Job Description. Applications Analyst (BI) (BISRID_033)

Save this PDF as:
Size: px
Start display at page:

Download "Job Description. Applications Analyst (BI) (BISRID_033)"

Transcription

1 Job Description Job Title: Reports to: Team: Location: Applications Analyst (BI) (BISRID_033) SAP Applications Leader BIS Nelson Job Purpose Responsible for the provision of the overall management of BI environment and to ensure that systems, processes and procedures continue to operate effectively and working to ensure that functional areas are managed to deliver a fully compliant service that supports business requirements. To work with Application/Process Owners and User Groups to identify efficiency improvements, define and introduce required changes and to monitor Data Quality within the applications (with other teams responsible for correcting errors and undertaking improvements). Support may be provided both to users of the systems and to service delivery functions. Support typically takes the form of investigating and resolving issues and providing information about the systems. It may also include monitoring their performance. Issues may be resolved by providing advice or training to users about a SAP application's functionality, correct operation or constraints, by devising work-arounds, correcting faults, making general or site-specific modifications, updating system documentation, manipulating data, or defining enhancements - often in close collaboration with the technical teams and/or with colleagues specialising in different areas, such as network administration and applications support. As Applications Analyst (BI) you will: To be responsible for ensuring high quality BI and reporting services of the SAP environment to the DCWW user base In collaboration with the Service Delivery Leadership Team, to contribute to the development and delivery of the BIS strategy in support of the corporate plan To ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services To ensure that incidents and problems are fully documented within the relevant reporting systems To coordinates the implementation of agreed remedies and preventative measures To provide high quality management information on customer service levels

2 Principal Accountabilities Skills Required to coordinate and if required the management of user groups to work in conjunction with the training team to develop training needs analysis and training development plans for super users and expert users to be responsible for the development of a prioritised programme of user enhancements supported by business cases to work with business owners/module sponsors the development of annual improvement plans to be responsible for the development of process maps, technical documents and manuals to support business processes to be responsible for the management of workshops to develop and refine processes in response to business improvement requests to responsible for the development and maintenance of process information and any associated documentation to work with AMA representatives to develop and communicate best practice processes to develop the appropriate statistics, and provide regular reports on data quality to monitor and report on error correction to undertake rationalisation and continuous review of processes and procedures to improve reliability of information to work with others to develop procedures and standards, and to own the documentation and any updates to work in collaboration with the BIS Managers and the ICT suppliers, be responsible for the delivery of critical upgrades required by business to ensure that procedures, quality assurance, templates and documentation according to the current SAP standards to participate in maintenance groups in the user organisation to balance the requirements of the functional owner with planning, priority and budget to obtain up to date knowledge about SAP developments in the functional area to investigate and solving customers' problems, which may be complex or long-standing problems that have been passed on by the BIS Service Desk to handle customer complaints or any major incidents to analyse statistics or other data to determine the level of service BIS is providing to write reports analysing the service that BIS provides to meet with other managers to discuss possible improvements to the SAP service such other activities as may required to fulfil the objectives of the role Good knowledge of SAP products Broad knowledge and understanding of a complex applications and technology infrastructure. Good knowledge and understanding of system development lifecycle and its implications on BAU service Good knowledge and understanding of incident management protocols and procedures Have excellent relationship management skills Be able to work in a pressurised situation during incidents

3 Deliverables Reporting Service line activities (issues, risks, availability, capacity, reporting, resourcing, financials) for the BI environment The development, management, delivery and support of the BI Roadmap Project initiation documents defining high-level scope when required Business requirements document describing the project's objectives, when required Business cases defining the costs and benefits associated with requested changes when required Weekly reports will be produced showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies. Monthly reporting on service availability of BI and BI Roadmap Experience, Qualifications and Skills Description Assessment Method A I T Broad knowledge and understanding of a complex applications and technology infrastructure Good knowledge and understanding of system development lifecycle and its implications on BAU service Good knowledge and understanding of incident management protocols and procedures Be able to work in a pressurised situation during IT GOLD incidents Have excellent relationship management skills Good knowledge of SAP BI products and functionality Demonstrated leadership and management skills. Keen attention to detail. Strong written and oral communication skills and an open communication style with the ability to ideas of new ways of working to improve business efficiency Strong customer service orientation Experience of working in a team-oriented, collaborative environment. Being able to develop information and provide it to others Key: A Assessed via application form I Assessed at interview T Assessed using psychometric / ability test Working Relationships Work closely with the Head of Application (Non-SAP) to align activities and best practice Work closely with the Head of Programme to align activities and best practice Work closely with the solution architects to provide aligned roadmaps Work with business owners to understand requirements Work with the Project Sponsors to understand and document project objectives and scope.

