Address of food business: Orford Place, Norwich, NR1 3QA Date of Inspection: 25 September 2014 Date of revisit: 8 th April 2015

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1 Public Protection (food & safety) Food Premises Inspection Report Name of Business: Pizza Hut Address of food business: Orford Place, Norwich, NR1 3QA Date of Inspection: 25 September 2014 Date of revisit: 8 th April 2015 Risk Rating Reference 14/00593/FOOD Inspection Reference EH14/ Type of Premises: Areas Inspected: Records Examined: Details of Samples Procured: Summary of Action Taken: Restaurant All Food safety management system None Informal Introduction to the Report The report has been divided into three sections representing the areas we score you against. Each section begins with a summary of what was observed. The score you have been given for each section is indicated. Details of how these scores relate to your overall food hygiene rating are shown in the table at the front of the report. You can use the table to see what factors have influenced your score; where you have done well and where improvements can still be made. There may be an additional section covering health and safety concerns which fall outside the scope of the national food hygiene rating scheme. Timescale for Compliance All Notices must be complied with by the date on the Notice. If no Notice is served you must still deal with contraventions within a reasonable time. As a guide to compliance, contraventions to do with cleaning, temperature control and poor practice should be dealt with straight away. Those items which relate to structural repairs, training and the provision/review of your food safety management system should be completed within the next 2 months. Health and safety contraventions should be dealt with within 3 months unless otherwise indicated. Urgent matters must be dealt with straight away. The Law The report relates to the following legislation: Food Safety Act 1990 (as amended) Regulation (EC) No 178/2002 applied by The General Food Regulations 2004 (as amended) Regulation (EC) No 852/2004 and No 853/2004 applied by Regulation 19(1) of the Food Safety and Hygiene (England) Regulations Health and Safety at Work Etc. Act 1974 and related regulations. This report may include matters which do not comply with the law (Contravention) matters which are not required by the law but which we recommend as good practice (Recommendation) guidance on best practice (Information) and, to balance the report, observations of current practice (Observation). You may carry out alternative works to those in the report, but only if they are equally effective in securing full compliance with the law. Before undertaking alternative works, you are strongly advised to discuss the matter with me. Please Note My inspection was not intended to identify every contravention of the law and only covers those areas, practices and procedures examined at the time. The report concentrates on the principle

2 risks. If it fails to mention a particular item this does not mean you have necessarily complied with the law.

3 FOOD SAFETY 3 How we calculate your new Food Hygiene Rating: Compliance Area You Score Food Hygiene and Safety 0 5 Structure and Cleaning Confidence in management & control systems Your Total Score > 50 Your Worst Score Your Rating is Your Food Hygiene Rating is 3 a generally satisfactory standard This space is reserved for your Right of Reply You have a right to reply in respect of this food hygiene rating. This allows you to explain what improvements you have made or to offer an explanation for the standards we found at the time of this inspection. Full details and the form can be downloaded: This space is reserved for the results of your Re-rating Inspection: Following action taken following previous inspection: The metal trim to the flooring on the base of the lift was identified as requiring cleaning has now been covered to provide a more suitable surface. A metal tray/bund has been installed underneath the post mix drinks machine in the basement area to catch any potential leaks or drips etc. from this unit. The adjacent wall surface has also been appropriately clad to provide a readily cleanable surface. The drinks machine is the only food equipment / food stored in this area.. The wall floor junctions in the downstairs kitchen and also in the main kitchen have been re- fixed to provide sound cleanable surfaces. The leak to the urinal in the gent s first floor toilet has been fixed. The walls to the first floor toilet accommodation have been attended to. The floor covering to the stairs and first flooring landing

4 has been replaced to provide a sound surface that will not present a tripping risk. The wall surface beneath the sink in the wash up room has been redecorated to provide a sound surface that may be effectively kept clean. All door frames have been checked for damage and the door s re-decorated where necessary. Loose /ill-fitting ceiling tiles in the upstairs kitchen have been replaced. The trim to the melamine shelving in the dry goods storage cupboard (referred to as the sauce room in the report has been replaced) Area s which require attention following revisit/re-rating visit: Stairs to basement require cleaning Damaged wall with missing wall tiles next to dumb waiter in downstairs kitchen Cleaning to floor between glass washer and unit next to it in downstairs servery/kitchen Fraying oven gloves in upstairs kitchen Damaged chiller door to pizza make up table. Hinges broken. Cleaning on internal surface to extractor hood above dishwasher in downstairs Kitchen Wall/floor joint under door into walk-in fridge. Flooring around dishwasher in wash up area in downstairs kitchen Waste piping to dishwasher in downstairs kitchen Dust to metal pipework and loose screws above metal pizza bases in electrical box room. (your manageress informed me the pizza bases will be moved from this room) Rust to shelving in walk-in fridge Your new rating will be displayed here and on your website listing Your Food Hygiene Rating is 4 a good standard Full details and the form can be downloaded:

