HSBCnet User Guide Dubai Trade Portal

Transcription

1 HSBCnet User Guide Dubai Trade Portal February 2011 Issued by HSBC Bank plc HSBC Bank plc All rights reserved. Features and functionality may vary by country. Please confirm availability with your local HSBC Representative. HSBC Bank endeavours to ensure that the information in this document is correct and does not accept any liability for error or omission. No part of this publication may be reproduced or transmitted in any form by print, photocopying, microfilm, electronic, mechanical, recording or any other means, or stored in any retrieval system of any nature, without written permission by HSBC Bank except for permitted fair dealing under the Copyright, Designs and Patents Act 1988.

2 Contents Contents About Dubai Trade Portal... 1 Before you begin Creating an e-bill Payment... 3 Logging on to Dubai Trade Portal... 3 Initiating a payment on Dubai Trade Portal... 3 Logging on to HSBCnet... 5 Submitting the new e-bill Payment... 6 Logging off HSBCnet... 7 Acknowledgment received in Rosoom... 7 Authorising the pending e-bill Payment on HSBCnet... 9 Enquiring on the status of the payment Enquiring on the status of the payment in your Bank Statement i

3 About Dubai Trade Portal About Dubai Trade Portal Dubai Trade Portal is Dubai Trade s single sign on, single window channel to the online services of Dubai Trade sub-merchants providing streamlined flow of services designed around customer needs and targeted at customer satisfaction. The portal services are on a sheer growth curve and currently include services for Traders, Shipping Lines and Agents, Clearing and Forwarding Agents, Haulers, and Free Zone Licensees, and include Marine services, Manifest and Cargo handling services, Cargo Clearance and Haulage services, Invoicing and Payment services, Free Zone services, and Electronic Warehouse Receipts services. HSBC has joined Dubai Trade s centralised e-payment gateway Rosoom, offering the bank s Direct Debit Services to HSBC customers using Dubai Trade & HSBCnet. As an HSBC customer using Dubai Trade, this Portal enables you to access your HSBC account online and execute monetary transactions with sub-merchants of Dubai Trade. You have access to multiple transaction methods to settle bills through secure electronic, single window facility offered by Rosoom. Before you begin Before you can access and use the services offered by HSBC to pay Sub-merchants using Dubai Trade Portal, you must complete the pre-requisites listed under these two categories: Dubai Trade Portal You must register on the Dubai Trade Portal Ensure that you have agreed to the terms and conditions governing Dubai Trade Direct Debit Payment Services. For more information or assistance in registering with Dubai Trade Portal, please call or logon to HSBCnet Your organisation must have signed up for HSBCnet Services Depending on your role in the organisation, your HSBCnet System Administrator has entitled you and other users to create, review and/or authorise a payment instruction on HSBCnet Your System Administrator has entitled you and other users to the Debit accounts from which payment instructions are to be made Your System Administrator has set up the signature limits on the accounts from which payments are debited You have been entitled to the following HSBCnet tools: Balance and Transaction Reporting, Inter-account Transfers (Payments), Authorising transactions You have communicated to your HSBC Relationship Manager about your desire to use the Dubai Trade Portal using HSBCnet online services. 1

4 About Dubai Trade Portal You do not have any special instructions maintained on your account. If yes, please remove the standing instructions as they will result in delayed processing. 2

5 Note: The following procedure lists the steps in the creation of a sample (Advance Deposit Payment) e-bill Payment type. For detailed information on the available payment types please refer to the Rosoom website. Creating an e-bill Payment To create a payment from your HSBC account using the Dubai Trade Portal, complete the following steps: Logging on to Dubai Trade Portal 1. Access the Dubai Trade Portal at 2. Log in with the username and password provided by Dubai Trade Portal. Dubai Trade Portal Sign in page Initiating a payment on Dubai Trade Portal 3. On your Dubai Trade personal page that appears, select View by Service option in service menu in the left panel to view a list of available services. 4. Select the Sub-merchant>Advance Deposit option. The Advance Deposit form appears. 5. Complete the mandatory fields marked with an asterisk (*) and any optional fields. In this case enter an amount and any customer remarks. 3

6 6. Click Proceed to pay to continue. Payment Form- Advance Deposit example 7. The Rosoom Payment Details page appears displaying the payment details. 8. In the list of available options under Pay using field, select Direct Debit. 9. In the From field, select HSBC. Then click Agree to agree with the terms and conditions applicable for this payment. Rosoom Payment Details page 10. A window appears informing you that you are being redirected to your selected Financial Institution s website (in your case HSBC) in a new Internet Browser window. 4

7 Note: Please note the following points before proceeding. Do not close this page until you have completed ALL payment processing instructions provided by HSBC and HSBCnet provides you the option to return to Merchant. Please do not click the Back or Refresh buttons on your internet browser application If you encounter any errors during your payment process, please contact Dubai Trade Customer Care at or on the Toll Free Number Redirection to HSBC website notification Logging on to HSBCnet 11. On the HSBCnet Log on page that appears, authenticate yourself using your credentials (Smart Card or Security Device). 5

