Canada s EMR leader. from coast to coast to coast

Transcription

1 Canada s EMR leader from coast to coast to coast

2 Leading in EMR, from coast to coast to coast Wolf Medical Systems is a coast to coast to coast EMR provider, with hundreds of clinic installations and thousands of physician and allied healthcare users across Canada. A leading provider of physician-centered software that reflects and supports the way physicians really work, Wolf provides physicians with the information and automation tools they need to manage their patients and their practices. The EMR market leader in BC, Wolf counts over 50% of BC doctors who use EMR as customers. Wolf is also a certified / approved EMR vendor in Alberta and Ontario and is involved in EMR pilot projects across Canada. Wolf EMR is pivotal to efficiently capturing information that doctors, medical office assistants, laboratories and other healthcare providers generate in the course of patient encounters into a single integrated electronic patient record. Wolf EMR makes the process of capturing a complete view of the individual patient much simpler by providing tools such as standard and customizable templates that guide physicians through both routine and complex patient encounters. Physicians using Wolf EMR are prompted to order tests, perform guideline-based, patient-related tasks; medications are automatically cross-referenced for adverse reactions and drug interactions; patient histories are easily reviewed using powerful search tools. Originally conceived as an information repository for a single patient record, electronic medical record (EMR) applications have become an important productivity tool for physicians, enriching the level of patient care they can offer while also making the practice of medicine more enjoyable and increasing operational efficiencies through automation. Wolf EMR allows physicians and other medical practitioners to capture complete patient information in a single electronic medical record; but it goes far beyond the creation of the patient record. Wolf EMR provides pre-defined templates which help physicians capture more complete and accurate information during patient encounters. Commented Dr. Brendan Byrne, Wolf founder and president: The beauty of EMR lies in its simplicity one record, one patient, one complete and integrated patient history. At Wolf our focus has been on developing value-added tools to further enrich the quality of the physician-patient encounter. The longer you use EMR, the richer the patient record and the more the information you ve gathered has the power to enhance the level of patient care. Wolf includes over 100 pre-built and customizable templates; Wolf templates follow the SOAP format (Subjective Objective Assessment and Plan), helping structure and prompt for standard information captured during routine patient visits. Because Wolf is built on the Microsoft platform, it is fully integrated with Microsoft Word ; standard forms, letters and other documents can be automatically output from the patient record to formatted Microsoft Word documents to be faxed, ed, mailed, or printed. Many of these templates have been created by Wolf to address the requirements of specific clinics, provinces or health regions. Clients can easily exchange or share both SOAP and Send To Word templates through the Wolf Community Forum, an online forum where clients can share resources, ideas, and tips and tricks; it s also an important mechanism for Wolf to solicit client product feedback, an important input to the Wolf product development group. Wolf EMR also plays an important role in increasing the operational efficiency of the practice of medicine. With Wolf EMR primary health facilities can automate routine tasks such as billing and scheduling and integrate third-party health information such as electronic lab results directly into the patient record with the touch of a button. Wolf automates the handling of referrals, telephone prescriptions, inter-office messaging, and follow-up reminders. Voice and hand-recognition software remove the need for expensive and error-prone scribing of doctor s hand-written notes or dictations, freeing up valuable time for medical office assistants to spend interacting with patients, doctors, and other health practitioners. Wolf Medical Systems Canada s EMR Leader from coast to coast to coast

