User Guide Business Answer Call Voice Mail

User Guide Business Answer Call Voice Mail Verizon Business Answer Call Voice Mail Overview Map Verizon Voice Messaging Services. 2009 Verizon. All Rights Reserved. CN3000_ 02/09

Verizon Business Answer Call Voice Mail Overview Map Thank you for selecting a Verizon voice messaging service. Listen Send Reminders Access another Mailbox or Submailbox Submailboxes ª Exit Special Keys that are always available Cancel or Exit Help º Complete or Skip Listen Menu Repeat Save Erase Reply Rewind Cancel Copy Options Pause Forward ª Help º Greeting, Name Announcement or Passcode Other Mailbox Settings Message Notification Group Lists Help º Exit Skip Enter Mailbox or Group Numbers. When finished, press. Options Previous Time/Date Sender Record message, then press. Greeting, Name Announcement or Passcode Greeting Name Announcement Passcode Other Mailbox Settings Set Time/Date Announcement Autoplay Personal Receptionist Ring Count Create/Delete Submailboxes Calling Card Language Options Message Notification Special Delivery Pager Notification Group Lists Review Change Delete Create Send Menu Send Change Change Re-record Review Add Comments Send Copy Delivery Options ª Delivery Options Urgent Options Private Personal Greeting Return Receipt Busy Greeting Extended Absence Greeting Language Options English Spanish Special Delivery On Program Schedule Pager Notification On Program Schedule

About Your Verizon Business Answer Call/Voice Mail Service Business Answer Call/Voice Mail service can be a benefit to your business and to callers who need to leave you messages. The voice prompts guide you through the different processes. They move quickly from one step to another in order to make the use of the service fast and convenient. Before dialing into your mailbox, please take a few minutes to review this guide and familiarize yourself with the set-up, operation and the many features of your new service. Questions? Please call 1.800.234.2340 1

Table of Contents About Your Verizon Business Answer Call/Voice Mail Service...1 Chart of Mailbox Types and Features...4 Additional Dialing Rates That May Apply...6 Customizing Your Business Answer Call/VoiceMail...6 Getting Started...8 Entering Your Mailbox the First Time From your own telephone... 8 From a remote telephone... 9 Whenever You Want To Use Your Service...10 Special Keys That Are Always Available...10 Listening to Your Messages * Listen menu...12 * Save...12 * Erase...12 Reply...12 Copy...12 * Options...12 * Rewind...12 * Pause...12 * Fast-forward...12 Sending Messages that You Create Mailbox-to-mailbox messaging 1 To another Verizon mailbox subscriber...14 Group Lists...16 Delivery options...16 Scheduling Reminder Calls 1...18...19 Greetings...21 Passcode...24 Time and Date Announcement...24 Ring Count...26 Optional Services...27 Special Delivery Service 1...28 Pager Notification 2...30 Personal Receptionist 2...32 Wireless Notification...33 Multiple Answer Call Submailbox Options 2...34 Creating or Deleting Submailboxes...35 Setting Up Submailboxes...35 Listening to Messages in Submailboxes...36 Send...36 Reply...36 Copy and send...36 Group List Forms...37 Terms and Conditions of Verizon Voice Messaging Services...39 Overview Map...Inside Back Cover 1 Usage charges may apply per use. * Indicates most frequently used features. 2 These are optional features available to subscribers for an additional monthly fee. 2 Questions? Please call 1.800.234.2340 3

Verizon offers a variety of mailboxes Feature Answer Call Single Answer Call Multiple Voice Mail Organizational Mailbox 1 Caller Message Length Unlimited Unlimited 5 minutes 5 minutes Greetings 30 sec 45 sec 30 sec 30 sec Busy Greeting Included Included Included Included Extended Absence Included Included Included Included Mailbox Capacity 30 or 45 minutes 30 or 45 minutes 30 or 45 minutes 45 minutes Message Notification Pager Notification Additional monthly fee Additional monthly fee Additional monthly fee Additional monthly fee Special Delivery Small usage fee Small usage fee Small usage fee Small usage fee Wireless Notification Optional No cost Optional No cost Optional No cost Optional No cost Message Only Mailbox (available as) N/A N/A Available Available Message Storage 30 days 30 days 30 days 30 or 90 days Multiple Mailbox Extensions N/A 8 sub-mlbxs N/A N/A Multiple Number Service Additional monthly fee Additional monthly fee Additional monthly fee Additional monthly fee Personal Receptionist Additional monthly fee Additional monthly fee Additional monthly fee Additional monthly fee Reminder Service Small usage fee Small usage fee Small usage fee Included at no cost Ring Count Change Included Included N/A Included Send messages to Verizon mailbox subscribers Small usage fee for every message destination Small usage fee for every message destination Small usage fee after 80 message destinations Small usage fee after 500 or 5000 message destinations Group Lists 5 groups of 25 5 groups of 25 15 groups of 25 15 groups of 35 or 50 Spanish Prompts Available Available Available Available NOTES: 1 Organizational Mailbox is available as Medium (30 days storage; with Mailbox-to-Mailbox Messaging the first 500 message destinations are free, a per-charge applies thereafter) or High (90 days storage; with Mailbox-to-Mailbox Messaging the first 5000 message destinations are free, a per-charge applies thereafter). 4 Questions? Please call 1.800.234.2340 5

