Adding an Account 1. After clicking the Bill Pay tab, select the account from the drop-down list. 2. Review fee information (if applicable). 3. Select the starting digit for the Bill Pay check number. Your online bill pay checks begin with this number in order to distinguish them from your regular checkbook drafts. 4. Click the I Agree checkbox, and then click Submit to agree to the fees. You can continue adding accounts at this point or you may navigate back to other options. The Add Account option only appears in the main menu bar until all eligible accounts have been added.
Adding Payees 1. Click Add Payee. 2. Select Pay a Company, and complete all required fields. Payee Name: Enter the payee name. Payee Account Number: Enter account number with Payee do NOT enter your checking account number. Input account number exactly as shown on payment stub. Payee Address: Enter the payee remittance address exactly as shown on payment stub. 3. Click Submit to search the electronic database for the payee and add it. If the company is not listed in the electronic payee database, click Add Check Payee at the bottom of the screen. It is not uncommon for Check Payees to become Electronic Payees and vice versa. Make sure that on your Alerts tab, you are registered to receive alerts for when the events Bill Pay Changed to Electronic and Bill Pay Changed to Check occur.
Payee Name: Enter the payee name. Payee Alias: Payee alias is a nickname for the person/company you are paying and is only visible to you. Payee Account Number: Enter account number with Payee. This is NOT a field in which to enter your bank account number. If you do not have an account number with this payee, enter your last name. Payee Address: Enter the payee remittance address exactly as shown on payment stub. Check vs. Electronic Payees Payments are processed electronically or via check.
Payees are either designated as Check or Electronic. Electronic payees are able to process payments via electronic means. The funds for these payments debit your account on what is called the Payment Date. Making a payment to a check payee is exactly like writing a check from your checkbook. The payment is sent via check to the recipient via U.S. Postal Service First-Class Mail. The funds for these payments debit your account whenever the recipient cashes it and the check clears. Using Menus to Navigate Bill Pay Using the Bill Payment Center is convenient, but there are times when you require the full features of Bill Pay, which are accessed through the menu tabs. New Payment (Quick Payment) To schedule multiple payments simultaneously, click New Payment > Quick Payment. 1. Select the check box for up to 10 payees. 2. Click Continue. 3. Enter the Amount of the payment and the Account to debit. Payment Date is the processing date. Est. Arrival is the estimated arrival date of the payment. Add a Memo if desired. Memos only display on payments made to Check Payees. 4. Click Continue.
5. Click Confirm to schedule payments, Edit to change, or Cancel to delete payments. 6. Click Confirm to complete payment. Success message displays. View, Edit, or Delete Payment 1. Locate payment in the Scheduled Payments list and select View, Edit, or Delete. 2. Review payment details and Return, Submit, or Delete, depending on action. Recurring Payment Do not edit a recurring payment on the scheduled payment date! This action duplicates the payment. Always edit the recurring payment after the scheduled payment date. Recurring payments are ideal for repetitive payments. Recurring payments can be set up to process: One-Time: One calendar date Weekly: Every week on a particular weekday Bi-Weekly: Every 2 weeks beginning on the selected calendar date Monthly: Once a month on the selected calendar date Semi-Monthly: On any 2 dates in the same month
Quarterly: Every 3 months beginning on the selected calendar date Semi-Annually: Every 6 months beginning on the selected date Annually: Once per year on the selected month and day Confirmation numbers for recurring payments remain the same for the duration of the payment.
1. Enter the following fields Pay from account: The account to debit for the payment. Payee: Payee name, account number, and payment type display. Payment Amount: Dollar amount Memo: Memos appear on check payments but do not appear on electronic payments. All memos are retained in the Bill Pay history. Save memo for future payments: Saves the memo for use in recurring payments. Alert when payment is processed: If the Bill Payments Paid Event Alert in Settings is checked, you can check this box to receive alerts when this particular payment is processed. It must be checked in both places to receive an alert. Frequency: Select the frequency of the payment. Payment Date (or Start Date): Enter the date the first payment is to be processed or check the box indicating the payment should always be processed on the last business day of the month. Second Payment Date (Semi-Monthly payments only not shown): Enter the date of the second payment of the month. Expiration Date: If a frequency other than One-Time is entered, enter the last day the payment is to be processed or check the box indicating the payment does not expire. Payment Description: Description does not carry through with check or electronic payments but is retained in the Bill Pay history. 2. Click Confirm to schedule payment, Edit to change, or Cancel to delete payment. 3. Click Confirm to complete payment. Success message displays. Variable Payment (not shown): If payment amount changes from payment to payment, check the Variable Payment box. After each payment, the amount is zeroed out and you must Edit the payment to reflect the new amount. Do not edit a recurring payment on the scheduled payment date! It duplicates the payment. Always edit after the scheduled payment date.
History After end-of-day, a processed payment history is available. View Payment History For : All History : 19 months Last 7 days Last 30 days Search Payment History: Search fields display. Options include Payee name, date range, and amount range. Payments to deleted payees cannot be searched by Payee but are still included in the Payment History. Search for these payments by date or dollar amount. Alerts In the Settings tab, under the Alerts submenu, users can create Event Alerts. The Email column is optional and may not appear on your screen.
Bill Payments Paid: Triggered after a bill is paid and if the user selected Alert when payment is processed while adding payment. (See screen shot below) To be alerted for Paid, Expiring, Failed and Rejected; both the edit event alerts and the Alert when payment is processed must be checked. Bill Pay Changed to Electronic: Payee converted from check to electronic Bill Pay Expiring Payments: Recurring payment expiring Bill Payments Failed: Electronic payment failed due to NSF or communication errors Bill Pay Changed to Check: Payee converted from electronic to check Bill Payments Rejected: Payment was rejected from ipay
Bill Payment Center Once you have indicated the account(s) you would like to use for Bill Pay (above), clicking the Bill Pay tab directs you to the Bill Payment Center. Use the Bill Payment Center as a one stop shop to view upcoming and past payments, as well as set-up new payments. Widgets in Bill Payment Center (by column) Since the Bill Payment Center is a configurable screen, the arrangement you see here is just one option. Select Configure This Page to change the look of your page. Individual widgets are configured by clicking the icon. Account Selector: By default, the system shows all accounts. If you prefer to view one account at a time, select it here. Make Payments: Type in the dollar value for the payment(s) to established payees. Outstanding Payments: This widget shows bill pay CHECK payments that have been issued within the past 90 days but not yet cleared the account. The Number of days to retain history parameter setting on Core must be populated to 90 in order for the Outstanding Payments widget to display accurate results.
If an outstanding payment has cleared the customer s account and is still outstanding; or if a check is stopped, voided, or encoded wrong, it remains on the outstanding payment widget for the number of days to retain history setting. We are unable to remove an outstanding payment from the payment widget. Scheduled Payments: At-a-glance information for the scheduled payments is for the month selected in the calendar widget. A scheduled payment for $0.00 indicates that this payment is set up as recurring and must be edited before it processes. Payments of $0.00 do not process. Recent Payments: Displays payments processed for the selected calendar month. Payment Calendar: Browse upcoming and past payments by scrolling through calendar months/years. Dates in GREEN: scheduled payments Dates in PURPLE: processed payments Transfer: Allows you to transfer money between accounts. Account Balances: Displays listing of balances.