3 Wolf EMR is an important tool for increasing the effectiveness and enjoyability of the practice of medicine. Wolf clients are passionate about what EMR brings to the experience of patient care, citing more time to spend with patients and less routine after hours paperwork. Doctors can now be much more efficient in their practice, capturing all patient encounter information only once; prescriptions and lab tests can automatically be ordered; referral letters can be generated and sent before the patient even leaves the exam room; and patient histories can be outputted quickly for review by other medical practitioners. Many Wolf EMR users cite the freedom from routine paperwork and the ability to leave work earlier satisfied that they are caught up in their work as key benefits of using Wolf. Designed by doctors for doctors, Wolf EMR is the result of fifteen years of first hand experience working with patients and doctors in a primary health context. Our experience has shown time and again that practices which use EMR are more productive and pleasurable places for physicians to practice medicine in. EMR software goes way beyond what paper can do, says Dr. Byrne, Wolf s founder. EMR software gives doctors the tools they need to more effectively manage chronic diseases, more effectively conduct patient visits, gain quick insight into data about their patients, and manage the routine tasks associated with running a medical practice. Integrated with numerous external healthcare systems, Wolf gives physicians instant and contextual access to the information they need to deliver the highest levels of patient care. EMR and the last mile The most common place to receive health care is in a physician s office, where doctors often work alone and are paid for each service they provide. Often referred to as the last mile in the continuum of care, many provinces have articulated goals to support and encourage the establishment of an office information infrastructure in the physician office. EMR technologies dramatically improve physician work flow, enrich the physician / patient encounter, enhance patient care, and ultimately are a key link between the individual patient and regional, provincial and national health systems. These technology investments have the potential to keep waiting lists down, lessen the pressure on emergency rooms, make the system more sustainable and above all improve the quality of patient care. In several provinces, government funding has been made available to help physicians make the move from paper-based to chartless practices with EMR. In Alberta and Ontario, where EMR is currently eligible for government funding, Wolf estimates that 30-35% of Alberta physicians and close to 10% of Ontario physicians have already implemented an EMR system. There is no doubt that physicians who have successfully adopted EMR consistently testify to its positive impact on the effectiveness, efficiency and enjoyability of the practice of medicine and the attendant improvements to patient care. Wolf is a certified vendor with Ontario MD and VCUR-approved by the Physician Office System Program (POSP) in Alberta. Wolf Medical Systems Canada s EMR Leader from coast to coast to coast

4 Taking Care of Our Customers With 8 years experience we ve implemented Wolf EMR software in hundreds of clinics for thousands of physician and allied healthcare users across the country; the Wolf team has extensive hands-on experience helping physicians and other healthcare service providers make the move from paper-based to chartless offices with EMR technology. Supporting our customers on their terms To effectively assist customers, Wolf offers a full range of flexible yet comprehensive customer support services. These include phone, fax, , remote and online support in fact, over 60% of incoming problems are resolved on first contact. Wolf encourages a single super user to sign up for the role at each Wolf client site; these users receive special information and knowledge base access to assist their onsite colleagues. By deflecting problems that can be quickly and easily resolved by other local users, Wolf support staff can respond much more quickly to customer problems that can t be solved locally. Training can make the difference to a quick start with Wolf. Wolf offers comprehensive training programs, including on-site group programs, go-live training, regular bi-weekly webinars, and remote training. Most of these programs are free to Wolf users; Wolf users regularly point to the quality of Wolf training in helping them make a rapid and successful transition to EMR. Wolf is deeply committed to helping our users get the most of their Wolf solution Our support team is there to help customers maximize the potential of their Wolf solution. All Wolf software solutions are 100% guaranteed; if a customer is not completely satisfied with their software purchase within 6 months of implementation, we will refund their investment completely. We encourage direct feedback Wolf considers every customer interaction a unique opportunity to improve our services and further extend our products into more powerful solutions. Our Support team conducts both scheduled and random telephone surveys after problems are resolved; customers can also log on to the Wolf Community Forum, an online forum for customers to share resources, ideas, tips and tricks. The Wolf Community Forum is also an important mechanism for soliciting customer product feedback, an important input to the Wolf product development group. Our customers keep coming back EMR is a complex solution; despite this, Wolf maintains outstanding levels of support and customer satisfaction. We re proud of our software renewal rate of over 99%, one of the highest customer-retention figures in the industry. In our most recent customer satisfaction survey, over 40% of our customers rated Wolf Support a perfect 10. Partners and Industry Associations Wolf Medical Systems has partnered with technology platform, application and data services providers; we re also a member of key standards, trade and government associations. Wolf partnerships include: Microsoft Wolf and Microsoft share a joint vision for the role that technology can play in meeting the needs of healthcare providers who want to create, access and share medical information and collaborate with each other seamlessly throughout the continuum of care. A Microsoft gold-certified partner, Wolf s EMR solutions use Microsoft.NET, MS SQL Server, and feature powerful integration with MS Word. Wolf EMR on Microsoft streamlines the way medical information is created, collected, accessed, and shared with patients and other parties, increasing the efficiency and effectiveness of medical practices and significantly improving the overall level of patient care. Toshiba Wolf EMR on Toshiba Tablet PCs allows healthcare professionals to create, edit and organize their notes in an electronic format. Complete with keyboard, pen, and speech recognition capabilities, now one integrated electronic work tool improves workflow processes and worker productivity. Wolf is proud to offer Wolf Medical Suite on Toshiba Tablet PCs for our customers. Wolf Medical Systems Canada s EMR Leader from coast to coast to coast

