Bridgit 4.6 Installatin and system administratr s guide
Trademark ntice Bridgit, SMART Bard, SMART Meeting Pr, SMART Ntebk, smarttech, the SMART lg and all SMART taglines are trademarks r registered trademarks f SMART Technlgies ULC in the U.S. and/r ther cuntries. Micrsft, Windws, Windws Server, DirectShw and Outlk are either a registered trademark r trademarks f Micrsft Crpratin in the U.S. and/r ther cuntries. Apple, Mac, Mac OS, OS X, ios, isight and QuickTime are trademarks f Apple, Inc. registered in the U.S. and ther cuntries. VMware is a registered trademark r trademark f VMware, Inc. in the United States and/r ther jurisdictins. All ther third-party prduct and cmpany names may be trademarks f their respective wners. Cpyright ntice 2013 SMART Technlgies ULC. All rights reserved. N part f this publicatin may be reprduced, transmitted, transcribed, stred in a retrieval system r translated int any language in any frm by any means withut the prir written cnsent f SMART Technlgies ULC. Infrmatin in this manual is subject t change withut ntice and des nt represent a cmmitment n the part f SMART. This prduct and/r use theref cvered by ne r mre f the fllwing U.S. patents. www.smarttech.cm/patents 09/2013 smarttech.cm/kb/170397
Cntents Chapter 1: Welcme 1 Bridgit server sftware 1 Bridgit client sftware 2 SMART Scheduler 3 SMART Scheduler Outlk add-in 3 Chapter 2: Installing Bridgit sftware 5 Preparing fr installatin 6 Installing Bridgit server sftware 14 Chapter 3: Cnfiguring the server sftware 23 Setting passwrds 23 Changing Bridgit server setup ptins 26 Setting meeting ptins 26 Chapter 4: Managing a GSN 31 Bridgit servers in a GSN 31 Bridgit clients in a GSN 35 Chapter 5: Administering the server sftware 37 Viewing status infrmatin 37 Managing servers and meetings 40 Cntrlling Bridgit sftware services 41 Custmizing the Bridgit server s web page 42 Dwnlading the Bridgit client 42 Chapter 6: Using SMART Scheduler 43 Installing SMART Scheduler server sftware 43 Cnfiguring SMART Scheduler server 45 Upgrading SMART Scheduler server 46 Installing the SMART Scheduler Outlk add-in 46 Installing the SMART Scheduler Outlk add-in frm a cmmand line 48 Remving the SMART Scheduler Outlk add-in 50 Chapter 7: Bandwidth and scalability 53 Bandwidth requirements 53 Examples f bandwidth requirements 54 Scaling Bridgit 54 i smarttech.cm/kb/170397
C O N T E N T S Appendix A: Trubleshting 55 Using the Bridgit trubleshting tl 56 Mnitring a meeting s perfrmance presenter 60 Mnitring a meeting s perfrmance participant 61 Minimizing netwrk latency 62 Trubleshting Bridgit server cnnectins 64 Trubleshting administratin tl cnnectins 68 Trubleshting SMART Scheduler 71 Index 73 ii smarttech.cm/kb/170397
Chapter 1 Welcme Bridgit server sftware 1 SMART Bridgit Administratin Tls 1 Glbal Server Netwrk (GSN) ptin 2 Bridgit client sftware 2 Bridgit sftware and SMART Meeting Pr sftware 3 Bridgit sftware and SMART Ntebk sftware 3 SMART Scheduler 3 SMART Scheduler Outlk add-in 3 Bridgit cnferencing sftware is a cst effective client/server applicatin that lets yu easily schedule meetings t cnnect, share and cllabrate between SMART Bard interactive whitebards, interactive displays and lcal and remte participants anytime, anywhere. Bridgit sftware supprts private lcal and wide area netwrk (LAN and WAN) installatins as well as public deplyment scenaris that use a fully qualified dmain name via the Internet. Fr detailed infrmatin abut using the Bridgit client sftware, refer t its nline Help. Bridgit server sftware Bridgit server sftware passes data between clients and authenticates client cnnectins using ptinally implemented passwrds. SMART Bridgit Administratin Tls Bridgit server sftware includes an administratin tls applicatin. Yu can use SMART Bridgit Administratin Tls t cnfigure servers and view their statuses, manage yur Bridgit sftware licenses, as well as t change passwrds, sharing settings and remte cntrl settings. Yu can als use the administratin tls t set up a message f the day and t cnfigure chat and vide settings. When yu install Bridgit server sftware, a shrtcut t SMART Bridgit Administratin Tls appears n the server s desktp. 1 smarttech.cm/kb/170397
C H A P T E R 1 Welcme Glbal Server Netwrk (GSN) ptin The Bridgit Glbal Server Netwrk (GSN) is a netwrk f Bridgit servers at different gegraphical lcatins. The GSN ptimizes bandwidth and reduces latency by detecting the fastest server in each GSN and then autmatically cnnecting the client t that server, regardless f the server they initially cnnected t. Fr example, if there are five clients in Nrth America and five clients in Eurpe all cnnecting t the same meeting, and the GSN cnsists f ne server n each cntinent, each client autmatically cnnects t the nearest, fastest server. This results in nly ne high latency verseas cnnectin, instead f five verseas cnnectins. A GSN wrks just as well fr different buildings in the same city, r even different netwrks in the same building. Bridgit client sftware Bridgit client sftware transmits meeting data t and frm the Bridgit server and displays it t the meeting participants. It is integrated with SMART Meeting Pr sftware r SMART Ntebk cllabrative learning sftware. Features and highlights f Bridgit client sftware include the fllwing: Share multiple displays with lcal and remte participants Share applicatins running n yur SMART Bard interactive whitebard r cmputer desktp with meeting participants Hst live dems, presentatins, training events, webinars and ad hc cllabrative sessins Share and wrk n meeting ntes simultaneusly with remte participants Help clleagues and custmers navigate Internet and intranet sites Request permissin t remtely cntrl a meeting participant s cmputer View ff-site meeting participants using webcams Speak with, and listen t, meeting participants using Vice ver Internet Prtcl (VIP) technlgy 2 smarttech.cm/kb/170397
C H A P T E R 1 Welcme Bridgit sftware and SMART Meeting Pr sftware Bridgit sftware is integrated with SMART Meeting Pr sftware and SMART Prduct Drivers t prvide screen sharing and simultaneus viewing f multiple shared displays, VIP and webcam functinality. Bridgit wrks best with the fllwing versins f SMART Meeting Pr sftware: SMART Meeting Pr 4.x and 3.1 sftware SMART Meeting Pr Premium 2.3 sftware SMART Meeting Pr PE (Persnal Editin) sftware Fr detailed infrmatin n this functinality, refer t SMART Meeting Pr sftware dcumentatin. Bridgit sftware and SMART Ntebk sftware Bridgit sftware is integrated with SMART Ntebk sftware t prvide instant cnferencing capabilities. Bridgit wrks best with SMART Ntebk 11.x and 10.8 sftware. Fr detailed infrmatin n this functinality, refer t SMART Ntebk sftware dcumentatin. SMART Scheduler SMART Scheduler allws yu t create meetings in Micrsft Outlk that will autmatically start n a specified Bridgit server. SMART Scheduler mnitrs the Micrsft Exchange server fr upcming Bridgit meetings and starts the meeting n the Bridgit server at the apprpriate time. SMART Scheduler Outlk add-in T use SMART Scheduler, install the SMART Scheduler Outlk add-in n yur client cmputers. This add-in cnsists f a tlbar that appears in the standard meeting request windw in Micrsft Outlk. Yu can create a meeting in Outlk that uses Bridgit sftware by selecting the This is a SMART Bridgit Meeting check bx in the meeting creatin dialg bx. Bth the meeting creatr and the attendees will see a bking in their Outlk calendar that cntains a link t the Bridgit meeting. 3 smarttech.cm/kb/170397
Chapter 2 Installing Bridgit sftware Preparing fr installatin 6 Cmputer requirements 6 Bridgit server sftware requirements 6 Bridgit client sftware requirements 7 SMART Scheduler requirements 8 SMART Scheduler Outlk add-in requirements 8 Sftware licensing 8 Supprted virtualizatin envirnment 8 Access requirements 8 Netwrk administratin experience 9 Access t servers and infrastructure cmpnents n yur netwrk 9 Administratr rights 10 Security 10 Passwrds 10 Dmain names 11 Registered dmain name 11 IPv4/IPv6 addresses 12 Bridgit and firewalls 12 Cnfiguring firewalls 13 Cnfiguring prxy servers 13 Installing Bridgit server sftware 14 Installing the server sftware 15 Upgrading Bridgit server sftware 19 Licensing Bridgit server sftware 19 Activating using the SMART activatin server 19 Activating yur license manually 20 Remving server r user licenses 21 This chapter cntains infrmatin yu will need t prepare fr installatin as well as prcedures that will lead yu thrugh the installatin prcess f Bridgit sftware and its ptins. 5 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware Preparing fr installatin Bridgit sftware is scalable, s system requirements vary. The maximum number f users that a server can supprt is cnstrained by bth the server hardware and the netwrk bandwidth available t that server. The exact number f users supprted varies depending n the available bandwidth and the use f Vice ver Internet Prtcl (VIP) audi and webcam functinality. Allwing mre than the recmmended number f simultaneus users may negatively impact perfrmance. T supprt mre users, cnfigure multiple servers t perate as a Glbal Server Netwrk (GSN). N O T E S T determine the amunt f bandwidth yu need, see Bandwidth requirements n page 53. Yur system perfrms best if yu use a high perfrmance server r a dedicated server with n ther applicatins installed. Cmputer requirements Bridgit server sftware requirements Each server must meet the fllwing minimum requirements: 3.1 GHz quad-cre prcessr 4 GB f RAM Windws Server 2003, 2008 R2 r 2012 (32-bit r 64-bit) perating system 250 Mbps netwrk interface card (NIC) that supprts TCP/IP N O T E S 1 Gbps NIC is recmmended. Increased hardware capabilities imprve verall meeting perfrmance. The recmmended maximum number f pen micrphnes with this cnfiguratin is 100. The recmmended maximum number f shared webcams with this cnfiguratin is 100. 6 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware Bridgit client sftware requirements Bridgit client sftware allws meeting participants t interact and cllabrate directly with each ther and supprts up t nine shared webcams and nine pen micrphnes per meeting. In rder fr yu t share audi and vide with ther meeting participants, yur cmputer must meet the fllwing minimum requirements. Requirements Windws perating systems Mac OS X perating system sftware Operating systems Client (withut VIP audi r webcam vide) Client (with VIP audi r webcam vide) Windws XP SP3 Windws 7 Windws 8 2 GHz prcessr 1 GB f RAM Bradband Internet cnnectin 2.33 GHz dual-cre prcessr 2 GB f RAM Bradband Internet cnnectin Mac OS X 10.6 (Snw Lepard) Mac OS X 10.7 (Lin) Mac OS X 10.8 (Muntain Lin) 2.0 GHz Intel prcessr 1 GB f RAM Bradband Internet cnnectin 2.4 GHz Intel dual-cre prcessr 2 GB f RAM Bradband Internet cnnectin Prxy server If yu re using Firefx, Internet Explrer 6 r Opera Internet brwsers, cnfigure the brwser s prxy settings and the perating system s prxy settings with the server s prxy settings. Fr all ther brwsers, cnfigure the perating system s prxy settings with the server s prxy settings. Webcam Cmpatibility with DirectShw 9 driver Audi Sund card Supprts 24-bit RGB clr Speakers r headphnes Micrphne Cnfigure the perating system s prxy settings with the server s prxy settings. Internal webcam r isight camera QuickTime applicatin prgram Sund card Speakers r headphnes Micrphne N O T E Yu can dwnlad r update SMART sftware frm smarttech.cm/dwnlads. 7 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware SMART Scheduler requirements 2 GHz prcessr 1 GB f RAM Windws Server 2003, 2008 R2 r 2012 (32-bit r 64-bit) perating system Micrsft Exchange Server 2007 SP1, 2010, 2010 SP1, 2010 SP2 r 2013 Micrsft.NET Framewrk 4 Client Prfile 10 Mbps NIC that supprts TCP/IP Netwrk cnnectin t yur Micrsft Exchange Server and Bridgit server Yu must have Bridgit server installed and running n either a separate cmputer (recmmended) r, if required, n the same cmputer where yu ll install the SMART Scheduler server. SMART Scheduler Outlk add-in requirements 2 GHz prcessr 1 GB f RAM Micrsft Outlk 2007, 2010 r 2013 Netwrk cnnectin t yur Micrsft Exchange Server and Bridgit server Sftware licensing After the 60-day free evaluatin perid, users can n lnger cnduct meetings n the server and must purchase and activate a sftware license. T cntinue using the sftware after the evaluatin perid, yu need t purchase a license befre the evaluatin perid expires. When yu purchase a license a Bridgit sftware license, yu re purchasing a server license fr up t 500 cncurrent users and yu receive ne prduct key. Supprted virtualizatin envirnment Bridgit sftware supprts VMware vsphere Hypervisr 4.1. Access requirements Befre yu can successfully install and use a Bridgit server sftware, yu must crrectly cnfigure yur netwrk envirnment. Bridgit server sftware desn t autmatically d this. Therefre, yu need access t varius cmpnents f yur netwrk infrastructure befre yu can cnfigure yur netwrk envirnment apprpriately. 