Biomni Front Office for NetBackup

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1 Multi-tenancy and self-service on the NetBackup Platform Data Sheet: Backup and Disaster Recovery This partnership with Biomni creates a solution that gives Symantec NetBackup customers multi-tenancy and self service capabilities. The result of this is summerized ed as: Better Backup as a Service Whether offering backup or recovery services to external customers or to your own users internally through an IT service model, NetBackup has the tools to get you there. Build your service on the NetBackup platform with NetBackup Appliances to achieve rapid deployment and time-to-value. Take advantage of self-service restore, capacity license metering, chargeback reporting, multi-tenant 3 rd party integration with Biomni, and special MSP pricing features to flesh out a backup service offering. For disaster recovery, combine NetBackup Auto Image Replication (AIR) with P2V Conversion to offer Disaster Recovery as a Service (DRaaS) within a cloud based on VMware. Hightlight features Multi-tenancy and Self-service for: Clientless backup and restore Multi-tenant, allowing different organizations to request NetBackup services through one portal Complete Virtual Machine Granular file & folder restore Transparency of what and how owned infrastructure is protected VMware backup Intuitively browse your hierarchical VMware infrastructure, view what s already protected and select one or more entities (vdc/vapp/vm) for new protection regimes or initiate immediate out of schedule backups before carrying out specific changes. Define the backup policy templates you wish to make available for self-service, without having to expose the user to the complexities of NetBackup. For example, policy templates may allow variation of backup retention, whether backups are replicated to an alternate DC (using NetBackup AIR), or other storage properties. 1

2 VMware restore Browse existing backup images mapped to an intuitive VMware hierarchical tree view and select VMs for restoration to either the original or alternate location. After request submission, view the restoration progress and get notified by on completion. VM file restore Quickly search or browse backed up files via the intuitive Front Office file restore form and select items for immediate restoration to the original or alternate location. After request submission, view the restoration progress and get notified by on completion. Managed Service Providers Data protection is vital for business success but equally a huge overhead for the IT department or IT service provider. The business can rest assured that a hardware/network outage or user error will not result in the loss of their important data however the process of actual file retrieval can often be disparate, and time and labor intensive. Customers (and end-users) are very reliant on their Service Provider and administrators to action a restore and, with Service Providers handling huge volumes of such requests, the turn around can be days if not weeks. This process leads to significant business latency, meaning that the business cannot function in a business as usual state and has a negative impact on business productivity. Also Cloud and Virtualization has revolutionized the consumption of IT services. A customer can raise an order and then have access to new servers, applications and IT services within a few minutes. IaaS (Infrastructure as a Service) has brought huge productivity gains to customers and they soon forget those dark days when it took weeks (or even months) to gain access to a new server. 2

3 However there has been some inevitable trade-offs. For all the positives, like the IT agility, speed to market gains and flexibility; there are of course negatives. The primary compromise of having off-site virtual assets is that you cannot wrap your Cloud/Virtualized IT Services with traditional enhancements or value-adds; you need a new approach. Back-ups of Private Cloud and Virtual environments is not optional, your customers are demanding that you, as the chosen Service Provider, must provide them with a suitable Backup and Recovery solution for their vital IaaS and Private Clouds. Symantec have partnered with Biomni to offer an integrated solution that couples Symantec s industry leading NetBackup solution (v7.6 with new management and automation features for VMware s vcloud Director and vcenter) with Biomni s XaaS, IT Self-Service platform, named Front Office. The net result is BaaS, Backup as a Service, a Multi-tenanted Backup and Recovery solution where customers and end-users can self-serve their Backup requirements, on-demand. With Front Office for NetBackup, a Service Provider can: Deliver business user satisfaction with on-demand file access, no waiting for IT to deliver file restore needs Ensure instantaneous file restoration services 24/7/365 Free IT resources for other mission critical initiatives Save costs as business users are self-serving their needs with fully automated, zero touch, fulfillment delivery Reduce Technical Support/Tickets significantly Unstructured data & mixed environment As traditional Service Providers introduce more Cloud services to their environments the need for a flexible backup and restore service platform becomes even more important. Front Office for NetBackup includes a highly scalable Client/ Machine Inventory which enables the Service Provider to define (and maintain) linkages between customers (or tenants) with server names. 3

4 Case Study: A Service Provider customer Customized Approach to File Backup and Restoration Services in vcloud Addresses Critical Managed Service Provider Challenges Biomni s XaaS Self-Service Platform was recently deployed by a Service Provider, the first Symantec vcloud datacenter Service Provider in EMEA.This will enable their Managed Service Providers to automate their entire file backup and restoration process - from end-user request to individual file recovery. Biomni s user-centric Service Catalog makes it easy for the Service Provider to deliver and sell new backup and recovery services as shared- services through the Channel to distributors, resellers and customers. By exposing only the machines the user is authorized to see, this selection will then execute at the Service Provider s NetBackup deployment to apply the relevant policies. The end users can select any/all machines in the virtual datacentre to backup and recover everything - even an individual file. For more information contact your Symantec team at: Also, you may view the Biomni Front Office for Symantec NetBackup video series on YouTube: More Information Visit our website To speak with a Product Specialist in the U.S. Call toll-free 1 (800) To speak with a Product Specialist outside the U.S. For specific country offices and contact numbers, please visit our website. About Symantec Symantec protects the world s information, and is a global leader in security, backup, and availability solutions. Our innovative products and services protect people and information in any environment from the smallest mobile device, to the enterprise data center, to cloud-based systems. Our world-renowned expertise in protecting data, identities, and interactions gives our customers confidence in a connected world. More information is available at or by connecting with Symantec at go.symantec.com/socialmedia. Symantec World Headquarters 350 Ellis St. Mountain View, CA USA +1 (650) (800)

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