Welcome to Bank of the Cascades! New Customers from Bank of America Account & Services Guide

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1 Welcome to Bank of the Cascades! New Customers from Bank of America Account & Services Guide

2 Welcome to Bank of the Cascades Things to Know About Us We re excited to welcome you to Bank of the Cascades! Together, we look forward to working with you to create a responsive banking relationship specific to your needs. Whether business or personal banking, Bank of the Cascades has the strength and resources to deliver quality financial services to our customers. We are proudly the largest community bank in Oregon, with a proven history of supporting the needs of our shared communities in the Pacific Northwest. The following information will help you navigate the conversion of your accounts. We have planned with care to ensure that this transition is seamless on your part. Our team has worked collaboratively with Bank of America to make certain your accounts, balances and services are automatically transferred to Bank of the Cascades. We recommend you take note in this guide of the account information as well as key dates and tips for a successful conversion. We appreciate your choice of banking local with Bank of the Cascades and look forward to being of service. Sincerely, Terry E. Zink President and Chief Executive Officer Bank of the Cascades will facilitate the transfer of your accounts at time of conversion. Please see page five for a list of things to do for a smooth transition. Our goal is to transition you to the account that best suits your banking needs. If you have questions about your new account, please feel free to contact us. TABLE OF CONTENTS Things to Know About Us Important Dates & Actions Customer Checklist Important Information: Things to Know How to use Online Banking Personal Checking Accounts Personal Savings & Money Market Accounts Time Deposit Accounts & IRAs Additional Personal Banking Services Business Checking Accounts Business Money Market Accounts Additional Business Services Bank of the Cascades Branches We believe the best banking relationships are a combination of your expertise and ours. Introducing Bank of the Cascades Headquartered in Bend, Oregon, Bank of the Cascades is the principal subsidiary of Cascade Bancorp (NASDAQ: CACB). Founded in 1977, Bank of the Cascades offers full-service community banking to individuals and businesses through 37 branches in Oregon and Idaho. Once the transition is complete we will deliver our services from over 50 branches! The Advantage of Banking Local We are proud to offer the opportunity to keep your deposits right here in our shared communities. We put those deposits to work funding loans to local businesses and consumers. Delivering credit to individuals and businesses in our communities helps strengthen our economies, and that s good for all of us. The Choice is Yours: Come In, Drive Thru, Call or Login! We offer customers the expertise and availability of our knowledgeable bankers, as well as the convenience of anytime, anywhere digital access including Online Banking & Bill Pay, Mobile Banking, Mobile Deposit, Mobile Bill Pay, Account Alerts, and Debit Card Text Alert Fraud Prevention. For ATM access and use, we are members of the MoneyPass ATM network and as such, we offer our customers service charge free access to over 24,000 ATM locations across the county. Local Lending Expertise We are serious about making a positive difference in our communities. Whether it is a business loan, personal loan, credit card, home equity line or a home loan, we are prepared to deliver and make a difference for our customers. Because Local Matters Bank of the Cascades is one of the top SBA lenders in the Northwest. Through its SBA Government Guaranteed Loan Program, Bank of the Cascades has provided more than $100 million in low-cost financing to small businesses since Make Yourself at Home We are leaders in providing home loans to our customers. We offer a wide variety of loan programs, and make the process easy so we can work together to get you in the right home with the right loan! Important to community. Important to us. We have a long and proud history of serving, our communities through investment of our resources and employee volunteerism. We are honored to partner with local nonprofit organizations that work to improve the quality of life throughout the communities we serve. 2 3

3 Important Information: Conversion Times, Tips & Actions What s happening during the conversion to Bank of the Cascades? IMPORTANT DATES AND ACTIONS *All dates and times below are noted in Pacific Standard Time (PST). IMPORTANT INFORMATION: CONVERSION TIMES, TIPS & ACTIONS CUSTOMER CHECKLIST Things to Do for a Smooth Transition PERSONAL & BUSINESS BANKING CUSTOMERS Before February 19, 2016 Tuesday, March 1 2 PM Bank of America Online Bill Pay no longer available All payments scheduled prior to this time will be made Wednesday, March 2 Bank of America Bill Pay unavailable Thursday, March 3 Bank of America Bill Pay unavailable Friday, March 4 Bank of America Bill pay unavailable 8 AM Bank of America Night Deposit Closes 12 PM (NOON) Bank of America branches and ATMs close 7 PM Your Bank of the Cascades Debit Card goes LIVE 7:30 PM Bank of America Debit Cards deactivate 9 PM Bank of America Online Banking no longer available for accounts transitioning to Bank of the Cascades Saturday, March 5 and Sunday, March 6 Bank of the Cascades Debit Cards ready to use Monday, March 7 Welcome to Bank of the Cascades! Branches are now open 8 AM New Bank of the Cascade accounts are active Night Deposit Open ATMs Open Online Banking is active Log in per instruction on page 8 Online Bill Pay active O Verify transfer of payees and recurring payments O Activate Your Debit Card if not already in use O New checks can be used O Download Mobile Banking App 9 AM Oregon Branches Open 10 AM Washington Branches Open O Make sure Bank of America has your current information including phone number,address and . This will automatically be transferred to Bank of the Cascades and will allow for a smooth transition of services. Before March 1, 2016 Please see Important Dates and Actions noted on page 4 for specific timing of events. O Print a list of your Bill Pay Payees O Print a list of your Recurring Bill Payments O Save/Download or print your past Electronic Statements O Be sure you know your login ID for Online Banking On or After March 4, 2016 O Activate your new debit card On or After 8:00 AM March 7, 2016 O Browser: You must have a current, updated and supported browser for Online Banking service to operate in a secure manner. We recommend you visit the Test My Browser link, on our website at botc.com. O Checks: Use your new Bank of the Cascades checks and discontinue use of your Bank of America checks. O Debit Card: Use your Cascade Debit Mastercard. Your Bank of America Debit/ATM card will be deactivated at 7:30 PM. If you have not received your new debit card by March 7, 2016, please contact our Customer Service department at O Debit Card Security: Once your debit card is activated, sign up for debit card security in Online Banking or Mobile Banking. Select Debit On/Off, and also SMS Guardian for text alerts when your card is used. O ATM: Use any Bank of the Cascades ATM or MoneyPass Network ATM free of charge. You can download the MoneyPass App to find locations near you at no charge. O Online Banking: Log in as a first time user with your Bank of America login ID or sign up for Online Banking. O Online Bill Pay: Confirm that your payees are in place and that your recurring payments are accurate. O Mobile Banking: Download Bank of the Cascades Mobile Banking App at no charge. Log into Online Banking for the first time and establish a new Password, then you can use Mobile Banking. Note: If you own an iphone 5S or later you can establish your fingerprint for login ID to Mobile Banking. O Mobile Deposit: Deposit checks with Mobile Banking. Simply sign up for on the left side of Mobile Banking or Online Banking. O Overdraft Services: If you would like to establish Overdraft Services from a Credit Card, Home Equity Line or Line of Credit, please contact one of our branch bankers so we can explain the options available to you. O Credit Cards, Home Loans, and Business Loans, Lines of Credit: If you have a need for personal or business credit services, please contact any branch for solutions available to you. 4 5

4 Important Information: Things to Know IMPORTANT INFORMATION: THINGS TO KNOW 6 ALL ACCOUNTS The following information applies to both business and personal accounts. Loans Note: If you have business or personal loans, credit card(s), merchant or investment services with Bank of America, these accounts and/or services will remain with Bank of America. They will not transfer over to Bank of the Cascades. Account Numbers Your current account number will not change. It will now be your account number at Bank of the Cascades. Routing Number The routing number on your checks will change to If you utilize automatic payments (other than through Online Bill Pay), wires and direct deposits, you will want to notify these merchants with your new routing number. Please do not set up your new routing information with merchants until after March 4th to avoid returns. Additionally, you can always find the routing number on the bottom of your new checks. Alternative Statements Accounts with a Zero Balance at Conversion Alternative statements such as Foreign Language or Braille will no longer be provided at conversion. CHECKING ACCOUNTS The following information applies to both business and personal accounts. Service Charge Waived for 1st Month: As part of our welcome to Bank of the Cascades, we will automatically waive your checking account Monthly Service Charge for the 1st. Checks For your account, an introductory order of checks will be sent to you, at no charge, the week of February 15. Note: Checks drawn on Bank of America that have NOT cleared by May 6, 2016, will NOT be honored Debit Card Historical bank account activity including check/deposit images will be maintained by Bank of America. Please contact Bank of America Customer Service for assistance with these items. If you have an account with a zero balance for more than 24 hours after conversion, your account will automatically close. If you currently have a Bank of America debit card with your account, you will receive a new Bank of the Cascades Debit MasterCard. It also serves as your ATM card. Bank of the Cascades does not offer an ATM only card or a Deposit only card. You may use your Debit Card for signature, debit PIN based, and ATM transactions. Your debit card will be mailed the week of February 15, 2016, followed by a mailing with your secure PIN. Your debit card may be activated and used beginning March 4, 2016 at 7:00 PM PST. Activation instructions will be noted on your new card. To activate your Bank of the Cascades Cascade debit card complete a debit or ATM transaction using your new PIN any time after 7 PM PST on March 4, 2016 OR after 8 AM PST on March 7, 2016 you can also activate your card by calling For your convenience, you may change your PIN provided after 8 AM PST on March 7, 2016, by calling You must know your original newly mailed PIN to use this automated system. Your current Bank of America Debit Card will become inactive and should be destroyed after 7:30 PM PST on March 4, If you have not received your new Bank of the Cascades Debit Card by March 7, 2016, or have additional questions, please contact Customer Service at or visit any branch. Be sure to review the important Electronic Funds Transfer (EFT) disclosures on page 36 regarding changes to daily purchase limits, ATM withdrawal limits, and changes to Bank contact information for Error Resolution, Event of Unauthorized Transfer/Lost/Stolen Cascade Card. MONEY MARKET ACCOUNTS Your Money Market Account may be accessed through online banking to transfer funds into or out of other accounts. If you would like new checks to use with your Money Market Account, please contact any branch or our Customer Service team at OVERDRAFT SERVICES Personal & Business Banking Please see the overview of overdraft services for personal banking on page 10 and business banking on page 18. ONLINE BANKING If you currently use online banking with Bank of America, all transferring deposit accounts will automatically appear on your new Bank of the Cascades Online Banking service. There is no charge to use Bank of the Cascades Online Banking. Your Bank of America login ID will remain the same. If your login ID is a duplicate with an existing Bank of the Cascades customer, you will be contacted to create a new login ID. You will be asked to register, and set a new password. Note: If you have a credit card, loan, payroll services or investment services remaining with Bank of America, these services will not appear within Bank of the Cascades Online Banking. Important Information about Access to Online Banking during the Conversion Your Bank of America Online Banking access will continue until 9:00 PM PST on Friday, March 4, At that time, your transferring deposit accounts will no longer be available within Bank of America s Online Banking system. Your Bank of the Cascades Online Banking will become available at 8 AM PST on Monday, March 7, There will be no access to online banking between 9:00 PM PST March 4, 2016 to 8 AM PST March 7, Quicken and Quickbooks Direct Connect is not available within Bank of the Cascades Online Banking System. Quicken and Quickbooks Web Connect is still available and will need to be configured to connect to Bank of the Cascades after you successfully register and login to Bank of the Cascades Online Banking system. Online Banking Loan Payments from your Deposit Account Note: if you use a secure token for log-in, our Professional Banking team will reach out to you with transition steps. If you have a transfer setup in online banking to pay a loan from your deposit account, you will need to reset that transfer after your accounts are converted to Bank of the Cascades on March 7, This is due to your loan remaining with Bank of America. Therefore you will need to use our Online Bill Pay service to set up your future loan payment. 7

