ACCELERATOR 6.3 CISCO UNIFIED COMMUNICATION MANAGER EXPRESS INTEGRATION GUIDE April 2014 Tang Netwrks, Inc. phne: +1 469-229-6000 3801 Parkwd Blvd, Suite 500 fax: +1 469-467-9840 Frisc, Texas 75034 USA www.tang-netwrks.cm
2004-2014 Tang Netwrks, Inc.. This sftware is prtected by cpyright law and internatinal treaties, and is the cnfidential and prprietary infrmatin f Tang Netwrks, Inc. Unauthrized reprductin, use, r distributin f this sftware, r any prtin f it, may result in severe civil and criminal penalties, and will be prsecuted t the maximum extent pssible under the law. The sftware described in this dcument is furnished under license agreement and may nly be used in accrdance with the terms f the agreement. Tang Netwrks and Abraz are trademarks f Tang Netwrks, Inc. All ther trademarks used herein are the prperty f their respective wners and are used fr identificatin purpses nly. 2004-2014 Tang Netwrks, Inc.. Tang Netwrks, Abraz and E=fmc2 are trademarks r registered trademarks f Tang Netwrks, Inc. All ther trademarks r service marks are the prperty f their respective wners. Specificatins and features are subject t change withut ntice. April 2014 CONFIDENTIAL Page 2 f 28
TABLE OF CONTENTS INTRODUCTION... 4 SUPPORTED VERSIONS... 5 PBX DEPENDENCIES MOBILE UC... 5 ACCELERATOR INTEGRATION PROCESSES... 6 CISCO UNIFIED COMMUNICATIONS MANAGER EXPRESS PROVISIONING... 6 MOBILE UC AND PSTN ACCESS ENABLED ACCELERATOR... 6 MOBILE UC ENABLED ACCELERATOR... 6 CUCME Cnfiguratin... 7 CSTA cnfiguratin fr Call Mve in CUCME 8.0 Only...13 PSTN ACCESS ENABLED ACCELERATOR...17 ACCELERATOR PROVISIONING...18 Mbile UC Enabled Acceleratr...18 Vice Netwrk: PBX/Trunk Dial Plan...18 Vice Netwrk: Extensin Ranges...19 Vice Netwrk : Vice Mail...19 Subscriber Dial Plan/Subscriber...19 PSTN Access Enabled Acceleratr...20 Vice Netwrk : PBX/Trunk Dial Plan...20 MOBILE UC FEATURE INTERACTIONS... 21 ACCELERATOR PBX LEVEL 1 INTEGRATION...21 ACCELERATOR PBX LEVEL 2 INTEGRATION...24 ACCELERATOR PBX LEVEL 3 INTEGRATION...25 ACRONYMS... 26 April 2014 CONFIDENTIAL Page 3 f 28
Intrductin The Acceleratr can ptentially be prvisined in ne f three ways based n yur Acceleratr license key. Yur license key dictates whether yur enterprise has the ability t enable Mbile UC and/r PSTN Access (SIP Trunking) functinality. During Acceleratr prvisining, a Carrier(s) was created that enabled ne r bth f these services. Hw yu integrate yur CUCME PBX with the Acceleratr depends n hw yur Carrier(s) is cnfigured n the Acceleratr. Mbile UC - The Mbile UC applicatin extends PBX and Unified Cmmunicatins (UC) features t mbile devices. Examples include Single Number, Single Vicemail, Abbreviated Dialing, and Presence Status. Fr Mbile UC, the Acceleratr uses a cmbinatin f SIP lines and trunks t integrate with the CUCME PBX. SIP lines are used s that Acceleratrcntrlled mbile devices appear as standard SIP phnes and therefre benefit frm the cmmn set f PBX services ffered t such devices. SIP trunks are used when the Acceleratr must terminate a call via the Public Switched Telephne Netwrk (PSTN). CSTA (CUCME 8.0 nly) must be enabled t supprt Call Mve service. PSTN Access (e.g. SIP Trunking Cntrller) PSTN Access facilitates interwrking between enterprise and SIP entities such as PBXs and PSTN carriers (i.e. SIP Trunking Service Prviders) as well as between internal enterprise SIP entities. Fr PSTN Access, the Acceleratr uses nly SIP trunk(s) t integrate with the CUCME PBX. Imprtant Nte: Thrugh ut this dcument and ther Tang dcuments the term PSTN Access is used t describe the functins f the SIP Trunking Cntrller prduct. These terms are interchangeable. Whenever yu see PSTN Access we are talking abut the SIP Trunking Cntrller. Mbile UC and SIP Trunking cmbinatin It is pssible t have bth the Mbile UC functinality as well as the PSTN Access functinality enabled n yur Acceleratr. April 2014 CONFIDENTIAL Page 4 f 28
Supprted Versins This dcument addresses the way that the Acceleratr integrates with Cisc Unified Cmmunicatins Manager Express 7.1 and 8.0. The dcument will encmpass any release f the Unified Cmmunicatins Manager Express. The screen captures n this dcument may vary depending n yur release. It is intended fr users with a thrugh understanding f the Cisc Unified Cmmunicatins Manager Express. Nte: This guide is meant t familiarize the reader with the minimum prvisining steps required n the CUCME PBX fr Acceleratr integratin. It des nt attempt t address all pssible cnfiguratins ptins r features that can be applied within the PBX. Please cnsult yur CUCME dcumentatin fr Cisc Unified Cmmunicatin Manager Express specific issues. PBX Dependencies Mbile UC The fllwing lists the Cisc Unified Cmmunicatins Manager Express cmpnents and license keys required fr interperating with the Acceleratr: Cisc Unified Cmmunicatins Manager Three incremental Device License Units (DLUs) per Acceleratr Subscriber Each Acceleratr-enabled mbile is cnfigured as a Third Party Basic SIP device. Each f these devices requires three DLUs each. April 2014 CONFIDENTIAL Page 5 f 28
