specifically designed to get you and your clinic up and running in less than 90 days. And we re with you every step of the way with: 1. Project Management: We assign a dedicated project manager to do a deep dive into your clinic to find out how many users there are, what type of infrastructure exists, whether or not you have an existing billing and scheduling system and what you want to get out of your EMR. 2. Software Population/Data Transfer: If there is a billing and scheduling system in place, we take your patient demographic information and import it into the Wolf EMR solution. If not, there are other provincial data stores that can be accessed to provide data, and we will review these options with you as part of our implementation process. If you wish to get rid of your existing paper charts, you can simply scan records into the system as PDF documents and attach them to the patient s new electronic record for reference. 3. Go Live: Hardware, network and software are installed, clinic physicians and staff are trained to use the EMR and you can immediately begin to build comprehensive electronic records for your patients. We have implemented EMR for thousands of practitioners, and we have the experience and deep practice-management expertise that will help you optimize your clinic implementation. But our support doesn t stop there. We provide on-going training to help you take full advantage of the data mining, analyzing and reporting capabilities within the system and we provide regular software updates and upgrades to your clinic from our secure data center. You ve made the move to an EMR system but you re looking for something more. Well, look no further Wolf EMR has what you need now and for the future. Our secure, cloud-based solution offers a myriad of benefits to improve efficiencies in your clinic and give you intelligent insight into your patients for better decision-making and improved outcomes. Wolf EMR is: n Cost-effective: You don t have to invest in expensive servers and IT resources n Safe: We provide automatic data back-up so there is no risk of loss due to fire, flood or theft n Self-sufficient: Automatic software updates mean no need for time-consuming software upgrades, processes and system re-boots n Customizable: Our dynamic user interface allows you to turn on and off portions of functionality based on your practice and professional requirements n Secured Connectivity: Access to your Wolf account happens over a secure, private network instead of an unsecure website or web application n Trusted: Patient records are protected for your eyes only. Clinic staff are granted access to the parts of the patient chart relevant to their duties rather than the whole file Most importantly, with our secure cloud, all access is private access including remote home access. So your data is safe, secure and available whenever and wherever you need it.
7 Turning information into better health outcomes. We believe in the power of information to transform outcomes in healthcare for doctors, health practitioners and patients. We believe in harnessing this power through a profound understanding of healthcare; by fully grasping the methods and approaches used by doctors and health professionals in their work; by acknowledging what patients need and expect from healthcare; and by being open to possibilities. We believe in giving where we live. By investing in the sector that s most important to Canadians healthcare we are helping to improve society by ensuring better health for future generations. Questions? telushealth.com
PS Suite EMR Enhanced Patient Care with Electronic Medical Record. Better information. Better decisions. Better outcomes. Your practice operates on decisions. In fact, during the course of a day, you use
Module 7: Electronic Medical Records Financial Practice Living md.cma.ca MD Physician Services acknowledges the significant contributions of the author of this resource document, as well as the efforts
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