2 Welcome to a great bank. We re MainSource Bank. We re strong. We re stable. And most importantly, we re absolutely committed to being the kind of bank our customers want us to be. That s why we re so excited to welcome you to our family. Recently, MainSource announced our agreement to acquire Cheviot Savings Bank. We are excited that your banking relationship is included in this merger. As a result of the merger, you will become a member of the MainSource family at the close of business on Friday, May 20, You can be sure we will work hard to earn your business and your trust every day. That s a promise. At MainSource, we think our customers deserve to have a truly great bank on their side with friendly faces to help make their lives better. In the following pages, you ll see how your existing Cheviot Savings Bank accounts will be matched to your new MainSource accounts, in addition to other important information. Should you have any questions or concerns, please contact us toll-free at or stop in to your local MainSource branch. We d be happy to speak with you. Life needs a great bank. Sincerely, Archie M. Brown, Jr. President & CEO MainSource Financial Group
3 You just changed to a great bank. And you didn t need to lift a finger. We get it. Changes in your bank can feel a little unsettling. But here s the thing: we want to be the best bank you ve ever had. Period. Once the merger is complete, your current accounts will be converted to MainSource accounts. Of course, no two banks accounts are exactly alike so the following pages will provide answers to frequently asked questions, as well as a reference chart that explains how your accounts will be affected, including the names, features and benefits of your new MainSource account. In addition, we have included a checklist below of important dates to remember. As always, if you should have any questions, just contact us at We re here to help. Important Dates to Remember Date Item Notes May 12 - May 20, 2016 MainSource Bank Debit Card arrives via US Mail. May 13, 2016 Last day to sign up for Online Banking, set up new Bill Pay access or schedule new online transfers at Cheviot Savings Bank. May 18, 2016 MainSource Bank Online Banking and Bill Pay information received by existing Online Banking customers. May 20, 2016 Start using your new MainSource Bank Debit Card at Noon. Your Cheviot Savings Bank ATM/Debit card will become inactive at 5 PM. May 20, 2016 May 21, 2016 May 23, 2016 Cheviot Savings Bank becomes MainSource Bank at close of business. All former Cheviot Savings Bank locations will be closed this Saturday to complete the conversion process. Former Cheviot Savings Bank customers can start using any MainSource Bank location and all MainSource Bank convenience banking services.
4 Answers To Your Questions General Questions When will I officially become a MainSource Bank customer? You will officially become a MainSource customer as of the close of business on Friday, May 20, Will my deposits continue to be FDIC insured? Yes. MainSource Bank is an FDIC insured banking institution. Your deposits will be insured up to the maximum amount allowed by law. If you currently have deposits at both Cheviot Savings Bank and MainSource Bank, your deposits at each bank will continue to be insured separately for a period of up to six months after the acquisition. Your certificates of deposit will continue to be separately insured until the earliest maturity date after the end of the six-month grace period. If you would like more information about your coverage, please visit your local branch, call the FDIC toll-free at or visit
5 When will my accounts transfer to MainSource Bank? Your deposits and loans will transfer to MainSource Bank as of the close of business Friday, May 20, When can I begin to bank at any MainSource Bank location? Starting on Monday, May 23, 2016, you can access your accounts at any of our convenient branch locations. In addition to our branch locations, you can also access your accounts via Online Banking at MainSourceBank.com, our mobile app, or through our 24 hour automated Telephone Banking at Chicago Indianapolis Cincinnati Louisville Where are MainSource Bank branches located? MainSource Bank offers an extensive branch network. Following the merger, we will have 91 branches throughout Indiana, Ohio, Kentucky and Illinois, including 14 locations in Hamilton County, Ohio. A complete listing of our locations, including hours of operation, can be found at MainSourceBank.com. Does MainSource offer free ATM access? Yes. We currently have 14 MainSource ATM s located throughout greater Cincinnati, most of which are located at our branches. In addition, we are a proud participant in the AllPoint ATM Network which allows MainSource customers FREE use of any ATM where the AllPoint logo is displayed. The AllPoint network provides over 300 ATM s throughout Cincinnati and Hamilton County, as well as 55,000 ATM s worldwide. A complete list of MainSource ATM s, along with AllPoint ATM s, is available at MainSourceBank.com. Please note that free access to PNC ATM s will no longer be available.