Additional Dialing Rates That May Apply Long distance If you dial the system telephone number from a location outside your local calling area, long distance rates will apply. Measured Service If your service is located in a Measured Service area, local usage or message unit charges will apply for each caller forwarded to your mailbox and for each time you dial your system telephone number. Customizing Your Business Answer Call or Voice Mail Select your own Passcode The first time you dial your mailbox, you ll be required to change your temporary Passcode to a Passcode of your own choice. Your chosen Passcode will then be permanent until you wish to change it again. This will keep your mailbox private and secure. A Passcode is: 4-10 digits in length Easy for you to remember Difficult for other people to guess Sample Personal Greeting: This is the ABC Company. No one is available to take your call right now; but your call is important to us. Please leave your name, telephone number and message after the beep and we will promptly return your call. Or select our automated system greeting: You have reached (your recorded name). At the beep, please leave a message. Sample Busy Greeting: This is the ABC Company. Our telephone lines are busy now; but your call is important to us. Please leave your name, telephone number and message after the beep and we will promptly return your call. Suggestion for your recorded greetings: Instruct your callers to press after they complete their message if they want to review or change their message. Suggestion for your most frequent callers: Inform them they can fast-forward through your greetings by pressing after your greeting has started to leave a message immediately. Name Announcement You ll be asked to record your name as a label for your mailbox. Record either your business name or your first and last name. Prepare your recorded greetings (see pages 21-23) There are three kinds of user-recorded greetings your callers will hear: a Personal Greeting for when you cannot answer your telephone, a Busy Greeting 1 for when you re already on your telephone and an Extended Absence Greeting for when you are out of the office for an extended time. You can record the greetings in your own voice or use our automated 1,2 system recordings. Before setting up your mailbox, plan what you want your callers to hear. You can record a 30-second greeting on single mailboxes and a 45-second greeting on Multiple Answer Call service. 1 If you ignore recording a Busy Greeting or erase it, callers will hear your Personal Greeting. 2 Automated greetings are not available with Multiple Answer Call. 6 Questions? Please call 1.800.234.2340 7

Getting Started The first time you dial your mailbox, you ll be asked to set up your mailbox where your callers messages will be stored until you listen to them. Simply follow the steps below: System telephone number: Mailbox number: Temporary Passcode: Entering Your Mailbox the First Time Listen to the voice prompts. From your own telephone: 1. Dial your system telephone number. 2. Dial your temporary Passcode. 3. Dial your new Passcode. If using Multiple Answer Call: Create up to 8 submailboxes. Press to create submailboxes OR, Press to skip this step. If you press : Press the quantity (between 1 and 8) of submailboxes you want to create. The system will create your submailboxes and the voice prompt will tell you the temporary Passcode for each submailbox. Please tell each submailbox user to individually set up their submailbox with their own choice of a personalized greeting and Passcode. Remember, if you create submailboxes, to include identification of each submailbox and its user when you record your Personal Greeting for the main mailbox. Example: ( is submailbox 1, is submailbox 2, etc.)... press to leave a message for Joe Smith, press to leave a message for Sally Jones, etc. 4. Record your Personal Greetings. Remember to press when you finish recording. 5. Record your name. From a remote telephone: 1. Dial your system telephone number. 2. Press. 3. Dial your mailbox number. 4. Dial your temporary Passcode. 5. Dial your new Passcode. If using Multiple Answer Call: Create up to 8 submailboxes. Press to create submailboxes OR, Press to skip this step. If you press : Press the quantity (between 1 and 8) of submailboxes you want to create. The system will create your submailboxes and the voice prompt will tell you the temporary Passcode for each submailbox. Please tell each submailbox user to individually set up their submailbox a personalized greeting and Passcode. Remember, if you create submailboxes, to include identification of each submailbox and its user when you record your Personal Greeting for the main mailbox. Example: ( is submailbox 1, is submailbox 2, etc.)... press to leave a message for Joe Smith, press to leave a message for Sally Jones, etc. 6. Record your Personal Greetings. Remember to press when you finish recording. 7. Record your name. 8 Questions? Please call 1.800.234.2340 9