5 Hewlett-Packard Wolf EMR solutions are built on proven technology from HP, a leading global provider of technology and services to consumers and businesses worldwide. From handheld devices to Tablet PCs to client/server hardware systems, HP is Wolf s trusted provider of innovative and reliable hardware to Wolf s physician clients across the country. Basic Business Systems Established in 1979, Basic Business Systems has built trusted long term relationships with its many customers. Basic is a preferred supplier of hardware and networking solutions to many of Wolf s clients. Cerner Multum Wolf has integrated with the Canadian version of Cerner Multum s comprehensive drug interaction database, Multum VantageRx. All prescriptions are checked for drug-to-drug, drug-to-allergy and drug-to-condition reactions. Cerner Multum is a world leader in providing comprehensive drug information to healthcare professionals. and administrative information. As an HL-7 member, Wolf supports seamless communication between different vendor software applications. Clinicvault Inc. Founded in May 2004, Clinicvault is an ASP with the capability to support tens of thousands of physician users. Their highly scalable data centre currently hosts sites with as many as 70 concurrent users and tens of thousands of patient records. Clinicvault hosts 30 clinics and close to 100 physician users from four different EMR products across three provinces. CHITTA Wolf, together with a number of Canadian EMR companies, is a founding member of CHITTA, the Canadian Healthcare Information Technology Trade Association. Wolf fully supports the mission of CHITTA to strengthen the competitiveness of Canada s Healthcare Information and Communications Technology industry through cooperative efforts among and between members and through direct contact with all levels of Government and associated agencies. HL-7 Wolf is a member of HL-7, an ANSI-approved standard for electronic data exchange in healthcare, enabling disparate computer applications to exchange key sets of clinical Wolf EMR Applications The applications that make up the Wolf Medical Suite transform what was once routine and time-consuming into simple and automated, ultimately making more time for more effective patient outcomes. Wolf software runs on desktop PCs, laptops, wireless Tablet PCs, and is accessible over a secure Internet connection from remote locations such as from home. Clinics also have the choice to implement Wolf as an on-premise server installation or following an ASP (application service provider) model to meet the specific needs of your practice. Wolf Billing Smart and automated electronic billing. A fast and accurate electronic billing program that automates and simplifies patient billings directly to provincial health care authorities, patients, or third parties. Maximize billings and collections while decreasing the time it takes to bill and the number of refused or rejected claims. Wolf Scheduler Intuitive electronic scheduling. An intuitive electronic scheduling program designed to meet the needs of busy physician offices. Handle all your clinic s appointment, resource and physician scheduling needs from a single central location. Whether your practice is large or small, in single or multiple locations, Wolf Scheduler makes scheduling and resource management fast and easy. Wolf Workflow Building the link between billing, scheduling and clinical software. Brings the entire Wolf EMR system together, building the link between billing, scheduling and the patient record through unique medical workflow tools. Wolf Clinical EMR software that thinks the way you do. Designed by physicians for physicians, Wolf Clinical helps physicians track, monitor and manage patients clinical information quickly and accurately. Quickly enter encounter notes in standardized online charts; generate prescriptions, issue complete referral letters and medical summaries, access relevant electronic lab results, and even show patients their lab results and medications in an easy-tounderstand graphical format. Wolf Chronic Disease Management Simplifying the management of chronic diseases. Simplify the management of patients with chronic diseases such as asthma, depression, diabetes, congestive heart failure, hypertension and kidney disease, resulting in better patient outcomes and more proactive scheduling of follow-up visits and tests for these patients. 5 Wolf Medical Systems Canada s EMR Leader from coast to coast to coast

