Get connected with everything Checking has to offer. And get back to living.

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1 Get connected with everything Checking has to offer. And get back to living. INSIDE Member FDIC We make it easy. Get connected in 6 simple steps.

2 Welcome

3 Thank you for choosing Northwest. Let us walk you through the switch process, step by step. Our welcome kit is designed to make switching to our bank or adding a product or service seamless and hassle free. Just follow these six easy steps and you ll be on your way to better banking. Step 1. OPEN YOUR CHECKING ACCOUNT AT NORTHWEST Step 2. MAKE A LIST OF YOUR DEPOSITS AND PAYMENTS OR WITHDRAWALS Step 3. SIGN UP FOR FREE ONLINE AND MOBILE BANKING ACCESS Step 4. Sign up FOR DIRECT DEPOSIT Step 5. CHANGE THE WAY YOU PAY Step 6. STOP USING YOUR OLD ACCOUNT AND CLOSE YOUR OLD ACCOUNT Questions? If you need help along the way, please visit your local office or call us Monday through Friday, 7 AM to 8 PM and Saturday from 8 AM to 1 PM at

4 Step 1. Open your checking account at Northwest Visit your local Northwest office To locate the office closest to you, use the office locator linked from our homepage at OR Open your account online Visit and look for the link to MyNorthwest Checking. With, you can always count on convenient access 166 offices in Pennsylvania, Maryland, New York and Ohio Bank free at more than 55,000 ATMs in the Freedom Alliance and Allpoint networks find them using our office locator at AuToMATIC Deposit ATMs in certain locations find them using our office locator at Free Northwest Visa Check Card with GO! Rewards use your check card for purchases and redeem GO! Rewards points for brand name merchandise, gift cards, travel, hotels and more. Free Online Banking and Online Bill Pay Option to enroll in estatementsplus, paperless statements delivered electronically Free Mobile Banking access * Bankline, 24-hour automated telephone access Northwest Direct toll-free customer service Unlimited check writing Easy to understand monthly statements Online access to customer service through Live Chat * Data charges may apply through your mobile service carrier. Questions? If you need help along the way, please visit your local office or call us

5 Look for this form in the back pocket Step 2. Make a list of your deposits and payments or withdrawals A Deposit and Payment Worksheet Use Form A to gather all your deposits and payments or withdrawals in one place for easy reference. Deposits: List all of your deposits from places like: Employers Pensions or retirement plans Social Security Investment income Payments or Withdrawals: List the bills you pay regularly. Examples: Mortgage or rent Auto loans Insurance Credit cards Payment Method Under payment method, indicate how each payment is made: Deposits: How you receive deposits: Check Direct Deposit Payments: Choose how you want to manage payments using Northwest s convenient options: Online Bill Pay: Manage your expenses using Northwest Online Banking. Automatic Payments: Provide companies with your Northwest account information so they can draw from your account automatically. Pay by Check: Your Northwest checking account allows unlimited check writing. Check number Utilities Gym membership Retirement Daycare How to find your routing number and account number Bank name Check number Your account number 9 Digit routing number Monday through Friday, 7 AM to 8 PM and Saturdays from 8 AM to 1 PM at

6 Step 3. Sign up for free Online and Mobile Banking access * Visit to sign up for free Online Banking and Online Bill Pay. Click on the Enroll button to enroll in Online Banking. Select the Mobile tab in Online Banking to get started with Mobile Banking. It s that easy. Free Online Banking Finding it difficult to get to the bank? When you can t visit us in person, rest easy knowing that secure, convenient access to all of your Northwest accounts is as close as your nearest web browser. View account balances, statements and check images Make loan payments, transfer funds and initiate stop payments Reorder checks Export transaction history to Quicken, Microsoft Money or Excel Free Online Bill Pay Online Banking really makes life easy when you sign up to pay all of your bills online. It s fast, easy and secure enroll the first time you visit Online Banking Save money on stamps and checks Save time with recurring payments and convenient access to all of your payees * Data charges may apply through your mobile service carrier. Free estatementsplus Go paperless! Now you can receive electronic statements plus other important account documents securely and effortlessly within Online Banking. With estatementsplus you can: Help protect the environment Streamline your finances to better organize your life Safeguard your records Free Mobile Banking access * Always on the move? We have banking that fits the way you live, right from your mobile device. After you enable Mobile Banking in Online Banking, download our mobile app from your iphone, ipad, Android, Android tablet or Blackberry. Access account information 24/7 Transfer funds and pay bills Download mobile apps, use mobile website or bank using SMS text based command No guessing always real-time, up-to-the-second account information Sign up for Online Banking at Enroll in Online Bill Pay, estatementsplus and Mobile Banking when you log in to Online Banking. Questions? If you need help along the way, please visit your local office or call us

