Continental Bank Personal Accounts Conversion Guidebook

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1 Continental Bank Personal Accounts Conversion Guidebook please review this important information carefully.

2 Important Milestones in the Continental Bank-to-Bryn Mawr Trust Conversion Between October 14th-22nd Friday, October 23rd ATM/Debit Card holders will receive a new Bryn Mawr Trust VISA Debit Card. (It cannot be used until October 26th or after.) Prior to 3:00 p.m. on this date, download, and print and/or save any Online Banking, Bill Pay and/or e-statement history you think you might need in the future. All Continental Bank branches will close at 3:00 p.m. Friday and remain closed Saturday. Continental Online, Mobile and Telephone Banking will not be available after 3:00 p.m. on Friday. October 23rd-25th Continental ATMs will be operational for cash withdrawals only using your Continental Bank Debit or ATM Card. Your Continental Bank Debit Card may be used for point-of-sale purchases and cash withdrawals. Online, Mobile and Telephone Banking are unavailable. Monday, October 26th Branch offices will re-open at 9:00 a.m. as Bryn Mawr Trust Branches for banking as usual. Activate your new VISA Debit Cards. Bryn Mawr Trust s Telephone Banking, Online & Mobile Banking and Bill Pay will be available as of 9:00 a.m. IMPORTANT CONTACT INFORMATION For questions: Prior to October 24th: Call Beginning October 26th: Call For information regarding: Consumer Loans & Lines of Credit Visit or call any Bryn Mawr Trust Branch. Insurance Services Call Powers Craft Parker & Beard, Inc Wealth Management Call

3 This book can help you get the most value from your accounts. Here are a few questions you re likely to have, and some answers that we hope are easy to understand. Q: When is the conversion? A: During the weekend of October 23rd. All former Continental branches will close at 3:00 p.m. on Friday, October 23rd, and remain closed on Saturday. However, ATMs will be operational for cash withdrawals only. Continental Online, Mobile and Telephone Banking will not be available throughout the conversion weekend. At 9:00 a.m. on Monday, October 26th, branches will re-open as usual and Online, Mobile and Telephone Banking will again be available; however, action will be required on your part. Please see Page 4 in this booklet for details. Q: Will my account numbers change? A: No. Your account numbers will remain the same. Q: Can I continue to use my Continental Bank checks after the conversion? A: Yes. When your existing supply runs out and it s time to re-order more, simply stop by any office in the new, larger branch network, or visit us online at and choose Personal. Click on Checking, then click on the Deluxe Check Reorder link in the right-hand column. The rest is easy. Q: Can I continue to use my Continental Debit Card or ATM Card after the conversion? A: No. You will receive a new VISA Debit Card from Bryn Mawr Trust before the conversion for use immediately following the conversion, in place of your current VISA Debit or ATM Card. For more details, look under VISA Debit Cards on Page 6 of this booklet. Q: Will my direct deposits or automatic payments be affected? A: No. Any already-established direct deposits or automatic payments will continue automatically, with no interruption, but see Page 5 of this booklet for important information about partial loan payments. Q: Will my deposits still be insured by the Federal deposit Insurance Corporation (FDIC)? A: Yes. They will continue to be FDIC insured up to the maximum limits allowed by law. If you have questions about FDIC Insurance, please visit the FDIC website at Will the features and benefits of my current accounts change? Just follow these simple steps to understand changes to your accounts and your new opportunities. Step 1. In the Contents listing below, find the type of account you have and turn to that section. Step 2. Find the name of your current account you can find the name on any recent Continental Bank Statement and you ll see exactly what it will become when it converts to a Bryn Mawr Trust account. Step 3. There s nothing else you need to do to keep on banking, as usual, at any of the 26 full-service branch offices now available. CONTENTS About Checking Accounts... 2 A about Savings, Money Markets and CDs... 3 A about Online & Mobile Banking and Bill Pay... 4 A about Loans and Lines of Credit... 5 A about Convenience Services... 6 O other New Opportunities... 7 A about the Expanded Branch Network bmtc.com / 1