Acceleratr Integratin Prcesses Cisc Unified Cmmunicatins Manager Express Prvisining The integratin with the Acceleratr can be setup in several ways. During Acceleratr prvisining, yur enterprise selected Carrier types based n yur Acceleratr enterprise license key. Yur license key may be enabled fr Mbile UC functinality r it may be enabled fr PSTN Access functinality, r even bth. The sectins and steps utlined belw will guide yur wrkflw t integrate yur Cisc Unified Cmmunicatin Manager Express PBX with the Acceleratr. Mbile UC and PSTN Access Enabled Acceleratr Fr a Mbile UC and PSTN Access enabled Acceleratr, execute bth sets f steps utlined belw; Mbile UC Enabled Acceleratr sectin and the PSTN Access Enabled Acceleratr sectin. It des nt matter which set yu execute first, meaning it des nt matter if yu prvisin PSTN Access first r Mbile UC first. Mbile UC Enabled Acceleratr The Cisc Unified Cmmunicatins Manager Express (CUCME) is prvisined manually thrugh a telnet sessin. The fllwing sectin lists the cmmands necessary t integrate the Acceleratr with the CUCME. The Acceleratr integrates with the CUCME via SIP Trunk prvisining within the Unified Cmmunicatins Manager Express t prvide full functinality. The fllwing steps are based under the understanding that SIP calls have already been enabled alng with having SIP Devices prvisined apprpriately. April 2014 CONFIDENTIAL Page 6 f 28
CUCME Cnfiguratin Nte: The Unified Cmmunicatins Manager Express server(s) must first be cnfigured apprpriately with dmain and hst infrmatin as well as SIP Calls and SIP devices enabled as per Unified Cmmunicatins Manager Express dcumentatin. After ensuring that the Unified Cmmunicatins Manager Express server(s) are cnfigured apprpriately with dmain and hst infrmatin, use the fllwing steps t establish a SIP cnnectin between the Acceleratr and the Unified Cmmunicatins Manager Express. Ensure that the Acceleratr has been prvisined with the apprpriate CUCME server infrmatin as shwn in the sectin PSTN Access Enabled Acceleratr T make the Acceleratr the ingress/egress pint fr ff net calls between the PBX and yur SIP Trunk prvider, mdify yur PBX s ruting tables t send ff-net calls ver a SIP Trunk t the Acceleratr n the SIP Trunking prt (default f 5080). This SIP Trunk shuld als allw incming calls frm the Acceleratr. Make sure any required Class f Service attributes are set apprpriately n the PBX. On-net calls between PBX s can als be cnfigured t rute via the Acceleratr using a similar prcess. It is ften desirable t create a secnd SIP Trunk n the PBX in rder t specify different Class f Service attributes fr n-net calls. Cnsult yur PBX s cnfiguratin guide fr specific details n SIP Trunk cnfiguratin. Acceleratr Prvisining n page 18 f this dcument. 1. Using a terminal, access the Unified Cmmunicatins Manager Express server by using the cmmand telnet <hstname>, where <hstname> is the hstname f the Unified Cmmunicatins Manager Express server r the IP Address. Lg in with the apprpriate credentials: telnet <hstname> 2. Once inside the CUCME server, view the current cnfiguratin: sh run 3. Cpy the infrmatin displayed by the previus cmmand int a text file in case this cnfiguratin needs t be reset n the server. 4. Enter cnfiguratin mde by beginning the server s cnfiguratin terminal with the fllwing cmmand (where t stands fr terminal): cnf t 5. In rder t unblck RTP packets, enter the fllwing cmmand: ip surce-rute April 2014 CONFIDENTIAL Page 7 f 28
6. Enable the CUCME server t allw tw-way RTP traffic: vice rtp send-recv 7. Enter the dmain fr the CUCME PBX. The dmain crrelates t the PBX dmain prvisined n the Acceleratr. ip dmain name tang-netwrks.cm 8. Cnfigure DNs fr SIP Phnes: Prvide a number fr the DN (e.g. 2676007). Register the DN fr SIP Message Waiting Indicatr (MWI) service. Repeat fr each SIP Phne Number needed. vice register dn 7 number 2676007 mwi vice register dn 8 number 2676008 mwi vice register dn 9 number 2676009 mwi 9. This step is ptinal. Fr lder phnes (e.g. 7940/60 phnes), setup a dial plan t allw faster dialing frm SIP phnes s that the Dial key des nt need t be pressed r the user has t wait fr an inter-digit timeut fr the CUCME t initiate a call: Select '7940-7960-thers' fr type Prvide dial patterns fr easier dialing (fr example): Shrt desk numbers (4-digit dial) Full desk numbers (7-digit dial) Direct Inward Dialing (DID) numbers (10-digit dial) Pilt DN (10-digit dial) vice register dialplan 1 type 7940-7960-thers pattern 1 6... pattern 2 267... pattern 3 267467... pattern 4 667467... April 2014 CONFIDENTIAL Page 8 f 28