Whenever You Want To Use Your Business Answer Call/Voice Mail Service 2. Dial your Passcode. Listen Send Reminders Access another Mailbox or Submailbox Mailbox Options ª To listen to your messages, press. To send a message to another Business Answer Call or Voice Mail subscriber, press. To set a reminder, press. To dial another mailbox or submailbox, press. Press ª for the following options: To change your Greeting, Name or Passcode, set up Time and Date Stamp, Special Delivery Options, Pager Notification, Change Ring Count, set up Group Lists or Personal Receptionist. Special Keys that Are Always Available Complete or Skip This is the Pound key. Press this key to complete the current action and move to the next menu. Cancel, Exit or Move to Previous Menu This is the Star key. Press this key to stop or cancel a current action and return to the previous menu. You may also use this key to exit. Help This is the Zero key. Press this key if you need help or additional information. Advancing through Menu Options You can advance (skip) to the next menu without waiting for the current menu s voice prompts to complete by pressing. Returning to the Previous Menu If you choose a menu by mistake or want to return to the and start another process, press until you hear the voice prompt announce the menu that you want. Help Options There may be times when you have trouble locating your Business Answer Call or Voice Mail features. When this happens, you can use the Help feature to guide you. First enter your mailbox, then from the for all : Press ª for. You can press º at any time for help in locating features. Important Tips: For Verizon Centrex CustoPAK and CustoFLEX 2100 customers only: If the line you are using does have a mailbox and you want to transfer a caller to another mailbox, you will need to: 1. Put the caller on hold by pressing the switchhook. 2. Dial the voice messaging system telephone number. 3. Press. 4. Enter the mailbox number. 5. Press the telephone switchhook. 6. Hang up. If the line you are using does not have a mailbox and you want to transfer the caller to a mailbox, you will need to: 1. Put the caller on hold by pressing the switchhook. 2. Dial the voice messaging system telephone number. 3. Enter the mailbox telephone number. 4. Press the telephone switchhook. 5. Hang up. 10 Questions? Please call 1.800.234.2340 11

Listening to Your Messages You ll know you have messages waiting when you: Pick up the telephone handset and hear an interrupted dial tone, or If your telephone is equipped, your visual indicator either blinks or glows steadily. The is the first selection of options that you will always be offered when you dial into your mailbox. 2. Dial your Passcode. 3. From the, press. Listen Menu Repeat Repeat the message you just heard. Save Save the message you just heard and plays the next message in your mailbox. Erase Erase the message you just heard and plays the next message in your mailbox. Reply Send a reply to the mailbox that sent you the message. Copy Send a copy of the current message to another mailbox. The instructions will ask you to record an introduction to be sent along with the copied message. Options Listen to the previous message and find out the time and date of the current message and obtain the name or number of the sender. Rewind Rewind message by five seconds. Pause Pause message for 20 seconds. Press any key to resume the playback of the message. ª Fast-forward Advance message by five seconds. Cancel/Exit Stop the listening process and returns you to the. To exit your mailbox, continue to press this key until you hear Thank you for calling. º Help Get more information about the options available to you while listening to your messages. Skip Skip ahead to the next message. Listen to Messages Repeat Reply Rewind Cancel Save Copy Pause Help º Erase Options Forward ª Skip Listen to Messages Previous Message Exit Listen Options Time/Date To go back to the previous message, press. Sender For the time and date the message was received, press. You may program your mailbox to automatically play the time and date the message was received. See page 29. For the name of the sender, press. Important Tips: You can recover messages that you erased by mistake, because messages are not actually erased until you exit your mailbox. To recover a message, return to the by pressing. Don t hang up! If you are already at the, press to listen to your messages. When you find the message you accidentally erased, press to save it. You may perform more than one function on a message. For example, you can reply to a message and then send a copy of the same message. You can then either erase or save the message. 12 Questions? Please call 1.800.234.2340 13

Sending Messages That You Create Mailbox-to-mailbox Messaging To send a mailbox-to-mailbox message to another Verizon mailbox subscriber: 2. Dial your Passcode. 3. From the, press. 4. Enter the mailbox number of each person you want to receive the message. If you have created a Group List, you may enter the group number. After you enter each mailbox or group number, the voice will confirm the person s name or telephone number or the name of the group. (To create a Group List, see page 16.) 5. When you have finished entering the mailbox and/or group number, press. 6. Begin recording your message after the beep. 7. When you finish recording, press. 8. After you record your message, you can send it by pressing. 9. If you want to perform one or more of the send options, do not press yet. Press to re-record or add comments to your message. Press to review your message. Press to send a copy to another mailbox or group. Press ª for Delivery Options (see page 16). Press to send the message. Send Options Send Options Send Change Review Send Copy Delivery Options ª Change Re-record Add Comments Important Tips: If you do not know the group number, press º. You will hear information on the Group Lists you have created. Use your touchtone keypad to select the group number you want. Pressing cancels the message and returns you to the. You can also press to undo an action. For example, press to remove a mailbox or group destination that you entered by mistake. You can also press to cancel a recording. For your convenience in creating your group distribution lists, Verizon has provided you with Group List forms (see pages 37 & 38). We recommend making copies of the sample Group List form for future use. NOTE: Mailbox-to-mailbox Messaging is an optional feature. Usage charges may apply. 14 Questions? Please call 1.800.234.2340 15

