Middle-East s Leading Facilities Management Company

Transcription

1 Doha, Qatar Persian Gulf Dubai Middle-East s Leading Facilities Management Company Abu Dhabi United Arab Emirates COFELY BESIX MANNAI facility management P.O. Box No Doha, Qatar, UAE Tel: Fax: P.O. Box Dubai, UAE Tel: +971 (0) Fax: +971 (0) Sunday - Thursday: 07:00-17:30 24/7 Helpdesk: info@cofely-besix-mannai.com info@cofely-besix.com P.O. Box Abu Dhabi, UAE Tel: +971 (0) Fax: +971 (0)

2 Contents COFELY BESIX MANNAI facility management 2 Our Stakeholders 3 Our Vision 4 Our Services 6 Technical Services 7 Integrated Management 8 Soft Services 9 Outsourced Services 10 Case Studies Tornado Tower 13 Burj Doha 15 Pearl GTL 17 HSEQ 20

3 PASSIONATE ABOUT PROPERTY COFELY BESIX MANNAI facility management COFELY BESIX MANNAI facility management is the leading facilities management provider in Qatar. We provide a complete range of MEP maintenance, cleaning and management solutions, 24 hours a day, to some of the country s most prestigious and technically-complex buildings and facilities. The facilities we manage on behalf of our clients are ultimately about the people that use them. From commercial towers, offices and residences, to complex industrial sites within the oil & gas sector, we ensure that vital equipment and infrastructure operates safely, efficiently and reliably. COFELY BESIX MANNAI facility management was originally founded in 2006 as a joint venture between Mannai Corporation and Transfield Services. In early 2014, COFELY BESIX Facility Management LLC acquired a 49% stake in the company, to create COFELY BESIX MANNAI facility management (CBMFM) LLC. The combined strengths of these two companies enable us to consistently deliver first class integrated facility management services, with all tasks completed in-house. With operations across the Middle East, we provide a full range of facilities management services to single and multi-site portfolios of all sizes. At the heart of our success is an understanding that the buildings we manage are ultimately about the people that use them. By applying that to everything we do, we can deliver bespoke, harmonised solutions that support our clients activities, drive cost from their businesses and add value to their operations

4 QUALITY WITHOUT COMPROMISE Our Stakeholders COFELY BESIX MANNAI facility management was originally founded in 2006 as a joint venture between two leading companies COFELY BESIX facility management and Mannai Corporation. COFELY BESIX facility management was founded in 2008 as a joint venture between Cofely Services GDF Suez and the Besix Group. Headquartered in Dubai and with operations across the Middle East, it provides a full range of integrated facilities management services to single and multi-site portfolios of all sizes. MANNAI CORPORATION is one of the largest trading and service companies in Qatar. In August 2007 Mannai Corporation became a Public Company and its shares were listed on the Qatar Exchange. QIPCO Holding remains Mannai s largest shareholder with the Mannai Corporation celebrating its 60th Anniversary in Our Vision COFELY BESIX MANNAI facility management has knowledge, experience and a passion for facilities operations and maintenance. This enables us to deliver sustainable customer solutions in energy efficiency, asset efficiency and human comfort. By getting the most out of resources, COFELY BESIX MANNAI facility management ensures comfortable, energy efficient working and living conditions, the optimisation of technical installations and the highest level of support services. Our Drive To be sharp and alert with the determination to improve our performance over the long term. To constantly seek out new ways to deliver innovative and cost effective solutions. Our Commitment Our focus is on delivering solutions and services with a soul, as part of a company helping to create a better world by making built environments better for the people who live and work in them. We can achieve this by pulling together in the same direction and keeping sight of the constantly changing needs of our customers. Our Daring We are bold, active and intelligent, living in the present with optimism and building for the future with creativity. We have the confidence to explore new ideas and develop mouldbreaking services and solutions. Our Cohesion By making good connections with colleagues we generate a strong spirit of teamwork, exchanging knowledge and skills so we can unite towards sustainable progress and development. We are always there for each other, working together as one team