4 PERSONAL CHECKING and SAVINGS accounts As the charts on these pages show, for the most part, your existing accounts will be very similar when they become Bryn Mawr Trust accounts. Your account numbers will not change, and you can continue to use your existing supply of checks. * Workplace Advantage * My Choice Premium Checking If your Checking * My Choice Premium Continental * College Advantage Checking Interest Checking * 50 Plus Bank Account * My Choice 3 With Workplace * My Choice Checking 3 & 4 Checking is currently: advantage Checking * Independence Checking * My Choice Free Checking * Independence Plus Checking * Free Checking * My Choice Interest Checking at Bryn Mawr trust, Free special Centennial Gold it will become: Checking Checking 50 Checking Minimum None $2,000 average daily $100 daily Balance balance or $5,000 average daily combined balance of all deposit accounts Fee If Minimum None $15/month $15/month Balance Is Not Met Interest None Rate varies; compounded Rate varies; compounded daily and paid monthly daily and paid monthly on collected balances on collected balances Minimum Balance N.A. $2,000 $100 to Earn Interest VISA Debit Card FREE FREE FREE ATM/Branch Unlimited Unlimited Unlimited Withdrawals Pre-Authorized Unlimited Unlimited Unlimited Withdrawals Online & Mobile Banking FREE FREE FREE and Bill Pay Telephone FREE FREE FREE Banking e-statements FREE FREE FREE If you have questions not answered in this booklet, visit your local branch. Prior to the conversion, 2 / bmtc.com

5 MONEY MARKET ACCOUNTS and CERTIFICATES OF DEPOSIT CERTIFICATES OF DEPOSIT If you currently have a Certificate of Deposit, the terms remain exactly the same. You will continue to receive a notice prior to maturity. * CAPTAIN * Statement CONTINENTAL * Retail Money savings savers CLUB market account * My Choice account savings (Ancillary benefits discontinued) personal Market statement student STATEMENT rate Account Savings account savings account $2,000 average daily balance $100 daily None until age 18, or $5,000 average daily combined balance of all deposit accounts except CDs when Statement Savings Account minimum balance applies $15/month $5/month None until age 18, when Statement Savings Account minimum balance fee applies Tiered rates vary; compounded Rate varies; compounded Rate varies; compounded daily and paid monthly on daily and paid monthly daily and paid monthly collected balances on collected balances on collected balances Important details related to your deposit accounts $2,500 Paid on entire Paid on entire balance balance FREE FREE FREE Unlimited Unlimited Unlimited 6 per cycle 6 per cycle 6 per cycle FREE FREE FREE How We Process Checks You ve Written If multiple checks/items are presented against your account for payment, these items will be posted in sequential check number order. ATM Deposits ATM deposits, including cash, will not be immediately available in your transaction account. However, deposits made before 3:00 P.M. will be available the next business day. FREE FREE FREE FREE FREE FREE Check Deposits Check deposits are generally available the next business day. Please refer to our Funds Availability Policy. call After conversion, call Or visit us at bmtc.com / 3

