DIV Letteren Presentatin new ABAP 27/10/2015
Wh? Cre IT Services Prf. Fred Truyen Head Infrmatin Systems Services Iv Jssart Netwrk / System Engineer Matthias Mallaerts Helpdesk & User supprt Philippe Le Cmte Helpdesk
Wh? Brun Vandermeulen head f phtlab Erika Scheltens assistent at the phtlab Eliane Mahy illustratr Hans Cppens staff member IT and Educatin
What d we d?
What d we d? System Management Security Purchase, installatin and maintenance cmputers/sftware Helpdesk Websites Databases Lync Skype fr business General IT advice
Fr wh? Persnnel f the Faculty f Arts wh are registered in the KU Leuven Wh-Is-Wh
System Management DIV respnsible fr netwrk, ruting, servers, security Offers back-up pprtunities: Persnal Clud Strage => Bx Enterprise (100GB) www.arts.kuleuven.be/bx Grupshare Q: fr prject data Grupshare P: fr administrative purpses Printing facilities (Micrsft Windws Business) 0,03 /page and 15% reductin n duplex jbs
Purchase, installatin and maintenance Basic rule fr purchasing IT equipment?! First cnsult DIV Windws Cmputer => Business Agreement with Dell Apple Cmputers => n demand (nt advised) Smartphnes/Tablets => n demand
Purchase, installatin and maintenance (2) New Windws cmputers are installed with basic sftware Windws 7 Adbe reader VLC player McAfee Anti-Virus Office 2013 Pssible t purchase sftware Endnte SPSS Nviv Adbe prducts
Helpdesk(1) By e-mail: helpdesk@arts.kuleuven.be By phne Helpdesk number (016)32 5007. pen n weekdays frm 9.00am until 12.00pm frm 2.00pm until 4.00pm In case f (ICT) emergency (016) 372989 n weekdays frm 8.00am until 6pm Free entrance helpdesk (ffice) (Lett 00.15) Mnday and Wednesday: 9 am - 12 am and frm 2 pm - 4 pm Tuesday, Thursday, Friday: 9 am until 12 am Online applicatin
Helpdesk (2) "DIV-certified material Desktp/Laptp (Dell Cmputers) Smartphne and Tablet ICTS services (mail, lync, tled, ) Default sftware Supprt nn default equipment: 100 first cnfiguratin 25 /hur fr repair r prblem slving Basic Apple Supprt
Websites KU Leuven style, Plne WMS Free training and nline dcumentatin Reliable High scres in Ggle search Free Cntact: helpdesk@arts.kuleuven.be Nn KU Leuven style, Drupal WMS Own server Reliable Nt free (price between 600 and 1500 ) Cntact: Hans Cppens (after cnsulting helpdesk)
Websites www.arts.kuleuven.be
Website: nn KU Leuven
Sharepint Website t share dcuments Metadata are imprtant Fr administratin, als usable fr Prject Administratin Faculty spnsers use, free when < 1GB f data. Cntact helpdesk@arts.kuleuven.be
Other sites?! Fr hmemade sites, r sites made by an external develper, there will be NO supprt. DNS names can be registered n behalf f KU Leuven
Databases Available technlgies Wiki Mysql MS Office Access Sharepint Prf. F. Truyen can assist yu with setting up a gd DB structure fr yur research. Please make an appintment. Fr large scale picture databases, cnsult Brun Vandermeulen
Lync / Skype fr Business VIP telephne system (Vide) Cnference Instant Messaging USB headset and telephnes In the future pssibility t call Skype accunts
Dentlgy ICT-dentlgy dcument fr: Students : http://www.kuleuven.be/studenten/ictgedragslijn.html Staff members: https://admin.kuleuven.be/persneel/ict-gedragslijn-persneel Recmmended: http://www.infrmatiewijzer.be/ KU Leuven e-mune campaign
General IT Advice IT questins? Mail us! The KU Leuven will never ask yur passwrd by e-mail. Never give yu KU Leuven passwrd t smene else. Easy cnfiguring kuleuven/eduram wifi netwrk?! https://cat.eduram.rg/ There is Wifi cverage in the Erasmus building. But internet is nly guaranteed with the internet cable. The KU Leuven ffers a free MS Office license t his staff members. And this fr hme use. Mre inf