Mobile Banking web user guide

Size: px
Start display at page:

Download "Mobile Banking web user guide"

Transcription

1 Mobile Banking web user guide psbt.com

2 Table of Contents Mobile Banking Web User Guide Enrolling through Mobile Device... pg 3 4 login Screen... pg 5 Locations...pg 6 iphone & Android App View... pg 7 Log in to Mobile Banking...pg 7 Navigating...pg 8 Alerts...pg 9 Transactions...pg 10 Transfers...pg 11 Bill Pay...pg 12 Remote Deposit (RDA)...pg Cash Management...pg Initiating ACH...pg Initiating Wires...pg 18 Person-to-Person (P2P)...pg 19 Card Management...pg Suspend Card...pg 20 Report Lost or Stolen Card...pg 21 ipad View... pg 22 Log in to Mobile Banking...pg 22 Navigating...pg 23 Alerts...pg 24 Transactions...pg Transfers...pg 27 Bill Pay...pg Remote Deposit (RDA)...pg Cash Management...pg Initiating ACH...pg 32 Initiating Wires...pg 33 Person-to-Person (P2P)...pg Card Management...pg 36 Logging Out...pg 37 FAQ Mobile Web...pg 38 39

3 rolling through Enrolling Enrolling mobile through through devicemobile device mobile device may be able to enroll You for may mobile be able banking to enroll through for mobile your mobile banking device. through your mobile device. You may be able to enroll for mobile banking through your mobile device. You may be able to enroll You for may mobile be able banking to enroll through for mobile your banking mobile device, through if: your mobile device, if: You may be able to enroll for mobile banking through your mobile device, if: You have previously logged You have in to the previously traditional logged Online to Banking the traditional website Online successfully Banking website successfully You have previously logged in to the traditional Online Banking website successfully You have a Online Banking You ID have in an a ACTIVE Online Banking status ID in an ACTIVE status You have a Online Banking ID in an ACTIVE status You are not in the middle of a password reset You are not in the middle of a password reset You are not in the middle of a password reset You are not being required to agree to a revised Online Agreement You are not being required to agree to a revised Online Agreement You are not being required to agree to a revised Online Agreement You are not being recollected You are for not multi-factor being recollected authentication for multi-factor authentication You are not being recollected for multi-factor authentication 1: Open the Step Mobile Step 1: Banking 1: Open Open the App. the Mobile Banking App. Mobile Banking App. Log in with your Online Log in Banking Log with your with ID Online your and Password. Online Banking Banking ID and Password. ID and Password. 2: Accept terms Step and 2: Step Accept conditions 2: Accept terms by and terms clicking conditions and checkbox conditions by clicking next by to clicking checkbox I AGREE. checkbox next to I next AGREE. to I AGREE. Click CONTINUE Click to proceed. CONTINUE Click CONTINUE to proceed. to proceed. Step 3: Complete the fields and click ENROLL NOW. 3: Complete the fields Step and 3: Complete click ENROLL the fields NOW. and click ENROLL NOW. a) Choose whether to receive enrollment, transfer, and payment confirmations a) Choose whether to receive a) Choose enrollment, whether transfer, to receive and enrollment, payment confirmations transfer, and payment confirmations via text message. via text message. via text message. b) Enter mobile device number for text confirmations. b) Enter mobile device c) Select b) number Enter the wireless for mobile text provider confirmations. device number for the phone for text number. confirmations. c) Select the wireless provider c) Select for the wireless phone number. provider for the phone number. PSBT Mobile Banking web user guide 3

4 Step 3: Complete the fields and click ENROLL NOW. a) Choose whether to receive enrollment, transfer, and payment confirmations via text message. b) Enter mobile device number for text confirmations. c) Select the wireless provider for the phone number. ALL Online Banking accounts are enrolled. Log in to traditional Online Banking to ALL Online Banking accounts are enrolled. Log in to traditional Online Banking t deselect accounts, unenroll, or make changes to your enrollment text preferences. Also, if enrolling deselect with accounts, an ipad, text unenroll, alerts must or be make setup changes in traditional to your Online enrollment Banking. text preference Also, if enrolling with an ipad, text alerts must be setup in traditional Online Bank After a successful enrollment, you are directed to the Menu or Accounts screen. After a successful enrollment, you are directed to the Menu or Accounts screen. You may see an error message if enrollment was not successful. You Pwd may Expired: see Log an error in to traditional message Online if enrollment Banking to establish was not a successful. new password. Account Not Active: Your FI requires mobile enrollment via traditional Pwd Expired: Log in to traditional Online Banking to establish a new passwo Online Banking. Please enter Account a valid Phone Not Active: Number: Your Enter FI a requires complete mobile phone enrollment number. via traditional Please select Online a Wireless Banking. Provider: Select a wireless provider from the drop down menu. Please enter a valid Phone Number: Enter a complete phone number. Please select a Wireless Provider: Select a wireless provider from the drop down menu. 4 PSBT Mobile Banking web user guide

5 login screen locations allows searches for branch and ATM locations. Submit 23 PSBT Mobile Banking web user guide 5

6 ons locations locations are Locations available are Locations from available the login are from available screen the login and from screen from the the login and main screen from menu the and main once from menu logged the main once in. Click menu logged once in. Click logged in. Click locations show all or locations show display all all or display locations all or display to locations see a all listing to locations see of all a listing branches to see of all a and listing branches ATMs. of all and branches ATMs. and ATMs. or locations Search for by locations Search Zip Code, for by locations search Zip Code, by search City, Zip Code, search by search City, by search state, by City, or by show state, search all or locations. by show state, all or locations. show all locations. Selecting locations Selecting options locations Selecting within options locations the App within logs options the you App within out logs of the App you App and out logs of redirects App you and out you of redirects to App and you redirects to you to the device s the native device s map the native functionality. device s map native functionality. map functionality. ile godough Banking Mobile Banking Jack Henry & Associates, Jack Henry Inc. & Associates, Jack Henry Inc. & Associates, Inc. 6 PSBT Mobile Banking web user guide

7 iphone & Android App View Log in to Mobile Banking Step 1: Open your financial institution s App. Step 2: Select LOGIN button. Step 2: Enter your Online Banking ID and Password. You could be challenged to answer your multi-factor authentication security questions after attempting to log in. Unlike traditional Online Banking, this authentication challenge can occur only at login on your mobile device. Prompting Options If enabled in FI Management > Configuration > Prompting Options to periodically collect users current address, users are prompted per those settings in the mobile app. address changes made via the mobile app update the host record based on your FI s update settings. SUBMIT does not become an active option unless a valid address is entered in the field. Users can skip the address prompt by selecting the NOT NOW button. They are prompted at each subsequent login if Prompt at Login Until Collected is set to YES in Prompting Options. For FI s requesting an app build as of September 22, 2014, this feature is standard. Prior to that date, new builds of godough apps for ios and Android are required to enable this feature. This feature is not available in Mobile Browser. PSBT Mobile Banking web user guide 7

8 navigating Access available actions by tapping icons on the screen. navigating Access available actions by tapping icons on the screen. When viewing an account or activity list, swipe the screen up and down to access complete list. When viewing an account or activity list, swipe the screen up and down to access complete list PSBT Mobile Banking web user guide

9 alerts step 1: Touch the Alerts icon on the Home screen. alerts step 1: Touch the Alerts icon on the Home screen. step 2: Select the alert name for more details. step 2: Select the alert name for more details. 38 PSBT Mobile Banking web user guide 9