5 5 General description of the business National chain Pizza restaurant serving pizza's, meat, pasta, vegetarian dishes, salads, desserts, hot and cold drinks to local community. Food Hygiene Summary: Food hygiene standards are high. You demonstrated a very good standard of compliance with legal requirements. You have safe food handling practices and procedures and all the necessary control measures to prevent cross-contamination are in place. (Score 0) Practices 1. I was pleased to see that foods were date labelled in fridges and freezers to indicate defrosting dates and a kill by date. (Observation) Structure and Cleaning Summary: The structure, facilities, cleaning and maintenance are of a generally satisfactory standard but there are some repairs and/or improvements which are required in order for you to comply with the law. Pest control and waste disposal provisions are adequate. The contraventions require your attention; although not critical to food safety they may become so if not addressed. (Score 10) Cleaning 2. The following items were dirty and require more frequent and thorough cleaning (Contravention): Metal trim on flooring to base of lift was dirty with ingrained dirt at its edges. Yellow gas pipework in main kitchen. Wheels to moveable equipment in main kitchen. Feet to static equipment - resting on floor in main kitchen. Base of door into main kitchen. Floor around threshold into main kitchen. Wall/floor joint in downstairs kitchen. Area around drinks machine in basement. Wood to floor in front of upstairs lift in kitchen. Waste piping around dumb waiter. Waste piping in sauce storage area. Wheels to moveable equipment. Between wall and drinks storage fridge in downstairs kitchen. Trunking in electrical box room where metal pizza base trays were stored. Wall around wash hand basin in downstairs kitchen. Flooring in basement 3. I recommend that you remove all redundant equipment from basement to facilitate easier cleaning and to be able to check for signs of pests. (Recommendation) Maintenance

6 4. The following items/areas had not been maintained in good repair and condition (Contravention): The basement storage area was in poor condition. It is technically a food room as your soft drinks are chilled and pumped to ground floor from this room. Wall/floor joints coming loose in downstairs kitchen. Leaking urinal in gents' WC to first floor. Wall/floor joint loose in main kitchen. Wallpaper coming away from wall to first floor to public WC. Carpet missing to stairs to first floor landing area. Flaking paint to wall under sink in wash up room. Tap head damaged to large wash up sink in main kitchen. Chipped/dented architraving to many doors in upstairs kitchen area. Loose/ill fitting ceiling tile in upstairs kitchen. Trim missing to melamine shelving in sauce room. 5. I was informed that you have had recent water damage to the property which accounted for peeling wallpaper and damaged carpet to flooring to stairs to first floor. There had also been water damage to basement. I was pleased to note you had instructed a builder to repair the water damage to the building, remove and replace wall paper and carpet on stairs. I received this information via an from your head office. (Information) Confidence in Management Summary: There are generally satisfactory food safety controls in place although there is evidence of some non-compliance with the law. All the significant food hazards are understood and controls are in place. Some minor issues were identified relating to staff supervision and training. You have a satisfactory track record. The contraventions require your attention; although not critical to food safety they may become so if not addressed. (Score 10) Documented Food Safety Management System 6. The following are examples of where your documented Food Safety Management System said one thing but you were doing another. Follow your plan or change it - but ensure hazards are adequately controlled if you do. (Contravention): Your written food safety management stipulates your building should be maintained and structural issues reported and attended to. Although I am in receipt of proposed works to water damage some areas still require attending to in this report. matters raised in this report were raised in previous inspectors inspection report. Proving Your Arrangements are Working Well 7. I was pleased to note you have a probe thermometer with probe wipes to check chilled and cooked foods are at correct temperatures. You also record the readings several times a day. (Observation) Allergies

7 8. In 2014 new Food Information rules will require food businesses to provide allergy information on unpackaged food sold from all catering outlets including takeaways, deli counters, bakeries and sandwich bars etc. The potential for cross contamination by allergens must also be made known to consumers. There will also be changes to existing legislation on labelling allergy causing ingredients in pre-packed foods. You can obtain more information from the Food Standards Agency website. It's best to be prepared. If you can, make these changes now. (Information)