6 Deposit Account Questions Will my checking account number change? No. Your current checking account number at Cheviot Savings Bank will stay the same with us. Will I receive my checking account statement at the same time of the month as in the past? You will receive a statement from Cheviot Savings Bank for each of your checking and savings accounts within the week of May 23, This statement will cover the period from your last regular statement date through May 20, Your next checking account statement will arrive approximately during the same time of the month as your current Cheviot Savings Bank statement. What if I receive my monthly bank statements electronically, will I continue to receive them? To continue to receive your statements electronically with MainSource Bank, you will need to follow the instructions below to re-enroll in our estatement system. For future reference, please print or save electronically your Cheviot Savings Bank estatements. estatement Enrollment Instructions After May 23, 2016, log in to your new MainSource Bank Online Banking. If you are not currently enrolled in Online Banking, you will need to enroll before you can view your statement electronically. Click on the estatement tab, then click on Enroll in estatements. Read and accept the estatement disclosure. * Follow directions for technology verification. You can enroll online by visiting MainSourceBank.com. Accepting the disclosure will discontinue paper statements for all of your accounts. If at anytime you wish to resume paper statements, please notify your local branch or call us at Will I receive new checks for my checking account? No. MainSource Bank will continue to honor your existing checks on your Cheviot checking account. Will I receive images of my checks in my statement? Yes, unless you are signed up for an estatement. If you receive an estatement, your check images are viewed electronically. Will my direct deposits, automatic payments and transfers I have set up continue? Yes. MainSource will continue to honor the direct deposit and incoming/outgoing transactions set up on your accounts. Your Cheviot Online Banking transfers will not convert to MainSource Online Banking. Please see the Online Banking questions section of this booklet for more information. Does MainSource Bank provide consumer overdraft protection for my account? Yes. See the inserted Deposit Account Terms, Conditions & Disclosure booklet (Customer Information for Overdraft Program) for more information. Will my existing Overdraft Protection change? Yes. Your existing Overdraft Protection will change to Courtesy Cash or Courtesy Cash Plus. If you opted in to Overdraft Protection, you will be placed into Courtesy Cash Plus; otherwise, you will be placed into Courtesy Cash. Your overdraft balance limits are discretionary and may have changed. See the inserted Deposit Account Terms, Conditions & Disclosure booklet for more information regarding Courtesy Cash and Courtesy Cash Plus. Can I still use my passbook for my passbook savings account? MainSource Bank does not use passbooks. Following the conversion, you will be receive a monthly or quarterly statement as the official record for your account.
7 Will the interest rates I currently earn on my Checking, Savings, CDs and IRAs remain the same? All CD & IRA interest rates will remain the same until the term comes up for renewal. In most cases, interest rates on checking and savings will remain the same as you earn today, however the rates are variable and subject to change at any time. For specific information on your interest rate, please contact your local branch.
8 Debit Card Questions Will I receive a new debit card? Yes. If you have a Cheviot Savings Bank ATM/Debit Card today, you will receive a MainSource Bank Debit Card with secure EMV chip technology. You will receive your new chip card with detailed instructions prior to May 20, Shown to the left is a sample of your new MainSource Bank Debit Card. Your new card will be delivered via US Mail in a generic white envelope for security reasons. Please watch for the arrival of your new card. Business debit cards will look different than the card pictured above. What if I do not receive my new debit card by May, 20, 2016? If you do not receive your new debit card by Friday, May 20, 2016, please call and our call center will be able to assist you in ordering a new card. What is the EMV chip on my new MainSource Bank card? The EMV chip contains encrypted information that makes it difficult for the card to be copied or counterfeited. The chip technology improves the global usability and security of your card as more merchants at home and abroad switch to advanced chip card terminals. Will I receive a new debit card Personal Identification Number (PIN)? You will set a new PIN number at the time of activation. Please see the instructions below to assist you in activating your new card. How do I activate my new MainSource Bank Debit Card? When you receive your new debit card, call and follow the prompts to activate your new card and to select a PIN number. If you experience any difficulty activating your new MainSource Bank Debit Card, please call for assistance. When should I start to use my new debit card? Your new MainSource Bank Debit Card will become active at Noon (12:00pm) EST on Friday, May 20, Begin using your new card at this time. For your protection, please shred your existing Cheviot Savings Bank ATM/Debit Card.
