A New Partnership With the Same Focus: You

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1 A New Partnership With the Same Focus: You Visit berkshirebank.com/beacon and win an Apple ipad mini or cash prizes! Welcome to berkshirebank.com Banking Insurance Wealth Management

2 A Convenient Guide to Your New Accounts, Changes and Services Inside This Guide A Warm Welcome to Berkshire Bank... 1 Getting to Know Us What Makes Us America s Most Exciting Bank... 4 Customer Service... 5 Key Information at a Glance... 6 Account Access and Information Personal and Small Business Internet Banking Mobile Banking...16 Telephone Banking...17 Your Berkshire Bank Personal Accounts Your Berkshire Bank Business Accounts Business Credit Cards...24 Business Internet Banking...25 General Customer Information Consumer, Auto, Mortgage, Home Equity Loan and Commercial Loan Accounts Personal Credit Cards...33 My Banker - Your Financial Concierge...34 Wealth Management...34 Investment Services...35 Insurance Services Branch and ATM Locations You ll find all of this information and updates on our website at berkshirebank.com/beacon

3 A Warm Welcome to Berkshire Bank Very soon, you will become an important part of Berkshire Bank. With a shared culture and commitment to the communities we serve, your smooth transition to Berkshire Bank is of the utmost importance to us. While the Beacon Federal name is changing, the bigger story is what won t change. You ll see the same team you ve come to know and trust. Plus, we ll be able to create more economic growth and play a greater role in improving the quality of life in the communities we serve. We can t wait to learn about you. Our Berkshire team will take a personal interest in helping you make the most of your money. We believe your life should be exciting. Let us help! It s All About You Right now, continue to use your accounts and services just as you always have. As a Berkshire Bank customer, you ll be able to access your accounts with ease and convenience. You ll start to see the signs at the branches and ATMs you use today change to Berkshire Bank. After the close of business on Fri., March 15, your Beacon Federal accounts will become Berkshire Bank accounts and services. We ve highlighted some key information in this booklet about your accounts and services. As you read through this guide, we hope you get to know us and gain an understanding of the weeks ahead, including important details of the weekend of Sat. - Sun., March 16-17, when all offices of Beacon will be closed while the system changes are being made. Here for you If you have questions, please give us a call at , stop by your nearest branch or visit berkshirebank.com/beacon. We look forward to making you our priority. Visit berkshirebank.com/beacon and win an Apple ipad mini or cash prizes! The more times you visit and register, the more chances you have to win! 1

4 Getting to Know Us While Berkshire Bank, America s Most Exciting Bank is not a newcomer to New York, this partnership with Beacon Federal allows us to serve you better. That s why we re becoming an even bigger part of even more communities. Together we will deliver more value to our customers, and our communities. As a customer, you are part of a 167-year-old regional community bank, with 75 full service branch offices in New York, Massachusetts, Connecticut, Vermont and Tennessee providing banking, insurance and wealth management services. Berkshire Hills Bancorp (NYSE: BHLB) is the parent company of Berkshire Bank with assets of $5.3 billion and a focus on strategic growth, allowing us to do more for our customers, employees and communities. Our commitment to community involvement makes this partnership a natural fit. Through the Berkshire Bank Foundation, we invest more than $1.5 million each year in local nonprofit organizations to help build vibrant and sustainable communities. We re truly excited that during 2012, more than half of our employees offered over 37,000 hours of company-paid and personal time to perform community service projects. Local Leadership Although you ll see new Berkshire Bank signs on the doors of former Beacon branches, inside will be the same team members you ve worked closely with over the years. We re dedicated to maintaining local leadership and hometown decision-making in the communities we serve. 2

5 We See You and Your Ideas Differently We re not about numbers, we re about individuals and businesses and knowing that no two customers are alike. We re about the strength and resources of a big bank, combined with the heart and attention of a community bank to make the most of the exciting moments in your life. You Are Important to Us We value your banking relationship, and we look forward to introducing you to what makes us America s Most Exciting Bank. Sincerely, Michael P. Daly Chairman and Chief Executive Officer The strength and resources of a big bank, combined with the heart and attention of a community bank to make the most of the exciting moments in your life. 3

6 What Makes Us America s Most Exciting Bank (AMEB)? We re not about ordinary. We re about extraordinary. We learned a long time ago to surround our customers with the right people to deliver far more value. Our people have attitude, heart and perseverance - things that can t be coached. That s what sets us apart, guarantees a customer-first philosophy and makes the AMEB difference. People Doing the right things for the right reasons Attitude Where your goals are our priorities Energy To do everything possible for you You ll find our people are backed by the R.I.G.H.T. core values of Respect, Integrity, Guts, Having fun and Teamwork that they live every day. No matter where your journey takes you, let us help you make the most of the exciting moments in your busy life. We believe your life should be exciting. Let us help! 4

