Hospital Management & Information System

Transcription

1 Efficient, patient-centered IT management forms the basis of a successful hospital...and Melite has the answer Hospital Management & Information System Simplifying Health Care through a next-generation Soluation

2 Welcome to melite Melite Technologies was founded with the mission to provide best-in-class software and product development services to a diverse set of customers. As a partner in innovation, we breathe life into the ideas of our customers and provide a wealth of deep technical knowledge to ensure successful project delivery. In this fast evolving market, companies are increasingly dependent on their development partners for their business success. Melite has the right blend of technical experience, expertise and enthusiasm to meet customer requirements. Melite serves clients all over the world and has developed a penchant of contributing value to each customer s software development lifecycle irrespective of the technology or application platform. We believe in incremental innovation, process oriented approach, fanatical execution and delivering complete solutions.

3 Product Overview Revenue Cycle Melite end-to-end health insurance claims solution and our comprehensive billing, we can make an immediate impact on a healthcare provider s financial performance. Melite Healthcare empowers hospitals to reduce the focus of staff time on patient administration and increase the time spent on patient care. Melite Billing manages the entire billing process, changing a paper-based process to a traceable electronic process. Melite Billing also fully integrates with Melite HMIS application, and it ensure automatic associating for insurers to the relevant electronic claim. System Integration In today s healthcare environment, maximising the benefits of existing or planned investment in technology is dependent on an expertise in healthcare systems integration that is rarely available to most healthcare providers. Melite integration engine Simple to set-up & deploy Simple to configure Extremely Robust Highly Scalable Cost effective Seamlessly connects multiple applications & databases Benefits to Our Customers Using our integrated software solutions we deliver quantum efficiency and cost savings to healthcare organizations throughout their general administration, clinical patient records and insurance claiming processes. We frequently act as agents for change in organizations who are suffering from project fatigue, or faced with new challenges with old systems that they can t afford to replace and require increased integration. Our solutions are shrink-wrapped, work with what you ve already bought and enable rapid progress towards a working environment with reduced paperwork, less duplication, and increased revenue focus. Our software is easy to work with as the electronic forms retain the look and feel that healthcare providers are already familiar with. There are no menus to learn, just point andclick, which reduces the need for training. We deliver sustained performance improvements, so that our solutions pay for themselves in a matter of months. Our software can be securely accessed anywhere e.g. The Users, Doctors can access at home or in the office and see an electronic work list remotely, securely, review and sign electronically. There is up-to-date information instantly reflected in the patients EMR with a complete audit trail which is fully backed up securely with nothing ever lost. Our technology links with new developments New forms, revised forms, new regulations, or communications with new systems can be re-configured in a matter of hours.

4 Melite Hospital Management & Information System (M-HMIS) MHMS provides the benefits of streamlined operations, enhanced administration & control, superior patient care, strict cost control and improved profitability. M-HMIS is powerful, flexible, and easy to use and is designed and developed to deliver real conceivable benefits to hospitals and clinics. More importantly it is backed by reliable and dependable Melite support. M-HMIS is designed for multispecialty hospitals, to cover a wide range of hospital administration and management processes. It is an integrated end-to-end Hospital Management System that provides relevant information across the hospital to support effective decision making for patient care, hospital administration and critical financial accounting. Melite is a comprehensive Hospital Management Information System (M-HMIS) for managing the workflow/processes across the healthcare enterprise. Melite is capable of both retrieving and disseminating patient specific data (clinical and financial) across the entire health enterprise. Melite is designed to fulfil Health Fore s vision of the future of healthcare industry - IT reaching across the continuum of care. Melite is tightly integrated with HealthFore s other Healthcare products like Resource Management, Knowledge Management and Business Intelligence applications. Melite therefore enables a totally integrated, paperless and film-less Healthcare enterprise.

