total fm academies
Contents Introduction Total FM Hard FM Soft FM Statutory Compliance Our Approach 04 06 08 10 12 14 Case Studies 16 Contact 22 CONTENTS 02 03
Introduction The GRAHAM Group is a privately owned company operating in the asset management, construction and project investment sectors. GRAHAM Asset Management encompasses five trading divisions in the delivery of a wide range of facilities management, multi-discipline maintenance, energy management, occupational health & safety services and fire and security across the UK and Ireland. 04 GRAHAM Facilities Management brings technical and commercial expertise fused with innovation and a can do attitude which generates real value for our clients by reducing cost whilst improving service and asset performance. GRAHAM Facilities Management have a proven track record in successful delivery of asset management and maintenance solutions across the UK ranging from single sites to complex geographically dispersed multi-site operations. We tailor our service offering to match the specific needs of our clients - ranging from ensuring basic statutory compliance to delivering cutting edge multi service innovations. Our clients are provided with a comprehensive solution for all maintenance and facilities service requirements, supported by a 24/7/365 helpdesk service ensuring a continued and reliable response at all times. GRAHAM core values are Teamwork, Performance, Openness, Innovation and Respect INTRODUCTION 05
Total FM GRAHAM Facilities Management has the ability to provide a full range of hard, soft and professional services through self delivery supported by a proven supply chain. This allows us to reduce management overheads and to have a holistic view of how an estate operates and performs. The total FM service provides our clients with a single point of contact and support on estate strategy and cost savings. GRAHAM FM can draw upon the knowledge of the other GRAHAM Asset Management business units to assist clients with associated facilities management improvements and services which complement our FM service offering. Our other services include: TOTAL FM We promote cross discipline multi skilling throughout our teams providing fast and effective responses and high first fix rates 09 06
Hard FM Building Fabric Maintenance and Installations We provide a wide range of fabric maintenance services ranging from standard handyman tasks such as installing shelves and notice boards to more specialized fabric related activities including roofing, carpet fitting, painting and decorating and joinery works. Electrical Services: Emergency lighting testing and maintenance, periodic electrical inspection and testing, reactive electrical maintenance and repair services, thermal imaging, voltage optimisation and minor works installations. GRAHAM Facilities Management supports asset performance and optimisation through a combination of planned, reactive and lifecycle maintenance for mechanical, electrical and specialist systems. 08 Mechanical and Electrical All mechanical and electrical activities undertaken comply with current Statutory and Health & Safety legislation. We undertake reactive maintenance works for all services including 24-hour emergency call outs using our highly experienced directly employed teams, supported by approved supply chain partners. The services we provide include: Mechanical Services: Gas and oil fired boiler maintenance, maintenance of air conditioning and air handling units, refrigeration systems, gas systems, management of BMS systems, LEV maintenance and testing and minor works installations. 09 HARD FM
Soft FM Reactive Response We provide an effective reactive response to all service requests, drawing upon both dedicated on-site facilities and maintenance teams and mobile maintenance teams, located throughout the UK and Ireland. Landscape and Grounds Maintenance A comprehensive service covering all aspects of grounds maintenance and landscaping, including maintenance of sports grounds/pitches and associated engineering services. Security Services The security services we provide include manned and electronic solutions. With manned security we provide a full time guarding service, mobile patrols and key holding services. With respect to electronic systems, we install and maintain CCTV, access control, intruder and perimeter alarms of all types. Front of House Services The front of house service provision includes telephony, reception, porterage, 24/7/365 helpdesk, mail room, off-site storage (archiving