10 Transactions Step 1: Navigate to the ACCOUNTS menu by selecting the icon. Transactions Step 1: Navigate to the ACCOUNTS menu by selecting the icon. Step 2: Select the account by clicking anywhere on the name, balance, or >. Scroll through the transactions by swiping up or down. Step 2: Select the account by clicking anywhere on the name, balance, or >. Scroll through the transactions by swiping up or down. The Transaction display results are determined by your user display settings within traditional Online Banking. The Transaction display results are determined by your user display settings within traditional Online Banking. 10 PSBT Mobile Banking web user guide

11 Transfers (optional feature) Transfers (optional feature) One-time, immediate transfers, and future-dated transfers are available with iphone and Android Apps version 3.0 and above. Transfers (optional feature) One-time, immediate transfers, and future-dated transfers are available with iphone and Android FI Apps to FI version (Bank 3.0 to Bank) and above. Transfers are an optional feature if you have completed the verification process for your external accounts. FI to FI (Bank to Bank) Transfers are an optional feature if you have completed Step 1: the Select verification the TRANSFERS process for icon your from external the home accounts. screen. Step 1: Select the TRANSFERS icon from the home screen. Step 2: Select the account to transfer FROM and the account to transfer TO. Fill in the dollar amount, select a transfer date, and press SUBMIT. Step 2: Select the account to transfer FROM and the account to transfer TO. Fill in the dollar amount, select a transfer date, and press SUBMIT. PSBT Mobile Banking web user guide 11

12 bill Pay One-time and future-dated payments can be made with iphone and Android Apps version 3.0 and above. If you are not currently enrolled in Bill Pay, clicking on the Pay Bills menu presents One-time and you future-dated with the option payments to request can enrollment be made with from iphone your financial and Android institution. Apps version Follow the 3.0 onscreen prompts to submit your request for Bill Pay enrollment. bill Pay and bill above. Pay One-time bill One-time Pay and and If you future-dated future-dated are not currently payments payments enrolled can be can be in made made Bill Pay, with with clicking iphone iphone on and and the Android Android Pay Bills Apps Apps menu version version presents 3.0 and step above. 1: Select 3.0 and above. you the with Pay the bills option icon One-time and future-dated payments to request from the can enrollment home screen. be made with from iphone your financial and Android institution. Apps version Follow the 3.0 onscreen If you are prompts not currently to submit enrolled your request in Bill Pay, for Bill clicking Pay enrollment. on the Pay Bills menu presents and above. If you you with are the not option currently to request enrolled enrollment in Bill Pay, from clicking your on financial the Pay institution. Bills menu Follow presents the onscreen you If you with are the not option currently to request enrolled enrollment in Bill Pay, from clicking your on financial the Pay institution. Bills menu Follow presents the onscreen you the with Pay step 1: Select prompts prompts the bills to option to icon submit submit to request from your your the enrollment home request request screen. for Bill Pay enrollment. for from Bill Pay your enrollment. financial institution. Follow the onscreen step 1: Select the Pay prompts bills to icon submit from your the home request screen. for Bill Pay enrollment. step 1: Select the Pay bills icon from the home screen. step 1: Select the Pay bills icon from the home screen. bill Bill Pay (optional feature) step 2: Select the account from which to pay. Select the payee. Fill in the dollar amount, select the payment date, and press submit. step 2: Select the account from which to pay. Select the payee. Fill in the dollar amount, select the payment date, and press submit. step 2: Select the account from which to pay. Select the payee. Fill in the dollar amount, select step the payment 2: Select date, the and account press from submit. which to pay. Select the payee. Fill in the dollar amount, select step the payment 2: Select date, the and account press from submit. which to pay. Select the payee. Fill in the dollar amount, select the payment date, and press submit. Immediate payments process at the next bill Submit pay processing time Immediate payments process at the next bill pay processing time. Immediate payments process at the next bill pay processing time. Immediate payments process at the next 41 bill pay processing time. Jack Henry & Associates, Inc. Immediate payments process at the next bill pay processing time. 41 godough Mobile Banking PSBT Mobile Banking web user guide Jack Henry & Associates, Inc Jack Henry & Associates, Inc.

13 remote Remote deposit Deposit anywhere Anywhere (rda) (RDA) (optional feature) Due to differences in mobile devices, screen shots in this document may vary from actual appearance. Deposit checks and review checks deposited via mobile banking with iphone and Android Apps. depositing a Check step 1: Select deposits from navigation menu and select deposit a Check. step 2: Tap Check Front. step 3: Take a clear picture of the entire check by lining it up within the brackets. Tap Use. 42 PSBT Mobile Banking web user guide 13

14 step 4: Tap Check back. step 5: Take a clear picture of the entire check back by lining it up within the brackets. Tap Use. step 6: Enter check amount and select account for deposit. Tap deposit PSBT Mobile Banking web user guide

15 reviewing a deposit Select review and tap details next to desired deposit. Information such as deposit date, amount, and account displays along with options to view front and back check images. 44 PSBT Mobile Banking web user guide 15

16 Cash Management Cash Management users may be able to initiate ACH and wires if they are authorized to do so in traditional. Cash Management (optional feature) Cash Cash Management Currently, users Cash may Management be able to for initiate godough ACH and is only wires available if if they for are banks, authorized not credit to to do so in traditional unions.. Online Banking. Cash Management Single users Sign-On may (SSO) be able is required to initiate for ACH cash users and wires to be able if they to use are mobile authorized banking. to do so in traditional Cash Management. Currently, Cash Management for godough is only available for banks, not credit initiating Cash Management ach unions. users may be able to initiate ACH and wires if they are authorized to do so step in traditional 1: Currently, Select Single. initiate Sign-On Cash ach Management (SSO) from the is required home for screen. godough for cash users is only to be available able to use for mobile banks, banking. not credit unions. initiating Single ach Currently, Sign-On Cash (SSO) Management is required for for godough cash users is only to available be able for to banks, use mobile not credit banking. unions. step 1: Select initiate ach from the home screen. Single Sign-On (SSO) is required for cash users to be able to use mobile banking. initiating ach step initiating 1: Select initiate ach ach from the home screen. step 1: Select initiate ach from the home screen. step 2: Select batch to initiate from batch list. step 2: Select batch to initiate from batch list. step 2: Select batch to initiate from batch list. step 2: Select batch to initiate from batch list PSBT Mobile Banking web user guide 45

17 step 3: Select offset account (if required) and effective date. If desired, check the reset step 3: amount Select to offset $0.00. account Click initiate (if required) batch. and effective date. If desired, check the reset amount to $0.00. Click initiate batch. Initiate 46 PSBT Mobile Banking web user guide 17

18 initiating Wires step 1: Select initiate Wires from the home screen. step 2: Select wire to initiate. step 3: Enter Wire PIN. Select Transmit. Transmit PSBT Mobile Banking web user guide

19 P2P Person-to-Person (P2P) (optional feature) Establish Establish payees payees and and set set up up Person Person to to Person Person payments payments using using mobile mobile banking banking Apps Apps and and above. above. P2P P2P are requires available requires a separate for a separate payments contract contract if allowed and and may by may not your appear not financial appear for your institution. for your financial financial institution. institution. P2P Payee Setup P2P Payee setup Step 1: Enter payee Name, Nickname, , and Keyword. Select SUBMIT. step 1: Enter payee Name, Nickname, , and Keyword. Select submit. Payee enters keyword to complete setup process. Step 2: generates to payee and payee completes setup process. step 2: generates to payee and payee completes setup process. P2P Payment Setup P2P Payment setup Step 1: Select the Person to Pay, Pay From Account, Payment Amount, select the step 1: Select the Person to Pay, Pay From Account, Payment Amount, select the Process Process Date, and optional Memo line. Select SUBMIT. Date, and optional Memo line. Select submit. 48 PSBT Mobile Banking web user guide 19

