Welcome. Important information about the transfer of your business bank account from Siuslaw to Banner Bank

Transcription

1 Welcome Important information about the transfer of your business bank account from Siuslaw to Banner Bank

2 Siuslaw Bank becomes Banner Bank on March 6, 2015 In this booklet, you ll find important information regarding our change to Banner Bank. We re also including several additional pieces that provide specific steps you may need to take to make sure your accounts transition smoothly. Our teams are available to assist you, both in the branches and at our contact center. Please let us know if you d like our help. Debit Card(s) You will receive a new debit card that will have a new number. Contact merchants that automatically charge your card to avoid service disruptions (health clubs, cellular phone, etc.) The merchant will need your new debit card number. Page 6 Commercial Credit Cards There are no changes at this time for businesses using Siuslaw Bank commercial credit cards. Checks Continue to use your Siuslaw Bank checks until you need to reorder. If you reorder from a vendor other than Banner Bank, be sure to use Banner Bank s routing number, which is Page 5 Online Banking Included in this mailing is important information about what will change with your online banking services. Action may be required. Page 9 You do not need to take action for any payment currently set for automatic deduction from your account. If you establish a new automatic payment, be sure to provide the payee with Banner Bank s routing number, which is Account Changes Checking and savings account number(s) will not change. Some loan numbers and safe deposit account numbers will change. Your safe deposit box number does not change. Page 4 Also, in this section are details about other changes to accounts. If you prefer to transition to a different type of account, please contact your local branch on March 9, 2015 or later. Merchant Services There are no changes at this time for businesses using Siuslaw Bank merchant processing solutions. Page 8

3 Our Lane County Locations Cottage Grove Creswell Monday-Thursday 9:00-5:00 Friday 9:00-6:00 Monday-Thursday 9:00-5:00 Friday 9:00-6:00 25 Gateway Boulevard 265 East Oregon Avenue Eugene - Country Club Road Eugene - Valley River Village Monday-Friday 8:00-5:00 Monday-Thursday 9:00-5:00 Friday 9:00-6: Country Club Road, Suite Village Plaza Loop, Suite 100 Florence Mapleton Monday-Thursday 9:00-5:00 Friday 9:00-6:00 Monday-Friday 9:30-12: Highway Highway 126 Oakridge Pleasant Hill Monday Thursday 9:00 5:00 Friday 9:00 6:00 Monday Thursday 9:00 5:00 Friday 9:00 6: East First Street Highway 58 Springfield Veneta Monday Thursday 9:00 5:00 Friday 9:00 6:00 Monday Thursday 9:00 5:00 Friday 9:00 6: Main Street Territorial Road Banner Bank is proud to provide you more than 100 locations in Oregon, Washington and Idaho. Beginning March 9, 2015, you can visit any locations for service. Refer to the enclosed brochure to see all our locations throughout the Pacific Northwest. You may also call our Client Contact Center staffed by Banner Bank employees at Our standard hours are Monday Thursday from 7:30am 5:30pm and Friday from 7:30am 6:00pm. 3

4 How the conversion affects your business accounts OLD SIUSLAW ACCOUNT Becomes NEW BANNER BANK ACCOUNT Commercial Low Activity Checking, or Charitable Checking, or Non-Personal NOW Checking >> Basic Business Checking Business NOW Checking >> Business Checking (with Interest) Commercial Analysis Checking >> Analyzed Checking OHCS Checking >> IOLTA/IRETA Checking (analyzed) IOLTA Checking >> IOLTA/IRETA Checking (analyzed) Business Savings >> Business Savings Business Money Market >> Business Money Market Business Best Interest Money Market >> Business Money Market OHCS Government Checking >> Business Money Market Federal Government Checking >> Public Funds Basic Checking Public Non-Interest Checking >> Public Funds Basic Checking Public NOW Checking >> Public Funds Checking (with Interest) Public Savings >> Public Funds Savings 4 Please see the enclosed Business Accounts brochure for information about other business checking and savings accounts available to you. If there is an account better suited to your needs, please visit your banking location or call us at and we will help you make the change. Your request for change will be made after March 9, 2015.

