PATRONUS CORPORATE ROSTER September 2015
KAREN M. DELI CHIEF EXECUTIVE OFFICER Karen M. Deli has a proven track record leading organizations, complex projects and major accounts with an emphasis on customer acquisition and retention strategies. She brings over 25 years of experience directing clinical and customer service operations, training, marketing and business development programs, and business process improvement initiatives. Karen most recently served as the Executive Vice President for Specialists on Call (SOC), the largest most successful telemedicine company in the US. She achieved significant business development while orchestrating operations including a clinical practice of over seventy physicians, client management, new service development, technology and providing budget control. She was responsible for creating new clinical service lines and designing and managing a round the clock contact center. Karen has held executive leadership positions with On Assignment, Inc. (ASGN) and Convergys (CVG). Additionally, Karen has over 25 years of healthcare experience spanning emergency medical service delivery, telemedicine, medical education, and quality improvement in both academia and public safety. Karen received her Masters degree from the Georgetown University McDonough School of Business, Bachelors degree from the University of Virginia and her paramedic training from The George Washington University Medical Center. CAREY GRAINGER CFO & DIRECTOR, CORPORATE DEVELOPMENT Mr. Carey Grainger has over 20 years of experience in financial markets with a unique focus advising and working within the ultra and mass affluent marketplace. Carey has been instrumental in the financial management and operational integration with multiple parallel sales processes and corporate development divisions of several successful companies that he helped build. He also serves as advisor to various companies across a wide spectrum of industries to include medical / healthcare, technology, real estate, and financial services. His experience in representing capital in multiple industries as well as various stages of growth has caused him to be a sought after consultant and operator with regard to tactical and long-term corporate strategy. Previously, Carey was a founder, principal and managing member of the Kairos Companies a group of companies focused on creating and executing specialized and unique investment opportunities in both public and private markets. Simultaneously, Carey was President and CEO of Williams Capital, LLC a dedicated real estate corporate finance company. Prior to Kairos, Carey rose to the positions of Senior Portfolio Manager, Corporate Client Group Director, and Sr. Vice President Investments at Smith Barney / Citigroup. He acted as the Managing Partner of one the largest Wealth Management Teams at Smith Barney / Citigroup where he was responsible for the management and execution of this top ranking team in the areas of equity management, alternative investment consulting and customized risk management solutions for affluent families and family offices. Carey received his BBA degree in Finance from the University of Georgia and is a graduate of The Westminster Schools in Atlanta, GA.
JEFF SIMER MANAGING DIRECTOR, BUSINESS DEVELOPMENT Jeff Simer has joined Patronus Medical as Managing Director of Business Development. He brings over 20 years of experience in the arena of healthcare delivery. Jeff holds degrees from the Fisher School of Business at The Ohio State University, in both Economics and International Business. He spent 18+ years in the Pharmaceutical industry with Searle, Pharmacia and Pfizer. Positions of responsibility included sales, training, operations, and sales leadership. Highlights from this experience were being tapped to lead the integration of over 5,400 sales people upon the introduction of a blockbuster medication into the U.S. marketplace across two major organizations. Prior to leaving Pfizer, Jeff was responsible for a $260mm business unit, leading over 120 colleagues. He was recognized with multiple awards, and is a recipient of the prestigious President s Award for Achievement of Outstanding Results across the organization. Jeff also spent 5+ years in the tele-health industry, working with a start-up to help provide leadership and business development culminating in the signing of over 100 hospitals in the U.S., worth approximately $10mm in annual revenues. Additionally, Jeff has studied at the Wharton School of Business with a focus on Finance. ROBERT W RITCHIE VP, OPERATIONS & TECHNOLOGY Robert has extensive experience managing entrepreneurial operations across a variety of business types. Most recently Robert served for five (5) years as VP of Operations at Specialists On Call (SOC) in Reston, VA. He was responsible for all aspects of operations including contact center, information technology and client services. Prior to SOC, Robert owned and worked in several businesses in both healthcare and the manufacturing field. As a paramedic with over 20 years of experience, Robert brings a unique skillset blending operations, clinical and technology delivery for a seamless, scalable, end to end solution. Some of Robert s more recent achievements include a 2012 Microsoft Award for excellence in his field in integrating Microsoft cloud solutions in tele-medicine. In addition Robert and his team earned the 2012 Nucleus Research ROI award. Robert earned his BS from Radford University and his paramedic degree from Northern VA Community College. Presently, Robert sits on the board for his vehicle manufacturing business he founded over 15 years ago and holds advisory positions in two other business he helped start.