4 Work with delivery work streams to communicate business objectives and requirements, make decisions on delivery options and produce delivery costs and timescales. Work with other related programmes and programme support officers to understand and manage project dependencies. Work with project managers to plan analysis work and highlight risks and issues. Work with Business Sponsors to define accurate, meaningful and measurable business cases. Work with the business owners to define acceptance criteria. Competencies Communication skills The drive and ability to exchange appropriate information with relevant people at the right time. The desire and skills to seek first to understand as well as to be understood. To be as open as confidentiality allows. Corporate Representation - The enthusiasm and ability to lead by example and to project a positive and professional image of DCWW with all contacts and stakeholders at all times. Creativity/innovation The ability to look at issues from a broad perspective, to come up with imaginative solutions, and to identify innovative alternatives to typical, unusual or difficult situations or problems. Critical Thinking - The ability to gather, understand, analyse and interpret information & concepts, verbal or numerical, about people or situations, quickly. Decisiveness - The ability and readiness to make timely, practical and resource effective decisions, and to act on conclusions reached. Developing People The ability to set clear goals for others; to assign responsibility; to measure performance; and to seek and deliver feedback to achieve quality, timely results and enhanced individual performance. Environmental & Organisational Awareness - The awareness of economic, environmental, social and political factors, current and changing, likely to affect the job or the organisation. The ability to assess the impact of these factors on the job or the organisation and to overcome challenges and seize opportunities to optimise effectiveness. Influencing Skills - The ability to make a clear, persuasive presentation of ideas or facts, verbally or in writing; to convince others; to gain agreement or acceptance of proposals or views. Initiative - The ability to actively influence events rather than passively accept them. The ability to see opportunities and to act on them, to originate action. Interpersonal Sensitivity - The awareness of other people and the environment and one s own impact on these. The ability to get on with people in different situations and to work with others to achieve mutual goals. Judgement - The ability to evaluate people and situations and to reach logical, fair decisions. An unbiased, common sense approach Leadership The ability to understand the business needs and to translate these into a shared purpose, strategy and objectives and to motivate and inspire others to work towards these. The ability to gain the respect and commitment of others. Assessment Method A I T

5 Ownership and reliability The readiness to take responsibility for projects or issues and to be accountable for their timely delivery and quality. The capacity and motivation to fulfil consistently any undertakings made. The habit of never letting people down, or promising what can't be done. Self Development The ability to actively seek to understand one s own strengths and development areas and to work continually towards achieving one s potential. Teamwork The belief in the value of synergy; the drive and ability to work with others to achieve a common goal in an optimally effective way If you believe you have the skills and experience necessary to make a success of this role, please apply online by completing our application form at: (select Careers to take you to current vacancies) Closing date: 24 January at midday Dwr Cymru Welsh Water is an Equal Opportunities Employer

Job Description. ASAP Technical Analyst / Project Manager (BISRID_017r1) Salary: Package circa. 38k

Job Description. ASAP Technical Analyst / Project Manager (BISRID_017r1) Salary: Package circa. 38k Job Description Job Title: Reports to: Team: Location: ASAP Technical Analyst / Project Manager (BISRID_017r1) Applications Lead (SAP) BIS Nelson Salary: Package circa. 38k Job Purpose To be responsible

More information

Job Description. Technical Architect (BISRID_55) Band: 9 ( 38,050-43,483)

Job Description. Technical Architect (BISRID_55) Band: 9 ( 38,050-43,483) Job Description Job Title: Reports to: Team: Location: Technical Architect (BISRID_55) Solution Architect Infrastructure & Data Centre Lead BIS Nelson Band: 9 ( 38,050-43,483) Job Purpose To ensure key

More information

Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance)

Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance) Job Description Job Title: Reports to: Team: Location: Information Security Lead (BISRID_054) Solution Architect, (Head of Business Assurance) BIS Nelson Job Purpose To be responsible the organization

More information

Job Description. Job Title: IT Change Manager (BISRID_035 & 036) Head of Business Integration

Job Description. Job Title: IT Change Manager (BISRID_035 & 036) Head of Business Integration Job Description Job Title: IT Change Manager (BISRID_035 & 036) Reports to: Team: Status: Location: Head of Business Integration BIS Permanent Nelson Job Purpose The IT change manager will be responsible

More information

Head of Commercial & Contract Management (BISRID_046)

Head of Commercial & Contract Management (BISRID_046) Job Description Job Title: Reports to: Team: Location: Head of Commercial & Contract Management (BISRID_046) Head of IS Transition Business Information Services (BIS) Nelson, Treharris As a credible member

More information

Closing date 06/07/2015

Closing date 06/07/2015 Campaign number Q10276 Closing date 06/07/2015 Job Description and Person Specification This job description lists the general tasks, functions and responsibilities of the role below, including the specifications

More information

Attribute 1: COMMUNICATION

Attribute 1: COMMUNICATION The positive are intended for use as a guide only and are not exhaustive. Not ALL will be applicable to ALL roles within a grade and in some cases may be appropriate to a Attribute 1: COMMUNICATION Level

