WELCOME Follow this easy checklist to start your account off right!

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1 WELCOME Follow this easy checklist to start your account off right! Enroll in online banking services Enroll in Online Banking at (click on Enroll on the top red bar and enter your information) - Required Activate your Estatements by clicking on the Estatement Button and complete enrollment. Download our mobile app to activate your mobile banking. Make your 1st Deposit If you already funded your account with a card at account opening, skip this step. If you selected to make your first deposit after account opening, use the bank s mobile app to deposit a $10 money order check (Not Moneygram) or mail a deposit to: Washington Savings Bank 30 Middlesex Street Lowell, MA Attn: Online Teller You must make a deposit within 10 business days of account opening or the account will be closed. Activate your Direct Deposit A direct deposit is required from payroll or government benefit, please use the enclosed form. If your employer requires a check attached to the form, please place a check order with your financial coach for only $6.95. Note: You must have adequate funds in your account to place your check order. Sign and Return your account signature card A signature card will be mailed to you. Please sign and mail back in the envelope provided. checks and other items you may sign, Not returning the signature card may limit your ability to write checks. If desired, order checks Please let us know if you wish to order checks. We have a discounted rate of only $6.95 for 120 checks. You must have money in your account to cover the cost of the checks. Note: Never write a check unless money is in your account to cover the check. Activate your ATM/ debit card We only order your ATM/ Debit Card after your enroll in estatements. Your ATM/ debit card will arrive by mail in the next seven (7) to ten (10) business days in an undisclosed envelope. Please note, the debit card portion will only be activated after the required direct deposit. Call the number on the card to activate your card and select your PIN Note: Don t share your debit card number or PIN number with anyone except for purchases. Pick a unique PIN and keep it separate from your card. Identify your free ATM locations. Visit Allpointnetwork.com to identify all the local locations in which you ll have FREE ATM access. Allpoint has a great APP to download too to make finding free ATMs even easier! Please see the Allpoint sheet in this packet. PLEASE DON T CALL THE BANK. This is an online account only, meaning customer service occurs through ing your bank coach. Calling or visiting the bank will automatically activate an additional $4.95 per month live support plan. It s important for us to have a sample of your signature for

2 About Us For over 120 years, we ve been serving you. As a mutual bank, we don t have stock holders and our customers own the bank. Profit isn t our main goal and we re in business to help working families through affordable financial services. In 1892, Washington Savings Bank made its first home in Lowell, MA. Washington Savings Bank strives to meet financial needs with the community banking perspective our customers have grown to love and innovative products and services that can only be found at Washington Savings Bank. A bank you can count on, Washington Savings Bank is rated a 5 Star bank by Bauer Financial Services and considered one of the strongest banks in the country. A strength we achieved by helping people with affordable financial services. Most importantly, we value our commitment to human decision-making not a corporate facility of a Big Bank that only cares about the bottom line. Combine it all with friendly customer service and great products, and you ll find that Washington Savings Bank is more than a mutual savings bank; it s your banking partner that gives you more. As a member of the SUM ATM Network and Allpoint Network, our customers can use their debit card surcharge-free at over 55,000 locations nationwide. Our Rewards Card Checking is a national checking product specifically designed for customers who may have had overdraft challenges or credit problems from Big Banks taking advantage of them. This product eliminates overdraft and ATM fees for a small monthly charge. It s a real checking account for real people.

3 Frequently Asked Questions Can I apply for a Rewards Card Checking Account from any state? Yes, Rewards Card Checking Accounts are available to anyone inside the United States who is a U.S. citizen. Is Direct Deposit Required? Yes, direct deposit is required for this account. If you do not activate direct deposit within 60 days from account opening, your account will be closed. Is there a monthly maintenance fee? Yes, a monthly fee of $9.95 will be imposed every statement cycle, a direct deposit of payroll or government benefit is required for this account. Keep in mind, you also earn unlimited debit card cash rewards, so you may earn more on rewards than the monthly fee! After 6 months of satisfactory account history, you can convert your account to a lower monthly fee of only $4.95! What if I need customer assistance with a problem? Online support with your bank coach is free. Real time phone support is available for an additonal $4.95 per month. If you call or visit the branch, you will automatically activate the live support plan for an additonal $4.95 per month. How does this compare to a prepaid card? This is a checking account that has a debit card linked to it. Just like a prepaid card, you can use the card anywhere Mastercard is accepted, but you also have the benefits of one low monthly fee with no deposit (load) fees or ATM fees if you use the Allpoint network. This account should be much cheaper than a prepaid card and it s a real checking account. How do I make deposits? There s several ways to make deposits The easiest way is setting up direct deposit, which we ll help you set up. Direct deposit is required. To deposit a check, you can use our mobile check deposit APP or use the old fashioned way of mail. Note: Mobile deposits have a 5 business day hold and the service is limited to $10 per day until direct deposit starts. After direct deposit starts, you ll have a $500 per day limit after 3 months of activity. If you need to deposit cash, simply buy an inexpensive money order check available at most convenience stores and use our mobile check deposit service. A faster way to deposit cash is to use Western Union to transfer money into your account. Western Union charges a fee for this service. What are the restrictions for mobile deposits? Since mobile deposit has a high risk of fraud to the bank there are some additional conditions for us to trust you with it. The service is limited to $10 per day until direct deposit is activated. This is so you can fund your account and order checks. We limit mobile deposits to a maximum of $500 per day after 3 months of activity. We can increase this over time with good account history. There is a delay of funds until we know the deposit is legitimate. We always verify mobile deposits and reserve the right to place an extended hold if we doubt collectability of the check. Generally mobile deposits are available after 5 business days. Why are there restrictions for mobile deposits? In a nutshell, it s very risky to the bank

