CLEANING SECURITY BUILDING MAINTENANCE JANITORIAL. Complete Property Management Solutions.

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1 CLEANING SECURITY BUILDING MAINTENANCE JANITORIAL Complete Property Management Solutions

2 CLEANING SERVICES From general to specialist cleaning, we have the services to meet your requirements. Pages 4-7 WASHROOM & JANITORIAL SUPPLIES Complete hygienic services and consumable supplies. Pages Making your space... work for you Premier Support Services offers complete property management solutions. We can take care of all your essential facilities, whatever the type and size of your organisation, and pride ourselves on exceptional quality and total flexibility, offering tailor-made services to suit your company s changing needs. You can rely on us to ensure your premises are clean, secure and well maintained, as well as providing additional services as required, and our dedicated teams are all highly trained and experienced giving you the confidence and peace of mind that your facilities are in safe hands. Security SERVICES Flexible, discreet, effective: we can help to protect your organisation 24/7, 365 days a year. Pages 8-9 BUILDING MAINTENANCE SERVICES Planned preventative maintenance, emergency repairs, new build or a complete refurbishment of your premises - our qualified tradesmen and management team will ensure that all work is carried out to the highest standards at competitive rates. Pages CATERING & VENDING SUPPLIES Comprehensive food and beverage services. Pages TOTAL FACILITIES MANAGEMENT One call is all it takes. We will manage the rest. Pages WINDOWS & DOORS SERVICES Repair, replacement, service and maintenance. Pages OUR COMMITMENTS WHO USES OUR SERVICES? Hundreds of organisations around the UK rely on us to keep their premises clean, safe and fully maintained. Pages Cleaning Services Premier

3 Put your service needs into professional hands Cleaning Services Cleaning Services Our contract cleaning division provides a highly professional cleaning service for a diverse range of clients nationwide, varying from general office cleaning to specialised, bespoke cleaning programmes, individually tailored to your specific needs. Range of Solutions When it comes to cleaning, no one has a better understanding than Premier Support Services.Our knowledge, understanding and experience are unrivalled. We embrace challenges, offering an extensive range of solutions. By working closely with people who share our passion for delivering service excellence. Cleaning Schedule Cleaning schedules are essential in minimising disruption to your workflow, whilst also ensuring high levels of cleanliness are maintained. We understand that every building is unique, so our flexible, safety conscious cleaning schedules are designed to work to your individual specifications and desired frequencies, delivering a cleaning service that is second to none. Well-trained People In our view, outstanding service is delivered by excellent people: we recruit an exceptional calibre of staff who have both high level skills and a positive attitude to work and learning, and instil in them a dedication to excellent service. We train all our staff to our own rigorous in-house training scheme as well as maintaining the high standards set by the BICSc (British Institute of Cleaning Science). Quality Assured We take pride in the quality of our work. As part of our routine cleaning regime, our highly skilled area managers and supervisors carry out regular audits to ensure that standards are maintained. We combine this with a company culture that encourages every member of our team to take responsibility for providing a level of service that goes above and beyond expectations. Effective Management At Premier Support Services we instinctively understand that effective management and professional supervision are essential to the success of our relationship with you. We are constantly innovating our management processes to ensure the effectiveness of our management teams. This enables us to be attentive to your needs and gives us the flexibility to rapidly respond to your requirements. 4 Premier Cleaning Services Cleaning Services Premier

