Small Business. Banking Reference Guide YOU RE THE BOSS, WE RE YOUR BANK. Put us to work for you.

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1 Small Business Banking Reference Guide YOU RE THE BOSS, WE RE YOUR BANK Put us to work for you

2 Welcome to the #1 Small Business Bank in America 1. We re here to give you easy, convenient and accessible products and services that will help you better manage your business, giving you more time to achieve your goals. The information in this easy-to-follow guide will help you activate and set up your accounts so you can make the most of your small business banking experience. Table of Contents Important Phone Numbers and Online Resources 1 Easy Steps to Help You Make the Move From Another Bank 1 Simple Steps to Activate and Set up Your Accounts 2 Manage Your Accounts and Help Prevent Fees Advanced Solutions for Your Growing Business 4 6 Valuable Benefits and Services for You and Your Employees 7 Customer Referral 7

3 Important Numbers and Online Resources These are important resources for you to reference. If you have questions or need help with account setup, just call or visit our website. Small Business Customer Service Small Business Online Sales and Support Small Business Credit Card Customer Service Merchant Card Processing Sales and Customer Support Easy Steps to Help You Make The Move From Another Bank If you are moving to Bank of America from another financial institution, here are five steps for a successful switch: 1. Notify your current bank that you are closing your account. 2. Give companies that make automatic withdrawals or direct deposits information they need to make the switch including your new account and routing numbers. Account Number Routing Number. Keep enough money in your old account to cover pending transactions. 4. Allow 10 days for checks to clear. 5. Close your old account and destroy any unused checks, deposit slips and ATM or check cards. 1

4 Simple Steps to Activate and Set Up Accounts Follow the easy instructions below to activate and set up the accounts you opened today. Checking Call at least 24 hours after account opening if: Your Intro Check Pack, or initial order of checks, was not ordered or provided to you at account opening You need additional checks or business deposit tickets VISA Business Check Card To activate your Check Card, you can follow one of these steps: Make a purchase using your Check Card and your PIN Call and follow the voice prompts to activate Use your Check Card at an ATM Merchant Card Processing Following enrollment, you ll receive a Merchant Welcome Kit in the mail It contains important information and instructions for getting started with payment processing You may also receive a call to schedule a complimentary training and terminal activation appointment Small Business Online Banking service with Unlimited Bill Payer To set up Small Business Online Banking: 1. Access the online enrollment form at 2. Have the following information ready: a. Bank of America checking account number b. Bank of America ATM or Check Card number and PIN c. Your Social Security or Tax ID number d. Your address. Fill out the enrollment form, accept the terms and conditions and submit OR Connect with a live chat representative online who can help you To set up Bill Payer: 1. Click on Add Merchant/Payee. 2. Enter 9 characters of the merchant s name and click on the Search button to search the Merchant Directory.. Review the merchant name/address list and click on the appropriate merchant. 4. Enter your account number with that merchant as it appears on your statement and click Submit Request. 5. If you are unable to locate your merchant, click Request New Merchant. 6. From the navigation bar on the left-hand side of the page, select Quick Pay to see all your payees listed. 7. Enter an amount and a date for each payment you d like to make, then click Submit Payments. 2