More information

The position reports directly to the Diversification Program Manager and indirectly to the Program Management Office (PMO)

The position reports directly to the Diversification Program Manager and indirectly to the Program Management Office (PMO) Position Description Employee: Position title: Location: Grade: Organisation: Project Manager Diversification Head Office Management The position reports directly to the Diversification Program Manager

More information

Ambulance Victoria. Position Description

Ambulance Victoria. Position Description Position Title: IT Project Manager Team Leader Position Description Division: Information & Technology Department: Solution Delivery Reports To: Manager Solution Delivery Direct Reports: IT Project Managers

More information

Job description Fundraising Database Analyst

Job description Fundraising Database Analyst Job description Fundraising Database Analyst Main purpose of job Alzheimer s Society has a supporter database of approximately 1 million records, including archived and legacy information. To increase

More information

SAP Solutions Analyst (Finance and Payroll)

SAP Solutions Analyst (Finance and Payroll) SAP Solutions Analyst (Finance and Payroll) IT Services Application Services Salary Grade 8-40,847-45,954 per annum Open Ended Contract Ref: CSE00899 At Leicester we re going places. Ranked in the top-12

More information

Job description Customer Care Team Leader (Engagement)

Job description Customer Care Team Leader (Engagement) Job description Customer Care Team Leader (Engagement) Main purpose of job The Customer Care Team Leader will manage the day to day running of the internal Customer Care engagement team, ensuring it provides

More information

UoD IT Job Description

UoD IT Job Description UoD IT Job Description Role: Projects Portfolio Manager HERA Grade: 8 Responsible to: Director of IT Accountable for: Day to day leadership of team members and assigned workload Key Relationships: Management

More information

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6

JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 JOB DESCRIPTION SYSTEMS DEVELOPMENT OFFICER - Grade 6 Title: Contract type: Systems Development Officer Fixed Term 12 Months Grade: Grade 6 Location: Reporting to: Carmarthen or Lampeter Campus Information

More information

Job Grade: Band 5. Job Reference Number:

Job Grade: Band 5. Job Reference Number: Job Title: Business Analyst Job Grade: Band 5 Directorate: Job Reference Number: People and Transformation P01216 The Role: This is a challenging role working with and across all services to support the

More information

Employability Skills Summary

Employability Skills Summary s Summary Monday, 22 November 2010 10:55 AM Version 1.2 s Summary Page 2 Table of Contents BSB10107 Certificate I in Business... 3 BSB20107 Certificate II in Business... 4 BSB30107 Certificate III in Business...

More information

SBHA IT Background. Who are we?

SBHA IT Background. Who are we? SBHA IT Background Our Tenants and communities are at the heart of all we do. We take pride in delivering excellent quality services with courtesy and respect. We aim to earn the trust of all people we

More information

Release: 1. ICT40510 Certificate IV in Telecommunications Network Planning

Release: 1. ICT40510 Certificate IV in Telecommunications Network Planning Release: 1 ICT40510 Certificate IV in Telecommunications Network Planning ICT40510 Certificate IV in Telecommunications Network Planning Modification History Not Applicable Description Descriptor This

More information

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support)

Manchester City Council Role Profile. Service Desk Analyst, Grade 6. ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Key Role Descriptors: Manchester City Council Role Profile Service Desk Analyst, Grade 6 ICT Service, Corporate Core Directorate Reports to: Team Lead (Service Support) Job Family: Technical The role holder

More information

SFJ EFSM14 Manage the performance of teams and individuals to achieve objectives

SFJ EFSM14 Manage the performance of teams and individuals to achieve objectives Manage the performance of teams and individuals to achieve objectives Overview This standard is about making the best use of your team and its members so that they can achieve your organisation's objectives.

More information

Transformation Service Customer Services Advert text for vacancy for Desktop Manager

Transformation Service Customer Services Advert text for vacancy for Desktop Manager Transformation Service Customer Services Advert text for vacancy for Desktop Manager Information and Communication Technology (ICT) is delivered through the Transformation Services Division as a central

More information

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016)

SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION. CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) SHEPWAY DISTRICT COUNCIL JOB DESCRIPTION CORPORATE DEBT OFFICER (Fixed term until 31 st March 2016) Salary: 18,558 22,485 (Grade D) Responsible to: Corporate Debt Manager Purpose of the job: To undertake

More information

Developer. 5 Technology. 1 x 2 year fixed term with the possibility of extension or permanency 4 x Permanent. Fixed term and permanent

Developer. 5 Technology. 1 x 2 year fixed term with the possibility of extension or permanency 4 x Permanent. Fixed term and permanent Campaign number Closing date Q10331, Q10332 and Q10334 On-going recruitment Job Description and Person Specification This job description lists the general tasks, functions and responsibilities of the

More information

Internal Audit Division

Internal Audit Division Internal Audit Division at the Financial Conduct Authority Information Pack April 2013 Contents of Information Pack A. Introduction B. Internal Audit Terms of Reference C. Organisation D. Skills and Competencies

More information

The ICMCI CMC Competence Framework - Overview

The ICMCI CMC Competence Framework - Overview This CMC Competence Framework specifies the cluster of related abilities, commitments, knowledge, and skills that a management consultant should demonstrate in practice in order to successfully complete

More information

This alignment chart was designed specifically for the use of Red River College. These alignments have not been verified or endorsed by the IIBA.

