WENDY L. FRASER, PhD 9628 Regency Loop SE Olympia, Washington Curriculum Vita

Transcription

1 WENDY L. FRASER, PhD 9628 Regency Loop SE Olympia, Washington Curriculum Vita PROFESSIONAL STRENGTH Growing people and organizations; enhancing interpersonal aspects of the organization while improving operational efficiency and service delivery. SKILLS ASSESSMENT Leadership and Strategy Facilitated executive retreats, employee engagement strategies, labor-management teams, strategic planning, team building, and other organizational initiatives Consulted and designed performance improvement interventions for organizationwide initiatives, individual managers and employees, and teams Conducted Baldrige assessments with several public agencies Implemented organization development initiatives within every sector Coached executives, middle managers, and first line supervisors on leadership, performance results, strategic planning, and development Presided over a ten-member board in an international non-profit organization Organization Development Developed and/or delivered learning curriculums for quality improvement, Lean/Six Sigma, diversity and inclusion, team management, leadership development, human resources, change, ethics, budgeting, meeting management, career development, facilitation, trust development and repair, personality assessment, communication strategies, strategic planning, conflict management, organization development, consulting, culture and organization assessment, surveys, performance measurement. Managed large scale organization and employee development programs and services Organized conventions, meetings, and conferences for groups up to 1,000 Designed and conducted performance audits Monitored multi-million dollar budgets for a public agency Facilitation, Coaching, & Teaching Revamped the curriculum and provided guidance on the Certified Public Manager national credentialed program for the University of Washington-Tacoma Currently teach in several programs at the graduate and undergraduate level Facilitated public meetings, teams, advisory committees, and conflicted groups Coached people on their individual and professional development Motivated employees to participate in change efforts and improvement teams Counseled leaders of culturally diverse and sensitive groups to resolve conflict Supervised and participated in the training and development of local, regional, and international leaders

2 PROFESSIONAL EXPERIENCE Practitioner Fraser Consulting, LLC Owner, May 2002 present WENDY FRASER, PhD, page 2 Higher Education Saint Martin s University, Master of Business Administration Program Adjunct Faculty, August 2012 present University of Washington Tacoma, Key Bank Professional Development Center, Lean/Six Sigma Green Belt and Black Belt Faculty, February 2012 present Certified Public Manager Program Lead Curriculum Developer and Faculty October 2012 present University of Washington Seattle, Executive Masters in Public Administration Guest presenter for course on managing process improvement Cascade Center lead instructor for Managing Process Improvement course Brandman University, MA Human Resource Management, Master in Business Administration, and MA Organizational Leadership Adjunct Faculty, October 2011 December 2012 Chapman University, Organizational Leadership Masters Program Part-Time Faculty, August 1998 January 2002 Public Sector Washington State Department of Revenue Organization Development and Quality Improvement Director, July 1997 June 2005 Washington State Department of Ecology Employee Development and Training Manager; March July 1997 Budget Analyst; February March 1994 Quality Improvement and Process Management Facilitator and Director February 1990 July 1997 Non-profit Sector LeaderShape Co-Lead Facilitator, March 2007 present Key Leader Lead Facilitator, April 2005 November 2014 Circle K International International President; August August 1990

3 WENDY FRASER, PhD, page 3 AWARDS AND HONORS Highlights 2011 Circle K International Humanitarian Award Honored for developing service leadership in youth in several countries Golden Acorn Award Washington State Parent Teacher Association Honored for volunteerism and running a 5-year Passport Club program for 500 elementary-aged students Governor s Sustainable Leader Award Recognized contributions made while at the Department of Revenue. Approximately 20 leaders statewide are recognized annually for this award out of 100,000 state employees Commanders Recognition for Outstanding Teaching Fort Lewis Recognized as the annual recipient for this award out of all Chapman University instructors on base. EDUCATION AND CERTIFICATIONS Doctor of Philosophy, Human and Organizational Development Dissertation Title: Trust violation and repair: An exploration of the views of work group members Fielding Graduate University, 2010 Master of Arts, Human and Organizational Systems Fielding Graduate University, 2008 Master of Arts, Organizational Leadership, 1996 Chapman University, Tacoma, Washington Master of Science, Human Resource Management, 1994 Chapman University, Tacoma, Washington Bachelor of Arts, Management and Finance, 1991 Saint Martin's College, Lacey, Washington Black Belt Lean Six Sigma Certification University of Washington Tacoma, 2013 Evidence Based Coaching Certificate, Fielding Graduate University, 2006 Examiner, Washington State Quality Award Myers Briggs Type Indicator (MBTI) Qualification Certification, 1997