7 Look for these forms in the back pocket Step 4. Sign up for Direct Deposit B C Fill out our quick and easy Direct Deposit Enrollment form and give it to your employer to transfer your payroll directly into your Northwest checking account. Your employer may have their own direct deposit enrollment form. Be sure to check with the representative in your company who handles payroll. Complete our Government Benefits Enrollment form and return it to your local Northwest office to transfer your government benefits directly into your checking account. Direct Deposit Quick Start forms Direct Deposit Enrollment Use Form B to authorize your employer to deposit your funds to your new Northwest account. Give the completed form to the person in your company who handles payroll. If you have multiple employers, please make copies as needed. Government Benefits Enrollment Form C authorizes the government to deposit your funds to your new Northwest account. Return this form to your local Northwest office. You can also enroll by calling the U.S. Treasury Payments Center at or enroll online at Monday through Friday, 7 AM to 8 PM and Saturdays from 8 AM to 1 PM at

8 Look for this form in the back pocket Step 5. Change the way you pay D With Northwest, you can manage payments and withdrawals from your account in several ways. Sign up for free Online Bill Pay in Online Banking. You can: Pay bills Make private, secure payments Set up recurring payments Receive reminders about bills Track and view payment history Automatic Payment Change Request Make copies and submit Form D to any company that withdraws funds from your account automatically. Provide your account information to companies that automatically withdraw payments from your account, using either your account and routing number or your check card number. Unlimited check writing Questions? If you need help along the way, please visit your local office or call us

9 Look for this form in the back pocket Step 6. Stop using your old account and close your old account E Stop using your old account Make sure all of your automatic deposits are going into your new Northwest account. Make sure that all checks, withdrawals and recurring check card payments have been taken from your old account. Authorization to close account After all items have cleared from your old account, please fill out Form E and send it to your old financial institution. Monday through Friday, 7 AM to 8 PM and Saturdays from 8 AM to 1 PM at

10 Switch Kit Check List Use this check list to ensure that necessary or applicable steps have been completed. I opened my new Northwest account I went to and signed up for free Online Banking to: View account balances Transfer funds Make loan payments View and print statements View and print check images Initiate stop payments Reorder checks from Deluxe Export history to financial software such as Quicken or Quickbooks Pay bills I signed up for estatementsplus in Online Banking to receive electronic statements and other important account documents securely and effortlessly I enabled Mobile Banking through Online Banking and downloaded the Northwest Mobile app to my smartphone to: Check balances View recent transactions Transfer between accounts Pay bills Find Northwest offices and ATMs I signed up for Direct Deposit Payroll (employer(s)) Government benefits I signed up for online bill pay or notified the following companies that automatic payments should be taken from my new Northwest account: Government benefits Mortgage or rent Auto loans Insurance Credit cards Utilities Gym membership Retirement Daycare Other I made sure that money is no longer going into or being taken from my old account I closed my old account Questions? If you need help along the way, please visit your local office or call us Monday through Friday, 7 AM to 8 PM and Saturday from 8 AM to 1 PM at

11 Contact one of our professionals today to start a conversation about any of our products and services. * Personal Banking Checking MyNorthwest Checking MyNorthwest Interest Checking Savings Statement or Passbook Savings Insured Money Fund Certificates of Deposit (CDs) Individual Retirement Accounts (IRAs) Health Savings Account Loans ** Personal Loans Home Mortgage Loans Home Equity Loans Home Equity Lines of Credit Visa Credit Cards Business Banking Checking Free Business Checking Business Checking Business Analysis Checking Business Insured Money Fund Investment Sweep Accounts * Cash Management Merchant Services Express Deposit (Remote Capture) ** Business Debit Cards ACH/Direct Deposit Services ** Commercial Loans ** Equipment Loans Commercial Real Estate Loans Business Construction Loans Credit Cards Investments: Not FDIC Insured. Not Bank Guaranteed. May Lose Value. Insurance: Not FDIC Insured. Not Bank Guaranteed. May Lose Value. Not a Bank Deposit. Not Insured by Any Government Agency. ** Subject to credit approval Investment Management * Personal Services * Traditional/Roth IRAs IRA Rollovers Investment Advisory Financial Planning Retirement Plan Services * Qualified Retirement Plans Public Pension Plans Trust Services * Estate Settlement/Probate Services Estate Planning Living and Testamentary Trusts Custody Services Oil, Gas and Mineral Management Services Pre-lease planning Lease review Lease income planning and management Royalty Manager Services Insurance * Health and Welfare Programs * Group Health, Vision and Dental Plans Prescription Drug Programs Life, Disability and Long Term Care Wellness Programs Property and Casualty * Northwest Direct: Monday - Friday, 7 AM - 8 PM Saturday 8 AM - 1 PM Member FDIC