5 Conversion Dates The conversion of Siuslaw Bank accounts to Banner Bank accounts begins at the close of business on Friday, March 6, 2015 and continues through the weekend. Account Number, Checks and Deposit Slips Your checking and savings account numbers are not changing. Continue using your existing Siuslaw Bank checks until you need to reorder. When you reorder checks, be sure to note Banner Bank s routing number, which is , if you order through a provider other than Banner Bank. To ensure you have the correct information on checks or deposit slips ordered through other providers, please refer to the form at bannerbank.com/advice-center/ welcome-siuslaw. Do not begin using Banner Bank checks or deposit slips until March 7, If your account includes debit cards, you will receive new Banner Bank MasterCard business debit card(s) before the conversion. Your card(s) must be activated once received. You will be able to create a four-digit PIN of your choice during the activation process. Your card may be activated any time after receipt. Do not use your new debit card until after 3:00pm Friday, March 6, Your new business debit card is automatically enrolled with Banner Bank s TruRewards program so you can earn points toward rewards every time you make a qualifying purchase. Learn more about TruRewards by visiting bannertruerewards.com. If your account includes corporate credit cards, there are no changes at this time. You may continue to use those cards as you do today. Automatic Payments and Direct Deposits You do not need to take action for continued direct deposits or payments currently set up for automatic deduction from your account. If you establish a new direct deposit or automatic payment (after March 6, 2015), be sure to provide the payee with Banner Bank s routing number, which is Banner Bank-by-Phone To get account information through Banner s Bank-by-Phone, call beginning Monday, March 9, 2015, to establish access. You will need to enter your account number and your company EIN to establish a PIN. Note: Available balances will not include any overdraft limits or overdraft protection balances (if applicable). 5

6 New Banner Bank MasterCard Business Debit Card Siuslaw Bank business debit cardholders will receive a new Banner BankMasterCard business debit card. Your new card(s) will arrive in the next several weeks. Activation instructions are included with your new card. ACTIVATE STOP START CHANGE SELECT A PIN of your choice when you call to activate your new card. STOP USING your Siuslaw Bank debit card at 3pm on Friday, March 6, START USING your Banner Bank debit card at 3pm on Friday, March 6, Your new debit card WILL HAVE A NEW NUMBER. Contact merchants that automatically charge your card to avoid service disruptions (health clubs, cellular phone, etc.) The merchants will need your new debit card number. The features of your new Banner Bank MasterCard business debit card include: Free access to any of Banner Bank s 100+ ATMs in Oregon, Washington and Idaho. Banner Bank does not charge you for the use of non-banner Bank ATMs. The owner of an ATM may impose a surcharge, however. Daily cash withdrawal limit of $400. Any previously established custom cash withdrawal limit will be applied to your new business debit card. Contact your branch to request a custom limit. Daily point of sale limit up to $5,000. Any previously established custom point of sale limit will be applied to your new business debit card. Contact your branch to request a custom limit. NOTE: The available balance displayed through ATMs does not include overdraft limits or overdraft protection balances, (if applicable). International Transactions Your new business debit card is blocked to prevent international transactions. If you plan to travel outside the U.S., or require access for international purchases, please contact your local branch, or call us at Recurring Debit Card Payments Your new business debit card will have a new card number. Please contact merchants that automatically charge your card to provide the new card number. 6

