Service Orchestration

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2 June 2015 Service Orchestration Infos and Use Cases Falko Dautel Robert Thullner

3 Agenda + Overview + Use Cases & Demos VM Provisioning with ServiceNow Employee Onboarding + Summary + Questions & Answers 3 Property of Automic Software. All rights reserved

4 Driving Business Outcomes Improve decisionmaking Acquire & retain customers Drive business agility Outsource non-core functions Mergers, acquisitions, divestitures Improve efficiency & reduce costs Modernize business Governance, risk & compliance Without Automation, businesses will fail to reach desired outcomes 4 Property of Automic Software. All rights reserved

5 Today s IT Ops Mandate: Make a Difference to the Business We need IT to provide the same We level need of IT to service provide the we same get level from of service as we get from public cloud public cloud providers providers IT needs to be more responsive so we can innovate faster and stay ahead of the competition 5 Property of Automic Software. All rights reserved

6 While Dealing with Heterogeneity and Complex Interdependencies Platforms: Server, network, storage, OS, hypervisor, database, app server, IaaS, PaaS, SaaS, Oracle, SAP Applications: COTS, custom legacy apps, custom web apps with many interdependencies Processes & Tools: ITSM, CMBD, configuration change automation, infrastructure managers, software deployment automation 6 Property of Automic Software. All rights reserved

7 Meeting Expectations is Complicated No Visibility and Control Many Departments Siloed Tools Manual Handoffs Lots of Wait Time 10 to 30 Days 7 Property of Automic Software. All rights reserved

8 Automating with Partial Solution does not help Delivery Time is Still Too Long and Complicated Platform-specific virtualization tools such as VMware, HyperV, and AWS Platform-agnostic provisioning tools such as OpenStack, SaltStack or Docker Platform-specific provisioning tools such as Puppet, Chef or SCCM Automation Custom Scripts and provisioning tools for networks, SAN and storage A wide array of server and software deployment tools 8 Property of Automic Software. All rights reserved

9 Ties existing automation tools into a complete, end-to-end, automated process with self-service and complex human interaction capabilities to quickly deliver services 9 Property of Automic Software. All rights reserved

10 Automic Service Orchestration = Better Outcomes Self Service Request De-provision Approval Workflow Apply Patches & Updates Provision Service Components Close Out Change Process 10 Property of Automic Software. All rights reserved

11 AWA ASO ARA Positioning Workload Request Self-Service Request Promotion / Deployment Request AWA ASO ARA Application, Middleware, DB Infrastructure 11 Property of Automic Software. All rights reserved

12 ASO and ARA Together for Provisioning ARA Actions ASO Requests ARA Build application packages Deploy packages to pre-provisioned infrastructure and middleware ASO Provision computing infrastructure Provision application infrastructure Web and application servers Databases 12 Property of Automic Software. All rights reserved

13 ASO in DevOps Cycle Delivery Pipeline DEV INT PROD Test Automation Build Automation Test Automation Build Automation Test Automation Build Automation Deployment Automation Deployment Automation Deployment Automation Automated Environment Provisioning IaaS / Cloud Automation 13 Property of Automic Software. All rights reserved

14 Service Orchestration Architecture IT Service Management [e.g. Request Management, ServiceNow] Automic Service Orchestration Infrastructure Management [e.g. OpenStack] Application Release Automation Server Storage VM OS Middleware App Network SAN Database Data 14 Property of Automic Software. All rights reserved

15 Automic Service Orchestration Integrate with ITIL Processes Maintain compliance with established IT Service Management processes: Change, Configuration and Incident Management Create, update and close Change Management Tickets Trigger discovery and update CMDB Automatically add capacity and scale out services Automatically triage and remediate tickets based on events 15 Property of Automic Software. All rights reserved

16 Use Case VM Provisioning with ServiceNow

17 VM Provisioning The Challenge Time-consuming process Different departments & tools (Network, DB, VM, Ops, ) Traceability Hand-offs Costs 17 Property of Automic Software. All rights reserved

18 Results into Frustrated customers Error prone process Maintenance of toolset Hard to keep track of progress 18 Property of Automic Software. All rights reserved

19 User selects service from Service Catalogue and fills in the desired configuration for the new virtual machine. 19 Property of Automic Software. All rights reserved

20 A new request is submitted and necessary approvers get notified 20 Property of Automic Software. All rights reserved

21 An automated process is started to provision the virtual machine according to the ordered configuration. 21 Property of Automic Software. All rights reserved

22 The User gets notified that the new machine is set up and ready for login 22 Property of Automic Software. All rights reserved

23 User can connect to virtual machine and start working usually in less than 1 hour 23 Property of Automic Software. All rights reserved

24 VM Provisioning with ServiceNow Demo

25 Benefits ServiceNow integration Traceability Automated Hand-offs Significant reduction in provisioning duration Automated de-provisioning Full control of operating costs 25 Property of Automic Software. All rights reserved

26 Use Case Employee Onboarding

27 Employee Onboarding The Challenge Complex process Many business departments involved (HR, Finance, IT, ) Many ERPs and applications impacted Hand-offs based on Excel and mail SaaS applications (Concur, Salesforce.com) are seen as black-box and hard to automate 27 Property of Automic Software. All rights reserved

28 Results into Repetitive, manual and cumbersome tasks Inefficient task hand-offs Same data inserted into multiple systems Hard to keep track of progress 28 Property of Automic Software. All rights reserved

29 Automic Request Management What is it? Light-weight service portal Build forms and human workflows 29 Property of Automic Software. All rights reserved

30 HR-Team fills out a form with details of the new employee. The Request is forwarded to the Hiring Manager. 30 Property of Automic Software. All rights reserved

31 The Hiring Manager gets notified. The Request is completed and approved. 31 Property of Automic Software. All rights reserved

32 An automated process is started. A Change Ticket is created and waits for the IT-approval. 32 Property of Automic Software. All rights reserved

33 The IT-Team gets notified and approves the Change in the ITSM system. 33 Property of Automic Software. All rights reserved

34 After approval all provisioning tasks are executed automatically. Accounting HR Automated notifications 34 Property of Automic Software. All rights reserved

35 Employee Onboarding Demo

36 Benefits Structured and consistent process No data inconsistency Same information for all stakeholders Automated hand-offs Full traceability and audit trail Duration reduced from days to minutes 36 Property of Automic Software. All rights reserved

37 Summary

38 Why Automic Service Orchestration is the Best Solution for You Ready-to-go Integrations with IaaS, Virtualization, System Configuration Mgmt and ARA Fully embeds into existing workflows Simple integration with existing ITSM processes & tool chains Hybrid: virtualization & legacy Orchestration across virtualization, legacy and cloud systems/services TCO cost efficiency Modular for efficient process design and operation at enterprise scale ONE platform To build, provision and run your business Robust and secure ops Mature automation with Sophisticated process execution visibility, control and roll-back Web services orchestration Local agents Central credential store Fine-grained RBAC Full audit trail 38 Property of Automic Software. All rights reserved

39 Questions and Answers

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