1/21/2014 1 CLD201 & DR201 Product Deep Dive on Cloud Services & Disaster Recovery Mike Salviski Sr Director IT Services 2 Typical Business Challenges How do I minimize IT capital expenditures & reduce IT operating expenses, without sacrificing services? How do I reduce the complexity of my IT operations? How can I scale IT resources to keep pace with rapidly changing business requirements? How can I accelerate my IT application rollouts? How do I get my limited IT staff refocused on strategic revenue generating initiatives? How do I maintain control and security of my IT infrastructure if I choose to leverage the cloud? 1
Respond rapidly to changing business requirements Meet today s business requirements Consolidate and simplify infrastructure and operations, while reducing onpremise spare capacity Measure and manage service levels consistently across on-premise and cloud infrastructure Improve quality of service with scalable infrastructure and higher availability Adapt quickly to new demands Add capacity economically in the cloud as you grow Scale up quickly to meet seasonal or event-related demand spikes Respond quickly to competitive initiatives or new customer requirements Accelerate innovation Reduce time to market with streamlined application development, testing, provisioning, and deployment on compatible cloud infrastructure Free IT resources from rewriting applications for the cloud, so they can contribute real business value 3 More Products and Services With EarthLink, you can offer services squarely where customers are spending Portal/Tools their IT dollars. EarthLink 4 Data Center Services Colocation 4% IT Spend Virtualization Services Cloud Hosting Cloud Storage Virtual Desktop Dedicated Server Disaster Recovery Web Hosting 9% IT Spend Application Services EarthLink 365+ Collaboration Suite Unified Endpoint Management & Security 27% IT Spend Managed Support Services Managed Infrastructure Help Desk 47% IT Spend (people) Managed Security Services ( 2% IT Spend, and Increasing) Managed Firewall, Secure Remote Access, PCI Compliance Validation Core IP Voice and Data Services (11% IT Spend, incl hardware) Voice: Hosted Voice, Integrated Access, SIP Trunks and PRI, Converged Minutes Data: MPLS, Internet Access, Blended Access Options 2
1/21/2014 5 Next Generation Cloud Data Centers: Built on Nationwide Private MPLS Network EarthLink Next Generation Cloud 6 3
Next Generation Cloud 7 Industry Leading Technology platforms: VMware 5.1 virtualization technology Cisco - networking and server computing technology (UCS FlexPod) NetApp storage technology Fortinet security services technology Juniper - VPN technology CommVault - server backup/recovery technology Trend Micro antivirus Nimsoft - monitoring Customer Benefits Next Generation Cloud Performance: VMWare 5.1 with full vcloud access, Licensing and Support included. vcpu processing speeds 20% faster for improved performance and reliability New Cisco UCS platform for greater scalability and faster provisioning Security: Intrusion detection and prevention (IDS/IPS) for all inbound traffic. Juniper Secure remote access, platform fully integrated with Cloud in multiple locations to provide client SSL VPN access for MPLS. Storage & backup: NetApp SAN Storage with CommVault Backup Faster storage connectivity with 10 Gb links between virtual servers and storage units New Features: Windows 2012 now supported Enhanced vcloud Connector for creating Hybrid Clouds 8 4
Cloud Server Management 9 Build, start, stop, backup or delete cloud servers directly from the control panel. Modify Servers and Networks Set up administrators with role-based access. Connect to applications and your network vcloud Director 5.1 Server Management vcloud Director 5.1 10 5
Cloud Hosting - vcloud Connector 11 Build VMware-based hybrid clouds Copy, view and control your Virtual Servers across private and public environments with complete security Business vcloud Connector Software Application Private Cloud Hybrid Cloud Public Cloud Managed Services Options 12 Bronze Level service is included with all options Upgrade to more comprehensive levels based on customer needs Bronze Silver Gold Platinum Network Support Yes Yes Yes Yes Power Support Yes Yes Yes Yes Hardware Support Yes Yes Yes Yes Server Reboot 1 Unlimited Unlimited Unlimited 24/7 Emergency Support Yes Yes Yes Basic Monitoring (ping) Yes Yes Yes Advanced Monitoring Yes Yes OS Installation Yes Yes OS Patches & Security Updates Yes Yes Antivirus Services Yes Yes OS Reloads Yes Yes Preferential Hourly Rate Yes Yes Backup Management Yes Yes Yes Yes Restore 1 2 4 Performance Tuning Security Assessment Exchange Administration Yes Annually Available 6
Cloud Server Pricing Example 13 Control & Manage Your Services Dashboard with status updates to products and service tickets Service overviews and product drill downs Customized tools and control panels: vcloud Panel Invoice presentation and payment online, access to past invoices Submit and manage service tickets Online Knowledge bases, whitepaper library, expert blogs and latest announcements mylink IT Services Center 7
The College Network Business Challenges Small IT team handled all IT needs in house IT spent more time troubleshooting hardware issues than solving business problems Needed a disaster recovery plan, had experienced too many outages Business Benefits Avoided $200-300K of CAPEX A business continuity structure to ensure systems are always on Employees are more efficient, processes easier, data availability higher and better customer satisfaction Reallocated its valuable IT manpower on activities that bring greater value to the business while the EarthLink team takes care of troubleshooting any systems issues The Solution Customized IaaS solution with Cloud Hosting and Dedicated Servers Enabled The College Network to continue using its existing ISP Multi-path connectivity between its Indianapolis headquarters and EarthLink s data center With online learning, our IT environment is very important, if the systems aren t available, then our customers