Group Lists You can create group distribution lists which allow you to simultaneously send a message to several mailbox subscribers. Using this feature keeps you from having to re-enter the telephone numbers to which you frequently send messages. The mailbox numbers for your Group Lists must be within your Regional Calling Area, which can be found in the white pages of your telephone directory. 2. Dial your Passcode. 3. From the, press ª for. 4. Press for Group Lists and follow the voice prompts to set up, review or delete a group list. You will be instructed to enter a group number to record a name for the group. Then, enter the mailbox number of each person to be included in the group. If you accidentally enter the wrong mailbox number, you can cancel this action by pressing. ª Group Lists Review existing Group List Change a Group List Group Lists Delivery Options Delete a Group List Create a Group List When you send a message to another Verizon mailbox subscriber using T-Mail, you can send your message using one or more of the four Delivery Options available to you: Urgent, Private, Return Receipt and Future Delivery. 2. Dial your Passcode. 3. From the, press for Send Options. 4. Dial the mailbox number(s) or Group List(s) and press when finished. 5. Record your message and press when you finish speaking your message. 6. Press ª if you want Delivery Options. You will hear the following four options: Press to mark a message Urgent. Urgent messages automatically go to the front of the recipient s mailbox and are heard before nonurgent messages. Press to mark a message Private. Private messages cannot be copied to other mailboxes. Press to activate Return Receipt. When you activate this feature, you will be notified when the message you are sending has been heard by the recipient. When the recipient listens to your message, the system will automatically send you a message that includes the name of the recipient, the time and date the recipient heard the message, and a copy of the message itself. You can then review it, erase it, copy it to another user, reply to it or save it. Press to mark the message for Future Delivery. Your message will be delivered at whatever time period you specify, up to one year in the future. You will be instructed to enter the time and date for message delivery. If you want more than one delivery option on the same message, you must press ª again after selecting the first delivery option and go back into Delivery Options to select another option. 7. Press to send the message after you have selected your delivery option(s). Send Options Send Options Delivery Options ª Delivery Options Urgent Private Return Receipt Future Delivery 16 Questions? Please call 1.800.234.2340 17

Scheduling Reminder Calls Use Reminder service to help you remember appointments or other important events. Simply choose a future delivery date and time for the reminder message to call you. When delivered, Reminder service will ring your telephone and play the reminder message at the date and time you have set. If you do not answer the telephone, the reminder message will be left as a message in your mailbox. After hearing the reminder message, you can choose to have the same reminder message delivered to you again in the future. To create a Reminder: 2. Dial your Passcode. 3. From the, press for Reminder. 4. Press to create a Reminder. Press to schedule a Daily Reminder. Press to schedule a One-Time-Only Reminder. 5. Follow the voice instructions to create your Reminder. Remember, you will have to enter the time you want the Reminder service to call you by using the keys on your telephone. You can record the Reminder message, review or cancel it at any time. You can have up to three daily and three one-time-only Reminders at any time. Once a one-time Reminder has played, it will be erased. Daily Reminders will continue to play until you erase the schedule. NOTE: Provided at no charge for Organizational Mailboxes. All other mailbox subscribers incur a usage charge when the service is used. Reminders Reminders Create Reminder ª Create Reminder Schedule Daily Reminder Schedule One-Time-Only Reminder Important Tip: If your number is busy or does not answer, Reminder service will ring your telephone 15 minutes later to deliver the Reminder to you. After four unsuccessful attempts to reach you, the Reminder will be put into your mailbox. Definitions Greetings What your callers hear when they reach your mailbox, when you are currently on the line, or when you are on an extended absence. Passcode A 4- to 10-digit number you choose to keep your mailbox private and secure. Time and Date Announcement Automatically hear the time and date each message was sent, before the message is played. Ring Count Program how many rings callers hear before they are transferred to your mailbox. Special Delivery For an additional fee, you can be called anywhere in your Regional Calling Area when new messages arrive in your mailbox. Pager Notification For an additional fee, you can be paged when a new message arrives in your mailbox. Personal Receptionist For an additional fee, you can provide a live receptionist to callers who reach your mailbox. Multiple Answer Call A mailbox where you can add up to eight personal submailboxes on a single telephone line. Language Options 1 Choose whether you wish to hear (and have your callers hear) the system prompts in English or Spanish. AutoPlay 1 Listen to all of your New and Saved messages sequentially without any input after each message has played. Calling Card 1 Send Special Delivery and Pager Notification alerts outside of the regional calling area. 1 This feature may not be available in your area please call for availability. 18 Questions? Please call 1.800.234.2340 19