5 Manage Your Accounts and Help Prevent Fees Bank of America s simple tools and services help you stay on top of your accounts, which in turn can help you prevent fees. OVERDRAFT PROTECTION Be prepared by planning ahead. Help prevent bounced checks and save on Overdraft Item and Returned Item fees by signing up for Overdraft Protection. Here s how it works: With Overdraft Protection service, available funds from your Bank of America business line of credit are automatically transferred to your checking account when you overdraw. Below are some common fees associated with Bank of America checking, savings and credit card accounts and how to help prevent these fees When you use your line of credit for Overdraft Protection: The funds transferred are subject to finance charges and possibly additional fees which are outlined in your business line of credit agreement. If you do not have enough funds in your business line of credit to cover the amount of an overdraft, Overdraft Protection will not cover the transaction and you ll incur a Non-Sufficient Funds Fee. For more information about our Overdraft Protection service or to apply, talk to your local banking center associate or call Helpful Hints for Avoiding Fees: Checking Accounts To avoid the monthly service charge, always maintain at least the required balance in your accounts. Balance Requirements Please refer to the Bank of America Business Schedule of Fees, in the back of this guide, that lists the balance requirements for all of our business deposit accounts in your state. Credit Cards: When you get your billing statement, check the payment due date as the due date can vary from month to month. Scheduling regular online payments can help you avoid late and overlimit fees. Fee Description How to Prevent the Fee Overdraft Item Fee and NSF: Returned Item Fee Service Charge We may charge you a fee if you do not have available funds in your account to cover a check, Check Card transaction or another type of withdrawal. When Bank of America pays the check or withdrawal and then overdraws your account, you may be charged an overdraft item fee. When the check or withdrawal is not paid by Bank of America and instead we will return the item, we may charge you a returned item fee. For certain checking and savings accounts, Bank of America charges a service charge if certain balances or other requirements are not maintained. Sign up for Overdraft Protection to help you avoid these fees. The Business Schedule of Fees enclosed in the back of this guide outlines the service charge for all checking and savings accounts, as well as ways you can avoid these fees. Late Fee If your credit card bill is not paid by the due date, you may be charged a late fee. Set up automatic payments for the minimum credit card amounts so you never have to worry about a late fee. Overlimit Fee When you do not stay within your credit limit, you are charged an overlimit fee. The best way to avoid an overlimit fee is to know your credit card limit and monitor your outstanding balance. Transaction Fees When you exceed the number of transactions allotted for your account, you may be charged a transaction fee. (Examples of transactions include checks paid and deposited items.) Based on your volume of transactions, choose the account type that best meets your needs. The Business Schedule of Fees enclosed in the back of this book outlines the transaction fees for all checking and savings accounts.

6 Advanced Solutions for Your Growing Business As your business grows, so do your banking needs. Here s an overview of our banking solutions designed to help your business succeed. Checking Accounts that Offer Smart Solutions Services and features BUSINESS ADVANTAGE PACKAGE: BUSINESS FUNDAMENTALS PACKAGE: Business Advantage Checking Account *Free of monthly service charge for the first months 2 *After the first months, free of monthly service charge by maintaining a minimum daily balance or combined minimum daily balance 2 FirstChoice Business Checking Account *Free of monthly service charge when a specified balance requirement is met 2 2nd Business Checking Account (free of monthly service charge) Personal Checking Account (free of monthly service charge) Select Business Interest Maximizer Savings Account (free of monthly service charge) Free Visa Business Check Card(s) with Total Security Protection Package Free Small Business Online Banking Service with Unlimited Bill Payer Business Credit Card(s) Preferred Rates on CDs Free Stop Payments Free Introductory Check Package (free checks, deposit slips and endorsement stamp) These additional products and services are also available for you to include with any of our checking accounts and packages. Business Interest Maximizer Business Loans Business Lines of Credit Merchant Card Processing Direct Benefits Business Checking Ideal for businesses with a large number of transactions, frequent need to initiate wire transfers or large quantities of cash deposits. This checking account offers you tiered earnings credit rate rewards for keeping higher balances and flexible Treasury Management services 2. FirstChoice Business Interest Checking Designed for sole proprietorships, nonprofit organizations or government entities, this checking account enables you to earn interest on your balance and enjoy many of the benefits available with the Business Fundamentals package 4. 4