6 RE-ACTIVATion required FOR CONSUMER ONLINE BANKING AND BILL PAY AT BRYN MAWR TRUST. To access your accounts online, you will need to login at the Bryn Mawr Trust site and activate the new security features. You must complete this initial login from a computer. Smartphone devices and tablets cannot be used for your initial login. We will send specific login credentials and supporting materials under separate cover prior to conversion. Access to the Consumer Online Banking system will be available after 9:00 a.m. on Monday, October 26, You will receive a letter prior to conversion explaining how to login to Bryn Mawr Trust s online banking system. Instructions will include new login credentials. A brief summary of the login steps is provided below: 1. Login to 2. Select View Your Accounts on the upper right side of the home page. 3. Select Consumer / Small Business Online Banking from the drop-down menu. 4. Enter your User ID from the old system. 5. Enter the new temporary initial login password and follow the instructions (provided to you under separate cover). 6. Establish a new password. (When prompted for your current password, please use the temporary password that was assigned for your first time login.) 7. Establish your five security questions (only required at the time of your initial login). 8. Establish Out of Band Authentication, an additional layer of security on your account. This is a text or a phone call which includes a four-digit verification code. If you used bill payment at Continental Bank, all payee information will transfer automatically and be available for your use. Please take a few minutes to verify that your payee information transferred correctly. Both active and inactive payees will be converted. If you have multiple accounts, when paying bills, please pay close attention to the Pay From section to ensure you are selecting the account you want your bills to be paid from. After making a payment, you must click submit payment to validate, or the payment will not be processed. Please note that your Continental Bank bill payment account history and e-statements will not be converted to the Bryn Mawr Trust Online Banking system. This includes past banking activity and any bill pay history. If you want your history, please download it prior to conversion before 3:00 p.m. on October 23rd. For an overview of Bryn Mawr Trust systems, visit and select Online Education Center, then choose from the consumer video tutorials. Important Note About Browser Requirements To use the new systems, you must be sure that your computer, tablet and/or smartphone uses one of the following currently-supported browsers: For Windows 7: For Mac TM OS: Internet Explorer 10 and above. safari 6.2. Chrome Current Stable Version. Chrome Current Stable Version. Firefox Current Stable Version. If you have questions not answered in this booklet, visit your local branch. Prior to the conversion, 4 / bmtc.com

7 IMPORTANT NOTES AFFECTING PERSONAL LOANS AND LINES OF CREDIT At conversion, your Personal Continental Bank loan or line of credit will remain the same same account number, and the same terms and conditions. If you have a Fixed Rate Residential Mortgage, you will be receiving a loan coupon book for making your monthly payment. If you have a loan or line of credit, you will continue to receive a monthly bill and/ or electronic debit so that you can continue to make payments the way you have in the past, with one slight change: Bryn Mawr Trust accepts partial payments for all personal loans except residential mortgage loans so, if you don t have enough available funds in your account for a full payment, your account may be debited several times for smaller amounts until the full payment is received. WHERE YOU LL SEND LOAN PAYMENTS For Consumer Loans: Bryn Mawr Trust P.O. Box 61 Bryn Mawr, PA For Residential Mortgage Loans: Bryn Mawr Trust P.O. Box 1160 Bryn Mawr, PA IMPORTANT NOTE ABOUT YOUR CONSUMER LINE OF CREDIT STATEMENT(S) The Balance Subject To Interest Rate amount in the Interest Charge Calculation section may be overstated because of how the daily balance information in this calculated field was converted from Continental Bank. You may also see a credit in the form of a Principal Adjustment that is necessary to account for differences between Continental Bank s and Bryn Mawr Trust s computer systems. Not all customers will be impacted, but if you are one who is, only your first Bryn Mawr Trust line of credit statement will be affected and, rest assured, all other information, including billed amounts, will be accurate. call After conversion, call Or visit us at bmtc.com / 5

8 Important Notes About Special Convenience Services VISA Debit Cards If you use a debit or ATM card currently, we will be sending you a new Bryn Mawr Trust VISA Debit Card to replace your existing card after the conversion. This card can be used for purchases and at any ATM, beginning Monday, October 26, You ll receive the new card approximately two weeks prior to conversion. After October 26th, just call the toll-free phone number on the card to activate your card and select your PIN. When you call the toll-free number to activate your new card, be sure to call from the home, work or cell phone number on file with us, and have your card available. Direct Deposit If you already have direct deposits to one or more of your accounts, they ll continue as usual with no interruption. Periodic Account Statements You ll continue to receive account statements, just as you do now. After the conversion takes place, you will receive a final Continental Bank statement, showing all activity up to and through the conversion date. The next statement you receive will be from Bryn Mawr Trust and will include all activity that takes place after the conversion date. Savings accounts that do not have electronic activity will receive a quarterly statement rather than a monthly statement. You can also elect to receive a Combined Monthly Statement, showing details on all your related savings and money market accounts. This makes tracking your banking much easier. Of course, if you sign up for Online Banking, you can also elect to receive e-statements, which saves a ton of paper over time, and gets a statement into your hands as soon as a statement cycle closes. Please note Your Continental Bank Online Banking account history will not be converted to Bryn Mawr Trust. Prior to conversion, please download and print, and/or save, any account e-statement history you will need. Wire Transfers After conversion, all recurring incoming wires will be routed automatically to your Bryn Mawr Trust account(s). You can originate new transfers with a wire agreement by calling The cutoff time for wire transfer originations Monday through Friday is: 4:30 p.m. ET for Domestic wires, excluding weekends and bank holidays. 3:00 p.m. ET for International wires, excluding weekends and bank holidays. Wires submitted after the cutoff time will be transmitted on the next business day. Telephone Banking Even if you re already using Telephone Banking at Continental Bank, you will need to sign up for the service at Bryn Mawr Trust. All you ll need is your account number and Social Security Number. Once enrolled, you will use the last six digits of your Bryn Mawr Trust VISA Debit Card to access the system. To sign up: Call BMT (4268). If you would like to use Telephone Banking but don t have a debit or ATM card, please contact us at / bmtc.com

