Patient coordination and medical collaboration

Transcription

1 Patient coordination and medical collaboration Practices / Medical centers Clinics / Hospitals Care / Sociotherapy Service providers Managed care / Insurance

2 The samedi principle Patient coordination and medical collaboration for improved predictability, less administration and increased patient service! In many areas, the use of the Internet is nowadays an integral part of daily life. Whether executing banking transactions online, shopping online or booking a flight via the Internet - the World Wide Web has established itself as state-of-the-art information and communication Platform. Also in healthcare, online processes are becoming increasingly important. More than 60 percent of the population in industrialized countries use the Internet for health issues today. Two out of three doctors have their own website and use online marketing strategies. The complex, cross-sector coordination of treatments within healthcare provision is currently still largely done through analogous communication by fax, phone or mail both a time-and cost-intensive and error-prone medium. Digital treatment planning allows transparent processes, improved data quality and greater cost efficiency. The software solution samedi provides seamless networking to all healthcare providers based on a collaborative process of planning and patient management across sectors. The coordination of the treatment process as well as the digital representation of all relevant communication channels between patients, doctors, hospitals, health insurance companies (,) and other medical service providers can be managed and configured via samedi comprehensively and more efficiently at the same time. Moreover, samedi fulfills the highest safety requirements (based on European patents) while being built on a fully web-based architecture. Thus, samedi does not require any additional hardware or software installation and can be integrated also in heterogeneous software environments thanks to manifold technical interface options (API). samedi offers the following custom-tailored modules on a fully online basis: Calendar scheduling based on workflow management & resource planning Rule-based patient booking portal and automatic patient reminder system (CRM) Appointment coordination and collaboration in the physicians network Patient account, electronic medical records (EMR), and auto patient notification system Digital form management for collaborative treatment documentation and invoicing Expandability through the integration of third-party web-software e.g., laboratory systems (Starnet of Sonic Healthcare) And much more

3 samedi for hospitals Provide a 24/7 online service for your referring doctors and patients while improving the quality and efficiency of internal processes of your hospital Optimise your internal and cross-sectoral care processes by following the unique samedi approach. Based on sophisticated encryption technology, resource scheduling, appointment booking, referrals, as well as the coordination of treatments are conducted securely online without media disruption via samedi increase your service, efficiency and quality levels with less administration. Benefits for hospitals at a glance: Referral network: Using samedi you can establish your own network of referring doctors according to your individual requirements and preferences. Through specific rules you can decide individually who is allowed to book certain treatments and online resources at a given time. In just a few clicks doctors can refer patients to your hospital including all relevant patient information. Cross-hospital resource planning: The Workflow-management of samedi allows hospitals to manage their doctor, HR, room, bed, and equipment resources more precisely and efficiently using the call-center module even across departments and locations without media disruption and according to highest safety requirements. Online (international) patient service: Set high-quality standards in patient service 24/7 online appointment booking of selected consultation and treatment types, online patient accounts in 12 languages, automated appointment reminders by text message or as well as treatment-related medical history forms and information at the right time.

4 Cross-sectoral collaboration Networking in 1,2,3 clicks cabinet médical patients doctor hospitals patients health insurance organisations doctor By using the free samedi Light accounts, it s easy to connect your hospital to referring doctors, therapists, and cooperation hospitals without any heavy IT infrastructure, and establish your own individual patient and treatment pathways. samedi can be used in addition to pre-existing software systems without any further software or hardware installations due to its web-based architecture. Diverse application programming interfaces (API) such as HL7 or XML enable a seamless integration to other hospital or ambulant information systems. Based on a comprehensive set of rules, the booking and access rights of each user are defined individually and thereby clear structures and authorization rules for cross-sector collaboration are created. Within this network you can coordinate the treatment process of your patients across providers, communicate just-in-time with your partners and send forms (such as surgical applications or medical reports) compliant to highest safety requirements. Customer relationship management The samedi network-crm enables a structured organization and documentation of the cooperation with referring doctors. Using samedi they can book patient admissions, consultations, or primary appointments online. Forget the limited accessibility of telephone and the over-administrative burden of faxes, letters, and paper notes. Following the unique samedi principle, the system is configured according to the requirements of your hospital workflows by modeling your individual resources, availabilities, and booking rights. The efficient configuration of workflows and appointments within the daily schedule enables you to achieve a higher or an optimal resource utilization. The patient data is transferred automatically from any given hospital or ambulant information system for the booking process. Additional mandatory fields ensure that all treatment-necessary information is available from referring doctors at any time.

5 Cross-sectoral collaboration Treatment paths in medical networks Based on the appointment booking system, the samedi call-center module enables a seamless coordination of cross-sectoral treatment chains or checking of alternative options. With just a few mouse clicks, appointments in different departments, hospitals, practices, and other institutions can be managed regardless of their location. The amount of necessary telephone calls, faxes, and letters is reduced to a minimum. Medical reports and invoices exchange samedi helps you to easily create medical reports according to individual requirements. Moreover, you comfortably manage them online as well as share them across the network. Responsibilities and lines of communication are clearly defined and targeted among your treatment partners. A structured sharing of medical reports, doctor letters, and treatment documentation across the network is facilitated by means of transferring patient and medical data from any given medical information system. Moreover, invoices can be generated out of documentation forms just with one click or as a collective voucher for a group of delivered services. Finally, they can be transferred online so that the time for information exchange is minimized and transmission errors are effectively prevented.