don t have access to their course materials. Ryan Sallee, CIO Financial Services Case Study Business Challenges To meet the demands of its global client base and auditors, Payroll needed a higher level of IT security. Strict Security needs, full IDS/IPS Services. E-mail Encryption and Archiving needs. The Solution Host nearly the entire data center with Business Benefits Avoided new CAPEX Higher Level of Security including SSAE16 Audits Ability to personally audit the data center Scalability able to expand his storage and e-mail as the company grows and avoid ever making a mistake. EarthLink. A customized virtual solution with Platinum-level Managed Hosting, Dedicated Hosted Email, custom firewall, external vulnerability assessments. Moving our data center to EarthLink was the best business decision we made, said Marcelo Ahuerma. We are better prepared to grow and can more effectively compete for clients. Marcelo Ahuerma, Director 8
1/21/2014 Cloud Disaster Recovery Understanding the Target Customers Pain Points Can You afford a Disaster? 43% Forty-three percent of companies that experience a major data loss do not reopen1 80% Companies that do not rebound from a data loss within one month are likely to go out of business in the near future2 51% Companies are out of business within two years of experiencing a major data loss3 100% Organizations have experienced application and data loss over the past year4 78% Cause of lost data was IT systems failure4 Sources: 1. DTI/Price Waterhouse Coopers 2. Bernstein Crisis Management 3. University of Texas Center for Research on Information Systems) 4. CA Technologies survey 12/2011 9
Natural Disasters can be the most devastating Super Storm Sandy had Widespread Impact 650,000 houses destroyed or damaged 8.5 million without power for weeks Severe damage to businesses in NJ 19,000 NJ businesses sustained damage of $250K or more Total business losses at $8.3 billion Identify Cloud Disaster Recovery Opportunities No Business Continuity or Disaster Recovery plans in place Located in high risk areas and/or lacking regional diversity Older Servers that are more likely to fail Seeking a Cloud Migration path as servers reach end of life Limited IT Staff/budget & don t believe they can afford a DR service Key targets 10
Cloud Disaster Recovery Take advantage of the Cloud Disaster recovery protection of data, applications and operating systems Continuous real-time replication recovery of all data Supports multiple IT environments - physical and virtual servers Minimal expense for replication server environment, no CAPEX Pre-configure failover environment only pay for full resources if needed Geographic diversity in the event of a widespread disaster Recovery from any outage though a single console Your data is secure in EarthLink Data Centers SSAE 16 compliant data centers and certified security staff An Affordable Solution Disaster recovery of your data, applications and operating systems. An affordable cloud based server that replicates your primary server environment and can be quickly scaled to fully replace your primary servers to get your business back up and running. 11
Server Control Panel Cloud Disaster Recovery Disaster recovery protection Protection from man-made accidents, power outages, natural disasters, and server crashes Failovers executed in 4 hours Includes Disaster Recovery Managed Services (Platinum) Provides customized email event notification Flexible post recovery options: Maintain the Cloud Hosted failover as new ongoing source platform Revert to original DR configuration migrate data to new on-site servers, scale back Cloud Hosting to replication only 24 12
Cloud Disaster Recovery Software License Prices 25 Source Server Type & OS Source Server MRR Target Server MRR Total MRR Virtual Servers Physical Server Physical Server with Windows Enterprise $50 $50 $100 $90 $50 $140 $150 $90 $240 Cloud Disaster Recovery - An Example 26 Source or Primary Server Replication (Target) Server Replicati on & Failover NRC Replicatio n Prices MRR Failover Server Pre- Configured (not spun up) vcpu 2 CPU 1 vcpu $50 2 vcpu vram (GB) 10 GB 2 GB $50 10 GB SAN Storage 100 GB 150 GB $75 100 GB When Failover Activated Failover Prices MRR Once Spun up $100 $250 $50 Backup Storage 150 GB NA NA 150 GB DR Managed Services NA DR Managed $300 Included OS License Windows Windows $35 Windows $30 $150 $35 DR SW License- Source/Target Physical License VM License $140 NA NA Setup Fee Pair Source/Target SW on Source Target VM created $300 NRC NA NA NA Totals $300 NRC $650 MRR $615 MRR 13
Ciao Bella 27 Business Challenges Aging Servers, slow performance on mission-critical applications Unreliable email provider, frequent outages No dedicated IT staff Controller spent too much time troubleshooting IT infrastructure The Solution All servers and applications on Cloud Hosting platform in EarthLink Data Center Migrated entire NJ data center to EarthLink Platinum Level of Managed Services Migrated email to EarthLink Secure Email Business Benefits Avoided $80K of CAPEX Improved application performance Increased security Reliable email service Eliminated need for local maintenance contracts Allows controller to focus on his duties instead of trouble shooting IT Business continuity Business Continuity in Action 28 Super Storm Sandy Super storm Sandy hits NJ in October 2012 Two week power outage at NJ headquarters Ciao Bella stays in business Servers/applications and email stayed fully operational in EarthLink Data Center Nationwide sales team able to submit orders for production in Oregon Distribution centers able to ship & invoice orders If we didn t move to cloud services, we would have been out of business during the hurricane. Bob Serchuk, Controller, Ciao Bella 14
New IT Services Selling Quick Guide URL: http://www.earthlinkbusiness.com/collateral.xea Additional Partner Resources URL: http://www.earthlinkbusiness.com/collateral.xea Customer proposal templates Customer quick start guides Hosted voice resource center MPLS cost calculator Whitepapers Case studies 15