5 IMPORTANT INFORMATION: THINGS TO KNOW IMPORTANT INFORMATION: THINGS TO KNOW HOW TO USE ONLINE BANKING 1st Time Login Steps MOBILE BANKING Access when and where you need it Download the Bank of the Cascades mobile app 1. On the Login page on botc.com, click or tap I am a new user. 2. On the Login page, enter your current Bank of America Login ID and click or tap Submit. 3. The Enter Secure Access Code page appears. Do the following: 4. Click or tap one of the contact methods to send a Secure Access Code. 5. When the code arrives, enter the code and click or tap Submit. 6. If prompted to register the device, you can click or tap Register Device. After the First Time 1. On the Login page, enter your Login ID in the Login ID field. 2. (Optional) Select the Remember Me checkbox to save your Login ID for the next time that you login. Note: if you are using a device or browser that has not been previously used and registered, you will be prompted to receive and enter a Secure Access Code. This is for your security to ensure there is not unauthorized access to your accounts. Logging off Logging off online banking or the mobile banking app is an important part of keeping your financial information secure. To maximize your online banking security, we recommend you click or tap Log Off In the Menu on the left side of the screen. You should know that the system will automatically time out and log you off if you are not actively using the system. This prevents you from inadvertently leaving it open/on and accessible to others. ONLINE BILL PAY Payees Please verify your current list of payees on your Online Bill Pay as they are scheduled to automatically transfer to your new Bank of the Cascades Online Bill Pay service. Payments Your established recurring payments will automatically transfer to your new Bank of the Cascades Online Bill Pay. One-time or future dated payments scheduled on or before March 7, 2016 will be made by Bank of America. Online Bill Pay There is no charge to use Bank of Cascades Online Bill Pay. Note: We offer business customers Multi-User Bill Pay for a monthly fee. 7. In the Password field, enter the password that you want to use, reenter it in the Confirm Password field, and click or tap Submit. 8. Update your online profile and click or tap Submit Profile. Bill Pay History Six (6) months of bill pay history will be available to you (via link to a pdf) within our Bill Pay platform. Deposit Account Loan Payments Note: Bank of the Cascade password requirements: Must be at least 8 characters and no more than 20 characters. Must contain at least 1 number, 1 lower case character and 1 upper case character. 9. Read the agreement on the Disclaimers screen and click or tap I Accept. When you accept the agreement, the Home Page appears and you are ready to start using online banking. 3. Enter your password in the Password field and click or tap Sign In. When the connection is complete, the Home page appears. If you have an automatic transfer setup in online banking to pay a loan from your deposit account, you will need to setup the transfer after your accounts are converted to Bank of the Cascades system on March 7, Recommendation: Back up Payees & Payments As a backup and best practice, we recommend you make a print copy of your Bill Pay Payees and scheduled payments from your Bank of America Online Banking system before March 1, Mobile banking provides both mobile phone and tablet access to your accounts. We serve both ios and Android systems. There is no charge for Mobile Banking at Bank of the Cascades. Make the most of it Bank of the Cascades mobile banking delivers banking convenience on the go: check your balance, transfer funds, verify a payment, pay a bill, make a deposit and more. It s easy! Simply go to the App Store if you have an iphone or ipad, or the Play store if you have an Android device. Search for Bank of the Cascades and choose to install the App. There is no charge to install or use the App. Login instructions Your Online Banking login ID and Password will get you into Mobile Banking too. First time users will be provided a secure access code by phone call or text to ensure your security*. *If you have an iphone 5s or later you may also select to securely login with your fingerprint. The steps to establish your fingerprint are provided in Mobile Banking under Settings/Security Preferences. Note: Your smart phone must be set up to accept finger prints within your main settings, Touch ID, and pass code. estatements If you are currently enrolled to receive your monthly periodic statement through an electronically delivered estatement, there will be no change in your delivery service*. *When you receive notification of your statement by , you will be asked to accept the Terms & Conditions for electronic delivery upon your next login to Online Banking. Note: IRA and Time Deposit customers will no longer automatically receive. Past These will no longer be available. We recommend you print or download your past statements and/or history. You will not have access to this information after conversion. Alternative Statements Alternative statements such as Foreign Language and Braille will no longer be provided at conversion. TELEBANKING/VOICE BANKING If you prefer to use telebanking or voice banking, contact us via the Voice Banking number at , available 24 hours per day. This is available to you beginning at 8:00 AM PST, March 7, Visit our Online Bill Pay video on botc.com to become familiar with our service. 9

6 Personal Banking for Your Life PERSONAL CHECKING Working together, we can build a banking strategy that s convenient, smart and just right for you. PERSONAL CHECKING ACCOUNTS FDIC insurance limit is $250,000 per depositor, per insured bank. The chart below outlines your current account, and the account to which you will convert. Your Current Bank of America Account ebanking Checking Bank of America Core Checking Regular Checking Regular B of A Core Checking Advantage Relationship SafeBalance Banking Senior Economy Checking Regular Checking Advantage Relationship Advantage with Tiered Interest Checking* Bank of America Interest Checking* Wealth Management Interest Checking* Cascade Debit MasterCard Debit Card Fraud Alerts 1 * Debit On/Off Branch and Teller Banking Access Online Banking Online Bill Pay Mobile Banking Mobile Bill Pay Mobile Deposit Person-to-Person Payments (P2P) *See disclaimer on page 11 Your New Bank of the Cascades Account *NOTE: If your current Bank of America account is marked Simply Checking with an * here, you will be provided with a separate letter detailing to which new Bank of the Cascades account you will transition. Premier Personal Package Simply Checking or Premier Personal Package Simply Checking or Premier Personal Package Simply Checking or Premier Personal Package Note: If you participate in Bank of America Preferred Rewards Program, this service will discontinue on March, 4, 2016 You can rely on Bank of the Cascades to provide the checking account to best accommodate your personal banking needs. Enjoy these benefits with any Bank of the Cascades checking account: Gift Checks Bank-to-Bank Transfers (B2B) Deposit by Mail Deposit at Bank of the Cascades ATM or deposit enabled MoneyPass 2 * Deposit at any Bank of the Cascades Branch Overdraft Services available upon request Access to Online account opening FEATURES AND BENEFITS OF YOUR NEW BANK OF THE CASCADES ACCOUNT Simply Checking Preferred Personal Package Enjoy savings when you choose the Realize full service savings with our way you bank most popular relationship package Charge 3 Monthly Service $10 $15 $22 $100 $100 $5,000 Minimum Opening Deposit Avoid a Monthly $1,500 minimum average daily Service charge by balance for the maintaining 1 of OR 1 or more automated credits the following: including direct deposit to your account for the OR Students under age of 23 are eligible for waiver of monthly fee while enrolled in a high school, college, university or vocational program Printed Statements ATM Fee Statements are delivered electronically with this account. A charge of $3 will be applied to accounts not enrolled to receive N/A Premier Personal Package Premier relationship benefits with preferred relationship pricing $2,500 minimum average daily $5,000 minimum average daily balance for balance for the the OR $5,000 combined balances OR $10,000 combined balances in Personal in Personal Deposit Accounts 4 Deposit Accounts 4 (checking, money (checking, money market, savings, market, savings, Time Deposits, IRAs) for the Time Deposits, IRAs) for the OR $15,000 outstanding balance on a OR $10,000 outstanding balance on a Personal Loan at Personal Loan at OR Monthly service charge will be credited 5 back to your account if you have a Bank of the Cascades serviced mortgage of any amount Available at no charge Paper statements with check images are provided with this account $3 for each cash withdrawal at non-bank of the Cascades or non MoneyPass ATM Statements are delivered electronically with this account. A charge of $3 will be applied to accounts not enrolled to receive ATM Fee Credit N/A N/A A credit 5 of up to $10 will be provided per for non-bank of the Cascades ATM transaction fees charged by the ATM owner Checks No charge for check-writing Checks available at standard cost plus any applicable sales tax (continental US only) No charge for check-writing Enjoy your first order of Cascade Scenic Checks at no charge. Subsequent orders are standard cost plus any applicable sales tax (continental US only) N/A No charge for check-writing Enjoy your Cascade Scenic Checks at no charge Interest N/A N/A Tiered interest paid on daily collected balances Cashier s Checks, Available 50% discount No charge Money Orders and Stop Payments Wires Available Available A credit 5 of up to $30 will be provided per for any Domestic Wire fees Additional Available Available One (1) additional Simply Checking and one Checking & (1) additional Personal Savings account at no Savings Account monthly charge Cascade Various options available Various options available Various options available MasterCard Credit Cards 7 : Balance Transfer Promotion 5,000 credit card rewards bonus points for new personal rewards 10,000 credit card rewards bonus points for new personal rewards credit card when credit card when opening a Preferred opening a Premier Personal Package Personal Package Balance Transfer Promotion Balance Transfer Promotion Personal Loans and 0.25% rate discount with auto Lines pay from a Bank of the Cascades checking account 0.25% rate discount with auto pay from a Bank of the Cascades checking account Mortgage Loans Discounts Available Discounts Available Discounts Available 0.25% rate discount with auto pay from a Bank of the Cascades checking account 1st year annual fee waiver 10 1 Text message and data rates may apply. 2 As a member of the vast MoneyPass ATM network, you have access to over 24,000 surcharge-free ATMs displaying the MoneyPass logo across the country 3 Your Monthly Service Charge will be automatically waived for the 1st. 4 Combined balances for Personal Checking Accounts include: personal checking, personal money market, personal savings, personal health savings, personal time deposits, and IRAs. 5 Standard charges apply at the time of transaction. If account requirements are met, a credit will be applied to the account on the following. 6 A Monthly Service Charge may post to the additional account. If account requirements are met, then a credit will be applied to the secondary account during the following. Note: If you maintain multiple Simply Checking and/or Personal Savings accounts, we will use the earliest account opened for this credit. 7 One-time bonus points will be awarded when you are approved for a new Cascade Rewards MasterCard. One-time bonus points are limited to one (1) checking account and one (1) credit card per customer. Please allow up to 6-8 weeks for your bonus points to be credited to your new Cascade Rewards MasterCard account. One-time bonus points do not apply toward existing Bank of the Cascades credit card accounts or transfers. Note: credit cards are subject to credit approval. NOTE: Please refer to account disclosure and schedule of fees for full checking and savings information. Available on page