7 Effective Ways to Manage Your Cash Flow Visa Business Check Card If it s not your purchase, it s not your problem 5 Make convenient and secure business purchases while having easy access to detailed records and expense tracking Business Savings Select Business Interest Maximizer Premium, variable rate interest-bearing savings account for Business Advantage customers Business Interest Maximizer Earn a higher interest rate on cash reserves and set funds aside for taxes, special projects or unplanned expenses Unlinked Business Market Rate Savings Earn interest while maintaining flexibility to write up to three checks per statement cycle Certificate of Deposits Specific term investment with our highest interest rates Merchant Card Processing 6 Give your customers more choices by accepting credit cards, debit cards, electronic checks, gift cards and other business-building payment options Get paid faster with funds available as soon as the next business day 7 Reduce expenses with the new Bank of America terminal available for zero-cost after rebate 8 You can receive $250 if we can t meet or beat your current merchant provider s processing fees 9 BUSINESS ADVANTAGE PACKAGE: A premium checking package without premium fees Our best value that provides business owners with a broad range of features to run their business easier, faster and more efficiently. Ideal for more established businesses, especially those with employees. BUSINESS FUNDAMENTALS PACKAGE: A basic checking package with the banking essentials every business owner needs A low-cost solution that provides business owners more control over account activity along with guaranteed security of Check Card purchases. Ideal for start-ups and smaller businesses that do not currently need many of the features of the Business Advantage Package. Credit That Will Help Grow Your Business Business Credit Cards 10 Manage your business, get rewards and build business credit with one of our many business credit cards WorldPoints Rewards for Business Credit Card Earn rewards for everyday purchases including double points at gas stations, restaurants and office supply stores when you apply for this card at a banking center Visa Platinum Card Save with a 12-month promotional offer and ongoing competitive rates Other Airline Partners Earn miles with Alaska, Asiana and Hawaiian Airlines Business Lines of Credit 11 Grow your business with access to funds when you need them (available for businesses established two years or more) Business Loans Expand your business, buy equipment or commercial real estate (available for businesses established two years or more) 5

8 Advanced Solutions for Your Growing Business continued Gain Control with Powerful Online Tools Small Business Online Banking service with Unlimited Bill Payer Pay bills online and save on postage and paper checks Receive electronic versions of your bill from more than,000 companies Have peace of mind with the security protection of our industry-leading SiteKey Payroll ADP Payroll Services ADP Payroll Services provide for the entire preparation, processing and generating of a small business customer s payroll. Our customer provides ADP with the information needed to process payroll according to a predetermined schedule. Using that information, as well as employee and tax information that is stored at customer enrollment, ADP will assume control and full liability of all payroll calculations, preparation of either checks or direct deposit and filings of all appropriate payroll taxes. ADP is more than a payroll company. ADP provides services to handle: Payroll check preparation Tax compliance Labor compliance Time and labor management Benefit services HR services Online data access for reporting Additional Bank of America benefits available to business checking customers who use ADP: Direct Benefits Program Customers that sign up for direct deposit with ADP are eligible to offer their employees our Direct Benefits package Customer Referral Program Bonus for both the employer and their qualified employee(s) who open a new Bank of America checking account with direct deposit 6

9 Valuable Benefits and Services For You and Your Employees Affordable Health Care Solutions Attract and retain valued employees with an employer-sponsored Health Savings Account (HSA) program 12 Employees earn interest tax-free on HSA funds; plus they can use the funds to pay for qualified medical expenses tax-free HSA funds belong to the employee so they keep them whether they change jobs, health plans, or even retire You can contribute to your employees HSAs so you can provide a valuable tax-sheltered form of employee compensation at a low cost $ 50 For You And a bonus for the business owner you refer Learn more at bankofamerica.com/hsaaccts Direct Benefits Offer your employees discounted banking products and services when they sign up for direct deposit, at no additional cost to you. Extend your employee benefits and increase employee satisfaction with free MyAccess Checking 1 and additional banking benefits and discounts Save time and money no checks to cut, reduced postage fees and lost checks eliminated Small Business Online Community Connect with a national network of business contacts, suppliers and customers in real time. Promote your business and your success stories. Ask questions in the forum Get advice from Subject Matter Experts Review and rate business articles Network with business people nationwide Join the Community today Because we value your relationship with us, we are offering you $50 for every qualified new customer you refer to Bank of America who opens a new business checking account 1. The business owner you refer can get a bonus, too. Tear off this coupon offer, fill in your information and pass it to a friend to bring with them to their neighborhood Bank of America banking center. When they open their new business checking account, you can both receive a bonus. Referrer s name Company Name (if applicable) Address Telephone number address Ask a Bank of America associate or log on to bankofamerica.com/referral for full program details. REDEMPTION PROCESS FOR BANK OF AMERICA ASSOCIATES: Offer Code: SBFWKE IMPORTANT NOTE FOR PERSONAL BANKERS: Please use the Marketing Online Redemption System or call the Redemption Hotline via OneCall to request the offer fulfillment on the customer s behalf. See reverse for terms and conditions. 7