9 new opportunities at bryn mawr trust For generation after generation, individuals, families, businesses and organizations have counted on Bryn Mawr Trust to help them manage, grow, and preserve their wealth. And, the list of those we serve and the assets under management and administration continue to grow. Credentialed professionals, backed by a strong, dedicated staff, ensure that you get superior attention day in and day out. Insurance Services Through Powers Craft Parker & Beard, Inc., a wholly owned insurance brokerage subsidiary of Bryn Mawr Trust, we can provide everything from an evaluation of your current insurance program to competitive alternatives, along with assistance with claim administration, loss control programs, and other risk management needs. As a totally independent broker, and not a direct underwriter, we offer highly objective opinions and advice. We provide a wide range of products such as Commercial and Personal Insurance, Group Employee Benefits, and Individual Financial Planning Solutions. The Powers Craft Parker & Beard, Inc. insurance office is located at 15 Garrett Avenue, Rosemont, PA ( ). Wealth Management Expertise For over 126 years, Bryn Mawr Trust has served individuals of all income levels, helping them accumulate, manage and efficiently transfer their wealth. Our proven investment strategies are based on hard work and proprietary research using sound money management principles. We take the time to understand each client s unique goals and objectives, and then provide the client with customized investment recommendations and planning alternatives to satisfy those objectives. Our services include: Estate Planning Fiduciary Services Investment Management Services Personalized Private Banking Retirement Services Custodial Services Philanthropic Services Brokerage Services provided through BMT Asset Management Insurance services provided by Powers Craft Parker & Beard, Inc., our wholly owned subsidiary Businesses also often need a good deal more than just the timely and accurate support of day-to-day financial transactions. Our experts have been trusted and valued advisors to closely held businesses, public companies, not-for-profit institutions, endowments, foundations, and other organizations for many generations. Working in concert with businesses existing accounting and legal professionals, we provide a variety of investment, risk remediation, and financial planning services. No matter what you need, your BMT professional is the place to start. For more details, visit Bryn Mawr Trust has Wealth Management offices in: Bryn Mawr 10 South Bryn Mawr Avenue, Bryn Mawr, PA ( ) Devon 20 North Waterloo Road, Devon, PA ( ) Hershey One East Chocolate Avenue, Suite 200, Hershey, PA ( ) The Bryn Mawr Trust Company of Delaware, Wilmington, DE 20 Montchanin Road, Suite 100, Greenville, DE ( ) Lau Associates LLC in Wilmington, DE 20 Montchanin Road, Suite 110, Greenville, DE ( ) Bryn Mawr Trust Wealth Management provides products and services through Bryn Mawr Bank Corporation and its various affiliates and subsidiaries. Bryn Mawr Trust and its affiliates and subsidiaries do not provide legal advice. Please consult your tax or legal advisors to determine how this information may apply to your own situation. Securities and insurance products: (1) are not bank deposits; (2) are not insured or guaranteed by the FDIC or any other government agency; (3) are not obligations of, or guaranteed by, any financial institution; and (4) involve investment risks, including the potential for fluctuations in investment return and the possible loss of principal. Brokerage and some insurance products and services are offered through, and investment consultants are registered with, Cresap, Inc., member of FINRA and SIPC. Cresap, Inc. and Bryn Mawr Trust are independent entities. bmtc.com / 7