4 Cleaning programmes tailored to meet specific needs Specialist Cleaning Services Specialist Cleaning Services Whatever your core activities and wherever you are based, we have the experience, people and quality systems in place to deliver bespoke cleaning services to meet your business needs. Builders Cleans Over the past 15 years Premier Support Services has built up a strong reputation within the construction industry for providing large and small construction companies with a complete cleaning service prior to occupation by the end user. Our teams of operatives all have CSCS (Construction Skills Certification Scheme) certification and our supervisors all hold SSSTS (Site Supervisors Safety Training Scheme) certificates. Our teams can be mobilised at short notice and can operate anywhere in the UK. Over the past few years we have successfully completed some of the UK s largest construction cleaning projects. Theatre Cleans (Infection Control) Clinical Theatre Cleaning requires a combination of decontamination processes, including organic matter and the removal of micro organisms, which are ever present in any hospital/ clinical environment. Our team of highly trained and experienced operatives supply planned and emergency infection control cleans throughout the UK, applying safe practices and procedures. Premier provides Risk, Method and COSHH assessments prior to any work undertaken. Our goal is to deliver a quality service, following the cleaning methods and standards set out in the National NHS Cleaning Standards guidelines. Surgery Cleaning Premier adhere to the cleaning standards set by the CQC (Care Quality Commission), implementing the necessary cleaning programmes and tools, ensuring infection control and cross contamination is avoided, whilst complying with the national standards of cleanliness for the NHS. Industrial Cleaning We offer a wide range of services including: kitchen deep cleans toilet deep cleans high level cleaning factory cleaning specialised machine cleaning clean room deep cleans external grounds cleaning Window Cleaning Our management team carry out a full site survey to provide you with a cost effective and planned schedule of works including all health and safety documentation. These individual services range from traditional window cleaning methods and reach and wash systems, to rope access and cradle work. All these works are carried out by our fully trained and certificated operatives. Waste Management Servicing & Supplies Working in partnership with our preferred suppliers we offer a full range of waste management services. Our management team will carry out a full site survey that will examine your current waste streams and look to reduce your waste to landfill and lower your carbon footprint. 6 Premier Cleaning Services Cleaning Services Premier

5 Protecting you and your business 24/7 Security Services Security Services Our Security Division offers flexible security solutions to protect you and your business at all times - 24/7, 365 days a year. High Quality People. Flexible Service. We offer skilled, knowledgeable personnel trained to SIA (Security Industry Authority) Approved Standards with a professional attitude and approach, and our team of highly motivated security professionals bring with them many years of experience in the security industry. Every security officer has award-winning customer care training, giving them the diplomatic and organisational skills to deal with people at all levels. We operate 365 days a year, 24 hours a day. Quality Assured Whichever way you choose to use our services, you can be sure that our frequent patrols and professional presence will enable your business to operate in a secure and safe environment at all times. Regular audits by our management teams will ensure that our services conform to and meet and exceed your expectations. Security Officers Our security officers are flexible and trained to carry out a variety of tasks, including: gatehouse access/control building patrols vehicle and personal searches loading bay and checking control of vehicle movements CCTV monitoring and control room Front of House/Reception We understand that it is important to provide staff who can blend in with your organisation. They can be fully uniformed in our branded clothing or, if you prefer, use your own corporate workwear. Our security officers and commissionaires can take care of: open up and lock down CCTV monitoring visitor passes/contractor management access control deliveries internal post concierge duties fire alarm testing L8 monitoring CCTV/Access Control We can protect your business or commercial property with CCTV, access control, door entry and barrier systems. 8 Premier Security Services Security Services Premier