7 Commercial Lending including SBA Loans The terms and conditions of all loans, including note rate, term, payment and payment due date, will remain the same. Beginning March 9, 2015, you will have the option of making payments at any Banner Bank branch, through Banner Online Banking or by mail. Additional information about loans: New Loan Statement If you choose to mail your payment, please make your checks are payable to Banner Bank and mail to: Banner Bank P.O. Box 1117 Walla Walla, WA You will begin receiving monthly loan statements from Banner Bank for payments due after the date your account is transferred. If you have been billed for a payment but want to remit after the transfer date, please use your Siuslaw statement but send the payment to the Banner Bank address listed on this page. Or, you may visit any Banner Bank branch to make a payment. Banner Bank Loan Account Number Your loan account number may change. Your loan account number will be reflected on your monthly billing statement. If you currently use Siuslaw s electronic bill pay service to pay your loan, you will need to update both the loan number and the address to which payment is to be directed. You should expect to see your monthly billing statement arrive approximately days prior to the due date. Loan Sweeps If you have a loan sweep established with Siuslaw Bank, that sweep will continue with Banner Bank. Payments If you currently mail in your payment, you may continue to do so. Although payments to the former address will be forwarded, to expedite processing please mail your payments to Banner Bank at the address above. For your convenience, you may also make payments at any Banner Bank branch. If you currently make automatic payments from your Siuslaw checking account, this service will continue uninterrupted. If you currently do not make automatic payments, you may initiate this service by calling the Client Contact Center at Online Payments Banner Bank offers an online loan payment service through Banner Online Banking. You can transfer funds from a Banner Bank account to make your payments to your Banner loan. If you are not currently an Online Banking client, you may enroll at bannerbank.com on or after March 9,

8 Banner Online Banking and Treasury Management Prepare your Siuslaw Bank Online Banking Tool(s) for Conversion Banner Bank s business online services will be a change from your current online experience. Please take note of the following, and let us know if you have questions: Transaction History We will transition the most recent 90 days of account transaction history to Banner s online banking system for your convenience. If you need older transaction history, be sure to print or save the information electronically. Electronic Statements 18 months of estatement history will be converted for clients currently enrolled in Siuslaw s Business Online Banking service; however, availability of this information will be delayed several weeks. For immediate access, be sure to print or save the information electronically. Online ACH and Wire Transfers Siuslaw Bank will process online initiated wire transfers through 1:00pm on March 6, 2015 and ACH transactions with effective settlement dates through March 6, ACH transactions with effective settlement dates through ACH and Wire transactions transmitted through Siuslaw s Business Online Banking with an effective settlement date of March 7, 2015 or later will not convert. Transfers needed with a March 9th date or later must be completed through Banner Bank. Bill Pay History, Online ACH and Wire History, Merchant Capture/Remote Deposit History Siuslaw Bank will process all items deposited by Merchant Capture/Remote Deposit through 6:30pm on March 6, 2015, at which time access will discontinue. This historical information will not convert into Banner Online Banking. Only historical transaction information for the most recent 90 days will be available to view in Banner s online banking system for your convenience. If you need older historical information, be sure to print or save the information electronically. Scheduled and Recurring Bill Payments Siuslaw Bank will honor bill payments scheduled within the Bill Pay system through March 8, 2015 only (for which payments will be made on March 6, 2015). While the Payees you have created in Bill Pay will convert into Banner Online Bill Pay, payments schedule to pay March 9, 2015 or later will not. These must be recreated through Banner Online Bill Pay. Sunday, March 1, 2015 will be the final date for which access to Siuslaw Bank s Bill Pay platform is available. ebills with Bill Pay This service will not be available with Banner Online Bill Pay service. Bills currently established with this service with Siuslaw will be disabled and will revert to paper statements effective March 2, We encourage you to contact your payees prior to March 2, 2015, to ensure timely delivery of your paper billing statements. 8

9 Banner Online Banking Get Started with Banner Online Banking March 9 MONDAY Beginning March 9, 2015 at 7:30am, Banner Bank s online banking tools will show your balances available for use. Online Banking is a fast and secure way to conduct your daily banking transactions. Visit bannerbank.com to get started. 1. Log in to Banner Online Banking Continue to use your current Online Banking ID. Your temporary password is the last four digits of your Business Taxpayer ID Number. Read and accept Banner Bank Online Banking Terms and Conditions the first time you sign in. Debit card and other transactions beginning Friday, March 6, 2015 through Monday, March 9, 2015, may not appear in Online Banking until Tuesday, March 10, Enroll in Banner Bank s Mobile Banking Sign in to Banner Online Banking Click the Options tab and then click Mobile Settings Enter the required information Read and accept the Terms and Conditions Click Confirm - Or - Download the app after completing your first login from your PC Log in to the app with your existing Banner Online Banking ID and password Follow the enrollment prompts Note: You must be enrolled in Banner Online Banking to use Banner Mobile Banking. If you would like to enroll in Banner Online Banking, please visit any branch or bannerbank.com after March 9,

