Content Management System. Management Dashboard. Outpatient Management. Business Activity Monitoring. OPD Management. Information Portal

Transcription

1 medics Datasheet medics is a Simple, Scalable, Affordable IT solution for single or a network of hospitals of any size. The key objective of this solution is to integrate operations across single or large network of hospitals, seamlessly and effortlessly. Based on a centralized model of deployment, medics enables hospitals to bring in advanced levels of control and management across their enterprise. medics is based on the latest Open-source Web technologies. It is platform and Web browser independent, delivering the maximum flexibility to its clients. It delivers the following benefits: 1. The lowest cost of ownership for an Enterprise class application. 2. Secure access from a variety of computing devices -- desktops, laptops, tablets, and mobile phones. 3. Significant reduction in the cost of maintenance. 4. A familiar, user friendly User Interface as compared to non-web applications. medics has been designed to support a Centralized Deployment model of installation. It can be hosted out of a single datacenter, providing access to all hospitals in the hospital network. medics is also being offered as a Service on the Cloud. Small to medium sized hospitals and chains of hospitals can opt for this service for a small monthly subscription. This Software-as-a- Service (SaaS) model removes the pains usually associated with managing an in-house IT solution. Key Benefits Its simplicity helps easy and fast adoption of a sophisticated but comprehensive IT solution. Its scalable design allows hospitals to start small and effortlessly grow to use the complete set of capabilities of the solution. Its Process Control Center allows real-time monitoring of key business processes within the Enterprise. Its proactive capabilities avoid delays in carrying out tasks. Task handoffs need not be done manually. A centralized Management Dashboard allows management to get a single unified view of operations across a single or a network of hospitals, enabling management to effectively control the cost of delivering service An on-line Medical Record for patients across the network improves the speed and quality of healthcare delivered by the physicians and nurses The system s comprehensive material, drug, and collection tracking capabilities reduces revenue leakage A patient portal delivers a unique patienthospital experience that significantly increases patient satisfaction Features Managing a network of Hospitals Single installation supporting multiple Hospitals and Clinics Centralized corporate functions, like Purchase and Inventory Management Hospital and network-wide privileges to control access to enterprise data Patient referrals across the enterprise Enterprise System Administration Define the complete hospital network, divided into Regions, State, and Town/City Define all Masters, Policies and Workflows centrally for the Corporate Create different Model hospitals and clinics by inheriting from Corporate Masters, Policies, and Workflows Setup a new hospital using any one of the defined Models Alter definition of a Model and have the changes automatically get propagated to hospitals/clinics of that Model Maintain Audit Trail of all changes to system administrative data

2 Management Dashboard Graphical display of summary data of Key Performance Indicators (KPI) for the entire enterprise, individual hospitals, and departments within a hospital. For example, Average Revenue per day per bed, Bed Occupancy, Discharge TAT, Sales, Discounts, Outstandings, Resource Utilization, Expenditure, Patient and Service counts, Year-on-Year Growth across all KPIs, etc. Drill-down to get details along any dimension Study trends over any specified time period Compare Actuals with Targets for all the KPIs Study correlations among parameters to better understand trends Personalize dashboard to each user s needs Business Activity Monitoring Define critical events and processes that require real-time tracking Monitor critical events and processes across the network in real-time, using the medics Process Control Center capability Monitor workload across all departments to help remove bottlenecks Analyze the performance of every process over a period of time to identify and fix bottlenecks in the process Track critical events across all hospitals from a single dashboard Information Portal A web portal accessible to all users of the enterprise Central location for all shared documents and reports, e.g. SOPs, leave application forms, etc. Access to commonly used information, e.g., hospital numbers, package details, etc. Display of news items and bulletin board Content Management System Publish static and dynamic content on the Information portal Publish news and bulletin items on the portal Publish Reports on the portal WYSIWYG editor for editing the content Assign role based access to every content on the portal Facility to define the validity period for every content Facility to preview the Information portal Outpatient Management Patient registration, with unique enterprisewide patient number assignment Printing of patient cards, labels and case sheet Comprehensive Patient Search using various filter criteria Duplicate patient check Alerts for patient dues, declined claims, etc. across the patient s family during registration Patient self-registration facility from Hospital Portal Attaching documents to patient record Telephonic appointment booking Ability to overbook time slots Facility to schedule recurring appointments Canceling and rescheduling appointments Facility to check appointments on mobile phone by consultants Appointment integration with Google Calendar Managing walk-ins Managing corporate patients Health checkup management Handling referrals from other partner hospitals OPD Management Effective management of Outpatient queues Electronic Queue Display on strategically placed LCD monitors Proactive management of patient waiting times Record Nurse triage Front Desk Management Provide information to handle patient, doctor and service related enquiries