10 Notes Important note for personal bankers: Please use the Online Redemption Form or call OneCall to request the offer fulfillment on the customer s behalf. Contact the Marketing Resource Center or see the Marketing Calendar in Connections or Banking Center Online for more information about this program. This offer expires no later than 6/0/2009. Bank of America may terminate the offer before that date. Existing Customer (Referrer): We pay the incentive to an existing Customer (Referrer) by check after we verify that the new customer they referred opened a qualifying new business checking account and also meets the other terms of this offer. We generally issue all checks within 90 days of a qualifying account opening. We may report to the IRS the value of any incentive or other premium and any applicable taxes are the responsibility of the recipient. Bank of America reserves the right to determine in its sole discretion the eligibility of new customers (referees) and existing customers (referrers) for this offer. We reserve the right to disqualify referrals in circumstances where we reasonably believe they were not sent to us in good faith. New Customer (Referee): To Qualify: You must present this referral form at the time of the account opening and satisfy the terms of the applicable referral program. You must open a new business checking account and must maintain a minimum average balance of $25 for 0 days. All accounts are subject to our normal approval process. Eligibility: You must be a new customer. You are not eligible if you are or were an owner or signer on a Bank of America business checking account that is open now or that was closed within the last 90 days. You are not eligible if you are a Bank of America Associate. This offer cannot be combined with any other offer. Incentive: We generally pay the new customer s incentive amount by crediting his/her new Bank of America checking account within 90 days of account opening. Otherwise, we may pay the incentive by check. We may report to the IRS the value of any incentive or other premium and any applicable taxes are the responsibility of the recipient. Terms of the Account: New business checking accounts require a minimum opening deposit of $25 and must maintain a minimum average balance of $25 for 0 days. For interestbearing personal checking accounts, the Annual Percentage Yield (APY) is 0.05% as of 02/04/2008 for any account balance. FirstChoice Business Interest Checking is available to sole proprietors, nonprofits and government agencies. These rates may change at any time after this date or after the account is opened. If the account earns interest, fees could reduce earnings on the account. Please consult a banking center associate, visit www. bankofamerica.com, or see our Personal Schedule of Fees or Business Schedule of Fees for more information. Ask a Bank of America Associate for more details on the Referral program. Reproduction, purchase, sale, transfer or trade of this coupon is prohibited. Bank of America, the Bank of America logo and the Bank of Opportunity are registered trademarks of Bank of America Corporation. Bank of America, N.A. Member FDIC Bank of America Corporation B 9/2008