5 Features of M-HMIS Centralized Database system User Friendly design Complete database Driven Easy to be customized Modular Structure Graphical user interface Highly secured, user wise authentication of modules Easy to install, Easy to maintain Single window view to locate patient Billing, Collection, Discharge Detail, Patient Medical History, clinical notes, OT details etc. General and Standardized Health Packages for the OPD & IPD Patients generated. Authentication & Verification of entries through Audit Trail Facility. Easy Query Handling for instant decision of Bed Allocation for Patients, and request for the Bed Transfers. Effective Search Facility to Search any type of Information related to Patient. Built in Work Flow Management for all Functional areas. Interface with the Bar Code. Interface with various Laboratory Equipments for Data Capturing. Connect multiple branches of Hospitals. Remote accession of database for instant support Technology for M-HMIS Microsoft.Net Framework 2.0, 3.0, 3.5 Languages: C#.NET, Java Script Web Technology : ASP.Net 2.0,3.5 Web Services Ajax Development ToolKit Database : SQl Server 2005/2008 Operating System : Windows NT Windows Server 2003/2008 Windows XP Windows Vista Windows 7 Tools: Microsoft Visual Studio (2005/ 2008/ 2012) Internet Information Services (IIS) 5.0/6.0/7.0 Crystal Report

6 Melite +IMIS Patient Clinical Clinical Support Materials Management Revenue Management Support Modules Tools Patient Registration Inbuilt Investigations Operation Theatre Inventory Patient Billing User Administration Forms Designer Appointment Scheduling e-prescribing (e-rx) Blood bank Supply and Procurement Insurance & Contracts Management Security Administration Reports Designer Admission Discharge EMR & Clinical Data Repository Medical Records Pharmacy Management System Claims Management HR View Definition Emergency Management Automated to pharmacy Dietary Services Healthcare Packages Eye Bed & Wards Management Clinical Reports Equipment Maintenance System Management Information System Dialysis Patient Relations Hospital Adminstration Finance Responsibility Accounting

7 Modules in HMIS 1. Admin 2. Registration (OPD and IPD) 3. In-patient management 4. Outpatient Management 5. Bed Management 6. Emergency 7. Doctor s Module 8. Dietary Module 9. Investigations 10. Case sheet 11. Gynaecology 12. Eye 13. Dialysis 14. TPA and Insurance Management 15. Electronic Medical Record (EMR) 16. OT Management 17. Ward management 18. Billing (OPD and IPD) 19. Pharmacy Module 20. Stores 21. Discharge Summary 22. HR Management 23. MIS Reports 24. User Management Module *Coming Soon* 25. Ambulance 26. Blood Bank

8 Admin 1. This module handles all the master entry details for the hospital such as IP/OPD, branches, locations, departments, Pharmacy etc. 2. It Manages consultation detail such as doctor specialization, consultancy fee and service charges. 3. It regulates and enables different user rights at different levels which solely depend on the Administrator. 4. It manages the existing users by restricting access control to any resources available in the organizations. 5. It also includes online user s access permission and tracks entry details. 6. It schedules doctors, operation theatres and equipments. Patient Registration and Appointment Scheduling Module The Registration module is an integrated patient management system, which captures complete and relevant patient information. The system automates the patient administration functions to have better and efficient patient care process. Appointment scheduling deals with scheduling of physician appointments for the patients. The user can view the schedule for a particular doctor, the appointments scheduled for the doctor, the free slots available, blocked slots. Based on the slot availability, the appointment can be fixed. The appointment can be rescheduled and Cancelled based on the scenario. The hospital can track and manage Scheduled Visits, Emergency Visits, and Visit cancellations. The user can view all patient s previous visitations to the hospital and also No- show patients list. Telephonic appointments for unregistered patients can also be scheduled. Patient Registration Details Inpatient and Outpatient Registration Appointment Scheduling (Patient / Doctor wise) Doctor s Schedule Summary Doctors Daily Schedule List Patient Visit History Medical Record Movements Patient Visit Slip Sponsorship Details It provides for enquiries about the patient, the patient s location, admission, and appointment scheduling and discharge details. Furthermore, this system even takes care of package deals for a patient for a fixed cost. Medical Record keeps an abstract of clinical data about patients. It allows easy retrieval of medical records on patients.

9 In-patient management In-patient Admission Discharge Transfer module is a part of patient management system and takes care of admission process of a patient. It captures the diagnostic tests, medicines and procedures prescribed by the doctors and nurses. These orders are then processed by their respective departments. This module manages the allocation of a bed/ward/room to a patient according to its availability and also the transfer of patients. This application guides the appropriate discharge process of a patient and generates a comprehensive discharge summary at the end. Comprehensive form for collection of precise data regarding the patient Tools for accompanying the decision making process. Recording the doctors and nursing notes for further management. Processing orders in real time to the respective departments. Managing the billing process. Managing the payments done by third parties Bed and ward allocation and transfer Out patient Management The Outpatient module serves as an entry point to schedule an appointment with the Hospital Resident Doctor or Consultant Doctor for Medical Consultations and diagnosis. This module supports doctors to take better and timely consultation decisions by providing instant access to comprehensive patient information. Patient visits are divided into New, Follow-up and Review. This module also handles requests and results of laboratory tests and other examinations. External Doctors visit to in patients can be managed by this module. Some patients may avail only the hospital facilities like Lab, Radiology, and so on. Patient s Appointments Daily / Weekly Schedule Summary Appointment Scheduling / Rescheduling Facility Outpatient Medical Observation Details Investigation / Treatment History Group / Package Registration Facility