5 Our Services COFELY BESIX MANNAI facility management provides a complete range of integrated facility management and maintenance solutions solutions, 24 hours a day, to some of the Qatar s most prestigious and technically complex buildings, industrial facilities and developments. Our bespoke solutions integrate seamlessly with your core business and optimise efficiencies, as well as meeting all legislative, operational and sustainability requirements within a clearly defined service level agreement. All this is supported via a 24/7 call centre, ensuring that we are there for you, whatever you need, whenever you need it

6 Technical Services Integrated Management COFELY BESIX MANNAI facility management provides mechanical and electrical maintenance services, including the delivery of both planned and emergency and reactive maintenance. Full on-site maintenance services Coordination of all services Flexible labour resource Plant history generation Energy saving audits COFELY BESIX MANNAI facility management delivers an integrated facility management model which provides not only a single point of contact for a range of facilities management services, but also the ability to supply them across multiple sites. That makes for a simpler supply chain and provides cost savings for our clients by minimising the time and manpower they need to invest. Our staff work as part of one integrated team rather than on individual tasks. For example, a security guard on a routine patrol can informally audit the cleanliness of the workplace as he makes his rounds, and alert cleaners, or intervene directly, should he encounter a problem. That can dramatically reduce the number of service requests raised by our customers, allowing them to concentrate on their core business. 24/7 emergency call out HVAC maintenance BMS Operation Specialist technical services in critical environments 07 08

7 Soft Services We provide a full range of soft services includes office services, reception/concierge, service desk, and cleaning. Each solution is unique and we can also provide other services that don t fit into the conventional facilities management model but are considered non-core to our client. Cleaning Services COFELY BESIX MANNAI facility management will spend time listening to your requirements and expectations before allocating the right cleaning method and level of service. We cater to all kinds of buildings, including commercial, retail, residential, government and schools, and can also provide initial cleaners/builders where required. Reception/Concierge Outsourced Services Done properly, outsourced services can dramatically reduce the time you spend on none-core activities, allowing you to concentrate on what you do best. We have extensive experience of working with clients of all kinds on projects of all sizes. Our tailored services and talented team mean we are the outsourcing partner of choice across the Middle East. Working with COFELY BESIX MANNAI facility management as your outsourced partner gives your organisation: First impressions count, and the first person you meet when you enter a building is often the receptionist or concierge. This is a crucial service, but it is something that can be difficult to get right. We recruit only the highest calibre people who undergo a schedule of rigorous training to enable them to meet and exceed the expectations of even the most demanding client. Efficiency in asset operation Management of energy consumption Efficient and effective building operations We will formulate with you the front of house procedures and ensure a seamless and professional service for all who interact with us. Our concierge personnel provide a professional and friendly face to meet tenants and visitors as they arrive. Our receptionists provide so much more than just meet and greet. Our staff will provide you and your visitors with information on the area and local facilities including restaurants, laundry services and attractions. They can even book your taxi for you

8 ONE CUSTOMER, ONE INTERFACE ONE CULTURE 11 12

9 Case Study Tornado Tower - Integrated Facilities Management Services COFELY BESIX MANNAI facility management services provides Integrated Facilities Management Services to Tornado Tower Location West Bay, Doha, Qatar Scope of Work Commissioning Assistance Compliance Condition Assessment Preventive Maintenance Reactive Maintenance Fire Services Electrical Services Energy Management HVAC Services Plumbing Carpentry & Joinery Reception Janitorial Services Scope of Service COFELY BESIX MANNAI facility management (CBMFM) provides all aspects of services associated with the management, operation, maintenance and repair of the Tornado Tower. The tower has 52 floors above ground level, 3 basement levels for building services and space for 1,700 vehicle parking spaces. With over 58,000m2 of rentable space. Objectives The aim is to retain all facility assets in a state they can perform their required function, at optimum cost over time. The services therefore will optimise the life-cycle cost of operating and owning the buildings plant and equipment whilst maintaining the required environmental conditions within the Tornado Tower for both tenants and equipment. Key Success Factors CBMFM Senior Management commitment and extensive head office support. Working with the client to develop an open working partnership