ª Greeting, Name Announcement, or Passcode Other Mailbox Settings Message Notification Group Lists Help º To change your Greeting, Name or Passcode, see pages 21-24. To set Time and Date Announcement, AutoPlay, Calling Card or Language Options, see pages 24-25. To add Personal Receptionist, see page 32. To set your Ring Count, see page 26. To set up submailboxes, see page 35. To set Special Delivery or Pager Notification, see pages 28-30. ADD Wireless Notification?? To create Group Lists, see page 16. Press º for help with locating features. Greetings Personal Greeting There may be times when you need to change your Personal Greeting to inform callers of new information, for example, a change in the office hours, or where you can be reached if the call is urgent. For this reason, you may change your Personal Greeting at any time from virtually any location. To change your Personal Greeting: 2. Dial your Passcode. 3. From the, press ª for. 4. Press to change your Greeting, Name Announcement or Passcode. 5. Press for Greetings. 6. Press for Personal Greeting. 7. Press to review your current Greeting. Press to keep the current Greeting. Press to record your Greeting. Press to use the Automated Greeting/Name Announcement. Busy Greeting Use your Busy Greeting to inform callers that you are in the office, but you are currently on the phone, and if they leave their name, telephone number and a message you will get back to them promptly. To change your Busy Greeting: 2. Dial your Passcode. 3. From the, press ª for. 4. Press to change your Greeting, Name Announcement or Passcode. 5. Press for Greetings. 6. Press for Busy Greeting. Press to review or change your Busy Greeting. Press for a sample Busy Greeting. Press 3 to delete your Busy Greeting. 20 Questions? Please call 1.800.234.2340 21

Extended Absence Greeting There may be instances when you are away from the office for an extended period, for example a vacation or an out-of-town conference. Use your Extended Absence Greeting to let callers know the dates you will be gone and the date you will return, or to give them an alternate number to use if their call is urgent. This helps you avoid giving callers the impression that their messages are not important by letting them know when you expect to be back in the office to return their call. To change your Extended Absence Greeting: 2. Dial your Passcode. 3. From the, press ª for. 4. Press to change your Greeting, Name Announcement or Passcode. 5. Press for Greeting. 6. Press for Extended Absence Greeting. Press to turn your Extended Absence Greeting on or off. Press to review or change your Extended Absence Greeting. Press to delete your Extended Absence Greeting. Greeting Personal Greeting ª Greeting, Name or Passcode Greeting, Name or Passcode Name Announcement Greeting Busy Greeting Passcode Extended Absence Greeting Personal Greeting Review and Keep Record Automated Greeting/Name Announcement Busy Greeting Review or Change Sample Busy Greeting Delete Extended Absence Greeting Turn on or off Review or Change Delete 22 Questions? Please call 1.800.234.2340 23

Passcode For security purposes, you may wish to change your Passcode from time to time. Your Passcode must be a 4- to 10-digit number that should be easy for you to remember, but hard for others to guess. You may change your Passcode at any time and as often as you wish. To change your Passcode: 2. Dial your current Passcode. 3. From the, press ª for. 4. Press to change your Greeting, Name Announcement or Passcode. 5. Press for Passcode. 6. Dial your new Passcode. 7. Listen to your new Passcode for accuracy. Press to keep the new Passcode. Press to change the new Passcode. ª Greeting, Name or Passcode Greeting Name Announcement Greeting, Name or Passcode Passcode Dial your new Passcode. Listen to your new Passcode. Press to keep it. Press to change it. To hear Time and Date Announcement before each message: 2. Dial your current Passcode. 3. From the, press ª for. 4. Press for Other Mailbox Settings. 5. Press for Time and Date Announcement. Press to turn this feature On or Off. Press to leave this feature On. AutoPlay 1 The AutoPlay feature can be turned on or off. It allows you to listen to all of your New or Saved messages sequentially without any input after each message has played. Messages are strung together with a brief 1- to 2-second pause between messages. Language Options 1 Language Options allow you to choose whether to hear (and have your callers hear) the system prompts in English or Spanish.The default language is English. You may change it to Spanish by pressing ª, then, then, then. You can change the Language option at any time and as often as you like. Calling Card 1 To send messages 2 outside of your regional calling area, you may use your Verizon calling card and the appropriate toll charges will be billed to your calling card. Time and Date Announcement 1 The Time and Date Announcement can be turned on or off. It allows you to automatically hear the time and date your message was sent before it is played. By activating this feature, you will automatically hear the time and date before each message. If you do not wish to have this feature activated for all messages, you may press, then during any individual message to hear the time and date that message was sent. ª Other Mailbox Settings Other Mailbox Settings Time and Date Announcement/AutoPlay Calling Card Language Options Language Options English Spanish 1 This feature may not be available in your area please call for availability. 1 This feature may not be available in your area please call for availability. 2 Only applies to Special Delivery and Pager Notification. 24 Questions? Please call 1.800.234.2340 25