3 Monitor all patient follow-ups, e.g. for scheduling appointments, reminders for vaccinations and sample collections, etc. Monitor waiting patients Track handing over of Reports Emergency Patient Management Emergency Patient Admission Triaging of emergency patients Graphical console to monitor emergency patients High priority handling of orders for Emergency patients Recording issue of drugs/materials Posting charges for patients MLC patient handling Handling Brought-in-dead cases Conversion of emergency patients to inpatients Emergency store management Daycare Patient Management Scheduling of daycare procedures/admissions Admission of daycare patients Recording post-op procedure notes Recording issue of drugs/materials Preparing of Discharge Summary Recording patient discharge Doctor s Module View list of patients to consult Access electronic medical records of patients Order lab tests and investigations Write prescriptions by Generics or Brand Automatic reporting of drug related warnings and drug interactions, e.g., drug to allergy, drug to drug Refer patients to an internal doctors, to doctors in other hospitals of the same network or outside Initiating and monitoring Care/Treatment Plans for patients Recording procedure advices Reviewing investigation results Manage personalised lists of services, prefilled drug prescriptions, diagnosis, etc. for quick selection Monitor doctor appointments Electronic Medical Record A single patient record across the enterprise delivers seamless tracking of patient care SOAP notes based recordings Recording of Allergies, Pre-existing conditions, Clinical Alerts Customizable Medical History Configurable Physical Examination recording Speciality specific Examination templates Medical diagrams with annotation facility Diagnosis in ICD 10 Doctor notes Referral notes Letters, based on templates Attach all types of documents, e.g. Images, Videos, Audios Prescription history Previous surgeries Discharge summaries Managing Immunization Plans and Adult Vaccinations Charting of Lab results and key Observations Facility to flip through scanned case sheets and other clinical documents Speciality Specific Modules Ophthalmology: Optometry, Ophthal EMR, Opticals Management, Eye Bank Paediatric: Immunisation Planning, Growth Charts, Well-baby care plans Obstetrics: Pregnancy Recording, Antenatal Care Plans, Birth Management IVF: ART Bank, Fertility treatment, leading to Antenatal Care Dental: Dental Care Plans Order Management Fast, on-line recording of orders Facility to place recurring orders and order sets, e.g. Lipid profile Customizable order signing workflow before activation Setting up appointments for schedulable investigations Patient Billing Flexible pricing of services, by visit type, bed type, by doctor, etc.

4 Facility to define price lists to be effective from a future date Corporate and TPA specific tariff definitions Defining and handling Corporate/TPA plans, e.g. CGHS Defining packages for major procedures and Corporate Health Checkups Inpatient and outpatient billing, including insurance and corporate billing with pre-auth workflow Recording extensions to pre-auth eligibility amounts Approval based discounts on Hospital share and Doctor s share Managing Staff Benefit schemes Managing Loyalty programs Collecting advance against planned treatment Recording refunds using a configurable approval workflow Monitoring inpatient accounts Computing doctor s compensation Claims Management Claim packaging and submission Managing Claim settlements Handling Claim denials Resubmission of returned claims Recording payments against claims Ageing analysis on claims Laboratory Managing all Lab disciplines like Biochemistry, Histopathology, Microbiology, Hematology, etc. Automatic generation of sample collection list Support for bar-coded samples Recording sample collections Management of external lab orders Recording results of tests Reviewing relevant patient medical history Reviewing and signing results Automatic alerts for panic values in results Reporting provisional test results before signing beyond regular working hours Bi-directional interfaces with Auto-analysers Scanning and transcribing external lab reports Request redo of tests Result reporting in patient s medical record Digital signing and mailing of reports Tracking Lab TAT Laboratory sub-store management Radiology Managing appointment and walk-in patients Radiology order processing Attaching images to radiology results Creating reports using configurable templates Digital signing and mailing of reports Comparing images Pharmacy Management Filling and dispensing drugs against prescriptions Refill management Label printing, with drug alerts Retail sales of all pharmacy items Select from alternate drugs while issuing Issue drugs against IP drug/material orders Procure drugs from suppliers Manage drug inventory Manage stock for consumables and medicines Inpatient Management Inpatient admission recording planned and walk-ins Bed reservation for scheduled admissions On-line bed allocation for patient and accompanying person Printing IP admission sheet Printing wrist bands and other labels Recording patient advance requests Admitting patients Nursing Management Track patients in the wards using Nursing Console Recording and monitoring patient orders Recording of nurse charts i.e. Intake-Output chart, Progress Notes, TPR, etc. Ordering investigations and posting charges Issue of drugs/materials to patients Collect sample for lab tests Medication Administration Record (MAR) Recording procedure requests Recording transfer to OT Requesting for Physiotherapy and Dialysis Recording diet advice and request for counseling Mark patient for discharge Recording of Discharge Summary using configurable templates