This alignment chart was designed specifically for the use of Red River College. These alignments have not been verified or endorsed by the IIBA. Red River College Course Learning Outcome Alignment with BABOK Version 2 This alignment chart was designed specifically for the use of Red River College. These alignments have not been verified or endorsed

More information

Role Reporting Information. Role Family Analyst (Why the family exists and how it adds value to EnergyAustralia)

Role Reporting Information. Role Family Analyst (Why the family exists and how it adds value to EnergyAustralia) Role Reporting Information Role Title Business Analyst Position Number Role Reports Directly To Practice Leader EnergyAustralia Group Executive Manager Chief Information Officer Date 10/08/2015 Role Family

More information

Role Profile E1820 A1091

Role Profile E1820 A1091 Role Profile Job Title Business Analyst Job No. (Office Use) E1820 A1091 Band/Band Range- (for career grades) Grade H Directorate Services for Children and Young People Department Commissioning Policy

More information

Manchester City Council Role Profile. Service Analyst (Knowledge Management), Grade 7

Manchester City Council Role Profile. Service Analyst (Knowledge Management), Grade 7 Manchester City Council Role Profile Service Analyst (Knowledge Management), Grade 7 Key Role Descriptors: ICT Service, Corporate Core Directorate Reports to: Service Manager (Service Transition) Job Family:

More information

DEPARTMENT OF THE PREMIER AND CABINET

DEPARTMENT OF THE PREMIER AND CABINET DEPARTMENT OF THE PREMIER AND CABINET POSITION DESCRIPTION: TEAM LEADER, ICT SERVICE DESK (ASO5) ORGANISATIONAL CONTEXT Organisational Role As a leader in the public sector, we have a clear role to support

More information

Customer Relationship Team reporting to Product Manager

Customer Relationship Team reporting to Product Manager Position Description Employee: Position title: Location: Grade: Organisation: Head Office: 60-68 Moorabool Street, Geelong. Technical Specialist Customer Relationship Team reporting to Product Manager

More information

Role Profile. Job No. (Office Use) A79

Role Profile. Job No. (Office Use) A79 Role Profile Job Title Team Leader Service Desk Job No. (Office Use) A79 Band/Band Range- (for career grades) Grade I Directorate Corporate Support Department ICT Division Operational Service Delivery

More information

INFORMATION TECHNOLOGY & MEDIA SERVICES

INFORMATION TECHNOLOGY & MEDIA SERVICES INFORMATION TECHNOLOGY & MEDIA SERVICES Head of IT Operations Permanent, Full-time Grade SENIOR STAFF: Salary to be determined by the Vice Chancellor De Montfort University is home to more than 27,000

More information

JOB DESCRIPTION. Be responsible for ensuring the implementation of standard operating procedures (SOPs) and systems documentation.

JOB DESCRIPTION. Be responsible for ensuring the implementation of standard operating procedures (SOPs) and systems documentation. JOB DESCRIPTION Job Title: Specialist Reporting To: Infrastructure Department(s)/Location: Clydebank / Norseman Job Reference number: 1. JOB PURPOSE Provide specific specialist and more general support

More information

Overview of Future Purchasing s fundamental and advanced training workshops...

Overview of Future Purchasing s fundamental and advanced training workshops... Performance Learning Presented by: Anna Del Mar - Director, Performance Learning Future Purchasing Overview of Future Purchasing s fundamental and advanced training workshops... Tailored excellence.. Our

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

Senior Payroll Officer / Accounts Administrator. 1028 Heslerton Road, Dunsandel, Canterbury

Senior Payroll Officer / Accounts Administrator. 1028 Heslerton Road, Dunsandel, Canterbury Position Reports to Senior Payroll Officer / Accounts Administrator Accounting Company Synlait Milk Ltd Date: January 2015 Location 1028 Heslerton Road, Dunsandel, Canterbury Purpose Payroll: To provide

More information

Director of Development and External Affairs (DDEA)

Director of Development and External Affairs (DDEA) JOB DESCRIPTION Post Digital Development Manager Job Family Specialist, Professional and Administrative Grade 6 Role code DDM001 Status Full-time Contract Type Permanent Reporting to Director of Development

More information

JOB DESCRIPTION. Emergency Ambulance Control (EAC) Quality Assurance Auditor. Assistant Director of Control and Communications