10 Banner Online Banking Bill Payment Scheduling Tips Banner Bank s bill pay service is different than what you are accustomed to. Please note these key differences. Bill payments scheduled after March 8, 2015 must be reestablished through Banner Online Banking, including any recurring or single payments previously established in Siuslaw Bank s Online Banking system. Electronic payees are indicated by E. All others are indicated by C for check payments. Schedule payments 3 days in advance of when you want the payment to be posted for Electronic Payees. Funds for electronic payments are deducted from your account on the day you have specified the payment to be sent. Schedule payments for Check Payees 7-10 business days in advance of when you want the payment to be received by the payee. Funds for payments made by check are deducted from your account when the check clears. Bill payments submitted by 10:00am are included in current business day processing. Bill payments submitted after 10:00am are processed on the following business day. Note: When scheduling bill payments, remember that there is no bill payment processing on weekends or bank holidays. Online Wire Transfers, Automated Clearing House Payments and Collections Users at companies originating Online Wires and ACH transactions will be provided a Symantec VIP Secure ID Token, which is required for access into the Banner Bank system. The token provides additional protection to fend off outside attacks on your computer. Also note: Future-dated Online Wire transfers with a settlement after 1:00pm on March 6, 2015 will not be transmitted through Siuslaw Bank s system and must be re-initiated with Banner Bank. ACH transactions with settlement dates after March 6, 2015 will not be transmitted through Siuslaw Bank s system and must be re-initiated with Banner Bank. Previously created Online Wire and ACH templates with Siuslaw Bank s system will transfer to the Banner Bank Online Wire system and will be available for use March 9, Incoming/outbound Online Wire transactions use Banner s routing number,

11 Banner Online Banking Merchant Capture/Remote Deposit You will receive new login instructions for your Banner Bank Remote Deposit service. The instructions will be sent directly to the Administrator of record on the current Siuslaw Merchant Capture/Remote Deposit account via secure on February 27, Items requiring deposit after 6:30pm on March 6, 2015 must be deposited through your new Banner Bank Remote Deposit access. Merchant Capture/Remote Deposit items post in overnight processing; they are not memo or real-time posted to your deposit account(s). Important Online Treasury Management Cut-off Times to Keep in Mind Positive Pay Exception Decision Online International Wire Transfers Online Domestic Wire Transfers Online ACH Origination Positive Pay Item Upload Remote Deposit Processing 11:00am 12:30pm 2:30pm 4:00pm 4:00pm 6:00pm Some step-by-step recommendations Before Monday, March 2, 2015 Print and/or save from Siuslaw Online Banking: Bill pay history Recurring payment information Transaction history greater than 90 days old By Friday, March 6, 2015 Print and/or save from Siuslaw Online Banking: Transaction history greater than 90 days old Merchant Capture/Remote Deposit history greater than 90 days old estatements you may need immediately available Make final Online Banking ACH transactions with settlement dates no later than Friday, March 6, Make final Merchant Capture Deposits and online transfers between Siuslaw accounts by 6:30pm. 11