10 Bed Management The Bed census management module maintains the record of bed occupancy status at all times. It facilitates the estimation of appropriate waiting times for patients and avoids unnecessary empty beds. It helps the Healthcare organization in reducing the bed turnover time which is very essential for optimization of the revenues. It also provides statistical information regarding the occupancy status of a bed over a period of time. Current bed allocation status overview Monitoring and reducing the bed turnover time Recognizing the staff involved in the turnover process of a bed Statistical analysis of utilization per ward, consultant and specialty Calculation of revenue generated from each type of bed Emergency Management Emergency module in the hospital management system software allows fast registration of patients by the capture of key and very specific registration details such as demographic information, keeping in mind the critically of this function Enable emergency registration of patients by capturing key registration details. Schedule Emergency Appointments for critical patients and facilitate their admission on a priority basis Record and view the various incident reports

11 Doctor s The doctor s workbench is the gateway for doctors to the hospital management system software. It provides for a single point access to current and future appointments, past history, reminders, latest laboratory/radiology test results for both outpatients and inpatients List of appointments booked for the current day or any future day List of outpatients most recently seen by the physician List of inpatients admitted in the hospital under the care of the physician List of pending surgeries scheduled for the physician Patient history as a drill down from each of the above list Drill down to reports/charts for each episode Alerts/reminders to the doctor Dietary Module: The dietary module in the hospital management system software is designed to assist the hospital kitchen in providing meals to inpatients as per the instructions of the dietician. The module facilitates the dietician to prescribe a diet as instructed by the physician to any given patient. The module also allows the maintenance of meal scheduling, customizing meals as per patient meals and recording of individual meal orders. Captures the calorie count as well as the nutritional information of all food items. Facilitates capturing of recipes that are made up of food items or other recipes and their proportionate quantities. The steps for preparation can also be mentioned. Maintains the nutrition information of recipe items. Facilitates creation of a day wise meal plan for the kitchen by the dietician in the system for breakfast, lunch and dinner for any given period of time as per the different requirements of patients.

12 Investigations This module is used by the pathology lab to record and disseminate the information regarding the tests performed. The Laboratory department receives online request from doctors and also allows laboratory personnel to generate requests. The Laboratory module supports to perform various tests under the following disciplines: Biochemistry, Cytology, Hematology, Microbiology, Serology, Neurology and Radiology. Tests are grouped under various sections and sample type (specimen). Based on the request the user can input the sample and generate the sample number and get a sample number printed. Results can be entered based on the sample type either to one test or multiple tests. If the test result requires approval, the supervisor has to approve the result and it is made available to concerned doctors. There are 2000 and odd investigation items fed in to the database. These investigations have built in parameter driven and format driven report generations. If any requisition has due amount to be paid, the reports cannot be printed until the amount is cleared. All the equipment in the lab can be scheduled for patients. Search by using unique patient ID/Record ID/ Name /between any two Dates. Information gathering about date of Visit, Referred Doctor name etc. Auto generation of sample number for subsequent samples. Separate & Modified way to handle Culture & Sensitivity. Generate Test Reports and receipt generation for printing Real time communication of the test result to the Clinicians. Normal & abnormal test result values are differentiated on screen & on printouts. Doctor s referrals and amount collected from relevant patients. Records of Incentives are also calculated doctor wise & can be analyzed between any two dates.

13 Case Sheet Facility to store details of operation notes during surgery such as vital signs, BP, pulse, IV fluids, R.R., drugs, etc. are also maintained in the system. This information is available at any time following surgery. The entry of complications, events, etc. are specifically added as Special Notes on Surgery. Case sheet provides all the information regarding an inpatient. It has 18 tabs which are used to store from the amounts paid at the time of admission to dischargesummary The service module provides for effectively managing all the services available in the hospital and the charges for each of these services are securely entered and handled. The Case Sheet Module is a fully integrated knowledge repository that caters to Medical and clinical records of patients in the hospital as inpatients. The system supports medical professionals of various departments of the hospital with relevant information like medical examinations, diagnoses, treatment histories, test results and so on. The module provides access to critical and complete patient data that leads to high quality cost effective and efficient patient care.