JOB DESCRIPTION. Emergency Ambulance Control (EAC) Quality Assurance Auditor. Assistant Director of Control and Communications JOB DESCRIPTION POST: REPORTS TO: RESPONSIBLE TO: LOCATION: JOB SUMMARY Emergency Ambulance Control (EAC) Quality Assurance Auditor Control Training and Quality Assurance Officer Assistant Director of

More information

Digital Asset Manager, Digital Curator. Cultural Informatics, Cultural/ Art ICT Manager

Digital Asset Manager, Digital Curator. Cultural Informatics, Cultural/ Art ICT Manager Role title Digital Cultural Asset Manager Also known as Relevant professions Summary statement Mission Digital Asset Manager, Digital Curator Cultural Informatics, Cultural/ Art ICT Manager Deals with

More information

Job Description. Information Manager (Spoke) Band 8b

Job Description. Information Manager (Spoke) Band 8b Job Description Information Manager (Spoke) Band 8b Job Title: Team / Directorate: Band: Responsible to: Accountable to: Information Manager (Spoke) Commissioning Intelligence, Commercial Directorate 8b

More information

INFORMATION TECHNOLOGY AND MEDIA SERVICES

INFORMATION TECHNOLOGY AND MEDIA SERVICES INFORMATION TECHNOLOGY AND MEDIA SERVICES Programmes and Planning, Core Systems Modernisation Programme CSM BI Data Migration Project Manager Full Time, Fixed Term (24 months) Grade G: 36,309-45,954 per

More information

Customer Experience Functional Lead - BaseCamp. Business Change Manager

Customer Experience Functional Lead - BaseCamp. Business Change Manager Position Profile Position: Customer Experience Functional Lead - BaseCamp Position Incumbent: Company: Location: Reporting to: Meridian Energy Christchurch Business Change Manager Date: December 2008 This

More information

Job description. Job title: Server Infrastructure Analyst 1

Job description. Job title: Server Infrastructure Analyst 1 Job description Job title: Server Infrastructure Analyst 1 Department: Resources Service: IT Service Grade: G Post reference number: 1 Job purpose To provide specialist enterprise level design, planning,

More information

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( )

Corporate Services Directorate Number of staff responsible for 7 Budget responsibility ( ) Role Profile template Job Title Service Desk Manager Barnet Band and scale range BBB 47-50 Reports to Head of IS Service area Corporate Services Directorate Number of staff responsible for 7 Budget responsibility

More information

JOB DESCRIPTION. Application Support Analyst

JOB DESCRIPTION. Application Support Analyst JOB DESCRIPTION JOB TITLE: Application Support SECTION: DEPARTMENT: DIVISION: RESPONSIBLE TO: ICT ICT Finance Head of ICT PARTICIPATING JOB HOLDER(S): APPROVED BY: JOB HOLDER(S): Nick Napier tbc HEAD OF

More information

Position description and specification

Position description and specification Position description and specification Position: Business Analyst Future Focus project Group: Infrastructure Services Classification: Band 8 Organisational context Barwon Water s mission is to provide

More information

Business Analyst. Development Team Leader

Business Analyst. Development Team Leader Business Analyst Corporate ICT Development Team Leader None May 2013 This job exists to provide the organisation with quality software development analysis and project management. The position achieves

More information

Qualification Outline

Qualification Outline Qualification Outline Certificate IV in Project Management Practice BSB41513 Get it done. Get it done well Web: www.kneedeep.com.au/certification.html Phone: +61 8 7127 4885 Email: admin@kneedeep.com.au

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

Derbyshire Constabulary

Derbyshire Constabulary h Derbyshire Constabulary Job Description Closing Date Wednesday 28 October 205 at midday HR Service Centre Contact Rachael Stone Tel int 733 00 Extl 0300 330 330 Role Title Technical Support Manager Grade

More information

Job Description. No of Direct Reports : 0. Titles of Direct Reports: 0. Size of Department: 5. Budget Responsibility (direct) :

Job Description. No of Direct Reports : 0. Titles of Direct Reports: 0. Size of Department: 5. Budget Responsibility (direct) : Job Description Job Title : HR Systems Administrator Department : HR Systems, HR Services Reporting to (Job Title) : Senior HR Systems Analyst No of Direct Reports : 0 Titles of Direct Reports: 0 Size

More information

Job description - Business Improvement Manager

Job description - Business Improvement Manager Job description - Business Improvement Manager Main Purpose of job The post has lead responsibility for optimising operational performance within the Operations directorate, and across the Society for

More information

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting

ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting ITIL 2011 Lifecycle Roles and Responsibilities UXC Consulting Date November 2011 Company UXC Consulting Version Version 1.5 Contact info@uxcconsulting.com.au http://www.uxcconsulting.com.au This summary

More information

Release: 2. ICA70111 Graduate Certificate in Information Technology and Strategic Management