12 Advantages of Banner Online Banking & Treasury Management Banner Online Banking and Treasury Management services simplify treasury management functions. You ll get robust management tools and dedicated support needed to improve cash flow and increase efficiency. Getting to know you and understanding your business needs is where Banner Bank s Treasury Management experts truly add value. The following services are available for multiple accounts and multiple authorized users in a controlled, secure and user-friendly environment: Account Analysis Detailed, monthly deposit statements provide analyzed and categorized information about your accounts, including number of transactions, balances and a clear summary of maintenance fees and service charges. Accounts can be grouped to maximize the earnings credit allowance from all checking accounts, which minimizes or potentially eliminates service charges. Cash Analytics Easy-to-use and cost-effective daily cash management tools to help increase visibility of your cash, provide intuitive reporting and simplify the daily cash process. We provide a framework for you to analyze historical, current and future cash information. Check and Statement Imaging Imaged checks, deposit slips and account statements provide quick and easy access either online or from a searchable CD-ROM. The CD-ROM also includes information on deposited items. Automated Clearing House (ACH) Services A secure, private electronic payment transfer system that allows you to deposit and disperse money quickly and efficiently. ACH is commonly used for direct depositing payroll, tax and vendor payments, point-of-sale and even charitable contributions via online payments. Online Cash Management Banner Bank s secure online banking service enables clients to efficiently manage their cash requirements online. Positive Pay Reduce the risk of check fraud by using Positive Pay. Match checks presented on your account for payment to an electronic file you sent to Banner Bank as you issue the checks. Remote Deposit Remote Deposit is a web-based, single check image capture, storage and processing solution. The system allows you to send images of a check to the bank for deposit from the privacy of your office. We provide the scanner. You provide the corner of a desk and an Internet connection. The checks you scan are deposited directly into your account. Zero Balance, Target Balance and Loan Sweep Accounts Banner enables clients to predetermine the minimum balance levels in their accounts to cover service fee activity, and then move excess funds to Banner Bank investments to maximize earnings, or pay down lines of credit. Secure Cash Handling For intensive cash handling businesses, Banner s secure cash handling enables automated counting and immediate credit of cash deposited, with an added benefit of never having to carry cash off premise. Through our Cash Vault and armored car services, you are assured prompt deposit crediting, and avoid the time loss and security risk involved with sending an employee to the bank. 12

13 Additional Banner Online Banking Benefits Transaction Detail lets you view and download checking, savings, money market, certificate of deposit statements and transactions. The available balance displayed does not include overdraft limits or overdraft protection balances (if applicable). estatements can help you save time and postage by providing instant access to view and print account statements through Banner Online Banking. Money Transfers enables you to transfer money to and from your Banner accounts and those you own at other U.S. financial institutions. You can also pay your Banner mortgage via an online transfer or make a payment toward your Banner line of credit. Mobile Web Banking via the Banner Bank mobile app lets you access your accounts to view balances and transactions and transfer money using your smartphone or tablet (iphone, ipad or Android mobile device). Download the Bannner Bank mobile app and enroll within Banner Online Banking. Mobile Text Banking provides the ability to check balances and see recent transactions. Enroll for this service within Banner Online Banking. Enhanced Security is a top priority for Banner Bank and your business. Using secure technologies, we help to prevent attacks on your data and against your accounts. An online banking demo is available at bannerbank.com/advice-center-online-banking. For additional questions about Banner Online Banking or Banner Online Bill Pay, contact us at online@bannerbank. com or For a complete list of documents, forms and helpful hints to assist you during this conversion, please visit bannerbank.com/advice-center/welcome-siuslaw. 13