8 HSBCnet Log on page Submitting the new e-bill Payment Note: Please complete the following step within 30 minutes from the time you were re-directed to HSBCnet. Failing to do so will result in the expiration of your invoice payment on the Rosoom system. If you have exceeded the 30 minute time limit, please do not submit the payment on HSBCnet. Instead, log off from HSBCnet, return to the Rosoom System and restart the complete payment process from the beginning. 12. The Create new e-bill Payment page appears displaying the following information: a. Merchant name b. Sub-merchant name c. Transfer amount d. Transfer currency e. Service description f. Debit Account. Select a debit account from which the payment has to be made from the list of available accounts in the Debit account field. Click Submit to proceed. Create a new e-bill Payment 6

9 13. An acknowledgment confirms your action. The New Status of the e-bill Payment is Pending Authorisation. An instruction reference number is designated by the Bank to enable future reference. The System suggests a value date based on the date and time when the instruction is authorised by the signatory (see Acknowledgement image in step 14). Logging off HSBCnet 14. Select Log off HSBCnet and return to merchant site to return to the Rosoom page. Acknowledgement 15. A pop-up window appears requiring you to confirm that you want to close this window. Click Yes to proceed. Confirm Close Window Acknowledgment received in Rosoom 16. You are now logged out of HSBCnet. A Rosoom Payment Confirmation page appears confirming that your payment has been initiated. This page displays the status of your payment as Payment initiated and provides the HSBC instruction reference number. At anytime, use this HSBCnet reference number to enquire on the status of your payment. 7

10 Note: If you do not see the HSBCnet reference number (Payment Reference Number for bank) on the Rosoom Payment Confirmation page, ensure that the instruction is not authorised by any signatory on HSBCnet. Absence of an HSBCnet reference number indicates that the instruction has not been acknowledged by Rosoom, requiring you to create the payment instruction from the beginning. ng. Rosoom Payment Confirmation page 8

11 Authorising the pending e-bill Payment on HSBCnet You must be entitled by your HSBCnet System Administrator before you can authorise a pending e-bill Payment that was created using the Dubai Trade Portal. To authorise a pending e-bill Payment complete the following steps: 1. Log on to HSBCnet at HSBCnet Log on Page 2. Authenticate yourself using your Smart Card or Security Device. 3. Access the Payment Authorisation Summary tool under the Payments tab (default location of the tool). 4. In the Payment Authorisation Summary tool, click Transfer to access a summary of pending e-bill transactions. Payment Authorisation Summary 9

12 5. In the list of pending transactions, match the customer reference against the one provided by the creator of the payment instruction before authorising that instruction. This is important as a User may have created multiple payments for a single invoice/bill if the payment creation process was not completed within the 30-minute time limit or any other exception. Reject those instructions that do not match the provided customer reference. Consult the payment creator To authorise the payment, click the arrow in the action column of the specific e-bill Payment to view the available options. Authorisation Summary Inter-Account Transfer Pending Authorisation 6. Select Authorise to proceed. (Alternatively, you can select the checkbox in the first column of the instruction and click Authorise selected.) Note: Before authorising the instruction, ensure that: The Debit account has sufficient funds, There are no special instructions on the Debit account. The Instruction Reference number matches the Transaction ID from Rosoom. 7. An acknowledgement appears confirming your action. This acknowledgement displays the HSBC Instruction reference number and additional details. Depending on your company s authorisation setup the payment status will be: Received by bank (for single signatory setup), or Pending 2 nd authorisation or Pending final authorisation (for multiple signatory setup) 10

13 Enquiring on the status of the payment To enquire on the status of an e-bill payment, complete the following steps: 1. Access the Payment Summary tool under the Payments tab. 2. Click Transfer to proceed to the Payment Enquiry Summary page. Payment Summary Tool 3. On the Payment Enquiry Summary page click on the Amount link of the specific instruction you wish to enquire on. Note: The instruction status changes from Received by bank to Processed by bank when the amount has been transferred to the Sub-merchant s account. Payment Enquiry Summary Inter-Account Transfers 11

14 4. The Payment Transit Details page appears. To view additional details of the instruction, click View payment activity. Payment Transit Details page 12

15 Enquiring on the status of the payment in your Bank Statement Once the status of your payment has changed to Processed by bank, you can view the transaction posted in your bank statement using the Balance and Transaction Reporting tool. To do so, complete the following steps: 1. Access the Balance and Transaction Reporting tool under the Accounts tab. Balance and Transaction Reporting tool 2. In the Balance and Transaction Reporting tool, click the specific account number link to access the statement details. Click the link in the Bank reference column to view the complete narration including the credit account, instruction reference and sub-merchant s name. Balance and Transaction Reporting Statement Details Once the status of the instruction is updated on HSBCnet, the corresponding status of the invoice in the Rosoom Enquiry page will also be updated. 13