6 Resource planning & workflow management Efficient room, device, and equipment planning samedi empowers you to a more comprehensive and efficient management of your internal resources. Based on the unique samedi configuration setup, you may precisely configure resources, capabilites, capacities, availabilities, etc. according to your needs. The complex system of rules manages all doctor, HR, room, device, and equipment resources for the exact period of time they are actually needed in the medical treatment. Idle time is effectively reduced and the utilization of the hospitals resources is optimized. Improved surgery planning & coordination of appointments The samedi surgery management tool allows a smooth scheduling of surgeries and OP facilities. Preand post-processing as well as all necessary resources such as operating rooms, doctors, and equipment can be modeled and accurately scheduled in the given processes. Based on the online architecture, it does not matter whether they are located within your hospital or externally. By setting individual booking rules for each surgeon, such as exclusive operating time slots, quotas and rules for unused quotas, you increase the utilization of your resources significantly and raise efficiency. External surgeons and attending or in-patient doctors overcome time and space constraints through replacing insufficient fax and telephone communication almost completely based on samedi s online surgery management. Using existing interfaces to all common medical information systems, external surgeons are easily integrated into the hospitals workflow: the samedi online booking system allows them 24/7 bookings, information, postponements, and cancellations, strictly according to the individual hospital rules.

7 Resource planning & workflow scheduling Always "up-to-date" Full control of your appointments you will have the current time schedule and all important notes available on your IOS & Android device at any time. For iphone/ipad, samedi offers the samedi App for doctors only available at Apple App Store. Workload, push notification, and status update available at your Apple mobile device. With the push notification, doctors get instantly to know where the next patient is waiting and with the mobile status feedback, the whole department staff is informed who is just in treatment or has left. Monitoring & quality management Using the color-coded occupancy monthly view, an overview of the utilization of your resources (e.g, equipment, beds, rooms) is just one click away. You can immediately see if there are shortages or unused resources and with the mouse-over function, you have the precise percentage of utilization available at once. The samedi waiting room list allows a complete overview of the current patient waiting time as well as the actual duration of treatment. All waiting and actual treatment times are centrally saved and can be automatically, statistically exported by the samedi Reporting Client. All internal and external bookings are documented in samedi s appointment statistic enabling a target-specific analysis of the data and hence, a comprehensive quality management of your hospitals processes.

8 Online patient service & marketing Marketing your services by offering online appointments and online patient accounts Expand and enrich the online presence of your hospital with the special patient service of samedi. The free patient accounts and iphone App for patients enable your institution to offer binding online appointments for (private) consultations and treatments according to your individual rules, priorities, and preferences. Patient service is improved and administrative overhead is reduced at the same time. Moreover, you may reach out for international patients and market your services especially for them based on a multi-lingual patient account in 12 languages (English, French, Spain, German, Russian, Turkish, Greek, Polish, Dutch, Portugese, Italian, Croatian). The samedi patient accounts enable your hospital to make diagnostic data and medical reports available to your patients online with the samedi shared EMR (electronic medical record). Compliant to patient data security, the patient owns the data in his own online patient account but only doctors and medical staff may add data. Automated information transfer Are you tired of idle time caused by missed appointments? With samedi you can automatically remind your patients of their upcoming treatment by text message or . The samedi patient CRM offers six kinds of notifications from confirmations, reminders, cancellations, current delay and general postponement information as well as automatic follow-ups for quality assurance. By means of treatment-specific notifications (including pdf-attachments), the patient is always accurately informed. Even reorganizing an entire day is possible with only a few clicks by using the cancellation or postponement alerts. As part of the quality management, you can perform quality and satisfaction surveys using the appointment follow-up messages or you can select individual patient groups using the samedi recall module to address specific patient groups or cohorts. Future proof The modular structure of samedi allows a flexible extension of a range of functions through the integration of third-party software. With web-based EMR or laboratory software (such as star.net from Sonic Healthcare), your samedi software suite is enriched and allows your team a comprehensive view on further patient or treatment-relevant information at one place at any time. For instance, web-based councils enable a comprehensive cross-sectoral cooperation of doctors already today.

9 Special features of samedi : Easy setup with no additional software or hardware but with highest data security samedi can be used from any computer with Internet access without installing additional hardware or software and includes highest data protection through its three-level security architecture. Moreover, as a web based software, samedi offers continuous free updates, automatic backups, continuous availability, and a centralized maintenance. samedi features a variety of interfaces that allow connections to hospital and doctor information systems (e.g., via HL7, file exchange). Additionally, the web based software contains XML and JSON interfaces, web connectivity and various CSV export options for data analysis in Excel, Access, etc. samedi has received numerous international awards: in 2008 as one of the "hottest" innovations at Europe's largest Internet conference LeWeb, 2009 by Financial Times Germany, 2010 at the International Society for Quality Healthcare and 2012 of Deutsche Bank s Land der Ideen as well as the official IT certification of the Federal Association of SHI Physicians (Kassenärztliche Bundesvereinigung) as the first medical booking system in Germany. samedi aalready connects over medical users managing over 4 million patients throughout Germany as well as almost all insurance companies in Germany. Since 2013, samedi is also available in English, French, Russian, and Turkish. Further languages and countries can be delivered in case of demand. Now, we want to work with you to implement individual solutions for cross-sectoral or even cross-country patient and treatment coordination according to your specific needs. Experience samedi in a free online presentation (Mon-Sat between 8 am and 10 pm). info@samedi.de website: telephone: +49 (30) fax: +49 (30)