Release: 2. ICA70111 Graduate Certificate in Information Technology and Strategic Management Release: 2 ICA70111 Graduate Certificate in Information Technology and Strategic Management ICA70111 Vocational Graduate Certificate in Information Technology and Strategic Management Modification History

More information

Role Description Curator - Digital Assets

Role Description Curator - Digital Assets Role Description Curator - Digital Assets Cluster Agency Division/Branch/Unit Location Department of Planning & Environment Sydney Living Museums Collections & Access The Mint Classification/Grade/Band

More information

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff

JOB DESCRIPTION Facilities Manager Soft Services. RESPONSIBLE FOR: Team Leaders and Contract Support staff JOB DESCRIPTION Facilities Manager Soft Services DIRECTORATE: Merlin Works DEPARTMENT: Facilities Management SALARY: 44,880 RESPONSIBLE TO: Head of Facilities Management RESPONSIBLE FOR: Team Leaders and

More information

Role Description Director ICT Governance, Security and Risk

Role Description Director ICT Governance, Security and Risk Role Description Director ICT Governance, Security and Risk Classification/Grade/Band Band 1 Senior Executive Work Level Standards ANZSCO Code 262112 PCAT Code 1226892 Date of Approval 03 March 2014 Work

More information

Catherine Booth College: School for Learning & Development. The Salvation Army Capability Framework: Generic Matrix

Catherine Booth College: School for Learning & Development. The Salvation Army Capability Framework: Generic Matrix Catherine Booth College: School for Learning & Development The Salvation Army Capability Framework: Generic Matrix V3.0 Sep 2014 Contents ATTRIBUTES... 5 SERVICE USER PERSPECTIVE... 6 TEAM PERSPECTIVE...

More information

Applications Manager

Applications Manager Applications Manager Business Unit: and Delivery Reporting to: Service Manager Direct Reports: Date Created: August 2015 Purpose of the position The Applications Manager provides application management,

More information

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources

ROLE PROFILE. Performance Consultant (Fixed Term) Assistant Director for Human Resources ROLE PROFILE Job Title Reports to Service area No. of staff responsible for Budget responsibility ( ) Performance Consultant (Fixed Term) Assistant Director for Human Resources HR 0 None Purpose of Job

More information

Council is committed to achieving the three key outcomes identified by our local community:

Council is committed to achieving the three key outcomes identified by our local community: Position Profile Position Title: Project Manager - Business Transformation Portfolio (BTP) Fixed Term 18 months Reports to: Department: Section: Information Services Manager Finance & Information Services

More information

the Defence Leadership framework

the Defence Leadership framework the Defence Leadership framework Growing Leaders at all Levels Professionalism Loyalty Integrity Courage Innovation Teamwork Foreword One of the founding elements of Building Force 2030, as outlined in

More information

JOB DESCRIPTION. Contract Management and Business Intelligence

JOB DESCRIPTION. Contract Management and Business Intelligence JOB DESCRIPTION DIRECTORATE: DEPARTMENT: JOB TITLE: Contract Management and Business Intelligence Business Intelligence Business Insight Manager BAND: 7 BASE: REPORTS TO: Various Business Intelligence

More information

Information Systems and Services (ISS) Post Reference No: 9B0932 Effective/Revised: September 2009

Information Systems and Services (ISS) Post Reference No: 9B0932 Effective/Revised: September 2009 London Met Dept: London Met Sect: London Met Unit: Job Title: Information Systems and Services (ISS) Service Development Solutions Architect (Media) Post Reference No: 9B0932 Effective/Revised: September

More information

BSBINM501A Manage an information or knowledge management system

BSBINM501A Manage an information or knowledge management system BSBINM501A Manage an information or knowledge management system Release: 1 BSBINM501A Manage an information or knowledge management system Modification History Not applicable. Unit Descriptor Unit descriptor

More information

QUALITY MANAGEMENT POLICY & PROCEDURES

QUALITY MANAGEMENT POLICY & PROCEDURES QUALITY MANAGEMENT POLICY & PROCEDURES Policy Statement Cotleigh Engineering Co. Limited specialises in the recruitment of engineering & technical personnel in the oil & energy, rail, civil engineering,

More information

ICT Competency Profiles framework Job Stream Descriptions

ICT Competency Profiles framework Job Stream Descriptions ICT Competency Profiles framework Job Stream Descriptions Cluster: Software Products Analysis Design: In the field of analysis, you apply investigative skills to business, technical or organizational problems

More information

WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101

WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 WHITE PAPER IT SERVICE MANAGEMENT IT SERVICE DESIGN 101 Prepared by: Phillip Bailey, Service Management Consultant Steve Ingall, Head of Service Management Consultancy 60 Lombard Street London EC3V 9EA

More information

BISHOP GROSSETESTE UNIVERSITY JOB DESCRIPTION. Business Systems Developer (SharePoint)

BISHOP GROSSETESTE UNIVERSITY JOB DESCRIPTION. Business Systems Developer (SharePoint) BISHOP GROSSETESTE UNIVERSITY JOB DESCRIPTION Title: Business Systems Developer (SharePoint) Grade: SPS 6 Responsible to: Head of IT Job Summary As a member of the IT Services Development Team, to be responsible

More information

Achieve. Performance objectives

Achieve. Performance objectives Achieve Performance objectives Performance objectives are benchmarks of effective performance that describe the types of work activities students and affiliates will be involved in as trainee accountants.