7 Customer Service Call Us If You Need Help We understand that even the best explanations can seem confusing, and sometimes just talking with a live person can make a world of difference. Account & Services Questions If you have questions about your account or any of the information in this guide, please visit your nearest Berkshire Bank branch or call us at: Online Banking Questions Mon. - Fri., 8:00 am - 5:30 pm EST Sat., 8:30 am - 1:00 pm EST You will have extended customer support lines dedicated to answering any questions you may have about your online banking services. Starting Mon., March 18, follow the prompts for: Personal & Small Business Online Banking hours a day 7 days a week Starting Mon., March 4, follow the prompts for: Business Solutions Online Banking :00 am - 9:00 pm EST WATCH FOR Berkshire Bank will never contact you to ask for your Debit or ATM Card information or any personal information by telephone, , or text. To stay safe from scams and fraud, please do not give out your personal information to anyone. For your security, Berkshire Bank will not provide your account number over the phone. Visit us anytime at berkshirebank.com/beacon for information and resources. 5

8 WATCH FOR Please pay careful attention as some key dates will require you to prepare for a smooth transition. Key information at a glance. Mark your calendar for these important dates: Fri., March 8 - Sun., March 17 Bill Pay Registration & Bank to Bank Transfers Bill Pay Transactions Telephone Banking Available until 5:00 pm EST on Fri., March 8 and unavailable through Sun., March 17. Thurs., March 14 - Sun., March 17 Available until 1:00 pm EST on Thurs., March 14. All previously scheduled and recurring payments will process without interruption. Unavailable. Fri., March 15 ATMs Available. Debit/ATM Cards Available. Start using your new Berkshire Bank Debit/ATM Card. Your Beacon Federal Debit/ATM Cards will no longer be active on and after Fri., March 15. All Offices Available. Internet Banking Available until 5:00 pm EST on Fri., March 15. Mobile Banking Available until 5:00 pm EST on Fri., March 15. Bill Pay & Telephone Banking Unavailable. ACH Origination - Available until 2:00 pm EST on Fri., March 15. Business Banking Wire Origination Available until 2:00 pm EST on Fri., March 15. Sat., March 16 & Sun., March 17 ATMs Debit/ATM Cards Internet Banking & Bill Pay Mobile & Telephone Banking All Offices Available. Available. Start using your new Berkshire Bank Debit/ATM Cards. Unavailable. Unavailable. Unavailable. Offices normally open will be closed. Mon., March 18 ATMs Available. Debit/ATM Cards Available. You should be using your new Berkshire Bank Debit/ATM Card. You now have access to all Berkshire Bank ATMs in NY, TN, MA, CT and VT. Internet Banking & Bill Pay Available at berkshirebank.com. Mobile Banking Available for registration at berkshirebank.com or via the App Store Telephone Banking Available at On or after Wed., March 20 6 Running Balances Available.

9 Account Access and Information Banking Hours During Conversion Weekend Beacon will integrate its systems with Berkshire Bank over the weekend of Sat. - Sun., March All Beacon branch locations will be open as normal on Fri., March 15. All of the Beacon branches will be closed on Sat., March 16 and will re-open on Mon., March 18 as Berkshire Bank branches at their normal times. You may start obtaining cash or making transactions by using your new Berkshire Bank Debit/ATM Card on or after Fri., March 15, just as you do now, at any ATM during the conversion weekend or after. Continue to Bank at Your Branch Office Beacon branches will become offices of Berkshire Bank, so you can continue to bank where you do now. Your new expanded branch network will include additional offices and ATMs in Massachusetts, New York, Connecticut, Vermont and Tennessee. As we grow, we continue to look for opportunities to enhance our existing branch network and promote efficiency, while still providing the convenience your everyday banking needs deserve. We will consolidate the former Beacon location at 230 South James Street in Rome on Fri., March 15, and welcome you to the Berkshire Bank network through our existing branch at 100 West Dominick Street and other nearby locations. Whichever branch you choose, we look forward to serving you! (See page 37 for a listing of Berkshire Bank offices and ATMs.) Minimal Staff Changes We ve asked branch personnel to continue serving you at Berkshire Bank. For the most part, you ll see the same people you already know. Teller Line Deposits and Payments Will Be Posted the Same Day Beginning Mon., March 18, for your banking convenience, all personal and business banking transactions received at the teller line by the close of business will be posted the same business day and subject to our Funds Availability Policy. Transfers or payments made using Internet or Telephone Banking will be processed on the same business day until 7:00 pm EST. 7

10 Account Access and Information (cont.) ATMs Beacon ATMs will be available during the conversion weekend. We anticipate minimal service disruptions to your ATM service as the Beacon ATMs are converted to Berkshire Bank. Some Beacon ATMs may be unavailable during the last week of February and the first two weeks of March while they are updated. Debit/ATM Cards We ask that you continue to use your existing Beacon Federal card for all transactions through Fri., March 15, 2013 at 3:00 am EST. If you are an active card holder, you will be receiving a new Berkshire Bank ATM or MasterCard Debit Card. You will receive your new Personal Identification Number (PIN) 3-5 days after you receive your new Debit/ATM Card. WATCH FOR CHANGE To activate your new card, simply use it at any Berkshire Bank or NYCE ATM or make a PINbased transaction at any participating merchant. If you prefer, you can activate your card through Berkshire Bank s telephone banking system; just call , choose option 7 and then press 1 to activate your card on or after Mon., March 18. Please note that your current Beacon Federal card will no longer be active on and after Fri., March 15. For security purposes, please destroy your Beacon Federal ATM or debit card on or after this date. After 3:00 am EST on Fri., March 15, activate your new Berkshire Bank card and start using the Berkshire Bank ATM network. The ATM balance inquiry feature will not be available at any ATM until Mon., March 18 at 8:00 am EST. If you have not received your new card by Wed., March 13, please call us at Your new Berkshire Bank debit card will provide the same convenient protection that you enjoyed with your Beacon Federal card. Your new debit card is accepted for payment anywhere you see the MasterCard logo. Also, beginning Mon., March 18, you will enjoy the following higher purchase and withdrawal limits for your daily transactions. Debit Card ATM Health Savings (HSA) Business Debit Purchase Limit $3,000 $400 $1,000 $10,000 ATM Limit $600 $400 $400 $2,000 8