1. Cnfigure physical SIP phnes s that each ne is represented as a pl. Prvide MAC address f device Assign a directry number fr device Set DTMF relay mde t rtp-nte (allws 2833 events) Assign username/passwrd t be used by client fr authenticatin. The username/passwrd des nt need t be a DN. The username/passwrd is nt tied t the DN being registered, Rather, they are merely credentials fr the SIP device frm this MAC address. If a SIP phne supprts multiple lines, each line can be a different number prviding the same authenticatin credentials, since the device is the same. Set the preferred vice cdec fr the phne (e.g., g711ulaw) Disable vice activity detectin (n vad). Fr Cisc SIP phnes set the prper device type (7940, 7941, etc.) Repeat abve steps fr each SIP device. Belw is an example f a 7940 phne cnfiguratin: vice register pl 1 id mac 001A.A216.FFFF type 7940 number 1 dn 1 dtmf-relay rtp-nte username phne00 passwrd 1234 cdec g711ulaw n vad vice register pl 2 id mac 001A.A216.FB59 type 7940 number 1 dn 2 dtmf-relay rtp-nte username phne01 passwrd 1234 cdec g711ulaw n vad vice register pl 3 id mac 001A.A29C.6BC9 type 7940 number 1 dn 3 dtmf-relay rtp-nte username phne02 passwrd 1234 cdec g711ulaw n vad April 2014 CONFIDENTIAL Page 9 f 28
Belw is an example f a third party SIP phne cnfiguratin: vice register dn 14 number 4684686014 vice register pl 5 id mac 0018.8B85.1E8D number 1 dn 14 dtmf-relay rtp-nte username rbarxlite passwrd 1234 cdec g711ulaw n vad 2. Set up parallel hunt grups t get simring t the Acceleratr: Create a parallel hunt grup. Assign the full DN and simring DNs t the list. Set the hunt grup pilt t be the shrt DN. Repeat abve steps fr each SIP desk phne. Example: if 6007 is dialed, then CUCME rings bth 467-6007 (the desk) and 167-467-6007 (the Acceleratr simring alias). vice hunt-grup 7 parallel list 2676007,1674676007 timeut 20 pilt 6007 vice hunt-grup 8 parallel list 2676008,1674676008 timeut 20 pilt 6008 vice hunt-grup 9 parallel list 2676009,1674676009 timeut 20 pilt 6009 3. Create translatins rules t cnvert lng DNs int shrt cde DNs. Lng DNs frm the Acceleratr will be cnverted t match the hunt-grup Pilt Numbers in rder fr simring t wrk in bth directins: Add a rule t cnvert lng DNs int shrt DNs. Add a rule t leave Acceleratr Pilt DNs unmdified. Repeat fr all necessary DNs. vice translatin-rule 1 rule 1 /^2676007$/ /6007/ rule 2 /^2676008$/ /6008/ rule 3 /^2676009$/ /6009/ rule 4 /^6675679500/ /6675679500/ 4. Define a translatin prfile fr SIP trunks. This assigns the rules t match and translate fr bth the calling and called numbers: Add a translatin rule fr calling number Add a translatin rule fr called number vice translatin-prfile SIP translate calling 1 translate called 1 April 2014 CONFIDENTIAL Page 10 f 28
5. Define the SIP trunk dial-peers between CUCME and the Acceleratr, Cnference server, etc. At a minimum, the fllwing dial-peers shuld be created: A dial-peer fr the utging simring numbers t the Acceleratr (alias numbers). A dial-peer fr the utging Acceleratr Pilt DNs t the Acceleratr (PDNs). A dial-peer fr the incming desk calls frm the Acceleratr (lng DNs nt shrt DNs). Other dial-peers that may be needed: Outging and incming calls t a cnference server. Outging and incming calls frm PSTN/mbiles. Dial-peers are searched frm lwest dial-peer number t highest. The first dial-peer that matches is used regardless f whether a better match exists higher up the list. The dial-peer number is nt a phne number; it is an arbitrary identifier in the system. Fr each dial-peer the fllwing infrmatin shuld be set: Fr utbund peers: a destinatin-pattern shuld match the apprpriate digits. Fr inbund peers: an incming called-number shuld match the apprpriate digits. Assign a cdec fr the dial-peer, r use a cdec class t allw a set f cdecs t be used. If translatins n the numbers shuld be perfrmed, assign the apprpriate translatin-prfile and whether r nt the utging side shuld translate the calling/called digits. Set set-dtmf relay t be rtp-nte t make sure RFC 2833 events can be negtiated. Set the sessin prtcl t sipv2. Set the dial peer sessin target IP t be the IP address f the server (remte r lcal). Disable vice activity detectin (n vad). Sample utging dial-peer fr when the CUCME sees a simring alias number: The destinatin-pattern matches the simring alias-number frmat (i.e., the secnd number in the parallel hunt grup lists). (e.g., 167467xxxx) The sessin target is the IP address f the Acceleratr. dial-peer vice 99000 vip descriptin **utging simring call t abraz-e** destinatin-pattern ^167467...$ vice-class cdec 1 vice-class sip dtmf-relay frce rtp-nte sessin prtcl sipv2 sessin target ipv4:192.168.82.151 April 2014 CONFIDENTIAL Page 11 f 28