9 Loan Questions When will I know I have a loan payment due? You will start receive a payment due notice or a statement from MainSource approximately days before your payment is due. Payments can be paid in branch, using online, mobile, or telephone banking, or via US mail. Payments received after branch hours or on Saturday will be posted the next business day unless otherwise stated in your loan contract. If you have questions regarding the notice or statement, please contact your local branch or call for assistance. Will my passbook still be used for my mortgage payment? MainSource Bank will no longer offer passbooks. You will receive a monthly statement that will be used as your official record. Will my loan rate change? No. The terms and conditions of your loan will be honored by MainSource Bank. Will I receive new checks to access my Home Equity Line of Credit? Yes. MainSource Bank will send you new home equity checks. Your new checks will be delivered via US Mail. Other than new checks, all other terms and conditions of your home equity will remain the same. Will my automatic loan payments continue? Yes. MainSource will continue to honor any automatic loan payments set up on your Cheviot accounts. To ensure a seamless transition, please contact any companies where you have automatic payments and transfers set up and provide MainSource Bank s routing information for use after the conversion.
10 Online, Mobile, & Telephone Banking Questions Will my Online Banking service continue? Yes. MainSource Bank offers Online Banking at MainSourceBank.com. Our Online Banking service will be available for your use on Monday, May 23, 2016 after 8:00am EST. If you are currently enrolled in Online Banking with Cheviot Savings Bank, a separate mailing will be sent with details regarding your Online Banking with MainSource. This mailing will include your temporary password and other important information. Your current Cheviot Savings Bank login ID will be the same login ID that you will use to log in at MainSource. This information will be sent to you via US Mail before May 18, Customers will not be able to enroll in Online Banking with Cheviot Savings Bank after May 13, If you want to enroll in Online Banking, please wait until Monday, May 23, 2016 and enroll with MainSource. How do I sign up for Online Banking? If you currently do not have Online Banking with Cheviot Savings Bank but would like to enroll in MainSource Bank s consumer Online Banking, simply enroll online by visiting MainSourceBank.com or via our mobile app. See below for instructions on how to download our mobile app. Registration will not be available for current Cheviot Savings Bank customers until Monday, May 23, 2016 after 8:00am EST. Will my Bill Pay service continue? Yes. There will not be any disruption in your Bill Pay service. More information regarding your new Bill Pay system will be provided in the Online Banking letter that you will receive prior to May 18, Will my Cheviot Online Banking transfers continue? Any transfers that you currently have set up within your Cheviot Online Banking will not be brought over into the MainSource Bank Online Banking system. You can access MainSource s Online Banking system beginning Monday, May 23, 2016 after 8:00am EST, to schedule existing transfers you had on your Cheviot Online Banking system or any new transfers. Will my scheduled payments continue? We know that payments are important to our customers. So MainSource is taking great care to ensure minimal disruption to any of the payment options you currently use. Below is a guide to help you understand how MainSource will be handling payments you may have in place with Cheviot Savings Bank. For specific concerns or questions regarding MainSource Bank s payment options, please feel free to call our customer service at Bill Payment Customers enrolled and using Bill Pay as of May 13, 2016 will have all of their scheduled bill payments, as well as any established payees, converted to their new MainSource Online Banking. Automatic Loan Payments Customers who have established an electronic monthly loan payment, as part of their original loan from a Cheviot Savings Bank account to a Cheviot Savings Bank loan account will not need to take any action as this convenient payment option will be converted as part of your new MainSource account. Other Scheduled Payments MainSource does not currently offer the ability to transfer money to an external bank or financial institution. Any customer who has established, scheduled transfers or payments to external banks or financial institutions will need to use MainSource Bill Pay or work with the external entity to establish transfers or payments after the conversion. Does MainSource Bank offer Mobile Banking? Yes. Customers who are currently enrolled in Online Banking will automatically be enrolled in MainSource Mobile. Please visit the App Store SM or Google Play TM and search MainSource Bank to download the app on or after May 23, You will use the same username and password that you receive for Online Banking to access MainSource Mobile.