11 Account Access and Information (cont.) CHANGE New Fraud Protection Service All Berkshire Bank debit card holders are automatically enrolled in our free fraud protection service that monitors activity on your card 24 hours a day, 7 days a week. If transactions outside of your normal spending activity are identified, your card may be temporarily blocked or the transaction declined if you can t be reached. It is important that we have your current contact information, and for you to let us know when you are traveling or making a purchase that is out of your normal activity so we can flag your account for uninterrupted service. WATCH FOR CHANGE CHANGE If you have any recurring payments previously set up with a merchant using your Beacon Federal card number, you will need to provide the new Berkshire Bank debit card number and expiration date to the merchant(s). Activate your new Berkshire Bank card on or after Fri., March 15, The balance inquiry feature at all ATMs with your Berkshire card will be unavailable until 8:00 am EST on Mon., March 18. With Berkshire Bank, you will now enjoy unlimited POS (Point of Sale) transactions at no cost when you use your debit card. You may now use your debit card to pay for purchases at over 13 million locations worldwide that accept MasterCard at no cost. In addition, you can use your card at any Cirrus and NYCE ATM to withdraw cash. SUM ATM Program Thousands of No-Fee ATMs Nationwide With Berkshire Bank, you will now have access to the Sum ATM program, part of the NYCE ATM network. SUM is a convenient and easy way to avoid surcharge fees. You can withdraw funds from designated ATMs belonging to other SUM Program members, without a surcharge fee. Just look for other ATMs with the SUM logo. You can then be sure that you won t incur a surcharge for accessing your cash. For more information, visit sum-atm.com. CHANGE With the elimination of your debit card POS fee and the addition of the SUM ATM and expanded Berkshire Bank network, the Allpoint ATM network will no longer be available. 9

12 Account Access and Information (cont.) Debit Card Transaction Monitoring We provide additional security monitoring for out of the ordinary transactions for all Berkshire Bank debit cards. WATCH FOR If you will be using your debit card while traveling or are planning any out of the ordinary purchases, please call our Customer Call Center at , weekdays between 8:00 am and 5:30 pm or Sat. between 8:30 am and 1:00 pm. We will provide this information to our Fraud Prevention Services team in order to prevent your card from being blocked due to out of the ordinary transactions. Berkshire Bank will never contact you to ask for your debit card information or any personal information over the phone or through or by text. To stay safe from scams and fraud, do not provide your personal information to anyone. Deposit Account Numbers CHANGE Your Beacon MICR deposit account numbers will change. Important Deposit Account Information for a Smooth Transition to Berkshire Bank After the close of business on Fri., March 15, your Beacon MICR Account Number will change as a part of the system transition to Berkshire Bank. Please ask your teller or FSR for your current Beacon MICR Account Number. Your 14-digit MICR number will be converted to your new Berkshire Bank 10-digit deposit account number. Deposit Account Number Change example: Old Beacon MICR Account Number: We will DROP the 1st, 4th, 5th and 6th numbers New Berkshire Bank Account Number: Your new account number will appear on your first statement produced after Sat., March 30, You may also log on to your on-line banking at berkshirebank.com after Mon., March 18 and view your new account numbers or visit your local branch. For your safety and security, we will not provide your account number over the phone. 10

13 Account Access and Information (cont.) If you currently use your deposit account number for automatic deductions, ACH transfers, deposits, or recurring payments to a third party, such as a health club or Internet provider, you must contact these third parties as soon as possible to provide your new Berkshire Bank account number to avoid interruption of your transactions. Checking Account Number Will Change WATCH FOR As part of the systems upgrade and transition, if you are a Beacon checking customer, your MICR account number will change. What this means for you: Your current checks will continue to be accepted, just as they are today. If you have automatic payments deducted from your checking account (including on-line bill payments), or checks direct deposited to your account, these automatic debits and deposits will continue for 90 days. We recommend that you provide your payors and payees with your new account number as soon as possible. Your new account number will be reflected on your first statement produced after Sat., March 30, You may also log on to your on-line banking at berkshirebank.com after March 18 and view your new account numbers or visit your local branch. For your security, Berkshire Bank will not provide your account number over the phone. Checking Account Customers watch for a Special Offer Although your current checks will still be accepted, we encourage you to order new checks with your new account number as soon as possible. To help you get started, we ll mail you a special offer for a FREE order of standard checks or a $10 discount off designer checks for individuals and a $100 discount off a check order for businesses. Update Your Automatic Deductions, ACH Transfers, Deposits or Recurring Payments If you currently use your deposit account number for automatic deductions, ACH transfers, deposits, or recurring payments to third parties, such as a health club or Internet provider, you must contact these third parties as soon as possible to confirm your new Berkshire Bank account number to avoid interruption of your transactions. 11

