BILL PAY. Frequently Asked Questions

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1 BILL PAY Frequently Asked Questions Q: What is Bill Pay? A: Bill Pay is a third-party vendor that allows you to pay all your bills from one website. Bill Pay is part of your Online Branch and is connected to your checking account. No more writing checks or searching for stamps to pay your bills. Q: How do I pay a bill? A: To pay a bill, go to the Bill Pay Payment Center by clicking the Payments tab and then Pay your bills. In the Payment Center, you should see a list of all the businesses or people you have set up in your Bill Pay. Next to the person or business you want to pay, type in the payment amount. Then review the default payment date, which is the earliest date the biller can receive your payment. To change the date to a later one, click the calendar icon and select your desired date. In some cases, you may be able to send it at an earlier date for a fee. Be sure to note this date is when the money will be debited from your account as well as the date your payee will receive the money. Hit Make Payments after you have set all your desired bills. Page 1

2 Q: How do I add a payee? A: From the Payment Center, click the Add a company or person to pay button. You can either look through the list of companies already loaded into the system, or you can search for a company by name. To search by name, type the business name in the search bar. Once you have found the company you re looking for, input all the required information. Hit Add Bill when you re done. Page 2

3 Many commonly used companies, including Puget Sound Energy and Verizon, are already in the system. You can find them by clicking on the category listings on the search page. If you can t find the company you re looking for, which happens especially with small local businesses, you will need to add them to your list manually. Select the Other Company icon and fill in the required information. Click Add Bill when complete. Q: How do I know what day my account will be debited? A: Your payment will be deducted from your account on the date you selected when making the payment. For most payments, the money will come out of your account the same day it reaches your biller. In some cases, notably to a small local company or an individual, the payment will generate a check that will be mailed to the biller. A check may also be generated the first couple times you make a payment to a new biller. When a payment is done with a paper check, the funds won t be deducted from your account until the biller deposits the check. The date provided when you set up the payment is the date the check should arrive to the biller; most payments should then clear your account within a couple days. Page 3

4 Q: How do I change the information on my bills? A: To change or delete a payee, click on Manage My Bills in the left navigation bar and then select the biller you want to change and the option you re interested in. Make all the changes you need and then be sure to hit Save Changes. Note that only part of your account number with the biller is visible for security reasons. Q: Where do I find payment history? A: From the Payment Center, click the Bill History link in the left hand navigation bar. You can then choose to see payments from a variety of time frames. You can also choose to sort payments by type, business and more. Page 4

5 Q: How do I find payment history from the old Bill Pay system? A: There are a couple ways to find payment history from the old Bill Pay system. Try searching your transaction history for the payee name, Bill Pay or Chantilly. If you can t find what you re looking for, contact Verity Credit Union at (206) Q: How do I set bill reminders? A: From the Payment Center, click the Manage My Bills link in the left navigation bar. Then select the biller from the dropdown menu that you want to set a reminder for and choose Set up reminders for this bill. To set up reminders, enter your next due date, how often you want to pay, your normal payment amount, and how far in advance you want to be reminded of the upcoming bill. If you want reminders, choose how often you want to ed. When done, hit Save Changes. Page 5

6 The reminders will appear in a box on the right side of the Payment Center, along with any pending or recent payments. Q: How do I enroll in ebills? A: Only certain businesses are available with ebills. If a payee is eligible, you will see a Get Bill button next to the business in the Payment Center. Q: How do I transfer money to another financial institution? A: External transfers are available by visiting the Payment Center and clicking Transfer Money in the left navigation bar. To make the transfer, select the required accounts, enter the amount you want to transfer and the date you want the money to be debited from your Verity account. Then hit Preview Transfer. Page 6

7 The first time you transfer to an account at another financial institution, you need to set up the external account. This process generally takes a couple days. To set up an account, click the Add an Account link. Next input the required information and click Add Account. Some time in the next couple days, Verity will make two test deposits into the account and one withdrawl. After that happens, come back to the Transfer Money section of Bill Pay and enter the two deposit amounts when prompted. After you verify the account, you will be able to transfer money from Verity to the account at another financial institution. Q: Will my Bill Pay payees and scheduled/recurring payments move over to the new Online Branch and Bill Pay? A: Yes. Payee or biller information set up in the current Bill Pay system will move over to the new one. Recurring payment information will also transfer; however any payments scheduled for the weekend of the system conversion may be delayed. We encourage people who need to have bills paid that weekend or the following week either find another means of payment or pay them early. Q: What will happen to my scheduled bill payments that are set for the downtime? A: Bills scheduled for payment during the weekend of the Online Branch conversion will still get paid, however they may be delayed. Verity encourages people to either pay those bills early or find other means of payment if you re concerned. Q: Who do I call for questions about Bill Payments? A: Bill Pay Member Service can be reached at (855) between the hours of 4:00 a.m. to 10:00 p.m. PST, 7 days a week. 01/2014 Page 7