10 More convenience than ever before Beginning Monday, October 26th, you ll have more banking choices than ever before. You ll be able to use any one of the 26 full-service banking offices you may find convenient to home, to work, or when you re out and about. We have more ATMs for your 24-hour banking convenience. All offices are open on Saturdays, too, with the exception of the office at One Tower Bridge in West Conshohocken. 8 / bmtc.com delaware Branch CONCORD 1000 Rocky Run Parkway, Wilmington, DE 19803, Drive-In and Drive-Up ATM drive-in: Mon-Thurs: 8-4, Fri: 8-6, Sat: 9-12 pennsylvania Branches CHESTER COUNTY exton 237 N. Pottstown Pike (Rte. 100), Exton, PA 19341, , Safe Deposit Boxes, Drive-In and Drive-Up ATM drive-in: Mon-Thur: 8-4, Fri: 8-6, Sat: 9-12 KENNETT SQUARE 106 E. Street Road, Kennett Square, PA 19348, Safe Deposit Boxes, Drive-In & Drive-Up ATM hours: Mon-Wed: 9-4, Thurs: 9-5, Fri: 9-6, Sat: 9-12 Drive-In: Mon-Wed: 9-4, Thurs: 9-5, Fri: 9-6, Sat: 9-12 paoli 39 W. Lancaster Ave. (Rte. 30), Paoli, PA 19301, drive-in: Mon-Thur: 8-4, Fri: 8-6, Sat: 9-12 west CHESTER 849 Paoli Pike, West Chester, PA 19380, drive-in: Mon-Thur: 8-4, Fri: 8-6, Sat: 9-12 delaware COUNTY aston 5000 Pennell Road, Aston, PA 19014, Safe Deposit Boxes, Drive-In & Drive-Up ATM hours: Mon-Wed: 9-4, Thurs: 9-5, Fri: 9-6, Sat: 9-12 Drive-In: Mon-Wed: 8-4, Thurs: 8-5, Fri: 8-6, Sat: 9-12 Brookhaven 3218 Edgmont Ave., Brookhaven, PA 19015, Safe Deposit Boxes, Drive-In & Drive-Up ATM hours: Mon-Wed: 9-4, Thurs: 9-5, Fri: 9-6, Sat: 9-12 Drive-In: Mon-Wed: 8-4, Thurs: 8-5, Fri: 8-6, Sat: 9-12 ChaDDS FORD 1620 Baltimore Pike Suite 100, Chadds Ford, PA 19317, Hours: Mon-Wed: 9-4, Thurs: 9-5, Fri: 9-6, Sat: 9-12 Drive-In: Mon-Wed: 9-4, Thurs: 9-5, Fri: 9-6, Sat: 9-12 ChESTER 23 East Fifth Street, Chester, PA 19013, Safe Deposit Boxes & Drive-In hours: Mon-Fri: 9-4, Sat: 9-12 drive-in: Mon-Fri: 9-4, Sat: 9-12 chester HEIGHTS 31 West Baltimore Pike, Glen Mills, PA Safe Deposit Boxes, Drive-In & Drive-Up ATM hours: Mon-Wed: 9-4, Thurs: 9-5, Fri: 9-6, Sat: 9-12 drive-in: Mon-Wed: 8-4, Thurs: 8-5, Fri: 8-6, Sat: 9-12 havertown 18 W. Eagle Rd., Havertown, PA 19083, Drive-In: Mon-Thur: 8-4, Fri: 8-6, Sat: 9-12 media 22 West State Street, Media, PA 19063, hours: Mon-Wed: 9-4, Thurs: 9-5, Fri: 9-6, Sat: 9-12 Drive-In: Mon-Wed: 9-4, Thurs: 9-5, Fri: 9-6, Sat: 9-12 newtown Square 3601 West Chester Pike (Rte. 3), Newtown Square, PA 19073, Safe Deposit Boxes, Drive-In & Drive-Up ATM Drive-In: Mon-Thur: 8-4, Fri: 8-6, Sat: 9-12 swarthmore 330 Dartmouth Avenue, Swarthmore, PA 19081, hours: Mon-Wed: 9-4, Thurs: 9-5, Fri: 9-6, Sat: 9-12 drive-in: Mon-Wed: 8-4, Thurs: 8-5, Fri: 8-6, Sat: 9-12 wayne 330 E. Lancaster Ave., Wayne, PA 19087, Drive-In: Mon-Thur: 8-4, Fri: 8-6, Sat: 9-12 montgomery COUNTY ardmore 50 W. Lancaster Avenue, Ardmore, PA 19003, Drive-In: Mon-Thur: 8-4, Fri: 8-6, Sat: 9-12 Bala cynwyd 135 East City Avenue, Bala Cynwyd, PA Drive-in & Drive-up ATM Drive-In: Mon-Thur: 8-4, Fri: 8-6, Sat: 9-12