12 DEPOSITS & PAYMENTS CHECKLIST Use this form to make a list of all of your deposits and payments or withdrawals to be sure you redirect all transactions to and from your new Northwest account. A DEPOSITS Payment Company Account Number Amount Payment Method Frequency Payroll $ Pension(s) Retirement $ Social Security $ Investment Income $ Other $ Other $ PAYMENTS Payment Company Account Number Amount Payment Method Frequency Mortgage/Rent $ Auto Loan $ Auto Loan $ Insurance $ Credit Card $ Credit Card $ Credit Card $ Gas/Oil $ Electric $ Cable/TV $ Telephone $ Cell Phone $ Water $ Trash Removal $ Internet Provider $ Gym $ Investments $ IRA/Retirement $ Charities $ Daycare $ Tuition/School Expense $ Other $ Other $ Northwest Direct: Member FDIC

13 DIRECT DEPOSIT ENROLLMENT This form authorizes your employer (or any company that regularly sends deposits to you) to deposit funds to your new Northwest account. Make copies of this form to provide to all companies that make a direct deposit. For government benefits, please use the Government Benefits Enrollment form on the next page. If your employer is unable to accept this form, please request a copy of their authorized form. B To: Company Name Address City State Zip Code From: Name Social Security Number Address City State Zip Code Northwest Savings Bank - Primary Account Account Number: Account Type: Checking Savings Routing Number: Amount: Total Funds Balance of Funds If the Company allows direct deposit to more than one account, I authorize to have additional funds deposited to the following account. (Make copies of this form if more than two accounts are needed.) Northwest Savings Bank - Optional Secondary Account Account Number: Account Type: Checking Savings Routing Number: Amount: Total Funds Balance of Funds Signature Date Northwest Direct: Member FDIC

14 GOVERNMENT BENEFITS ENROLLMENT This form authorizes the government to deposit your funds to your new Northwest Savings Bank account. Return this form to your local Northwest Savings Bank office. Note: All information listed on this form must match the records of the government. If the government benefits office is unable to accept this form, please request a copy of their authorized form. C From: Name of person entitled to payment (Exactly as on check) Address (exactly as on check) City State Zip Code Phone Number Northwest Savings Bank Information: Type of Benefits (Check One): Account Number: Railroad Retirement Board (RRB) Account Type: Checking Savings Veterans Administration (VA) Routing Number: Civil Service (CSA, CSF) Please attach a copy of your Social Security card, check or annual statement. If you are a representative payee, please visit your local Northwest office. Social Security (SSA) Supplemental Security Income (SSI) For Bank Use Only: Today s Date Branch Number Name of Northwest Employee Contact Northwest Direct: Member FDIC

15 AUTOMATIC PAYMENT CHANGE REQUEST This form authorizes any company to redirect your automatic payment to your new Northwest Savings Bank account. Complete a new form for each company you wish to change. Please note some companies require up to three weeks notice before the change is effective. D To: Company Name Address City State Zip Code From: Name Social Security Number Address City State Zip Code Account Number Northwest Savings Bank Information I have opened a new checking account at Northwest Savings Bank. Please redirect my automatic payment to my new Northwest account. If you are unable to accept this form, please mail your authorized form to me at the above address. Account Number: Routing Number: Attach a Northwest Savings Bank voided check here. Signature Date Northwest Direct: Member FDIC

16 REQUEST TO CLOSE ACCOUNT This form authorizes your Financial Institution to close the account(s) listed below. If your old bank or credit union is unable to accept this form, please request a copy of their authorized form. E To: Bank or Credit Union Name Address City State Zip Code From: Name Social Security Number Address City State Zip Code Phone Number Please close the account(s) listed and mail a check for the balance, including any accrued interest, to the address you have on record. Account Number: Checking Savings Account Number: Checking Savings Account Number: Checking Savings Signature Date Signature Date Northwest Direct: Member FDIC

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