More information

Application Pack. ICT Development and Support Specialist

Application Pack. ICT Development and Support Specialist Application Pack ICT Development and Support Specialist CONTENTS 1. Letter from our Chief Executive 2. Job Advert 3. Job Description 4. Person Specification 5. Guidance notes for completing your application

More information

FAO Competency Framework

FAO Competency Framework FAO Competency Framework FAO Competency Framework Acknowledgements FAO is grateful to the UNAIDS Secretariat, which has kindly permitted FAO to re-use and adapt the explanatory text on competencies from

More information

Business Solutions Manager Self and contribution to Team. Information Services

Business Solutions Manager Self and contribution to Team. Information Services POSITION DESCRIPTION Position Title: Responsible To: Responsible For Agile Test Analyst Business Solutions Manager Self and contribution to Team Position Purpose: The Agile Test Analyst is responsible

More information

Role Description Enterprise Architect and Solutions Delivery Manager

Role Description Enterprise Architect and Solutions Delivery Manager Role Description Enterprise Architect and Solutions Delivery Manager Cluster Agency Division Location Classification/Grade/Band Kind of Employment NSW Health Cancer Institute NSW Information Technology

More information

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

JOB DESCRIPTION. To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk. Job Title: Service Desk Analyst JOB DESCRIPTION Job Holder: Date: Overview of role To provide a high level of customer care to all business users who raise faults or service requests via the Service Desk.

More information

Job Description. Continuing. Details Specific to the Post

Job Description. Continuing. Details Specific to the Post Job Description Job Title: Awareness & Service Improvement Specialist Faculty/Department: ICTD Reporting to: Awareness & Service Improvement Manager Duration: Continuing Job Family: Specialist (IT) Pay

More information

JOB DESCRIPTION. Work Unit: Responsible To: Corporate and Governance Corporate Information Manager

JOB DESCRIPTION. Work Unit: Responsible To: Corporate and Governance Corporate Information Manager JOB DESCRIPTION Job Title: Work Unit: Responsible To: Position Purpose: Pay range: Team Leader Customer Services Corporate and Governance Corporate Information Manager This job exists to: Provide friendly,

More information

Managing for Results. Purpose. Managing for Results Practitioner-level Standards

Managing for Results. Purpose. Managing for Results Practitioner-level Standards Managing for Results Practitioner-level Standards Managing for Results Purpose In all sectors and at all levels managers must have the knowledge, understanding and skills to enable them to grasp the right

More information

London Borough of Havering Job Profile. Directorate: Post Number(s): Grade: SC5 Date last updated: September 2014

London Borough of Havering Job Profile. Directorate: Post Number(s): Grade: SC5 Date last updated: September 2014 London Borough of Havering Job Profile Job Title: Early Help & Youth Offending Service Intervention Worker Service/Section: Children s Services YOS/Early Help Directorate: Children s, Adults & Housing

More information

Objectives of this presentation

Objectives of this presentation MASTER MANAGEMENT ROLES - THEIR PART IN QUALITY IMPLEMENTATION Alan Duff A Duff International Associates Ltd aduffintlass@btconnect.com Executive Summary/Abstract:. Timely implementation of a Master Data

More information

PROJECT MANAGER. Grade: Salary:

PROJECT MANAGER. Grade: Salary: PROJECT MANAGER Grade: Salary: Career Grade F/G* *see career grade structure 24,427 to 33,771 per annum Status: 12 months fixed term contract with potential for a further 12 months extension subject to

More information

Schedule A. MITA Career Level based on Responsibility Level (SFIA v5 Responsibility Levels) https://www.sfiaonline.org/v501/en/busskills.

