HSBCnet Application Guide It s easy to to get get started with with HSBCnet 1. Verify that you meet minimum system system requirements. 2. Complete HSBCnet Customer Agreement, including online online registration, and and forward forward it it to your bank contact. 3. We will set up your first users (initial Systems Administrators) and and n n y y set up set up rest of rest of your online profile. If you have any questions not answered in in this this guide guide please please speak speak to your to your usual usual Bank Bank Contact Contact or call or call HSBCnet helpline on 1-800-662-2012. 08456 017 118
Minimum System Requirements Software Requirements HSBCnet is designed to work with following browser versions/operating system system components. Operating System Browser Windows 98/98SE IE 5.5 and above Windows NT 4. (SP6) IE 5.5 and above Windows 2000 Pro IE 5.5 and above Windows XP IE 6 and above Indicates that a secure session is in progress. All browser versions must be supported by 128-bit encryption (this is highest level of protection for all internet communications and financial transactions). To check level of security being used double click security padlock at bottom right of browser this will establish level of security being used. The best way to check if you have 128-bit encryption in Internet Explorer is to Click on Help in toolbar, n About Internet Explorer and check cipher strength is 128-bit. If your equipment meets above criteria, n you should have no problems accessing service. However, if re are gaps in your system compatibility, n you can try some of following: Download latest browser from Microsoft website (www.microsoft.com). Certain versions of Microsoft Internet Explorer may require an additional patch available from www.microsoft.com/technet/security to display security status. Hardware Requirements Pentium II Processor 450MHz recommended 128MB RAM 20MB Hard disk space with 90MB available Minimum 800 x 600 screen & 256 colours PS2 Keyboard or adapter 56kbs internet connection Additionally for Smartcard Reader: COM (Serial), USB, or PCMCIA (Laptop) available CD ROM drive Furr information for installing smartcard readers may be found in Smart card installation guide available on CD that will be sent with your card reader.
Complete HSBCnet Customer Agreement Section 1 and 22 Customer Details & & Accounts and and Services Schedule Schedule You must complete Section 11 and and Section 2 of 2 of HSBCnet Customer Customer Agreement. Agreement. Section 3 Customer Associate Letter Letter of of Authority Section 3 must be be completed if ifyou you want want to to access access accounts held held in in name name of a of different a different legal legal entity. Each different legal entity should complete a separate a copy copy of Section of Section 3 The 3 The Customer Customer Associate Letter of ofauthority. Customers who have already completed Customer Associate Letters Letters of Authority of Authority for an for existing an existing electronic banking system such such as as Hexagon may may use use Customer Customer Associate Associate Indemnity. Indemnity. Section 4 Terms and and Conditions Please ensure you return completed application document with with Section 4 included. 4 You You should should ensure you have read Terms and and Conditions and and HSBCnet HSBCnet Security Security Brief. Brief. If re If re is anyis any section that you you do do not not understand understand or or is not is not clear, clear, please please contact contact HSBC HSBC for assistance. for assistance. Section 5 User Schedule Users with System Administration or or payment payment authorization authorisation access access must must be identified be identified for money for money laundering prevention purposes (this (this does does not not apply apply to public to public registered registered companies). companies). Section 6 Relationship Manager Signoff Signoff page page For Bank use only. Section 7 Terms and Conditions Please detach this section and and retain for for your your records records NB You can complete Customer Agreement on-screen, before printing and signing. However, please note that you cannot save changes you make. You may photocopy or selectively print any page of Customer Agreement if you require additional copies of sections. Please do not use whitening fluid. If you make a mistake when completing document please cross it through and ensure one of signatories signs alongside amendment. Please rule through any unused sections or fields.