14 Personal and Small Business Internet Banking First Time Login CHANGE WATCH FOR CHANGE Beginning Mon., March 18, if you are an active personal and small business online banking user, you can access your online banking at berkshirebank.com using your same User ID and password in lower case (case sensitive). You will be prompted to change this temporary password at your initial login. Also, you will be prompted to set up an additional security feature called Secure Sign On. (See page 13 for details.) For additional security, sharing your User IDs and Passwords on Internet Banking will no longer be allowed with the new Berkshire system. You will need to re-establish any alerts, such as a low balance reminder. Any previous bookmarks or favorites will need to be updated to the new berkshirebank.com URL. CHANGE Any Internet Banking nicknames, notifications or alerts will need to be re-established on or after Mon., March 18. If you need assistance, please call us at For this first time login, enter your current Beacon Federal user id and password using all lower case letters in the temporary password field. You will be prompted to change your password at the next screen. Features Available With Personal & Small Business Online Banking Secure Sign On Place stop payments on checks Create nicknames for accounts Create reports View check images Premium alerts including ATM/debit cards estatements and ebills Secure communications FinanceWorks money management Loan estatements Quicken TurboTax 12

15 Personal and Small Business Internet Banking (cont.) New level of security in online banking CHANGE Personal and Small Business Online Banking users will now have a powerful new way to reduce fraud. It s called Secure Sign On. Protecting your online information is a top priority for us. For security purposes, upon your first login, you will be prompted to enroll in Secure Sign On. Three simple steps to online safety With Secure Sign On, you simply choose an image, write a brief phrase and select four challenge questions. When you access online banking, your personalized image and phrase will be displayed to validate that the website is legitimate, not a phony site used by a hacker trying to get your personal information. If you log in from a computer that is not recognized, you will be prompted to answer your challenge questions before you may access your account information. The new system provides added safety by helping us to identify you and prevent unauthorized access to your accounts. Your enhanced security begins Mon., March 18, when you log in to online banking and follow the instructions to set up your phrase and challenge questions. 1. Choose an image. 2. Write a personal phrase. 3. Select four challenge questions. Berkshire Bank will never ask you in an , text, or by telephone for your address, password or challenge question answers. For your protection, bank to bank transfers will not convert. If you currently use this function with Beacon, please sign-up for External Transfers with Berkshire Bank after Mon., March 18. Just go to the External Transfers option within Personal and Small Business Online Banking. Transfers from one Beacon Account to Another Beacon Account Will Continue If you have a transfer from one account to another set up AND are an active online banking customer, you will see that transfer in online banking-scheduled transfers. You can now make changes and updates to it yourself through online banking. If you are a customer with a transfer and you are NOT an active online banking customer, you will need to contact your local branch to make changes or updates to the transfer. 13

16 WATCH FOR CHANGE Personal and Small Business Internet Banking (cont.) Bill Pay Through Personal and Business Internet Banking Bill Pay with Beacon will end on Thurs., March 14 at 1:00 pm EST to ensure delivery of all payments to your payees over the next week and during conversion weekend. Your payee and nicknames will transition to the new system. If you use Bill Payment Memos with Beacon, please re-establish after Mon., March 18. If you have multiple accounts, you will need to verify that your primary funding account has transitioned properly before making your first payment after Mon., March 18. If you have recurring payments, you will need to log on to verify. If any do not appear, you may need to re-establish the recurring payments under payment manager. On Mon., March 18, begin using Berkshire Bank s Bill Payment available at berkshirebank.com. Select Personal Banking and Small Business Login to access your new Bill Payment services. What You Need to Know About Bill Pay Prior to Conversion Weekend All payments scheduled prior to and on Fri., March 15 for processing will occur. Your recurring payments will convert. You may print or download your activity before Fri., March 15 for your records. Please log in after Mon., March 18 to review and confirm. CHANGE Transfers to individuals online with Beacon will not convert. If you wish to transfer money to a family member you may utilize our Bill Pay service. 14