10 Case Study Burj Doha - Facilities Management Services COFELY BESIX MANNAI facility management services provides Facilities Management Services to the Burj in Doha, Qatar. Location West Bay, Doha, Qatar Scope of Work Facility Management & Operation MEP Maintenance Services Security Management Services Soft Services Management Scope of Service COFELY BESIX MANNAI facility management (CBMFM) provides all aspects of services associated with the facility management, operation, maintenance and repair of the Burj Tower. The tower is cylindrical in shape and measures 45 metres in diameter. It is capped by a dome and topped by a lightning conductor at a level of metres above ground, with a total built up area of approximately 110,000 square metres. It has 46 floors and 3 basement levels with the space for 847 vehicle parking spaces. With over 48, 919 m2 of rentable space. Objectives The aim is to retain all facility assets in a state they can perform their required function at optimum cost over time. The services therefore will optimise the life cycle cost of operating and owning the buildings plant and equipment whilst maintaining the required environmental conditions within the Burj Doha for both tenants and equipment for an iconic building of Doha State of Qatar. Each floor offers panoramic views towards the Corniche Road and the Gulf to the East and South, the downtown of Doha City to the West with the Pearl Qatar and Lusail to the North

11 Case Study Pearl GTL - HVAC Maintenance Services Qatar Shell COFELY BESIX MANNAI facility management services provide HVAC Maintenance Services to Qatar Shell Gas to Liquids (GTL) Plant Location Ras Laffan Industrial City, Qatar Scope of Work Phased handover of 30 Buildings HVAC Maintenance Services Planned Preventative Maintenance Corrective Maintenance Scope of Service Pearl GTL is the world s largest plant that turns natural gas into cleaner burning fuels. It is making steady progress in ramping up production after selling first commercial shipment of GTL Gasoil in June Pearl GTL s control room is the nerve centre of one of the largest and most sophisticated plants ever built in the energy industry. The control room includes almost 1,000 circuitry control cabinets and 200 computer servers programmed with 12 million separate software codes. The system is linked to every part of the plant by almost 6,000 kilometres of cables. Objectives Ras Laffan, Qatar has an extreme climate where the harsh environment is punishing on equipment. Maintenance of these systems requires effort, expertise and dedication. CBMFM delivers maintenance services that always keep production critical HVAC equipment in working condition. CBMFM has achieved this through the 80 staff who are carefully selected for their qualifications and technical capabilities with full engineering support. CBMFM recognises that HVAC services to sophisticated control rooms, substations, laboratories and other buildings on the plant are critical to the operation of electrical and instrumentation systems without which production cannot continue

12 HSEQ Quality Environmental Management BUILDINGS ARE ULTIMATELY ABOUT PEOPLE. WE TAKE CARE OF BOTH At COFELY BESIX MANNAI facility management, we believe quality doesn t just happen; it s the result of good planning, a competent workforce, and well defined processes. We strive continuously to give our clients more than they expect, the first time, every time. COFELY BESIX MANNAI facility management is certified to ISO 9001:2008 What does that mean for you as a customer? It means we understand the value of working to an agreed set of processes and procedures. By maintaining our focus on those processes, we can achieve our goals more quickly, more safely and ultimately more effectively. Health and Safety We share one overriding health and safety goal: zero accidents. Health and safety is a core value for us, and is the responsibility of every employee, from our service centre associates to our senior managers. Health and safety is the first order of business at all meetings, from board meetings to site meetings, without fail. That means that all our decisions are influenced by the impact of health and safety risks to people, property, equipment and the environment. From risk assessments, method statements, permitto-work and safe working practices to guidelines for hazardous materials and confined space entry, we monitor and review every circumstance to ensure compliance. Our dedicated Health and Safety Team are all NEBOSH trained and qualified practitioners. In addition, we provide bespoke safety training to all our staff who believe in the motto Safety begins with me and belongs to me. COFELY BESIX MANNAI facility management is certified to OHSAS 18001:2007 and ISO 14001:2004, which means that our health and safety policies, procedures, and processes are well documented and maintained taking into account the legal framework of the region in which we operate. We recognise the importance of protecting the environment by promoting sustainability and reducing our reliance on non-renewable energy sources. To us, caring for the environment is not only an ethical and legal obligation, but a recipe for success. In our dedicated efforts towards protecting the environment and preventing pollution, COFELY BESIX MANNAI facility management has been certified to ISO 14001:2004. Apart from our own energy conservation and waste management efforts, we are active participants in a variety of initiatives hosted by local interest groups such as the Qatar Green Building Council