14 Gynecology Module Gynecology module integrated with a comprehensive M-HMIS that s designed for the unique needs of Gynecologists. This module enabling them to digitize every process in their practice including the gestational age, prenatal details, GYN history, e-prescribing, connection with labs for order and results management, physical exams Equipment Operation and Maintenance Operation Theatre Scheduling The Theatre Booking module facilitates the booking of a theatre for surgery on OPD/IPD patients. The system enables theatre scheduling, ascertaining the consultant s OPD schedule and the availability of equipment necessary for surgery. This module maintains a list of surgical/general equipment used in the hospital. It will take care of overall accounting with respect to spare parts, utilization and maintenance. Monitoring of equipment for its performance based on hours used. Allocation planning for certain equipment is done on the system for specific surgeries or procedures. This eliminates confusion in the transferring of equipment from one location to another.

15 Eye Registration of eye patients and quick registration of the patients is common to all modules and available here also. Eye module is designed basically for the patients who schedule surgeries and get discharged without being admitted as inpatients. Eye surgery costs depend on the lens used in the surgery. For this reason package creation facility is made to define various packages with different lenses. Based on the selection of the package by the client, that lens will be used in the surgery. Based on the operation theater bookings for the surgery, lenses requirements can be estimated and if short of stock, indents can be raised. In case the lens of the booked package is not available in stock, lens of higher value will be used in the surgery. This variance is obtained in the form of lens variance report. This helps the management to understand how effective the procurement planning is in place. This also helps to reduce costs by using higher value lenses when stock lenses defined for the package booked are in short. Eye packages can be defined with a set of materials, medicines, doctor services and equipment services. If any other services availed other than the defined ones in package, billing will take care to bill the patient for the extra services or materials. Dialysis The Dialysis module is an equipment scheduler to reduce waiting time of patients and to request anappointment ahead of time. Dialysis patients need dialysis at regular intervals. The frequency is decided by the doctor. But the dialysis machines in the hospital have to be properly scheduled so that no machine is idle at any time and no patient should face problems without a dialysis. This effective management is made available in the form of dialysis machine scheduler. This helps in viewing the available slots, booked slots, advance booking. Patients can book dialysis, postpone based on availability with the help of this scheduler. Booking are advised based on the interval given by the doctor and number of dialysis advised. Patients can also adjust the dates based on their requirement. The materials used in each dialysis can be tracked and stocks of the dialysis department can be estimated based on the bookings on the machines. This will help in tracking the stock levels of the items used in dialysis department.

16 TPA and Insurance Management: The TPA and Insurance Management module facilitates the process of settlement of the bills of a patient insured or covered by a third party. It records the details of third party payers and insurance companies. It helps to verify the eligibility of the patient for reimbursement by the third party or the insurance company. This module helps the hospital file online claims on behalf of the patient in a prescribed format along with the discharge summary and various bills of the services provided to the patient. It also helps to track the status of the claims and provides a provision for follow up to these TPA and Insurance companies. Provision to record the TPA and Insurance details of a patient. Instant verification of eligibility of the patient. Online submission of claims forms. Provision for follow up with the TPA s and Insurance companies. Status enquiry of the submitted claims. Integration with other modules for discharge summary and other details. Provision to bill the patient separately for the services provided by the hospital that are not covered by the TPA and Insurance companies. Provision for cashless hospitalization. Electronic Medical Record (EMR): The EMR Module is a fully integrated knowledge repository that caters to Medical and clinical records of patients in the hospital at any time. The system supports medical professionals of various departments of the hospital with relevant information like medical examinations, diagnosis, treatment histories, test results and so on. The module provides access to critical and complete patient data that leads to high quality cost effective and efficient patient care. Patient Search with Various Search Strings Patient Demographic Viewing Previous Visit Details Medical History of the Patient Billing Details of Patient