17 Personal and Small Business Internet Banking (cont.) What You Need to Know About Bill Pay After Conversion Weekend Berkshire Bank is a Due Date Driven bill payment provider. This means the date you select for your payment will be the earliest date that we guarantee your payment will arrive to your payee. Berkshire Bank will withdraw the funds from the account on the date that the payment should be sent electronically via the Automatic Clearing House (ACH). If a check is created to make the payment on your behalf, the funds will be withdrawn from your account on the date the cashed check from the payee reaches Berkshire Bank. CHANGE However, it is important that you verify all scheduled and recurring payments. Payment retries that were previously available with Beacon will not be available with Berkshire Bank. As a Due Date Driven bill payment provider, we do not verify funds before sending a payment. Please be sure to have sufficient funds in your account for payments to clear. All of the payees you have previously set up in Bill Pay will convert to the new system. Additionally, any scheduled payments you have previously set up in Bill Pay will carry over. If you have payments scheduled to be paid Mon., March 18 or after, there will be no interruption in that service. Bill Payments will be processed as scheduled. Bill Pay limits will be: $50,000 per transaction, $100,000 per day. The date that is generated when you select your payee will be the earliest date on which we guarantee that your payee will receive payment. If the first available payment date is the next day, you may assume that your payment will be sent electronically as an ACH. If the next available date is four business days, this means that the payment most likely will be traveling by paper check. Therefore, it is best practice to always schedule your payments at least four business days in advance of the due date. Quicken If you are a current Quicken user, you should download your current Beacon data before 5:30 pm EST on Thurs., March 7. On or after Mon., March 18, you will need to activate Berkshire Bank as your new financial institution. Detailed information about using Quicken is available at berkshirebank.com/quicken. 15

18 Personal and Small Business Internet Banking (cont.) New Free Money Management with FinanceWorks To help you manage your money, Berkshire Bank provides, at no cost, FinanceWorks. This is an online financial management tool available through Personal and Small Business Online Banking. Now you can see where every dollar has been and where it s going. FinanceWorks shows you the activity of every account, loan, investment, bill and credit card you have, at Berkshire Bank and beyond, on one home page. It s a new way to think about your money, allowing you to make more informed financial decisions. Mobile Banking Take Berkshire Bank Wherever You Go with Mobile Banking! View account balances, make transfers and pay bills... easily, conveniently and securely on your mobile device. Access your account information via Downloadable App, WAP - Wireless Web Browser, or SMS (Text Messaging). WATCH FOR CHANGE Mobile Banking will be unavailable after 5:00 pm EST on Fri., March 15. If you currently are a Beacon Federal mobile banking user you will need to sign up for Berkshire Bank Mobile Banking: Log in to Personal or Small Business Internet Banking at berkshirebank.com. Click on Manage mobile banking settings under quick links or on the customer service tab. A new window displays and will take you through the mobile device enrollment process. Or download the app to your smartphone. Mobile Deposit will not be available with Berkshire Bank s mobile banking at this time. To enroll in this free service, log in to Personal and Small Business Internet Banking, and visit our Mobile Banking Center or sign up right from your Smartphone. (Online Banking access is required prior to Mobile Banking enrollment.) 16

19 Telephone Banking We have made it easier than ever to perform routine banking tasks or get your questions answered with telephone banking. Using Telephone Banking First Time Access When the new system is available on Mon., March 18, you will need your new Berkshire Bank deposit and loan account number(s) to log in. Your PIN will be the last four digits of the primary account holder s Social Security Number (SSN) or business Tax Identification Number (TIN). (The primary account holder is the first person listed on your accounts.) You will be required to change your PIN. You can do that easily by following the voice prompts. For security, every account number will require a PIN. Please communicate your selected PIN to other authorized users. We recommend that you change your PIN regularly for security purposes. Telephone Banking Toll-Free Press 1 for English, 2 for Spanish 1. Account information 2. Transfer funds between accounts 3. Consumer loans 4. Commercial loans, please call us at Change a PIN 6. Merchant Check Verification Features Available With Telephone Banking Transfer money Make consumer loan payments Determine what checks have cleared Obtain deposit and consumer loan balance information Verify deposits and transactions Receive merchant check verification Block lost or stolen ATM/Debit Cards Activate new Debit Cards and change card PINs 7. De-activation or report a lost or stolen ATM or Debit Card 17

20 Your Berkshire Bank Personal Accounts Our goal is to convert your accounts on Mon., March 18 to new Berkshire Bank accounts with comparable features, benefits and options. If you would like to switch to a different account, simply contact us. If you are unsure of the exact name of your Beacon Federal account, please refer to a recent statement. Personal Checking If your Beacon account is: Checking Extreme Checking Learn and Earn Student Checking Debit Card Checking Rewards Checking Beacon Bonus Checking Interest Checking Payment Account HSA Single Checking ACC HSA Family Checking ACC Your Berkshire account will be: Free Checking Extreme Checking Free Checking Free Checking True Excitement Checking Free Checking NOW Checking Free Checking HSA HSA Sandra Hill VP, Regional Manager Retail Banking We always put the customer first, and always play as a team. We are proud members of Berkshire Bank, who share our commitment to banking excellence. - Retail Banking Team L-R: Linda Pendock, Mark Botwinick, Valerie Brady, Stephanie Reusswig Retail Lending 18

21 Your Berkshire Bank Personal Accounts (cont.) Personal Savings If your Beacon account is: Regular Savings Gold Savings Silver Savings Kids Club Holiday Club Roth IRA Savings - Non Interest Escrow Savings Vacation Club Goal Savings Smyrna Savings Work Savings High Yield Savings Liquid Savings Your Berkshire account will be: Statement Savings Statement Savings Statement Savings School Savings Statement Savings Retirement Savings Free Checking Statement Savings Statement Savings Statement Savings Statement Savings Money Market Money Market Money Market Personal and IRA Money Markets If your Beacon Your Berkshire account is: account will be: Preferred Money Market Money Market Money Market Money Market Premier Money Market Money Market IRA Money Market Retirement Savings 5 Month Flex Account Business Money Market Hi-Yield Money Market Money Market 3 Month Flex Account Money Market 7 Month Flex Account Money Market 24 Month No Penalty CD 24 Month CD Interest Money Market Money Market 19