20 Card Management Manage ATM and debit cards via mobile banking, with iphone and Android Apps 3.0 and above. Once Manage Cards is tapped from the main screen, a list of all available cards displays along with reorder the current Card card (optional) status. Not all of the Card Options listed below may appear. step 1: Select card to reorder from card list by tapping card name area. step 2: Select reorder Card from the Card Options menu. step 3: Tap reorder to change card status to Card Ordered. activate Card (optional) step 1: Select card to activate from card list by tapping card name area. step suspend 2: Select Card activate (optional) Card from the Card Options menu. step 3: Tap activate to change card status to Active. step 1: Select card to suspend from card list by tapping card name area. step 2: Select suspend Card from the Card Options menu. step 3: Tap suspend to change card status to Suspended PSBT Mobile Banking web user guide 50

21 report lost or stolen Card (optional) step 1: Select desired card from Manage Cards by tapping card name area. step 2: Select report lost or stolen from the Manage Cards menu. step 3: Tap report to change card status to Reported Stolen. Primary Debit Card 9516 Report 51 PSBT Mobile Banking web user guide 21

22 ipad View Log in to Mobile Banking Upon opening the app, the landing screen appears. The predominant area of the screen is a graphic image created by the institution and uploaded during the app branding process. To the left of this image, various options appear: Login/Locations: The user can toggle between the login fields and the Locations search options. The Locations feature is also accessible after logging into the app. ID/PIN: Enter standard Online Banking ID and password to log into the app. View Full Website: Tapping this launches the ipad s default browser and redirects the user to the institution s website. Send Us an Tapping this opens the ipad s default program and displays a blank form addressed to the institution. 22 PSBT Mobile Banking web user guide

23 You could be challenged to answer your multi-factor authentication security questions after attempting to log in. Unlike traditional Online Banking, this authentication challenge can occur only at login on your ipad. Navigating Upon successfully logging into the app for the first time, the user will see a help overlay guide to the app s navigation. The Main Navigation displays down the left side of the app and shows functionality available to the user. Tapping any of those menus provides access to specified functionality. The Quick Drawer (referred to as the drawer in the rest of this guide) is accessible by tapping on the lightning bolt icon seen in the upper right corner of the app. A panel, or a drawer, slides into view and provides quick access to alerts, a bill payment and a transfer widget. The drawer provides convenient access to those popular functions without requiring the user to leave the current menu. FOR EXAMPLE, the user may be viewing account transactions and decide to make a transfer. Using the drawer allows the user to create that transfer without having to navigate away from transactions. Hide the drawer by tapping the lightning bolt icon again. Navigation introduction closes when the user taps anywhere on the screen. PSBT Mobile Banking web user guide 23

24 alerts If unread alerts exist, an indicator displays on the My Alerts menu and beneath the drawer toggle (lightning bolt). In this example, 7 unread alerts exist: View alerts by tapping the Alerts menu or by opening the drawer, then tap the individual alert to read it PSBT Mobile Banking web user guide

25 Transactions The Transactions main landing page after logging in is My Accounts. A list of accounts tied to the Online Banking ID appears, along with the balance. Deposit accounts are listed first, followed by loans. Swipe up or The down main to landing view additional page after accounts. logging in is My Accounts. A list of accounts tied to the Online Banking ID appears, along with the balance. Deposit accounts are listed first, followed by loans. Swipe up or down to view additional accounts. The balance displayed is consistent across all godough platforms and is based on general Online Banking parameters. The balance displayed is consistent across all godough platforms and is based on general Online Banking parameters. Tapping on an account displays that account s transactions. Swipe up and down to scroll through additional transactions. Tapping on an account displays that account s transactions. Swipe up and down to scroll through Users can additional also quickly transactions. move through transactions for various accounts by swiping left or right across the top: Users can also quickly move through transactions for various accounts by swiping left or right across the top: The number of transactions displayed is consistent across all godough platforms and is based on the user s Online Banking display settings. The number of transactions displayed is consistent across all godough platforms and is based on the user s Online Banking display settings. PSBT Mobile Banking web user guide 25

26 Tapping a specific transaction displays additional detail, if available: PSBT Mobile Banking web user guide

27 Transfers (optional feature) Transfers Transfers, including FI-to-FI Transfers if available to the user, can be made through the main My Transfer menu on the left or through the Quick Transfer widget in the drawer (accessible through the lightning bolt icon in the upper right). Regardless of manner of access, the transfer process is as follows: step 1: Tap the Transfer from account. step 2: Tap the Transfer to account. step 3: Tap the amount field. A numeric keypad displays; enter the dollar amount of the transfer. step 4: Tap the Transfer date field. A calendar displays, with today s date shown in red. Tap the desired transfer date. step 5: Tap submit Transfer. step 6: A confirmation message displays. Tap ok to acknowledge the message. The mobile number entered during godough enrollment may receive a text message confirmation, depending on the user s enrollment settings. 57 PSBT Mobile Banking web user guide 27

28 Bill Pay (optional feature) If the user is enrolled for JHA Bill Pay or ipay, bill payments can be scheduled through PointMobility. Adding or editing payees, editing scheduled payments, or establishing recurring payments is completed through traditional Online Banking. Payments can be established through the Bill Pay menu on the left or by tapping the lightning bolt icon to open the drawer. Tapping the i icon displays details about the payee: 28 PSBT Mobile Banking web user guide

29 Regardless of manner of access, the bill pay process is as follows: step 1: Tap the Payee. step 2: Tap the from account. step 3: Tap the amount field. A numeric keypad displays; enter the dollar amount of the payment. step 4: Tap the Process date field. A calendar displays, with today s date shown in red. Tap the desired date. step 5: Tap submit Payment. step 6: A confirmation message displays. Tap ok to acknowledge the message. The mobile number entered during godough enrollment may receive a text message confirmation, depending on the user s enrollment settings. 59 PSBT Mobile Banking web user guide 29

30 remote Remote deposit Deposit anywhere Anywhere (rda) (RDA) (optional feature) If your institution is allows contracted RDA and for RDA has given and has the given user access, the user the access user through can make the deposits ProfitStars through back office PointMobility. site, the user can make deposits through PointMobility. step 1: Tap Check Front Capture. The ipad s camera activates. step 2: Using the guidelines on the screen, align the front of the check and tap the blue camera icon that appears in the lower right of the screen. The image can be recaptured as needed. step 3: Tap Use image. step 4: Tap Check back Capture. The ipad s camera activates. step 5: Using the guidelines on the screen, align the back of the check and tap the blue camera icon that appears in the lower right of the screen. The image can be recaptured as needed. step 6: Tap Use image. step 7: Tap the Check amount field and key in the amount of the check. step 8: Tap deposit to account field and select desired account. step 9: Tap deposit Check. step 10: A confirmation message displays. Tap ok to acknowledge PSBT Mobile Banking web user guide

31 A list of recent deposits displays in the review deposits column. Tap the deposit to view details: 61 PSBT Mobile Banking web user guide 31

32 Cash Management (optional feature) ach Cash Management users with ACH initiation permissions can initiate batches through PointMobility. To initiate an ACH batch: step 1: From the ACH List, tap the batch. step 2: If displayed, tap the offset account field. A list of accounts displays; tap the desired account. step 3: Tap the effective date field. A calendar displays, with today s date shown in red. Tap the desired date. step 4: Tap initiate ach. step 5: A confirmation message displays. Tap ok to acknowledge the message. The mobile number entered during godough enrollment may receive a text message confirmation, depending on the user s enrollment settings PSBT Mobile Banking web user guide

33 Wires Cash Management users with wire approval or transmit permissions can transmit wires through PointMobility. To approve or transmit a wire: step 1: From the Wires List, tap the wire. step 2: Tap the Wire Pin field. A keypad displays; enter the wire PIN. step 3: Tap approve Wire or Transmit Wire. step 4: A confirmation message displays. Tap ok to acknowledge the message. The mobile number entered during godough enrollment may receive a text message confirmation, depending on the user s enrollment settings. 63 PSBT Mobile Banking web user guide 33

