Cloud Communications for the Enterprise.

Transcription

1 Cloud Communications for the Enterprise

2 Agenda General Environment Overview Common Industry Trends Why The Cloud Approach Smoothstone Overview Platform/Technology Overview UCaaS Applications DRS Solutions for Cisco and Avaya Support and Implementation Results of The Cloud Approach

3 An Ever Growing Set of Responsibilities

4 Enterprise Communications Paradigm Shift

5 The Timing is Right Capital budgets are constrained Unrelenting pace of technology change IT has to be a strategic asset for the enterprise Millennium PBX systems are at end of their lifecycle Workforces continue to become more mobile and distributed Collaboration and sharing are the rule not the exception Critical mass in broadband access and MPLS networking Complexity of regulation demands outsourced risk

6 Why Cloud? 1 Increased Business Efficiency: Driving down the costs and complexity of deploying advanced communications tools 2 3 Increased Business Execution: Speeding the deployment and impact of unified communications Increased Business Agility: Delivering applications and services that are closely aligned with business needs

7 Cloud Communications Cloud based communications for the enterprise Providing on-demand applications and services over next generation, application aware networks Scalable to thousands of geographically dispersed users Eliminating the burden of managing complex communications infrastructure and services

8 Smoothstone Advantage for the Enterprise Flexible Solution Provider A Complete Cloud-Based Product offering Enterprise Voice Services SIP Trunking DRS for Avaya and Cisco Hosted VoIP Contact Center Solutions PRI Emulation Hosted IP Centrex Managed Network Services Managed MPLS Business Oriented QoS WAN & LAN Monitoring Tools Converged Voice Services Internet Unified Threat Management

9 Flexible Service Delivery Providing the Road-Map for Migration to Unified IP Communications

10 About Smoothstone General Smoothstone Overview

11 Experience Matters

12 Smoothstone at a Glance Smoothstone is the leading provider of cloud-based communications for the enterprise Founded in 2000 with focus on providing Managed IP Communications National coverage with over 8800 local rate centers Service coverage across 3 continents to support international locations Unique Application Aware network services utilizing multiple carrier transport infrastructure to act as a single network solution Focused on the enterprise market segment Nationwide E911 Compliant Only provider offering flexible DID specific Disaster Recovery Solutions Full Suite of Unified Communication Services over managed MPLS Providing Advanced Network Management and Voice Reporting tools Outstanding customer retention, 99%+ over 10 years MSCP certified with Cisco DevConnect Avaya Gold Partner

13 Platform and Applications Platform and Technology Overview

14 Smoothstone Application Aware Network The on-ramp to the cloud The Smoothstone Application Aware Network provides the infrastructure your business needs to deliver real-time applications and provide connectivity for centralized, cloud-based applications

15 The Smoothstone Platform Key Advantages: Carrier-grade infrastructure and capabilities that were previously only available to the largest enterprises Resiliency and redundancy that delivers highly available applications and services Wide range of applications that scale quickly and easily as needs grow Client-centric vs. equipment vendor-centric approach

16 Voice Solutions Delivered Three Ways Fully Managed IP To the Desktop For customers who need an end-to-end solution SIP Trunking For customers with an existing onsite IP PBX PRI/Integrated Access For customers with a legacy PBX Real-time call monitoring & call detail reporting Virtual DIDs at any location 4 to 6 digit dialing end-to-end across the enterprise with unlimited local and on-net calling Call recording & retrieval Customer-defined disaster recovery and business continuity

17 Rapid Service Provisioning Comprehensive Tool-Set for Management & Control Cloud-Based Applications & Services Messaging & Collaboration Contact Center Voice Services Network Services Unified Inbox Contact Center Disaster Recovery & Survivability On-Demand Security Services In-Bound/Out- Bound Faxing Call Queuing Call Control & Call Recording Application Oriented QoS Voice Mail Call Monitoring Hosted Public IP Web Collaboration Call Recording Call Reporting PRI/IA SIP Trunking Private IP MPLS/VPLS Agent Client Audio Conferencing Next Generation Application Aware Networks

18 Providing Visibility and Control IT Console (ITC) IT Console (ITC) provides powerful tools that give you visibility and control of your IP communications infrastructure and services. NetStalk NetStalk allows you to monitor your servers, routers, switching infrastructure and facility environmentals right alongside our Network Operations Center (NOC) engineers. VoiceStalk VoiceStalk call reporting platform enables you to monitor your enterprise's total calling activity: local and long distance, inbound and outbound, intracompany and external. SECURE SECURE delivers a comprehensive network-based Unified Threat Management (UTM) solution using best of breed security technologies.