22 Your Berkshire Bank Personal Accounts (cont.) Certificates and IRAs If your Beacon account is: IRA Accumulator Roth IRA Education IRA IRA 401k Funds Your Berkshire account will be: Retirement Savings Retirement Savings Retirement Savings Retirement Savings SEP IRA Retirement Savings 6 Month Certificate 6 Month Certificate 45 Month Special Certificate 45 Month Special Certificate 12 Month Certificate 12 Month Certificate 18 Month Certificate 18 Month Certificate 24 Month Certificate 24 Month Certificate 36 Month Certificate 36 Month Certificate 60 Month Certificate 60 Month Certificate 13 Month Special Certificate 13 Month Special Certificate 17 Month Special Certificate 17 Month Special Certificate 48 Month Certificate 48 Month Certificate 11 Month Special Certificate 11 Month Special Certificate 24 Month No Penalty Certificate 24 Month No Penalty Certificate Heather Lashway, VP, Product and Sales and Chris Papayanakos, SVP, Commercial Executive 20

23 Your Berkshire Bank Business Accounts Our goal is to convert your business accounts on Mon., March 18 to new Berkshire Bank accounts with comparable features, benefits and options. If you would like to switch to a different account, simply contact us. If you are unsure of the exact name of your Beacon Federal account, please refer to a recent statement. Business Checking If your Beacon account is: Your Berkshire account will be: Business Checking Business Checking 500 Not-for-Profit Checking Business Checking 500 Sole Proprietor/DBA Checking Business Checking 500 Business Money Market If your Beacon account is: Business Money Market Business Preferred Money Market Business Premier Money Market Business 5 Month Flex Account Your Berkshire account will be: Business Money Market Business Money Market Business Money Market Business Money Market Business Savings If your Beacon account is: Business Savings Your Berkshire account will be: Business Savings Business Cash Management Services With our cash management products, you can reduce the administrative time and cost associated with the internal management of your cash, and focus on managing your business. Whether you need to view and conduct business online, are looking for automated financial services or require something different, we can provide you with a comprehensive package of services designed to make cash management easier for you. 21

24 Your Berkshire Bank Business Accounts (cont.) Remote Deposit Services Through the use of a unique scanner, Remote Deposit Capture allows you to deposit checks anytime, even nights, weekends and holidays, from your own office. No more driving to the bank or calling your courier. If you currently use your deposit account number for automatic deductions, ACH transfers, deposits, or recurring payments to a third party, such as a health club or Internet provider, you must contact these third parties as soon as possible to confirm your new Berkshire Bank account number to avoid interruption of your transactions. Federal Tax Deposits The Electronic Federal Tax Payment System (EFTPS) is a free service from the U.S. Department of the Treasury and available from the Berkshire Bank website (Business Resources Tax Payment Service). All Federal taxes can be paid using EFTPS. You can make payments via the U.S. Department of Treasury s website, a voice response system, or special channels designed for tax professionals, payroll services, and financial institutions. Account Reconciliations Keeping track of your account activity has never been easier. Online Banking lets you view and audit checking account balances and detail debits and credits including paid checks, deposits, incoming/ outgoing wires, ACH credits/debits, and more. Positive Pay Positive Pay is a fraud detection system that looks at checks issued and matches them against checks coming into the bank and clearing against your account. If the amount or check number does not match, we notify you and you decide to pay or return the check. Positive Pay is just another easy-to-use part of our comprehensive cash management line of products. 22

25 Your Berkshire Bank Business Accounts (cont.) ACH Positive Pay This service returns all ACH items for a designated account, except those that are pre-authorized by the customer. Maximum dollar limits, maximum occurrences and time frames can be set as well. Merchant Services Our Merchant Services are provided through a strategic partnership that offers a single focus of working with our clients to provide an efficient, reliable merchant service program. Whether you are a specialty, general retail, lodging, restaurant, mail order, or Internet business, we can provide you with premier merchant credit card processing, including staff training, 24/7 Help Desk service, easy-to-read statements and competitive pricing. We work with you to determine what you need, structure a program that is tailored to your business and provide complete processing services and support. L-R: Aubrey Branagan, Andrew Day, James Frawley, John McBride Where accessibility and local decision-making meets resources... you can count on the Berkshire Bank commercial team. - Commercial Lending Team L-R: Chris Papayanakos, Charles Gregg, James Wright, Lisa Jones, Jonathon Leister 23