7 Personal Savings and Money Market Accounts Time Deposit Accounts and IRAs PERSONAL SAVINGS ACCOUNTS The chart below outlines your current account, and the account to which you will convert: Your Current Bank of America Account Minor Savings Regular Savings Custom Savings FEATURES The following chart outlines the Personal Savings account features available with Bank of the Cascades: PERSONAL MONEY MARKET ACCOUNTS Your New Bank of the Cascades Account Personal Savings* The chart below outlines your current account, and the account to which you will convert: Your Current Bank of America Account GWIM Money Market Savings Money Market Savings Platinum Money Market Savings Rewards Money Market Savings $4 monthly service charge Monthly service charge waived when you maintain a minimum daily balance of $100 for the Minor Savings waived until age of 18 Withdrawals limited to six (6) each calendar month* $1 service charge for each withdrawal in excess of three (3) per calendar month Your New Bank of the Cascades Account Personal Money Market* TIME DEPOSIT ACCOUNTS Meet your long-range goals with one of our time deposit account options. The chart below outlines your current account and the account to which you will convert: Your Current Bank of America Account Your New Bank of the Cascades Account 18 Month CD Opt-Up Upgrade Time Deposit Featured CD NOTE: Your current Time Long Term CD Time Deposit Deposit will convert with the Risk Free same term, same rate and same Short Term early withdrawal penalty until next maturity. IRAs (Individual Retirement Account) Bank of the Cascades offers a variety of Individual Retirement Accounts (IRAs) to help you save for your retirement. The chart below outlines your current account, and the account to which you will convert: Your Current Bank of America Account Your New Bank of the Cascades Account Money Market IRA IRA Select 18 Month IRA Opt-Up Upgrade IRA Time Deposit IMPORTANT: Your current IRA Fixed Term IRA Risk Free IRA Variable Rate IRA IRA Time Deposit Time Deposit will convert with the same term, same rate and same early withdrawal penalty until next maturity. Featured CD/IRA FEATURES The following chart outlines the Personal Money Market account features available with Bank of the Cascades: Earn higher interest rates with higher balance tiers $10 monthly service charge Monthly service charge waived when you maintain a minimum daily balance of $1,000 Interest is compounded and paid monthly on the date of your statement NOTE: The minimum term offered by Bank of the Cascades for IRA Time Deposits is 180 days. If your IRA Time Deposit has a current term of less than 180 days, at maturity the renewal term will be 180 days. Change in Terms to Current Time Deposit and IRA Statements* *Changes will occur at conversion Withdrawals limited to six (6) each calendar month* Current Effective Upon Conversion MONEY MARKET BALANCE TIERS: TIER 1: Less than $10,000 TIER 2: $10,000 to $24, TIER 3: $25,000 to $49, TIER 4: $50,000 to $99, TIER 5: $100,000 to $249, TIER 6: $250,000 to $499, TIER 7: $500,000 to $999, TIER 8: $1,000,000 and greater All IRAs Quarterly statements provided Annual Year End Fair Market Value Statement provided *Federal Reserve Regulation D: No more than six (6) transfers/withdrawals, including telephone and preauthorized transfers from your account per calendar month. Withdrawals or transfers by mail, in person and through an ATM are unlimited and are not subject to the 6-transfer/withdrawal limitation

8 TIME DEPOSIT ACCOUNTS AND IRAs TIME DEPOSIT ACCOUNTS AND IRAs Change in Terms to Current Time Deposit accounts and IRAs Upon Next Maturity TIME DEPOSITS AND IRAS Current Account CD Current Early Withdrawl Penalty New Account Time Deposit Risk Free Early withdrawal penalty does not apply to Time Deposit withdrawals made after the first six (6) days of the account term (six days following any partial withdrawal) 18 Month CD Opt-Up Early withdrawal penalty calculated on UpGrade Time Deposit Featured CD the principal amount withdrawn at the interest rate in effect on the account on Time Deposit Long Term CD the withdrawal date. The early withdrawal Time Deposit Short Term penalty is: - For CDs with terms of less than 90 days, Time Deposit IRA the greater of all interest earned on the IRA Fixed Term IRA amount withdrawn or an amount equal IRA Time Deposit 18 Month IRA Opt-Up to seven days interest on the amount withdrawn. - For CDs with terms of 90 days up to 12 Upgrade IRA Time Deposit Variable Rate IRA months, the penalty is an amount equal to IRA Time Deposit Featured CD/IRA 90 days interest on the amount withdrawn. - For CDs with terms of 12 months up to 60 months, the penalty is an amount equal to 180 days interest on the amount withdrawn. - For CDs with terms of 60 months or longer, the penalty is an amount equal to 365 days interest on the amount withdrawn. IRA Time Deposit Risk Free IRA The early withdrawal penalty does not apply to withdrawals made after the first six days of the account term (six days following any partial withdrawal.) Variable IRA Rate Structure Upon Next Maturity Current CD/IRA For terms of 27 days or less, credit interest to your account at maturity. For terms 28 days or more, compound interest monthly and credit interest to your account monthly and at maturity. IRA Time Deposit Early Withdrawl Penalty Effective Upon Next Maturity A penalty may be imposed for withdrawals before maturity. Accounts with original maturity less than 12 months (or term less than 365 days), may have a penalty imposed of 30 days of interest on the amount withdrawn. If your account has an original maturity of 12 months or greater (or term of 365 days or greater), a penalty of 90 days of interest on the amount withdrawn may be imposed. Money Market IRA N/A IRA Select No early withdrawal penalties. Account withdrawals are limited by federal law. No more than six (6) withdrawals during each calendar month are accepted on these accounts. Current Account Current Rate Structure New Account Rate Structure Effective Upon Next Maturity Variable Rate IRA Variable Rate IRA Time Deposit Fixed Rate Interest Compounding and Crediting Upon Next Maturity New Time Deposit/IRA Maturities 90 days or greater are compounded and paid quarterly Maturities 30 to 89 days are compounded and paid every 30 days Maturities less than 30 days are compounded and paid at maturity Alternative Interest Disbursement Options Upon Conversion Current CD/IRA ALTERNATIVE OPTION You may request interest to be regularly disbursed from your account by having the interest credited to your current checking or savings account or by having a check mailed for the interest. FREQUENCY Depending on the term of your account, disbursement options include monthly, quarterly, semi-annually, annually on the anniversary date, and at maturity. IF CHECK OPTION SELECTED AND CUSTOMER HAS MULTIPLE CDs/IRAs: One check provided per customer for all CDs/IRAs with this option Grace Period Upon Maturity Deposits Upon Conversion Current CD/IRA The grace period begins on the first day after the maturity date. The grace period is one calendar day for terms of seven through 27 days and seven calendar days for terms of 28 days or more. You may make a deposit or withdrawal, or change the length of the term, once during the grace period and, if you take one of these actions, the grace period ends on that day (a weekend or bank holiday), then the grace period ends on the last business day before that non-business day. We may pay interest during the grace period based on the rate we offer on the first day of the new term for the type of CD, amount, and term of the deposit. Current CD/IRA You may make an additional deposit to your account during its grace period. For all CDs except Variable Rate IRAs you may not make deposits during the term of the CD. Withdrawal of principal and interest from your Time Deposit or IRA: You may make a principal withdrawal before maturity subject to the penalties under your current penalty structure You may withdraw accrued interest before maturity subject to the penalties under your current penalty structure You may withdraw interest paid at any time without penalty New Time Deposit/IRA ALTERNATIVE OPTION You may request interest to be regularly disbursed from your account by having the interest credited to your current checking or savings account or interest paid by check. FREQUENCY Depending on the term of your account, disbursement options include quarterly and at maturity. IF CHECK OPTION SELECTED AND CUSTOMER HAS MULTIPLE Time Deposits/IRAs: One check provided per account New Time Deposit/IRA New Time Deposit/IRA Time Deposits with Automatic Renewal have a 10-day grace period after maturity for withdrawals, additions, or changes. Time Deposits Deposits may only be made during the ten day grace period. UpGrade Time Deposits Allow additional deposits at anytime throughout the term of the account up to the original account balance, with subsequent minimum deposit increments in the amount of $100. IRAs Allow additional deposits at anytime throughout the term of the account up to the annual federal contribution maximum limit. Automatic renewal: For accounts that automatically renew, at maturity of your Time Deposit or IRA Time Deposit, the renewal term will be the same as the current term You must notify us in writing before, or within a ten day grace period after, the maturity date if you do not want your account to automatically renew 14 Daily Balance Computation Method Upon Conversion Current CD/IRA Use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the ledger* balance that is determined in the account each day. The daily rate is 1/365 or in a leap year may use 1/366 of the interest rate. New Time Deposit/IRA We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal* in the account each day. *Ledger and principal balance are one in the same. INVESTMENT SERVICES If you currently utilize Personal Investment Services through Bank of America, these services will continue to be available to you with Bank of America. NOTE: Securities are NOT FDIC insured, NOT a Deposit, NOT insured by any government agency, NOT GUARANTEED by Bank of the Cascades and may lose value. 15

9 Personal Banking: Additional Services Available to You PERSONAL OVERDRAFT SERVICES Overdraft Services tied to another checking, savings or money market account will CONTINUE with your new Bank of the Cascades checking account. Note: Your current overdraft services do not include coverage for ATM or debit card transactions. Bank of the Cascades does provide this coverage and will enable it for your account upon request.* Overdraft Service Sweep Tied to Another Checking, Savings or Money Market Account Upon Conversion Current Overdraft Protection Transfer Amount Overdraft Protection Transfers are made for the amount required to cover the overdraft and the applicable transfer fee. Overdraft Services tied to a credit card, personal line of credit or home equity line of credit, will DISCONTINUE when your checking account transfers to Bank of the Cascades. If you would like to continue to have Overdraft Services tied to a personal credit product, Bank of the Cascades offers Overdraft Services from any Bank of the Cascades Credit Card, Personal Line of Credit or Home Equity Line of Credit subject to credit approval. Our bankers can provide more information and assist you if you would like to apply for a Credit Card, Personal Line of Credit or Home Equity Line of Credit, and attach Overdraft Services to the credit line. We offer the option of Bounce Service for Overdraft Services recipients: For your convenience, Bounce Service offers the opportunity to cover ATM and Debit Card transactions.* Please contact your Bank of the Cascades branch or Customer Service for more information on our Overdraft Services. *Banking regulations require Bank of the Cascades to obtain a signed consent form if you elect coverage for ATM and debit card transactions. Please contact any branch or our Customer Service department for more information. Please contact us on or after March 7, 2016 to discuss your options New Overdraft Service Transfer Amount Overdraft Service Transfers are processed in $100 increments and will only sweep if the full amount is available. A $10 Sweep Transaction Fee will apply. To help you manage your checking account we have provided tools and tips to help avoid overdraft fees on our website. Please see our Quick Reference Guide/Checking Navigator at botc.com/personal Banking Services Business Banking We re banking on local businesses. We believe the best banking relationships come from a combination of your expertise and ours. Let s explore new opportunities that are just right for the business you re working hard to build. BUSINESS CHECKING ACCOUNTS FDIC insurance limit is $250,000 per depositer, per insured bank. The chart below outlines your current account, and the account to which you will convert: Your Current Bank of America Account Business Advantage Checking* Business Economy Checking Business Fundamentals Checking Simple Analysis Checking Business Interest Checking Public Service Trust Account Full Analysis Business Checking Analyzed Business Interest Checking WHETHER YOU RE A SMALL OR LARGE BUSINESS, WE HAVE THE RIGHT CHECKING ACCOUNT FOR YOU. Enjoy the benefits below with Bank of the Cascades Business Checking accounts: Cascade Business Debit MasterCard Debit Card Fraud Alerts 1 * Debit On/Off Branch and Teller Banking Access Online Banking Online Bill Pay or Online Multi-User Business Bill Pay Mobile Banking Mobile Bill Pay Your New Bank of the Cascades Account Premier Business Package or Preferred Business Checking Preferred Business Checking Business Interest Checking Lawyer Trust (IOLTA) Business Analysis Checking *NOTE: If your current Bank of America account is marked with an * here, you will be provided with a separate letter detailing to which new Bank of the Cascades account you will transition. Mobile Deposit Bank-to-Bank Transfers (B2B) Deposit by Mail Deposit at Bank of the Cascades ATM or deposit enabled MoneyPass 2 * Deposit at Branch Overdraft Services available upon request Additional cash management services available *See disclaimer on page