8 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware Netwrk administratin experience I M P O R T A N T Bridgit server sftware functins in a cmplex netwrk envirnment. D nt attempt t install r cnfigure the Bridgit server sftware unless yu re an experienced netwrk administratr with a full understanding f hw yur netwrk functins. Access t servers and infrastructure cmpnents n yur netwrk Different netwrk cnfiguratins use different types f access. Netwrk cnfiguratin Private lcal area netwrk (LAN) use Use by different netwrks cnnected t a wide area netwrk (WAN) Use by clients with an Internet cnnectin Type f access If yur Bridgit server will be used nly in a private LAN, yu need access t the fllwing cmpnents f yur LAN infrastructure: An administratr lgin accunt with installatin rights fr the server cmputer yu ll install Bridgit server sftware n. Physical r remte lgin access, and an administratr lgin accunt with cnfiguratin rights, fr yur netwrk s DHCP and DNS servers. Yu culd als need physical r remte lgin access t, and an administratr lgin accunt with cnfiguratin rights fr, yur netwrk s dmain server which cntrls the sftware firewall cnfiguratins fr all f yur netwrk s client cmputers. This is dependent n yur lcal netwrk s dmain plicies. If yur Bridgit server will be used by different netwrks cnnected t a WAN, yu ll need access t the fllwing cmpnents f yur LAN r WAN infrastructure: Physical r remte lgin access t, and an administratr lgin accunt with cnfiguratin rights fr, the ruters, WAN firewalls, and prxy servers between different segments f yur WAN. Physical r remte lgin access t, and an administratr lgin accunt with cnfiguratin rights fr, all DNS servers in each segment f yur WAN. If yur Bridgit server will be accessible t clients via the Internet, yu need access t the fllwing cmpnents: Physical r remte lgin access t, and an administratr lgin accunt with cnfiguratin rights fr, the ruters, firewalls and prxy servers between yur netwrk and the Internet. Lgin access with cnfiguratin rights t the Internet registrar which cntrls yur cmpany s public Internet DNS recrds. 9 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware Netwrk cnfiguratin Use f SMART Scheduler Type f access If yu want t use the Bridgit Outlk add-in and SMART Scheduler integratin with Micrsft Exchange, yu need physical r remte lgin access t, and an administratr lgin accunt with cnfiguratin rights fr, yur cmpany s dmain server. This server is used t create user accunts fr use n yur Micrsft Exchange server. Administratr rights After yu install and cnfigure Bridgit server sftware, yu may want t administer the server t check infrmatin such as perfrmance lgs and use recrds. T d this, yur administratr needs physical r remte lgin access and a user lgin accunt n the Bridgit server cmputer. Security Bridgit sftware cmplies with Secure Sckets Layer (SSL) 3.0 t encrypt data transmitted using a TCP cnnectin. It uses OpenSSL t generate a self-signed SSL certificate used fr data encryptin. Each time the server starts, it generates a new 1024-bit SSL certificate and negtiates a new 256-bit encryptin key with each client. Hwever, if a client is unable t negtiate a set f encryptin keys with the server, n cnnectin is established. Bridgit sftware als uses Secure Real-time Transprt Prtcl (SRTP) t encrypt audi traffic transmitted using a UDP cnnectin. These encryptins prevent third parties frm intercepting data transmitted between client and server. The cipher suite negtiated between a Windws perating system server and client is an AES256- SHA cipher suite, including RSA encrypted key exchange, digest authenticatin and 256-bit SSL data encryptin. Bridgit sftware fr Mac OS X perating system sftware als implements 256-bit SSL encryptin. Passwrds System administratrs and meeting creatrs can set fur types f passwrds t enhance Bridgit sftware security. These passwrds aren t mandatry. I M P O R T A N T If yu assign a server access passwrd, SMART recmmends that yu als assign a meeting creatin passwrd. 10 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware Passwrd type Server access passwrd Descriptin An ptinal passwrd that a meeting participant uses when cnnecting t a Bridgit server. The server access passwrd allws the participant t access the server and view the list f meetings n it. I M P O R T A N T If yu assign a server access passwrd, yu shuld als assign a meeting creatin passwrd. Meeting creatin passwrd An ptinal passwrd that a meeting wner uses t create a meeting n the Bridgit server. Users wh type the meeting creatin passwrd can als see the list f active meetings n the server. N O T E After yu install Bridgit server sftware, yu can use SMART Bridgit Administratin Tls t create additinal server access and meeting creatin passwrds. Meeting passwrd Administratr access passwrd A passwrd that a meeting participant uses t jin a meeting. The meeting creatr sets this passwrd. A passwrd that server administratrs creates t jin any meeting n the server. Administratrs can then mnitr meetings and ensure the server is being used apprpriately. Dmain names If yu re using a public dmain name, yur Bridgit server is accessible t clients cnnecting via the Internet. If yu use a private dmain name, yur Bridgit server is accessible nly t clients cnnecting frm within yur LAN. Registered dmain name T access a server ver the Internet, yu must use a fully qualified dmain name (FQDN) that exists in the recrds f a public DNS server. If an FQDN isn t available fr yur server, users can access yur server ver the Internet using its IP address directly. I M P O R T A N T D nt mix FQDNs and unqualified dmain names (thse nt registered n a DNS server) in the same Bridgit server GSN. 11 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware IPv4/IPv6 addresses During the installatin prcess, Bridgit sftware detects the IP addresses bund t the servers netwrk interface cards. Yu can chse t bind Bridgit sftware t ne r all f the cmputers IP addresses, if there is mre than ne IP address assigned t the cmputer. T check if yur public dmain name reslves t an IP address 1. Select Start > Run n the cmputer where yu ll install the Bridgit server sftware. 2. Type cmd, and then press ENTER. A Cmmand Prmpt dialg bx appears. 3. Use the ipcnfig cmmand t determine the server s IP address. 4. Use either the nslkup cmmand r the ping cmmand against the dmain name fr the Bridgit server t determine the IP address that the netwrk s DNS returns. 5. Cmpare this IP address t the Bridgit server s IP address frm step 3. If the IP addresses are the same, the netwrk s DNS is cnfigured crrectly. N O T E S Yur dmain name must reslve t a valid IP address fr yu t be able t use it t cnfigure yur Bridgit server. The ping can fail fr reasns unrelated t the public dmain name and still reslve t a cmputer name r IP address. Bridgit and firewalls Bridgit sftware autmatically detects and emplys the mst secure and efficient methds available t cnnect clients and t maintain ptimal meeting perfrmance. Hwever, SMART recmmends installing yur Bridgit server behind a firewall t prevent unauthrized access. The firewall must pen prt 80 fr HTTP traffic cming int the server and ging ut t the client. N O T E SMART desn t recmmend deplying Bridgit servers with nly HTTP cnnectivity. 12 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware Cnfiguring firewalls Yu can install yur Bridgit server sftware behind a sftware firewall, prxy server, hardware firewall r ruter. Fr ptimal perfrmance, enable bth primary and secndary TCP prts and a range f UDP prts fr VIP audi n the server. Firewalls fr the server shuld allw inbund cmmunicatin t the server n all specified prts. Firewalls fr the client shuld allw utbund cmmunicatin frm the client n all specified prts. Fr best perfrmance, allw inbund TCP and UDP traffic t the server n the default prts specified in the fllwing table. Default prts Type/prtcl Use 80 TCP/HTTP Initial cnnectin t the Bridgit server t display the web page frm which the users dwnlad the Bridgit client. Initial cnnectin t the Bridgit server frm the Bridgit client when lking fr meetings t jin r when creating new meetings. Fallback cmmunicatin methd fr all ther Bridgit functins when ther prts are unavailable (lwer perfrmance than ther prts). 80 TCP/Bridgit Primary prt fr data, screen viewing and webcam traffic fr Bridgit meetings. If this prt is limited t nly HTTP, Bridgit sftware attempts t use the secndary prt (9933) fr this traffic. If this prt is blcked r unavailable, Bridgit sftware uses HTTP n the primary prt, which can affect perfrmance. 9933 TCP/Bridgit Secndary prt fr data, screen viewing and webcam traffic fr Bridgit meetings. 9901 t 9920 UDP/Bridgit Primary prt range fr VIP audi traffic fr Bridgit meetings. If these prts are blcked r unavailable, Bridgit sftware falls t TCP r HTTP n the primary r secndary prt, which can negatively affect perfrmance. Cnfiguring prxy servers Yu can cnfigure yur Bridgit server sftware t wrk with any prxy server that adheres t the RFC 2068 HTTP standard. If yu install yur Bridgit server sftware behind a prxy server, yu must create access plicy rules fr inbund and utbund traffic n that prxy server. Yu can further enhance yur netwrk security by enabling authenticatin, such as basic, digest r NT LAN Manager (NTLM) authenticatin. 13 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware N O T E Althugh prxy servers prtect internal netwrks frm intruders, they unavidably intrduce netwrk latency. If yu incrprate a prxy server, cnfigure each meeting participant s Internet brwser t allw access t the Bridgit server. Installing Bridgit server sftware When yu install Bridgit server sftware, cnsider the fllwing pints: If yu install Bridgit server sftware n a dedicated server with ne netwrk interface card (NIC), select All (default) t bind Bridgit t all IP addresses. If yur netwrk uses netwrk address translatin (NAT), use prt frwarding t redirect external requests t the NIC. If the server is multi-hmed (has multiple NICs), select the internal IP address t bind Bridgit t the internal NIC. Use prt frwarding t redirect external requests t the external NIC. If yu install Bridgit server sftware n a server running ther web server applicatins (fr instance, Micrsft IIS r any ther web server applicatin using prt 80), yu can cnfigure Bridgit in either f the fllwing ways: Using IP specific binding. Each server binds t a specific IP address. Yu can add multiple IP addresses t a single NIC n Windws servers by selecting Cntrl Panel > Netwrk Cnnectins > Internet Prtcl (TCP/IP). Custmizing the default primary server prt. In this case, multiple applicatins can bind t the same IP address but n different prts. This setup requires users t specify the prt when cnnecting t Bridgit client (fr example, server.cmpany.cm). I M P O R T A N T Befre yu start SMART Bridgit Administratin Tls, yu might need t temprarily disable the ther services listening n the same prt as Bridgit services. When yu finish cnfiguring Bridgit server sftware, restart the services yu disabled. 14 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware Installing the server sftware T install Bridgit server sftware 1. G t smarttech.cm/dwnlads. 2. Dwnlad Bridgit sftware and run the CnferenceServicesSetup.exe file. The SMART Bridgit InstallShield Wizard pens and displays the start-up screen. 3. Click Next. The License Agreement page appears. 4. Read the agreement. If yu accept, click I accept, and then click Next. N O T E If yu want t keep a hard cpy f the agreement fr yur recrds, click Print. The Destinatin Flder dialg bx appears. 5. Click Next t use the default destinatin flder. OR Click Change t select a new lcatin fr Bridgit sftware, and then brwse t the desired flder and click OK. 6. Click Next. The Server Address Cnfiguratin page appears. 