11 BRANCH OFFICES IN DELAWARE AND pennsylvania LIMERICK west norriton EAST norriton blue bell KING OF PRUSSIA west conshohocken conshohocken exton paoli wayne bryn mawr newtown square havertown ardmore bala cynwyd west chester media roxborough chester heights swarthmore KennetT square brookhaven chadds ford aston chester concord BLUE BELL 599 Skippack Pike, Blue Bell, PA 19422, Drive-in and Drive-up ATM Hours: Mon-Thur: 9-5. Fri: 9-6, Sat: 9-12 Drive-In: Mon-Thur: 9-5, Fri: 9-6, Sat: 9-12 Bryn Mawr (Main Office) 801 Lancaster Ave., Bryn Mawr, PA 19010, Safe Deposit Boxes, Drive-In, Walk-Up & Drive-Up ATMs Drive-In: Mon-Thur: 8-4, Fri: 8-6, Sat: 9-12 CONSHOHOCKEN 528 Fayette Street, Conshohocken, PA 19428, Drive-in and Drive-up ATM Hours: Mon-Thur: 9-5. Fri: 9-6, Sat: 9-12 Drive-In Hours: Mon-Thur: 9-5. Fri: 9-6, Sat: 9-12 east NORRITON 113 W. Germantown Pike, East Norriton, PA 19401, Drive-in, ATM and Safe Deposit Boxes hours: Mon-Thur: 9-5. Fri: 9-6, Sat: 9-12 Drive-In: Mon-Thur: 9-5, Fri: 9-6, Sat: 9-12 king OF PRUSSIA 197 E. DeKalb Pike, King of Prussia, PA 19406, Drive-in and Drive-up ATM Hours: Mon-Thur: 9-5. Fri: 9-6, Sat: 9-12 Drive-In Hours: Mon-Thur: 9-5. Fri: 9-6, Sat: 9-12 LIMERICK 33 W. Ridge Pike, Limerick, PA 19468, Drive-in and Drive-up ATM hours: Mon-Thur: 9-5. Fri: 9-6, Sat: 9-12 Drive-In: Mon-Thur: 9-5. Fri: 9-6, Sat: 9-12 SHANNONDELl Ashcroft & Bradford Buildings, & Shannondell Drive Audubon, PA 19403, /6800. ATMs in both locations note: Access limited to residents and staff only west NORRITON 436 Egypt Road, West Norriton, PA 19403, Drive-in and Drive-up ATM Hours: Mon-Thur 9-5, Fri 9-6, Sat 9-12 Drive-In: Mon-Thur 9-5, Fri 9-6, Sat 9-12 west Conshohocken One Tower Bridge, 100 Front Street, Conshohocken, PA 19428, , Walk-Up ATM hours: Mon-Fri: 8-4, Sat: Closed PHILADELPHIA COUNTY IVY RIDGE/ROXBOROUGH 7133 Ridge Ave., Philadelphia, PA 19128, Drive-in, ATM and Safe Deposit Boxes hours: Mon-Thur: 9-5. Fri: 9-6, Sat: 9-12 drive-in Hours: Mon-Thur: 9-5. Fri: 9-6, Sat: 9-12 bmtc.com / 9

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