dtmf-relay rtp-nte n vad Sample dial-peer fr the utging Acceleratr Pilt DNs: The destinatin-pattern matches Pilt DN number frmat n Acceleratr (e.g., 66756795xx). The sessin-target is the IP address f the Acceleratr. dial-peer vice 99025 vip descriptin **utging pdn t abraz-e** destinatin-pattern ^66756795..$ vice-class cdec 1 vice-class sip dtmf-relay frce rtp-nte sessin prtcl sipv2 sessin target ipv4:192.168.82.151 dtmf-relay rtp-nte n vad Sample dial-peer fr incming full desk numbers, which are called frm the Acceleratr and used when the mbile subscriber creates new call legs t desk sets via Acceleratr feature activatin cdes (e.g., Cnsultative Transfer): The incming called-number is fr full desk numbers (e.g., 267xxxx) CUCME cnverts a seven (7) digit desk number t fur (4) digit desk number. The sessin target is the CUCME server where the just cnverted digits (in the previus step) are sent back t the CUCME server. dial-peer vice 87000 vip descriptin **incming desk calls frm abraz-e** translatin-prfile incming SIP translatin-prfile utging SIP translate-utging calling 1 translate-utging called 1 vice-class cdec 1 vice-class sip dtmf-relay frce rtp-nte sessin prtcl sipv2 sessin target sip-server incming called-number ^267...$ dtmf-relay rtp-nte n vad Since bth mbiles and PSTN numbers have been registered with the CUCME server, dial-peers were created fr these numbers. The fllwing wuld nt be needed fr Acceleratr integratin with the CUCME. dial-peer vice 87100 vip descriptin **incming mbile calls frm abraz-e** translatin-prfile incming SIP translatin-prfile utging SIP translate-utging calling 1 April 2014 CONFIDENTIAL Page 12 f 28
translate-utging called 1 vice-class cdec 1 vice-class sip dtmf-relay frce rtp-nte sessin prtcl sipv2 sessin target sip-server incming called-number ^467467...$ dtmf-relay rtp-nte n vad dial-peer vice 87200 vip descriptin **incming pstn calls frm abraz-e** translatin-prfile incming SIP translatin-prfile utging SIP translate-utging calling 1 translate-utging called 1 vice-class cdec 1 vice-class sip dtmf-relay frce rtp-nte sessin prtcl sipv2 sessin target sip-server incming called-number ^767467...$ dtmf-relay rtp-nte n vad 6. Cnfigure the CUCME server t use dial-peers fr inbund SIP trunk selectin: dial-peer inbund selectin sip-trunk 7. Define the CUCME as a server target. Wherever sip-server is fund, the CUCME server will replace it with the fllwing IP and prt: sip-ua sip-server ipv4:192.168.80.205:5060 CSTA cnfiguratin fr Call Mve in CUCME 8.0 Only 8. Cnfigure VIP fr SIP and CTI CSTA Enable Glbal Call-ID (Gcid) fr call cntrl purpses. Suppress cnversin r prmtin f extensin numbers f assciated endpints in CTI messages. Enable CTI integratin. Enable call mnitring messaging and functinality fr prcessing and reprting. Allw SIP t SIP calls. Bind signaling and media packets t the ethernet interface Enable "SIP Headers need t be passed t Applicatins" Enable lcal SIP registrar n CUCME (allws sip phnes t register with the CUCME). The Acceleratr des nt use the CUCME registrar (just desks) vice service vip gcid April 2014 CONFIDENTIAL Page 13 f 28
cti message device-id suppress-cnversin n cti shutdwn callmnitr allw-cnnectins sip t sip fax prtcl cisc sip bind cntrl surce-interface FastEthernet0/1 bind media surce-interface FastEthernet0/1 header-passing registrar server expires max 86400 min 600 9. Cnfigure vice register glbal cnfiguratin. Mde CME (per cisc dc) Surce address (SIP ip/prt f the cucme) Set the maximum number f directry numbers (dns) supprted. This is the maximum number f defined SIP numbers Set the maximum number f pls supprted. This is the maximum number f physical SIP phnes Prvide firmware lad name t be used fr Cisc hardphnes Enable authenticatin f registratins (The Acceleratr desn't register, but withut this, the CME is nt secure?) Set the realm fr authenticatin challenges. Prvide lcatin where firmware lads are lcated fr Cisc hardphnes. vice register glbal mde cme surce-address 192.168.80.20 prt 5060 n privacy max-dn 42 max-pl 24 lad 7960-7940 P0S3-08-12-00 authenticate register authenticate realm tang-netwrks.cm tftp-path flash: create prfile sync 0000584505541132 10. Create a sessin manager fr TANGO CSTA client applicatin. Set the keepalive duratin fr registratin in secnds. Range: 60 t 3600, default 300. Create TANGO_CSTA ID fr explicitly identifying the Acceleratr CSTA applicatin during REGISTER requests. vice register sessin-server 1 keepalive 600 register-id TANGO_CSTA April 2014 CONFIDENTIAL Page 14 f 28