6 A reputation for unrivalled attention to detail Building Maintenance Services Our Maintenance Division can respond quickly to emergencies, work to a planned schedule of routine work, or help you refurbish or redesign your premises to ensure they continue to meet your needs. Over the years, we have built a reputation for unrivalled attention to detail and a comprehensive range of services. Building Maintenance Services Maintenance We understand that buildings need continual maintenance to keep them looking pristine and prevent major damage through neglect. Our property maintenance service is available 24 hours a day, 7 days a week, 365 days a year - giving you access to a range of qualified and specialist staff who can be trusted to deliver high quality results, however complex the project. Our services include: roofing flooring windows and doors brickwork carpentry plumbing gas heating, ventilation, air conditioning electrical painting and decorating grounds and car park maintenance All our tradesmen are trained to the highest industry standards and hold all of the industry standard accreditations. New Build and Refurbishment Based on your specification Premier can provide you with a detailed and fully compliant quotation to deliver a first-class project, completed on time and within your budget. Our dedicated team can manage this process from conception to completion ensuring a high quality build is achieved. We can also help you with longer-term restoration work following flood, fire or other significant damage, reducing your workload by overseeing and co-ordinating all the necessary trades involved. 24 Hour Call Centre/Helpdesk Premier Support Services can also offer the benefit of a 24 hour helpdesk/ emergency call centre, which can deal with any type of emergency or repair to your premises in normal business hours or out-of-hours. This operates 365 days a year. Our experienced team of operators can deal with any incident before the problem escalates, and a full report and timeline can then be sent to the relevant individuals within your group so any on-going issues can be resolved as well as creating an audit trail. When you employ Premier Support Services for one of your core services, you will be automatically be registered with our call centre at no additional cost. 10 Premier Building Maintenance Services Building Maintenance Services Premier

7 Renovation, repair, replacement... Windows & Doors Windows & Doors We offer a comprehensive window and door service. Our fully trained operatives have a wealth of knowledge and experience and are happy to advise on the best solution for you. Repair or Replace? Rather than replacing windows or doors, you may be able to repair or renovate them, meaning less disruption and redecoration, which could save your business time and money. If it s definitely time to replace, we can source all types of windows and doors to match your existing stock. This includes aluminium, UPVC and timber. Our qualified team can advise you on all available options, to suit your existing premises. Our services include: repair or replacement of any type of window and door repair or replacement of springs, handles, catches, keeps and hinges full glazing, any size patent glazing and high level work warwick Sash renovation transom closers and fittings draught-proofing lock and flush bolts lock and panic hardware floor springs and closers security grilles, shutters and other security products patio door systems shop fronts 12 Premier Windows & Doors Windows & Doors Premier

8 Maintaining a safe, hygienic environment Washroom & Janitorial Supplies Maintaining clean, well stocked washrooms is important for employees wellbeing as well as enhancing visitors perceptions of your business. We can meet all your washroom requirements and supply everything you need to ensure your washrooms are clean and hygienic. Washroom & Janitorial Supplies Washroom Hygiene Servicing & Supplies We source high quality products to reflect the image you want to create as well as suit your budget. We offer: sanitary disposal bins slimline vending machines liquid soap dispensers air freshener systems warm air and face dryers cotton roller towels urinal sanitising systems water management systems nappy disposal units Janitorial Supplies Whatever you are looking for in terms of janitorial supplies, we can deliver, saving you the time and hassle of sourcing from multiple suppliers. Products include: all paper items all cleaning chemicals vacuum cleaners floor maintenance machines dispensing systems soft dressing disposal sharp boxes dust control mats Workwear and Laundry Service We can keep you supplied with clean workwear and launder your towels, tea towels, tablecloths or other soft furnishings to ensure your working environment is safe and looking its best. 14 Premier Washroom & Janitorial Supplies Washroom & Janitorial Supplies Premier

9 Satisfaction Guaranteed Catering & Vending Supplies Catering & Vending Supplies We understand that busy staff really appreciate having access to a variety of good quality food and beverages on the premises. We can offer everything from a vending machine to full canteen services, to help keep your workforce happy and productive. Catering Services Working through trusted partners, we are able to provide catering and canteen services from a simple cold food offer to a full and varied hot food menu. Our focus is on providing a flexible service that is individual as well as cost-effective, and tailored to your requirements. catering disposables café bars deli bars staff restaurants Freshness and Quality Guaranteed We believe in the benefits of using good quality, fresh, ingredients sourced locally wherever possible, helping to provide maximum nutritional value with minimal impact on the environment. Vending Services Where a full catering service is not practical, or for out-of-hours use, we can supply: drinks vending machines food vending machines desktop food vending machines 16 Premier Catering & Vending Supplies Catering & Vending Supplies Premier