26 Your Berkshire Bank Business Accounts (cont.) Quickbooks If you are a current business Quickbooks user, we strongly recommend that you upload your latest data before 4:00 pm EST on Fri., March 15. On or after Mon., March 18 you will need to activate Berkshire Bank as your new financial institution. Detailed information about using Quickbooks is at berkshirebank.com/quickbooks. WATCH FOR Business Credit Cards* If you are currently a Beacon business credit card customer, you will receive a new Berkshire Bank credit card in mid to late April. You will continue to enjoy your same benefits and credit limit as before. If you are not currently a Beacon business credit card customer, you are invited to apply for a new Berkshire Bank credit card after Mon., March 18*. Our family of Visa Business credit cards offers the flexibility to separate business from personal expenses, access to free spending reports and the purchasing power you need to manage your business, all with the security that comes with every Visa Business card. Visa Business Bonus Rewards Card Get 25% more on all points earned every month, automatically No caps or limits on points earned $25 cash back with your first purchase Visa Business Bonus Rewards PLUS Card Get 50% more on all points earned every month, automatically No caps or limits on points earned $50 cash back with your first purchase Visa Business Platinum Card Our best introductory APR offer Save on interest and pay down your other credit card balances faster Learn more or apply at any Berkshire Bank location or online at: berkshirebank.com/creditcards. *Subject to credit approval. 24

27 Business Internet Banking First Time Login Beginning in February, if you are a current online business banking user, you will receive two separate letters with complete instructions on how to log in to Business Solutions online banking and set up new secure sign-in procedures. CHANGE When you log in on or after Mon., March 18, you can access your Business Solutions online banking at berkshirebank.com. New Features Available With Business Solutions Online Banking Secure Sign On ACH positive pay and upload Teller positive pay estatements Quickbooks export Federal and State tax payments and child support Account reconciliation services Alerts that administrators can set up Check Positive Pay Create and customize your own reports Account Analysis Statements Enhanced administrative rights (to better manage your company s online banking users and the associated services they access) Expanded reports Favorite pages Favorite reports Secure communications Security Token for ACH and Wires Berkshire Bank will originate electronic credits and debits through the Automated Clearing House (ACH) network, including direct deposit of payroll, Federal and State tax payments, fund transfers between bank accounts, dues collection, and more. ACH transactions can be initiated through a variety of delivery channels, including online banking, or through a vendor such as a payroll company. As an extra layer of security, Berkshire Bank offers tokens as well as multiple approval levels for customers who are initiating ACH and/or wires. With your token you will be presented with a prompt and required to enter an 8 character secure PIN of your choosing, plus a token code (6 digit number) response when approving ACH, wires, or Positive Pay. 25

28 General Customer Information FDIC When you bank with Berkshire Bank, your deposits will continue to be FDIC insured up to the maximum amount allowed by law. Beginning Tues., January 1, 2013, all of a depositor s accounts at Berkshire Bank, including all noninterest-bearing transaction accounts, were insured by the FDIC up to the standard maximum deposit insurance amount ($250,000), for each deposit insurance ownership category. For more information about FDIC insurance coverage of noninterest-bearing transaction accounts, visit fdic.gov. Phone Numbers Remain the Same For your convenience, the telephone and fax numbers of the former Beacon Federal offices will remain the same. In addition, please use the toll-free number to reach any Berkshire Bank office. Direct Deposit or Deductions Services If you currently have direct deposits into Beacon accounts, such as Social Security, or deductions from your accounts for insurance payments, they will automatically transfer to your Berkshire Bank account. WATCH FOR Overdraft Privilege Protection Information Effective Mon., March 18, you may be covered under Berkshire Bank s Courtesy Pay SM Overdraft protection program. Overdraft protection may be available on your eligible personal checking account(s). Payments of overdrafts may be up to $750. Your eligible business checking account (s) may be covered for payments up to $1,500. In addition, the convenience of Courtesy Pay SM may be available for your ATM transactions and debit card purchases as well. If you have any questions regarding the use of overdraft protection, contact us at Further Overdraft Information We offer most of our customers the protection of overdrawing their account from time to time, because life doesn t always go according to plan. If you have opted in for Debit Card protection with Beacon, your options will remain the same with Berkshire Bank. Rather than automatically returning funds unpaid, we may pay any reasonable non-sufficient funds items that you may have, without obligation on our part, as long as you maintain your account in good standing. 26 There is no fee for overdraft protection unless it is used; most of our customers like having this service available.

29 General Customer Information (cont.) If you have not already opted in for this service, after Mon., March 18, it s not too late to opt in. Call us at or visit your nearest Berkshire Bank location. Other options for overdraft coverage include: Automatic Transfer Service Save money and gain peace of mind with our Automatic Transfer Service for overdraft protection. In the event of an overdraft, this service transfers funds from your statement savings to your checking account. There is no fee for the automatic transfer service unless it is used. If you previously had this service with Beacon, it will automatically continue with Berkshire Bank. Reddi-Cash You may also apply for Reddi-Cash, a personal line of credit, for use as overdraft protection. Reddi-Cash automatically transfers enough money to your checking account to cover an overdraft. There is no fee for Reddi-Cash unless it is used. Wire Transfers Beacon Federal s routing and transit number will continue to function. Future incoming or outgoing wires should be directed to/from Berkshire Bank s routing and transit number: Wires may be sent until 4:00 pm EST for Business Solutions users, Mon. through Fri. Wires are received throughout the entire day. For fees related to wires, please refer to our Disclosure Booklet, enclosed with this guide. Certificates All rates, terms and conditions of your certificate remain the same until your maturity date. Prior to all maturity dates, a maturity reminder notice will be mailed to you. Should you choose to renew the account, the terms and conditions of the new certificate will be mailed to you. If you currently receive a monthly check for the interest from your account, that service will continue without interruption. Change in Fees Please refer to the enclosed Disclosure Booklet for more information. Check Imaging Check imaging will be available on your Berkshire Bank accounts, free of charge. 27