11. The CTI CSTA interface is nly available fr SCCP phnes. create accunt fr CTI XML accunt (this must match the user/passwrd n the Acceleratr prvisining fr the CUCME CTI peer.) [xml user admin...] telephny-service prtcl mde ipv4 n aut-reg-ephne em lgut 0:0 0:0 0:0 xml user admin passwrd admin 15 max-ephnes 30 max-dn 30 ip surce-address 192.168.80.20 prt 2000 system message Cisc Unified CME 8.0 lad 7960-7940 P00308010200 time-zne 8 max-cnferences 8 gain -6 transfer-system full-cnsult create cnf-files 12. The Mbility feature and Single Number Reach (SNR) features are used t prvide frking t the Acceleratr when an SCCP phne is the terminatr. Enable 'mbility' feature Assign SNR number (the Acceleratr alias number fr the sub) Enable this number t be mnitred and cntrlled by CSTA client applicatin. Repeat abve steps fr each SCCP device with Acceleratr service. ephne-dn 1 dual-line number 5000 secndary 2685000 name RBAR 5000 line 1 mbility snr 1684685000 delay 0 timeut 10 cti watch ephne-dn 2 number 5001 secndary 2685001 name RBAR 5001 line 1 mbility snr 1684685001 delay 0 timeut 10 cti watch ephne-dn 3 number 7684685000 ephne-dn 4 number 7684685001 ephne-dn 5 number 5555 secndary 2685555 April 2014 CONFIDENTIAL Page 15 f 28
ephne-dn 6 number 5556 secndary 2685556 ephne-dn 7 number 5002 secndary 2685002 name RBAR 5002 line 1 mbility snr 1684685002 delay 0 timeut 10 cti watch ephne-dn 10 number 8000 mwi n ephne-dn 11 number 8001 mwi ff ephne 2 mac-address 001A.2FA6.CD03 type 7960 aut-line incming mwi-line 1 buttn 1:1 3:3 5:5 ephne 3 mac-address 001A.A216.FA63 type 7940 aut-line incming mwi-line 1 buttn 1:2 2:4 ephne 4 mac-address 001A.A216.FB59 type 7940 aut-line incming mwi-line 1 buttn 1:7 2:6 13. Enable vice mail integratin with DTMF vm-integratin April 2014 CONFIDENTIAL Page 16 f 28
14. Terminate the CUCME cnfiguratin sessin: exit 15. At this pint, any test cases that are available fr verifying the integratin between the CUCME server and the Acceleratr can be run. 16. Execute and write t memry the cnfiguratin cmmands by typing: wr mem PSTN Access Enabled Acceleratr T make the Acceleratr the ingress/egress pint fr ff net calls between the PBX and yur SIP Trunk prvider, mdify yur PBX s ruting tables t send ff-net calls ver a SIP Trunk t the Acceleratr n the SIP Trunking prt (default f 5080). This SIP Trunk shuld als allw incming calls frm the Acceleratr. Make sure any required Class f Service attributes are set apprpriately n the PBX. On-net calls between PBX s can als be cnfigured t rute via the Acceleratr using a similar prcess. It is ften desirable t create a secnd SIP Trunk n the PBX in rder t specify different Class f Service attributes fr n-net calls. Cnsult yur PBX s cnfiguratin guide fr specific details n SIP Trunk cnfiguratin. April 2014 CONFIDENTIAL Page 17 f 28
Acceleratr Prvisining Nte: This dcument assumes that the Acceleratr has already been prvisined with: - Enterprise infrmatin - Wireless carrier infrmatin. The Carrier shuld be enabled fr Mbile UC and/r PSTN Access. Mbile UC Enabled Acceleratr The steps belw describe the unique cnfiguratin areas needed t integrate the CUCME PBX with the Acceleratr. Refer t the Acceleratr Prvisining Guide fr a cmprehensive explanatin f Acceleratr prvisining. Vice Netwrk: PBX/Trunk Dial Plan 1. Add Trunk Dial Plan (required) There are n unique cnfiguratin items fr Trunk Dial Plans and the CUCME PBX. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs, Add Trunk Dial Plan sectin. Add PBX (required) N unique cnfiguratin items fr adding a PBX. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs, Add New PBX sectin. Add Trunk Grup/Trunk (required) Prt value must match the Inbund Prt value that was prvisined fr the SIP Server within the CUCME integratin. Trunk Grup Request URI parameters are nt used by the CUCME PBX and therefre d nt need t be prvisined. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify), Add Trunk Grups/Trunk sectin. Add CTI interface fr CUCME 8.0 (CSTA) (required) - Only ne field is unique t CUCME 8.0; the Sessin Register-ID field. This is the register-id name used fr CTI sessin registratins. This must match the prvisined sessin server id n the CUCME. All ther fields are nt unique. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify) sectin. Add Pilt Numbers (required if yur enterprise intends t rute Pilt DNs thrugh the CUCME PBX) - N unique cnfiguratin areas required fr prvisining Pilt Numbers t the Acceleratr. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify) sectin. Add Call Service Pilt Number (required fr Call Mve service) - N unique cnfiguratin items fr Call Service Pilt Numbers. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify) sectin. April 2014 CONFIDENTIAL Page 18 f 28