Ring Count (Business Answer Call only) If you have Call Forwarding/Don t Answer, you may set and change at any time the number of rings you would like your callers to hear before their call is forwarded to your mailbox. You can set it for as little as two rings, or as many as eight. This feature is not available with Centrex CustoPAK or CustoFLEX 2100 services. Your callers may hear 1-2 rings more than you have set. To set Ring Count: 2. Dial your current Passcode. 3. From the, press ª for. 4. Press for Other Mailbox Settings. 5. Press to set Ring Count. Press to set number of ring cycles your telephone rings before going to your mailbox. NOTE: Ring Count Change may not be compatible with some hunting arrangements. If you need assistance in hunting situations, please call 1.800.234.2340. The Ring Count Change option is currently not available for Voice Mail subscribers. Multiple Answer Call subscribers can only change the Ring Count from the Main Mailbox. Optional Services Your Verizon Business Answer Call or Voice Mail service is compatible with other Verizon services that can increase your availability to callers, improve your customer service and ensure you get important messages in a timely manner, no matter where you are in your Regional Calling Area. These features are available from Verizon for an additional per-use or monthly fee. Please call your local Verizon Business Office for availability, as some features may not be available in some areas. ª Other Mailbox Settings Other Mailbox Settings To set Ring Count Press to set number of times your phone rings before going to your mailbox. 26 Questions? Please call 1.800.234.2340 27

Special Delivery Service This feature is available to subscribers for an additional per-usage fee. When you are away from the office, Special Delivery service will call you anywhere in your Regional Calling Area 1 and let you know when new messages (or only urgent messages) are in your mailbox. If you wish to send messages outside your regional calling area see information about Calling Card on page 25. To set up Special Delivery: 2. Dial your current Passcode. 3. From the, press ª for. 4. Press for Message Notification. 5. Press for Special Delivery. 6. Press to set/change Number. 7. Press ª for Restrictions. Press and dial the telephone number you want to be notified of new, urgent messages. Press and dial the telephone number you want to be notified of all new messages. When a new message is left in your mailbox, the system calls the number you have pre-designated and instructs you to enter your Passcode and listen to your message. If the call is unanswered, the system will make three additional attempts every 15 minutes. When you are back at your office and no longer need to use this feature, remember to turn it off. NOTE: You will be charged for each new message that Special Delivery attempts to deliver to you. On ª Message Notification Message Notification Special Delivery Special Delivery Set/Change Number Set/Change Number Restrictions ª Establish/Change Blocking Restrictions Urgent Messages Only All Messages 1 A map of your regional calling area is shown in the front of your local Verizon white pages directory. Press to Exit. 28 Questions? Please call 1.800.234.2340 29

Pager Notification 1 This feature is available to subscribers for an additional monthly fee. When you are away from the office and you get a new message in your mailbox, your pager will notify you anywhere in your regional calling area 2. If you have a digital pager, your mailbox number will be displayed. To set up Pager Notification to signal your pager when you have new or urgent only messages: 2. Dial your current Passcode. 3. From the, press ª for. 4. Press for Message Notification. 5. Press for Pager Notification. 6. Press to set Pager Number. Press if pager requires a PIN (Personal Identification Number). Press if no PIN is required. To set for Urgent Only messages: Press ª for Restrictions. Press for Urgent messages only. 7. Press to Exit. ª On Message Notification Message Notification Pager Notification Pager Notification Set Pager Establish/Change Number Blocking Set Pager Number If pager requires a PIN If no PIN Press to Exit. Important Tips: Subscribers to Special Delivery and/or Pager Notification can instruct callers durin their Personal Greeting on how to label their messages to you as urgent. For urgent messages, tell callers to record their message, then press ª. 1 This feature may not be available in your area please call for availability. 2 A map of your regional calling area is shown in the front of your local Verizon white pages directory 30 Questions? Please call 1.800.234.2340 31

ª Other Mailbox Settings Other Mailbox Settings Personal Receptionist 4. Press for Other Mailbox Settings. 5. Press for Personal Receptionist. Press to set up a Single Personal Receptionist. Press to set up Multiple Personal Receptionists. Personal Receptionist Sample Greetings: To encourage callers to transfer before leaving a message: Hello, I m sorry I m not available at the moment. Please leave a message after the beep. If this is urgent, press zero now for a receptionist. Personal Receptionist Set up a single Personal Receptionist Personal Receptionist 1 Personal Receptionist service is an optional feature available to subscribers for an additional monthly fee. You must add this feature to your mailbox prior to setting up the Personal Receptionist service. Personal Receptionist lets you provide a live receptionist for callers who reach your mailbox by instructing the caller to press º before or after they leave a message for you. If different people are available to take calls at different times of day, you can set up the system to automatically allow a different person to answer the phone. In order to make callers aware of this option, you must first change your Personal Greeting. See page 21 for instructions on changing your Personal Greeting. Callers can transfer to a receptionist either before or after leaving a message. To set up Personal Receptionist: 2. Dial your current Passcode. 3. From the, press ª for. Set up multiple Personal Receptionist To encourage callers to transfer after leaving a message: Hello, I m not available at the moment. Please leave a message after the beep. If this is urgent and you need to speak with someone live and also want to leave a message, please record your message, then press the pound key, and then zero. The system does not automatically inform callers of the ability to access a Personal Receptionist by pressing º. You must notify callers of this option in your greeting. Call Forwarding Variable If you have Personal Receptionist service and use Call Forwarding Variable to turn this feature on and off, please use the following special system telephone number to program your Call Forwarding Variable from your line so that your customers will reach Personal Receptionist service: To activate Call Forwarding Variable, press and enter the special system telephone number. To deactivate this feature, press. NOTE: Continue to use your normal system telephone number (found on page 8) to listen to your messages or make changes to your mailbox options. Wireless Notification Only available with Verizon Wireless phones. Not available in all areas. No charge for the feature but it requires activation. Contact your local business office. You can be notified on your Verizon Wireless digital cell phone when you receive a message in your mailbox. You will receive a text message, Your have a voice mail message at xxx-xxx-xxxx (your mailbox access number). You will not be charged for this feature or the text message; however, it does require activation. To order, please call your local business office. 1 This feature may not be available in your area please call for availability. 32 Questions? Please call 1.800.234.2340 33

Multiple Answer Call Submailbox Options Multiple Answer Call gives you a mailbox where you can add as many as eight personal submailboxes on a single telephone line. These eight submailboxes are in addition to the Main Mailbox. The Main Mailbox holder can delete or add submailboxes at any time. We recommend making copies of this sample chart for future use. Fill in the submailboxes you plan to create with the name of the individual or department. A temporary Passcode for each submailbox will be automatically created by the system. The temporary Passcode for the Main Mailbox is on page 8 of this User Guide. Submailbox Number Name Temporary Passcode 1 1111 2 2222 3 3333 4 4444 5 5555 6 6666 7 7777 Creating or Deleting Submailboxes 2. Dial your current Passcode. 3. From the, press ª for. 4. Press for Other Mailbox Settings. 5. Press to create or delete submailboxes. Press to create a submailbox. Press to delete a submailbox. 6. Follow the voice prompts. 7. Press when finished creating the number of submailboxes you want. After you have finished creating submailboxes, the Main Mailbox user must record a Personal Greeting (optional and a Busy Greeting) that announces the submailboxes to callers. (See Personal Greeting on page 21.) NOTE: Each submailbox holder now needs to follow the steps in Setting Up Submailboxes on the next page. Setting up Submailboxes 2. Press. 3. Dial the Main Mailbox telephone number. 4. Dial the Main Mailbox Passcode. 5. Press. 6. Dial your temporary Passcode for the submailbox (see page 34). 7. Follow voice prompts to set up your submailbox. 8 8888 9 Main Mailbox (your name) ª Other Mailbox Settings Other Mailbox Settings Create or Delete Submailboxes Create or Delete Submailboxes Create Delete Follow voice prompts. Press when finished creating all Submailboxes. 34 Questions? Please call 1.800.234.2340 35

Listening to Messages in Submailboxes Multiple Answer Call provides messaging capabilities between the submailboxes and the Main Mailbox. To send a message to another submailbox, enter your mailbox: Press at the Multiple Answer Call. To reply to a message from another submailbox: Press during or after message review. To copy a message to another submailbox: Press during or after message review. We recommend making copies of the sample Group Lists form for future use. GROUP LIST# TITLE NAME NUMBER GROUP LIST# TITLE NAME NUMBER Important Tips: Only the Main Mailbox holder can create or delete submailboxes. All submailboxes can use Reminder service although only three Reminders can be set at any time for the entire mailbox. If a submailbox holder forgets his or her Passcode, the Main Mailbox holder should delete that submailbox and create it again with a new temporary Passcode. All messages in that submailbox at the time it is deleted will be lost. Main and submailboxes can send messages to each other with delivery options of Urgent, Private, Return Receipt and Future Delivery. Follow the voice instructions. Callers who do not make a selection or who call from rotary phones (non-touch-tone) must leave a message in the Main Mailbox. The Main Mailbox holder should always check the Main Mailbox for messages. Each Main or submailbox holder dials their own private Passcode to hear their individual messages. Once at the of a Multiple Answer Call mailbox, you can find out which submailboxes have new messages by pressing. 36 Questions? Please call 1.800.234.2340 37