15 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware 7. Cnfigure yur server by selecting ne f the fllwing ptins: Optin IPv4 address and IPv6 address Descriptin The installatin sftware detects all IP addresses assigned t the server. T use all the addresses, select All in the IPv4 address r IPv6 address bx. N O T E S If yu select all addresses, Bridgit sftware clients can use any IP address assigned t the server cmputer t cntact the Bridgit server. T restrict the IP addresses thrugh which yur server is reachable, select a specific IP address. If the IP address fields are unavailable, Bridgit sftware has autmatically detected that yu dn t have mre than ne IP address t chse frm. Public dmain name Each Bridgit server requires a fully qualified dmain name (fr example, cnference.cmpany.cm:88 r server.cmpany.cm:88) r a hst name (fr LAN access nly). I M P O R T A N T If yu use the cmputer s netwrk hst name as the dmain name, the server is accessible nly frm within the LAN. Internet users d nt have access t the server. D nt mix fully qualified dmain names and cmputer hst names within the same Bridgit GSN. 8. Click Next. The Server Prt Cnfiguratin page appears. 16 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware 9. Cnfigure the prts using the fllwing ptins: Optin Primary TCP prt Enable secndary TCP prt Descriptin By default, Bridgit sftware uses prt 80 as its primary prt. If yur server is running anther applicatin that uses prt 80, yu must assign Bridgit sftware t an unccupied prt. Cnfigure yur firewall t allw incming and utging TCP traffic n yur chsen prt. By default, Bridgit sftware uses prt 9933. If yu want t use a different prt, make sure it desn t cnflict with any ther applicatins running n the server cmputer. N O T E If yur server is running anther applicatin that uses either f these prts, yu must assign Bridgit sftware s primary and secndary prts t unccupied prts. Cnfigure yur firewall t allw incming and utging TCP traffic n the chsen prts. Enable UDP prts (audi ptimizatin) Whenever pssible, Bridgit sftware uses UDP fr audi transmissin t avid the additinal verhead f TCP in a timing-sensitive situatin. SMART strngly recmmends that yu enable UDP t minimize audi lag in Bridgit meetings. Yu must pen a range f UDP prts (9901 t 9920) n yur firewall t use this feature. N O T E S If yu cnfigure Bridgit server sftware t use a TCP prt that isn t the default, users must specify the prt when cnnecting t the server. Fr example, t cnnect t a Bridgit server n prt 8080, users must type server.cmpany.cm: 8080. A UDP prt supprts up t 10 participants with ptimal perfrmance. By default, Bridgit sftware pens 20 UDP prts t allw apprximately 200 cncurrent participants. Open mre prts t accmmdate mre participants. If yur netwrk uses a firewall, yu must cnfigure it t allw incming TCP and UDP traffic n these prts. 10. Click Next. The Server Passwrd Security page appears. 17 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware 11. Optinally, create the fllwing passwrds fr server passwrd security: Passwrd Server access Descriptin An ptinal passwrd that a meeting participant uses when cnnecting t a Bridgit server. The server access passwrd allws the participant t access the server and view the list f meetings n it. I M P O R T A N T If yu assign a server access passwrd, yu shuld als assign a meeting creatin passwrd. Meeting creatin An ptinal passwrd that a meeting wner uses t create a meeting n the Bridgit server. Users wh type the meeting creatin passwrd can als see the list f active meetings n the server. N O T E After yu install Bridgit server sftware, yu can use SMART Bridgit Administratin Tls t create additinal server access and meeting creatin passwrds. 12. Click Next. The Ready t Install page appears. 13. Click Back t change the settings. OR Click Install t begin the installatin. The Installing SMART Bridgit dialg bx appears and the installatin validates. The setup status appears n the green status bar. 14. Click Finish in the SMART Bridgit InstallShield Wizard t cmplete the installatin. After yu finish installing the sftware, use SMART Bridgit Administratin Tls t activate the server sftware using a valid server prduct key, t install user licenses, t change the server settings and t view status infrmatin. Fr mre infrmatin n SMART Bridgit Administratin Tls, click Help t pen the Bridgit Administratr s Help. I M P O R T A N T The Bridgit sftware installatin includes a 60-day evaluatin license fr the server and up t 500 cncurrent users. See Licensing Bridgit server sftware n the next page fr infrmatin n installing and activating server and user licenses. 18 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware Upgrading Bridgit server sftware T upgrade yur Bridgit server sftware 1. G t smarttech.cm/dwnlads. 2. Dwnlad Bridgit sftware and run the CnferenceServicesSetup.exe file. A message appears asking if yu want t upgrade r repair the prgram cmpnents frm the previus versin, and warning yu that all pen meetings will be clsed during the upgrade. 3. Click Yes t clse an pen meeting and cntinue with the upgrade. The SMART Bridgit InstallShield wizard appears. Fllw the prcedure in Installing the server sftware n page 15. OR Click N, and then end the meeting using the n-screen instructins. Licensing Bridgit server sftware Once yur 60-day trial expires, yu must activate yur server and user licenses t cntinue using Bridgit sftware. N O T E S If yu upgrade frm versin 3 t versin 4, yur versin 3 licenses cntinue t wrk with versin 4. If yu upgrade frm a versin earlier than 3.1, the sftware s VIP audi features aren t available. Activating using the SMART activatin server T activate yur license using the SMART activatin server 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Licensing tab. 2. Select the server yu want t activate frm the Server list. 3. Click Install Server License. The Install Server License dialg bx pens. 4. Type yur prduct key in the Prduct Key bx, and then click OK. 19 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware After yu activate the prduct key, yur server sftware infrmatin appears in the Licenses fr selected server table, the related status changes t Activated, and yu have 500 installed licenses. I M P O R T A N T When yu purchase the Bridgit 4.6 sftware service license, yu re purchasing a server license and ne prduct key that activates the server fr up t 500 cncurrent users. Activating yur license manually T activate yur license by e-mail 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Licensing tab. 2. Right-click the license yu want t activate in the Licenses fr selected server table, and then select Activate. The Activate License dialg bx appears. 3. Click Activate manually, and then click Cntinue. The Manual Activatin dialg bx appears. I M P O R T A N T This dialg bx cntains yur prduct key and installatin ID which a SMART supprt specialist uses t create yur activatin key. 4. E-mail yur prduct key and installatin ID t SMART supprt (smarttech.cm/cntactsupprt). Yu receive a reply e-mail with yur activatin key. N O T E Yu have 60 days frm the date f installatin t enter the activatin key. 5. Right-click the license yu want t activate in the Licenses fr selected server table, and then select Activate. 6. Click Activate Manually, and then type the activatin key. 7. Click OK. After yu activate the prduct key, yur license infrmatin appears in the Licenses fr selected server table and the related license status changes t Activated. 20 smarttech.cm/kb/170397
C H A P T E R 2 Installing Bridgit sftware T activate yur license by phne 1. Call SMART Supprt (smarttech.cm/cntactsupprt) and request yur prduct key and installatin ID. The SMART Supprt representative uses yur prduct key and installatin ID t create and prvide yur activatin key. 2. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Licensing tab. 3. Right-click the license yu want t activate in the Licenses fr selected server table, and then select Activate. 4. Click Activate Manually, and then type the activatin key. 5. Click OK. After yu activate the prduct key, yur license infrmatin appears in the Licenses fr selected server table and the related license status changes t Activated. Remving server r user licenses If yu remve a server license r a bundle f user licenses, the prduct keys remain valid and yu can add them again at any time. T remve server r user licenses 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Licensing tab. 2. Right-click the license yu want t remve in the Licenses fr selected server table, and then select Delete. A cnfirmatin dialg bx appears. 3. Click OK. 21 smarttech.cm/kb/170397
Chapter 3 Cnfiguring the server sftware Setting passwrds 23 Changing the server access passwrd 23 Changing the meeting creatin passwrd 24 Changing the administratr access passwrd 25 Assigning an API authrizatin passwrd 26 Changing Bridgit server setup ptins 26 Setting meeting ptins 26 Disabling remte cntrl 27 Disabling webcams 27 Disabling text chat 27 Disabling the Raise Hand feature 28 Disabling the Knck feature 28 Adding a message f the day 29 Cnfiguring meeting audi settings 29 Using Vice ver Internet Prtcl (VIP) 29 Using third-party audi 30 Yu can use SMART Bridgit Administratin Tls n any Bridgit server t assign client access and server access passwrds, t create a message f the day, and t enable remte cntrl. If yu re using a GSN, these settings autmatically update n all yur Bridgit servers. Setting passwrds Yu can assign, change r remve many f the passwrds users and administratrs use with Bridgit. Changing the server access passwrd Server access passwrds are ptinal. Assign a server access passwrd if yu want users t have t type a passwrd befre they can view the list f active meetings n a server. Yu can assign as many server access passwrds as necessary. 23 smarttech.cm/kb/170397
C H A P T E R 3 Cnfiguring the server sftware I M P O R T A N T If yu assign a server access passwrd, yu shuld als assign a meeting creatin passwrd. T change server access passwrds 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Security tab. 2. Select Server access passwrd in the Client access passwrds area. 3. Type the passwrds yu want t use. Use a semicln t separate multiple passwrds (fr example, apple;banana;pear). N O T E S T revke a passwrd, remve it frm the list. If the server access passwrd and meeting creatin passwrd are identical, yu re prmpted fr nly the server access passwrd. 4. Click Apply. N O T E S Remember t give the passwrds t everyne wh s authrized t view the list f active meetings. Participants wh receive an e-mail invitatin t jin a meeting can click the link in the invitatin t bypass the server access passwrd. Hwever, the participant can jin nly the meeting they re invited t. The participant can t view the list f ther active meetings n the server. Changing the meeting creatin passwrd Meeting creatin passwrds are ptinal. Assign a meeting creatin passwrd if yu want users t have t type a passwrd befre they can create a meeting. Yu can assign as many passwrds as necessary. I M P O R T A N T If yu assign a server access passwrd, yu must als assign a meeting creatin passwrd. 24 smarttech.cm/kb/170397
C H A P T E R 3 Cnfiguring the server sftware T change meeting creatin passwrds 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Security tab. 2. Select Meeting creatin passwrd in the Client access passwrds area. 3. Type the passwrds yu want t use. Use a semicln t separate multiple passwrds (fr example, apple;banana;pear). N O T E S T revke a passwrd, remve it frm the list. If the server access passwrd and meeting creatin passwrd are identical, yu re prmpted fr nly the server access passwrd. 4. Click Apply. N O T E Remember t give the passwrds t everyne wh s authrized t create meetings. Changing the administratr access passwrd Administratrs can access and mnitr any meeting n the Bridgit server using an administratr access passwrd. T assign an administratr access passwrd 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Security tab. 2. Select Admin access passwrd in the Client access passwrds area. 3. Type the passwrds yu want t assign. 4. Click Apply. N O T E S Yu can assign nly ne administratr access passwrd. The administratr appears as Administratr in a Bridgit meeting s participant list but desn t have any special capabilities in the meeting. If yu create a meeting that uses the same passwrd as the administratr s, n meeting members appear as Administratr in the participant list. 25 smarttech.cm/kb/170397