10 BUSINESS BANKING BUSINESS BANKING FEATURES AND BENEFITS OF YOUR NEW BANK OF THE CASCADES ACCOUNT Simply Business Preferred Business Checking Checking Perfect for businesses Checking for growing with limited account businesses with moderate activity and smaller account activity at an balances affordable monthly charge Business Interest Checking Checking for businesses with moderate account activity and earns interest Premier Business Package This package offers our most popular business products and services, specifically designed to meet your business needs with preferred relationship pricing Monthly $7 Service Charge 3 $13 $15 $29 No minimum $3,000 minimum daily balance $5,000 minimum daily balance $10,000 minimum daily balance for the Avoid a balance for the for the Monthly OR $5,000 average monthly OR $10,000 average monthly OR $15,000 average monthly balance Service charge balance for the balance for the for the by maintaining Monthly Service OR $7,500 combined balances OR $10,000 combined balances OR $30,000 combined balances in 1 of the Charge CANNOT in Business Deposit Accounts 4 in Business Deposit Accounts 4 Business Deposit Accounts 4 (checking, following be waived with this (checking, money market, (checking, money market, money market, savings, Time Deposits) savings, Time Deposits) for the savings, Time Deposits) for the for the account OR $25,000 outstanding balance on a Business Loan at Excess Item 5 Fee 100 items per 200 items per $0.45 per item in excess of items per $0.45 per item in excess of items per $0.45 per item in excess of 500 items $0.45 per item in items for the items for the for the excess of 100 items for the Statements are delivered electronically with this account. A charge of $3 will be applied to accounts not enrolled to receive Available at no charge Statements are delivered electronically with this account. A charge of $3 will be applied to accounts not enrolled to receive Available at no charge Printed Available Paper statements with check Available Paper statements with check images are Statements images are provided with this provided with this account account ATM Fee $3 for each cash withdrawal at non-bank of the Cascades or non MoneyPass ATM ATM Fee Credit N/A N/A N/A A credit 6 of up to $10 will be provided per for non-bank of the Cascades ATM transaction fees charged by the ATM owner for the statement cycle Checks Standard Standard Standard Up to $100 credit toward first order of Pricing Pricing Pricing checks Interest N/A N/A Tiered interest paid on daily N/A collected balances Stop Payments Standard Pricing Standard Pricing Standard Pricing A credit 6 of up to $60 will be provided per for Stop Payment fees Additional Available Available Available One (1) additional Simply Business Checking Checking and one (1) Business Savings & Savings account at no monthly charge Account 7 Cascade Various options Various options available Various options available Various options available MasterCard available 10,000 credit card rewards 10,000 credit card rewards bonus points Balance Transfer Promotion Credit Cards 8 bonus points toward a new toward a new business rewards credit Balance Transfer business rewards credit card card when opening a Premier Business Promotion when opening a Preferred Package Business Checking Balance Transfer Promotion Balance Transfer Promotion Cash Deposited No charge up to $7,500 No charge up to $15,000 in No charge up to $15,000 in cash No charge up to $25,000 in cash in cash deposits per cash deposits per statement deposits per. deposits per.. $2 cycle. $2 charge if cash deposits $2 charge if cash deposits exceed charge if cash deposits $2 charge if cash deposits exceed $15,000 for the $25,000 for the exceed $7,500 for the exceed $15,000 for the Remote Deposit Non-Analyzed Available Available Available No charge for One-Time setup fee Plus 50% discount toward monthly Remote Deposit service fee BUSINESS CHECKING ACCOUNTS (CONT.) Business Analysis Checking Overview Designed for businesses that: -Maintain deposit balances of $60,000 (Primary business analysis checking or combined business analysis checking accounts) -Have high account activity (exceed 500 transactions per statement cycle) -Regularly utilize Cash Management Services such as: ACH Direct Deposit, Wires (Domestic and/or International), Positive Pay, ACH Positive Pay, Remote Deposit, etc -Look to earn a credit on their balances to help offset or reduce service charges Features -Business Analysis Checking balances and combined Business Analysis Checking balances can be used to offset or reduce service charges -Detailed analysis statements provided to help you monitor your checking account(s) monthly activity paper or available -A variety of Cash Management services and a separate fee schedule to help reduce your business costs, improve your cash flow, and streamline your business process Interest on Lawyer Trust Account (IOLTA) Designed for law firms looking for the ideal account to hold clients funds. -Convenient interest-bearing checking account to place pooled funds -Tiered interest rates -Net Interest paid to support legal aid and legal services -Reporting provided to applicable state agencies NOTICE TO BUSINESS CUSTOMERS: Bank of the Cascades is required by federal law to enforce the Unlawful Internet Gambling Enforcement Act of This regulation prohibits commercial customers receipts of any deposit or credit of any kind derived from illegal internet gambling. When you maintain an account with the Bank, you agree to tell us if your account is ever used in connection with internet gambling, even if you believe the gambling is legal. If you do not notify the Bank, we may deny further access to various payment methods or close your account. 1 Text message and data rates may apply 2 As a member of the vast MoneyPass ATM network, you have access to over 24,000 surcharge-free ATMs displaying the MoneyPass logo across the country 3 Your Monthly Service Charge will be automatically waived for the 1st 4 Combined balances for Business Checking Accounts include: business checking, business money market, business savings and business time deposits (excludes Business Analysis Checking). 5 Electronic items do not apply 6 Standard charges apply at the time of transaction. If account requirements are met, a credit will be applied to the account on the following 7 A Monthly Service Charge may post to the additional account. If account requirements are met, then a credit will be applied to the secondary account during the following. Note: If you maintain multiple Simply Checking and/or Personal Savings accounts, we will use the earliest account opened for this credit 8 One-time bonus points will be awarded when you are approved for a new Cascade Business Rewards MasterCard. One-time bonus points are limited to one (1) checking account and one (1) credit card per customer. Please allow up to 6-8 weeks for your 18 bonus points to be credited to your new Cascade Business Rewards MasterCard account. One-time bonus points do not apply toward existing Bank of the Cascades credit card 19 accounts or transfers. Note: credit cards are subject to credit approval

11 Business Money Market Accounts Business Banking: Additional Services BUSINESS MONEY MARKET ACCOUNTS The chart below outlines your current account, and the account to which you will convert: Your Current Bank of America Account Commercial Select Business Interest Maximizer Savings Commercial Business Interest Maximizer Savings Select Business Interest Maximizer Savings Platinum Business Interest Maximizer Savings Business Investment Account FEATURES The following chart outlines the Business Money Market features available with Bank of the Cascades: MONEY MARKET BALANCE TIERS*: Your New Bank of the Cascades Account Business Money Market* Earn higher interest rates with higher balance tiers $10 monthly service charge Monthly fee waived when you maintain a minimum daily balance of $1,000 Interest is compounded and paid monthly on the date of your statement Withdrawals limited to six (6) each calendar month* TIER 1: Less than $10,000 TIER 2: $10,000 to $24, TIER 3: $25,000 to $49, TIER 4: $50,000 to $99, TIER 5: $100,000 to $249, TIER 6: $250,000 to $499, TIER 7: $500,000 to $999, TIER 8: $1,000,000 and greater *Federal Reserve Regulation D: No more than six (6) transfers/withdrawals, including telephone and preauthorized transfers from your account per calendar month. Withdrawals or transfers by mail, in person and through an ATM are unlimited and are not subject to the 6-transfer/withdrawal limitation. REMOTE DEPOSIT If your business currently uses Remote Deposit, a Bank of the Cascades banker will contact you to establish service. BUSINESS OVERDRAFT SERVICES Overdraft Services tied to another checking, savings or money market account will CONTINUE with your new Bank of the Cascades checking account. Current Overdraft Service Sweep Tied to Another Checking, Savings or Money Market Account Upon Conversion Current Overdraft Protection Transfer Amount Overdraft Protection Transfers are made for the amount required to cover the overdraft and the applicable transfer fee. New Overdraft Service Transfer Amount Overdraft Service Transfers are processed in $100 increments and will only sweep if the full amount is available. A $10 Sweep Transaction Fee will apply. Overdraft Services tied to a credit card or business line of credit will DISCONTINUE when your checking account moves to Bank of the Cascades. If you would like to continue to have Overdraft Services tied to a business credit product, Bank of the Cascades offers Overdraft Services from a Bank of the Cascades Credit Card or Business Line of Credit. Please call (877) for more information on or after March 7, Subject to credit approval. Business Checking accounts will automatically be enrolled in Bank of the Cascades Bounce Overdraft Service Program 1, which is a discretionary overdraft service that provides payment of inadvertent overdrafts. It is important to understand that our standard practice is to authorize and pay overdrafts for all transactions including: Teller, Writing a Check, Debit Card (recurring), Debit Card (everyday), ATM Withdrawal, ACH-Auto Debit, Online Banking, Bill Pay and Telephone Banking. Note: Businesses who previously requested to be excluded from Overdraft Services with Bank of America will be excluded from enrollment in this service at conversion. This service can be enabled or disabled upon request. The following is additional information regarding limitations on excess use of Bank of the Cascades Bounce Overdraft Service: The Bank will provide you additional notification upon the 6th occasion of overdraft activity that occurs in a rolling 12 month period* Your enrollment in the Bounce Overdraft Service will be terminated should either of the following circumstances occur: 60 occasions* of overdraft activity within a rolling 12-month period; or Your account is overdrawn a total of 60 consecutive days within a rolling 90 day period *An occasion is any time an item posts to your account, creates or increases a negative balance, and for which you are assessed a fee. If you would like to have this service removed from your account, please call (877) If you are not currently enrolled in any overdraft service, the following Overdraft Services will be available to you, after conversion, through Bank of the Cascades. Please call (877) for more information. Overdraft Options Good account management $0 Sweep (automatic transfer) from a Checking, Savings or Money Market account Sweep (automatic transfer) from a Line of Credit (subject to Credit Approval) Cost for Each Overdraft $10 Sweep Transaction Fee per sweep (sweeps are processed in $100 increments) No Fee Business Credit Card $10 Sweep Transaction Fee per sweep (sweeps are processed in $100 increments). Credit Card Interest on sweep accrued at Cash Advance Rate. Bounce Overdraft Service - $750 limit $35 Overdraft Fee per item (daily maximum of $175: no fee for overdraft balances less than $10) If we do not authorize and pay an overdraft, the item presented is returned unpaid and a $35 Return Item fee is charged, per item, with a daily maximum of $175. The daily maximum of $175 does not apply to Business Analysis Checking. The merchant may also charge additional fees. MERCHANT SERVICES If you currently utilize Merchant Services through Bank of America, these services will continue to be available to you through Bank of America. If you do not use Merchant Services and would like to learn how your business can benefit from accepting card payments, please contact any branch or our Customer Service Department on or after March 7,