34 Person-to-Person (P2P) (optional Payments feature) If installed for the institution, users can establish P2P payees and payments through PointMobility. Payments can be established through the P2P menu on the left or by tapping the lightning bolt icon to open the drawer PSBT Mobile Banking web user guide

35 Tapping the i icon displays the last payment date for the payee: To add a P2P payee: step 1: Tap the main P2P menu from the left navigation. step 2: Tap add Person to Pay. step 3: Tap Person name field. Keypad displays; type the payee s name. step 4: Tap Person nickname field. Keypad displays; type a nickname. This value identifies the payee when viewing a list of payees. step 5: Tap address. Keypad displays; type payee s address. step 6: Tap Confirm address. Keypad displays; re-type payee s address. step 7: Tap keyword field. Keypad displays; enter a keyword. You must communicate your keyword to the payee in order to complete payee setup. step 8: Tap add Person. step 9: A confirmation displays. Tap Continue. Just like in other godough apps or in traditional, the newly added payee Newly receives added an payee s and receives must follow an the prompts and must listed follow in the prompts to listed complete in the payee to setup. complete This payee includes setup. clicking This includes a link, entering clicking the a link, keyword entering and the providing keyword routing and providing account routing number and account information. number and information. Regardless of manner of access, to establish a P2P payment the process is as follows: step 1: Tap the Payee. step 2: Tap the from account. step 3: Tap the amount field. A numeric keypad displays; enter the dollar amount of the payment. step 4: Tap the Process date field. A calendar displays, with today s date shown in red. Tap the desired date. step 5: Tap submit Payment. step 6: A confirmation message displays. Tap ok to acknowledge the message. The mobile number entered during godough enrollment may receive a text message confirmation, depending on the user s enrollment settings. 65 PSBT Mobile Banking web user guide 35

36 Card Management If enabled for traditional Online Banking, users can manage their ATM and debit cards through the PointMobility app. Options vary, but could include: Activate Suspend (a.k.a. warm card ) Report Lost or Stolen (a.k.a. hot card ) Reorder Step 1: Access the Manage Cards menu. Step 2: For the desired card, tap Available Card Actions. Step 3: From the list of possible actions, tap desired action. Step 4: A confirmation message displays. Tap to confirm. Step 5: Acknowledge the final confirmation by tapping OK. The card status is now updated accordingly. 36 PSBT Mobile Banking web user guide

37 logging out Tapping the Log Out icon in the upper right corner of the app displays a confirmation: Tapping Yes redirects the user to the app s launch page. A user may also time out if no activity was detected in the last 10 minutes. A message displays: keep Working starts the session timer over and keeps the user logged into the app. log out redirects the user to the app s launch page. If no action is taken, the user is logged out and redirected to the launch page once the countdown is complete. 67 PSBT Mobile Banking web user guide 37

38 Frequently Asked Questions Mobile Web Q. What type of phone must I have to use mobile banking? A. The JHA mobile solution is phone device agnostic. It works with any web-enabled mobile phone device whose network allows secure SSL traffic. The Mobile Banking app is only available for iphone, ipad (ios 6 and newer), and Android devices. Q. What functions can I perform from my mobile device? A. Provided that your financial institution has given you access, you can: View transaction history View account balances Transfer funds between accounts Pay bills to existing payees View locations/atms View alerts Submit deposits (RDA) Card management Q. How do I know if my transfer or bill payment was entered successfully? A. If you selected to receive text alerts, each time you make a transfer or bill payment a confirmation Text Message is sent to your mobile device. If you do not receive a confirmation text message, double check to make sure the transaction went through via traditional Online Banking. Q. What if I no longer want to be a mobile user? A. Log in to your financial institution s online banking site and select Options > Mobile Settings. Then deselect Activate Mobile Banking Access and click AGREE. Q. What happens if I lose my mobile device? A. Since your account data is not stored on your mobile device, your information cannot be stolen. When you replace your device, simply edit your Mobile Settings in Online Banking and make any changes to the Wireless Provider and/or Phone Number. Q. Why can t I add a new Bill Payment payee? A. Bill Payment functionality is limited to sending payments to already established payees. To add a new payee, log in to the online banking site, select Bill Payment, and add a new payee. You can then submit payments to that payee via your mobile device. Q. What happens if I lose communication/signal during a transaction? A. When you complete a transaction from your mobile device (bill payment, funds transfer, etc.) you receive a text message as confirmation that the transaction was successful. If you do not receive this message, or you did not select text alerts during enrollment, check your accounts and re-submit any transactions that did not process. 38 PSBT Mobile Banking web user guide

39 Frequently Asked Questions Mobile Web, continued... Q. What do I need to do if I get a new phone? A. If you simply get a new phone but keep the same phone number and provider, no changes on your part are necessary. If you switch providers and/or phone numbers, log in to traditional Online Banking and update your information on the Options > Mobile Settings page. You will not receive text messages regarding Mobile Banking transactions if your phone number and carrier are not correct. Q. Can I use any mobile device to access my accounts? A. Yes. You can access your accounts via any mobile device that is web-enabled and allows secure SSL traffic. The only difference is that text messages are sent to the phone number entered when enrolling for mobile banking, not necessarily the device from which you perform a transaction. Q. What determines the balance displayed in godough? A. The balance displayed is consistent across all platforms and the landing pages in traditional Online Banking. Controlled through your general Online Banking parameters, your institution chose to show either the Ledger or the Available balance. Q. How much history displays in transactions? A. The amount of transactions displayed is consistent across all platforms and is based on the user s defaults set in the Display Options/Settings menu of traditional Online Banking. Q. How do I delete a bill payment that I set up through my mobile device? A. You must log in to traditional Online Banking ID and delete the payment from the main menu of the Bill Pay module. Q. When I try to enter an amount for a bill payment or transfer, I can t enter any numbers, only letters. Why? A. Check your phone s settings to make sure you don t have alpha-only enabled on the keypad. Q. What if I can t get my mobile device to work with? A. To use mobile banking, your phone must meet the following minimum requirements: 1. Your mobile device must be web enabled. 2. Your mobile network must allow secure SSL traffic. You may need to contact your mobile provider to determine this. PSBT Mobile Banking web user guide 39

Mobile Online Banking

Mobile Online Banking Mobile Online Banking User Guide Table of Contents Enrolling Through Traditional Online Banking, pg. 2 Enrolling Using Your Mobile Device, pg. 4 Login Screen, pg. 7 Locations, pg. 7 Mobile Browser View,

More information

A Note About This Manual. Types of Mobile Banking. godough Mobile Banking. General Guide

A Note About This Manual. Types of Mobile Banking. godough Mobile Banking. General Guide godough Mobile Banking General Guide A Note About This Manual Although we make every effort to be accurate, the screen shots in this training guide may not be exact representations. There are thousands

More information

Mobile and Text Customer Experience Online Banking Training Guide. i 2015 ChoiceOne Bank

Mobile and Text Customer Experience Online Banking Training Guide. i 2015 ChoiceOne Bank Mobile Web Banking... 1 Enrolling through traditional Online Banking... 1 Enrolling through mobile device... 3 Login Screen... 5 Locations... 5 Mobile Browser View... 6 Log in to Mobile Banking... 6 Navigating...

