NAVIGATING THE MAZE LEGAL CIO ROUNDTABLE RETREAT March 3-5, 2013 The Boulders Hotel Carefree, Arizona CIO Roundtable Retreat

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1 NAVIGATING THE MAZE 2013 LEGAL CIO ROUNDTABLE RETREAT March 3-5, 2013 The Boulders Hotel Carefree, Arizona

2 The Legal Cloud

3 What is Cloud Computing?

4 Working in the Cloud

5 Cloud Computing is A way to work from anywhere The separation of computing from the computer Hardware independence Focusing on how information is used and not where it is located Accessing everything from the Internet A truly virtual datacenter

6 The Cloud is Already Here Consumer Examples Physical Post Office Hard Drives Typewriter Books CD Video Rental Store Local Bank Telephone Cloud Yahoo Mail SkyDrive Google Docs Amazon Google Play Netflix Online Banking Skype

7 The Enterprise Cloud

8

9 Four Pillars of a Cloud Service Delivery Key Capabilities Deployment/Location Supporting Technologies

10 Pillar 1: Service Delivery Software as a Service (SaaS) Hosted Web Applications Limited IT management Platform as a Service (PaaS) SharePoint Exchange IT only manages application Infrastructure as a Service (IaaS) Virtual Servers IT fully manages OS and applications

11 The Cloud Service Delivery Model

12 So it s just a Data Center? A traditional Data Center is hardware centric Storage Network Security Servers are likely to be virtualized IT is still focused on building physical equipment

13 A Cloud Data Center is

14 Pillar 2: Core Capabilities All computing resources are virtualized Resources are pooled Dynamic allocation to services and applications Measured metrics Ubiquitous network access

15 Pillar 3: Deployment

16 Public Cloud Fully hosted services Applications Platform Infrastructure Shared with others Limited transparency to internal operations Outsourced Data Center

17 Private Cloud Fully owned by Firm Traditional Data Center On or Off premise You manage or 3 rd Party manages Near total control

18 Hybrid Cloud Combination of both Public and Private Services placed on most appropriate Cloud Federated trust between Clouds Data replication Rapid on-demand migration of services

19 Pillar 4: Technologies

20 Key Technologies Server Virtualization VDI Citrix XenDesktop VMWare Horizon View Virtual Storage Windows 2012 Storage Spaces Web Apps SharePoint DMS Virtual Networking DirectAccess VMWare vcloud Citrix CloudPortal

21 The Enterprise Cloud

22 Is Legal Ready for the Cloud?

23 Already in the Cloud DMS Backup continuity HR and Payroll apps Help Desk apps Public Website Spam filtering Litigation and ediscovery CRM

24 Still Many Concerns Still new Confusion; What is a Cloud? Industry in flux Security Productivity Cost/ROI Risk/Compliance

25 Potential Benefits Lower capital and operating costs DR and Business Continuity Scalable Fault tolerance, redundancy Less internal staff Increased productivity Access from anywhere on any device Faster deployments

26 Risks Data subject to litigation (holds, preservation orders, ediscovery) Overall data security High value cyber attack target Vendor performance and sustainability (young companies) Risk of service failures Internet dependency Incident response Lack of transparency Morale of internal staff

27 Moving to the Cloud

28 Get IT Ready Adopt a Services mindset Be creative Focus on Vision and Innovation (new ways) Business alignment Technical proficiency (cloud architect) Business/Technology Strategy and Architecture (comprehensive road map) Support Training

29 Identify Service Opportunities Document Storage Financial Systems (expenses, procurement AP) Project Management Voice Systems Collaboration ediscovery Mobile Access

30 Get the Data Center Ready Virtualize! Servers Storage Desktop Make user access cloud ready DirectAccess HTTPS access for apps (DMS, OS) Adopt cloud friendly apps DMS SharePoint HTML 5 Mobile Apps

31 Get the Firm Ready Focus on your Firm s needs Define clear business objectives What services are you going to provide? Detail requirements Detail cost analysis Create formal and structured project for each Align with Information Governance strategy

32 Pick the right Vendor/Platform Vendor Traits Experience Detailed contract review Right to audit Unannounced on-site inspections Show me Test all claims Evaluate operations staff and procedures Communication of maintenance tasks Vendor Management Could be many vendors Selection Contracts & Negotiation Right to Audit

33 Putting the Pieces Together

34 Let s Build a Law Firm in the Cloud! Time/ Billing Desktop ediscovery Files DMS Mobile Collaboration

35 Q&A

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