PRESIDIO MANAGED SERVICES OVERVIEW JULY 2013

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1 OVERVIEW JULY 2013

2 AGENDA Overview Capabilities Commitment

3 OVERVIEW Capabilities Addressing today s IT challenges Our Capabilities and Approach Network Data Center Collaboration Security Workplace Service Commitment Empowering your Control, Efficiency and Innovation Achieving Customer Success, Every Day

4 CAPABILITIES

5 ENABLING THE NEW ERA OF IT Never before have so many Technology innovations provided so much potential for our Clients. Presidio Managed mission is to be your trusted partner as the industry evolves to capitalize on emerging trends such as: The Internet of Everything Hybrid IT and Cloud Computing Bring Your Own Device Unified Workspace Data and Information Integration Big Data Our Managed expertise and unwavering commitment to your success helps Presidio stand out from the crowd.

6 OUR UNIQUE APPROACH The Presidio Managed team enables your business by optimizing your technology to improve business agility and accelerate time to value. We provide: A practical approach tuned to your needs Flexibility with standardization lowering your risk while maximizing your value A supportive and collaborative culture An award winning solutions and services team backed by the industry experts Local Presence with Global Reach

7 PRESIDIO MANAGED SERVICES CAPABILITIES AND EXPERTISE 2,200 Employees 1,000 Engineers 3,500 Certifications 24 / 7 / M Delivered to Clients Connecting 10% of the total US College Population 800 Government Agencies and Entities Served Cisco s Largest 1,350 Healthcare Partner Healthcare Organizations Served

8 YOU MAY USE THIS SLIDE TO DISPLAY A QUOTE ACHIEVING UNLIMITED POSSIBILITIES At Presidio, we see in IT transformation the potential for unlimited possibilities. At heart, Presidio s people are true believers in the transformational potential of Information Technology. Insert Portrait The Presidio Cloud and Managed team exemplify this belief and are a key element of our strategy to help our clients unlock the true potential for IT. Bob Cagnazzi, Presidio CEO

9 OFFERINGS

10 SERVICE PORTFOLIO PRIORITIES Align services with industry standards and client expectations. Easy to understand and easy to consume. Modular and standardized services to drive customer success through consistency, increased efficiency and quality.

11 SERVICE PORTFOLIO - DEFINITIONS Network Collaboration Data Center IT Security Workplace Service Seamless integration of support staff to achieve improved performance and reliability. Reduce costs, intrinsic expertise through experience. that eliminate the complexity of managing the collaboration environment resulting in seamless connections for end users. Providing both traditional data center management and cloud-based services. Focused on extending the customers environment with practical hybrid cloud solutions and suite of recovery services. Comprehensive Security Information and Event and Compliance Monitoring. End User support serivices including antivirus, USB monitoring, and asset management. that typically cut across specific solution or technology domains. These align to ITIL and ITSM best practices.

12 SERVICE PORTFOLIO - SERVICES Network Collaboration Data Center IT Security Workplace Service Network Network Security Device Telephony and Unified Communications Contact Center Infrastructure Video and Telepresence Hosted Collaboration Service Systems and Virtualization Storage Backup and Recovery Service Hybrid Cloud Service Archive Service Security Incident and Event Monitoring Compliance Monitoring and Reporting End User Support Desktop Virtualization End User Security End User Device Asset End User Application Support Service Transition Presidio Support - Cisco Presidio Support - Multivendor Software License Asset

13 SERVICE PORTFOLIO RELEASES Network Collaboration Data Center IT Security Workplace Service Network Network Security Device Release 1.0 July Sep Nov 2013 Telephony and Unified Communications Contact Center Infrastructure Video and Telepresence Hosted Collaboration Service Systems and Virtualization Storage Backup and Recovery Service Hybrid Cloud Service Archive Service Security Incident and Event Monitoring Compliance Monitoring and Reporting End User Support Desktop Virtualization End User Security End User Device Asset End User Application Support Service Transition Presidio Support - Cisco Presidio Support - Multivendor Software License Asset