6 Regional and Provincial Accreditation Wolf is a national EMR provider, with client installations from coast to coast to coast. Wolf is an approved or certified EMR provider in both Alberta and Ontario, the only provinces to date with provincial programs to fund EMR adoption for physicians. Wolf has been and is currently involved in EMR and EMS pilots across the nation. Wolf EMR addresses the unique needs of physicians within the context of each province s unique regulatory environments and offers numerous province-specific and region-specific templates to help doctors achieve their EMR goals more rapidly and accurately. Wolf s accreditation includes: Alberta s Physician Office System Program Wolf has successfully completed testing against the Alberta s Physician Office System Program (POSP) s latest set of Vendor Conformance and Usability Requirements (VCUR) and appears on the new approved vendor list in Alberta. Wolf was one of the four original approved vendors in Alberta and looks forward to continuing to serve the Alberta physician community. OntarioMD Wolf is a certified CMS vendor in the OntarioMD Project, whose mission is to transform health care in Ontario by developing efficient and costeffective primary care information technology (IT) and learning solutions for physicians. Several primary care renewal groups are eligible for funding including Family Health Networks, Family Health Teams, Northern Group Funding Plans and more. Vancouver Island Health Authority Wolf Medical Systems is a certified vendor in Vancouver Island Health Authority s Primary Care strategy. Wolf is the market leader in Primary Care in VIHA. Vancouver Coastal Health Authority Wolf Medical Systems is a certified vendor in Vancouver Coastal Health s Primary Care strategy. Wolf is the market leader in Primary Care in VCHA. Electronic Medical Summary Wolf Medical Systems is a vendor participant in Vancouver Island Health Authority s Electronic Medical Summary Project. The e-ms Project is part of a larger vision for integrated health information management in British Columbia and is expected to be one of the key building blocks for an electronic health record (EHR) for the province of BC. Wolf Medical Systems Canada s EMR Leader from coast to coast to coast 6