11 Is Telephone Banking offered? Yes. MainSource Bank offers 24-hour Automated Telephone Banking for your convenience. Your new toll free number for this service is Your first call into our Automated Telephone Banking system will require that a new Personal Identification Number (PIN) be established. In order to log in prior to establishing a new PIN, you will be asked to enter your Social Security Number and a PIN. Please enter the last four digits of your Social Security Number as your PIN during the initial call. You will be prompted to establish a new PIN at this time. All calls made after the initial call will simply require your Social Security Number and PIN. Please have your account number(s) available as certain transactions may require this information. Additional Questions Can I continue to use my existing Cheviot Savings Bank Credit Card? Yes. If you currently have a Cheviot Savings Bank Credit Card, you may continue to use your card just as you have in the past. However, MainSource Bank branches will no longer have the ability to accept payments for your Cheviot Savings Bank Credit Card. If you prefer to make your credit card payment in the branch, please speak to your local branch for more information about opening a MainSource Bank Credit Card. Will my safe deposit box change? In most cases, your safe deposit box will remain the same. There are a few instances where the annual fee will change. See the table below for more information about your safe deposit box or contact your local branch. Due to the Taylor Creek and Harrison branch closures, customers with a safe deposit box at either location were mailed instructions regarding retrieval of their contents. Please refer to the letter sent from Cheviot Savings Bank in March or call for more information. Description Safe Deposit Box 2 x 5 through 5 x 8 Safe Deposit Box 2 x 10 through 3 x 10 Safe Deposit Box 4 x 10 through 8 x 10 Safe Deposit Box 9 x 10 through 10 x 10 Safe Deposit Box Larger than 10 x 10 Charge Amount $25.00 Annually $40.00 Annually $50.00 Annually $ Annually $ Annually
12 Personal Accounts Your Current Account Your New MainSource Account Account Benefits Account Information Money Market Money Market Preferred (If balance is under $25,000) Advantage Money Market Earns interest while still having access to your funds. Earns higher interest rates for higher balances. A minimum of $10, must be maintained in the account each day to obtain the disclosed annual percentage yield. A $15.00 service fee will be assessed per statement cycle if the minimum daily balance falls below $2, any day of the statement cycle. A $5.00 excessive item fee will be assessed for each additional withdrawal if account exceeds the six (6) withdrawals per statement cycle. Money Market Preferred (If balance is over $25,000) High Yield Money Market Earns interest while still having access to your funds. Earns higher interest rates for higher balances. A minimum of $25, must be maintained in the account each day to obtain the disclosed annual percentage yield. Clean Slate Checking Fresh Start Checking A non-interest bearing account designed to help rebuild your financial health. A $10 monthly service fee is assessed per statement cycle with estatement. Account includes: free debit card, free Online & Mobile Banking 1, free Bill Pay, and free Allpoint ATM Network access. Personal Free Checking Free Checking A non-interest bearing account. Account includes: free debit card, free Online & Mobile Banking 1, and free Allpoint ATM Network access. No monthly service fee. Gold Checking Best Friends Checking An interest bearing account. Account includes: free debit card, free Online & Mobile Banking 1, free Bill Pay, free Mobile Deposit, free Allpoint ATM Network access and free MainSource checks. If a premium check is desired, customer will receive a $3.00 discount. A $5.00 service fee will be assessed per statement cycle if the account does not meet the minimum daily balance requirement of $ or does not participate in direct deposit during statement cycle. 1 Global carrier and data charges may apply.