5 Tracking patient discharge process Handling of IP referrals Managing bed transfers Recording Birth Recording Death Nursing station sub-store management OT & CSSD Management Scheduling procedures and OT rooms Inventory planning for surgery Recording Pre-anesthesia Check (PAC) Pre- and post-operative recording of procedure information Recording drug and material consumptions for an OT procedure Recording surgeon charges and other charges of the surgical team Request tracking and distribution of sterilized material Recording details of autoclave cycles Collection of non-sterile items Inventory management of sterile items Sterility checks for autoclaves OT sub-store management Diet Management User definable meals, menu types, and diet items Handling requests for Diet counseling Day-wise diet planning for patients Handling ad-hoc meal requests NPO handling for Surgery patients Meal order generation for Kitchen/Cafeteria Medical Records Department Tracking the MRD folder location in the hospital Automatic requests for MRD folder at the time of patient check-in Place ad-hoc request for folders Transfer folders across departments Print Birth Certificate Print Death Certificate Record diagnoses for inpatients, using ICD 10 Service Center Management Appointment scheduling for Physiotherapy, Dialysis, etc. Order processing Customizable reports Sub-store management Blood Bank Management Donor registration Manage donor panels Recording blood collection from donors Testing and typing of blood Recording component separation Managing storage of Blood components Handling blood requisitions Cross-matching Handling external blood requests Handling expired blood bags Blood bank sub-store management Camp Management Define and get approval for conducting specific camps for patients At the camp, record camp visitor details demographics and health data Record referrals to the Hospital/Clinic for further evaluation or follow-up visits Upload camp visitor data into the system Register camp patients when they visit, using data recorded during the camps Report on conversion from Camps Patient Relationship Management Recording and tracking all communications with patients Automatic SMS notifications and reminders to patients Patient portal accessible to all patients to lookup medical records, active prescriptions, Investigation Reports and monitor key readings of family members Access to diagnosis/treatment specific articles from hospital e-library for patient education Facility for patients to interact with physicians Request for appointment on the patient portal Housekeeping & Linen Management Managing housekeeping tasks Turning around beds after discharge Acceptance of soiled linen from departments Distribution of cleaned linen to departments Managing inventory of consumables

6 Ambulance Management Recording of ambulance requests from various departments Recording of external requests Processing of ambulance requests SMS to Ambulance driver with pickup details SMS to patient with assigned ambulance details Tracking of idle and on-field ambulances Tracking ambulance location through GPS Biomedical Waste Management Categorisation of waste Manage schedule for waste collection Tracking and transportation of waste Inventory Management Organize stores as one or more Main stores and sub-stores, or Central stores for a chain of hospitals and clinics Manage stock, including consignment and free items, samples Automatic raising of draft indents based on pre-defined re-order levels Receive material and drug items (GRN) Record Purchase Returns with supplier debit note Handle rejected or expired stock Browsing stock levels at all sub-stores Process indents raised from sub-stores Transfer of stock between main stores and sub-stores, and between sub-stores Raising of Purchase Indents Configurable approval workflows for all inventory transactions FSN, ABC, VED and XYZ analysis Viewing of Stock Ledger Viewing all stock transactions Manage periodic Stock-taking Purchase Management Manage rate contracts with vendors Process purchase indents Raise Request for Quotations Compare quotations from vendors Prepare purchase order on a vendor, with configurable levels of approvals Ability to configure centralised Purchase Management in a chain of Hospitals and Clinics Centralised Purchase with distributed delivery Asset & Equipment Raising Purchase Indents for Assets Recording procurement of Assets Automatic generation of configurable asset ids Maintaining Asset Registers Performing regular audits of all assets Tracking transfers of assets across locations Automatic posting of depreciated cost at predefined intervals Scheduling preventive maintenance Auto-reminders for AMC renewals, preventive maintenance checks and insurance renewals Preventive maintenance checks with configurable checklists Reporting breakdowns Assigning breakdown calls to engineers Processing breakdown calls to closure Maintaining breakdown and repair records Call Center Management Centralised appointment booking for a network of hospitals Easy access to information regarding clinic location, doctor availability and more, to attend to telephonic enquiries Patient Call Log Centralised Console for managing Work queues Integration with Patient Portal, Mail Servers for responding to patient enquiries Task list for patient follow ups Integration with Google maps for clinic locations SMS / clinic directions, info on doctor availability, packages, hospital offers to callers on request MIS & Statutory Reports Standard set of reports e.g. Revenue Report, Collection Report, Doctor Compensation Report, Discounts, Bed Occupancy, Discharge TAT, Patient Counts, Service Counts, etc. Statutory Reports, e.g. VAT Report, Infectious Diseases Report, Indigent Patient Visit Report, Birth and Death Reports, etc.

7 User-defined reports using a Report Designer Security Management Creation and management of users Role based access rights for all system features Emergency access rights for use in special situations Logging of all emergency accesses Policy based recording of audit trail information for user-specified list of activities in the system, e.g., viewing and modification of medical documents, stock adjustments, etc. Interoperability with External Systems HL7 compliant Seamless, real-time interface with any accounting package, e.g. Tally, SAP FI, Oracle Financials, etc. Uni- and bi-directional interfaces with Autoanalyzers Integration with PACS Integration with drug databases like MIMS Interface to external HR and Payroll packages Technology Platforms Open source technologies -- Java, J2EE Completely web-browser based user interface using DHTML, JavaScript, and AJAX technologies Windows or Linux Server Support for MySQL, PostgreSQL, Microsoft SQL, or Oracle DBMS Compatible with all standard-based Web browsers Access from mobile devices, e.g. Android and ios platforms