Redefining IT: Journey To Software Defined Enterprise, 3rd Platform And Well Run It Tarun Sareen Head - EMC IT APJ and APJ Theater Lead, EMC Corporation 1
TODAY S AGENDA How Can We Shape The Future Of IT For Our Organizations/Business? 2
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Mega Trends Redefine IT Agenda High Expectations From Users: Real Time, Analytics, Collaboration, Consumer Grade 31 Billion searches every month 1.8 billion active social network users today 26% world s population MOBILE CLOUD BIG DATA SOCIAL Mobile Connected Things will generate 27% of the Digital Universe by 2020 Less than 20% of the Digital Universe was touched by cloud in 2013. Cloud will touch 40% by 2020. Organizations will need to ingest huge amounts of data quickly, reason over it and act on it in real time Consumers adopting to public cloud storage services such, Dropbox, SkyDrive and Google Drive Social networking is transforming the way humans interact Grows 300 Million Photos/ Day; Over 1 Bn Users By 2020, according to IDC and EMC the digital universe will amount to over 5,200GB per person on the planet. Source: US Census Bureau, Internet World Stats 5
THE CFO S VIEW OF IT An Expense To Cut Run Rate Budgeting Regulated Monopoly Keep The Lights On Enterprise IT THE BUSINESS VIEW OF IT Too SLOW Too EXPENSIVE Too RESTRICTIVE To BE AVOIDED!! 73% Maintain IT Budget 27% Invest The CIO s Predicament Legacy Blues Complexity & Fragility Losing Control 100% Reactive 6
EMC IT s OWN STORY Our Challenges & Opportunities Are the Same As Those Of Our Customers 2004 2013 EMC REVENUE EMC EMPLOYEES OS IMAGES TOTAL INFORMATION OS IMAGES VIRTUALIZED DATA CENTERS MANAGED APPLICATIONS $8.23B $23.2B 24,000 60,000 2,000 11,000 1 PB 22 PB 0% 94% 5 5 ~400 ~500 7
EMC IT STRATEGIC PRIORITIES Enhance Total Customer Experience (TCE) Enable Business Productivity & Effectiveness Expand IT Proven First & Best Customer Invest ahead and Architect For The Future Continuously drive operational Efficiency Best Place to work (BPTW) For Employees 8
Our New IT Mission IT REDEFINED: Agility. Innovation. A Competitive Advantage Contemporary! 9
Contemporary IT Operating Model CONSULTATION. IDEATION. INNOVATION. BUSINESS DEMAND WORLD CLASS CLIENT EXPERIENCE CLOUD PLATFORMS SECURITY DIGITIZATION & AUTOMATION SERVICE PORTFOLIO MANAGEMENT BIG DATA SERVICES 3 rd PLATFORM APP DEV ENTERPRISE APPS SAAS CONSUMER SERVICES ON-DEMAND SERVICES 10
Our Road To A Well Run Hybrid Cloud Multi-Device Workspace (Mobile) Policy-Based Management Software-Defined Data Center Abstract, Pool, Automate Cloud Automation Cloud Operations Cloud Business Hybrid Cloud Compute Network Storage VMware vcloud Air Private Cloud Public Cloud 11
And Big Data Tools & Consulting DATA SCIENTIST COLLABORATION TRAINING SOLUTION DESIGN/ DEVELOPMENT VISUALIZATION REPORTING DASHBOARDS Analytics PREDICTIVE PLANNING / WHAT-IF TEXT ANALYTICS Big Data Platform Data Governance Data Sources TRANSACTIONAL D A T A DATA QUALITY STRUCTURED Business Data Lake MASTER DATA MANAGEMENT MACHINE DATA SOCIAL UNSTRUCTURED EXTERNAL DATA INTEGRATION OTHERS 12