4 Frequently Asked Questions Cont. Does a Rewards Card Checking Account come with a real checkbook? Yes, you can use a real checkbook with your own personal checks. Even order your 1st order of 120 checks from us for only $6.95! Does a Rewards Card Checking Account come with a MasterCard debit card? Yes, you will receive your own personal MasterCard debit card. The standard design is free and you can even upgrade to over 85 designer cards for a small fee. Your daily limits are $300 via ATM withdrawal or $750 debit card purchase. The debit card portion of your card is not activated until direct deposit is activated on your account. Is it possible to overdraw my account? Yes. You won t receive overdraft fees, but there are some situations in which your account can be overdrawn. For example, a returned deposit item after we ve made funds available to you and the money has been spent. Some debit card transactions can be forced through and the monthly maintenance fee will be charged to your account regardless of balance. You are obligated to cover overdrafts on your account. Can I add a joint owner? Yes. You may add a joint owner to the account using our ADD A JOINT OWNER form once your account has been opened at least 30 days and is funded. Do I receive full online banking privileges? No, these are risker accounts for the bank so we limit some online services such as bank to bank transfers, person to person transfers, and mobile deposit. With online banking you see your activity, statements, and use bill payment. It even has some money management tools to help you manage your money better. Check out our online videos of the services. Can I open a savings account too? Yes. You may open a savings account after your checking account has been opened for at least 90 days and your account is in good standing. Our National Savings Account has no monthly minimum balance with a small $1.95 monthly fee.

5 DIRECT DEPOSIT ENROLLMENT/ AUTHORIZATION FORM Check one box only: New Direct Deposit Please complete the information below and return it to your payroll department. I authorize, to initiate credit entries to my account at Washington Savings Bank. These electronic credits will be deposited each pay period. In addition, I authorize the Company to initiate, if necessary, any debit entries and adjustments for any credit entries posted in error to my account. I acknowledge that the origination of ACH transactions to my account must comply with the provisions of U.S. Law. This authority will remain in effect until I have cancelled it in writing. Financial Institution Name: Account Number at FI: Washington Savings Bank Type of Account: (check one only) Checking Savings Financial Institute Routing Number: Financial Institute Address: 30 Middlesex St Financial Institute City and State and Zip: Lowell, MA Name: SSN Number: Signed: Dated: If the account is a joint account or in someone else s name, that individual must also agree to the terms stated above by signing below. Signed: Dated: Bank Certification: To confirm direct deposit account and routing number, please contact customer service at (978) Signed: Jennifer Valadao, online manager Dated: For checking accounts, please attach a copy of a voided check.

6 Employee Education Guide Frequently Asked Questions About Allpoint nt What is the Allpoint Network? The Allpoint Network is a surcharge-free network of ATMs with over 55,000 locations throughout the 5,000 locations throughout the United States, Canada, Mexico, Puerto Rico, United Kingdom and Australia. Because our financial stralia. Because our financial is a member of the Allpoint Network, these locations are surcharge-free to our cardholders. rcharge-free toinstitution our cardholders. es United States United Kingdom United Kingdom Canada Australia Puerto Rico the world, with 43,000 in the United Mexico Australia Where can I find Allpoint Network ATMs? You can find Allpoint Network ATMs in 55,000 retail locations around the world, with 43,000 in the United States, including these retailers: locator to be sure the location is *Not all retail locations participate in every market. Check the Allpoint locator to be sure the location is surcharge-free.

7 Frequently Asked Questions, cont. Are there any fees for using Allpoint Network ATMs? Allpoint ATMs are completely surcharge-free for Allpoint cardholders. How can I find Allpoint ATMs? - Use the locator at AllpointNetwork.com - Download the Allpoint App (Available for iphone, Android and Windows devices) - Visit Allpoint s Facebook page and use the locator - Look for this logo on the ATM: Can I use my current card? Yes! Use your current card to gain Allpoint surcharge-free access at 55,000 ATM locations worldwide. No additional sign-up or action is required. Start using Allpoint today! I went to the retailers you listed, but the ATM looked like it was owned by another bank will that bank charge me for using the machine? Many Allpoint Network machines look like they are operated by other banks or credit unions, however, all ATMs listed on the Allpoint locator are part of the Allpoint Network and are surcharge-free for Allpoint cardholders. Just look for the Allpoint Network sticker on the lower part of the ATM. The surcharge screen appeared when I attempted a transaction will I get charged a fee? No the surcharge screen is there to notify customers of other institutions who are not participating in the Allpoint Network. Just press Yes to accept the fee and continue with your transaction. Allpoint cardholders won t be charged. I used a location on the locator, but was still assessed a surcharge. Can I be reimbursed? Yes! Complete the form at allpointnetwork.com/about/refund and Allpoint will be on the case.