C H A P T E R 3 Cnfiguring the server sftware Assigning an API authrizatin passwrd Only riginal equipment manufacturers using the Bridgit applicatin prgramming interface (API) use this authrizatin passwrd. T assign an API authrizatin passwrd 1. Duble-click the SMART Bridgit Administratin Tls icn n the server s desktp, and then click the Security tab. 2. Select API authrizatin passwrd in the Server access passwrds area. 3. Type the passwrd yu want t assign. 4. Click Apply. N O T E S Yu can assign nly ne API authrizatin passwrd. T revke the passwrd, clear the API authrizatin passwrd check bx. Remember t give the passwrd t third-party users whse systems are integrated with Bridgit sftware. Changing Bridgit server setup ptins Administratrs can change server setup infrmatin including the registered dmain name and primary and secndary prt numbers. T change the server setup ptins 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Setup tab. 2. Mdify the ptins as required. Cnfiguratin changes n this page dn t take effect until yu restart bth the Bridgit Master Service and the Cnference Service in Windws Services Manager (see Cntrlling Bridgit sftware services n page 41). Setting meeting ptins Yu can cnfigure, enable and disable several features f Bridgit that are available t meeting participants. 26 smarttech.cm/kb/170397
C H A P T E R 3 Cnfiguring the server sftware Disabling remte cntrl T prevent presenters frm sharing cntrl f their cmputers with ther participants, disable the remte cntrl setting in SMART Bridgit Administratin Tls. T disable remte cntrl 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 2. Clear the Enable Remte Cntrl check bx. N O T E S Remte cntrl is available in active meetings until they end. Remte cntrl is disabled in new meetings and the ptin desn t appear t meeting participants. Disabling webcams T prevent participants frm sharing vide, disable the webcam setting in SMART Bridgit Administratin Tls. T disable webcams in Bridgit meetings 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 2. Clear the Enable Webcams check bx. N O T E S Webcams are available in active meetings until they end. Webcams are disabled in new meetings and the ptin desn t appear t meeting participants. Disabling text chat T prevent participants frm sharing chat messages, disable the text chat setting in SMART Bridgit Administratin Tls. T disable text chat in Bridgit meetings 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 27 smarttech.cm/kb/170397
C H A P T E R 3 Cnfiguring the server sftware 2. Clear the Enable Chat check bx. N O T E S Text chat is available in active meetings until they end. Text chat is disabled in new meetings and the ptin desn t appear t meeting participants. Disabling the Raise Hand feature T prevent participants frm interrupting the meeting with the Raise Hand feature, disable the feature in SMART Bridgit Administratin Tls. T disable the raise hand feature in Bridgit meetings 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 2. Clear the Enable Raise Hand check bx. N O T E S The Raise Hand feature is available in active meetings until they end. The Raise Hand feature is disabled in new meetings and the ptin desn t appear t meeting participants. Disabling the Knck feature T prevent participants frm kncking and entering a meeting withut a passwrd, disable the Knck feature in SMART Bridgit Administratin Tls. T disable the knck feature in Bridgit meetings 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 2. Clear the Enable Knck check bx. N O T E S The Knck feature is available in active meetings until they end. The Knck feature is disabled in new meetings and the Knck t Jin buttn desn t appear t participants trying t jin the meeting. 28 smarttech.cm/kb/170397
C H A P T E R 3 Cnfiguring the server sftware Adding a message f the day Select this ptin t create a message users see when they pen the Bridgit client. T add a message f the day 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Optins tab. 2. Select the display frequency in the Message f the day area. 3. Type the message in the Message f the Day text bx (maximum 256 characters). 4. Click Apply. Cnfiguring meeting audi settings Using Vice ver Internet Prtcl (VIP) By default, Bridgit sftware s audi is enabled, allwing meeting participants t speak t each ther during meetings. Up t nine participants in a meeting can speak cncurrently using Bridgit s VIP feature. Bridgit s VIP implementatin incrprates Secure Real-time Transprt Prtcl (SRTP) cmmunicatin n UDP prts, prcessing audi data as a steady stream with minimal lag time. When mre than nine peple are in a meeting, participants can pen and clse their micrphnes t give thers the pprtunity t speak. T disable meeting audi 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Audi/Vide tab. 2. Clear the Enable Audi check bx. N O T E S Meeting audi is available in active meetings until they end. Meeting audi is disabled in new meetings. T select a default audi ptimizatin when using VIP 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Audi/Vide tab. 29 smarttech.cm/kb/170397
C H A P T E R 3 Cnfiguring the server sftware 2. Select Use VIP Audi, and then select ne f the fllwing: Optimize fr high audi quality prvides the best quality meeting audi. It als cnsumes the mst bandwidth. Optimize fr lw bandwidth uses less bandwidth but desn t prvide ptimal audi quality. Using third-party audi If yu re using a third-party vice bridge instead f VIP, yu can prvide the telephne number and meeting cde t participants s they can jin the meeting. T ntify participants f a third-party vice bridge 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Audi/Vide tab. 2. Select Use a third-party Vice Bridge r audi-cnferencing prvider. 30 smarttech.cm/kb/170397
Chapter 4 Managing a GSN Bridgit servers in a GSN 31 Setting up a lcal GSN server 32 Adding a remte Bridgit server t the GSN 32 Remving a lcal server frm a GSN 33 Remving a Bridgit server frm a GSN 33 Changing GSN server infrmatin 34 Manually recnnecting t a remte GSN server 34 Ending a GSN meeting 34 Bridgit clients in a GSN 35 Cnnecting t a GSN server 35 Selecting r viewing GSN server infrmatin 35 Disabling the Pick fastest server ptin 36 A Bridgit GSN is a netwrk f Bridgit servers in different gegraphical lcatins. A GSN ptimizes bandwidth and reduces latency fr enterprise Bridgit deplyment. Yu dn t have t install the GSN separately. Install the Bridgit server sftware and use SMART Bridgit Administratin Tls t cnfigure the GSN ptins. See Installing the server sftware n page 15 fr installatin infrmatin. Bridgit servers in a GSN Yu install each server in a GSN as an independent Bridgit server. Once included in a GSN, each independent server becmes a nde in the netwrk with independent server capabilities. N O T E The requirements fr a GSN server are the same as a standard Bridgit server. See Preparing fr installatin n page 6 fr details. 31 smarttech.cm/kb/170397
C H A P T E R 4 Managing a GSN Setting up a lcal GSN server When yu install Bridgit server sftware, a shrtcut t SMART Bridgit Administratin Tls appears n yur desktp. N O T E S Changes made n the Optins, Audi and Security tabs in SMART Bridgit Administratin Tls n ne server in a GSN autmatically apply t all servers in that GSN. Yur server name shuld describe yur lcal server in plain language. The server passwrd is used by ther servers in the GSN t add yur server. This passwrd is mandatry. T set up yur lcal GSN server 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Type a name fr yur server in the Descriptin bx in the Server setup infrmatin area. 3. Type a passwrd fr the server in the Server passwrd bx. 4. Click Apply. N O T E The Apply buttn is enabled when yu enter a server passwrd. Adding a remte Bridgit server t the GSN T add a remte Bridgit server t the GSN 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Click Add. The Add Server dialg bx appears. 32 smarttech.cm/kb/170397
C H A P T E R 4 Managing a GSN 3. Type the server address, server prt and GSN passwrd fr the server yu want t add, and then click OK. N O T E S All three bxes must be filled in befre the OK buttn is available. If yu try t subscribe t yur wn server, an errr message appears. If there s n GSN but yu have tw servers and want t frm a GSN with them, yu can use either server t add the ther. If there are tw r mre servers in a GSN, yu can t add yur server t that GSN. An existing member must add yur server. Once yu add the server, the Server list displayed n every member server f the GSN updates with the new server infrmatin. If meetings are running that include these servers, the Cnference Server list n the Meetings tab als updates. Remving a lcal server frm a GSN T remve a lcal server frm a GSN 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Select the lcal server yu want t remve in the Server list. 3. Click Remve Lcal, and then click OK t cnfirm. N O T E S The server is remved frm every user s Server list. If clients are cnnected t meetings at the time f the server remval, they remain n the Meetings list f the server cmputer hsting them. Remving a Bridgit server frm a GSN T remve a Bridgit server frm a GSN 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Select the server yu want t remve in the Server list. 33 smarttech.cm/kb/170397
C H A P T E R 4 Managing a GSN 3. Click Remve, and then click OK t cnfirm. N O T E S The server is remved frm every user s Server list. If clients are cnnected t meetings when the server is remved, they remain n the Meetings list f the server cmputer hsting them. Changing GSN server infrmatin T change GSN server infrmatin 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Type new infrmatin in the Descriptin bx r the Server passwrd bx. 3. Click Apply. The new infrmatin is pushed t all ther servers in the GSN. Manually recnnecting t a remte GSN server T manually recnnect t a remte GSN server 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Select the server yu want t cnnect t in the Server list. 3. Click Recnnect. N O T E The Recnnect buttn is unavailable when there s already a valid cnnectin r when n server is selected. Ending a GSN meeting T end a meeting n the lcal GSN server 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Meetings tab. 2. Select a meeting in the list. 34 smarttech.cm/kb/170397
C H A P T E R 4 Managing a GSN 3. Click End meeting. N O T E Yu can end meetings that exist n yur lcal server nly. If the meeting is created n a remte server, the End Meeting buttn is unavailable. Bridgit clients in a GSN Bridgit clients in a GSN detect and cnnect t the GSN server with the fastest cnnectin speed. Once this selectin and cnnectin is cmplete, the GSN ptimizes the bandwidth fr the netwrk. Cnnecting t a GSN server Cnnecting t GSN servers is similar t cnnecting t a single Bridgit server. The main difference is that the SMART GSN client autmatically detects the fastest server in the GSN and cnnects yu t it, regardless f the server address yu enter. T cnnect t the GSN 1. In yur Internet brwser, g t yur Bridgit server. 2. Click the Dwnlad Sftware link, and then run the client sftware. Selecting r viewing GSN server infrmatin T select r view a GSN server 1. Duble-click the SMART Bridgit icn n yur desktp. The SMART Bridgit Sftware dialg bx appears. 2. Click the server icn in the bttm-left crner f the SMART Bridgit Sftware dialg bx, if yu want t cnnect t a different server. The Server Infrmatin dialg bx appears. N O T E S Starting server is the name r address yu typed int yur brwser. Fastest server is the name r address f the fastest server in the GSN. 3. Type the name f the new server r select a server frm the drp-dwn list. 4. Click Cnnect. 35 smarttech.cm/kb/170397
C H A P T E R 4 Managing a GSN Disabling the Pick fastest server ptin N O T E Fr best results, SMART recmmends always using the Pick fastest server ptin. T disable the Pick fastest server ptin 1. Duble-click the SMART Bridgit icn n the server s desktp. The SMART Bridgit Sftware dialg bx appears. 2. Click the small SMART Bridgit icn in the upper-left crner. 3. Select Abut SMART Bridgit. The Abut SMART Bridgit Sftware dialg bx appears. 4. Click the Technical Supprt tab, and then click the Trubleshting tab. 5. Clear the Pick fastest server check bx in the Cnnectin area. The next time yu cnnect t a GSN, yu cnnect t the server yu designate, regardless f cnnectin speed and netwrk traffic. 36 smarttech.cm/kb/170397