19 Management Tools ICC Call Center DRS/Call Director Services ICC allows you to manage and optimize your entire organization s call traffic with a secure and easy to use web portal. centralize geographically dispersed personal into a single virtual call center. DRS /Call Director Cloud based call control that allows you re-route calls to individual offices, cell phones, third party answering services, auto attendants and vm when utilizing Smoothstone s SIP trunking or Complete Solution.

20 Disaster Recovery and Business Continuity SIP Trunking and DRS for Cisco and Avaya Systems

21 A Unique Approach To SIP Trunking SIP Trunks delivered over multiple carrier MPLS networks Enterprise trunk pooling Integrated Network & Voice monitoring tools Real-time call detail reporting Centralized call recording capabilities ACD in the cloud Multi-platform integration (Cisco & Avaya certified) Remote locations on a common telecom platform One of a kind Disaster Recovery & Survivability

22 Common IP-PBX Configurations IP-PBX located at primary location IP-PBX distributed across multiple locations

23 The Downside to Common IP-PBX Configurations Cost containment = vulnerabilities Backup lines not often implemented correctly Support team undermanned or spread too thin to properly manage and maintain DR setups Housed in less-than-ideal data center environments Lack of backup voice mail capabilities No redundancy options for inbound call traffic Multiple single-points of failure

24 What goes into IP Communications survivability? Router Redundancy Networking Expertise Geographic Diversity BGP Routing Voice mail Hardware Expertise Data Center Fail-over Voice Trunks Backup Power MPLS Data Network IP-PBX Expertise Backup Unity VM Backup Voice Trunks AS Number Carrier Redundancy Very Confusing Very Costly!

25 Smoothstone DRS Cloud-based call processing and handling platform DRS provides survivability, when faced with: Hardware failure LAN/WAN outage Carrier issues Emergency conditions Maintenance periods Re-route inbound calls to: Mobile or home numbers Auto attendant menus Emergency notification messages Voic When calls cannot reach premise-based IP-PBX, DRS kicks in to process calls

26 Smoothstone DRS Features Automated fail-over Easy-to-use Web interface Syncs with MS Active Directory for simplicity and accuracy Enhanced DR call mapping options, like time of-day rules and geo-based routing Manage greetings and auto attendant menus Emergency voice mail, with e- mail notification and delivery

27 How do we Implement and Support these Solutions? Implementation and Support

28 End to End Deployment Consultation Assess business requirements and determine cost structures. Plan for network QoS & bandwidth demand. Enhance overall communication patterns. Implementation Dedicated project management for the installation of all circuits and equipment. Management of number porting. Complete admin and user training. Management Full management of all applications and services including proactive QoS & security monitoring. Management of all underlying network providers.

29 Network Operations and Control Center Delivering proactive network management, with proprietary network event correlation and best of breed management systems Service & Support Our First Priority 99%+ customer retention rate Unparalleled network visibility and control Staffed 24/7/365 with Cisco Certified engineers Direct extension of your IT staff End to end management of: Circuit outages Network anomalies BGP routing tables Advanced deep-packet-level analysis Immediate response to critical network conditions

30 What are the Results of the Cloud Approach? Results?

31 Why The Cloud Approach Eliminate the burden of managing communications infrastructure and services, allowing resources to be focused on strategic initiatives Reduce the cost, complexity & risks of deploying new technology to dynamic environments Achieve faster deployment times compared to traditional, on-premise deployments On-going technology refresh that keeps up with a rapidly evolving UC market Ease of integration into business process and enterprise applications Full resiliency of infrastructure and services for Business Continuity and Disaster Recovery

32 The Smoothstone Cloud Effect

33 Smoothstone s Clients

34 Questions? Checkout our Web site: