First Financial Bank Online Banking Bill Pay User Guide

Transcription

1 First Financial Bank Online Banking Bill Pay User Guide

2 First Financial Online Banking Bill Pay User Guide Table of Contents ACCESSING BILL PAY...4 Enrolling in Bill Pay...4 Launching Bill Pay...5 Getting Around...6 MANAGING PAYEES...7 Adding Payees...7 Editing/Deleting Payees PAYMENTS Making One-time Payments Making Recurring Payments Editing/Stopping a Single Payment Editing/Stopping a Recurring Payment Making a Rush Payment Viewing Payment History Viewing Pending Payments Hiding Payees MAKING TRANSFERS Adding Transfer Accounts Transferring Funds Creating Recurring Transfers MAKING GIFT PAYMENTS Adding Gift Recipients Making Gift Payments SETTING UP BILL PAY ALERTS AND REMINDERS Setting Up Alerts

3 First Financial Online Banking Bill Pay User Guide Setting Up Reminders SETTING UP EBILLS UPDATING PERSONAL INFORMATION AND PREFERENCES Managing Pay from Accounts Updating Personal Information and Mobile Contact Number.. 41 Adding/Removing Challenge Phrases Managing Bill Pay Alerts and Reminders Managing Payee Categories USING THE CALENDAR

4 Accessing Bill Pay First Financial Online Banking Bill Pay User Guide Enrolling in Bill Pay To enroll in Bill Pay: 1. Follow the steps to enroll in online banking. These are found in the Online Banking User Guide. 2. On the Accounts page, click Services (1), then click Bill Payment (2). The Bill Pay Account Selection page opens. 3. Select the check box(es) for the associated accounts you wish to use for making payments, then click Enroll in Bill Pay. The Enrollment Successful page opens indicating accounts are ready for making payments. 4

5 First Financial Online Banking Bill Pay User Guide Launching Bill Pay To launch the bill pay system: 1. In online banking click Services (1), then click Bill Payment (2). The Bill Pay Payments home page opens. 5

6 Getting Around First Financial Online Banking Bill Pay User Guide Most typical bill pay functions can be executed directly from the Payments home page, with additional features also accessible from the page. Add new Payee (1) View Payee details (2) Select Pay From account (3) Enter payment amount (4) Select payment date (5) Pay! (6) Tabs persist across the top of every page, making it easy to access additional features. Payments Transfers Gift Pay Calendar My Account Help Home page for making payments and adding Payees, viewing history and ending payments, etc. Transfers page for transferring funds to external accounts. Gift Pay page for sending gift or donation payments. Calendar for viewing pending or processed transactions. Preferences page for managing Pay From accounts, personal and security information, bill pay alerts and Payee categories. Online help. 6

7 Managing Payees First Financial Online Banking Bill Pay User Guide Adding Payees To add a Payee: 1. On the Payments page, click Add a Payee. The Add a payee Payee Type page opens. 7

8 First Financial Online Banking Bill Pay User Guide 2. Select the Payee type, then click Next. The Add a payee Payee Information page opens. 3. Enter the Payee information, ensure information is correct, then click Next. The Add a payee More Information page opens. 8

9 First Financial Online Banking Bill Pay User Guide 4. Enter the additional information: Account holder name, Payee address, etc., then click Next. The new Payee is added to the Payments page and is ready to receive payments. 9

10 Editing/Deleting Payees First Financial Online Banking Bill Pay User Guide To edit or delete a Payee: 1. On the Payments page, click the Payee name link. The Payee details page opens. 2. In the Additional Actions section, click Edit payee. The Edit payee page opens. 10

11 First Financial Online Banking Bill Pay User Guide 3. Edit the Payee info (1), select options to delete payee or disable ebills (2), then click Submit (3). The edit is performed confirmation page opens. 11

12 First Financial Online Banking Bill Pay User Guide Payments Making One-time Payments To make a one-time payment: 1. Follow the steps to Add a Payee. 2. On the Payments page, for the desired Payee, select a Pay From account (1), enter a payment amount (2), select a payment date (3), then click Pay (4). The Payments scheduled page opens confirming the payment and showing the payment details. Payments are processed at 4 p.m. on the day scheduled. Up until that time, pending payments can be edited or stopped. See Editing/Stopping Payments. 12

13 Making Recurring Payments First Financial Online Banking Bill Pay User Guide To make a recurring payment: 1. Follow the steps to Add a Payee. 2. On the Payments page, for the desired Payee, select a Pay From account (1), enter a payment amount (2), then click Make it Recurring (3). The Setup recurring payment page opens. 3. Enter the schedule details: Pay from account (1) Amount (2) Frequency (3) Pay date (4) First payment date (5) Holiday/weekend pay schedule (6) Series end option (7) Memo (if desired, 8) 13

14 First Financial Online Banking Bill Pay User Guide 4. Click Submit. The Setup recurring payment review page opens. 5. Review the schedule to ensure it is correct. Click Back to edit. Click Submit to schedule payments. The Setup recurring payment confirmation page opens showing the payments are scheduled. 14

15 Editing/Stopping a Single Payment First Financial Online Banking Bill Pay User Guide Payments are processed at 4 p.m. on the day scheduled. Up until that time, pending payments can be edited or stopped. To edit/stop a payment: 1. In the Pending section of the Payments page, click Edit to the right of the payment you wish to edit/stop (if the payment is more than 45 days out, click view more to find it). The Edit payment page opens. 2. To edit the payment, change the payment details (1). To stop the payment, select the I would like to stop this payment check box (2). 3. Click Submit. 15

16 First Financial Online Banking Bill Pay User Guide The Edit Payment payment details are changed or the payment is stopped and removed from the Pending payments list and the confirmation page opens to indicate success. Editing/Stopping a Recurring Payment To edit/stop a recurring payment: 1. In the Pending section of the Payments page, click Edit to the right of the payment you wish to edit/stop. The Edit recurring payment page opens. 2. Select the button and dates to indicate if you wish to skip a payment, edit a single occurrence or edit the series, then click Continue. If payment is skipped, the confirmation page opens and the payment changes to Pending Skip status. Otherwise, the Edit payment or Edit recurring series page opens. 16

17 First Financial Online Banking Bill Pay User Guide 3. To edit/stop a single payment, make changes (1) or select stop option (2), then click Submit. To edit/stop the series, makes changes (1) or select stop option and select the stop series payment timing (3), then click Submit. The changes are made or the payment stopped and the confirmation page opens and indicates success. Making a Rush Payment A rush payment can be used to send a payment to be delivered the next day or two days from the scheduled date. Fees will apply. If you have a bill that s too close for comfort to the due date, you can use the Rush Delivery link to select a guaranteed delivery option. Rush payment charges are incurred at the time the payment is submitted, even if the payment is cancelled. Delivery Fees will not be refunded for Rush payments to an invalid or incorrect address. Rush payments may be scheduled until 4 PM ET. 17

18 First Financial Online Banking Bill Pay User Guide To make a rush payment: 1. On the Payments page, click Rush Delivery for the payment you wish to expedite. The Rush delivery page opens. 18

19 First Financial Online Banking Bill Pay User Guide 2. Enter the payment Amount (1), choose the Pay from account (2), and select the desired payment option (3). 3. Use the Address on file or select New address (4) to determine where the check is mailed. Click Next (5). If a new address is being used, the address form opens. Otherwise, the payment confirmation page opens. 19

20 4. Review the payment, then click Accept & Submit. First Financial Online Banking Bill Pay User Guide The payment is scheduled and the payment confirmation page opens. The service fee is directly charged to the current bill pay account. 20

21 Viewing Payment History Entries in the home page Payments list show the last payment date. First Financial Online Banking Bill Pay User Guide To view additional payment history details: 1. In the History section of the Payments page, click view more (1) to see a more detailed history list or click View (2) to the right of a payment to see the specific payment details. For an individual payment, the payment details are displayed. For the expanded history list, the last 30 days of payments are displayed. 2. Use the Display options (1) to view alternate date ranges, print, export to Excel, or filter by Payee or Status. Click View (2) for a given payment to view details. 21

22 Viewing Pending Payments First Financial Online Banking Bill Pay User Guide Pending payments can be seen in the Pending section of the Payments home page. To view Pending payments: 1. In the Pending section of the Payments page, click Edit (1) to change or stop a specific payment or click view more (2) to see a more detailed list of pending payments. If Edit is clicked, the payment details page opens (see Editing/Stopping Payments). If view more is clicked, the Pending payments list opens. 2. Change Display options (1) to filter the list, print the list or search for payments. Click Edit or Rush Delivery (2) options to change payment or delivery option. 22

23 Hiding Payees You can temporarily hide a Payee in the Payments list. To hide a Payee: First Financial Online Banking Bill Pay User Guide 1. In the Payments list, click the minus sign (hide button) to the left of the Payee name. The name is removed from the list. To unhide a Payee: 1. In the Display options menu atop the Payments list, click Hidden. The list of hidden Payees opens. 2. Click the plus sign next to the Payee name to unhide the Payee. The Payee is restored to the Payments list. 23

24 Making Transfers First Financial Online Banking Bill Pay User Guide Bill Pay provides the ability to transfer funds account to account. This service is also provided in online banking. Adding Transfer Accounts To add a transfer account: 1. Click the Transfers tab (1), then click Add Account (2). The Add account One time activation page opens. 2. Select the delivery method for the activation code, then click Next. The Add account One time activation page opens with the activation code input field. 24

25 3. After receiving the code, enter it, then click Submit. First Financial Online Banking Bill Pay User Guide The account is added and the confirmation page opens and indicates success. Transferring Funds To transfer funds: 1. Follow the steps to add an account. 2. Select a From account (1), a To account (2), enter the amount (3), select a transfer Date, then click Submit. The transfer is scheduled and the confirmation page opens and indicates success. 25

26 First Financial Online Banking Bill Pay User Guide Creating Recurring Transfers To create a recurring transfer: 1. Follow the steps to add an account. 2. Select a From account (1), a To account (2), enter the amount (3) then click Make it Recurring (4). The Setup recurring transfer page opens. 26

27 3. Complete the transfer and schedule form, then click Submit. First Financial Online Banking Bill Pay User Guide The Setup recurring transfer Review your transfer series page opens. 4. Review the transfer, then click Submit. Click Back to edit. The recurring transfer is scheduled and the confirmation page opens and indicates success. 27

28 Making Gift Payments First Financial Online Banking Bill Pay User Guide Gift Payments enable you to send gift checks to a recipient with a personalized message and to send donations with notifications. Fees apply. Adding Gift Recipients To add a gift recipient: 1. Click the GiftPay tab (1), then click Add Recipient (2). The Enter challenge response page opens. 2. Enter the correct answer to the challenge response question, then click Submit. The Add a recipient What kind of GiftPay are you sending? page opens. 28

29 3. Select the gift payment type (1), then click Next (2). First Financial Online Banking Bill Pay User Guide The Add a recipient Tell us about page opens. 4. Enter the recipient information, then click Next. The Add a charity/recipient review page opens. 29

30 5. Review the information then click Submit. Click Edit to edit. First Financial Online Banking Bill Pay User Guide The recipient is added and the confirmation page opens indicating success. Making Gift Payments To make a gift payment: 1. Follow the steps to add a recipient. 2. Click the GiftPay tab (1), then click Send donation/gift (2). The Send a donation/gift page opens. 30

31 First Financial Online Banking Bill Pay User Guide 3. Select a From account (1), enter an Amount (2) and select a payment Date (3). 4. Select recognition option, if desired (4). 5. Select an acknowledgement option (5). 6. Select a personalized option to notify someone of the donation (6). 7. Click Next (7). If requested, the Send a donation Acknowledgement request page opens. 31

32 First Financial Online Banking Bill Pay User Guide 8. Complete the address form for the person to whom the acknowledgement is to be sent, then click Next. If requested, the Send a donation Personalized page opens. 9. Enter the information, then click Next. The Review your donation page opens. 32

33 10. Review the donation, then click Submit. Click Back to edit. First Financial Online Banking Bill Pay User Guide The donation is scheduled and the confirmation page opens indicating success. 33

34 First Financial Online Banking Bill Pay User Guide Setting Up Bill Pay Alerts and Reminders Bill Pay alerts allow you to customize communications to keep you informed of bill pay activities. Setting Up Alerts To set up Bill Pay alerts: 1. Click the My Account tab. The My account page opens. 2. To set up alerts, click View Alerts in the Bill Pay alerts section. The Bill pay alerts page opens. 34

35 First Financial Online Banking Bill Pay User Guide 3. Select check boxes for the alerts you wish to enable, then click Update. The confirmation page opens and the alerts are updated. Setting Up Reminders To set up Bill Pay Reminders: 1. On the Payments page, click the Payee name link. The Payee details page opens. 35

36 2. In the Additional actions section, click Add Reminder. First Financial Online Banking Bill Pay User Guide The Add reminder page opens. 3. Select a reminder Delivery method (1), Frequency (2) and Date (3). 4. Enter an optional Comment (4), then click Submit (5). The Reminder is added and the confirmation page opens indicating success. 5. To stop a Reminder or add Reminders to Outlook calendar, click the My Account tab, then click View Reminders. 36

37 Setting Up ebills First Financial Online Banking Bill Pay User Guide Bill Pay can be configured to automatically receive electronic versions of bills from vendors that support the option. In order to do so, you must have a valid User ID and password for logging into the Payee s website. To set up ebills: 1. Follow the steps to add the Payee. 2. If the Payee is eligible for epayments, click Set up ebill on the Payments page beneath the Payee name link. The Set up ebill page opens. 37

38 First Financial Online Banking Bill Pay User Guide 3. Enter your User ID and password for the Payee s website and select the account type (1). 4. Read the Service Agreement, then click Accept and Submit (2). The Set up ebill Confirm account page opens. 5. Review the information, then click Complete setup. The ebill Payee is added and the Setup ebill confirmation page opens. 38

39 First Financial Online Banking Bill Pay User Guide 6. To set up recurring payment options, click Set up recurring payment. The Set up recurring payment page opens. 7. Select a Pay from account (1), Amount (2), and Send Payment option (3), then click Submit (4). The Set up recurring payment review page opens. 39

40 First Financial Online Banking Bill Pay User Guide 8. Click Submit. The recurring payment is added and the confirmation page opens. 40

41 Updating Personal Information and Preferences First Financial Online Banking Bill Pay User Guide The options available on the My Account tab are self-explanatory. Click the My Account tab to perform the following tasks: Managing Pay from accounts Updating Personal Information and Mobile Contact Number Adding/Removing Challenge Phrases Managing Bill Pay Alerts and Reminders Managing Payee Categories 41

42 Using the Calendar First Financial Online Banking Bill Pay User Guide The calendar allows you to see past and future payments. To view the calendar: 1. Click the Calendar tab. The calendar opens. 2. Use view controls to change the calendar display. Switch between calendar and list view (1). Select Default view check box to make current view the default (2). Click right/left arrows to change months (3). Click today to highlight current day on calendar. 3. Click a calendar entry to view transaction details. Future transactions can be edited. History or Pending transaction details page opens. 42