Reducing Client s Hazardous / Landfill Waste; Improving Air Quality
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- Alice Bell
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1 Reducing Client s Hazardous / Landfill Waste; Improving Air Quality Reduced Landfill Waste: 86% Recycling Rate Reduced Hazwaste: 37% Decrease Improved Air Quality: 40% Reduction in VOCs Compliance: No Notices of Violation (NOVs) by Regulatory Agencies Recognition: Standing Ovation award by Regional Air Quality Agency Global Multimedia Technology Company: Office Lab Manufacturing Best Practices Sustainability Cost Savings 480,000 SF, 25 acres Standardized Procedures Focused Expertise FM Services: Housekeeping Grounds Maintenance Environmental Management Hazard Waste Management Universal Waste Pollution Prevention Training Recycling
2 Reducing Costs / Improving Response Time & Customer Satisfaction Cost Savings: 12% Annual Reduction in Operating Costs Service Improvements: Increased Customer Satisfaction in Mail Operations Markedly Improved Response Time on Work Orders Expanding Scope: Employee Engagement Services with Addition of Sodexo Concierge (powered by Circles) Support of Remote Office Requirements Global Food Products Company: Office Space Cost Savings Service Performance 90,000 SF Standardized Procedures Automated Work Order System Turnkey Solution Maintenance and Repair Life Safety Contract Management Project Management Food Services Reception Mailroom/Courier Printing/Reprographics Stationery Health & Safety Fleet Management Furniture Soft FM Services (cont d): Concierge Cleaning Records Management Confidential Shredding Company Store Mascot Management Locksmith
3 Consolidating Vendors / Leveraging Pricing / Reducing Water Usage Vendor Consolidation Reduction in water usage: 9M gallons annually Added value: Assigned $454K additional out of scope project work; expertise support for $52M construction project Leverage of Sodexo pricing Global Manufacturing: R&D & Office Space Data Center Pilot Technology Ctr. Cost Reduction Vendor Consolidation Sustainability 440K Square Feet 77 Acres of Land Self-perform Reduction of vendors Sustainability expertise Construction Management Capital Planning HVAC Testing & Major Repair Energy Management Predictive & Preventative Maintenance Electrical Systems Code Compliance Fire Alarms, Sprinklers, Life Systems Steam Boiler Operations (24/7) Project Management Hospitality/Food Services Janitorial & Cleaning Waste Management Recycling Pest Control Cosmetic Maintenance Portable Water Supplies Lab Glass Wash Product Packaging Document Preparation Soft FM Services (cont d): Label Production Truck Transport Mailroom/Courier EH&S Warehousing Chemical Store Shipping/Receiving Company Store Reprographics Purchasing
4 Reducing Water Usage; Supporting LEED Credits Reduction in water usage: 9M gallons annually Support on LEED credits (water usage, landscaping, indoor air quality, cleaning materials) Global Manufacturing: R&D & Office Space Data Center Manufacturing Facility Cost Reduction Vendor Consolidation Sustainability 800K Square Feet 2 FM Sites LEED Certified Bldg Self-perform Best Practices & Consistency Sustainability Expertise Construction Management Capital Planning HVAC Testing & Major Repair Energy Management Predictive & Preventative Maintenance Electrical Systems Code Compliance Fire Alarms, Sprinklers, Life Systems Steam Boiler Operations (24/7) Project Management Hospitality/Food Services Janitorial & Cleaning Waste Management Recycling Pest Control Cosmetic Maintenance Portable Water Supplies Lab glass Wash Product Packaging Document Preparation Soft FM Services (cont d): Label Production Truck Transport Mailroom/Courier EH&S Warehousing Chemical Store Shipping/Receiving Company Store Reprographics Purchasing
5 Reducing Client Costs: Vendor Consolidation & Self-perform Model Cost Reduction: $500K First Year $120K Second Year Increased W/MBE Spend to 33% Vendor Consolidation: 25 to 1 Consumer Products: Discrete Manufacturing and Administration Cost Reduction, Safety Multi-function Campus 1.5M Square Feet Self-performed Model Vendor Reduction Standardization Central Plant Fire Alarm Systems Elevator Maintenance Roof Maintenance Lighting Systems General Maintenance Power Operated Doors Meeting Room Management Fitness Center Dietary Services = Quality of Life Services Janitorial Services Parking Lot Management Building Signage Switchboard / Call Center Soft FM Services (cont d): Fork Lift Dock and Doors Grounds Pest Control Hospitality Services: Food Service Vending Employee Store
6 Improving Operational Efficiency & Reducing Costs Vendor Consolidation Cost Reduction: 10% Annually Cost Avoidance: 5%+ Annually Streamlined Functions Improved Operational Efficiency Global Pharmaceutical: R&D Manufacturing Office Space Cost Reduction Vendor Consolidation Improved SLAs 42 Sites in 15 Countires Dedicated Multi-Service Team System Solutions Building Operations & Maintenance Energy & Utility Management Project Management Space Planning - Moves/Adds/Changes Safety Equipment Maintenance Security Waste Disposal Space Planning/Moves Fitness Center Housekeeping Reception/Switchboard Mailroom Management Landscaping/Grounds Laundry Management Uniforms Audio -Visual Hospitality Services Restaurant Vending Office Refreshment Services Catering Executive Dining Room