Chapter 5 Administering the server sftware Viewing status infrmatin 37 Viewing active meetings 38 Bradcasting messages t meeting participants 38 Viewing status infrmatin 38 Viewing and saving usage reprts 39 Viewing and saving server usage reprts 39 Setting lg purge frequency 40 Managing servers and meetings 40 Placing a server n hld 40 Ending a meeting 41 Cntrlling Bridgit sftware services 41 Custmizing the Bridgit server s web page 42 Dwnlading the Bridgit client 42 Bridgit server sftware includes an administratin tls applicatin. Yu can use SMART Bridgit Administratin Tls t cnfigure servers and view their statuses, manage yur Bridgit sftware licenses, as well as t change passwrds, sharing settings and remte cntrl settings. Yu can als use the administratin tls t set up a message f the day and t cnfigure chat and vide settings. When yu install Bridgit server sftware, a shrtcut t SMART Bridgit Administratin Tls appears n the server s desktp. Viewing status infrmatin Yu can use SMART Bridgit Administratin Tls t view status infrmatin fr Bridgit server sftware, including active meetings, licenses and server usage. 37 smarttech.cm/kb/170397
C H A P T E R 5 Administering the server sftware Viewing active meetings T view active meetings Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Meetings tab. A table f active meetings appears. The table includes the fllwing infrmatin: When the meeting was created The meeting s name Wh created the meeting The number f participants The GSN server hsting the meeting Bradcasting messages t meeting participants T bradcast a message t all meeting participants 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Meetings tab. 2. Select the meeting t which yu want t bradcast a message, and then click Send Message. 3. Type the message yu want t bradcast in the Message bx. 4. Click OK. Yur message appears n each meeting participant s screen. Viewing status infrmatin T view status infrmatin Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. A table f active servers appears. The table includes the fllwing infrmatin: Server IP address r dmain name A descriptin f the server The prt being used fr the server The number f active meetings 38 smarttech.cm/kb/170397
C H A P T E R 5 Administering the server sftware The server s status, which can include the fllwing: Alive the server is active and users can cnnect. Offline the server is ffline r the lcal server is unable t cntact it On hld an administratr placed the server n hld Viewing and saving usage reprts Viewing and saving server usage reprts T view server usage reprts 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Reprt tab. A server usage reprt fr the current week appears. 2. Use the Reprt start date and Reprt end date calendars t select reprt dates, and then click Refresh. A reprt appears fr the perid yu select. T save a server usage reprt as a text file 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Reprt tab. A server usage reprt fr the current week appears. 2. In the server usage reprt, select the entries yu want t save. OR Ensure n entries are selected if yu want t save the entire reprt. 3. Click Save Reprt. If n entries are selected, a Save As dialg bx appears. Skip t step 5. OR If entries are selected, a Save All Items dialg bx appears. Prceed t step 4. 4. Click Save All Entries r Save Selectin. A Save As dialg bx appears. 5. Enter a file name and destinatin, and then click Save. 39 smarttech.cm/kb/170397
C H A P T E R 5 Administering the server sftware Setting lg purge frequency Yu can cntrl hw lng the lg stres infrmatin abut server usage. The default value is 30 days, which means lg entries lder than 30 days are autmatically deleted frm the lg. Yu can use any setting between 1 and 120 days. T set lg purge frequency 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Reprt tab. 2. Enter the number f days yu want the lg t stre infrmatin fr in the Lgs purged after bx. 3. Click Apply. Managing servers and meetings Yu can change the cnnectin status f servers and end meetings using SMART Bridgit Administratin Tls. Placing a server n hld When yu place a server n hld, it desn t allw users t cnnect, but it desn t end active meetings. Place a server n hld when yu want t perfrm maintenance n the server. This allws active participants t finish their meetings, and allws yu t maintain the server when they re finished. T place a server n hld r reactivate it 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Servers tab. 2. Select the server in the Server list that yu want t place n hld r t reactivate. 3. Click On Hld, and then click OK when asked t cnfirm. The server status changes t On Hld. OR Click Re-activate. The server status changes t Alive. 40 smarttech.cm/kb/170397
C H A P T E R 5 Administering the server sftware Ending a meeting T end a meeting 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Meetings tab. 2. Select the meeting yu want t end, and then click End Meeting. 3. If yu want t bradcast a message t meeting participants as the meeting ends, type it in the Message bx. 4. Click OK. A ntificatin dialg bx and yur message appears n each meeting participant s screen, and the meeting ends. Cntrlling Bridgit sftware services Yu can use the Windws Services administratin cnsle t cntrl Bridgit sftware services withut restarting the cmputer. I M P O R T A N T If yu stp the services frm the Windws Services administratin cnsle, all meetings currently running end withut warning the users. T cntrl Bridgit sftware services 1. Open the Windws Services administratin cnsle (Cntrl Panel > System and Security > Administrative Tls > Services). 2. Duble-click SMART Bridgit Master Service. The SMART Bridgit Master Service Prperties dialg bx appears. 3. Click Start, Stp, Pause, Restart r Resume in the General tab t cntrl the service. 4. Click OK. 5. Duble-click SMART Bridgit Meeting Service. The SMART Bridgit Meeting Service Prperties dialg bx appears. 6. Click the General tab. 7. Click Start, Stp, Pause, Restart r Resume t cntrl the service. 8. Click OK. 41 smarttech.cm/kb/170397
C H A P T E R 5 Administering the server sftware Custmizing the Bridgit server s web page After yu cnfigure the Bridgit server, users can dwnlad the Bridgit client by visiting the server s address in an Internet brwser. T custmize the Bridgit server s web page 1. G t C:\Prgram Files (x86)\smart Technlgies\SMART Bridgit\res. 2. Back up the fllwing files by cpying them t a temprary lcatin: ClientDwnladPageWin.htm ClientDwnladPageMac.htm ClientDwnladPageiOS.htm 3. Custmize the abve files. The files shuld cntain links t dwnlad the Bridgit client fr Windws perating systems, Mac OS X perating system sftware r ios perating system sftware. File ClientDwnladPageWin.htm ClientDwnladPageMac.htm ClientDwnladPageiOS.htm Link <a href="bridgit.exe"> <a href="bridgit.zip"> <a href="[bridgit app stre URL]"> Dwnlading the Bridgit client T dwnlad the Bridgit client 1. In yur Internet brwser, g t yur Bridgit server. 2. Click the Dwnlad Sftware link, and then run the client sftware. 42 smarttech.cm/kb/170397
Chapter 6 Using SMART Scheduler Installing SMART Scheduler server sftware 43 Lcating the SMART Scheduler server sftware installatin file 44 Installing the sftware 44 Cnfiguring SMART Scheduler server 45 Upgrading SMART Scheduler server 46 Installing the SMART Scheduler Outlk add-in 46 Installing the SMART Scheduler Outlk add-in frm a cmmand line 48 Remving the SMART Scheduler Outlk add-in 50 If yu re using a Windws perating system, the SMART Scheduler ptin integrates the Bridgit server with Micrsft Exchange Server and Micrsft Outlk Clients. This enables yu t schedule single r recurring meetings that use Bridgit sftware. Installing SMART Scheduler server sftware As shwn in the fllwing diagram, a SMART Scheduler server can manage nly ne Micrsft Exchange mailbx but multiple Bridgit servers (if thse Bridgit servers are the same versin). 1 2 N 1 2 N 43 smarttech.cm/kb/170397
C H A P T E R 6 Using SMART Scheduler I M P O R T A N T Because a SMART Scheduler server can manage nly ne Micrsft Exchange mailbx, all SMART Scheduler Outlk add-ins linked t the mailbx must be the same versin. As indicated in Upgrading SMART Scheduler server n page 46, upgrade all cmpnents f the Bridgit ecsystem (Bridgit servers, SMART Scheduler server and SMART Scheduler Outlk add-ins) at the same time. Lcating the SMART Scheduler server sftware installatin file The SMART Scheduler server sftware installatin file is included with yur Bridgit server sftware. T lcate the SMART Scheduler server sftware installatin file On the cmputer where yu re installing the sftware, brwse t yur Bridgit server by typing http://[yurserver.cm]/smartschedulerserversetup.exe in the address bar, where [yurserver.cm] is the URL f yur Bridgit server. OR On yur Bridgit server, g t C:\Prgram Files (x86)\smart Technlgies\SMART Bridgit\ SMARTSchedulerInstallers and then cpy the SMARTSchedulerServerSetup.exe file t the cmputer yu re installing it n. Installing the sftware The prts that the Micrsft Exchange Server r Exchange client use depend upn the versins installed. The netwrk administratr can restrict the Exchange Server s range f allwed TCP prts r can map static TCP prts. Refer t the Micrsft Exchange Server and Outlk clients sectin in this article http://supprt.micrsft.cm/kb/832017. I M P O R T A N T Befre installing SMART Scheduler server sftware, yu must install Micrsft.NET Framewrk 4 Client Prfile. If the installer is unable t find Micrsft.NET Framewrk 4 Client Prfile, it prmpts yu t install this prerequisite sftware. 44 smarttech.cm/kb/170397
C H A P T E R 6 Using SMART Scheduler T install SMART Scheduler server sftware 1. Duble-click the SMARTSchedulerServerSetup.exe installatin file. The SMART Scheduler server InstallShield Wizard welcme screen appears. N O T E The installer desn t run n cmputers that have Micrsft Outlk installed. 2. Click Next t cntinue. The Sftware License Agreement appears. 3. Read the agreement. If yu accept it, click I accept, and then click Next. N O T E If yu want t keep a hard cpy f the agreement fr yur recrds, click Print. The Destinatin Flder dialg bx appears. 4. Click Next t install t the default flder, r click Change t specify anther flder lcatin. 5. Click Install. If the installatin is successful, the InstallShield Wizard Cmpleted dialg bx appears. 6. Click Cnfigure t set up the mailbx. The SMART Scheduler server Cnfiguratin dialg bx appears. 7. Type yur SMART Scheduler e-mail credentials and Windws authenticatin infrmatin in the apprpriate bxes, and then click OK. The setup applicatin installs the SMART Scheduler server which runs as a service. The applicatin then verifies that the specified Windws user accunt has access t the Micrsft Exchange mailbx and that the mailbx is functining crrectly. Any errrs are reprted t yu. Cnfiguring SMART Scheduler server After yu install SMART Scheduler server sftware, yu can change the server name and passwrd settings. T change the SMART Scheduler server settings 1. Brwse t where yu installed SMART Scheduler server and duble-click the SMARTSchedulerServerCnfig.exe file. The SMART Scheduler Server Cnfiguratin dialg bx pens. 45 smarttech.cm/kb/170397
C H A P T E R 6 Using SMART Scheduler 2. Change yur SMART Scheduler e-mail credentials r Windws authenticatin infrmatin as required. 3. Click OK t save the changes. I M P O R T A N T If yu change the SMART Scheduler e-mail address, nne f the meetings scheduled using the ld e-mail address will run. After changing the e-mail address n the server, yu must als change the e-mail address in the SMART Scheduler Outlk add-in. Fr instructins, see T change the SMART Scheduler settings fr all new meetings in yur Bridgit 4.6 user s guide (smarttech.cm/kb/170396) r Bridgit Help. Upgrading SMART Scheduler server T upgrade yur SMART Scheduler server sftware 1. Upgrade yur Bridgit server. See Upgrading Bridgit server sftware n page 19 fr instructins. 2. Upgrade yur SMART Scheduler server sftware. See Installing SMART Scheduler server sftware n page 43 fr instructins. 3. Upgrade SMART Scheduler Outlk add-in. See T upgrade the add-in frm a cmmand line n page 50. Installing the SMART Scheduler Outlk add-in The SMART Scheduler Outlk add-in enables yu t autmatically create a Bridgit meeting that accmpanies a Micrsft Outlk meeting. Yu can install the add-in n any cmputer that can cmmunicate with yur Bridgit server, but the add-in must be installed and cnfigured by an administratr. Once the add-in is installed, any user can change individual prfile settings. These changes affect nly the prfile f the user that set them. The administratr settings remain the same. I M P O R T A N T Clse Outlk befre yu dwnlad the.msi file and install the add-in. 46 smarttech.cm/kb/170397