More information

efirst Mobile Banking User Guide

efirst Mobile Banking User Guide efirst Mobile Banking User Guide Contents Mobile Banking Web User Guide Enrolling through Traditional efirst Online Banking Landing Page (Optional) Locations Classic View Log in to Mobile Banking Alerts

More information

Frequently Asked Questions

Frequently Asked Questions Frequently Asked Questions Mobile Banking What type of phone must I have to use mobile banking? It works with any web-enabled mobile phone device whose network allows secure SSL traffic. The Mobile Banking

More information

Mobile Banking User Setup Guide

Mobile Banking User Setup Guide Mobile Banking User Setup Guide Sign on our website www.peoplescommunitybank.com Click on the green Log On button on the left column. Enter your Netteller ID or your POP ID and Submit. Enter your pin or

More information

Blackhawk Online Banking Frequently Asked Questions Get to know a little more about Blackhawk s new online banking service.

Blackhawk Online Banking Frequently Asked Questions Get to know a little more about Blackhawk s new online banking service. Smart Advice. Friendly Service. Locally Owned. Blackhawk Online Banking Frequently Asked Questions Get to know a little more about Blackhawk s new online banking service. Existing Online Banking Users

More information

What does the First Mobile app do for me? What else can I do with the mobile banking app beyond the basics? Why should I use the mobile banking app?

What does the First Mobile app do for me? What else can I do with the mobile banking app beyond the basics? Why should I use the mobile banking app? What does the First Mobile app do for me? What else can I do with the mobile banking app beyond the basics? Why should I use the mobile banking app? How do I sign up to use mobile banking? What type of

More information

Online Services User Guide

Online Services User Guide Online Services User Guide Welcome to online banking! Whether you re online or using a mobile device, access your accounts whenever and wherever it s convenient for you. Log In: BankMidwest.com Online

More information

MOBILE BANKING USER GUIDE

MOBILE BANKING USER GUIDE MOBILE BANKING USER GUIDE CentricBank.com DrCentricBank.com 717.657.7727 Centric Bank does not currently charge a fee for Mobile Banking. However, your mobile phone provider may charge data usage fees

More information

Downloading and using the Old National Mobile App for iphone and Android

Downloading and using the Old National Mobile App for iphone and Android Downloading and using the Old National Mobile App for iphone and Android The Old National Mobile App makes it simple for users of iphone and Android TM smartphones to quickly access their accounts. From

More information

Business Mobile Banking

Business Mobile Banking Business Mobile Banking Union Bank & Trust Business Mobile Application User Guide Contents Overview... 2 Security... 2 Requirements... 3 Downloading the App... 3 Logging In... 4 One-time Passcode Entry...

More information

BUSINESS NETTELLER ONLINE BANKING USER GUIDE

BUSINESS NETTELLER ONLINE BANKING USER GUIDE BUSINESS NETTELLER ONLINE BANKING USER GUIDE Revised 6.5.2013 TABLE OF CONTENTS Login Process...1 Cash Management User Login...2 Cash Management User Single Sign-on...3 Multi-Factor Authentication...4

More information

Mobile App Frequently Asked Questions

Mobile App Frequently Asked Questions Mobile App Frequently Asked Questions Basics 1. What can I do with AAFCU s Mobile App? AAFCU s Mobile App makes your everyday banking activities easy and convenient. Here's what we offer: Pay bills Transfer

More information

Mobile Banking Frequently Asked Questions

Mobile Banking Frequently Asked Questions Mobile Banking Frequently Asked Questions What types of Mobile Banking does Midwest BankCentre offer? We offer three types of Mobile Banking: Mobile Apps allows you to easily connect to Midwest BankCentre

More information

How Do I Remove My Office 365 Account From An iphone, ipad or ipod Touch?... 1

How Do I Remove My Office 365 Account From An iphone, ipad or ipod Touch?... 1 How Do I Remove My Office 365 Account From An iphone, ipad or ipod Touch?... 1 How Do I Set Up My Office 365 Account On An iphone, ipad or ipod Touch?... 3 How Do I Remove My Office 365 Account From A

More information

Business Mobile Banking Features

Business Mobile Banking Features Business Mobile Banking Features Overview There are two modes of Business Mobile Banking available. Each mode offers a different level of functionality. Business Mobile Banking App o Business Online Banking

More information

NBT BANK MOBILE BANKING. How To Guide

NBT BANK MOBILE BANKING. How To Guide Table of Contents personal and business banking customers How to Enroll...3 Accessing and Using NBT Bank Mobile Banking...5 Welcome to the NBT Bank Mobile Banking Application...7 Using Mobile Deposit...8

More information

Mobile Banking Applications Premier Members Mobile User Guide

Mobile Banking Applications Premier Members Mobile User Guide Mobile Banking Applications Premier Members Mobile User Guide 1.0 P REMIER MEMBERS MOBILE BASICS Mobile Banking allows the user to access their account information via mobile smartphone or tablet either

More information

How To Use The Bank Of Korea App On Android Or Blackberry Or Ipa (For Android)

How To Use The Bank Of Korea App On Android Or Blackberry Or Ipa (For Android) Getting Started... 2 Logging on to the App Initially... 2 Main Menu and Dashboard... 2 Accounts... 2 Adding Accounts from Other Financial Institutions... 3 Bills... 3 Transactions: Viewing, Searching,

More information

Member FAQ Premier Members Mobile Banking

Member FAQ Premier Members Mobile Banking Member FAQ Premier Members Mobile Banking 1.1 General Questions 1. What is Mobile Banking Premier Members Mobile? Premier Members Mobile allows members to access their accounts (checking, savings, certificates,

More information

Welcome to the Opus Bank Mobile Banking App User Guide

Welcome to the Opus Bank Mobile Banking App User Guide Welcome to the Opus Bank Mobile Banking App User Guide 1.855.678.7226 servicecenter@opusbank.com www.opusbank.com Table of Contents Enroll in Mobile Banking & Install App... 3 Login to Personal Online

More information

First Financial Bank Online Banking User Guide

First Financial Bank Online Banking User Guide First Financial Bank Online Banking User Guide Table of Contents INTRODUCTION...5 ACCESSING ONLINE BANKING...5 Enrolling in Online Banking...5 Logging In... 11 GETTING AROUND... 13 Home Page... 13 Home

More information

iphone and Android Apps Guide iphone and Android Apps Guide

iphone and Android Apps Guide iphone and Android Apps Guide iphone and Android Apps Guide A safe and efficient way of accessing your People s Choice Credit Union accounts, paying bills and transferring money. 1 Contents. 1. Mobile Banking using the People s Choice

More information

Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication

Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication This document serves as a How To reference guide for employees to execute the following MFA tasks: 1.

More information

Business Online Banking Quick Users Guide

Business Online Banking Quick Users Guide Business Online Banking Quick Users Guide Business Online Banking Quick Users Guide Table of Contents Overview 2 First Time Login 2 Security 4 Contact Points 4 Registering your Browser / Computer 5 Adding,

More information

Account Access User Guide

Account Access User Guide Account Access User Guide Available within AgriPoint How to manage your accounts online, anytime, anywhere. Rev. 10/12/2015 This guide is designed to familiarize you with the features and options available

More information

Mobile Banking FAQ for Business

Mobile Banking FAQ for Business Mobile Banking FAQ for Business General Questions 1. What is National Bank of Arizona Business Mobile Banking? Mobile Banking provides anytime access to your eligible account(s) from select mobile phones

More information

Business Online. Quick Reference Guide

Business Online. Quick Reference Guide Business Online Quick Reference Guide . All rights reserved. This work is confidential and its use is strictly limited. Use is permitted only in accordance with the terms of the agreement under which it

More information

Frequently Asked Questions About Mobile Banking/Deposit App

Frequently Asked Questions About Mobile Banking/Deposit App Frequently Asked Questions About Mobile Banking/Deposit App What is the myazstcu Mobile App? The myazstcu Mobile App is a service that enables members to access their account information, make deposits,

More information

Apple Bank Online Banking Guide

Apple Bank Online Banking Guide Apple Bank Online Banking Guide 24/7 Banking Financial Management Funds Transfer Bill Payment Convenient, Easy to Use Secure Table of Contents Online Banking Overview - Convenient, Easy, Secure 1 Registration

More information

Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication. Mobile App Activation

Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication. Mobile App Activation Guide for Setting Up Your Multi-Factor Authentication Account and Using Multi-Factor Authentication Mobile App Activation Before you can activate the mobile app you must download it. You can have up to

More information

1. What are Nevada State Bank Mobile Banking and Nevada State Bank Business Mobile Banking?

1. What are Nevada State Bank Mobile Banking and Nevada State Bank Business Mobile Banking? General Questions 1. What are Nevada State Bank Mobile Banking and Nevada State Bank Business Mobile Banking? Nevada State Bank Mobile Banking and Nevada State Bank Business Mobile Banking provide anytime

More information

Online Banking User Guide

Online Banking User Guide Online Banking User Guide If you need assistance, please call 315.477.2200 or 800.462.5000 M-F 7:30am - 6:00pm Sat 9:00am - 1:00pm empowerfcu.com 315.477.2200 800.462.5000 Table of Contents Online Banking

More information

Online Bill Payment & Presentment User Guide

Online Bill Payment & Presentment User Guide Table of Contents Alerts and Notifications... 4 Add an email Notification...4 Cancel an email Notification...5 Automatic Payments... 6 Add a Standard Automatic Payment Rule...6 Add an Automatic Payment

More information

First Security Bank. Retail User Guide. First Security Bank - Retail User Guide

First Security Bank. Retail User Guide. First Security Bank - Retail User Guide First Security Bank Retail User Guide Rev: 09/23/2015 UUX Support Overview About the Unified User Experience (UUX) Hardware and software requirements Exploring the Accounts page Accounts The Menu The Sidebar

More information

How do I sign up for Mobile Banking? Login to consumer Online Banking and click on manage Mobile Banking settings. Follow the instructions provided.

How do I sign up for Mobile Banking? Login to consumer Online Banking and click on manage Mobile Banking settings. Follow the instructions provided. Mobile Banking FAQs Frequently Asked Questions General Is it secure? Yes, the Mobile Banking service utilizes best practices from online banking, such as HTTPS, 128-bit SSL encryption, password access

More information

MOBILE BANKING. Why should I use Mobile Banking?

MOBILE BANKING. Why should I use Mobile Banking? MOBILE BANKING What is Mobile Banking? With Mobile Banking, you can access your account, conduct transfers, and pay and manage bills from any mobile device that has web browsing capabilities and a data

More information

Cash Management 5.0 User Guide

Cash Management 5.0 User Guide Cash Management 5.0 User Guide Accessing Cash Management Online Banking Access Cash Management using www.busey.com as you always have. 1. Enter your company ID as assigned by your financial institution

More information

Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Windows Mobile Phone Installation

Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Windows Mobile Phone Installation Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Windows Mobile Phone Installation Thank you for your interest in Mechanics Bank Mobile Banking. This guide will help you get started

More information

Online banking user guide

Online banking user guide Welcome Peoples Federal Savings Bank customers Online banking user guide IMPORTANT INFORMATION about your online banking account. Important information Your online banking accounts with Peoples Federal

More information

User Guide ACH and Wire Transfer

User Guide ACH and Wire Transfer ONLINE CASH MANAGEMENT User Guide ACH and Wire Transfer Put the power to manage your business accounts where it should be... in your hands. TABLE OF CONTENTS Log In Process... 1 Company Login... 1 Cash

More information

Business Manager Company Administrator s Guide Peoples Bank Customer Support 800.584.8859

Business Manager Company Administrator s Guide Peoples Bank Customer Support 800.584.8859 Peoples Bank Business Manager Company Administrator s Guide Peoples Bank Customer Support 800.584.8859 Revised 08/2012 Table of Contents About Business Manager... 4 Overview... 4 Access Business Manager...

More information

Business Online Banking

Business Online Banking Business Online Banking User Guide Rev. 01/11 Table of Contents Logging In... 1 Viewing the Online Banking Agreement... 3 Changing Your Company Password... 4 Cash User Login Screen... 5 Changing Your Cash

More information

NetSuite OpenAir Mobile for Android User Guide Version 1.3

NetSuite OpenAir Mobile for Android User Guide Version 1.3 NetSuite OpenAir Mobile for Android User Guide Version 3 General Notices Attributions NetSuite OpenAir includes functionality provided by HighCharts JS software, which is owned by and licensed through

More information

Table of Contents. 2 Copyright 2009 Bank of American Fork. All Rights Reserved.

Table of Contents. 2 Copyright 2009 Bank of American Fork. All Rights Reserved. Table of Contents Logging In... 3 Changing Your Password... 4 Cash User Login Screen... 5 Navigation... 6 Account Access Page... 7 Account Activity Options... 8 Transactions... 9 Download... 10 Statements...

More information

Welcome to GIFTS Online Mobile... 3

Welcome to GIFTS Online Mobile... 3 Legal Notice The software described in this document is furnished under a license agreement. The software may be used or copied only in accordance with the terms of the agreement. No part of this document

More information

Frequently Asked Questions..2. Getting Started with Bank 2 Bank Transfers 4. Making a Bank 2 Bank Transfer...8

Frequently Asked Questions..2. Getting Started with Bank 2 Bank Transfers 4. Making a Bank 2 Bank Transfer...8 Table of Contents Frequently Asked Questions..2 Getting Started with Bank 2 Bank Transfers 4 Making a Bank 2 Bank Transfer...8 Viewing Pending Bank 2 Bank Transfers..10 Viewing Bank 2 Bank Transfer History

More information

First Financial Bank Online Banking Quick Reference. February, 2013

First Financial Bank Online Banking Quick Reference. February, 2013 February, 2013 PURPOSE... 2 SUPPORT... 2 ACCESSING ONLINE BANKING... 2 Getting to the Online Banking Site... 2 Requesting Enrollment in Online Banking... 2 Logging in for the First Time... 2 Registering

More information

Country Club Bank- Mobile Banking FAQs

Country Club Bank- Mobile Banking FAQs Country Club Bank- Mobile Banking FAQs GENERAL... 2 MOBILE BANKING- WHAT IS IT?... 2 TEXT BANKING... 3 PHONE ENROLLMENT... 4 MOBILE BILLPAY... 5 TROUBLESHOOTING... 6 General How much does this service

More information

How can I protect against the loss of my ID if my device is lost or stolen?

How can I protect against the loss of my ID if my device is lost or stolen? How can I protect against the loss of my if my device is lost or stolen? If your mobile device is stolen or lost, you can reactivate your user on a new device and deactivate it on your stolen or lost device.

More information

ESC Mobile App Guide

ESC Mobile App Guide ESC Mobile App Guide General Info and Installation Guide For Android Note: If you re just trying to demo the ESC Mobile app in our sample database, then all that is required is to download it from your

More information

Internet Banking Basics. Online Banking Basics. Welcome

Internet Banking Basics. Online Banking Basics. Welcome Online Banking Basics Welcome Internet Banking Basics Welcome to online banking, Please take a moment to acquaint yourself with this online help system. General topics are presented below as jump links

More information

Access Softek, Inc. Mobile Finance Manager (MFM)

Access Softek, Inc. Mobile Finance Manager (MFM) Access Softek, Inc. Mobile Finance Manager (MFM) User Guide for Windows Mobile Devices Table Of Contents 1. Introduction...1 1.1. Product Features - Convenient and Secure...1 2. Installing MFM...2 3. Using

More information

Mobile Iron User Guide

Mobile Iron User Guide 2015 Mobile Iron User Guide Information technology Sparrow Health System 9/1/2015 Contents...0 Introduction...2 Changes to your Mobile Device...2 Self Service Portal...3 Registering your new device...4

More information

Security Upgrade FAQs

Security Upgrade FAQs Security Upgrade FAQs Your online security is important to us. Soon, we ll be upgrading your online banking experience to include a new security service, which is known in the online security industry

More information

Mobility with Eye-Fi Scanning Guide

Mobility with Eye-Fi Scanning Guide Mobility with Eye-Fi Scanning Guide Scan and Transfer Images Wirelessly with Eye-Fi This document is to be used in addition to the scanner s user guide located on the installation disc. The instructions

More information

Electronic Banking Cash Manager User Guide

Electronic Banking Cash Manager User Guide Electronic Banking Cash Manager User Guide Table of Contents Logging In... 1 Changing Your Password... 2 Cash User Login Screen... 3 Cash Management User Single Sign On... 4 Navigation... 5 Account Listing

More information

Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Palm Treo Installation

Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Palm Treo Installation Mechanics Bank Mobile Banking Mobile Finance Manager (MFM) Application Palm Treo Installation Thank you for your interest in Mechanics Bank Mobile Banking. This guide will help you get started with Mechanics

More information

Mobile Banking Frequently Asked Questions

Mobile Banking Frequently Asked Questions Effective August 20, 2015 General Questions What are CBT Mobile Banking and CBT Business Mobile Banking? CBT Mobile Banking and CBT Business Mobile Banking provide anytime access to your eligible California

More information

Fall 2015 An Empower Federal Credit Union Publication. New online Banking. Important Information Inside: The new way to login pg3

Fall 2015 An Empower Federal Credit Union Publication. New online Banking. Important Information Inside: The new way to login pg3 Fall 2015 An Empower Federal Credit Union Publication. New online Banking Important Information Inside: The new way to login pg3 Message From The President John Wakefield President/CEO Progress Is Impossible

More information

Health Science Center AirWatch Installation and Enrollment Instructions For Apple ios 8 Devices

Health Science Center AirWatch Installation and Enrollment Instructions For Apple ios 8 Devices Health Science Center AirWatch Installation and Enrollment Instructions For Apple ios 8 Devices Following are the steps necessary to register and enroll an Apple ios 8 device with the University s AirWatch

More information

peoplesbancorp.com 800.374.6123 Option 6 Business Online Banking User Guide

peoplesbancorp.com 800.374.6123 Option 6 Business Online Banking User Guide peoplesbancorp.com 800.374.6123 Option 6 Business Online Banking User Guide BUSINESS ONLINE BANKING USER GUIDEQuickBooks Windows 2009-2011 OVERVIEW The information in this User Guide will concentrate on

More information

Flexible Identity Federation

Flexible Identity Federation Flexible Identity Federation User guide version 1.0.1 Publication History Date Description Revision 2015.09.25 initial release 1.0.0 2015.12.10 minor corrections 1.0.1 Copyright Orange Business Services

More information

Welcome to Charter One Online

Welcome to Charter One Online Welcome to Charter One Online The online banking services of First National Bank, GreatBank and GreatBank Chicago will be changed over to Charter One Online as of Monday, April 30, 2007. As a result of

More information

Apps for Android. Apps for iphone & ipad INS584-3

Apps for Android. Apps for iphone & ipad INS584-3 Apps for iphone & ipad INS584-3 Apps for Android Android is a trademark of Google Inc. iphone is a trademark of Apple Inc., registered in the U.S. and other countries. ipad is a trademark of Apple Inc.,

More information

Application Installation/Setup

Application Installation/Setup Application Installation/Setup Q: Who is allowed to use the iphone or Android Mobile Banking Applications? A: Any customer with personal accounts may access the App. The customer must also be in good standing

More information

Wind River Financial iprocess Setup Guide for Android Devices

Wind River Financial iprocess Setup Guide for Android Devices Wind River Financial iprocess Setup Guide for Android Devices Contents: iprocess account setup 2 Installing iprocess on your Android device 3 Configuring the iprocess app 8 Attaching the iprocess card

More information

Can I transfer money to accounts I have at other Financial Institutions through Mobile Banking? No, we don t currently offer this service.

Can I transfer money to accounts I have at other Financial Institutions through Mobile Banking? No, we don t currently offer this service. Mobile Banking Questions and Answers How much does this service cost? There is currently no charge associated with the service. However, there may be charges associated with text messaging and data usage

More information

User Guide: VirtualMerchant Mobile

User Guide: VirtualMerchant Mobile User Guide: VirtualMerchant Mobile Two Concourse Parkway, Suite 800, Atlanta, GA 30328 Elavon, Incorporated 2013. All Rights Reserved Copyright Copyright 2013 Elavon, Incorporated. All rights reserved.

More information

CHAPTER 1 Exploring Mobile Devices with IMail 1

CHAPTER 1 Exploring Mobile Devices with IMail 1 Contents CHAPTER 1 Exploring Mobile Devices with IMail 1 CHAPTER 2 Windows Mobile... 2 Configuring Microsoft Exchange ActiveSync... 2 Setting up Mail Account... 8 CHAPTER 3 BlackBerry... 13 Configuring

More information

Using the Jive for ios App

Using the Jive for ios App Using the Jive for ios App TOC 2 Contents App Overview...3 System Requirements... 4 Release Notes...5 Which Version Am I Using?... 6 Connecting to Your Community... 11 Getting Started...12 Using Your Inbox...13

More information

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown

GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM Device Application User Guide Installation and Configuration for ios with TouchDown GO!Enterprise MDM for ios Devices, Version 3.x GO!Enterprise MDM for ios with TouchDown 1 Table of

More information

Novell Filr. Mobile Client

Novell Filr. Mobile Client Novell Filr Mobile Client 0 Table of Contents Quick Start 3 Supported Mobile Devices 3 Supported Languages 4 File Viewing Support 4 FILES THAT CANNOT BE VIEWED IN THE FILR APP 4 FILES THAT GIVE A WARNING

More information

Online Banking Upgrade FAQs

Online Banking Upgrade FAQs Frequently Asked Questions Why is Town & Country changing to a new online banking system? When will the change take place? What is different about the new online banking system? Do I have to re-register

More information

Exchange ActiveSync (EAS)

Exchange ActiveSync (EAS) Exchange ActiveSync (EAS) EAS allows for the synchronization of email, contacts, calendar, tasks and notes from an Exchange email server to a mobile device. Configuring and Connecting ios devices (iphone,

More information

Account Activity. Transfers/Bill Pay. Maintenance/Services. Business Entitlements. Business ACH Payments

Account Activity. Transfers/Bill Pay. Maintenance/Services. Business Entitlements. Business ACH Payments Online Banking Frequently Asked Questions What s changed? Account Activity Transfers/Bill Pay Maintenance/Services Business Entitlements 1 2 3..4..5 Business ACH Payments..6 We are excited to share our

More information

Simplify Your Banking with eservices May 5 th, 2015

Simplify Your Banking with eservices May 5 th, 2015 Important Notice: The following material is intended for the sole use of our members and is the property of Seven Seventeen Credit Union and may not be redistributed or reused by other parties without

More information

BUSINESS ONLINE BANKING CASH MANAGEMENT USER GUIDE

BUSINESS ONLINE BANKING CASH MANAGEMENT USER GUIDE BUSINESS ONLINE BANKING CASH MANAGEMENT USER GUIDE TABLE OF CONTENTS LogIn Process...1 Company Login... 1 Cash User Login... 3 Cash Management User Single Sign On... 4 Navigation...5 Account Listing Page...6

More information

CoreFirst Bank & Trust s Online Banking Retail User s Guide Version 3.0

CoreFirst Bank & Trust s Online Banking Retail User s Guide Version 3.0 CoreFirst Bank & Trust s Online Banking Retail User s Guide Version 3.0 CoreFirst Bank & Trust User Guide 1 OVERVIEW General Navigation Information: Supports backward and forward browser navigation Print

More information

Egnyte App for Android Quick Start Guide

Egnyte App for Android Quick Start Guide Egnyte App for Android Quick Start Guide Introduction Welcome to the Quick Start Guide for the Egnyte App for Android. This guide will explain how to: Access files. Download content for offline access.