12 BUSINESS BANKING: ADDITIONAL SERVICES Branches & Contact PAYROLL SERVICES If you currently utilize Payroll Services through Bank of America, these services will continue to be available to you through Bank of America. They will not transfer to Bank of the Cascades. If you would like more information on Payroll Services with Bank of the Cascades, visit our website at botc.com, or come into any branch on or after March 7, ONLINE BANKING DOMESTIC AND/OR INTERNATIONAL WIRES If you currently utilize Online Banking Domestic and/or International Wires, a Bank of the Cascades team member will be in contact with you. SAFE DEPOSIT BOX If you currently have a safe deposit box with Bank of America, it WILL transition and be available to you through Bank of the Cascades. Here is a list of the box sizes available including the annual fee amount: ONLINE TAX PAYMENTS If you currently utilize Bank of America tax payment services, this option will not transfer to Bank of the Cascades. Please refer to your applicable state tax payment website. OREGON WASHINGTON Box Description Annual Fee Amount Box Description Annual Fee Amount 2X5 $40 2X5 $47 3X5 $40 3X5 $61 4X5 $47 N/A N/A 5X5 $55 5X5 $77 3X10 $65 3X10 $84 N/A N/A 4X10 $102 5X10 $75 5X10 $116 7X10 $123 N/A N/A 8X10 $131 8X10 $150 10X10 $125 10X10 $195 15X22.5 $413 N/A N/A 15X30 $620 N/A N/A 23X19 $563 N/A N/A Central Oregon Willamette Valley Southern Oregon Bend: Downtown Portland: Ashland 1100 NW Wall St Downtown 2305 Ashland St SW Fifth Ave Ste 1000 Bend: East-Forum Grants Pass: North NE Hwy NW 6th St Salem: Hawthorne Bend: South Grants Pass: South 520 Hawthorne Ave SE S Hwy Union Ave Salem: Bend: Grants Pass: Commercial St Third & Revere 6th Street 3999 Commercial St SE 1700 NE Third St 735 SW 6th Keizer Bend: West Klamath Falls 5120 River Rd N 200 SW Century Dr 421 S 7th St Eugene: Bend: Klamath Falls: Downtown West-Safeway 6th Street 899 Pearl St 320 SW Century Blvd 212 S 6th St Eugene: Santa Clara Madras Medford: Crater 25 Division Ave 1150 SW Hwy 97 Lake Hwy Crater Lake Hwy Springfield: Prineville Gateway 555 NW 3rd St Medford: Biddle Rd 1008 Harlow Rd Biddle Rd Redmond 154 SW Sixth St Medford: W. Main W Main St Sisters 272 E Main St Medford: East Stevens St. 790 Stevens St Sunriver Beaver Dr Roseburg 780 NW Garden Valley Blvd Oregon Coast Bandon 1110 Oregon Ave SW Lincoln City 1931 NW Hwy Newport 10 S Coast Hwy North Bend 1611 Virginia Ave Reedsport 178 N 6th St Seaside 300 S Holladay Dr Treasure Valley, Idaho Boise: Downtown Kuna 121 N 9th St 840 E Avalon St Ste Meridian: East Boise: Overland Broadway 6981 Overland Rd 30 E Broadway Caldwell Meridian: 923 Dearborn St Silverstone E Overland Rd Eagle 1101 E Winding Meridian: Ustick Creek Rd Marketplace N Eagle Rd Emmett 250 S Washington Ave Mountain Home N 3rd E Fruitland 1850 N Whitley Dr Nampa: 12th Avenue th Ave S Garden City 4128 Adams St Nampa: Karcher Caldwell Blvd Washington Cathlamet 75 Main St Westport 620 N Montesano St Willapa Bay 314 Duryea St CONTACT US CUSTOMER SERVICE or Monday Friday 6:00 AM to 7:00 PM (PST) Saturday 9:00 AM to 3:00 PM (PST) TELEBANKING or DEBIT CARDHOLDER CUSTOMER SERVICE cascades@botc.com (Note: This is an unsecure address) 22 23

13 Serving Customers in Northwest Communities Personal and Business Banking Account Disclosures And Schedule of Fees Effective January 15, 2016 Enjoy these services with Bank of the Cascades personal checking accounts: Personal Checking Account Information Cascade Debit MasterCard Debit Card Fraud Alerts 1 Debit On/Off Online Banking and Bill Pay Mobile Banking, Bill Pay and Deposit Person-to-Person Payments (P2P) Bank-to-Bank Transfers (B2B) Deposit at Bank of the Cascades ATM or deposit enabled MoneyPass 2 Overdraft Services available upon request Access to Online account opening SIMPLY CHECKING PREFERRED PERSONAL PACKAGE PREMIER PERSONAL PACKAGE Enjoy savings when you choose the way you Realize full service savings with our most popular Premier relationship benefits with preferred bank relationship package relationship pricing Monthly Service Charge 3 $10 $15 $22 Minimum Opening Deposit $100 $100 $5,000 Avoid a Monthly Service $1,500 minimum average daily balance for $2,500 minimum average daily balance for $5,000 minimum average daily balance for the charge by maintaining one the the (1) of the following: OR 1 or more automated credits including OR $5,000 combined balances in Personal OR $10,000 combined balances in Personal direct deposit to your account for the Deposit Accounts 4 (checking, money Deposit Accounts 4 (checking, money market, market, savings, Time Deposits, IRAs) for savings, Time Deposits, IRAs) for the OR Students under age of 23 are eligible the for waiver of monthly fee while enrolled in OR $10,000 outstanding balance on a OR $15,000 outstanding balance on a a high school, college, university or Personal Loan at Personal Loan at vocational program OR Monthly service charge will be credited 5 back to your account if you have a Bank of the Cascades serviced mortgage of any amount Printed Statements/ Statements are delivered electronically Paper statements with check images are Statements are delivered electronically with with this account. A charge of $3 will be provided with this account. this account. A charge of $3 will be applied to applied to accounts not enrolled to receive available at no charge accounts not enrolled to receive ATM Fee $3 for each cash withdrawal at non-bank of the Cascades or non MoneyPass ATM ATM Fee Credit N/A N/A A credit 5 of up to $10 will be provided per for non-bank of the Cascades ATM transaction fees charged by the ATM owner Checks Checks available at standard cost plus any 1 st order of Cascade Scenic Checks at no Enjoy Cascade Scenic Checks at no charge applicable sales tax (continental US only) charge. Subsequent orders are standard cost plus any applicable sales tax (continental US only) Interest N/A N/A Tiered interest paid on daily collected balances Cashier s Checks, Money Available 50% discount No charge Orders and Stop Payments Wires Available Available A credit 5 of up to $30 will be provided per for Domestic Wire fees Additional Checking & Available Available One (1) additional Simply Checking and one Savings Account 6 : (1) Personal Savings account at no monthly charge Cascade MasterCard Available 5,000 credit card rewards bonus points for 10,000 credit card rewards bonus points for Credit Cards 7 : new personal rewards credit card when new personal rewards credit card when opening a Preferred Personal Package opening a Premier Personal Package Personal Loans and Lines Discounts Available Discounts Available Discounts Available Mortgage Loans Discounts Available Discounts Available Discounts Available 1 Text message and data rates may apply. 2 As a member of the vast MoneyPass ATM network, you have access to over 24,000 surcharge-free ATMs displaying the MoneyPass logo across the country. 3 Your Monthly Service Charge will be automatically waived for the 1 st. 4 Combined balances for Personal Checking Accounts include: personal checking, personal money market, personal savings, personal health savings, personal time deposits, and IRAs. 5 Standard charges apply at the time of transaction. If account requirements are met, a credit will be applied to the account on the following. 6 A Monthly Service Charge may post to the additional account. If account requirements are met, then a credit will be applied to the secondary account during the following. Note: If you maintain multiple Simply Checking and/or Personal Savings accounts, we will use the earliest account opened for this credit. 7 One-time bonus points will be awarded when you are approved for a new Cascade Rewards MasterCard. One-time bonus points are limited to one (1) checking account and one (1) credit card per customer. Please allow up to 6-8 weeks for your bonus points to be credited to your new Cascade Rewards MasterCard account. One-time bonus points do not apply toward existing Bank of the Cascades credit card accounts or transfers. Note: credit cards are subject to credit approval

14 Enjoy these services with Bank of the Cascades business checking accounts: Business Checking Account Information Cascade Business Debit MasterCard Debit Card Fraud Alerts 1 Debit On/Off Online Banking and Billy Pay (Multi-User Business Bill Pay available) Mobile Banking, Bill Pay and Deposit Bank-to-Bank Transfers (B2B) Deposit at Bank of the Cascades ATM or deposit enabled MoneyPass 2 Overdraft Services available upon request Access to Additional cash management services available Non-Profit Checking Account Information and Business Checking (cont.) NON-PROFIT CHECKING NON-PROFIT INTEREST CHECKING Perfect for organizations with limited account activity and smaller Perfect for organizations with limited account activity and want to earn interest balances Monthly Service Charge $10 $10 Minimum Opening Deposit $100 $100 SIMPLY BUSINESS PREFERRED BUSINESS BUSINESS INTEREST PREMIER BUSINESS PACKAGE CHECKING CHECKING CHECKING Our most popular business products and Perfect for businesses with limited Checking for growing businesses with Checking for businesses with services, specifically designed with preferred account activity and smaller moderate account activity at an moderate account activity and earns relationship pricing balances affordable monthly charge interest Monthly Service $7 $13 $15 $29 Charge 3 Minimum Opening Deposit $100 $100 $5,000 $10,000 Avoid a Monthly No minimum balance $3,000 minimum daily balance for $5,000 minimum daily balance for $10,000 minimum daily balance for the Service charge by the the maintaining one (1) of Monthly Service Charge OR $5,000 average monthly OR $10,000 average monthly OR $15,000 average monthly balance for the following: cannot be waived with this balance for the balance for the the account OR $7,500 combined balances in OR $10,000 combined balances OR $30,000 combined balances in Business Business Deposit Accounts 4 in Business Deposit Deposit Accounts 4 (checking, money market, (checking, money market, savings, Accounts 4 (checking, money savings, Time Deposits) for the statement Time Deposits) for the statement market, savings, Time Deposits) cycle cycle for the OR $25,000 outstanding balance on a Business Loan at Item Allowance 100 items per 200 items per 200 items per 500 items per Excess Item Fee 5 $0.45 per item in excess of 100 $0.45 per item in excess of 200 per $0.45 per item in excess of 200 $0.45 per item in excess of 500 per per per Printed Statements/ Statements are delivered Paper statements with check Statements are delivered Paper statements with check images are electronically with this account. images are provided with this electronically with this account. A provided with this account. A charge of $3 will be applied to account. available at charge of $3 will be applied to available at no charge. accounts not enrolled to receive no charge. accounts not enrolled to receive ATM Fee $3 for each cash withdrawal at non-bank of the Cascades or non MoneyPass ATM ATM Fee Credit N/A N/A N/A A credit 6 of up to $10 will be provided per for non-bank of the Cascades ATM transaction fees charged by the ATM owner for the Checks Standard Pricing Standard Pricing Standard Pricing Up to $100 credit toward 1 st order of checks Interest N/A N/A Tiered interest paid on daily N/A collected balances Stop Payments Standard Pricing Standard Pricing Standard Pricing A credit 6 of up to $60 will be provided per for Stop Payment fees Additional Checking & Available Available Available One (1) Simply Business Checking and one Savings Account 7 : (1) Business Savings account at no monthly charge Cascade MasterCard Various Options Available Various Options Available Various Options Available Various Options Available Credit Cards 8 : 10,000 credit card rewards bonus 10,000 credit card rewards bonus points points toward a new business toward a new business rewards credit card rewards credit card when opening when opening a Premier Business Package a Preferred Business Checking Cash Deposited No charge up to $7,500 in cash No charge up to $15,000 in cash No charge up to $15,000 in cash No charge up to $25,000 in cash deposits deposits per. deposits per. deposits per. per. Avoid a Monthly Service charge $1,000 minimum daily balance for the $1,000 minimum daily balance for the by maintaining one (1) of the OR OR following: $1,500 minimum average daily balance for the $1,500 minimum average daily balance for the Item Allowance 250 items per 250 items per Excess Item Fee 1 $0.30 per item in excess of 250 per $0.30 per item in excess of 250 per Printed Statements/ Paper statements with check images are provided with this Paper statements with check images are provided with this account. account. available at no charge. available at no charge. ATM Fee $3 for each cash withdrawal at non-bank of the Cascades or non MoneyPass ATM Standard Pricing Standard Pricing Checks Interest N/A Tiered interest paid on daily collected balances Cascade MasterCard Credit Various Options Available Various Options Available Cards 2 : 1 Electronic items do not apply Subject to credit approval. Additional Business Checking Accounts BUSINESS ANALYSIS Deposit balances of $60,000 in primary or combined Balances can be used to offset or reduce service charges CHECKING business analysis checking accounts Detailed analysis statements included High account activity, exceeding 500 transactions per (paper and available) Cash management services and specific fee schedule Regularly utilize Cash Management Services (ACH, available Wires, Positive Pay, Remote Deposit) LAWYER TRUST ACCOUNT Designed for law firms looking for the ideal account to hold Convenient interest-bearing checking account to place (IOLTA) clients funds. pooled funds Tiered interest rates Net interest paid to support legal aid and legal services Reporting provided to applicable state agencies Remote Deposit Non-Analyzed $2 charge if cash deposits $2 charge if cash deposits exceed $2 charge if cash deposits $2 charge if cash deposits exceed $25,000 exceed $7,500 for the $15,000 for the exceed $15,000 for the statement for the cycle Standard Pricing Standard Pricing Standard Pricing No charge for One-Time setup fee Plus 50% discount toward monthly Remote Deposit service fee 1 Text message and data rates may apply. 2 As a member of the vast MoneyPass ATM network, you have access to over 24,000 surcharge-free ATMs displaying the MoneyPass logo across the country. 3 Your Monthly Service Charge will be automatically waived for the 1 st. 4 Combined balances for Business Checking Accounts include: business checking, business money market, business savings, and business time deposits (excludes Business Analysis Checking). 5 Electronic items do not apply. 6 Standard charges apply at the time of transaction. If account requirements are met, a credit will be applied to the account on the following. 7 A Monthly Service Charge may post to the additional account. If account requirements are met, then a credit will be applied to the secondary account during the following statement cycle. Note: If you maintain multiple Simply Business Checking and/or Business Savings accounts, we will use the earliest account opened for this credit. 8 One-time bonus points will be awarded when you are approved for a new Cascade Business Rewards MasterCard. One-time bonus points are limited to one (1) checking account and one (1) credit card per customer. Please allow up to 6-8 weeks for your bonus points to be credited to your new Cascade Business Rewards MasterCard account. One-time bonus points do not apply toward existing Bank of the Cascades credit card accounts or transfers. Note: credit cards are subject to credit approval