C H A P T E R 6 Using SMART Scheduler T dwnlad the.msi file 1. G t: Outlk versin Path 32 bit http://[yurserver.cm]/smartscheduleroutlkaddinsetupx86.msi 64 bit http://[yurserver.cm]/smartscheduleroutlkaddinsetupx64.msi where [yurserver.cm] is the address fr yur Bridgit server. 2. Press ENTER. 3. Click Run t install the file. The SMART Scheduler Outlk Add-in InstallShield Wizard welcme page appears. T install the SMART Scheduler Outlk add-in 1. Press Next in the welcme screen. The Sftware License Agreement page appears. 2. If yu accept, click I accept, and then click Next. N O T E If yu want t keep a hard cpy f the agreement fr yur recrds, click Print. The Destinatin Flder page appears. 3. Click Next t install t the default flder, r click Change t specify anther flder. The SMART Scheduler Outlk Add-in Preferences page appears. 4. Type the name f the Default Bridgit Server t use when setting up Bridgit meetings. 5. Type the SMART Scheduler e-mail address. N O T E The Micrsft Exchange Server administratr creates this address when he r she creates the mailbx n the Micrsft Exchange Server. 6. If yu want the meetings t be passwrd prtected by default, leave Passwrd prtect meetings by default selected. 47 smarttech.cm/kb/170397
C H A P T E R 6 Using SMART Scheduler 7. If yu want t use frmatting in yur messages, select Preserve Rich Text frmatting. Otherwise, clear the check bx t use plain text. N O T E Rich text frmatting can cause unexpected behavir when yu use the SMART Scheduler Outlk add-in with ther third-party Outlk add-ins and extensins. 8. Click Next. The Ready t Install the Prgram page appears. 9. Click Install. When the add-in successfully installs, the InstallShield Wizard Cmpleted page appears. 10. If yu want Outlk t start after the wizard clses, leave Start Outlk selected. 11. Click Finish t clse the wizard. Installing the SMART Scheduler Outlk add-in frm a cmmand line T install the add-in frm a cmmand line 1. Open a Cmmand Prmpt windw, then type cmd in the Open bx, and then click OK. The cmd.exe dialg bx appears. 2. Type cd fllwed by a space, and then type the path t the directry that cntains the installer. 3. Execute the installer with any apprpriate msi-related parameters. N O T E Fr a list f msi-related parameters, type msiexec /? and press ENTER. 48 smarttech.cm/kb/170397
C H A P T E R 6 Using SMART Scheduler 4. Specify cnfiguratin ptins fr the installer. Optin SERVERNAME Descriptin The address f the Bridgit server n which yur SMART Scheduler meetings will run. USEPASSWORD Whether yur SMART Scheduler meetings are passwrd prtected (0 r 1). MAILBOX The SMART Scheduler e-mail address N O T E The Micrsft Exchange Server administratr creates this address and the mailbx n the Micrsft Exchange Server at the same time. USERTF Specifies whether yur e-mail messages use rich text frmatting (1) r plain text frmatting (0). E X A M P L E msiexec.exe /i "C:\[Surce file lcatin]\ SMARTSchedulerOutlkAddinSetupx86.msi" /qn SERVERNAME=[yurserver.cm] USEPASSWORD=1 USERTF=1 MAILBOX="[Scheduler mailbx]" where [Surce file lcatin] is the path t the.msi file, [yurserver.cm] is the URL f yur Bridgit server, and [Scheduler mailbx] is the SMART Scheduler e-mail address. N O T E If yu have a space in yur mailbx name, yu must use duble qutatins marks befre and after the name. If there is n space, qutatin marks are nt required. 5. Press ENTER. The SMART Scheduler Outlk add-in installs. 49 smarttech.cm/kb/170397
C H A P T E R 6 Using SMART Scheduler T upgrade the add-in frm a cmmand line 1. Upgrade Bridgit server sftware (see Upgrading Bridgit server sftware n page 19) and SMART Scheduler server sftware (see Installing SMART Scheduler server sftware n page 43). 2. Fllw the steps in T install the add-in frm a cmmand line n page 48, and then clse and restart Outlk. N O T E Yu can leave Outlk running during the upgrade, but yu must restart it fr the changes t take effect. Remving the SMART Scheduler Outlk add-in I M P O R T A N T D nt remve files fr ther SMART sftware prducts yu want t cntinue t use. If yu are unsure, cntact SMART supprt fr mre infrmatin. Befre yu can perfrm the default remval prcedure, yu must btain the prduct cde fr yur versin f SMART Scheduler Outlk add-in. Yu can find yur prduct cde in the fllwing table: Sftware versin Prduct cde 4.0 {916243FB-5A56-4CF1-B75B-6F4236977C12} 4.1 {EF2064B4-D050-4A45-B28A-F8BA573AB0B5} 4.2 {2F255E33-D2B6-4EC5-BE45-124E7A6BE420} 4.5 {2F255E33-D2B6-4EC5-BE45-124E7A6BE420} 4.6 {B600355A-F5A2-44BA-8C3E-A56792F5654E} 4.6 SP1 {B7C3471A-CE8F-44C2-A79C-5E3606D7E46A} N O T E Include the braces when entering a prduct cde value. T remve the add-in frm the uninstaller 1. Open Windws Cntrl Panel s Install r Remve Prgrams tl. 2. Remve the installed SMART Scheduler Outlk add-in sftware. 50 smarttech.cm/kb/170397
C H A P T E R 6 Using SMART Scheduler T remve the add-in frm a cmmand line 1. Open a Cmmand Prmpt windw. 2. Type the fllwing cmmand (including qutatin marks), and then press ENTER: msiexec.exe /x"[path t.msi]\ SMARTSchedulerOutlkAddinSetupx86.msi" /q OR Type the fllwing cmmand, and then press ENTER: msiexec.exe /x[prduct cde] /q 51 smarttech.cm/kb/170397
Chapter 7 Bandwidth and scalability Bandwidth requirements 53 Examples f bandwidth requirements 54 Scaling Bridgit 54 Bandwidth requirements Bridgit sftware perfrms best when yu allcate at least 1 Mbps f netwrk bandwidth n yur server fr each meeting participant, bth inbund t, and utbund frm, the server. E X A M P L E If yu have a 5 Mbps bandwidth cnnectin t yur server, yu can supprt up t five cncurrent participants with fur pen micrphnes and fur webcams at ptimal perfrmance (1 Mbps per user 5 users = 5 Mbps). Use the fllwing table t estimate bandwidth requirements fr Bridgit sftware. Bridgit sftware resurce One shared desktp with a 1024 768 reslutin One pen micrphne using the standard quality setting One pen micrphne using the lw quality setting One pen webcam using the standard quality setting One pen webcam using the mderate quality setting One pen webcam using the lw quality setting Bandwidth required 9 Kbps 25 Kbps 15 Kbps 250 Kbps 200 Kbps 60 Kbps 53 smarttech.cm/kb/170397
C H A P T E R 7 Bandwidth and scalability T I P Mst shared desktps maintain a bandwidth lad f abut 9 Kbps. Hwever, the bandwidth required fr a shared desktp depends n the display s reslutin, the cmplexity f the cntent being shared and the frequency at which the cntent changes. Fr example, a shared desktp with a phtgraphic desktp backgrund requires mre bandwidth than a shared desktp with a plain, slid clred backgrund. As an extreme example, a shared desktp with a cmplex phtgraphic backgrund and frequent cntent changes can peak at 1800 Kbps, while maintaining an average f 300 Kbps. Examples f bandwidth requirements The fllwing table can help yu determine typical bandwidth usage fr Bridgit meetings. Bridgit resurce One shared desktp with a reslutin f 1024 768 Fur pen micrphnes using the standard quality setting Fur pen webcams with mderate activity Ttal bandwidth required fr each participant Ttal bandwidth required fr all 4 participants Bandwidth required 9 Kbps 25 Kbps 4 = 100 Kbps 200 Kbps 4 = 800 Kbps 9 Kbps + 100 Kbps + 800 Kbps = 909 Kbps 909 Kbps 4 participants = 3,636 Kbps r 3.636 Mbps Scaling Bridgit Bridgit sftware is scalable. Bridgit server sftware maintains its availability, reliability and perfrmance when the number f meeting participants increases n the server. 54 smarttech.cm/kb/170397
Appendix A Trubleshting Using the Bridgit trubleshting tl 56 Screen capture technlgy 56 Sharing clr quality 58 Audi 59 Cnnectin 59 Ink 60 Mnitring a meeting s perfrmance presenter 60 View the meeting perfrmance fr each participant 60 Imprving perfrmance 60 Mnitring a meeting s perfrmance participant 61 Viewing the meeting perfrmance fr yur cmputer 61 Imprving perfrmance 62 Minimizing netwrk latency 62 Verifying cmmunicatin prtcl 63 Checking fr firewalls 64 Measuring latency and packet lss 64 Trubleshting Bridgit server cnnectins 64 Verifying the netwrk s DNS cnfiguratin 65 Verifying Bridgit server cnfiguratin 66 Manually updating the Windws registry 67 Cnfiguring the client s HOSTS file 68 Verifying prt frwarding and firewall cnfiguratin 68 Trubleshting administratin tl cnnectins 68 Directing IP traffic t the Bridgit server 69 Mving the server s IP address t the tp f the IP settings list 70 Stpping applicatins using the server s IP prt 70 Trubleshting SMART Scheduler 71 This sectin includes trubleshting tpics and infrmatin n hw t get technical supprt. It als shws hw yu can use the Bridgit sftware trubleshting tl t ptimize yur system cnfiguratin and reslve prblems. 55 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Using the Bridgit trubleshting tl Bridgit sftware has a trubleshting tl that yu can use t determine the cause f issues yu culd have. T pen the trubleshting tl 1. Open Bridgit client sftware and create a test meeting. The Bridgit lbby screen appears. 2. Select Menu > Abut SMART Bridgit. The Abut SMART Bridgit Sftware dialg bx appears. 3. Select Technical Supprt > Trubleshting. The Trubleshting dialg bx appears. The features f the Trubleshting dialg bx are described in the fllwing sectins: Screen capture technlgy belw Sharing clr quality n page 58 Audi n page 59 Cnnectin n page 59 Ink n page 60 Fr mre assistance, cntact SMART Supprt (smarttech.cm/cntactsupprt). Screen capture technlgy This sectin prvides an verview f the varius technlgies that Bridgit sftware uses when yu share yur desktp during a meeting. Bridgit sftware uses the fllwing three types f technlgy t share screens during a meeting. Type f technlgy Mirrr drivers Descriptin Bridgit sftware attempts t use this sharing methd first because it ffers the best perfrmance. It requires an installatin which is autmatically dne if yu have administratr rights. N O T E Mirrr drivers behave unexpectedly n cmputers with Windws 7 perating systems. 56 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Type f technlgy Redraw hks Descriptin Bridgit sftware reverts t using redraw hks if it can t use mirrr drivers. Redraw hks are autmatically dwnladed frm the server when needed and perfrm a screen capture every time smething changes n the screen. N O T E Redraw hks behave unexpectedly n cmputers with Windws 7 perating systems. Fur times per secnd capture If Bridgit sftware can t use either f the abve technlgies, it captures the shared screen fur times per secnd, cmpresses the image, and then sends it t the recipient. This methd ffers the lwest perfrmance, but it uses the lwest bandwidth. Use the ptins utlined in this sectin t reslve issues with sharing speed and image quality. Field/ptin Descriptin When t use / why it s imprtant Presenting status Displays either Nt currently presenting r the methd f screen capture in use: Capturing screen 4 times per secnd (display 0) Using RedrawHks.dll (display 0) Using mirrr driver (display 0) Hardware acceleratin status Mirrr driver availability Indicates whether hardware acceleratin is n r ff. available The mirrr driver is installed. unavailable The mirrr driver isn t installed. disable by OS Yur cmputer has Windws 7, which causes the mirrr driver t behave unexpectedly. If yu use a lw-end vide card in yur system and yu disable hardware acceleratin, yu increase the perfrmance f yur cmputer. When vide mirrring is active, each time the system draws t the primary vide device at a lcatin inside the mirrred area, a cpy f the draw peratin is executed n the mirrred vide device in real time. 57 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Field/ptin Descriptin When t use / why it s imprtant Enable redraw hks Enable mirrr driver Select t share using redraw hks. N O T E Redraw hks behave unexpectedly with Windws 7 perating system. Select t share using mirrr driver. If yur pinter is flickering, yu might want t try clearing this ptin. If yur shared applicatins aren t being captured crrectly, yu might want t try clearing this ptin. Otherwise, leave this ptin enabled. Sharing clr quality Use the fllwing ptins t adjust the quality f shared clr images and vide. Field Descriptin When t use / why it s imprtant Share in full clr Select t share in the highest clr depth available (usually 24 r 32 bits per pixel). Clear t share in 256 clr mde. Clearing this ptin causes bandwidth usage t drp, but it increases the lad n the presenter s cmputer. The image quality f the shared screen is reduced. Optimize desktp fr sharing Slws dwn the frequency f screen captures and remves yur desktp backgrund t decrease the amunt f bandwidth used. This ptin is cleared by default. Yu can select it t imprve sharing when bandwidth is limited. 