11 1 Source: 2008 Micro Small Business study conducted by TNS. 2 Please see the Business Schedule of Fees or Business & Commercial Checking Schedule of Charges for transaction and fee details related to this account. Additional personal and business accounts apply to FirstChoice Minimum Balance Checking, FirstChoice Business Checking, Select Business Interest Maximizer and Business Interest Maximizer accounts. If you close your Business Advantage Checking account, a monthly service charge will apply. A minimum of $10,000 in new deposit balances is required to open a Select Business Interest Maximizer account. 4 Under federal regulations, other business types are not eligible for Business Interest Checking. 5 Claims may be filed against posted and settled transactions subject to dollar limits and verification, and must be reported within 60 days of the statement. Not available on check cards in Washington or Idaho. 6 Merchant card processing is provided by BA Merchant Services, LLC, a subsidiary of Bank of America, N.A. 7 After deposit of transactions made to a Bank of America business checking account. Only valid on Visa and MasterCard. Certain exceptions may apply. 8 The terminals will be zero cost after a rebate, as part of a -year fixed pricing package for each new merchant account as further described in the Fee Schedule provided by Bank of America, N.A. ( Bank ). At the time the merchant opens a new merchant account, it can purchase one Hypercom Optimum T4210 for $199 or one Hypercom Optimum T4220 for $299 up front; only one discounted terminal per merchant account (additional terminals may be purchased at the regular retail price). The merchant can get a rebate of that purchase price less sales tax and any applicable handling fee, which will appear as a credit on the 12th month merchant account statement; only one rebate per account. For each such merchant account, if the merchant closes any new merchant account or terminates the Merchant Agreement with Bank (or if the Bank takes either such action for cause) or if the merchant requests a reprice within that -year period, then in any of those events, an early package cancellation fee of $199 will be charged for that merchant account at that time (and if such event occurs within the first 12 months, the merchant is also no longer eligible for the rebate associated with the terminal for that merchant account). 9 This offer applies only to merchants who are not currently processing with Merchant Services from Bank of America, merchants who are not part of an association or who collected a payment from a like offer within the past 12 months. Pricing comparison applies to processing rates and fees only, not to include monthly terminal or software fees. Offer does not apply to Bank of America s Proprietary Terminals Hypercom Optimum T4210 or Hypercom Optimum T4220. Merchants must provide their most recent 2 months credit card processing statements. We will send a $250 check within 0 days of meeting the eligibility requirements. Check will be issued to the person authorized to sign up for or change the current merchant services provider. Limit one offer per merchant relationship/business entity. To the extent required by law, Bank of America will report the value of the offer to the IRS. Any applicable taxes are the responsibility of the account holder. Certain merchant restrictions and eligibility requirements apply. 10 Credit subject to approval. Normal credit standards apply. Credit cards are issued by FIA Card Services, N.A. 11 Credit is subject to approval. Normal credit standards apply. 12 Bank of America, N.A. is the custodian of The HSA for Life Health Savings Account from Bank of America. The HSA for Life Health Savings Account from Bank of America is intended to qualify as a Health Savings Account as set forth in the Internal Revenue Code, Section 22. You must satisfy the HSA eligibility requirements set forth in Internal Revenue Code, Section 22 in order to establish and make tax advantaged contributions to the HSA. You are solely responsible for ensuring that you satisfy the HSA eligibility requirements set forth in Internal Revenue Code, Section 22. If you establish an HSA and you are not otherwise eligible, you will be subject to adverse tax consequences. We recommend that you contact qualified tax or legal counsel before establishing a Health Savings Account. To be eligible for an HSA under Internal Revenue Code, Section 22, you must be enrolled in a qualified high-deductible health plan. In addition, you cannot open a Health Savings Account if you: can be claimed as a dependent on anyone else's tax return, are currently receiving Medicare benefits, are enrolled in any non-qualifying health coverage that does not satisfy the statutory minimum deductible requirements of the Internal Revenue Code, Section 22. If you have a Flexible Spending Account or Health Reimbursement Arrangement, you may not be eligible to open a Health Savings Account. These conditions are subject to change. For more information, go to 1 Without direct deposit, a monthly service charge applies. Information is this guide is accurate as of 9/2008. We may change it at any time. Bank of America, the Bank of America logo and the Bank of Opportunity are registered trademarks of Bank of America Corporation. Bank of America, N.A. Member FDIC Bank of America Corporation. Equal Housing Lender. Applies to accounts opened in ID, WA B 9/2008