15 SAVINGS ACCOUNT Personal and Business MONEY MARKET ACCOUNT Personal and Business Save for the future with this basic plan We offer competitive rate tiers based on deposit levels Monthly Service Charge $4 $10 Minimum Opening Deposit $100 $1,000 Avoid a Monthly Service charge $100 minimum daily balance $1,000 minimum daily balance for the by maintaining: OR Waived on request for individuals under the age of 18 Printed Statements/ Paper statements with check images are provided with this account. available at no charge. Withdrawal Limit Withdrawals limited to six (6) each calendar month. Savings and money market account withdrawals are limited by federal law. You may make no more than six (6) withdrawals (including withdrawals made by check, debit card, ACH, telephone, online or wire) during any monthly on these accounts. This limit does not apply to withdrawals made in person or through ATMs, mail (by check payable & mailed to you), or messenger. Excess Withdrawals $1 service charge for each withdrawal in excess of three (3) Unlimited in personal withdrawals per calendar month Interest Payment Interest compounded and paid quarterly Interest compounded and paid monthly HEALTH SAVINGS ACCOUNT 1 (HSA) Personal Only HEALTH SAVINGS SELECT ACCOUNT 1 (HSA) Personal Only Monthly Service Charge or Monthly Service Charge $5 Annual Fee $40 Annual Fee Minimum Opening Deposit $100 $100 Avoid a Monthly Service charge by maintaining: Printed Statements/ Interest Checks Cascade HSA Debit MasterCard Savings, Money Market and Health Savings Account (HSA) Information $250 minimum daily balance for the No minimum balance OR $500 minimum average daily balance for the Annual Fee cannot be waived with this account Paper statements with check images are provided with this account. available at no charge. Tiered interest-bearing checking account 1 st order of HSA checks at no charge Available 1 Health Savings Account (HSA) is a tax-advantaged account for medical expenses not covered by a high deductible health insurance plan. Pay for co-payments, pharmacy bills, dental card, vision card, and more. Most individuals covered by a high deductible health plan (HDHP) may establish an HSA. Verify eligibility and maximum contribution with a qualified tax advisor. DEPOSIT ACCOUNT REQUIREMENTS - IMPORTANT CHECKING, MONEY MARKET AND SAVINGS ACCOUNT INFORMATION Minimum balance to open the account: The minimum opening balance for all checking and savings accounts is $100 unless otherwise stated. Checking, Money Market and Savings account monthly service charges are based on ledger balances. Average daily balances are calculated by adding the principal in the account for each day of the period and dividing that figure by the number of days in the period. Combined balances are calculated by adding the current ledger balance for the for each deposit account*. *Combined balances for Personal Checking Accounts include: personal checking, personal money market, personal savings, personal health savings, personal time deposits and IRAs. *Combined balances for Business Checking Accounts include: business checking, business money market, business savings and business time deposits (excludes Business Analysis Checking). IMPORTANT CHECKING, MONEY MARKET AND SAVINGS ACCOUNT INTEREST INFORMATION These conditions apply if your account is an interest-bearing account: Rate information Interest rate and annual percentage yield may change. Frequency of rate changes Interest rate on your account may change at any time. Determination of rate At our discretion, your interest rate may change. Compounding and crediting frequency Interest will be compounded and credited to your account monthly on the date of your for all checking accounts. Interest will be compounded and credited to your account quarterly for all savings accounts. Effect of closing an account If you close your account before interest is credited, you will not receive the accrued interest. Daily balance computation method We use the daily balance method to calculate the interest on your account. This method applies a daily periodic rate to the principal in the account each day. Accrual of interest on non-cash deposits Interest begins to accrue no later than the business day we receive credit for the deposit. Time Deposit Accounts and IRA Information 28 29

16 Cashier s Checks Issued $7.50 BUSINESS BANKING SERVICES Money Orders Issued $5.00 Account Maintenance Fee (per month) $16.00 Cascade Debit MasterCard No Fee Checks and Other Debits $0.17 Cascade Debit MasterCard - Rush Order Shipping Fee Deposits Made $0.55 Cash Withdrawals at Non-Bank On Us Items Deposited $0.11 of the Cascades or Non-MoneyPass ATM $3.00 Local Transit Items Deposited $0.12 Sweep Transaction Fee $10.00 Non-local Transit Items Deposited $0.13 Returned Item Fee $35.00 ACH Debit/Credit Received (Business AA Only) $0.12 Overdraft Item Fee $35.00 Daily Maximum 1 (for returned & overdraft items) $ Account Balance Assessment Qtrly Multiplier Replacement Statement Fee $5.00 (analysis customer only, based on average monthly ledger balance) Research Fee (per hour) $30.00 Uncollected Funds Fee Prime Rate* + 3% Charge Back Fee $8.00 Stop Payment Fee in branch $32.00 CASH AND VAULT SERVICES Stop Payment Fee Online $16.00 Cash Deposited Loose, per item ($1.00 per $1,000.00) $0.001 Stop Payment Fee (Business AA Only) $32.00 Cash Furnished per strap $1.00 Dormant Account 2 (per month) $5.00 Coins Deposited Loose, per item ($1.00 per $100.00) $0.01 Deposited Foreign Item $7.50 Coin Deposited per roll $0.13 Returned Foreign Deposited Item $25.00 Coin Furnished per roll $0.14 Early Account Closure (within 90 days) $25.00 Excess Cash Deposited Fee(non-analyzed accounts) $2.00 HSA Closure Fee $25.00 Fax Services $5.00 CASCADE BUSINESS ONLINE PAYROLL As quoted Foreign Draft Fee $15.00 Excess Withdrawal Fee $1.00 CASH MANAGEMENT PRODUCTS (CM) (Savings Account withdrawals in excess of 3 per month) Online ACH Transfers One-Time Setup Fee $35.00 OTHER BANK SERVICES ACH Transfers (analyzed accounts) Collection Fee $30.00 ACH Service Fee (per month, per account) $40.00 International Collection Fee $40.00 ACH File Transmission $15.00 Online Banking No Fee ACH per Item $0.16 No Fee ACH Returned Items $7.00 Online Bill Pay (checking account required) No Fee ACH File Pass-Thru Transmission Service Fee Multi-User Business Bill pay, Tier 1(per month) 3 $5.95 (per month, per account) $50.00 Multi-User Business Bill pay, Tier 2(per month) 3 $11.95 ACH Transfers (non-analyzed accounts) Mobile Banking - Personal & Business No Fee ACH Service Fee (per month, per account) $40.00 Mobile Deposit No Fee Mobile Bill Pay with Online Bill Pay (Personal Only) No Fee GENERAL SWEEP SERVICES Mobile Banking Commercial Setup Fee $15.00 ZBA Service Fee (per month) (non-analyzed accounts) $40.00 Account Control Agreements All Fees As quoted ZBA (analyzed accounts) Levy or Garnishment Fee $ ZBA Concentration Account (per month) $30.00 Safe Deposit Box Late Fee $10.00 ZBA Sub Account (per month) $15.00 Monthly Statement on CD-ROM $25.00 Business Investment Checking Sweep (per month) $95.00 Annual Statement on CD-ROM $25.00 Loan Sweep Account (per month) $ Monthly CD plus paper statement (per month) $30.00 Notary Services No Fee RECONCILIATION SERVICES Service Fee (per month, per account) $40.00 WIRE TRANSFERS Deposit Location Reporting (per month, per account) $50.00 Incoming Domestic $15.00 EDI Report Fee (per month, per account) $20.00 Outgoing Domestic in branch $25.00 Outgoing International in branch $45.00 POSITIVE PAY SERVICES Incoming International $35.00 One-Time Setup Fee $ Online Wire Transfers Service Fee (per month, per account) $50.00 Wire Service Fee (per month, per account) $15.00 Service Fee with Recon (per month, per account) $80.00 Outgoing Domestic via Cash Management $15.00 ACH Positive Pay (per month, per account) $35.00 Outgoing International via Cash Management $