10 Let us make life easier for you Total Facilities Management Total Facilities Management By letting Premier Support Services take care of every aspect of your facilities management, you can save time and money. We are committed to providing a high quality service on which you can depend, leaving you with just one point of contact for all your building services needs and nothing to worry about. Total Facilities Management We are committed to providing a high quality service with one point of contact and one consolidated invoice, offering great value for money. Premier Support Services can manage all aspects of your facility requirements from Hard FM (e.g. building maintenance) to Soft FM (e.g. catering, cleaning, security). Over the past few years we have been working closely with our clients to understand their facilities requirements, which allows us to offer additional services according to their developing needs, providing them with the trust and confidence in the service we deliver, and ensuring a smooth transition when services are added. We believe that providing you with the option of Total Facilities Management (TFM) will greatly reduce the amount of time and effort you spend on maintaining your premises. The benefit of using one service provider is that it saves time in dealing with numerous companies as well as ensuring a consistent level of service. With TFM you can also be assured that each of our services are undertaken by a fully trained member of the Premier Support Services team; guaranteeing a high quality, reliable service at all times. Each service provided will be consolidated into one invoice detailing a comprehensive breakdown of services over a specified financial period, which will eliminate the need for multiple invoices and, therefore, result in a reduction of administration costs to your business as well. Premier Support Services will also provide you with one point of contact to manage your account, who will be supported by our 24-hour helpdesk. 24 hour Call Helpdesk Dedicated to providing you with one point of call, 24 hours a day, 365 days a year for any circumstances that affect the day-to-day operation of your premises. 18 Premier Total Facilities Management Total Facilities Management Premier

11 Don t just take our word for it Our Commitments Our Commitments Our services are tailored to meet the specific needs and requirements of our customers. We believe that investing in our employees with extensive training and support enables us to deliver a first class service. Health and Safety The directors and management of Premier Support Services Group are totally committed towards safeguarding the health, safety and welfare of its employees, the public and others who may be affected by our activities. We believe that our business performance will be enhanced by our proactive approach towards reducing injuries, ill health and preventing unnecessary losses and liability. Environment Premier Support Services Group recognises and readily accepts its responsibilities towards the environment, which is an integral and fundamental part of the company s business strategy. Our ongoing commitment towards achieving the highest possible standards of environmental performance has been recognised with our accreditation to ISO 14001, an award of which we are extremely proud and wish to protect for all our futures. Accreditations Premier are members of the following organisations, working together to set high standards in our industry. As a business we must constantly evolve and innovate to give the best value for money to our customers... Andrew Walker, Director 20 Premier Our Commitments Our Commitments Premier

12 Begin your journey towards peace of mind... Call centre operates 24/7-365 days a year Who Uses Our Services? One call does it all Premier Our Commitments

13 Head Office 4 & 5 Western Court, Bromley Street, Digbeth, Birmingham B9 4AN Tel: Fax: info@premiersupportservices.co.uk Birmingham Office Bromley Street, Digbeth, Birmingham B9 4AN birmingham@premiersupportservices.co.uk Manchester Office 23 Modwen Rd, Sandpiper Quay, Waters Edge Bus. Park, Salford, Manchester M5 3EZ manchester@premiersupportservices.co.uk Nottingham Office Premier House, 14 The Triangle, NG2 Business Park, Nottingham NG2 1AE nottingham@premiersupportservices.co.uk London Office 23 Castalia Square, The Docklands, London E14 3MG london@premiersupportservices.co.uk Leeds Office 16 Acorn Business Park, Killingbeck Drive, York Road, Leeds LS14 6UF leeds@premiersupportservices.co.uk Bristol Office 28 Osprey Court, Hawkfield Business Park, Hawkfield Way, Bristol BS14 0BB bristol@premiersupportservices.co.uk Slough Office 8 Progress Business Centre, Whittle Parkway, Slough SL1 6DQ slough@premiersupportservices.co.uk