30 General Customer Information (cont.) Statements (Personal and Business) Your last Beacon deposit statement with activity through Fri., March 15 will be mailed to you the following week. WATCH FOR Your first Berkshire statement will include your new Berkshire Bank account number. We will then begin producing your statements with check images on the Berkshire Bank system, which you will receive at approximately the same time each month. CHANGE WATCH FOR CHANGE Personal deposit statements (unless they are quarterly) will now be produced on the 7th of the month. Business deposit statements will continue to be produced at month-end. Business account analysis statements will now be available as part of your Business Solutions Internet banking. These statements will no longer be part of your printed bank statement. You will have the convenience of receiving your statement online. If you are interested in taking advantage of this alternative to paper statements, please log in to Personal Internet Banking and select online statements to sign up to receive your statements online. To ensure that you receive additional Berkshire Bank information promptly with no disruption in service, please verify that the address information on your most recent statement is correct. estatement Customers (Personal & Small Business) As an Internet Banking customer, after Mon., March 18, you will be able to conveniently access your statement through your Berkshire Bank Internet Banking account. Your statements will be available for 24 months going forward. If you are an existing online statement user, beginning Mon., March 18 simply log in to Personal or Small Business Internet Banking at berkshirebank.com and select the online statement link. At the time of your first login, you will be prompted to read and accept the estatement disclosure and register for estatements. After Fri., March 15, Beacon estatement history will no longer be available. Please be sure to print or download your estatements and check images before Fri., March 15 for permanent retention. Beacon statements and check images from before Fri., March 15 will not be available in ebanking with Berkshire Bank. 28

31 General Customer Information (cont.) Overdraft Notices Go Green CHANGE Overdraft notices have gone green and are not sent via U.S. Postal mail. Please monitor your account activity using Internet and Telephone Banking. IRS Forms 1099 and 1098 You will receive one interest statement for the year that will reflect interest earned and paid to you by both Beacon and Berkshire Bank. One 1099 and/or one 1098 statement for the entire year of 2013 will be mailed to you in January of Retirement Account/Plans These accounts will continue to be available at any Berkshire Bank branch. Consumer, Auto, Mortgage, Home Equity Loan and Commercial Loan Accounts Your current Beacon loans and lines of credit will convert to Berkshire Bank loans and lines of credit. The terms and conditions expressed in your current loan documents will remain the same, including the interest rate and payment due date. Some account numbers for loans and lines of credit will change. If your account number will change, your loan number will appear on your first Berkshire Bank bill. CHANGE If your loan account number changes, please update your automatic payments or other account preferences. For your security, Berkshire Bank will not provide your contact information over the phone. New address for retail loan correspondence after Mon., March 18: For all consumer, retail mortgages and home equity loans, please direct correspondence including your name, address and loan number (no payments) to: Catherine Rogers and Robert Flynn Residential Lending Berkshire Bank Retail Lending P.O. Box 1308 Pittsfield, MA New phone number for retail loan questions after Mon., March 18: For all retail loans, please direct your questions to Retail Loan Servicing at

32 Consumer, Auto, Mortgage, Home Equity Loan and Commercial Loan Accounts (cont.) New phone number for commercial loan questions after Mon., March 18: For all commercial loans, please direct your questions to your lender or portfolio manager, or contact Commercial Loan Servicing at Commercial Loans All rates, terms and conditions of your loan will remain the same until your payoff date. Making Payments Beginning Mon., March 18, for your convenience, all payments made at a Berkshire Bank office will be effective the same day. Transfers or payments made using Internet Banking or Telephone Banking will be processed on the same business day until 7:00 pm EST. If you use an automatic transfer payment from another institution, you will need to notify that institution of the Berkshire Bank routing and transit number: Please continue to remit your loan payments as you have in the past until Fri., March 15. Beginning Mon., March 18, you may bring your payments into your local Berkshire Bank branch or mail your payments to us at: Berkshire Bank Loan Processing P.O. Box 4129 Woburn, MA If your loan account number changes, and you currently use your loan account number for recurring payments you must contact these third parties as soon as possible to confirm your new Berkshire Bank account number to avoid interruption of your transactions. 30 CHANGE Commercial Loan Payments Starting with your March 2013 payment, for your convenience, commercial mortgage loan customers will continue to receive a monthly mailed bill. Payment Notices If you currently receive a monthly payment notice for your loan, line of credit or overdraft protection, you will continue to do so. In addition, beginning Mon., March 18, notices will be sent to you by Berkshire Bank and have a new look. If your loan number will change, the new number will appear on your first bill produced after Fri., March 15, 2013.