Browser Requirements for Employee Self-Service (ESS)

Transcription

1 Browser Requirements for Employee Self-Service (ESS) Recommended Hardware (ESS may run on older PC s/operating Systems but performance and reliability may be unpredictable) Processor Operating System Memory Disk Space Pentium II or higher Windows 2000, Windows 2003, Windows NT, Windows XP (SP1), Apple OS10 At least 128 MB RAM; 256 MB Preferred No special requirements Software Browser Microsoft Internet Explorer (IE) 5.5 or 6.0 NOTE: If your operating System is Windows 2003, you MUST use Internet Explorer 6.0 and above. - or - Netscape 6.2 Screen Resolution 1024 x 768 ** IMPORTANT WARNING ** Pop-up blocker software is known to cause conflicts with Employee Self-service (ESS) and should be turned OFF when using ESS. Some pop-up blocker software may have to be de-installed for ESS to operate properly FOR INTERNET EXPLORER USERS ONLY installing the Internet Explorer Performance Enhancements 1. Install the MSXML 4.0 Service Pack 2 (Microsoft XML Core Services) by entering this URL into your browser details.aspx?familyid=3144b72b- b4f2-46da-b4b6- c5d7485f2b42&displaylang=en or- by clicking the link from the Employee Self-service Login Page

2 2. Click the msxml.msi link at the bottom of the web page and follow the online prompts for downloading and installing the patch 3. Install the Cumulative Security Update for Internet Explorer (832894) by entering this URL into your browser urity/bulletin/ms mspx or- by clicking the link from the Employee Self-service Login Page. 4. Go to the bottom of the webpage and make sure you download the patch for the version of Internet Explorer on your computer. Follow the online prompts to download and install the patch. If you are not sure what version of Internet Explorer you are running, click Help, then click About Internet Explorer in your Browser main menu to find out.

3 5. Install the Hotfix for MSXML 4.0 Service Pack 2 - KB Microsoft XML Parser by entering this URL into your browser details.aspx?familyid=341caf5f- 0CDD-47A8-AF5D- 91E14FCF7A0D&displaylang=en or- by clicking the link from the Employee Self-service Login Page 6. Click the download button in the upper right hand side of the webpage and follow the online prompts to install the patch 7. Setting your web-page cache Internet Explorer From your web browser main menu, click tools / Internet options / {in the temporary internet files section} / settings, select the automatically option under Check for newer versions of stored pages If your Browser version is not set up exactly like this, look for a temporary files option in Browser Help for the exact location of this option.

4 Netscape Navigator (v 7.2 shown below) In preferences click the Advanced Category Under the Cache Category, select the when the page is out of date option and then click OK If your Browser version is not set up exactly like this, look for a temporary files option in Browser Help for the exact location of this option.

5 Logging on to Employee Self-service (ESS) for the first time Step 1 Navigating to Employee Self-service Navigate to Employee Self-service by typing this URL into your Browser: (It is very important to remember to include the s at the end of http and DO NOT type www in front of the URL) Since we are using a secured connection, you may receive a security alert dialog box when you attempt to log in. Just click Yes to proceed to the site. You can install the certificate which will keep this message from coming up in the future but that requires a separate procedure. If you would like to receive the documentation that explains how to install the certificate, please send an to bprappsup@che.org Add the link to your Favorites list in your browser so you do not have to remember the URL. You will be presented with the Lawson Login Screen. If you DO NOT get the Lawson Login Screen, please contact your IT Helpdesk at (518) the following business day for assistance. Step 2 Updating Microsoft Internet Explorer xml patches If you are running Microsoft Internet Explorer (ver 5.5 or 6.0), you MUST install the xml patches for your browser. Refer to the Browser Requirements for Employee Self-service (ESS) section above for detailed instructions. Step 3 Logging in From the Login Screen, type your assigned User ID and Password included with the accompanying letter. If you CANNOT login to the Lawson Login Screen, please contact your IT Helpdesk at (518) the following business day for assistance.

6 Step 4 Changing your password Your assigned password is a random number that is generated by the system, for your own convenience and security; you should change this assigned password the first time you login to the system. Follow the instructions and the screenshots that follow to change your password. This process can be used at any time to change your password. Click on Change Portal Password under Actions A popup window will be shown Username is the user name you have been assigned Old password is the password you were assigned in this accompanying letter New password can be anything you can remember, but there are a few rules: 1. Length of the new password needs to be greater than 6 characters long. 2. Password cannot be the word password After changing your password, Click on Press to Login Again to login with your new password Step 5 Update your address on file In order to support the Forgot Password? functionality build into the system (see separate document in this packet called Employee Self-service (ESS) Forgot Password?), it is necessary for us to have an address on file. This is so that we know what address to use when sending you a new system generated password in the event you forget your

7 password and need a new one generated. The address can be a work or a personal address (even Yahoo or Hotmail). In the event that you do not have an address or access to an account, we will default an address that is monitored by your local HR Department. In the event that you do not have an address and need to reset your password, a generic address will be loaded into your profile. If you process a password reset, your new password will be sent to that address that is monitored by your HR department. Please contact them during normal business hours to obtain your new password. Change your personal Address Click on Change Personal E- mail under Actions A popup box will display If your address is not already loaded into the system (if we know your work , we try to default that whenever possible). Enter your New Address and Confirm New address, click on Update A confirmation will be shown: Click on OK, your change is now complete