13 Personal Now Checking Prestige Checking Select Checking A tiered interest bearing account. Account includes: free debit card, free Online & Mobile Banking 1, free Bill Pay, free Mobile Deposit, and free Allpoint ATM Network access. A $10.00 service fee will be assessed per statement cycle if the daily balance in the account falls below $1, any day of the statement cycle. IOLTA Checking IOLTA Checking An interest bearing account. MainSource will remit the interest earned to the Bar Foundation/ Association of the respective state. Health Savings Health Savings Account (HSA) For qualified high deductible health insurance plans. Variable interest rates. Account includes: free debit card, free Online & Mobile Banking 1, free Bill Pay, and free Mobile Deposit. Minimum of $1,000 must be maintained in the account each day to obtain disclosed annual percentage yield. A $3.00 service fee per statement cycle will be assessed if the account is not enrolled in estatements. Passbook Savings Statement Savings Relationship Savings Select Savings A premium savings account designed to help customers save for their future while earning a premium rate of interest. Account includes: free Online & Mobile Banking 1. A $5.00 service fee will be assessed per month if the balance falls below $ any day of the month. Three (3) free withdrawals permitted per month on account. A $5.00 excessive item fee will be charged for each additional withdrawal if account exceeds the allowed three (3) withdrawals per month. School Savings (Children 13 and under) Sunny s Super Savings An interest bearing account with no minimum balance designed to assist children in establishing a savings account for their future, while teaching them financial responsibility. No monthly service fee. Three (3) free withdrawals permitted per month on account. A $5.00 excessive item fee will be charged for each additional withdrawal if account exceeds the allowed three (3) withdrawals per month. Account converts to a Student Savings account at the age of 13. School Savings (Children ages 13-18) Student Savings A tiered interest bearing account with no minimum balance designed to allow a young person to save money in their own account and see how interest makes their savings grow. No monthly service fee. Three (3) free withdrawals permitted per month on account. A $5.00 excessive item fee will be charged for each additional withdrawal if account exceeds the allowed three (3) withdrawals per month. Account converts to a Select Savings account at the age of Global carrier and data charges may apply.
14 Business Accounts Your Current Account Your New MainSource Account Account Benefits Account Information Business Checking Corporate Checking Free Business Checking Business Basic Checking Better Business Checking Free Business Checking A checking account designed for businesses with light to moderate checking activity. Account includes no monthly service fees, no minimum balance requirements, free Online & Mobile Banking 1, free debit card, and free estatements. 500 free transactional items. Transactional items include all debits and credits. $0.50 per item for each item over 500. Corporate Savings Corporate Money Market Business Savings A tiered interest account that puts idle business cash to work. $100 minimum balance. No service charge for 90 days. $5 service fee if account falls below $100 in calendar month. 1 Global carrier and data charges may apply.
15 Business & Treasury Management Products and Services We offer a full suite of business products and services. Whether you are a large commercial client or a small business owner, we have what you need. Below are just some of the additional business products and services available to you. To learn more, visit your local branch, MainSourceBank.com, or contact the Business Service Center at , option 4. Commercial Online Banking The MainSource Bank Commercial Online Banking solution provides financial tools that allow you to control payables, speed collections and optimize your company s cash position like never before. Commercial Online Banking provides ACH Origination, Wire Transfer Origination, Enhanced Reporting, Positive Pay, and Mobile Banking for money movement approvals on the go. Deposit Express Depositing your checks utilizing Deposit Express, a commercial remote deposit capture solution, brings the convenience of a MainSource branch to your business. Your deposit is credited to your business account the same day providing more security and efficiency to your business. Merchant Services We understand the importance your customers place on paying with their cards. That s why we partner with TransFirst, one of the nation s leading payment processors, to bring you industry expertise and cutting edge technology. If you prefer the latest in technology, the ProcessNow solution will fit your needs. Positive Pay Positive Pay is a common and widely used check fraud mitigation service. It works by transmitting a file containing issued check information to the bank prior to distributing the physical checks. As checks are presented to MainSource, check information is compared with your company s issue file. Small Business Line of Credit This unsecured line of credit is designed for a small business owner who wants a quick and easy decision process with customized cash flow management. Loan amounts vary from $5,000 to $25,000 with no closing costs and a $50 annual fee. Sweep Accounts With a Line of Credit Sweep from MainSource, your company s cash automatically goes where it benefits you most to pay down your line of credit or replenish your checking account. Lockbox Services By streamlining lockbox processing through advanced imaging and scanning technologies, we provide you the opportunity to make more efficient use of your employees and reduce the error rate of manual input. Long story short: your money shows up in your account faster. Business Deposit Accounts We offer a variety of business checking and savings solutions including Zero Balance Accounts, Bundled Accounts, and Analysis Accounts. With a variety of choices, we will support your business as it changes and grows.