58 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Audi Use the fllwing ptins t adjust yur audi settings. Optin Descriptin When t use / why it s imprtant Enable ech cancellatin Enable AGC Enables ech cancellatin fr VIP audi. Enables autmatic gain cntrl (AGC). Clear this ptin nly if the cmputer s pwer is very limited, because it takes slightly mre prcessing pwer t have this enabled. Sme hardware devices cntain ech cancellatin that Bridgit s sftware-based ech cancellatin can interfere with. Clear this ptin if yu are having prblems with ech cancellatin. AGC adjusts the vlume f yur micrphne t a reasnable level in case yu have yur vlume set t high. Clear this ptin if yu prefer full cntrl ver the vlume. Cnnectin This sectin prvides server cnnectin status details, as well as infrmatin n prts and prxy cnnectins. Field Descriptin When t use / why it s imprtant Starting server Displays the server name that yu typed when yu cnnected Bridgit sftware t the server. Fastest server Displays the server in the Glbal Server Netwrk (GSN) that yu re cnnected t. Bridgit sftware selected this server due t its speed f cnnectin. Status nly T change which server is in use, duble-click the SMART Bridgit Client icn n yur desktp r in the Dck, and then click the server icn. Status nly Bridgit sftware detects this server autmatically. 59 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Field Descriptin When t use / why it s imprtant TCP prt Displays the prt yur system is using fr screen sharing, vide cnferencing and chat. Status nly UDP prt The prt used fr VIP audi. Status nly Prxy cnnectin Pick fastest server Fallback cmmunicatin prtcl when TCP/UDP is restricted. Select t enable the autmatic selectin f the fastest server. Status nly If yu clear this ptin, Bridgit sftware cnnects t the server yu specified, regardless f whether there is a faster server available in the same GSN. Ink Clear this check bx t disable Bridgit s remte and lcal ink ability. This is useful if yu want t write n a SMART Bard interactive whitebard instead f using Bridgit sftware s ink capability. Mnitring a meeting s perfrmance presenter When yu present in a meeting, an hurglass culd appear n the Shw/Hide Participant List buttn while Bridgit sftware sends updates t the ther participants. The hurglass disappears nce all the participants can see yur desktp. If the hurglass remains, ne r mre participants are lagging behind the meeting. View the meeting perfrmance fr each participant T view the meeting perfrmance fr each participant Click the Shw/Hide Participant List buttn. The participant list appears. The delay interval (in secnds) appears t the right f the name f the participant wh s lagging. The chat icn is als cvered by an hurglass. If participants cntinue t lag behind the meeting, yu can take steps t imprve the meeting s perfrmance. Imprving perfrmance If yu re presenting a meeting and yu find that sme participants are seeing events n yur desktp several secnds after they happen, yu can try a number f things: 60 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Use a slid-clr desktp backgrund rather than a cmplex wallpaper. Disable animatins r fades in list bxes, windws, menus, TlTips and s n. Stp sharing yur webcam. Optimize yur desktp fr sharing. Select Menu > Abut SMART Bridgit > Technical Supprt > Trubleshting, and then select Optimize desktp fr sharing and click OK. Reduce the screen reslutin in yur perating system s display settings r share nly a prtin f the desktp. N O T E S The prcedure fr reducing the desktp reslutin varies between versins f Windws perating system. Hwever, the ptin is always available in Cntrl Panel > Display > Settings. The prcedure fr reducing the desktp reslutin varies between versins f the Mac perating system sftware. Hwever, the ptin is always available in Apple ( ) menu > System Preferences > Displays. If yu re the meeting wner, yu can chse an audi ptimizatin setting that culd imprve perfrmance. If nne f these ptins helps significantly, cntact yur netwrk administratr and reprt that yu re experiencing slw netwrk perfrmance. Mnitring a meeting s perfrmance participant When yu view the shared desktp, the Shw/Hide Participant List buttn turns yellw if yur cmputer is 5 t 10 secnds behind the presenter s. If yur cmputer is mre than 10 secnds behind the presenter s, the Shw/Hide Participant List buttn turns red. Viewing the meeting perfrmance fr yur cmputer T view the meeting perfrmance fr yur cmputer Click the Shw/Hide Participant List buttn. The delay interval (in secnds) appears t the right f yur name. If yur cmputer cntinues t lag behind the meeting, yu and the presenter can take steps t imprve perfrmance. 61 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Imprving perfrmance If yu re participating in a meeting and yu see events n the presenter s desktp several secnds after they happen, yu can try a number f things: Hide the webcam windw. Stp sharing yur webcam. Stp using audi and use text messaging (chat) instead. Avid using the Fit presenter s desktp t dialg bx ptin if yu re using a less pwerful cmputer. If yur desktp is the same size r larger than the presenter s, yu can view the shared desktp in Full Screen mde withut using scrll bars. N O T E This can imprve perfrmance fr slw cmputers, but nt fr slw netwrks. Reduce the level f Windws hardware acceleratin. Select Cntrl Panel > Display > Settings > Advanced. Click the Trublesht tab and drag the level f Hardware acceleratin tward Nne. Test Bridgit sftware s perfrmance and reduce the hardware acceleratin mre if necessary. N O T E This can imprve perfrmance fr slw cmputers, but nt fr slw netwrks. If nne f these ptins helps significantly, cntact yur netwrk administratr and reprt that yu re experiencing slw netwrk perfrmance. Minimizing netwrk latency This tpic details steps yu can take if yur client s prgram is slw r unrespnsive during a meeting. Latency, the time lag between sending a message t a remte cmputer and receiving a respnse, can cause nticeable perfrmance issues in Bridgit sftware. Symptms Cnnecting t the Bridgit server takes a lng time. The screen updates slwly when yu view a shared desktp. Bridgit sftware desn t respnd t yur muse r keybard when yu use remte cntrl. 62 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Slutin Other suggestins Try the fllwing t trublesht netwrk latency issues: Verify that yu re using TCP and UDP netwrk prtcls. See Verifying cmmunicatin prtcl belw. Check if yu re cnnecting thrugh a prxy server. See Bridgit and firewalls n page 12. Check yur netwrk bandwidth. See Examples f bandwidth requirements n page 54. Measure latency and packet lss rate. See Measuring latency and packet lss n the next page. Because yu have limited cntrl ver the netwrk utside f yur LAN, yu have limited cntrl ver netwrk latency issues. Hwever, yu might be able t imprve the cnnectin between yur LAN and yur Internet Service Prvider (ISP). Yu can try these ptins: Read the specificatins f yur server and client cmputer Ethernet card thrughput rates. Als, check yur netwrk device rates. If they re lw, upgrade the hardware. Verify that yur Internet transmit and receive speeds match the speed guaranteed by yur ISP. Verifying cmmunicatin prtcl Bridgit sftware uses three types f netwrk prtcls: TCP fr data and vide UDP fr VIP audi HTTP if a client is unable t cnnect t the server using TCP Cmmunicatins using TCP and UDP have lwer netwrk delays than thse using HTTP prtcl, and using them helps t prevent latency issues. Use Bridgit sftware s trubleshting tl t determine the netwrk prtcl yu re using. See Using the Bridgit trubleshting tl n page 56. Ensure that values appear in the TCP Prt and UDP Prt fields. If these fields have N/A in them, r if the Prxy Cnnectin ptin is selected, cntact yur administratr t pen the TCP and UDP prts t cnnect t the Bridgit server. See Administering the server sftware n page 37. See Bridgit and firewalls n page 12 fr infrmatin abut cnfiguring firewalls and prxy servers. 63 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Checking fr firewalls T determine if the client is behind a firewall 1. On the client cmputer, pen the Bridgit trubleshting tl. See Using the Bridgit trubleshting tl n page 56. The Cnnectin area displays the prts and prtcls the client cmputer is using t cmmunicate with the server. If a client is cmmunicating thrugh a prxy server r if the client s UDP and secndary TCP prts are blcked by a firewall, the Prxy Cnnectin check bx is selected. 2. Cntact yur administratr t pen the TCP and UDP prts t cnnect t the Bridgit server. Measuring latency and packet lss Packet lss ccurs when ne r mre packets f data traveling acrss a cmputer netwrk fail t reach their destinatin. Packet lss rates depend n factrs including bandwidth, cmmunicatin path reliability and ruter buffer size. When packets are lst, latency increases as the netwrk devices try t recver the infrmatin. Windws perating systems include the PathPing tl t measure packet lss rate and latency. PathPing sends packets t each ruter n the path t a destinatin fr an interval, and then it cmputes results based n the packets returned frm each hp. Since PathPing shws hw much packet lss is seen fr any ruter r link, yu can determine which ruters r links are causing netwrk prblems. Fr mre infrmatin n using PathPing t determine netwrk latency and packet lss, see the Micrsft website. Trubleshting Bridgit server cnnectins This sectin helps yu reslve cnnectin issues that are caused by yur Bridgit server sftware r yur netwrk envirnment. 64 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Bridgit server cnnectin issues can result frm an incrrect dmain name server (DNS) cnfiguratin fr ruting t the Bridgit server r frm the server cmputer s dmain and IP address and prt frwarding settings n the netwrk servers, ruters r firewalls. Symptms When a Bridgit client cnnects t a Bridgit server that s running n the same cmputer, a The [servername.cm] server is nt available. Try again later r select anther server errr message appears. Slutin This errr message can als appear when a client s sftware causes the issue. When yu re unable t cnnect t Bridgit server sftware and Bridgit client sftware is causing the issue, see Yu re unable t cnnect t the Bridgit server because f issues with the Bridgit client cmputer (smarttech.cm/kb/099567). An errr message appears when yu cnnect t a Bridgit server frm an Internet brwser. Verify that yu re using the latest versin f Bridgit server sftware. See Upgrading Bridgit server sftware n page 19. If the sftware upgrade desn t reslve the issue, try these prcedures: Verifying the netwrk s DNS cnfiguratin belw Verifying Bridgit server cnfiguratin n the next page Manually updating the Windws registry n page 67 Cnfiguring the client s HOSTS file n page 68 Verifying prt frwarding and firewall cnfiguratin n page 68 Verifying the netwrk s DNS cnfiguratin Verify that the netwrk s DNS is cnfigured crrectly s the IP address reslved by the netwrk s DNS is the same as the Bridgit server s IP address. T verify that the DNS is cnfigured crrectly 1. Open a Cmmand Prmpt windw n the Bridgit server, type ipcnfig and then press ENTER. The server s netwrk cnfiguratin infrmatin appears, including its IP address. 2. Type nslkup [Server dmain name] and then press ENTER. OR Type ping [Server dmain name] using the dmain name fr the Bridgit Server, and then press ENTER. The IP address that the netwrk s DNS reslves t appears. 3. Cmpare the IP addresses. 65 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting N O T E S If the IP addresses are the same, the netwrk s DNS is cnfigured crrectly. See Trubleshting Bridgit server cnnectins n page 64. If the IP addresses are different, the netwrk s DNS isn t cnfigured crrectly. OR The Bridgit server is lcated n a LAN r virtual LAN but the dmain name reslves t a ruter n a different LAN, and yur netwrk s ruter desn t allw lp-back cmmunicatin. See Cnfiguring the client s HOSTS file n page 68 t add the dmain name t the Windws HOSTS file. Verifying Bridgit server cnfiguratin Verify the dmain name r IP address, and then cnfigure Bridgit server sftware. T verify the dmain name r IP address 1. Duble-click the SMART Bridgit Administratin Tls shrtcut n the server s desktp, and then click the Setup tab. Fr mre infrmatin, see Cnfiguring the server sftware n page 23. N O T E If the SMART Bridgit Administratin Tls windw desn t appear, see Manually updating the Windws registry n the next page t enter the dmain name r IP address manually in the Windws registry. 