Section 1 Customer Details Customer Details This section is is for details of ofyour your company or organization. organisation. All All sections sections are mandatory are mandatory except except fax number, which is is optional. Initial Systems Administrators Your Initial Systems Administrators are are privileged users users entitled entitled to set to up set additional up additional users users and and to manage ir use of of service. They They may may also also set set up up additional System System Administrators. At least two initial Systems Administrators must must be be nominated, although although you may you may specify specify up toup to four. If operating under Dual Authority you you should should nominate three three initial initial Systems Systems Administrators to include an additional one one for for contingency purposes. purposes. Please note that Payment Instructions always always require require Dual Dual Authorization Authorisation as a minimum. as a minimum. System Administrators are are required required to to aunticate aunticate mselves mselves with with a smartcard, a smartcard, when when y y access access a system system administration administration tool. tool. A A smartcard, smartcard, smartcard smartcard reader reader and separate and separate PIN (Personal PIN (Personal Identification Number) will be sent to each Initial System Administrator at address specified. Identification Number) will be sent to each Initial System Administrator at address specified. Each Initial System Administrator is required to sign in space provided. Each Initial System Administrator is required to sign in space provided. Systems Administrator 1 Full Name HSBCnet Username Office Address (for smart card delivery) Smart Card Reader (see key below) USB Serial PCMCIA The full name of your staff member nominated to act as a System Administrator. Enter Username this System Administrator selected when registering online at www.cibm.hsbc.com. See Online Registration for details The address that smartcard and reader should be delivered to. Someone must be available to sign for delivery, so a PO box number is not acceptable. Tick appropriate box to select type of smartcard reader that you require. Please note instructions below regarding your selection. Please ensure that nominated system administrator signs in box. Signature
Initial Systems Administrator Online Online Registration Each Initial Systems Administrator must must go go to www.cibm.hsbc.com, to click click on Register on Register and and enter ir details into online form. form. They They will will be be required to enter to enter information about about ir ir work address, HSBC contact person, location and and choose choose security security identifiers including including ir ir password. They should record HSBCnet username y y chose chose in in online online registration registration in in field provided on on form form so so that that y y can can be be identified identified in hsbc.com. in hsbc.com. 1. Personal Information Title, surname/family name, first name, email address and telephone number at work are mandatory fields. 2. Address Details Enter office address to which smart card and reader should be delivered (a PO Box address is not allowed). Someone must be available to sign for delivery. 3. Company Information Enter name of your company and choose from drop down list country your business is registered in. You can also enter name of your IT contact in your company. 4. HSBC Contact It is important to complete this section correctly to enable us to set you up. Check Yes radio button and enter name of your relationship manager, and from drop-down list select Payments and Cash Management. Then select country this member of staff is based in and a contact number if known. 5. Log-on Information This section allows you to to choose you you Username and and password information for when for when you you log in to HSBCnet. Enter your your Username and and password in in appropriate fields. fields. They They must be between eight and 36 36 characters long. long. You You will will also also need need to choose to choose a memorable a memorable question and an an answer. This will will form part part of of log log on process. on process. The The memorable memorable question question must be at least 10 characters and and answer between 6 and 6 and 20 characters. 20 6. Security Information Reset Questions The answers to se questions will allow you to reset your own password if you ever forget it. Choose questions from drop down list and specify answers below. 7. Personal Preferences Select your preferences for region, time zone and language. Once complete click on Submit at bottom of page. If any information has not been completed correctly page will be redisplayed with a warning advising which fields to enter. You will also have to complete password information answers again. You will n need to accept user terms. When process has been completed successfully, a confirmation screen will be displayed for you to save. Don t forget to make a note of HSBCnet Username chosen online and include it on application form.
Smartcard reader It is important to to order correct type type of of smartcard reader reader for for each each initial initial System System Administrator, according to computer it it will will be be connected to. to. Tick Tick box box corresponding to to type you type you require. If you use Windows NT NT 4 you 4 you must must use use a Serial a Serial port port Smartcard reader, reader, as this as operating this operating system does not support USB USB version. The The PCMCIA reader reader is designed is designed for use for in use laptops. in laptops. For furr information on on installation of smartcard of smartcard readers, readers, please please refer refer to to Smart Smart card card installation guide. Additional information will will be be provided provided on CD on CD with with smartcard smartcard reader. reader. Please also note that that you you may may be be charged charged for for smartcard smartcard you you order. order. Your Your bank bank contact contact will bewill be able to advise. Dual Authority System Administrators may may operate under under Sole Sole Authority, Authority, Dual or Dual Authority. Authority. If under If under Dual Dual Authority, one System Administrator must must authorise authorise actions actions of anor. of anor. Under Under Sole Sole Authority, re is is no no second second check check of of System System Administrator s Administrator s actions. actions. If Dual If Dual Authority Authority is is selected, at at least least two two individuals individuals must must be be identified identified in in initial initial System System Administrators Administrators section, section, though though one one is is sufficient sufficient for for sole sole authority. authority. You must tick one of of options. HSBC recommends that your Systems Administrators operate under under Dual Dual Authority. Authority. You should You should refore register 3 System Administrators. Two Two to to act act as as everyday System Administrators and and a a third for contingency and and holiday cover. cover. However, if you if you want want to operate to operate under under sole sole authority authority you must register two initial System Administrators, so so that that one one may may act as act contingency. as contingency. This choice only applies to to Systems Administrator function. function. The The payment payment instruction instruction authorization authorisation process process always always operates operates under under a minimum a minimum of dual of dual authority. authority. Principal Bank and and Governing Law Law The Principal Bank is is HSBC entity entity to to which which you you are are applying applying for access for access to HSBCnet. to HSBCnet. In UK, you you should enter enter HSBC HSBC Bank Bank plc plc in this in this field. field. The Governing Law Law must must be be country country where where Principle Principle Bank Bank is located. is located. For example in in UK, UK, HSBC HSBC Bank Bank Plc Plc comes comes under under laws laws of England of England Wales. and Wales. Both Both se se fields fields are are mandatory. mandatory. Signature Limit Limit Currency Currency Please enter currency you you want want signature signature authorization authorisation limits limits to be to expressed be expressed in ISO in ISO format format (eg, USD, GBP, GBP, USD, EUR, EUR, HKD, HKD, JPY). JPY). Any Any freely freely tradable tradable currency currency may may be chosen. be chosen. If none If none is is entered we we will will default default to to local local currency. currency.