14 NETWORK SERVICES Network Monitoring and Presidio Managed Network help you maximize the performance of your data network infrastructure & react more quickly to changing business needs. Network Security Device Presidio Network Security Device offering manages the variety of Security devices in your network including Firewalls and Intrusion Prevention systems. Key Benefits 24x7x365 U.S. based support WAN/LAN, WAN Optimization and Wireless Networks Single point of contact for incidents & service requests Proactive alert notification & incident management Optimized Change (MACD) Optional on-site dispatch Optional dedicated engineering support Easy-to-use, always-on web portal Comprehensive monthly performance reporting Components Switches Routers Firewalls Wan Accelerators Data Center Networks Edge Networks Intrusion Prevention Appliances Access Control Appliances Identity Engine

15 COLLABORATION SERVICES Telephony/Unified Communications Presidio Telephony/Voice Managed Service helps you maximize the performance of your voice network infrastructure by providing comprehensive voice and telephony network and device management services Contact Center Infrastructure Presidio Contact Center Managed Service helps you maximize the capabilities and performance of your contact center infrastructure to ensure you can continue to serve your customers 365x24x7. Video and Telepresence Presidio Video Systems offering helps you maximize the performance of your video network infrastructure to ensure highest quality of video delivery along with easy of access through optional concierge services. Hosted Collaboration Service Presidio Hosted Collaboration Service offers a fully managed solution for collaboration software and hardware delivered through our datacenters. Key Benefits 24x7x365 U.S. based support Single point-of-contact for incidents & service requests Proactive alert notification & incident management Optional Video Concierge services Optimized Change (MACD) Dedicated remote engineering support Optional on-site dispatch Easy-to-use, always on Web portal to view collaborative system status Comprehensive monthly performance reporting Components Cisco Call Manager/Manager Express Cisco Unity/Unit Connection/Unity Express Contact Center Enterprise/Express Cisco IP Phones Cisco Voice Gateways Cisco Telepresence Server/Conductor Cisco Telepresence Suite Cisco Jabber Many Others

16 DATA CENTER SERVICES Systems and Virtualization Presidio Systems offering provides comprehensive Managed for operating your compute and virtualization infrastructures. This includes the hardware, operating system and hypervisor. Storage Presidio Storage offering provides comprehensive Managed for operating and monitoring your Storage infrastructure. This includes the hardware and operating system. Backup and Recovery Presidio Backup and Recovery Service provides on-site and off-site backup and recovery services providing peace of mind for your corporate information. Archive Presidio Archival service offers off-site archival services for data requiring long-term storage. The Archival services supports all major Compliance regulations and standards. Hybrid Cloud Presidio Hybrid Cloud offers Private, Public and Hybrid Cloud service offering ready to run infrastructure delivered in partnership with VMware Key Benefits 24x7x365 U.S. based support Single point-of-contact for incidents & service requests Proactive alert notification & incident management Optimized Change (MACD) Optional on-site dispatch Dedicated remote engineering support Easy-to-use, always on Web portal to view system status Comprehensive monthly performance reporting Components Cisco Nexus Data Center Networking Switches Cisco Unified Computing System (UCS) Cisco Fabric Interconnect Cisco UCS Manager FlexPod Unified Data Center Solution vblock Unified Data Center Solution EMC and NetApp Storage VMware virtualization solutions

17 IT SECURITY SERVICES Security Incident and Event Monitoring Presidio Security Incident and Event Monitoring service provides peace of mind through a 365x24x7 monitoring services for all security events and incidents. Compliance Monitoring and Reporting Presidio Compliance Monitoring and Reporting service providers around the clock monitoring of your network and IT infrastructure to track key compliance controls and services. Key Benefits 24x7x365 monitoring of all critical security devices - IDS/IPS/Firewall/VPN Proactive Security Incident & Event (SIEM) Correlated event analysis & immediate threat notification Change management to adopt security best practices Onsite dedicated security engineering support Compliance & security risk reviews and reporting Comprehensive monthly performance reporting Easy-to-use, always-on web portal Components Presidio State-of-the-Art Security Operations Center (SOC) Firewall Configuration and Intrusion Detection/Prevention systems Virus Control and SPAM Filtering/Gateways /Web Security VPN Setup and Network Access Control / Encryption