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Q. Will I still be able to access my SBT online banking? A. You will be able to access your SBT online banking until 8 a.m. CDT on July 28th. Please see the transfers and bill payment sections for important
Welcome to the Northwest family. Everything you need to know about the conversion of your Lorain National Bank accounts. Downtown Hudson, Ohio Together, we re better. We look forward to many great days
CONVERSION GUIDE The Independent Way The Independent Bank charter was founded in 93 by a group of businessmen who wanted to form a local bank to serve the needs of their community. Independent Bank pledges
Banking at the speed of your life. Online. Mobile. Superior. Safe. PARKSTERLING Answers You Can Bank On. At Park Sterling Bank, we know that there are times when our answer can help expand a child s future,
WELCOME TO YOUR NEW WESTFIELD BANK ONLINE AND MOBILE BANKING IMPORTANT INSTRUCTIONS Your online and mobile banking product guide HIGHLIGHTS Beginning October 23, Westfield Bank customers will experience
Why are Eastside Commercial Bank NA and First Sound Bank merging? On January 16, 2015, it was jointly announced that First Sound Bank and Eastside Commercial Bank NA. signed a definitive agreement to merge.
Your Member Kit WELCOME Here s everything you need to know about the transition from North Shore Manufacturers to Hanscom. Table of Contents Key Dates... 1 General Account Information... 2 Savings Accounts...
Welcome to Charter One Online The online banking services of First National Bank, GreatBank and GreatBank Chicago will be changed over to Charter One Online as of Monday, April 30, 2007. As a result of
Basic : There are no minimum balance requirements for this account. Refer to the Service Fees Disclosure for a complete listing of fees and charges. Super : You must deposit $50.00 to open this account.
WELCOME GUIDEBOOK 1 Welcome to Armstrong Bank! We are excited to be joining the River Valley and Northwest Arkansas Communities, and we hope you share in our excitement. At Armstrong Bank, we strive to
Welcome Peoples Federal Savings Bank customers Online banking user guide IMPORTANT INFORMATION about your online banking account. Important information Your online banking accounts with Peoples Federal
Getting started with your checking account Thank you for checking with UICCU Thank you for choosing University of Iowa Community Credit Union for your checking account needs. We would like to take a moment
Products and Services Enjoy Life s Journey 401.233.4700 navigantcu.org Federally insured by the National Credit Union Administration. Products and Services Navigant Credit Union provides you with the products
Business Account Transition Charts 37 Just Right Business Checking or Just Right Business Checking+ Small Business Checking $9 monthly maintenance fee 6 Relationship Rewards 1 If your daily balance does
/ 1 Online Banking User Guide SouthStateBank.com / (800) 277-2175 Welcome Thank you for using South State s Online Banking. Whether you are a first time user or an existing user, this guide will walk you
We re here for you We hope you have found this guide helpful. In the future, anytime you have a question about your account, visit a Webster branch or call us. You can rely on Webster for whatever assistance
see how Easy Coming July 14 th Here s What You Need to Be in the Know Dear Valued Ion Bank Customers, At Ion Bank, we strive to make banking easier for you and better meet your evolving financial needs.
Prairie State Bank & Trust ELECTRONIC FUND TRANSFERS YOUR RIGHTS AND RESPONSIBILITIES The Electronic Fund Transfers Prairie State Bank & Trust (referred to as Bank, we, our, or us ) is capable of handling
Welcome to Highlands State Bank Internet Banking Center You must have a deposit account, loan account or a Highlands State Bank ATM/Debit Card to enroll in Internet Banking. We are sure you will find Internet
Personal Online Banking & Bill Pay Guide to Getting Started What s Inside Contents Security at Vectra Bank... 4 Getting Started Online... 5 Welcome to Vectra Bank Online Banking. Whether you re at home,
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