Agreement Authorisation Authorization The name and job job title title of of each each signatory must must be included be included and and signature signature must must be dated. be dated. The signatory or or signatories should read read terms terms and and conditions and Security and Security Brief. Brief. The HSBCnet Customer Agreement must must be be signed signed in accordance in with with Bank Bank Mandate, Mandate, ie, if two signatures are are required on on cheques cheques n n two two signatories signatories should should sign sign this this agreement. agreement. It must also be signed according to following rules: Public Limited Companies By at least one individual who is authorised to bind company to agreement and is an existing signatory on your current Bank Mandate. The signatory/signatories should be of such stature within company to be authorised by Board or company s Articles of Association to enter into agreements on behalf of company. Private Limited Companies Partnership Club/Society/Charity Trusts By a Director who is an existing signatory on your current Bank Mandate. By a Partner who is an existing signatory on your current Bank Mandate. By Chairman or Secretary of committee who is an existing signatory on your current Bank Mandate. All trustees must sign. Please check with your HSBC contact if you are unsure of signing requirements.
Section 2 Accounts and Services Schedule This section allows you to to detail accounts and and services you you want want to access to access using using HSBCnet. HSBCnet. You may photocopy this this page page as as necessary or or print print additional copies. copies. Enter name of of bank bank that that your your accounts detailed detailed on on page page are held are with. held with. Account Details In Account Details section please fill fill in in all all fields fields mentioned. In In UK UK bank bank code code should be sort code, eg, eg, 40-05-15. The currency should be be written in in ISO ISO standard format format of three of three characters, characters, eg, GBP, eg, GBP, USD, USD, and EUR. The Account Title will used on on HSBCnet for for your your reference and and may may be changed be changed within within system. The example below may help you: Services Complete Services schedule by ticking in required boxes for each account. A key to abbreviations is shown below and at bottom of page on application form. BTR Balance and Transaction reporting PP Priority Payments SEC Securities Reporting ACH ACH Payments (eg, BACS in UK) TRF Inter Account Transfers FU File Upload The Or column may be used in future when additional tools are available. Report and File download Please specify which files and reports you wish to to be be able able to to download through through HSBCnet. HSBCnet. For statements please include file file format you you require from from CSV CSV (comma (comma separated separated variable) variable) or MT940. Reports are are only only available for for those those customers who who use use relevant relevant services. services. HSBCnet Customer Agreement for for existing Hexagon customers Customers completing Customer Agreement for for existing existing Hexagon Hexagon customers customers should should ensure ensure y do following: Clearly mark on on accounts schedule services services required required for each for each account. account. Tick box to to confirm that that you you request request services services as attached. as attached. Enter number of of attached sheets sheets of accounts of accounts and and services services schedule. schedule. Complete type type of of reports reports you you want want to download to download from from HSBCnet HSBCnet (eg, statements in in csv csv format).