Add Least Cst Ruting (ptinal) in the Acceleratr fr the CUCME PBX. N unique cnfiguratin items fr Least Cst Ruting. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Least Cst Rutes, Add Least Cst Rutes sectin. Vice Netwrk: Extensin Ranges 2. Add Extensin Ranges (required) N unique cnfiguratin items fr adding an Extensin Range. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Extensin Ranges, Add New Extensin Ranges sectin. Vice Netwrk : Vice Mail 17. Add Vice Mail (recmmended) fr the CUCME PBX in the Acceleratr. Select PBX as the Vice Mail Server Type. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Vice Mail Servers, Add Vice Mail Server sectin. Subscriber Dial Plan/Subscriber 18. Add Subscriber Dial Plan (required) - N unique cnfiguratin items fr adding Subscriber Dial Plans. Refer t the Acceleratr Prvisining Guide, Subscribers, Add Subscriber Dial Plan sectin. 19. Add Subscriber Dial Plan (required) - Several items t nte when prvisining subscribers: Hme PBX select the newly created Alcatel PBX as the subscriber s Hme PBX. Enterprise Desk Number The extensin defined fr the user s SIP statin. SIP Address The third party SIP device ID. Refer t SIP Line Cnfiguratin f the Unified Cmmunicatin Manager. The Acceleratr will use this address fr registratins and ther signaling. Hme PBX Prvides Orig Svcs enable this setting. When checked, the Acceleratr always riginates the call n behalf f the mbile user fr mbile riginatins int their hme PBX within the enterprise. Desk phne is SIP The fllwing settings impact the Call Mve service. If the user s desk phne is SCCP r a nn-sip phne leave the ptin unchecked If the user s desk phne is SIP and NOT an SCCP phne, check the ptin. April 2014 CONFIDENTIAL Page 19 f 28
PSTN Access Enabled Acceleratr If yur cnfiguratin is Mbile UC nly, refer t sectin Mbile UC Enabled Acceleratr starting n page 18. The steps belw describe the unique cnfiguratin areas needed t integrate the CUCME PBX with the Acceleratr. Refer t the Acceleratr Prvisining Guide fr a cmprehensive explanatin f Acceleratr prvisining. Vice Netwrk : PBX/Trunk Dial Plan 1. Add Trunk Dial Plan (required) There are n unique cnfiguratin items fr Trunk Dial Plans and the CUCME PBX. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs, Add Trunk Dial Plan sectin. Add PBX (required) N unique cnfiguratin items fr adding a PBX. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs, Add New PBX sectin. Add Trunk Grup/Trunk (required) Prt value must match the Inbund Prt value that was prvisined fr the SIP Server within the CUCME integratin. Trunk Grup Request URI parameters are nt used by the CUCME PBX and therefre d nt need t be prvisined. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, PBXs (Add/Mdify), Add Trunk Grups/Trunk sectin. Add Least Cst Ruting (ptinal) in the Acceleratr fr the CUCME PBX. N unique cnfiguratin items fr Least Cst Ruting. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Least Cst Rutes, Add Least Cst Rutes sectin. April 2014 CONFIDENTIAL Page 20 f 28
Mbile UC Feature Interactins The intent f the Acceleratr is t seamlessly extend existing PBX vice features t mbile devices. The Acceleratr is integrated with PBXs at three levels f integratin fr Mbile UC. The Cisc Unified Cmmunicatins Manager Express is integrated at Level 2 (see belw). Acceleratr PBX Level 1 Integratin Integratin Level 1 prvides the subscriber basic services that are cmmnly used. The fllwing features are cnsidered Level 1: Abbreviated Dialing - Allws extensin dialing r internal dialing frm the desktp phne. The Acceleratr the user t dial these same abbreviated numbers frm the mbile phne. Ad Hc Cnferencing (Internal t PBX)- Allws an Acceleratr subscriber t initiate a reservatin-less cnference frm a mbile phne using the cnference resurces f the PBX. Ad Hc Cnferencing using (External t PBX) - Allws an Acceleratr subscriber t initiate a reservatin-less cnference frm a mbile phne using external media server lcated in the enterprise. Call Frward All (Desk) - Allws users t frward all calls t anther destinatin including thse calls t the mbile number. This feature is activated via the desk phne. Call Frward Activatin n Mbile - - Allws users t frward all calls t anther destinatin. Users enter a feature access cde n their mbile phne t activate r deactivate call frwarding. Call Frward Busy (Desk) - Allws users t frward calls (including thse t their mbile number) t anther destinatin when their device is busy. Users activate r deactivate the Call Frward Busy capability with a Call Frward Busy feature buttn frm their desk phne Call Frward Busy Activatin n the Mbile - Allws users t frward calls t anther destinatin when their device is busy. Users activate r deactivate the Call Frward Busy capability with a feature access cde frm their mbile phne. Call Frward N Answer (Desk) - Allws users t frward calls (including calls t their mbile number) t anther destinatin when their device is nt answered. Users activate r deactivate the Call Frward N Answer capability with a Call Frward N Answer feature buttn frm their desk phne Call Frward N Answer Activatin n Mbile - Allws users t frward calls t anther destinatin when their device is nt answered. Users activate r deactivate the Call Frward N Answer capability with a feature access cde frm their mbile phne. April 2014 CONFIDENTIAL Page 21 f 28