17 Billing Management The Patient Billing module handles all types of billing for long-term care. This module facilitates cashier and billing operations for different categories of patients like Outpatient, Inpatient and Referral. It provides automatic posting of charges related to different services like bed charges, lab tests conducted, medicines issued, consultant s fee, food, beverage and telephone charges etc. This module provides for credit billing and can be seamlessly integrated with the Financial Accounting Module. The billing module is extensively flexible by which each of your billing plans can be configured to automatically accept or deny. The system is tuned to capture room and bed charges along with ancillary charges based on the sponsorship category. The Billing Screens are used for In-patient and Outpatient Billing and Invoicing. Further more the charges for various services rendered can be recorded through service module and this can be used for billing purposes. Payment Modes / Details Sponsorship Conditions Details Patient Billing Details Approval from Sponsor Company Sponsorship Details Package Registration Sponsor Verification Automatic Room and Board charges Auto-generated Codes and Billing Criteria Provision for Pre-billing Extensive third-party Billing Automatic prompts for receipts or refunds for any Balance due to / from the patient Confirm the invoice and ready for dispatch and post to accounts. Sponsorship conditions creation and management Validity period for each plan/category Applicable for both Outpatients and Inpatients Total or part Percentage discounts for each service or services under a single cost centre

18 Pharmacy Module Pharmacy module deals with the automation of general workflow and administration management process of a pharmacy. The pharmacy module is equipped with bar coding facilities, which makes the delivery of medical items to the patient more efficient. This module deals with the following activities. Enquiry Quotation Purchase order Online approval Pharmacy drug configuration Pharmacy stores configuration Drug issue to patients and billing Unit dosage facility Supplier information Maintenance of drug inventory Purchase Requisitions Purchase Order Online request for stock from various sub-stores Online stock transfer Maintenance of stock at different sub-stores Return of items nearing expiry Goods receipt Stock Transfer (inter store stock transfer)

19 Stores General Stores deals with Purchase of Items, Issue of Items, Maintenance of Stock, Online stock transfer, maintenance of stock at different sub-stores, Physical stock verification and adjustment, Return of items to supplier etc. : Stock management Stock control Stock Purchase through Enquiry generation Sub stores issues and receipt of stocks Stock requisitions from sub-stores and corresponding management Purchase Requisitions Goods Receipt Note and Purchase returns Automatic stock updates on receipt of goods Stock returns tracking Invoice verification Supplier invoice management MIS Dashboard The dashboard presented in the hospital management system software is a summary of key parameters values covering all areas of the hospital that are generally monitored by the top management on a regular basis. Some of the parameters could be current bed occupancy, revenue for a period, collections etc. Presentation of key parameters for easy navigation to the management like Total No of Registration Bed Status Ward wise/hospital wise Revenue details Auto Refresh facilitating latest information at all times User Management Module The User Management module basically deals with security through controlling the access to the information available in the application. Any user associated with a user group can access only those screens for which the user group has rights. It also deals with the System Related Activity like User Monitor, Creating User Group Master, User Master and view the User Group Lookup of employee database and Generating Daily Statistical Summary.

20 MIS Reports Module Information is worthwhile only if it can be accessed at the right time, by the right people and serves the right objective. Believing in this concept, hospital MIS and reports module is designed to offer deep insight into every department of the hospital. This module helps to track and manage hospital operations effectively. Our hospital management information system (MIS) efficiently tracks timely progress through detailed information. This module allows printing reports in various formats, sizes, fields and output method. This system provides various reports for the management, department heads and users. The reports can be viewed and printed both in Text and Windows format. Clients can also print reports for any flexible duration. You can imply various reporting filters to gain the customized reports. Salient features: Provides information from across the hospital organization. Provides access to standard and customized reports. Provides latest information & statistic at selected intervals. Provides integrated search facilities.

21 The Human Resource Module (HRM) in Melite HMIS has a set of rich features and integrates seamlessly with other module. Melite HMIS HR module offers you wide solutions for HR department making it possible for other department to access specific employee data. The HR modules covers all the function required in business practice and is flexible enough to optimize the business processes by configuring to suit customer s requirement. Salient features: The Human Resource Module (HRM) in HMIS has a set of rich features and integrates seamlessly with other module. HR module offers you wide solutions for HR department making it possible for other department to access specific employee data. The HR modules covers all the function required in business practice and is flexible enough to optimize the business processes by configuring to suit customer s requirement. Personnel Management: The personnel management comprises of HR master-data, personnel administration, recruitment and salary administration. Organizational Management: Organizational management includes, organizational structure, staffing schedules & job description. Salary management, statutory reporting, attendance management for salary calculation. Time Management: Time management includes shift planning, time recording, absence & leave management.

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