and retrieval) and reprographics. Catering Services Our catering services range from the provision of full on-site restaurant facilities through to refreshments for meeting and conference rooms and provision of sandwich and beverage services. We also organise catering for special functions to suit client s bespoke requirements. Vending support includes providing all types of machines for hot and cold drinks and snacks. SOFT FM Cleaning and Janitorial Services GRAHAM Facilities Management provide a comprehensive range of cleaning solutions, from daily office cleaning to specialist cleaning services such as ductwork cleaning to HVCA s Guide to Good Practice, TR19. Our janitorial teams frequently provide the first line of response to day-to-day issues on-site including porterage, opening and closing premises, reactive cleaning, repairs, furniture moves and room set up, escorting supply chain partners, minor repairs, litter picking etc. 10 11
Statutory Compliance Ensuring statutory compliance of assets and buildings is a key element of any building manager s responsibility. At GRAHAM Asset Management we understand that every building manager may not have the range of skills, training or understanding to interpret governing legislation to ensure that statutory compliance is maintained. Our professionalism and experience allows us to provide a total compliance solution for your assets giving you peace of mind that you have taken all the relevant steps required. We listen to our clients, carefully considering their individual requirements and draw upon years of experience and in-house expertise to fully understand their needs. STATUTORY COMPLIANCE 12 13
Our Approach We employ multi-disciplined, talented, professional and an enthusiastic workforce across our business, investing heavily in training and development to help our employees achieve their true potential. OUR APPROACH GRAHAM Asset Management have created an inclusive team ethic which encourages loyalty, promotes lateral thinking and a sharing of ideas - the benefits of which are ultimately shared with our clients through innovation, multi-skilling, continuous improvement and cost reduction. OUR VALUES TEAMWORK Collaboratively working together, sharing knowledge and experience to deliver the best solutions. RESPECT Encouraging, supporting and understanding others - their ideas, their views and their knowledge. INNOVATION Encouraging our team to be inventive, continually adapting and introducing fresh approaches to all aspects of our business; striving to be the best. OPENNESS Listening and sharing; building trust and acting with integrity; treating others with respect and working with transparency. PERFORMANCE Being professional and adopting best practice to meet clients highest expectations whilst achieving the highest possible standings in terms of quality, health, safety and sustainability. 14 15
Richard Rose Central Academy Richard Rose Academy The Richard Rose Federation comprises of two recently constructed state-of-the-art School Academy Facilities in Carlisle. 16 GRAHAM FM has worked closely with the Federation and its Consultants during mobilisation and on-going operation to develop and further refine services to provide a bespoke and comprehensive Total Facilities Management solution to both sites: The Central Academy - A 14,000m 2 three storey building catering for 1,500 students which opened in January 2011 The Morton Academy - A 13,000m 2 facility catering for 1,200 students also completed in 2011 KEY FACTS Comprehensive removal and decant services provided during relocation Dedicated local management and site based facilities team Emphasis upon scheduling and planning of works e.g. consideration for examinations Provision of services to accommodate third party usage 24/7/365 Helpdesk and employment of CAFM system SERVICES Managed Services Health & Safety Management Environmental and energy management Business continuity planning 24/7/365 Helpdesk Asset and records management SOFT FM Daily cleaning, window cleaning and deep cleaning Waste management Security Mail and porterage services HARD FM Handyperson service Fabric maintenance, decoration, flooring, roofing and ceiling, internal and external walls, drain and gutter clearance M&E maintenance Statutory and mandatory inspections PAT and electrical fixed wiring system Gas, air and water systems Fire detection, emergency light and fighting systems Lifts and hoists Security, access and intruder systems Catering equipment BMS Re-lamping Duct maintenance Specialist maintenance theatre maintenance GROUNDS MAINTENANCE Hard and soft landscaping and pitch maintenance Internal planting Contract completed 2014. CASE STUDY 17