4 WENDY FRASER, PhD, page 4 GRADUATE-LEVEL COURSES TAUGHT Saint Martin s University August 2012 present MBA - Organization Behavior MBA - Operations Management BA Integrated Marketing Communications MBA - Policy and Strategy BA Organizational Management BA Operations Management BA Policy and Srategy Brandman University October 2011 December 2012 Organizational Dynamics Organization Development & Change Human Resource Management Organizational Leadership Capstone Chapman University Teams and Leaders core class for MAOL program Women in Leadership elective class for MAOL/MSHRM program Total Quality Leadership elective class for MAOL/MSHRM program University of Washington Tacoma/Key Bank Professional Development Center June 2012 present Green Belt Lean/Six Sigma Certification Program Black Belt Lean/Six Sigma Certification Program Orientation and Personal Development Certified Public Manager Process Improvement and Project Management Certified Public Manager University of Washington Evans School for Public Affairs May 2013 present Process Management guest lecturer for Executive Masters of Public Administration program Managing Process Improvement Cascade School two-day program Certified Public Manager Program Washington State ; and present Orientation and Systems Thinking Organization Assessment Process Management Facilitation and Group Methods Closure Class Emotional Intelligence PUBLICATIONS Fraser, W. (2010). Trust, violation, and repair: An exploration of the views of work group members. Doctoral Dissertation. Fielding Graduate University, Santa Barbara, CA

5 PROFESSIONAL PRESENTATIONS WENDY FRASER, PhD, page 5 International Organization Development Association/Organization Development Network, October 2015 Trust Repair Strategies National Institute of Public Finance, July 2015, Malibu, California Exploring Authentic Leadership in Public Office Washington State Lean Conference, October 2014 Trust Repair in a Lean Culture University of Tennessee at Chattanooga, September 2014 Trust and Teamwork Washington State Department of Social and Health Services, May 2014 Engaging Excellence through Appreciative Inquiry Washington Student Achievement Council, May 2014 Trust and a Culture of Lean American Society for Quality South Sound Chapter, February 2014 Immunity to Change National Coalition of State Liquor Administrators, Honolulu, HI, June 2013 Lean Six Sigma and Government Washington State Certified Public Accountants, Tacoma, WA, April 2013 Evolution of Performance Improvement International Association of Industrial Accident Boards and Commissions, Annual Conference, Seattle, WA, April 2012 Immunity to Change and Working with Multiple Generations American Society for Quality, Pacific Northwest Chapter, Monthly meeting, May 2012 Trust Repair: Is it Possible? Organization Development Network, Annual Conference, Baltimore, MD, October 2011 Trust Repair: Is it Possible? Concurrent Session Office of Financial Management, Annual Conference, Olympia, WA, September 2011 Trust Repair: Is it Possible? Concurrent Session

6 Police and Fire Chaplains Academy, Burien, WA, Multiple times since May 2011 Emergency Services Families Program Session American Society for Quality, International Conference, Seattle, WA, 2005 Baldrige and the Public Sector: A Case Study from the WA Department of Revenue Federation of Tax Administrators, Annual Conference, June 2004 Organization Development at the Washington State Department of Revenue Baldrige at the Washington State Department of Revenue WENDY FRASER, PhD, page 6 PROFESSIONAL PRESENTATIONS (Continued) Washington State Quality Award, Symposium, Seattle, WA May 2002 How being an examiner helps my organization LeaderShape Institute 6-day leadership development program University of Tennessee at Chattanooga May 2014 Bowling Green State University, Ohio May 2013 George Mason University, Fairfax, VA - May 2011 Georgia Tech University, Atlanta, GA August 2010 University of Memphis, Memphis, TN May 2008 Circle K International, Indianapolis, IN May 2007 Key Leader 3-day leadership development program for high school students San Diego, California Scheduled October 2014 Seattle, Washington Scheduled November 2014 Santa Rosa, California March 2014 Santa Barbara, California November 2013 Gresham, Oregon October 2013 Approximately 22 other locations throughout the United States, Canada, and the Caribbean from April 2005 through Spring 2013 PROFESSIONAL MEMBERSHIPS AND VOLUNTEER ACTIVITIES Reviewer, Academy of Management, articles and workshop submissions Member, American Society for Quality Member, Organization Development Network Member, International Positive Psychology Association Sponsored Youth Coach, Kiwanis Club of North Thurston

7 Advisor, River Ridge High School Key Club Advisor, River Ridge High School, AVID Program (college preparation program)