2012 Labr Market Infrmatin Updates Healthcare Management The Bstn Healthcare Careers Cnsrtium regularly gathers labr market data frm participating institutins and cmpiles ccupatinal briefs. These reprts are meant t prvide a real-time snapsht f supply, demand, and anticipated needs. Cmpiled by Erica Mercier Wrkfrce Initiatives ---- Bstn Private Industry Cuncil, Inc 5/23/2012
Bstn Healthcare Careers Cnsrtium LMI Summary Reprt Out Health Management: January/March 2012 One f the AMA s tp stries in January 2012 fcuses n the shift in the demand fr individuals t fulfill healthcare jbs in administrative rles, rather than clinical nes. With the research questins belw, we are seeking t better understand the management demands in clinical settings and the mst expedient educatin and training pathways fr incumbent wrkers and thse new t the sectr t prepare fr these pprtunities. Medical and Health Services Managers Occupatinal Title SOC Cde Emplyment, 2010 Medical and Health Services Managers Prjected Emplyment, 2020 11-9111 303,000 371,000 22% SOURCE: U.S. Bureau f Labr Statistics, Emplyment Prjectins prgram Change, 2010-20 Emplyer Questins Demand Hw many management vacancies in d yu currently have? In ttal between 9 institutins, there are abut 96 health management vacancies. Of thse, hw many require a specific prir clinical credential such as a nursing degree? Out f thse 96 vacancies, abut 28 require sme type f clinical credential. Where is yur greatest need fr managers? Institutins reprt that they are in need f practice managers, nursing r clinical managers, ff-shift managers, managers fr finance, IT and develpment departments, ambulatry clinics, and applicants with strng clinical research backgrunds. Hiring Preferences What prprtin f management/administrative psitins filled frm within - and what prprtin thrugh external hiring? Tw institutins reprted that there is abut a 50/50 split between internal and external hiring. Tw institutins said abut 40% internally and 60% externally. One hiring manager at a majr teaching hspital reprts that abut 60% are filled within and 40% externally. One said 80% external and 20% internal Fr the prmtins frm within - what kinds f skill develpment is there mst need fr? Prject management, time management, and team building skills. Nn-clinical business skills (leadership, administrative, budgeting).
Bstn Healthcare Careers Cnsrtium Supervisry/management skills including interviewing, perfrmance evaluatin, time/prject/pririty management, verbal and written cmmunicatin skills, rganizatinal skills, budget management skills, increasing cmputer skills. Custmer service experience. Managers wh have been prmted frm within have varius skill and educatinal levels. Because s many supervisrs and managers have mved up within the rganizatin, and many began their careers as frntline staff, there is a need fr cmmunicatin skills training, especially fr thse fr which English is a secnd language. Develpment/fundraising skills and the technical knwledge f databases used fr develpment. Cmputer r technical skills like Micrsft Excel, PwerPint r Access. One cmmunity center recently launched a series f lunch time trainings fr managers. The first tw are Sexual Harassment Preventin and Interviewing Skills. Management fundamentals (leadership skills, multi-tasking, and understanding and valuing the develpment f thers). Fr hiring frm utside - what credentials r qualificatins d yu lk fr? Experience in related area and experience in managing peple. BA/MA preferred Supervisry experience, cmmunity health r ambulatry experience, budgeting experience, intermediate cmputer skills. Clinical research experience. Fr develpment managers: three t five years f develpment experience, preferably within stewardship and/r cmmunicatins, experience with Raiser's Edge r ther fundraising database sftware. BA/BS Degree. Mre than a few mnths f healthcare experience (unless therwise suggested by the manager), but if there are ther applicants with much mre, it is hard t cmpare. Fr entry level administratin, the fcus is nt s much n the healthcare experience, but just custmer service experience. Custmer service experience, Micrsft Office skills, and prficient typing speed (if a minimum is required). Managers lk fr qualities like attentin t detail in the resume/cver letter, cnsistency, grammar and punctuatin, as well as verall frmatting f the resume. Leadership, prcess imprvement. What management/administrative skills are mst needed in yur rganizatin? Peple management and supervisry skills. Financial management/literacy/ budget management. Perfrmance management. Cmmunicatin skills. Reach / leadership skills. Cmputer skills: Micrsft Wrd, Excel, and/r PwerPint. In additin t the expertise in nclgy care, management fundamentals. Wuld yu hire managers frm utside f health care? Almst all institutins reprted that they wuld indeed hire utside f health care, if the applicant had relevant experience. Departments like Finance, Administratin r IT wuld be mre likely t hire smene utside healthcare, but that experience is still valuable. One emplyer reprted they wuld nly hire internally fr clinical management psitins.