Call Hld and Retrieve (Mbile) Lets users temprarily discnnect frm a call, use the telephne fr anther call, and then return t the riginal call. The Acceleratr supprts this capability in cncert with the wireless netwrk. Call Line Identificatin (CLID) Prvides the user infrmatin abut the calling party. The Acceleratr supprts calling line identificatin when it is the called party. The Acceleratr als supprts ensuring that the enterprise identity f the caller is preserved when a call is initiated frm the mbile phne. In this case althugh the call is made frm a mbile, the calling line ID will be that f the user's desktp phne. The enterprise main number may als ptinally be used in place f a subscriber s DID fr ff-net calling. Call Transfer Lets users mve a currently established call frm their mbile phne t anther destinatin. This is implemented by the user entering a mid-call feature cde fllwed by the transfer t number. There are tw types f call transfers that are supprted by this functinality: Blind Call Transfer Call is transferred withut interactin between the user wh initiated the transfer and the transfer destinatin. Cnsultative Call Transfer - Call is transferred allwing interactin between the user wh initiated the transfer and the transfer destinatin. Call Waiting and Retrieve - Prvides users with an audible alert in the vice stream that a new incming call is waiting. The user can retrieve the call frm the desk phne. The Acceleratr supprts call waiting in cncert with the wireless netwrk. Call Waiting tnes are prvided by the mbile phne when an incming call is waiting, and waiting calls can be retrieved frm the mbile phne. Direct Inward Dialing - Allws the desk phne t be directly accessed frm the PSTN. The Acceleratr supprts enterprise Direct Inward Dialing. Direct Outward Dialing - Allws users inside an enterprise t dial directly t an external number. The Acceleratr supprts the mbile device dialing directly t an external number. Directry Dial - Lets users select numbers t dial frm a crprate r persnal directry. The Acceleratr supprts using a persnal directry n the phne and handles the translatins f thse digits int n-net netwrk numbers if apprpriate. In additin, the Acceleratr supprt a crprate directry lk up capability fr access t the crprate address bk. Flexible Dialing Supprt - The Acceleratr has a flexible dialing plan enabling PBX services t be prvided t mbile users. Intelligent Call Delivery - Ensures that bth the desk phne and mbile phne ring when the dialed number is an Acceleratr subscriber. Least Cst Ruting Fr mbile riginatins and terminatins, the Acceleratr ensures that the least cst rute is used. This results in the enterprise vice netwrk being used t rute the call as much as pssible, reducing PSTN intercnnect csts, and ther vice csts such as raming. Meet-Me Cnference - Allws users t set up a dial-in cnference f up t six parties. The mbile user can participate in the meet-me cnference by dialing the cnference bridge. April 2014 CONFIDENTIAL Page 22 f 28
Multiple Calls per Line Allws multiple calls t be delivered t a single number and have the incming call infrmatin displayed t the user. The Acceleratr supprts this feature n the mbile phne based n the ability t supprt call waiting fr mbile phne devices. Mbile devices typically shw a maximum f tw lines per mbile phne. PBX D Nt Disturb (Desk) Allws users t activate r deactivate the D Nt Disturb capability by pressing a buttn r a sftkey frm their desk phne. When active, D Nt Disturb will nt ring the mbile r desk phne. PBX D Nt Disturb (Mbile) - Allws users t activate r deactivate the D Nt Disturb capability by entering a feature access cde frm their mbile phne. When active, D Nt Disturb will nt ring the mbile phne hwever the desk phne will cntinue t ring. Single Number Services - A single phne number that a subscriber publishes t cmmunicate with thers. When this single number is dialed, the subscriber s enterprise desktp phne as well as mbile phne will ring. Vice Mail Waiting Indicatin - Prvides a visible indicatin n the mbile phne that there is a message waiting in the vice mail system. The Acceleratr supprts supplying a Message Waiting indicatin n the mbile phne that indicates that there are vice mail messages in the enterprise vice mail system. Table 1 Acceleratr PBX Level 