BETTE JONES VP, ADMINISTRATIVE SERVICES Prior to joining Patronus, Bette (Bj) was the Practice Administrator for a Joint Commission Accredited Telemedicine Physician Practice, one of the first telemedicine service providers to receive accreditation. BJ developed, Directed and Managed the Credentialing, Privileging and Licensing department for this organization, an organization that is now practicing in over half of the U.S and had grown to over 100 physicians in three specialties. In addition to overseeing and supporting Physician Services she managed their Joint Commission accreditation and ongoing compliance. BJ s 25 years of experience in healthcare has helped to complement recruiting efforts and screening providers. In addition BJ played a key role in establishing and maintaining the relationship with their malpractice provider, including the renewal process and ongoing maintenance of the plan. BJ has established exceptional internal and external customer service as priority for herself and her staff and has demonstrated that when the organization treats its patients, co-workers, physicians and vendors / contractors all as valued customers, the outcomes and response times are significantly better and excellent relationships are built and remain solid. BJ s goal is always quality patient care which is reliant on assuring there are well qualified physicians and staff. BJ prides herself on customer service consistency, the support offered to the physicians and the trust and relationships this has built. BJ has also had the opportunity to Direct and Manage many other areas including, meeting / conference planning and management, Quality and Peer Review, organization of root cause analysis (RCA) teams (working with the Joint Commission regarding Sentinel Event reporting based on RCA outcome), Prior to joining the Telemedicine world, BJ worked in a hospital system in WA and CA in addition to managing a physician practice in WA State. BRIAN MAYER DIRECTOR, CLIENT SERVICES Brian is an experienced professional with the ability to implement, evaluate and manage a wide range of business operations. He has a comprehensive background in diverse industry verticals, including operations oversight, strategic planning, account management, customer service, training and complex problem solving. He has over ten years of experience as a business owner and entrepreneur where he was awarded with top honors for his business success. Additionally, he has over 10 years of experience in the healthcare industry including managed care, telemedicine, and medical education and training. He has specific expertise with project management and client management for telemedicine services. Brian excels in building and maintaining relationships at all levels within a client organization. His acute focus on quality assurance and customer satisfaction has ensured Brian s success and reputation in the industry. Brian earned both his Masters and Bachelors Degree from Old Dominion University.
LISA RAPER INFORMATION SYSTEMS SPECIALIST Lisa has over 25 years of experience in healthcare including medical practice administration, clinical services, emergency medical services, inventory management and technology implementation and support. Throughout her career, she has not only served in various roles providing patient care, but also supported a broad array of practice lab and surgical monitoring equipment. In addition, Lisa has experience implementing, maintaining and supporting multiple computer networks and software systems used throughout these practices. Lisa joined Patronus with over 5 years of experience in telemedicine where she worked extensively in software development and end user support/training. She assisted in building a Microsoft based system for consult documentation in her last position with an emergency telemedicine company. GC WINE CLINICAL SPECIALIST, PARAMEDIC GC has over 25 years of experience in Emergency Services encompassing Emergency Medical Services (EMS), Fire, Police, and Emergency Management. He has served as an Emergency Responder, Chief Fire Officer, Emergency Manager, Critical Care Paramedic, Fire EMS and Police Instructor, and has provided training and operational medical support for local, state, and federal law enforcement agencies and various military units both in the U.S. and overseas. GC served 10 years in the Air Force Reserves as a Crash Rescue/Fire Protection Specialist and Paramedic where he earned several military commendations and awards, and received an Honorable Discharge. GC is a National Registered Paramedic, and graduate of the Critical Care Emergency Transport Program at the University of Maryland Baltimore County. He is a graduate of the CONTOMS basic and advanced EMT-Tactical programs. GC holds certifications and instructor credentials in many aspects of Emergency Services. GC holds a Masters Degree in Public Administration (MPA) from Barry University and holds undergraduate degrees in Public Administration, Fire Administration, and Emergency Medical Services.
CHUCK HALCOME CLINICAL SPECIALIST, PARAMEDIC Chuck has over 24 years of patient care experience. He retired from the US Air Force in Oct 2014 after honorably serving for 23 years. His Career ranged from serving on an inpatient medical surgical ward, Intensive Care Unit, Labor and Delivery to remote field care in Special Operations Medicine, and now serves as the President of the National Tactical Emergency Medical Support Council and consults as a subject matter expert with federal, state, and municipal level SWAT teams on the care for K-9 working dog care. His years of service were highlighted with assignments as Lead Instructor at the University of Maryland Baltimore Shock Trauma, serving Presidential Support Units, and Special Operations Front line Units. Chuck was recognized in 2007 as the Special Operations Medic of the Year by the Special Operations Medical Association. Chuck is certified as a National Registered Paramedic, Critical Care Transport Paramedic, Flight Paramedic, Tactical Paramedic, and Advanced Tactical Practitioner by US Special Operations Command. Chuck earned a Bachelors degree in Emergency Medical Sciences at Western University. Chuck is also a certified Instructor with the American Heart Association in Advanced Cardiac Life Support, Basic Cardiac Life Support, and Pediatric Life Support. With the National Association of Emergency Medical Technicians in PreHospital Trauma Life Support, Advanced Medical Life Support, Tactical Combat Casualty Care. LARRY COLLIER CLINICAL SPECIALIST, PARAMEDIC For nearly 30 years, Larry worked for the Fairfax County Fire and Rescue Department in Virginia, a premier community-focused fire and rescue department serving over 1 million residents (approx. 90,000 annual incidents) with a compliment of 1,400 uniformed men and women. Larry served in many progressively responsible roles throughout his career ranging from; Shift Leader, Public Information Officer, Director of Life Safety Education, Basic Training Instructor and his final assignment until his retirement as a Battalion Management Team Captain. As a Captain, Larry was responsible for the quality, training and delivery of EMS services for a battalion of approximately 50 providers - 15 of whom were paramedics. After retirement Larry spent 2 years in Iraq supporting the U.S army with fire operations/training and EMS services. Larry was an EMS instructor at the George Washington University Medical Center for over a decade. He is also a Certified Personal trainer and tri-athlete.