18 WORKPLACE SERVICES End User Security Presidio End User Security provide comprehensive controls and policy management for all end user devices including Mobile Phones, Tables and Laptops. End User Support Presidio Support provides customers with help desk services for IT related issues relating to Hardware, Operating Systems for End User Devices. End User Device Presidio End-User Device offering provides comprehensive device management options for setup, configuring, troubleshooting and patching End-User devices. End User Application Support Presidio End-User Application Support provides additional Application level support services for Productivity applications such as and MS Office. Key Benefits 24x7x365 U.S. based support Single point-of-contact for incidents & service requests Proactive alert notification License Software Distribution Patch Dedicated remote engineering support Comprehensive monthly performance reporting Components Bring Your Own Device (BYOD) Support Virtual Desktop (VDI) Integrated Unified Communication End-User Device Support Productivity Applications Support (MS Office) USB/Peripheral Support Patch/update push to desktops Virus detection and prevention

19 SERVICE MANAGEMENT Service Transition A pre-requisite service to all Presidio Managed, the Service Transition offering covers all the required onboarding activities necessary to ensure a seamless transition for clients to Presidio Managed. Presidio Support - Cisco Presidio Support for Cisco offering coordinates and manages maintenance service requests for Cisco equipment.. This offering provides a single point of contact for all service requests, incidents and alerts. Presidio Support Service - Multivendor Presidio Support provides multi-vendor support across a variety of technologies. This offering provides a single point of contact for all service requests, incidents and alerts. Asset Presidio Asset provide full hardware inventory control across Network, Data Center and End- User Devices. This include process for ordering, configuring and end-of-life for each asset. Software License Presidio Software Lifecycle service provides end-to-end software management services for procuring, tracking, patching and end-of-life for Software deployed in your environment. Key Benefits 24x7x365 U.S. based support Single point-of-contact for incidents & service requests Proactive alert notification & incident management Optional on-site dispatch Dedicated remote engineering support Flexible service options Aligns to SOC2 and ITIL guidelines Components IT Service (ITSM ) IT Information Library (ITIL ) Service Transition Service Operations Change Inventory and Asset Software Inventory

20 TECHNOLOGY SOLUTION PARTNERS

21 PURCHASING OPTIONS 1. Tiered Service Packages 2. A La Carte

22 TIERED SERVICES Standard Package Alert and Notify Standard Reporting Customer Portal Telco Vendor Service Performance Review Service Desk Script Troubleshooting Tier 1 Productivity Software Troubleshooting Premium Package Standard PLUS Custom Reporting Moves, Adds, Changes and Deletes Patch Premium Connectivity Remote On-Demand Engineer Root Cause Analysis Smart Hands (Onsite Break/Fix) Premium Plus Package Standard + Premium PLUS Capacity Planning Dedicated On-Site Engineer Performance Proactive Monitoring Proactive Service Advisor

23 A LA CARTE Standard Features Optional Features Alert and Notify Standard Reporting Customer Portal Telco Vendor Service Performance Review Service Desk Capacity Planning Custom Reporting Dedicated On-Site Engineer Moves, Adds, Changes and Deletes Patch Premium Connectivity Performance Proactive Monitoring Proactive Service Advisor Remote On-Demand Engineer Root Cause Analysis Script Troubleshooting Smart Hands (Onsite Break/Fix) Tier 1 Productivity Software Troubleshooting

24 ONBOARDING AND TRANSITION MANAGEMENT A pre-requisite service to all Presidio Managed, the Service Transition offering covers all the required on-boarding activities necessary to ensure a seamless transition for clients to Presidio Managed.

25 SERVICE TRANSITION METHODOLOGY Process Outcomes 1 Service Transition Initiation Requirements and Scope Defined 2 Planning & Inventory Gathering Customer Inventory Complete 3 Setup Remote Connectivity Connectivity deployed and validated 4 Deploy Monitoring and Reporting Collectors Monitoring Systems deployed and validated 5 Optimize Alert and Systems Operations Center Solution validated 6 Review Operational Readiness Run Book Complete 7 Hand Off to Operations Customer Signoff for Transition 8 Project Close Transition Complete

26 VALUE AND COMMITMENT

27 OUR COMMITMENT In our pursuit of excellence for Managed we dedicate our team to support the strategic business and IT drivers from our customers. Enabling you to retain control of your assets Optimize efficiency of your infrastructure Accelerate innovation for IT and business users

28 ACHIEVING CUSTOMER SUCCESS, EVERY DAY

29 Practical thinking for a connected world. THANK YOU