17 REMOTE DEPOSIT NON-ANALYZED ACH FILTER Single Item Scanner Provided Service Fee (per month, per account) $25.00 One-Time Setup Fee $ ACH Filter Exception Item, First 10 No Fee, thereafter $5.00 Service fee (per month, per scanner) $65.00 ACH Filter Change Fee $10.00 REMOTE DEPOSIT-ANALYZED LOCKBOX SERVICES Batch Scanner Purchased One-Time Setup Fee As quoted (varies by scanner) $ $1, Service Fee (per month) $ Single Item Scanner Purchased Per Item Fee As quoted (varies by scanner) $ $ Reporting As quoted One-Time Setup Fee $ Service Fee (per month, per scanner) $45.00 SPECIAL DEPOSITORY Per Item $0.10 U.S. Bank Check Deposit Only (per month, per account) $60.00 Check & Cash Deposit (per month, per account) $ Not subject to analysis. The fee applies to overdrafts for checks, in person withdrawals, ATM withdrawals or other electronic means 2 A dormant account is determined by inactivity: Checking 1 year / Savings 2 years 3 Tier 1, up to 25 monthly bill payments; in excess of 25 - $0.50 per item fee. Tier 2, up to 50 monthly bill payments; in excess of 50 - $0.50 per item fee 4 Account Balance Assessment is a Bank charge based on Average Ledger Balance All fees are per item unless stated Fees are subject to change without notice *Prime Rate is published in the Wall Street Journal TERM AND CONDITIONS OF YOUR DEPOSIT ACCOUNT This brochure contains rules which govern your account(s) with us. Please read this brochure carefully; if you sign your signature card or continue to maintain your account, you agree to these rules, you agree to pay fees we charge and you give us the right to collect the fees, as earned, directly from account balances. You will receive a separate schedule of interest rates, qualifying balances, and fees if they are not included elsewhere in this brochure. If you have any questions, please call us. Much of our relationship with our depositors is governed by state and federal law (which may change from time to time). This body of law is too large and complex to be reproduced here. The purpose of this brochure is to: (1) summarize the existing rules applicable to the more common transactions; (2) establish rules to govern transactions or events which the law does not regulate; (3) establish rules for certain events or transactions which the law already regulates but permits variation by agreement; and (4) give you our Electronic Funds Transfer and/or Truth- In- Savings policy disclosures. We may permit some variations from this standard agreement, but any such variations must be agreed to in writing either on our signature card for the account or in some other written form. As used in this brochure, the words we, ours, and us mean the financial institution and the words you and your mean the account holder(s) and any authorized signer on your account. Party means a person who, by the terms of the account, has a present right, subject to request, to payment from a multipleparty account. Liability Each of you agrees, for yourself (and the person or entity you represent if you sign as a representative of another), to the terms of this account and the schedule of charges that may be imposed. You authorize us to deduct these charges as accrued directly from account balances. You also agree to pay additional reasonable charges we may impose for services you request which are not contemplated by this agreement. Each of you also agrees to be jointly and severally liable for any account deficit resulting from charges or overdrafts, whether caused by you or another authorized signer to withdraw from this account, and the costs we incur to collect the deficit including, to the extent permitted by law, our reasonable attorney s fees. Deposits Any items, other than cash, accepted for deposit (including items drawn "on us") will be given provisional credit only until collection is final (and actual credit for deposits of, or payable in, foreign currency will be at the exchange rate in effect on final collection in U.S. dollars). We are not responsible for transactions initiated by mail or outside depository until we actually record them. All transactions received after branch closure or 12:30pm (PST) for ATM deposits on a business day we are open, or received on a day in which we are not open for business, will be treated and recorded as if initiated on the next business day that we are open. Withdrawals Unless otherwise clearly indicated to the contrary, any one of you who signs in the space designated for signatures on the signature card, including an Agent signer, may withdraw or transfer all or any part of the account balance at any time on forms approved by us. Each of you (until we receive written notice to the contrary) authorizes each other person signing this form to endorse any item payable to you or your order for deposit to this account or any other transaction with us. We may charge against your account a check, even though payment was made before the date of the check, unless you have given us written notice of the postdating. The fact that we may honor withdrawal requests which overdraw the finally collected account balance does not obligate us to do so, unless required by law. Withdrawals will first be made from collected funds, and we may, unless prohibited by law or our written policy, refuse any withdrawal request against uncollected funds, even if our general practice is to the contrary. We reserve the right to refuse any withdrawal or transfer request which is attempted by any method not specifically permitted, which is for an amount less than any minimum withdrawal requirement, or which exceeds any frequency limitation. Even if we honor a non-conforming request, repeated abuse of the stated limitations (if any) may eventually force us to close this account. We will use the date a transaction is completed by us (as opposed to the day you initiate it) to apply the frequency limitations. Withdrawals from a time deposit prior to maturity or prior to the expiration of any notice period may be restricted and may be subject to penalty. Bounce Service Bounce Service is a special overdraft service for consumer and business checking account customers. The Bank authorizes and pays overdrafts for checks, in person withdrawals, ATM withdrawals, or other electronic means. Once selected, Bounce Service will be activated the day following the initial deposit to your new account. Upon enrollment, a Bounce Service limit of $500 for consumer accounts and $750 for business accounts is assigned. You may revoke at any time by signing a Bounce Service Revocation form. Current regulations require the Bank to provide an ATM/Debit card Opt In Consent form if you choose Bounce Service to be included for ATM and Cascade Card transactions on consumer accounts. Business accounts will have access to ATM and debit card transactions automatically. The Bank s normal Overdraft fee of $35.00 is assessed for each item covered under Bounce Service up to a daily maximum of $ The overdraft fee per item of $35.00 is deducted from your account as each item is paid and reduces your available Bounce Service limit. No interest will be charged for the overdraft balance. You will receive an Overdraft notice in the mail each time items are paid summarizing the amount of each paid item, the assessed fees and the total amount of your overdraft. Accounts must be brought to a positive balance within 30 days. As long as you maintain your account in good standing, we may honor overdrafts up to the Bounce limit assigned for your account. If your account has 60 occasions of non-sufficient funds within a rolling 12-month period, your Bounce Service will be terminated by notification from the Bank

18 Bounce Service is designed for inadvertent overdrafts. Please contact us about other service options such as Automatic Sweep from Savings, Money Market Accounts, or Lines of Credit. These services may be more suitable for your needs. Overdrafts above and beyond your assigned limit may result in items being returned to the payee. The Bank s normal Returned Item fee of $35.00 will be charged to your account for each item presented. Normally, the Bank will not approve an Overdraft for you in excess of your assigned limit, including our Overdraft fee charge(s). We may refuse to pay an Overdraft for you at any time, even though we may have previously paid Overdrafts for you. An Overdraft or Returned Item notice will be sent to notify you of any items paid or returned. On an account with more than one owner on the signature card, each owner or agent (if applicable) drawing/presenting the item(s) creating the Overdraft shall be jointly and severally liable for such Overdraft and any Overdraft fees. Limitations: We reserve the right to limit participation to one account per customer and to discontinue the product without prior notice. Daily Order of Transactions Processed The order in which your transactions are processed can affect the total amount of Returned Item and Overdraft fee(s). Transactions, as applicable, are posted to your account in the following order: Deposits and credit transactions Returned Item and Overdraft fees Overdraft sweep arrangement fee Account service charge Deposited return item fee Posted return item debit ATM withdrawals Cascade Card transactions In-person debit transfers Pre-authorized/internet debit ACH debits Checks (by check number sequence) Ownership of Account and Beneficiary Designation These rules apply to this account depending on the form of ownership and beneficiary designation, if any, specified on the account records. Individual Account is owned by one person. Joint Account-With Survivorship (And Not As Tenants in Common) is owned by two or more persons. Each of you intend that upon your death the balance in the account (subject to any previous pledge to which we have consented) will belong to the survivor(s). If two or more of you survive, you will own the balance in the account as joint tenants with survivorship and not as tenants in common. Joint Account-No Survivorship (As Tenants in Common) is owned by two or more persons, but none of you intends (merely by opening this account) to create any right of survivorship in any other person. We encourage you to agree and tell us in writing of the percentage of the deposit contributed by each of you. This information will not, however, affect the number of signatures necessary for withdrawal. Revocable Trust or Pay-on-Death Account If two or more of you created such an account, you own the account jointly with survivorship. Beneficiaries acquire the right to withdraw only if: (1) all persons creating the account die, and (2) the beneficiary is then living. If two or more beneficiaries are named and survive the death of all persons creating the account, such beneficiaries will own this account in equal shares, without right of survivorship. The person(s) creating either of these account types reserve the right to: (1) change beneficiaries, (2) change account types, and (3) withdraw all or part of the deposit at any time. Corporate, Partnership, and other Organizational Accounts We will usually require a separate authorization form designating the person(s) permitted and conditions required for withdrawal from any account in the name of a legal entity such as a partnership, corporation, or other organization. We will honor such authorization according to its terms until it is amended or terminated in writing by the governing body of such organization. Stop Payments A stop payment order must be given in the manner required by law and must be received in time to give us a reasonable opportunity to act on it before our stop payment cutoff time. Our stop payment cutoff time is one hour after the opening of the next banking day after the banking day on which we receive the item. Additional limitations on our obligation to stop payment are provided by law. A stop payment order must precisely identify the number, date and amount of the item, and the payee. We will honor a stop payment request by the person who signed the particular item, and, by any other person, even though such other person did not sign the item, if such other person has an equal or greater right to withdraw from this account than the person who signed the item in question. A release of the stop payment request may be made only by the person who initiated the stop payment. Telephone Transfers A transfer of funds from this account to another account with us by telephone, if otherwise permitted or arranged for, may be made by the same persons and under the same conditions generally applicable to withdrawals made in writing. Please see Transaction Limitations on Money Market & Savings Accounts for detailed information on transfer and withdrawal restrictions. Wire and ACH Transfers We may allow you to withdraw funds from your accounts with us by wire transfer. We may require that you sign a wire transfer form or separate wire transfer agreement before you use this service. When processing a wire transfer, we may rely on the account number of the designated beneficiary, even if the name of the beneficiary does not match the beneficiary s account title. You agree to be bound by Automated Clearing House Association rules. These rules provide, among other things that payments made to you, or originated by you, are provisional until final settlement is made through a Federal Reserve Bank or otherwise made as provided by Uniform Commercial Code. If we do not receive such payment, we are entitled to a refund from you in the amount credited to your account and the party originating such payment will not be considered to have paid the amount so credited. If we receive a credit to an account you have with us by wire or ACH we are not required to give you any notice of the payment order or credit. Amendments and Termination We may change any term of this agreement. Rules governing changes in interest rates have been provided separately. For other changes we will give you reasonable notice in writing or by any other method permitted by law. We may also close this account at any time upon reasonable notice to you and tender of the account balance personally or by mail. Notice from us to any one of you is notice to all of you. View your account statements, including check images, online through Online Banking. Statements will be available for 12 months, once 12 months history is established, to review. It's a safe and secure means of accessing your statements electronically. Selecting this option will replace your paper statements. Statements/ You must examine your statement of account with reasonable promptness. If you discover (or reasonably should have discovered) any unauthorized payments or alterations, you must promptly notify us of the relevant facts. If you fail to do either of these duties, you will have to either share the loss with us, or bear the loss entirely yourself (depending on whether we exercised ordinary care and, if not, whether we substantially contributed to the loss). The loss could be not only with respect to items on the statement but other items forged or altered by the same wrongdoer. You agree that the time you have to examine your statement and report to us will depend on the circumstances, but that such time will not, in any circumstances, exceed a total of 30 days from when the statement is first made available to you. You further agree that if you fail to report any unauthorized signatures, alterations, forgeries or any other errors in your account within 60 days of when we make the statement available, you cannot assert a claim against us on any item in the statement, and the loss will be entirely yours. This 60-day limitation is without regard to whether we exercised ordinary care. The limitation in this paragraph is in addition to that contained in the first paragraph of this section. Account Transfer Accounts may not be transferred or assigned without our prior written consent. Direct Deposits If, in connection with a direct deposit plan, we deposit any amount in this account which should have been returned to the Federal Government for any reason, you authorize us to deduct the amount of our liability to the Federal Government from this account or from any other account you have with us, without prior notice and at any time, except as prohibited by law. We may also use any other legal remedy to recover the amount of our liability. Temporary Account Agreement If this option is selected, this is a temporary account agreement. Each person who signs in the space designated for signatures on the signature card (except as indicated to the contrary) may transact business on this account. However, we may at some time in the future restrict or prohibit further use of this account if you fail to comply with the requirements we have imposed within a reasonable time. Setoff You each agree that we may (without prior notice and when permitted by law) setoff the funds in this account against any due and payable debt owed to us now or in the future, by any of you having the right of withdrawal. The amount subject to setoff is that proportion to which you are, or were immediately before your death, beneficially entitled, and in the absence of proof of net contributions, to an equal share with all parties having present rights of withdrawal. If the debt arises from a note, any due and payable debt includes the total amount of which we are entitled to demand payment under the terms of the note at the time we setoff, including any balance due date for which we properly accelerate under the note. This right of setoff does not apply to this account if: (a) it is an Individual Retirement Account or other tax-deferred retirement account, or (b) the debt is created by a consumer credit transaction under a credit card plan, or (c) the debtor s right of withdrawal arises only in a representative capacity. We will not be liable for the dishonor of any check when the dishonor occurs because we setoff a debt against this account. You agree to hold us harmless from any claim arising as a result of our exercise of our right of setoff. Agent (Individual Accounts Only) An agent is someone you designate to conduct transactions on your behalf but does not have any ownership of rights at death unless named as a Pay-on-Death or Revocable Trust beneficiary. Restrictive Legends We are not required to honor any restrictive legends on checks you write unless we have agreed to the restriction in writing signed by an officer of the financial institution. Examples of restrictive legends are must be presented within 90 days or not valid for more than $1,000. ATM/NIGHT DEPOSIT SAFETY TIPS Here are some important safety tips to keep in mind whenever you conduct ATM or night deposit banking. 1. Keep your ATM card in a safe place. Treat your card as you would cash or a credit card. If your card is lost or stolen (or if you suspect someone used it without your permission), contact us immediately. 2. Keep your personal identification number (PIN) secret. To protect your account from unauthorized use, memorize your PIN. Do not write your PIN on your ATM card or carry it in your wallet. Do not tell your PIN to anyone. Someone you trust today may not be trustworthy tomorrow. 3. Be aware of your surroundings. Be especially careful at night. Use ATMs and night depositories that are well lit and visible. When using an ATM after dark, consider having another person accompany you. If you notice any suspicious activity near the ATM, postpone your banking or go to another location. 4. Special tips for drive-up ATMs: When using drive-up ATMs be sure car doors are locked and all windows, except the driver s, are closed. Keep your car engine running and be aware of anyone loitering or in nearby vehicles. 5. Minimize your time at the ATM. Have your card and all forms completed before you approach the ATM. Put your money and ATM receipt away as soon as your transaction is finished and move away from the ATM. Wait until you are in the safety of your home or car to count your money. 6. When in doubt, leave the ATM. If someone makes you feel uncomfortable or concerned while using the ATM, cancel your transaction, take your card and leave immediately. 7. Maintain your privacy. Never give information about your ATM card or PIN to strangers or to 34 35