ASSETS We Have BUILT So Far Software as a Service (SaaS) ITaaS infinit Portal Created a 10 Step Best practice process 95% Mission Critical Apps Virtualized Unity ITSM portal True Hybrid Cloud Service Mgmt App ITIL standards Platform as a Service (PaaS) SAP On Cloud 100% - Mission Critical App (Vblock) 450K SAPs Single Global Instance ORACLE 11i - 10x Performance Gain US$7M savings SP-a-a-S, AIC, Business Analytics As A Service Infrastructure as a Service (IaaS) Productivity 12PB Storage Growth Flat HC Expense Data Center Migration 350 Apps 6+ PB Data 2K VMs Durham Cloud Data Center Decommissioned 1 DC ENABLERS CLOUD, SOLUTION ARCHITECTS, DATA SCIENTISTS New Skillsets 13
infinit SERVICE PORTAL Enabling Informed Business Consumption Single Entry Point Rich User Interface Mobile-Enabled Self-Service Visibility To Order Status Embedded Policies Browse And Search Product Overview View Specs Compare Models How-To s, SLAs, FAQs Community Support 14
infinit Demo 15
infinit Intelligence infinit Analytics Overall Orders: 12,575 Countries: 56 Sales: $24.1M Desktops and Laptops Desktop Video Conferencing Virtual Servers Sales: $24.3M Orders: ~14.5K 8306 Processed and shipped 1341 SRM creation / PO issued 276 Manager Review 119 Inventory/ Policy check 193 New Accounts Requested: 1984 Completed: 1720 Saved in Cart: 264 Orders: 149 Sales: $51.7K Orders: 1657 Sales: $71.0K Orders: 25 Orders: 39 Virtual Desktop Xpress Database SPaaS Accounts Requested: 1315 Completed: 1217 Sales: $24.5K Sales: $30.5K Page views 6,869,005 Unique visitors 426,623 Top Destinations Support Home(66%) Support Page : search Infopedia: Infopedia details Infopedia: InfinIT Articles Site Pages: Search Laptop Desktop Policy Top Browsers IE7(68.33%) Safari(14%) IE8 (9.8%) Firefox19(1%) IE9 Firefox21 Firefox20 Firefox22 16
EMPLOYEE EXPERIENCE: 3RD PLATFORM EMPLOYEE COMMUNICATION SOCIAL INTRANET FOR EMPLOYEE ENGAGEMENT EMPLOYEE LEARNING GIVING BACK + + + EMC IT MOBILE APPSTORE 17
Big Data Use Cases That Have Emerged BUSINESS CORPORATE QUALITY Disk Reliability SALES SALES Maintenance Renewals MARKETING Shark Weeks and Cross-Sell IT Global Command Center Incidents SECURITY Critical Incident Response Center CUSTOMER EMC Connected Proactive Services 18
Benefits Along The Journey % VIRTUALIZED IT PRODUCTION Infrastructure Focus Power and Space Savings And IT-Owned Data Center Applications Equipment Savings Development, $12M Test, $74M 170% 34% 15% Storage Admin Productivity Up 30% Increase in Energy Efficiency 60M Pounds of CO 2 Reduced BUSINESS PRODUCTION Applications Focus $11M $6M 55% 40% OpEx Savings Data Center Equipment Savings 70% Of OS Images Virtualized Of Mission Critical 60% Apps Virtualized Virtualize Mission Critical Applications Pounds of CO 30M 2 Reduced IT-AS-A-SERVICE Business Focus $$ t C WE ARE HERE Savings & Transparency 100% 92% Time To Market TCE IT Transformation Business Agility Automation 2004-08 2009-12 2013 Onwards 94% ~1 OS IMAGES VIRTUALIZED DAY TO PROVISION IT INVESTMENTS VS. LIGHTS ON 42% FROM 23% TO IN 4 YEARS OVERALL IT CHARGEBACK FROM 54% TO 89% 19
Preparing For The Future AGENTS OF CHANGE TRADITIONAL ROLES BRIDGE THE SILOS NEW ROLES IT AS VALUE ENABLERS SYSTEMS ADMIN STORAGE ADMIN BACKUP & RECOVERY ADMIN NETWORK ADMIN SECURITY CLOUD SERVICES BIG DATA SERVICES AGILE APPS SERVICES CLIENT EXPERIENCE SECURITY SERVICES 20
KEY TAKEAWAYS 1. Modern IT is about reshaping strategies, operating models and investments advisory level interactions with Business 2. Leverage Mega Trends (Cloud, Big Data, Social, Mobile) To Unleash Efficiency, Business Growth, Agility It is Our OpportunITy for Leadership To ReDefine IT & ReDefine Business 21
Tarun Sareen Tarun.Sareen@emc.com 22