Job Description Job Title: Reports to: Team: Location: Head of Commercial & Contract Management (BISRID_046) Head of IS Transition Business Information Services (BIS) Nelson, Treharris As a credible member of the BIS Senior Leadership Team you will: Work in partnership with Senior Leadership Team colleagues to provide exceptional commercial and contract management support for all BIS activity. Form excellent working relationships with Dwr Cymru Welsh Water s IS partners, securing mutually beneficial commercial arrangements to ensure that the BIS team performs to the highest standards whilst maintaining business confidence at all times. Manage, motivate and develop a small team of commercial professionals, ensuring that they provide the BIS team with highly competent, timely advice and support. As a member of the Senior Leadership Team, you will also be expected to play an active role in the success of the BIS function, ensuring that the function has a first class reputation for delivery and service. You will also be expected to take on additional responsibilities commensurate with membership of the BIS Senior leadership team specifically around the areas of People, Finance, Audit, Technology, Benchmarking, Security and special projects. As Head of Commercial & Contract Management you will: Lead BIS related commercial activity to ensure that Dwr Cymru Welsh Water becomes a priority customer of its partners, evidenced by high levels of continued investment, the delivery of innovative solutions and achievement of best practice; Play a key role in the management of strategic relationships between BIS, its senior stakeholders throughout DCWW and its operating partnerships,
shaping and implementing successful commercial vehicles and models in response to the requirements of the business; Take overall responsibility for the establishment and strategic and commercial management of all BIS contracts, ensuring that they provide excellent business support whilst delivering maximum value for money from investment; Manage a broad range of commercial activities ranging from the reengagement/replacement of high value partnerships to their day to day performance management and the establishment of lower value, short term engagements as required. Principal Accountabilities Establish and manage sophisticated, high value commercial agreements, delivering best value to DCWW whilst ensuring that third parties achieve their own objectives; Form close, mutually respectful relationships with IS partners through frequent formal and informal contact, establishing and managing performance against specific KPIs and SLA s, whilst championing financial transparency and high levels of professional integrity; Encourage suppliers to do more for DCWW, incentivising them to provide high quality resource, strategic input and work in more innovative ways in the spirit of the contracts; Explore and exploit innovative commercial models to ensure that the optimum contract is established for each engagement; Liaise with DCWW s Finance, Internal Audit and Commercial teams to ensure that the BIS commercial strategy is aligned to that of the broader business; Provide a focal point for all commercial BIS enquiries, processing queries and requests efficiently, maintaining strong communication with key stakeholders at all times; Influence DCWW colleagues to ensure that suppliers are managed well, reasonably and with respect during the course of an engagement; Manage a collaborative, business-focused commercial team, ensuring that team members are developed to fulfil their potential;
Ensure that the commercial and contract management team multi-tasks well, maintaining momentum and focus across a diverse range of activities at any one time, communicating progress and issues to stakeholders as appropriate. Experience, Qualifications and Skills Former experience of performing the lead (IS) commercial role in a large organisation (with revenues in excess of 500million per annum), which has an outsourced IS supply model. First-class commercial and contract manager with extensive experience of establishing and implementing appropriate commercial models and vehicles in support of a challenging IS strategy. Extensive experience of successfully managing high value bid/negotiation/procurement activity, ideally gained both client and supplier side. Structured and organised with first-class analysis skills, able to assess the operational and financial performance of a contract openly and fairly to drive improvement. In-depth understanding of public sector/not for profit procurement life cycles. Accomplished line and project manager with experience of achieving required business results in a matrix management environment. Substantial experience of forming strong, mutually respectful working relationships with major UK IT/IS suppliers. Understanding of value and how to operate within the spirit of a commercial contract. First-class communicator, able to convey progress and issues effectively at all levels of an organisation whilst changing behaviours and processes to ensure greater overall commercial success. Intellectually capable graduate with CIPS accreditation. Assessment Method A I T Key: A Assessed via application form I Assessed at interview T Assessed using psychometric / ability test
Key Relationships Internal Head of IS Transition BIS Senior Leadership Team DCWW Finance DCWW Commercial Teams Internal Audit External DCWW IS suppliers including Capgemini, LogicaCMG and TCS Competencies Achievement Motivation - The drive and energy to produce excellent results and to continually find ways of improving relationships, outputs and processes. Commercial Awareness - The understanding of the economics of business. The understanding of the business benefits and commercial realities, from both the organisation s and the customers perspectives. Communication skills The drive and ability to exchange appropriate information with relevant people at the right time. The desire and skills to seek first to understand as well as to be understood. To be as open as confidentiality allows. Corporate Representation - The enthusiasm and ability to lead by example and to project a positive and professional image of DCWW with all contacts and stakeholders at all times. Creativity/innovation The ability to look at issues from a broad perspective, to come up with imaginative solutions, and to identify innovative alternatives to typical, unusual or difficult situations or problems. Critical Thinking - The ability to gather, understand, analyse and interpret information & concepts, verbal or numerical, about people or situations, quickly. Decisiveness - The ability and readiness to make timely, practical and resource effective decisions, and to act on conclusions reached. Developing People The ability to set clear goals for others; to assign responsibility; to measure performance; and to seek and deliver feedback to achieve quality, timely results and enhanced individual performance. Assessment Method A I T
Environmental & Organisational Awareness - The awareness of economic, environmental, social and political factors, current and changing, likely to affect the job or the organisation. The ability to assess the impact of these factors on the job or the organisation and to overcome challenges and seize opportunities to optimise effectiveness. Influencing Skills - The ability to make a clear, persuasive presentation of ideas or facts, verbally or in writing; to convince others; to gain agreement or acceptance of proposals or views. Initiative - The ability to actively influence events rather than passively accept them. The ability to see opportunities and to act on them, to originate action. Interpersonal Sensitivity - The awareness of other people and the environment and one s own impact on these. The ability to get on with people in different situations and to work with others to achieve mutual goals. Judgement - The ability to evaluate people and situations and to reach logical, fair decisions. An unbiased, common sense approach Leadership The ability to understand the business needs and to translate these into a shared purpose, strategy and objectives and to motivate and inspire others to work towards these. The ability to gain the respect and commitment of others. Ownership and reliability The readiness to take responsibility for projects or issues and to be accountable for their timely delivery and quality. The capacity and motivation to fulfil consistently any undertakings made. The habit of never letting people down, or promising what can't be done. Resource / Project Management The ability to establish an appropriate course of action, either for oneself or for others, and to manage all resources (to include people, budgets, contracts, systems and processes) effectively, in order to achieve an objective. If you wish to apply please complete an application form and return it to recruitment@dwrcymru.com by 12:00 on Monday 24th. Dwr Cymru Welsh Water is an Equal Opportunities Employer