7 Wolf Customers Speak Making the practice of medicine more enjoyable Continuum offers a full service family practice, walk-in clinic, corporate health services, and access to specialist care all from the same facility. With Wolf EMR our physicians can work flexible hours from remote locations while other professionals have complete and accurate patient information. EMR is at the heart of this seamless sharing of patient care, ultimately improving the patient experience while also making the practice of medicine enjoyable. Dr. Bryce Kelpin, West Vancouver BC I very much enjoy my electronic system, and my patients appear to as well. I believe it considerably lessens the stresses of day-to-day practice for me, and is helping my earning power at the same time. The latest versions of medical voice recognition software systems are so slick that typing issues are no longer a barrier to data entry. I would recommend an electronic office system to any of you considering one. Dr. Lloyd Westby, Penticton BC Wolf has increased productivity in my medical practice and simplified my daily work activities. This has markedly decreased my work-related stress and given me more leisure time. Dr. Dan Landry, Moncton NB Designed by physicians, for physicians Wolf EMR was pretty much self-explanatory, so that it didn t take a lot for us to figure out how to make it work. We were up and running and doing really productive work within a month to six weeks. He also notes that even his most resistant staff member took to it like a duck to water and there has been very little learning curve for anyone new who comes into the office. We get a lot of residents here and they re usually up to speed on our system in just a couple of days. Dr. Tim Kolotyluk, Westlock AB Learning to use Wolf was a breeze... already our receptionists seem less busy with filing. I feel quite comfortable using Wolf right now, in fact, I m really enjoying it. Dr. Adam Chen, Mississauga ON Having patient information in Wolf saves me time because I m able to print prescriptions and create and print referral letters, sick notes, and letters to specialists more quickly. I can create a very detailed letter with a simple click of a button. I always get good feedback from specialists, who often comment that the letters I create are very helpful. Zafer Mian, MD and Medical Director, Harbourfront Health and Wellness Centre, Toronto ON Better management of patient care There are a whole lot of things you can do by storing records on a database, such as finding all patients with a certain condition in order to better manage their care. For example, recently [in 2004] the drug Vioxx was recalled; I could tell in 15 seconds all the patients I d ever prescribed Vioxx to. Additionally, with Wolf EMR there s better communication between office staff and doctors back and forth. When we used to order a test and create a paper trail, things got lost. With an electronic system, the receptionist can bring up a patient and say what the status is. Dr. Tom Bailey, Victoria BC Working more efficiently in a chartless practice Wolf demonstrates the power of the EMR. With Wolf, what used to take half and hour now can take seconds. Dr. Joanne Larsen, West Vancouver BC Charts don t get lost anymore and it takes me a lot less time to complete a chart. The biggest difference it has made is in your ability to follow things up and make sure that nothing falls through the cracks. Now, being able to see your schedule and see if you have spaces is great...we also do our own billing now, instead of writing it on day sheets and having our clerk enter it all, now we do it and our office clerk just bundles it up and sends it off to Alberta Health. Dr. Heidi Fell, Calgary AB Modernizing for the efficient office Our decision to computerize our office and move to an EMR from Wolf came in anticipation of relocating our office. We wanted to design a modern office that allowed for new technology and space efficiency. Today we carry a tablet computer between examining rooms rather than a paper chart. We find retrieval of information, be it comparing lab results or reviewing a consultation or a previous chart entry, to be far more efficient than going on an extended fishing trip through a large paper chart. We are becoming faster at inputting data through our touch computer screen and keyboarding. One of the doctors who is a two-finger typist is having success with dictating via medical voice recognition software directly into a patient s EMR. Our staff has shown not only willingness but also enthusiasm with our transition to EMR. They feel more efficient in their work and we are almost convinced that they like the system more than we do. Dr. Anne Brumwell, Dr. Mandy Jawanda, Dr. Kathleen Ross, Dr. Jennifer Yun, Coquitlam BC 7 Wolf Medical Systems Canada s EMR Leader from coast to coast to coast

8 About Wolf Medical Systems Wolf Medical Systems is a leading national provider of electronic medical records (EMR) software for physician offices and medical clinics across Canada. Founded in 1998, the company has hundreds of clinic installations in Canada and thousands of physician and allied healthcare users nationwide. Wolf s EMR software includes a complete set of physician-designed applications that automate the unique processes of billing, scheduling, workflow planning, chronic disease management and clinical practice for physician offices and medical clinics within the context of each province s unique regulatory environments. Wolf software works the way physicians and medical personnel work, helping them automate manual processes, reduce costs, increase productivity and efficiency, and improve the quality of patient care. Wolf is committed to elevating the standard for patient care in Canada through the adoption of EMR. For more information on Wolf Medical Systems, visit Wolf Medical Systems is a leading provider of electronic medical record (EMR) software for physician record offices and medical clinics from coast to coast to coast. Wolf Medical Systems Suite nd Street Surrey, BC V3S 5J9 With offices across Canada in Surrey BC, Calgary and Toronto Toll Free TRY.WOLF ( ) Fax info@wolfmedical.com Wolf Medical Systems Leading in EMR from coast to coast to coast