7 Reducing Costs / Improving Client Operations Contractual 10% savings (typically actual) Improved Fire Protection Services - $28K Annual Savings Improved kitchen hood cleaning service - $2,450 Annual Savings Installation of Cooling Tower Valve 16 Month ROI Reduced Liability for Client Due to Sodexo Vendor Management Global Consumer Goods: Office Lab Manufacturing Global Provider Cost Savings 25 Sites Globally / 7 US 350k SF & 4.75 acres at HQ Facility Approx. 1M SF Total US Self Perform (Majority Sodexo) Vendor Management (35 Vendors) FM Services (US HQ site only): Plant Operations and Maintenance Grounds Maintenance Mailroom Document Reproduction Shipping/Receiving Document Scanning Reception/Operator Services All US Sites: Housekeeping Minor maintenance Landscaping
8 Reducing Costs / Consolidating Vendors / Saving Energy Vendor Consolidation: $450K Annual Savings Sustainability Saving: 325,000 Gallons of Water ($4K Annual Savings, 2 Year Payback) Energy Reduction: $55K Electric Savings Completed, $600K Savings Identified Global Technology Group: Office Lab Manufacturing Internal Controls Best Practices Process Standardization Manufacturing/Office/Lab Space 1.3M SF Standardized Procedures Automated Work Order System Building Operations and Maintenance Waste Water Treatment Plant Operations Boiler Plant Facilities Management Space Planning Project Management Landscaping and Grounds Real Estate Security Reception Mailroom Management Real Estate Portfolio: Main site and 14 other US locations Oversight of 7 Subtenants Involved in New Facilities, Lease Renewals, Expansions, etc. Develop Layouts, Designs, Cost Estimates and Project Schedules Asset Management Furniture, Carpet and Office Systems
9 Helping Client Attract & Train Diverse Workforce Integrated Solution Exceeded Diversity Target: Catering & Housekeeping Rate Reached 81%; Far Above 65% Goal Recognition: Gold Certification for Progressive Aboriginal Relations (PAR) Program (since 2002) Community Sustainment: Implemented 6-month Manager Training Program to Build Leadership Capacity for the Future Regional Utility Construction Site: Support Facilities Integrated Services Diversity Performance Remote construction camp support operations Turnkey Solution Diversity Relationships Maintenance Road maintenance Water treatment Waste water collection Food Services Housekeeping Fire fighting Recreation Center Convenience Store Laundry Security Camp Office Management
10 Improving Client s Employee Retention / Image Improved Client Employee Retention: Through Customer Satisfaction Flagship Location: Replicated Operational Excellence with Other Sites Improved Perception: Services Viewed by Employees as a Benefit Improved Corporate Image: Driven by focus on sustainability Global Telecommunications Industry: Office Space Staff Retention in Emerging Markets 50,000 SqM Implemented Work/Life Initiatives Site-Focused Balanced Score Card (part of global reporting system) FM Services: Business Center Reception Meeting Room Management Audio-Visual Floor Captains Help Desk Mailroom Management Courier FM Services (cont d): Express Cleaning Pest Control Internal Plants Shop Concierge Services Fitness Center Floor Reception Wellness Hub: Massage Beauty Salon Hospitality / Food Services: Three Restaurants One Coffee Shop
11 Reducing Costs & Vendors; Increasing W/MBE Spend Consolidated vendors: From 5,000 to 1 (Sodexo) Reduced costs by $15 million Increased W/MBE Spend to 21% Global Manufacturing: Tissue Mills Consumer Products Food Processing Cost Reduction Vendor Consolidation Improved SLAs 84 Plants Globally 60M Square Feet Delivered 80% selfperformed services Standardization Maintenance, Repairs and Capital Improvements of Boilers, Elevators, HVAC, Chillers, Cranes and Turbines Safety Equipment Maintenance and Safety Inspections Railway Maintenance General Equipment Maintenance Utilities Management (generation, distribution of steam and power) Construction Management Building Maintenance Housekeeping Grounds Maintenance Uniforms/Clothing Security Food Services
12 Reducing Costs, Response Time / Improving Production Cost Reduction: $165,178 Annual Savings = 20% Response Time Reduction: from 5-7 Days to 24 Hours Production Improvement: up to 350 work orders per month Vendor Warranty Cost Recovery: $60,000 + Lift Truck Maintenance Shop Response Time Ineffective Processes Improved SLAs 2,400 SF shop 180+ Rolling Equipment Pieces 300+ total Hired Qualified Staff Automated Processes Parts Quality Preventative Maintenance Repairs Waste Management (Universal and other waste) Critical Item Management 24/7 Operation
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