Bstn Healthcare Careers Cnsrtium Emplyer Training Capacity D health care rganizatins have the capacity t train existing wrkfrce fr advancement in health management? Fur institutins have a limited capacity t train existing wrkers t advance t management due t limited funding resurces. In the past an institutin cnducted a Leadership and Management Institute but has nt had the resurces t cntinue it. One cmmunity health center hsts nn-credited wrkshps fr emplyees such as Business Writing nce r twice a year. Tw health centers spnsr a few emplyees each year t participate in external training prgrams such as the Sufflk University Healthcare Management Certificate prgram r at the Mass League f Cmmunity Health Centers, which has a Health Center Management Prgram where students earn a certificate and credits tward a graduate degree at Sufflk University. One f the big teaching hspitals des have the capacity t d s thrugh training ffered within their wrkfrce develpment department. The training is nt n a large scale, but the pprtunity exists, and sessins are staggered well enugh t accmmdate thse wh are interested in later stages f their careers. Anther teaching hspital ffers prgrams fr new managers fcusing n cmmunicatin, caching and leadership skills thrugh their department f Learning and Develpment. One rehabilitatin facility has a well established Career Develpment Prgram made pssible thrugh generus philanthrpic dnatins. This prgram allws fr advancement t management and attainment f new skills. They als have a cmprehensive management develpment prgram fr all 246 middle management leaders their rganizatin. Very willing t prvide input and share with thers. Yes, the challenge cmes with giving staff the ability/pprtunity t access these trainings. What level f supprt is given t emplyees t further their training/educatin in management in terms f tuitin reimbursement fr such prgrams? Mst institutins ffer sme frm f schlarship r tuitin reimbursement fr emplyees wh are participating in training that leads t a credential r is related t the emplyees current r prspective emplyment. One hspital s departments have a training budget that can supprt emplyee participatin in utside management training and ffer in-huse trainings n specific tpics such as behaviral based interviewing and lean leadership. In additin t tuitin assistance, we ffer internal leadership develpment prgram, mentring prgrams, and access t external develpment pprtunities. What type f training frmat wuld best fit the needs f the wrkfrce? Evening curses. Mst emplyers wuld like t see nline classes as well as in-persn training. Onsite wrks well as sme emplyees might have transprtatin prblems and less time away frm the jb is mre efficient. Due t cverage cncerns, shrter perids f training may wrk better. Onsite, reduced cst, afterwards, and fr credit. Training in half-day increments. Hw interested wuld yu be in having classes ffered nsite as a cnvenience t yur emplyees?
Bstn Healthcare Careers Cnsrtium Almst all f the emplyers except ne said they wuld be very interested in increasing the number f curse fferings fr emplyees. One emplyer was cncerned abut the cst f such prgrams being prhibitive. The ideal candidate fr advancement int management excels as an individual cntributr and has successfully managed prjects and taken n increased respnsibility. This, cmbined with frmal training can make a great candidate. Frmal training alne des nt psitin smene well t advance t management, and it is unfrtunate that sme peple invest in this training withut taking int accunt the ther piece f the equatin. Health Management: Educatr Questin Fr yur existing clinical prgrams, d yu have a management cmpnent as a stackable ptin? If nt, have yu cnsidered designing curriculum t prepare fr individuals fr the next step? N, we currently dn t have such an ptin. Hwever, we wuld cnsider such an ptin given a demnstrated need by emplyers N, we d nt have a management cmpnent, but we are interested in designing curriculum. Bachelr f Science in Health Management. This is a stackable ptin. Students can transfer credits earned in an assciate degree prgram.