Section 3 Customer Associate A Customer Associate Letter of of Authority should should be completed be completed for each for each separate separate legal entity legal entity whose accounts will be be reported on on HSBCnet for for Customer to access. to access. Typically parent company will will complete Customer Agreement and and require require each each subsidiary, where subsidiary is is a a separate legal legal entity, entity, to complete to a Customer a Customer Associate Associate Letter of Authority. Customers completing HSBCnet Customer Agreement for existing for existing Hexagon Hexagon customers customers may may list Customer Associates for for whom a Letter a Letter of Authority of Authority already already exists exists in in Customer Customer Associate Indemnity section. This This will will remove need need to provide to provide anor anor signed signed Letter Letter of of Authority for each Customer Associate. Each Customer Associate Letter of of Authority should should be completed be completed in in following following way: way: Customer Customer Details Details In this In section this section same information same information as entered as entered in Customer in Customer Agreement Agreement should be should be repeated. repeated. In In Customer Customer field, you field, should you should enter enter name of name legal of entity legal as entity in Section as in one Section of one of Customer Customer Agreement. Agreement. This is This name is of name legal of entity legal that entity is applying that is for applying access for to access to HSBCnet. HSBCnet. The Principal The Principal Bank Bank must be must be bank named bank in named Principal Principal Bank and Bank Governing and Governing Law Law Section Section of of Customer Customer Agreement. Agreement. Customer Associate Details Customer Associate Details In section, enter Customer Associate s name, address, and list names of In section, enter Customer Associate s name, address, and list names of banks where its accounts, which are to be reported on HSBCnet, are held. banks where its accounts, which are to be reported on HSBCnet, are held. Customer Associate Letter of Authority Customer Associate Letter of Authority The Letter of Authority should be signed by duly authorised representative(s) of The Letter Customer of Authority Associate should as named be signed in by Customer duly authorized Associate representative(s) Details. of Customer Associate as named in Customer Associate Details. Please ensure that name and job title of Customer Associate signatory is included Please and ensure that that signature name and is dated. job title of Customer Associate signatory is included and that signature is dated. Accounts and Services Schedule Accounts and Services Schedule The Customer Associate should complete this section in same manner as detailed in The Customer Section 2 Associate for Customer. should complete this section in same manner as detailed in Section 2 for Customer.
Section 4 Terms and Conditions Please ensure that this copy of of terms and and conditions is returned is returned with with rest of rest of HSBCnet Customer Agreement. Section 5 User Schedule This section does not apply to to public registered organizations organisations such such as UK as UK PLC s, PLC s, ir ir subsidiaries, or certain government bodies. It It is is mandatory for for all or all or types types of organizations. of organisations. Enter full names and home addresses of of each each individual, who who will will act as act a as Systems a Systems Administrator or or Payment Authorizer Authoriser on on HSBCnet, this this includes includes initial initial Systems Systems Administrators entered in Section 1. 1. Users who will will not not have have se se privileges do do not not need need to be to included be included this in this section. Enter Y in in columns that that will will apply apply to to each each user. user. Each Each of of users users with with se se privileges privileges will will need to be be identified identified for for money money laundering laundering compliance compliance purposes. purposes. You You may may photcopy photcopy this this page page if if you you require. require. Section 6 Relationship Manager Signoff page For internal use only, please leave this section blank. Section 7 Terms and Conditions Please detach and keep this set of terms and conditions for your own records.
Next Steps Completed documents should be be returned to your to your principal bank bank contact contact or Relationship or Relationship Manager. Your Relationship Manager will will agree agree any any payment payment limits limits with with you, you, if necessary, if necessary, and and forward forward documents documents on on for for processing processing and and set-up set-up of your of your HSBCnet HSBCnet profile. profile. It may take two weeks to process your application. When completed, each initial System It may take two weeks to process your application. When completed, each initial System Administrator will receive a welcome email to advise that set up is complete. It is essential Administrator will receive a welcome email to advise that set up is complete. It is essential that se emails be saved as y contain a link to your company s registration page to enable or that se users emails to be set be up. saved Or as users y contain your company a link to can your only company s be set up registration using this email. page to enable or users to be set up. Or users in your company can only be set up using this email. Within five working days of receipt of welcome emails smart cards and smartcard readers Within will five be working delivered days to of each receipt initial ofsystem welcome Administrator. emails This smart will enable cards and m smartcard to begin using readers will system. be delivered Furr details to each on initial how to System set up Administrator. HSBCnet and entitle This will users enable will be m provided to begin online using after system. log-on. Furr details on how to set up HSBCnet and entitle users will be provided online after log-on. Important information for existing Hexagon Customers Please Important note information that all payment for existing instructions Hexagon will require Customers Dual Authorization, which may be different from Please note way that you all currently payment use instructions Hexagon. will require Dual Authorisation, which may be different Customers from way who you use currently following use Hexagon. services will be contacted by letter when ir HSBCnet profile is set up to advise a date that following services will be switched from Hexagon to HSBCnet; Customers who use following services will be contacted by letter when ir HSBCnet profile is Pooling set up to and advise Cash a Concentration. date that following services will be switched from Hexagon to HSBCnet; Credit Pooling Advices. and Cash Concentration. Credit Advices.