More information

Citizens 1 st National Bank Mobile Banking FAQ

Citizens 1 st National Bank Mobile Banking FAQ Citizens 1 st National Bank Mobile Banking FAQ Citizens 1 st National Bank has an App for its customers available for Apple iphones, ipads and Android phones. SMARTPHONE DEVICE MINIMUM REQUIREMENTS APPLE

More information

Bank OnLine Commercial Administrator User s Guide

Bank OnLine Commercial Administrator User s Guide Bank OnLine Commercial Administrator User s Guide Rev12-15 P.O. Box 6469 Corpus Christi, Texas 78466-6469 Cash Management E-mail: CashManagement@AmericanBank.com Support Team: (361) 653-5296 Sales Team:

More information

Wind River Financial iprocess Setup Guide for IOS Devices

Wind River Financial iprocess Setup Guide for IOS Devices Wind River Financial iprocess Setup Guide for IOS Devices (Requires ios 4.3 or later. Compatible with iphone, ipad, and ipod touch. This app is optimized for iphone 5.) Table of Contents (Clickable Links):

More information

Welcome to Mobile Banking. Sunflower Bank Mobile Banking Personal User Guide

Welcome to Mobile Banking. Sunflower Bank Mobile Banking Personal User Guide Welcome to Mobile Banking Sunflower Bank Mobile Banking Personal User Guide Mobile Banking User Enrollment Sunflower Bank s Mobile Banking provides fast and secure access to your personal accounts so you

More information

U S E R S G U I D E Last Modified: 12/06/2012 1

U S E R S G U I D E Last Modified: 12/06/2012 1 USER S GUIDE Last Modified: 12/06/2012 1 Contents 2 Welcome 3 User Service Activation 4 Introduction 4 Purpose 5 Key Features 6 Activate 8 Using the System 8 Login 9 Credit Sale 10 For Swipe Capable Devices

More information

Online and Mobile Banking User Guide and FAQs

Online and Mobile Banking User Guide and FAQs Online and Mobile Banking User Guide and FAQs First Time Online Banking Enrollment... 1 Enhanced Multi-Factor Authentication emfa... 2 Browser Compatibility... 8 edocuments... 9 Summary/Home... 9 Alerts...12

More information

How do I contact someone if my question is not answered in this FAQ?

How do I contact someone if my question is not answered in this FAQ? Help Where may I find the answers to my Internet Banking questions? How do I contact someone if my question is not answered in this FAQ? Enrolling How do I enroll in Internet Banking? Logging In How do

More information

Customer Service 1-800-711-BANK (2265) Weekdays: 7:00 a.m. - 10:00 p.m. Weekends: 8:00 a.m. - 6:00 p.m. cbc@fcbanking.com. Online Banking Guide

Customer Service 1-800-711-BANK (2265) Weekdays: 7:00 a.m. - 10:00 p.m. Weekends: 8:00 a.m. - 6:00 p.m. cbc@fcbanking.com. Online Banking Guide Customer Service 1-800-711-BANK (2265) Weekdays: 7:00 a.m. - 10:00 p.m. Weekends: 8:00 a.m. - 6:00 p.m. cbc@fcbanking.com Online Banking Guide Table of Contents Welcome 2 First-Time Users Navigate Online

More information

Northeast Bank Mobile Deposit Service FAQ

Northeast Bank Mobile Deposit Service FAQ Northeast Bank Mobile Deposit Service FAQ What is Northeast Bank Mobile Deposit? What items can be deposited via Northeast Bank Mobile Deposit service? What items cannot be deposited through Northeast

More information

Gate City Bank Online Business Banking i

Gate City Bank Online Business Banking i Gate City Bank Online Business Banking i Table Of Contents Table of Contents Online Business Banking... 5 Online Business Banking Overview... 5 Features and Services... 5 FREE* Online Business Banking...

More information

Single Sign-on Frequently Asked Questions

Single Sign-on Frequently Asked Questions Single Sign-on Frequently Asked Questions Q1. What is Single Sign-on? Q2. How does SSO work? Q3. How do I access the SSO portal? Q4. Where can I find help on how to use the SSO portal? Q5. How do I reset

More information

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users

Getting Started. Getting Started with Time Warner Cable Business Class. Voice Manager. A Guide for Administrators and Users Getting Started Getting Started with Time Warner Cable Business Class Voice Manager A Guide for Administrators and Users Table of Contents Table of Contents... 2 How to Use This Guide... 3 Administrators...

More information

Important information regarding our online banking upgrade! Giving You More.

Important information regarding our online banking upgrade! Giving You More. FIRST MERCHANTS Online Banking Important information regarding our online banking upgrade! Giving You More. FIRST MERCHANTS Online Banking First Merchants is pleased to announce that on July 20th we re

More information

Published by Murphy & Company, Inc. 13610 Barrett Office Dr Suite 206 St. Louis, MO 63012 www.mcompany.com

Published by Murphy & Company, Inc. 13610 Barrett Office Dr Suite 206 St. Louis, MO 63012 www.mcompany.com Published by Murphy & Company, Inc. 60 Barrett Office Dr Suite 06 St. Louis, MO 60 www.mcompany.com 007-05 Murphy & Company, Inc. Microsoft, Windows, Excel, and Internet Explorer are registered trademarks

More information

Using Devices. Chapter 3

Using Devices. Chapter 3 Chapter 3 Using Devices es The Devices page lists all the devices you have enrolled in the Centrify identity platform and lets you send commands to the devices. Device related tasks that you can perform

More information

STX Beacon User Guide. Credit Card Processing Mobile Devices Mac & Windows OS

STX Beacon User Guide. Credit Card Processing Mobile Devices Mac & Windows OS STX Beacon User Guide Credit Card Processing Mobile Devices Mac & Windows OS Table of Contents 3 Process Electronic Payments via Mobile Terminals - ipad, iphone, Android 3 Mobile Terminals: Activate PaymentMate

More information

Apple Mail... 36 Outlook Web Access (OWA)... 38 Logging In... 38 Changing Passwords... 39 Mobile Devices... 40 Blackberry...

Apple Mail... 36 Outlook Web Access (OWA)... 38 Logging In... 38 Changing Passwords... 39 Mobile Devices... 40 Blackberry... Contents Email Accounts... 3 Adding accounts... 3 Account Modifications... 6 Adding Aliases... 7 Primary E-mail Addresses... 10 Mailbox Quotas... 12 Removing accounts... 13 Mail Forwarding and Distribution

More information

1. After clicking the Bill Pay tab, select the account from the drop-down list.

1. After clicking the Bill Pay tab, select the account from the drop-down list. Adding an Account 1. After clicking the Bill Pay tab, select the account from the drop-down list. 2. Review fee information (if applicable). 3. Select the starting digit for the Bill Pay check number.

More information

Kitsap Bank Mobile Banking, Mobile Deposit and Text Banking FAQ s

Kitsap Bank Mobile Banking, Mobile Deposit and Text Banking FAQ s Mobile Banking Kitsap Bank Mobile Banking, Mobile Deposit and Text Banking FAQ s What is Mobile Banking? Mobile Banking is the ability to access Online Banking from your mobile device which includes any

More information