1 Integratin Feature Supprt Cmments Abbreviated Dialing Ad Hc Cnferencing (Internal t PBX) N Uses an external IP Media 2000 cnference server. Refer t the Acceleratr Prvisining Guide, Vice Netwrks, Cnference Servers sectin. Ad Hc Cnferencing (External t PBX) Call Frward All (Desk) Call Frward All Activatin frm Mbile Call Frward Busy (Desk) Call Frward Busy Activatin frm Mbile Call Frward N Answer (Desk) Call Frward N Answer Activatin frm Mbile Call Hld and Retrieve (Mbile) Call Line Identificatin (CLID) Call Transfer Blind Call Transfer Cnsultative Call Waiting and Retrieve Direct Inward Dialing Direct Outward Dialing Directry Dial Flexible Dialing Supprt Intelligent Call Delivery Least Cst Ruting Meet-Me Cnference Multiple Calls per Line PBX D Nt Disturb (Desk) PBX D Nt Disturb (Mbile) Single Number Services Vice Mail Message Waiting Indicatin April 2014 CONFIDENTIAL Page 23 f 28
Acceleratr PBX Level 2 Integratin Integratin Level 2 prvides the subscriber mre advanced features than mre cmmnly used basic features. The fllwing features are cnsidered Level 2 integratin targets: Call Accunting Cdes - T supprt the mbile ffice envirnment, client billing must be supprted when the user is away frm his/her desktp phne and using a mbile phne. Fr example, law ffices, accunting firms, cnsulting firms and ther rganizatins benefit frm tracking the length f a call fr a client. Client billing is achieved by having the user enter a cde t specify that the call relates t a specific client matter r accunt. The cde, which is ften referred t as a client matter cde (CMC) r call accunting cde, can be assigned t custmers, students, r ther ppulatins fr call accunting and billing purpses. Call accunting cdes are used by enterprise t manage call accunting. Call Cverage/Hunt Grups - Allws a grup f extensins t be set up t handle multiple calls t a single telephne number. Fr each call t the number, the PBX hunts fr an available extensin in the hunt grup and cnnects the call t that extensin. The Acceleratr can be defined as ne f the extensins. Call Line Identificatin Restrictin (CLIR) (Mbile) - Allws the user t restrict their calling line infrmatin frm being displayed t the called number. The Acceleratr supprts restrictin f calling line identificatin frm mbile phnes. Enterprise identity will be replaced; hwever restrictin cde will be preserved. Call Pull (Desk->Mbile Call Mve)- Allws a subscriber t mve a phne call between the desk phne and the mbile phne. Feature is invked frm the mbile phne. Call Push (Mbile->Desk Call Mve)- Allws a subscriber t mve a phne call between the desk phne and the mbile phne. Feature is be invked frm the mbile phne. Class f Restrictin (COR) (PBX) - Defines the restrictins that apply when a user places r receives a call. The Acceleratr supprts COR fr mbile riginated calls. Class f Service (COS) (PBX) - Allws r denies user access t sme system features. The Acceleratr supprts COS fr mbile riginated calls ver SIP lines. Table 2 Acceleratr PBX Level 2 Integratin Feature Supprt Cmments Call Accunting Cdes N Call Cverage/Hunt Grups Call Line Identificatin Restrictin (CLIR) (Mbile) Call Pull (Desk->Mbile Call Mve) N/ Fr CUCME 7.1, nt supprted Fr CUCME 8.0, supprt via CTI/CSTA Call Push (Mbile->Desk Call Mve) Class f Restrictin (COR) (PBX) Class f Service (COS) (PBX) April 2014 CONFIDENTIAL Page 24 f 28
Acceleratr PBX Level 3 Integratin Integratin Level 3 prvides features that are specific t the PBX r specific t vertical markets. The Acceleratr des nt currently supprt any level 3 features n the Cisc Unified Cmmunicatins Manager Express PBX. April 2014 CONFIDENTIAL Page 25 f 28
Acrnyms Table 3 Term Acceleratr CA CDR CFA CFB CFNA CLI CLID CLIR COR COS CTI DID DN DTMF IPDR Mbilizer MWI NAT PBX PDN PSTN SIM Ring SIP SMDI SOAP TDM TLDN TLS Acrnyms Definitin Tang Enterprise Certificate Authrity Call Detail Recrd Call Frward All Calls Call Frward Busy Call Frward Nt Answered Cmmand Line Interface Calling Line Identificatin Calling Line Identificatin Restrictin Class f Restrictin Class f Service Cmputer Telephny Integratin Direct Inward Dial Directry Number Dual-Tne Multi-Frequency Internet Prtcl Data Recrd Tang Carrier Message Waiting Indicatin Netwrk Address Translatin Private Branch Exchange Pilt Directry Number Public Switched Telephne Netwrk Simultaneus Ring Sessin Initiatin Prtcl Simplified Message Desk Interface Simple Object Access Prtcl Time Divisin Multiplex Temprary Lcatin Directry Number Transprt Layer Security April 2014 CONFIDENTIAL Page 26 f 28
Cisc Unified Cmmunicatin Manager Express Integratin Guide Tang Netwrks, Inc. 3801 Parkwd Blvd, Suite 500 Frisc, Texas 75034 USA phne: + 1 469-229-6000 fax: + 1 469-467-9840 www.tang-netwrks.cm September 2009 CONFIDENTIAL Page 28 f 28