19 36 anyone over the telephone. When you make a transaction, stand directly in front of the ATM so others can t see you enter your PIN or make your transaction. 8. We want the ATM to be safe and convenient for you. Please tell us if you know of any problem with our ATM facility. For instance, let us know if a light is not working or there is damage to a facility. Please report any suspicious activity or crimes to us and the local law enforcement officials immediately. ELECTRONIC FUNDS TRANSFER- Personal Accounts Only Your Rights and Responsibilities-The Electronic Funds Transfers we are capable of handling are indicated as follows, some of which may not apply to your account. Please read this disclosure carefully because it tells you your rights and obligations for these transactions. Direct Deposits You may make arrangements for certain direct deposits to be accepted into your checking or savings account(s). Pre-authorized Withdrawals: You may make arrangements to pay certain recurring bills from your checking or savings accounts. Telephone Transfers: You may access your account(s) by telephone using your account numbers and personal identification number to: Transfer funds between checking and savings accounts. Make payments from checking and savings accounts to loan accounts with us. Get information about checking and savings account balances. ATM Transfers: You may access your account(s) by using your Cascade Card (ATM card) and personal identification number to: Make deposits to checking or savings account(s) with a Cascade/ATM card at Bank of the Cascades ATMs only. Get cash withdrawals from checking or savings account(s). You may withdraw no more than $505 per day. Transfer funds from savings to checking or from checking to savings account(s). Get information about the account balance of your checking or savings account(s). Some of these services may not be available at all terminals. Point-of-Sale Transactions: Using your Cascade Card, you may access your checking or savings account to purchase goods or pay for services in person, by telephone or by computer. You may also get cash from a merchant, if the merchant permits, or from a participating financial institution, and do anything that a participating merchant will accept. The amount of these transactions will be deducted electronically from your checking account. You may not exceed more than $2,000 in transactions per day. Computer Transfers: You may access your account(s) by computer using your Online Banking login ID and password to: Transfer funds between checking, savings and loan accounts. Make payments from checking and savings accounts to loan accounts with us. Get information about checking, savings and loan account balances. Electronic Check/Draft Conversion: You may access your checking account(s) by electronic check or draft conversion. Your authorization to make these types of electronic funds transfers may be expressed in writing or implied through the posting of a sign. Please see Transaction Limitations on Money Market & Savings Accounts for detailed information on transfer and withdrawal restrictions. Electronic Funds Transfer Initiated by Third Parties You may authorize a third party to initiate an electronic funds transfer between your account and the third party s account. These transfers to make or receive payment may be one-time occurrences or may recur as directed by you. These transfers may use the Automated Clearing House (ACH) or other payments network. Your authorization to the third party to make these transfers can occur in a number of ways. In some cases, your authorization can occur when the merchant posts a sign informing you of their policy. In all cases, the transaction will require you to provide the third party with your account number and financial institution information. This information can typically be found on your check as well as on a deposit or withdrawal slip. You should only provide this information to trusted third parties whom you have authorized to initiate an electronic funds transfer. Charges for Electronic Funds Transfers We do not charge for electronic funds transfers. If you use an ATM that is not owned by us, you may be charged a fee by the operator of the ATM. Right to Documentation Terminal Transfers: You can get a receipt at the time you make any transfer to or from your account using a Bank of the Cascades ATM. Direct Deposits: We will notify you of the receipt of payments in the periodic account statements we provide to you. Periodic Statements: You will get a monthly account statement from us for your checking account(s). You will get a monthly account statement from us for your savings account(s), unless there are no transfers in a particular month. In any case, you will get a statement at least quarterly. If you have opted for, these will be available electronically. Stop Payment Procedures and Notice of Varying Amounts Right to stop payment and procedure for doing so: If you have told us in advance to make regular payments out of your account, you can stop any of these payments. Here is how: Call or write us at the telephone number or address listed in this brochure in time for us to receive your request three business days or more before the payment is scheduled to be made. If you call, we may also require you to put your request in writing and get it to us within 14 days after you call. Notice of varying amounts: If these regular payments vary in amount, the person you are going to pay will tell you 10 days before each payment when it will be made and how much it will be. (You may choose instead to get this notice only when the payment would differ by more than a certain amount from the previous payment or when the amount would fall outside certain limits you set.) Liability for failure to stop payment of pre-authorized transfer: If you order us to stop one of these payments three business days or more before the transfer is scheduled, and we do not do so, we will be liable for your losses or damages. Our Liability Liability for failure to make transfers. If we do not complete a transfer to or from your account on time or in the correct amount according to our agreement with you, we will be liable for your losses or damages. However, there are some exceptions. We will NOT be liable, for instance: (1) If, through no fault of ours, you do not have enough money in your account to make the transfer. (2) If the transfer would go over the credit limit on your overdraft line (Bounce Service or Personal Line of Credit limit). (3) If the ATM where you are making the transfer does not have enough cash. (4) If the terminal or system was not working properly and you knew about the breakdown when you started the transfer. (5) If circumstances beyond our control (such as fire or flood) prevent the transfer, despite reasonable precautions we have taken. (6) There may be other exceptions in our agreement with you. Disclosure of Account Information to Third Parties We will disclose information to third parties about your account or the transfers you make: (1) Where it is necessary for completing transfers; (2) In order to verify the existence and condition of your account for a third party, such as a credit bureau or merchant; (3) In order to comply with a government agency or court orders; or (4) If you give us written permission. Unauthorized Transfers Tell us AT ONCE if you believe your card and/or code has been lost or stolen, or if you believe that an electronic fund transfer has been made without your permission using information from your check. If you tell us within two business days, you will lose no more than $50 if someone used your card without your permission. Telephoning us is the best way of keeping your possible losses down. If you do not tell us within two business days after you learn of the loss or theft of your card and/or code, and we can prove we could have stopped someone from using your card and/or code without your permission if you had told us, you can lose as much as $500. Also, if your statement shows transfers that you did not make, including those made by card, code, or other means, tell us at once. If you do not tell us within 60 days after the statement was mailed to you or sent electronically, you may not get back any money you lost after the 60 days if we can prove that we could have stopped someone from taking the money if you had told us in time. If a good reason (such as a long trip or a hospital stay) kept you from telling us, we will extend the time period. MasterCard Debit Card Additional limits on Liability for Cascade Card. You will not be liable for any unauthorized transactions using your MasterCard debit card if: (i) you can demonstrate that you have exercised reasonable care in safeguarding your card from the risk of loss or theft, and (ii) upon becoming aware of a loss or theft, you promptly report the loss or theft to us. MasterCard is a registered trademark of MasterCard International Incorporated. If you believe your card and/or code has been lost or stolen or that someone has transferred or may transfer money from your account without your permission, call or write us at the telephone number or address listed in this brochure. Error Resolution In case of errors or questions about your electronic transfers or your statement, call or write us at the telephone number or address listed in this brochure as soon as you can. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared. (1) Tell us your name and account number (if any). (2) Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information. (3) Tell us the dollar amount of the suspected error. If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will tell you the results of our investigation within 10 business days (five business days if involving a Visa transaction or 20 business days if the transfer involves a new account within 30 calendar days after the opening deposit is made) after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days (90 days if the transfer involves a point-of-sale transaction, a foreign-initiated transfer or the claim is within 30 calendar days of the opening deposit of a new account) to investigate your complaint or question. If we decide to do this we will credit your account on a provisional basis within 10 business days (five business days if involving a Visa transaction or 20 business days if the transfer involves a new account within 30 calendar days after the opening deposit is made) for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or questions in writing and we do not receive it within 10 business days, we may not credit your account. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation. Bank of the Cascades Attn: EFT Clerk P.O. Box 369 Bend, Oregon Business Days: Monday through Friday Excluding Federal Holidays Phone: (541) or toll-free (877) More detailed information is available on request. Contacting Us: cascades@botc.com By telephone: (541) or (877) By mail: Bank of the Cascades PO Box 369 Bend, OR Or through any of our local branch offices. Effective 01/16 Member FDIC 37

20 BANK OF THE CASCADES ACCOUNT RATES Personal Checking Accounts Rate APY Premier Personal Package Tier 1 (Less than $50,000) Tier 2 ($50,000 to $99,999.99) Tier 3 ($100,000 and greater) 0.01% 0.01% 0.02% 0.01% 0.01% 0.02% Business Checking Accounts Rate APY Business Interest Checking Tier 1 (Less than $50,000) Tier 2 ($50,000 to $99,999.99) Tier 3 ($100,000 and greater) Interest on Lawyers Trust Accounts (IOLTA) Tier 1 (Less than $5,000) Tier 2 ($5,000 and greater) 0.01% 0.01% 0.02% 0.01% 0.79% 0.01% 0.01% 0.02% 0.01% 0.79% Personal & Business Savings and Money Market Accounts Rate APY Personal & Business Savings 0.03% 0.03% Rates effective: December 31, 2015 APY = Annual Percentage Yield Funds Availability Disclosure Personal & Business Money Market Tier 1 (Less than $10,000) Tier 2 ($10,000 to $24,999.99) Tier 3 ($25,000 to $49,999.99) Tier 4 ($50,000 to $99,999.99) Tier 5 ($100,000 to $249,999.99) Tier 6 ($250,000 to $499,999.99) Tier 7 ($500,000 to $999,999.99) Tier 8 ($1,000,000 and greater) Interest rate and APY may change at any time at the Bank s discretion 0.05% 0.05% 0.10% 0.10% 0.15% 0.15% 0.15% 0.15% 0.05% 0.05% 0.10% 0.10% 0.15% 0.15% 0.15% 0.15% 38 39