Job Description. Applications Analyst (BI) (BISRID_033)

Transcription

1 Job Description Job Title: Reports to: Team: Location: Applications Analyst (BI) (BISRID_033) SAP Applications Leader BIS Nelson Job Purpose Responsible for the provision of the overall management of BI environment and to ensure that systems, processes and procedures continue to operate effectively and working to ensure that functional areas are managed to deliver a fully compliant service that supports business requirements. To work with Application/Process Owners and User Groups to identify efficiency improvements, define and introduce required changes and to monitor Data Quality within the applications (with other teams responsible for correcting errors and undertaking improvements). Support may be provided both to users of the systems and to service delivery functions. Support typically takes the form of investigating and resolving issues and providing information about the systems. It may also include monitoring their performance. Issues may be resolved by providing advice or training to users about a SAP application's functionality, correct operation or constraints, by devising work-arounds, correcting faults, making general or site-specific modifications, updating system documentation, manipulating data, or defining enhancements - often in close collaboration with the technical teams and/or with colleagues specialising in different areas, such as network administration and applications support. As Applications Analyst (BI) you will: To be responsible for ensuring high quality BI and reporting services of the SAP environment to the DCWW user base In collaboration with the Service Delivery Leadership Team, to contribute to the development and delivery of the BIS strategy in support of the corporate plan To ensure that appropriate action is taken to investigate and resolve incidents and problems in systems and services To ensure that incidents and problems are fully documented within the relevant reporting systems To coordinates the implementation of agreed remedies and preventative measures To provide high quality management information on customer service levels

2 Principal Accountabilities Skills Required to coordinate and if required the management of user groups to work in conjunction with the training team to develop training needs analysis and training development plans for super users and expert users to be responsible for the development of a prioritised programme of user enhancements supported by business cases to work with business owners/module sponsors the development of annual improvement plans to be responsible for the development of process maps, technical documents and manuals to support business processes to be responsible for the management of workshops to develop and refine processes in response to business improvement requests to responsible for the development and maintenance of process information and any associated documentation to work with AMA representatives to develop and communicate best practice processes to develop the appropriate statistics, and provide regular reports on data quality to monitor and report on error correction to undertake rationalisation and continuous review of processes and procedures to improve reliability of information to work with others to develop procedures and standards, and to own the documentation and any updates to work in collaboration with the BIS Managers and the ICT suppliers, be responsible for the delivery of critical upgrades required by business to ensure that procedures, quality assurance, templates and documentation according to the current SAP standards to participate in maintenance groups in the user organisation to balance the requirements of the functional owner with planning, priority and budget to obtain up to date knowledge about SAP developments in the functional area to investigate and solving customers' problems, which may be complex or long-standing problems that have been passed on by the BIS Service Desk to handle customer complaints or any major incidents to analyse statistics or other data to determine the level of service BIS is providing to write reports analysing the service that BIS provides to meet with other managers to discuss possible improvements to the SAP service such other activities as may required to fulfil the objectives of the role Good knowledge of SAP products Broad knowledge and understanding of a complex applications and technology infrastructure. Good knowledge and understanding of system development lifecycle and its implications on BAU service Good knowledge and understanding of incident management protocols and procedures Have excellent relationship management skills Be able to work in a pressurised situation during incidents

3 Deliverables Reporting Service line activities (issues, risks, availability, capacity, reporting, resourcing, financials) for the BI environment The development, management, delivery and support of the BI Roadmap Project initiation documents defining high-level scope when required Business requirements document describing the project's objectives, when required Business cases defining the costs and benefits associated with requested changes when required Weekly reports will be produced showing progress against outstanding milestones, status, resource requirements, issues, risks and dependencies. Monthly reporting on service availability of BI and BI Roadmap Experience, Qualifications and Skills Description Assessment Method A I T Broad knowledge and understanding of a complex applications and technology infrastructure Good knowledge and understanding of system development lifecycle and its implications on BAU service Good knowledge and understanding of incident management protocols and procedures Be able to work in a pressurised situation during IT GOLD incidents Have excellent relationship management skills Good knowledge of SAP BI products and functionality Demonstrated leadership and management skills. Keen attention to detail. Strong written and oral communication skills and an open communication style with the ability to ideas of new ways of working to improve business efficiency Strong customer service orientation Experience of working in a team-oriented, collaborative environment. Being able to develop information and provide it to others Key: A Assessed via application form I Assessed at interview T Assessed using psychometric / ability test Working Relationships Work closely with the Head of Application (Non-SAP) to align activities and best practice Work closely with the Head of Programme to align activities and best practice Work closely with the solution architects to provide aligned roadmaps Work with business owners to understand requirements Work with the Project Sponsors to understand and document project objectives and scope.

4 Work with delivery work streams to communicate business objectives and requirements, make decisions on delivery options and produce delivery costs and timescales. Work with other related programmes and programme support officers to understand and manage project dependencies. Work with project managers to plan analysis work and highlight risks and issues. Work with Business Sponsors to define accurate, meaningful and measurable business cases. Work with the business owners to define acceptance criteria. Competencies Communication skills The drive and ability to exchange appropriate information with relevant people at the right time. The desire and skills to seek first to understand as well as to be understood. To be as open as confidentiality allows. Corporate Representation - The enthusiasm and ability to lead by example and to project a positive and professional image of DCWW with all contacts and stakeholders at all times. Creativity/innovation The ability to look at issues from a broad perspective, to come up with imaginative solutions, and to identify innovative alternatives to typical, unusual or difficult situations or problems. Critical Thinking - The ability to gather, understand, analyse and interpret information & concepts, verbal or numerical, about people or situations, quickly. Decisiveness - The ability and readiness to make timely, practical and resource effective decisions, and to act on conclusions reached. Developing People The ability to set clear goals for others; to assign responsibility; to measure performance; and to seek and deliver feedback to achieve quality, timely results and enhanced individual performance. Environmental & Organisational Awareness - The awareness of economic, environmental, social and political factors, current and changing, likely to affect the job or the organisation. The ability to assess the impact of these factors on the job or the organisation and to overcome challenges and seize opportunities to optimise effectiveness. Influencing Skills - The ability to make a clear, persuasive presentation of ideas or facts, verbally or in writing; to convince others; to gain agreement or acceptance of proposals or views. Initiative - The ability to actively influence events rather than passively accept them. The ability to see opportunities and to act on them, to originate action. Interpersonal Sensitivity - The awareness of other people and the environment and one s own impact on these. The ability to get on with people in different situations and to work with others to achieve mutual goals. Judgement - The ability to evaluate people and situations and to reach logical, fair decisions. An unbiased, common sense approach Leadership The ability to understand the business needs and to translate these into a shared purpose, strategy and objectives and to motivate and inspire others to work towards these. The ability to gain the respect and commitment of others. Assessment Method A I T

5 Ownership and reliability The readiness to take responsibility for projects or issues and to be accountable for their timely delivery and quality. The capacity and motivation to fulfil consistently any undertakings made. The habit of never letting people down, or promising what can't be done. Self Development The ability to actively seek to understand one s own strengths and development areas and to work continually towards achieving one s potential. Teamwork The belief in the value of synergy; the drive and ability to work with others to achieve a common goal in an optimally effective way If you believe you have the skills and experience necessary to make a success of this role, please apply online by completing our application form at: (select Careers to take you to current vacancies) Closing date: 24 January at midday Dwr Cymru Welsh Water is an Equal Opportunities Employer