Redesigning IT Service Organization for Digital Era
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- Georgina Barrett
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1 1 28/11/2014
2 Redesigning IT Service Organization for Digital Era
3 Digital Era 3 28/11/2014
4 IT Organization redesign drivers 4 28/11/2014
5 Business Model Transformation General approach Performance bottlenecks Shadow IT Underutilized resources (technology and human ) Isolated IT silos Problems with IT budgets related to a fair basis of costs sharing. IT provision as a utility Financial transparency Universal service catalogue Business aligned SLA per service catalogue Central IT portal, Self Service CAPEX Diversity in processes, infrastructure and software used SLA breach Lead time form business demand to service deployment Technology oriented IT staff Alignment of business and IT strategy Business facing IT experts Automation (service provisioning, monitoring...) Integration across different services Infrastructure consolidation Investment-free charging models Strong Service Desk 5 28/11/2014
6 Atos answers Reduced Budgets 6 28/11/2014
7 Canopy Cloud Services Portfolio Canopy Consulting Strategy Canopy Strategic Advisory Services Professional Services Canopy Transformation Services Collaboration Cross Applications Core Applications Canopy SaaS Canopy A3C powered by Microsoft Canopy SharePoint Canopy Anytime Files powered by Citrix Canopy ECM powered by EMC Documentum Canopy Enterprise Mobility powered by SAP Canopy Remote Backup powered by EMC Mozy Canopy Archive powered by EMC SourceOne Canopy PLM powered by Siemens Teamcenter Canopy Contracts powered by EMC Beach Street Canopy CRM powered by Microsoft Dynamics Canopy Treasury powered by Kyriba Canopy PaaS Cloud Compatible Applications Canopy Compose powered by VMware Canopy Infrastructure 7 28/11/2014 Private Cloud Canopy Enterprise Workplace powered by VMware Canopy Realtime Business Platform powered by SAP HANA Canopy Enterprise Private Cloud powered by VCE Managed Cloud Canopy Helix Nebula powered by OpenNebula Canopy Trusted Agile Infrastructure Canopy Cloud Infrastructure Services
8 Enterprise Mobility Canopy Enterprise AppStore Atos & ISVs Mobile Business Apps Atos Insurance mobile sales SAP Fiori Mobile Print SMP 3.0 Try & Buy pre-packaged PaaS Mobile App. Security Mocana Content MDM Anytime Files, SAP Mobile Docs SAP Afaria, Citrix 8 28/11/2014
9 Big Data Atos provides a range of services that allow customer to: Explore the current value that they could gain from the changing marketplace Understand their current readiness to exploit these opportunities Inform and integrate Big Data with their business and IT strategy Gain business insight using advanced analytics Utilize a restricted set of the BDaaS platform for pilot or proof of concept implementations Implementation of a Big Data Solution Leverage our complete BDaaS platform as a zero-capex solution Strategic Partners Main References 9 28/11/2014
10 Big Data 10 28/11/2014
11 Atos Workplace portfolio offerings Integrating the Cloud Workplace services Workplace Services Foundation Services User Support User Workplace User Applications & Data Messaging & Collaboration 11 28/11/2014
12 Service desk Heart of IT operations Incidents Requests Dd 12 28/11/2014
13 Choice and Usability Service Portal - 24/7 service availability Self help through Knowledge base Frequently asked questions Assistance wizards (Self Healing) Password reset Ticket management Web Chat Ordering Standard Service Catalogue Fully automated transactions Fully tracking Reporting on Assets Incidents and changes Costs Available from Web browser Tablet/Smartphone Apps 13 28/11/2014
14 Atos Service Management Model (ASMM) ITIL in practice Atos Service Management Model (ASMM) ITIL Service Lifecycle Phases 14 28/11/2014
15 Atos Service Management Model (ASMM) Incident Management example 15 28/11/2014
16 Atos Service Desk An important part of the new organization More than just buy & implement Easily accessible ITSM tool the core of Service Desk Learn more corner Mobility 16 28/11/2014
17 Atos Service Desk - in practice ITSM tool how is it accessed (device-vdi-softphone/supervisor-ts-sccm) Demonstration end-user interface, analyst interface Roles within Service Desk Mail notifications CMDB, CSI ITIL/ASMM Process support Examples PC replacement due to an incident, software installation 24/7, SPOC 17 28/11/2014
18 Why Atos? Quick time to market and value Fast start of the service World wide delivery Performance when needed Fully scalable for 1 user to many Grade SLA Top-level provider ISO 9001/20000/27001 Trusted and well-regarded technology partners Atos in Gartner s leaders quadrant Security All data secured on device and transaction level. One-stop shop Service packages for verticals Off-the-shelve solutions Services on demand Consumption based model ITSM tool as a Service Back-end agnostic Any Back-End can be integrated & any combination It is all about cost saving CAPEX vs OPEX Indirect saving in resources & expertise 18 28/11/2014
19 Atos answers Reduced Budgets 20 28/11/2014
Working anytime anywhere
1 28/11/2014 Working anytime anywhere Future Workplace 3 28/11/2014 Future Workplace 4 28/11/2014 Future Workplace 5 28/11/2014 Future Workplace 6 28/11/2014 Future Workplace 7 28/11/2014 Future Workplace
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