Schedule A. MITA Career Level based on Responsibility Level (SFIA v5 Responsibility Levels) https://www.sfiaonline.org/v501/en/busskills. PROFILE TITLE MITA Career Level based on Responsibility Level (SFIA v5 Responsibility Levels) https://www.sfiaonline.org/v501/en/busskills.html Software Developer 3 SUMMARY STATEMENT Builds/codes ICT solutions

More information

Job description - Fundraising Database Reporting and Solutions Analyst

Job description - Fundraising Database Reporting and Solutions Analyst Job description - Fundraising Database Reporting and Solutions Analyst Main purpose of job The Fundraising Database Reporting and Solutions Analyst will lead on the requirement gathering, design and creation

More information

The Gateway Review Process

The Gateway Review Process The Gateway Review Process The Gateway Review Process examines programs and projects at key decision points. It aims to provide timely advice to the Senior Responsible Owner (SRO) as the person responsible

More information

Payroll Coordination Officer, Assistant Payroll Officer and all staff and Councillors

Payroll Coordination Officer, Assistant Payroll Officer and all staff and Councillors POSITION: Payroll Officer (Part Time) Award: Victorian Local Authorities Award 2001 Award Classification: Band 5 Division: CEO s Office Department: Finance Date Reviewed: September 2015 Approved By: Manager

More information

Service Management. 702 IT/Technology Service Help Desk and Incident Management

Service Management. 702 IT/Technology Service Help Desk and Incident Management 702 IT/Technology Service Help Desk and Incident Management This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services and assets,

More information

Imperial College London. Job Description. Information and Communication Technologies Division

Imperial College London. Job Description. Information and Communication Technologies Division Imperial College London Job Description Job Title Department / Section Location Reporting To Working Closely With Senior Business Analyst Information and Communication Technologies Division South Kensington

More information

UNIVERSITY OF LINCOLN JOB DESCRIPTION CONTEXT

UNIVERSITY OF LINCOLN JOB DESCRIPTION CONTEXT JOB TITL DPARTMNT LOCATION Financial Systems Manager Finance Brayford Pool, Lincoln UNIVRSITY OF LINCOLN JOB DSCRIPTION JOB NUMBR FS6123 GRAD 6 DAT November 2015 RPORTS TO Senior Finance Manager CONTXT

More information

Head of Engineering Job Description

Head of Engineering Job Description Head of Engineering Job Description (Job Code and Level: E006) Definition: Overall responsibility and accountability for the Engineering function across the UK which will include people and budgetary management.

More information

Government Communication Professional Competency Framework

Government Communication Professional Competency Framework Government Communication Professional Competency Framework April 2013 Introduction Every day, government communicators deliver great work which supports communities and helps citizens understand their

More information

ESKITP7025 IT/Technology Service Help Desk and Incident Management Level 5 Role

ESKITP7025 IT/Technology Service Help Desk and Incident Management Level 5 Role IT/Technology Service Help Desk and Incident Management Level 5 Role Overview This sub-discipline is about the competencies required to manage the contacts made by customers of IT/technology systems, services

More information

The integrated leadership system. ILS support tools. Leadership pathway: Individual profile EL1

The integrated leadership system. ILS support tools. Leadership pathway: Individual profile EL1 The integrated leadership system ILS support tools Leadership pathway: Individual profile Executive Level 1 profile Shapes strategic thinking Achieves results Cultivates productive working relationships

More information

To provide administration support to an administration team.

To provide administration support to an administration team. The Role of Administration Officer Date: 1 September 2007 Central Administration and Finance Team Grade: Grade K Hours of work: 37 Flexible working hours: Yes Suitable for Job Share: Yes Purpose To provide

More information

Information and Communication Technology

Information and Communication Technology Position Description Position Title: Employment Type: Section: Division: Salary Band: Agreement: Reporting To: Enterprise Architect Full Time fixed term ICT Project Services Information and Communication

More information

Manager, Procurement and Contracts

Manager, Procurement and Contracts Position description Position title: Reports to: Directorate: Contract Manager/Team Leader Manager, Procurement and Contracts Operations Date: May 2015 PHARMAC s mission Our legislative objective is: to

More information

CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE

CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE www.gov.gg/jobs JOB POSTING CHIEF NURSE / DIRECTOR OF CLINICAL GOVERNANCE JOB TITLE Chief Nurse / Director of Clinical Governance SALARY Attractive Remuneration Package available with post TYPE Full Time

More information

JOB DESCRIPTION CONTRACTUAL POSITION

JOB DESCRIPTION CONTRACTUAL POSITION Ref #: IT/P /01 JOB DESCRIPTION CONTRACTUAL POSITION JOB TITLE: INFORMATION AND COMMUNICATIONS TECHNOLOGY (ICT) SECURITY SPECIALIST JOB SUMMARY: The incumbent is required to provide specialized technical

More information

Secondment opportunities will be considered as will Job Share, part time and other flexible working requests.

Secondment opportunities will be considered as will Job Share, part time and other flexible working requests. Corporate Services IT Services, Service Delivery ITSM Team - Self-Service and Knowledge Process Manager Available immediately for a fixed term to 31 July 2016 Secondment opportunities will be considered

More information

Business Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury

Business Intelligence Analyst. Business Intelligence Manager (BIM) 1028 Heslerton Road, Dunsandel, Canterbury Position Reports to Business Intelligence Analyst Business Intelligence Manager (BIM) Company Synlait Milk Ltd Date: February 2013 Location 1028 Heslerton Road, Dunsandel, Canterbury Purpose Support Synlait

More information