Skinners Kent Academy Skinners Kent Academy The Skinner s Kent Academy, Tunbridge Wells, has recently undergone a multi-million pound re-build and is a state of the art teaching facility. CASE STUDY 09 18 The 10,000m2 building sits within 29 acres of green space. GRAHAM FM provides a total facilities management solution for The Skinner s Kent Academy. KEY FACTS Dedicated local management and site based facilities teams Integration of facilities management team into day-to-day activities of the Academy Emphasis upon scheduling and planning of works e.g. during examinations 24/7/365 Helpdesk and employment of CAFM system Targeted PPM service for critical plant and machinery 24/7/365 Emergency response SERVICES Managed services Health & Safety Environmental and Energy management Business continuity planning 24/7/365 Helpdesk Asset and records management HARD SERVICES Planned and reactive maintenance Building fabric maintenance Handy person service Statutory and mandatory inspections BEMS maintenance Periodic electrical inspection and PAT testing; Fire detection, emergency lighting and fire fighting systems Lifts and hoists Biomass system Security, access and intruder alarms Catering equipment Duct maintenance Lighting protection Ground maintenance - playing fields, pathways and footways; SOFT SERVICES Security and caretaking services Daily cleaning, window and kitchen deep cleaning Graffiti and chewing gum removal Feminine hygiene services Waste management and recycling Pest control
The City Academy, Hackney The City of Hackney Academy was founded in 2009 serving 1200 students aged 11 to 18. The Academy occupies buildings approximately 12,000m 2. KEY FACTS Dedicated local management and site based facilities teams Integration of facilities management team into day-to-day activities of the Academy Emphasis upon scheduling and planning of works e.g. during examinations 24/7/365 Helpdesk and employment of IFS system Targeted PPM service for critical plant and machinery 24/7/365 Emergency response The Academy has two complementary and prolific sponsoring partners, the City of London Corporation and KPMG. Both organisations have a number of staff who regularly volunteer at the Academy as Personal Advisers for students and give up their personal time to volunteer at the Academy by leading their skills at different events like taking photographs. Since opening in 2009 the Academy has achieved two Outstanding grades from Ofsted (January 2011 and January 2012). They were judged to be Outstanding in every category and Ofsted were so impressed that they are promoting the Academy s work as best practice across the country in a national publication. SOFT SERVICES Cleaning Premises management Waste handling Security HARD SERVICES M&E Fabric maintenance Ground maintenance Projects The City Academy, Hackney CASE STUDY 20 21
Contact Hillsborough Office ABERDEEN DUBLIN MANCHESTER CONTACT 22 1 Berry Street, Aberdeen AB25 1HF Tel: +44 (0) 122 464 2880 Email: aberdeen@graham.co.uk BELFAST 20 Wildflower Way Belfast BT12 6TA Tel: +44 (0) 84 5600 6300 Email: assetmanagement@graham.co.uk BIRMINGHAM Central Depot, Moat Lane Solihull B91 2LW Tel: +44 (0) 12 1704 8038 Email: birmingham@graham.co.uk BRISTOL Unit 5, Timberlake Barn, The Elms Stock Lane, Congresbury BS49 5JL Tel: +44 (0) 19 3485 3108 Email: bristol@graham.co.uk CAMBRIDGESHIRE 9 Eaton Court Road Colmworth Business Park Eaton Socon, St Neots Cambridgeshire PE19 8ER Tel: +44 (0) 148 0440 4040 Email: e.anglia@graham.co.uk Ballymun Civic Centre Main Street Ballymun Dublin 9 Tel: +44 (0) 353 1 222 5751 Email: info@graham.ie EDINBURGH South Gyle Business Park 34 South Gyle Crescent Edinburgh EH12 9EB Tel: +44 (0) 13 1339 7200 Email: edinburgh@graham.co.uk GLASGOW 1 Seaward Place Centurion Business Park Glasgow G41 1HH Tel: +44 (0) 14 1418 5550 Email: glasgow@graham.co.uk HILLSBOROUGH Ballygowan Road Hillsborough BT26 6HX Tel: +44 (0) 28 9268 9500 Email: info@graham.co.uk LONDON 2nd Floor, Queens House 8-9 Queen Street London EC4N 1SP Tel: +44 (0) 207 618 3000 Email: london@graham.co.uk 1st Floor, Unit 4 Digital Park, Pacific Way Salford Quays M50 1DR Tel: +44 (0) 16 1877 5533 Email: manchester@graham.co.uk SUNDERLAND 4 Admiral Way Doxford International Business Park Sunderland SR3 3XW Tel: +44 (0) 19 1501 8702 Email: sunderland@graham.co.uk 23
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