GROUP LIST# GROUP LIST# Terms and Conditions of Verizon Voice Messaging Services TITLE NAME NUMBER TITLE NAME NUMBER These Terms and Conditions will govern your Verizon Voice Messaging Services ( the Services ) and replace any prior Terms and Conditions for the Services. CHARGES In addition to the monthly recurring charges for the Services, application and/or service order charges may apply. Such telephone service charges may include, but are not limited to, (i) for Message Rate or Measured Service customers, message unit or usage charges for calls forwarded to your mailbox and for calls made from your telephone service location to listen to, send, reply to, or copy messages, or to perform any other activities in connection with the Services, (ii) local or toll service charges if you call your mailbox while away from your telephone service location, (iii) charges for any call forwarding or related functions required to forward calls from any of your telephone numbers to your voice mailbox, or (iv) charges assessed by an alternate carrier if you forward numbers provide by a carrier other than Verizon. In addition to the charges for the Services, you are solely responsible for payment of long distance, toll and other telecommunications charges incurred through use of the Services. Verizon shall not be liable for any such charges. You may not charge any calls to the service access number or mailbox number, or otherwise use the Service(s) in a fraudulent manner. You are solely responsible for selection, implementation and maintenance of security features for defense against unauthorized use of the Services, as well as all charges for associated telephone services. Payment for all charges will be due according to the terms stated on your bill. ALTERNATIVE NUMBERS The Services may not be compatible with numbers provided by a carrier other than Verizon, or such numbers may require that a caller re-enter your telephone number in order to utilize the voice mail service. CHANGES IN CHARGES, TERMS AND CONDITIONS OR YOUR SERVICES Verizon shall have the right (i) to determine the availability of the Services, and (ii) to add, withdraw or change the Services and their features, their functions, and the manner in which they are provided, at any time. Provision of the Services is also subject to availability of facilities. Verizon may change the Terms, Conditions and/or charges for the Services at any time. Use of, or payment for, the Services after the changes become effective will be deemed to be assent by you to the change(s). TARIFF APPLICATION In the event that the Services are at any time subject to tariffs filed with, or regulations of, an applicable state or federal commission, then such tariffs and regulations shall govern the provision of such Services and in the event of any conflict, shall take precedence over any inconsistent Terms, Conditions or charges. LIMITED WARRANTY If the Services do not perform substantially as described to you in the written information provided by Verizon to you, Verizon will repair the Services, at its expense. This warranty does not apply to failures in performance due to acts of God or other causes beyond the reasonable control of Verizon or misuse or abuse of the Services by you or other persons. THE FOREGOING WARRANTY IS EXCLUSIVE AND NONTRANSFERABLE. VERIZON DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE. MAINTENANCE At various times, Verizon will perform routine maintenance on its equipment and facilities that will temporarily render the Services unavailable for use by you. Verizon will attempt to notify you in advance of performing such maintenance by leaving a voice message in your voice mailbox, or otherwise. Verizon shall have no liability as a result of the unavailability of any Services due to the performance of such routine maintenance. 38 Questions? Please call 1.800.234.2340 39

SERVICE INTERRUPTIONS Except for routine maintenance, if Services that are subject to a monthly charge are interrupted, due to any cause other than the act or omission of you, a member of your household, your employees or agents, or a failure of facilities provided by you, for a period exceeding twenty-four (24) consecutive hours, Verizon shall credit you the monthly charges for the Services, pro-rated, for the period of time of the interruption in excess of the twenty-four (24) consecutive hour period. Service interruptions begin at the time you notify Verizon of the interruption. LIMITATION OF LIABILITY Verizon s liability for any claim or damages arising in connection with the Services (including, but not limited to, claims or damages arising in connection with any interruption or other fault, failure, error or deficiency, in the Services), shall not exceed $25.00, plus a refund of the pro-rated charges actually paid for the Services which give rise to the claim or damages. Verizon shall not be liable for any special, indirect, incidental, or consequential damages, including, but not limited to, loss of use, business, profits, data, or messages, or other commercial or economic loss. Verizon shall not be liable for any delay or failure to perform its obligations if such delay or nonperformance arises in connection with any requirement of law or government regulation or order, any action of a governmental entity, acts of God, acts of third parties, fires, floods, epidemics, strikes or other labor disputes, inability to obtain necessary equipment, parts or repairs thereof, freight embargoes, unusually severe weather, or any cause beyond the reasonable control of Verizon. The limitations of and exclusions from liability stated in this section Limitation of Liability shall apply whether claims are brought in contract, warranty, tort (including Verizon s negligence), or otherwise. INDEMNIFICATION You agree to indemnify and hold Verizon harmless from and against any and all liability, claims, damages, fines or penalties (including attorney fees) that may be sustained by reason of your failure to comply with federal, state and local laws, regulations and codes. TERMINATION You are responsible for payment of all charges incurred for Services provided prior to termination. You may notify Verizon at any time that you wish to terminate the Services. Verizon will terminate the Services within thirty (30) days of receiving notification. Verizon may terminate its provision of Services at any time, without cause, upon notice to you. Unlawful, fraudulent or abusive use of the Services may result in the discontinuance of the Services. GENERAL PROVISIONS These Terms and Conditions shall be governed by the laws of the state in which the Services are provided. In the event that any provision of these Terms and Conditions shall be invalid or unenforceable, such invalidity or unenforceability shall not invalidate or render unenforceable any other provision of these Terms and Conditions, and these Terms and Conditions shall be construed as if they did not contain such invalid or unenforceable provision. The Services may not be used to make communications which are unlawful or harassing, or to make unsolicited communications to persons with whom you do not have an established relationship or who have notified you that they do not wish to receive communications from you. YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS AND CONDITIONS AND AGREE THAT IF, AFTER YOU RECEIVE THEM, YOU ORDER, USE OR PAY FOR ANY OF THE SERVICES, THE TERMS AND CONDITIONS AND ANY SUBSEQUENT CHANGES SHALL CONSTITUTE OUR ENTIRE AGREEMENT WITH YOU. THESE TERMS AND CONDITIONS GIVE YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE-TO-STATE. March 19, 2007 40