2. Cmpare the dmain name r IP address in the Registered Dmain Name bx t the dmain name r IP address yu cmpared in Verifying the netwrk s DNS cnfiguratin n the previus page. 3. If the dmain names r IP addresses are the same but clients are still unable t cnnect t the server, see Verifying the netwrk s DNS cnfiguratin n the previus page t verify the prt frwarding and firewall cnfiguratins. If the dmain names r IP addresses are different, type yur Bridgit server s dmain name r IP address in the Registered Dmain Name bx, and then click Apply. The Restart Services dialg bx appears. 4. Click Clse Administrative Tls. The SMART Bridgit Administratin Tls dialg bx clses. 66 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting 5. Select Start > Cntrl Panel > System and Security > Administrative Tls > Services. The Services dialg bx appears. 6. Right-click SMART Bridgit Master Service, and then select Restart. The SMART Bridgit Master Service restarts. N O T E Other Bridgit clients discnnect frm the Bridgit server when yu cmplete this prcedure. 7. Right-click SMART Bridgit Cnference Service, and then select Restart. The SMART Bridgit Cnference Service starts. N O T E S If clients are still unable t cnnect t the server, see Verifying the netwrk s DNS cnfiguratin n page 65 t verify the prt frwarding and firewall cnfiguratins. Manually updating the Windws registry C A U T I O N Use cautin when yu pen the Windws registry editr. If yu incrrectly mdify the Windws registry, yu can damage yur cmputer s perating system. Back up yur registry befre perfrming the fllwing prcedure. T enter the dmain name r IP address in the Windws registry 1. Start the Windws registry editr and brwse t HKEY_LOCAL_MACHINE\SOFTWARE\ SMART Technlgies Inc.\Bridgit Data-cnferencingSftware\3.0. 2. Type yur Bridgit server s dmain name r IP address in the MasterServerDmainName bxes. 3. Exit the Windws registry editr. 4. Select Start > Cntrl Panel > System and Security > Administrative Tls > Services. The Services dialg bx appears. 5. Right-click SMART Bridgit Master Service, and then select Restart. The SMART Bridgit Master Service restarts. N O T E Other clients discnnect frm the Bridgit server when yu cmplete this prcedure. 67 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting 6. Right-click SMART Bridgit Cnference Service, and then select Restart. The SMART Bridgit Cnference Service restarts. If clients are still unable t cnnect t the server, see Verifying prt frwarding and firewall cnfiguratin belw t verify the prt frwarding and firewall cnfiguratins. If the dmain name reslves t yur ruter s public IP address, and yur ruter desn t allw lp-back cmmunicatin, see Cnfiguring the client s HOSTS file belw t add the dmain name t the Windws HOSTS file. Cnfiguring the client s HOSTS file If the dmain name reslves t yur ruter s public IP address, and yur ruter desn t allw lpback cmmunicatin, fllw this prcedure t add the dmain name t the Windws HOSTS file. T add the dmain name t the Windws HOSTS file 1. G t C:\Windws\system32\drivers\etc n the Bridgit client cmputer, and then pen the HOSTS file. 2. Add an entry s that the dmain name yu re using t cnnect t the Bridgit server reslves t the server s IP address. This prcedure is effective fr Bridgit clients n this cmputer nly. Other clients can use a direct IP address r the IP address reslved frm the dmain name by yur netwrk s DNS server. 3. See Trubleshting Bridgit server cnnectins n page 64 t cnfigure the Bridgit server sftware. Verifying prt frwarding and firewall cnfiguratin If clients are still unable t cnnect t the server, verify that prt frwarding n the netwrk ruters is cnfigured t give clients access t the server, and that firewalls prtecting the Bridgit server allw clients t access the server. See Verifying cmmunicatin prtcl n page 63 and Checking fr firewalls n page 64. If the prblems persist, the Bridgit client (nt the server) culd be the cause. See Yu're unable t cnnect t the Bridgit server because f issues with the Bridgit client cmputer (smarttech.cm/kb/099567). Trubleshting administratin tl cnnectins Symptms When yu install Bridgit sftware with IP binding, SMART Bridgit Administratin Tls desn t cnnect t the Bridgit server. 68 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Slutin Use ne f the fllwing prcedures t cnnect SMART Bridgit Administratin Tls t the Bridgit server: Directing IP traffic t the Bridgit server belw (recmmended slutin) Mving the server s IP address t the tp f the IP settings list n the next page Stpping applicatins using the server s IP prt n the next page Directing IP traffic t the Bridgit server T direct IP traffic t the IP address bund t the Bridgit server 1. Open a Cmmand Prmpt windw, type hstname, and then press ENTER. Nte the cmputer name that appears. 2. If yu dn t knw the IP address that was entered when the server was installed, pen SMART Bridgit Administratin Tls, and then select the Setup tab. Fr mre infrmatin, see Verifying Bridgit server cnfiguratin n page 66. Nte the server s IP address in the IPv4 Address drp-dwn list. 3. G t C:\WINDOWS\system32\drivers\etc\, and then pen the HOSTS file. 4. Type yur IP address and hst name n a new line at the bttm f the file. E X A M P L E 192.168.0.8 bridgitserver. 5. Save the HOSTS file. Yu can nw pen SMART Bridgit Administratin Tls and cnfigure the Bridgit server sftware. See Cnfiguring the server sftware n page 23. I M P O R T A N T Because ther applicatins can use the hstname, yu shuld remve the line yu added in step 4 after yu cnfigure the Bridgit server. Yu can remve the line r cmment it ut (by inserting a # character at the beginning f the line). 69 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Mving the server s IP address t the tp f the IP settings list T mve the server s IP address t the tp f the IP settings list 1. If yu dn t knw the IP address that was entered when the server was installed, pen SMART Bridgit Administratin Tls, and then select the Setup tab. Nte the server s IP address in the IPv4 Address drp-dwn list. 2. Select Start > Cntrl Panel> Netwrk Cnnectins. 3. Right-click the netwrk device that Bridgit sftware is bund t, and then select Prperties. 4. Click Internet Prtcl (TCP/IP) in the This cnnectin uses the fllwing items list. 5. Click Prperties. 6. Select the General tab, and then click Advanced. The Advanced TCP/IP Settings dialg bx appears. 7. Click the IP Settings tab. 8. Remve all the IP addresses abve the Bridgit server s address. 9. Replace the addresses belw the server s address. 10. Restart the server. Stpping applicatins using the server s IP prt T I P Perfrm this prcedure when it wn t affect ther users. T make Bridgit sftware s primary prt available 1. Stp applicatins that use Bridgit sftware s primary prt. 2. Open SMART Bridgit Administratin Tls and cnfigure Bridgit sftware. Fr mre infrmatin, see Verifying Bridgit server cnfiguratin n page 66. 3. Clse SMART Bridgit Administratin Tls. 4. Start the applicatins that yu stpped in step 1. 70 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting Trubleshting SMART Scheduler After the yu install and cnfigure SMART Scheduler, it runs silently as a Windws service. It desn t have a user interface when running, and it desn t create a lg file by default. Fllw these steps t gather mre infrmatin when trubleshting. T display a SMART Scheduler server lg 1. Open a Cmmand Prmpt windw, and then brwse t the SMART Scheduler Server flder. The default flder is C:\Prgram Files (x86)\smart Technlgies\SMART Scheduler Server. 2. Type net stp "SMART Scheduler Server", and then press ENTER. The SMART Scheduler server service stps. 3. Type SMARTSchedulerServer.exe, and then press ENTER. The SMART Scheduler server service starts. A series f text lines appear. 4. Lk fr and recrd any errr infrmatin in the lg that can help yu identify a prblem. 5. Press CTRL+C. The server stps and the cmmand prmpt returns. 6. Type net start "SMART Scheduler Server", and then press ENTER. The SMART Scheduler server service starts. T create a server lg file 1. Open a Cmmand Prmpt windw, and then brwse t the SMART Scheduler Server flder. The default flder is C:\Prgram Files (x86)\smart Technlgies\SMART Scheduler Server. 2. Type net stp "SMART Scheduler Server", and then press ENTER. The SMART Scheduler server Windws service stps. 3. Type SMARTSchedulerServer.exe>>lg.txt, and then press ENTER. The SMART Scheduler server service starts. The lg infrmatin re-directs t the lg.txt file. 4. Wait a few minutes, and then press CTRL+C. The server stps and the cmmand prmpt returns. 71 smarttech.cm/kb/170397
A P P E N D I X A Trubleshting 5. Type net start "SMART Scheduler Server", and then press ENTER. The SMART Scheduler server service starts. 6. Lcate the lg.txt file, and then pen it in a text editr. 72 smarttech.cm/kb/170397
Index A access requirements 8 activatin manual 20 using the SMART activatin server 19 administratr rights 10 AGC 59 API 26 audi 7, 29, 59 B bandwidth examples 54 requirements fr 53 Bridgit client sftware abut 2 cmputer requirements fr 7 dwnlading 42 Bridgit server sftware abut 1 administering 37 changing the passwrd fr 25 cmputer requirements fr 6 cnfiguring 23 custmizing the web page f 42 installing 14 scaling 54 upgrading 19 verifying cnfiguratin f 66 bradcast messages 38 C chat 27 client sftware See Bridgit client sftware clr quality 58 cmmand lines 48 cmmunicatin prtcls 63 cmputer requirements Bridgit client sftware 7 Bridgit server sftware 6 SMART Scheduler 8 SMART Scheduler Outlk add-in 8 D dmain names entering in the Windws registry 67 public versus private dmain names 11 verifying DNS cnfiguratin 65 dwnlads 42 F firewalls checking fr 64 cnfiguring 13 verifying cnfiguratin f 68 FQDNs 11 G GSN abut 2 adding a remte server 32 changing server infrmatin 34 cnnecting t a server 35 ending a meeting 34 manually recnnecting t a remte server 34 remving a server 33 73 smarttech.cm/kb/170397
I N D E X H setting up a server 32 hand, raising and lwering 28 HOSTS files 68 HTTP 63 I ink 60 installatin Bridgit server sftware 14 SMART Scheduler 43 SMART Scheduler Outlk add-in 46 Internet cnnectins 9 IP addresses 12, 67-68, 70 IP traffic 69 IPv4/IPv6 addresses 12 K keys See licenses knck 28 L LANs 9 latency 62 licenses abut 8, 19 activating 19 remving 21 lgs See usage reprts M Mac OS X perating system sftware 7 Meeting Pr sftware See SMART Meeting Pr sftware meetings changing passwrds fr 23-24 ending 41 mnitring perfrmance f 60-61 setting ptins fr 26 viewing active 38 message f the day 29 N netwrk prtcls See cmmunicatin prtcls Ntebk sftware See SMART Ntebk sftware O Outlk add-in See SMART Scheduler Outlk add-in P packet lss 64 passwrds abut 10 administratr access 25 API authrizatin 26 meeting creatin 24 server access 23 perfrmance participant 61 presenter 60 Pick fastest server ptin, disabling 36 prts trubleshting 59 verifying prt frwarding 68 prerequisites access See access requirements cmputer See cmputer requirements prduct keys See licenses prtcls See cmmunicatin prtcls prxy servers cmputer requirements fr 7 cnfiguring 13 trubleshting 59 74 smarttech.cm/kb/170397
I N D E X R remte cntrl 27 reprts See usage reprts requirements access See access requirements cmputer See cmputer requirements RSA encrypted key exchange 10 S scaling 54 screen capture technlgy 56 security 10 server sftware See Bridgit server sftware SMART Bridgit Administratin Tls abut 1 administering Bridgit sftware with 37 cnfiguring Bridgit sftware with 23 SMART Meeting Pr sftware 3 SMART Ntebk sftware 3 SMART Scheduler abut 3, 43 access rights fr 10 cmputer requirements fr 8 cnfiguring 45 installing 43 trubleshting 71 upgrading 46 SMART Scheduler Outlk add-in abut 3 cmputer requirements fr 8 installing 46 remving 50 upgrading 50 sftware licenses See licenses SRTP 10, 29 SSL 10 T text chat See chat third-party vice bridges 30 trubleshting 55 U UDP 63 upgrades Bridgit server sftware 19 SMART Scheduler 46 SMART Scheduler Outlk add-in 50 usage reprts 39 V virtualizatin envirnments 8 vice bridges 30 VIP 7, 19, 29, 59 W WANs 9 web pages 42 webcams cmputer requirements fr 7 disabling 27 Windws perating systems 7 Windws registry 67 TCP 63 75 smarttech.cm/kb/170397
SMART Technlgies smarttech.cm/supprt smarttech.cm/cntactsupprt smarttech.cm/kb/170397