14 Additional Information About Banking with Banner Bank Statements Your final statement from Siuslaw Bank is being produced on March 6, Going forward your monthly statement cycle will remain similar. If you prefer to receive your statement at a different time of the month, please contact us. Your final statement will be produced as a paper statement. If you are currently enrolled in estatements, they will resume after the conversion to Banner Bank. To review or change your estatement settings on bannerbank.com, sign in to Banner Online Banking, click on the E-Docs tab and follow the simple instructions. If you currently have accounts for which IRS reporting is required, year end tax reporting documents will be sent to you from Siuslaw Bank in early FDIC Insurance If you currently have accounts at Siuslaw Bank and Banner Bank, your accounts will remain separately insured for a six-month grace period beginning March 6, This grace period is designed to provide an opportunity to review your banking relationship with us and restructure accounts if necessary. Certificate of Deposit accounts (CDs) are separately insured until the earliest maturity date after the end of the six-month grace period. CDs that mature during the six-month period and are renewed for the same term and in the same dollar amount (either with or without accrued interest) continue to be separately insured until the first maturity date after the six-month period. If a CD matures during the six-month grace period and is renewed on any other basis, it would be separately insured only until the end of the six-month grace period. Overdraft Protection If you currently have overdraft protection from a savings account or line of credit at Siuslaw Bank, that overdraft protection service is being reestablished at Banner Bank. Banking Locations On Monday, March 9, 2015, you will be able to bank at any of our 100 Banner branches, 100+ ATMs, online at bannerbank.com or Banner Bank-by-Phone. Our goal is to provide you with the same friendly and professional service you already enjoy. Please refer to the enclosed Locations brochure. Account Disclosures Banner Bank s Disclosure Booklet (enclosed) includes our Terms and Conditions. 14

15 About Banner Bank Our History Banner Bank was founded in 1890 in Eastern Washington. From the beginning, our employees have been committed to being the best provider of financial services for our clients. As we have grown into Oregon and Idaho, that commitment continues. Banner Bank is a wholly owned subsidiary of Banner Corporation. Banner Corporation common stock is traded over-the-counter on the NASDAQ Stock Market under the symbol BANR. We are proud to deliver a high level of individual service as a community bank while also offering competitive products some might expect to only find at a nationwide financial institution. The company s leadership consists of an experienced executive management team led by President and CEO Mark Grescovich. The same 12 individuals who serve on Banner Corporation s Board of Directors also serve on the Board of Banner Bank. Banner Bank is a member of the Federal Home Loan Bank System and its deposits are insured by the Federal Deposit Insurance Corporation (FDIC). For more information about Banner Bank, including the most recent press releases, please visit bannerbank.com. Our Vision Statement Banner is the bank of choice in the markets we serve. We are committed to being the best provider of financial services in the Northwest. Do the Right Thing Our Mission Statement Banner Bank is a dynamic, full service financial institution, operating safely and profitably within a framework of shared integrity. Working as a team, we deliver superior products and services to our valued clients. We emphasize strong client relationships and a high level of community involvement. We provide a culture which attracts, empowers, rewards and provides growth opportunities for employees. Our success builds long-term shareholder value. Our Value Proposition Banner Bank s values can be summed up with the one simple phrase, which is why we focus on these core principles every day: Honesty and Integrity Mutual Respect Quality Trust Teamwork Connected. Knowledgeable. Responsive. It s not only what we do; it s how we do it with relentless effort. 15

16 How To Reach Us Personal and Business Accounts It s our privilege to serve you, and you may reach us in person Monday through Thursday from 7:30am to 5:30pm and Friday 7:30am to 6:00pm. Loan Customer Service If you have loan-related questions, you may call us Monday through Thursday from 7:30am to 5:30pm or Friday from 7:30am to 6:00pm at You may also contact your local branch or us at loans@bannerbank.com. Banner Bank-by-Phone Call anytime, 24 hours a day, 7 days a week, for automated account information, check and transaction confirmations, account transfers and more. * Online Banking Questions: online@bannerbank.com General Banking Questions: bannerbank@bannerbank.com Real Estate Loan Questions: homeloans@bannerbank.com Treasury Management Questions: treasurymanagement@bannerbank.com Web bannerbank.com Regular Mail Corporate Headquarters Banner Bank 10 South First Avenue P.O. Box 907 Walla Walla, WA *IMPORTANT: Internet is not secure. Unlike Banner Online Banking, it does not use SSL encryption so please do not send sensitive information such as your social security number or account number via . s containing sensitive account information MAY be sent through our Secure message Center while logged into Banner Online Banking. 16

17 Let s create tomorrow, together. Customer Contact Center Toll-free: Visit us online 11/14 Member FDIC