Support Manager, OC Central Section 1: Information for Applicants Section 2: About Only Connect Section 3: About the Role Section 4: Monitoring Form 1
SECTION 1: INFORMATION FOR APPLICANTS The following guidance is designed to assist you to complete the application as effectively as possible and understand the recruitment process: 1. Your CV, Covering Letter and recruitment monitoring form should be returned by email to recruitment@oclondon.org no later than 12 noon on Monday 2 March 2015. Applications received after the closing date will not be considered. 2. You will receive a response confirming receipt. If you DO NOT receive this response within two working days of sending, please call Mark Bixter on 0203 642 2345 to check whether your application has been received - be sure to do so before the closing date. 3. After the closing date, the panel will assess the applications and those candidates who best match the criteria will be short listed for interview. The monitoring form will be detached beforehand and is used for monitoring purposes only, and does not form part of your application. 4. Applicants who have been short-listed will be notified by phone by Thursday 5 th March 2015. Due to our limited resources we are unable to provide feedback on unsuccessful applications. 5. Interviews will be held in week commencing 9 March 2015, with second stage within the following week. Shortlisted applicants will be contacted by phone to arrange interview times. Details of the interview will be confirmed by email. 6. The interview panel will ask the candidates questions intended to allow you to expand on your CV and to demonstrate to the panel how you meet the essential and desirable requirements of the post. At the end of the interview candidates will have an opportunity to ask questions about the job, West London Zone for Children and Young People, and Only Connect in general. 7. Shortlisted candidates may be asked to complete a task in advance of the second interview. 8. Once all interviews have taken place, unsuccessful shortlisted applicants will be contacted and informed of the outcome by email and offered the opportunity to receive feedback. 9. For the successful candidate, we will require two references and you will be subject to an Enhanced DBS check prior to starting employment at West London Zone and Only Connect. 2
SECTION 2: About Only Connect Only Connect is a creative criminal justice charity (Registered Charity No.1116147), rooted in community and founded in 2006. Every year we work with over 16,000 Londoners in schools, in prisons and on the streets to deliver projects that build relationships, grow skills and cut crime. We employ 35 staff across three London sites, and have a turnover of 1.9 million, primarily from private philanthropy. We exist to help people at risk of offending help each other and build a safer, stronger, more sustainable community for everyone. We believe in creativity, relationships, justice, forgiveness, and the power of our members to change the world. Our vision is a connected society, where we all choose a crime free life. We believe in the concept of Handshake Not Handout that impact comes from supporting people to solve their own problems, rather than giving them a hand-out. We believe in positive relationships and we build these through our two member centres in Kings Cross and White City. We hold family meals and provide our members with a safe and supportive environment. We also believe in progression and helping our members become employed, active members of society. To do this we work in tandem with our funders and members in our centres, in prison and in schools to deliver impactful, socially innovative projects. All of our projects train our members in new skills, are creative and help them fulfil their potential. Our members grow, and in time help support new members. 3
SECTION 3: ABOUT THE ROLE JOB TITLE: Support Manager, OC Central ACCOUNTABLE TO: Head of Membership ACCOUNTABLE FOR: Members, Volunteers APPOINTMENT: Full time (5 days per week) SALARY: 27-30K per annum HOURS: Core hours of 09.00-17.00, plus one hour unpaid lunch LEAVE: In addition to normal public holidays, 28 paid work days per year CLOSING DATE: Monday 2 March 2015 INTERVIEWS: w/c 9 March 2015 SUPPORT MANAGER As the Support Manager you will report directly into the Head of Membership. Your principal responsibility will be to ensure the well-being of members who belong to Only Connect, promoting their development and independence. A key part of the role will be to assist in their physical, social, emotional and life skills development, helping them to become positive role models in their community. You will work with the Psych Services Manager to develop services that will include psychological support, behaviour management and life skills training, both on a 1-2-1 and group basis. You will work closely with the Head of Membership, Head of Delivery and The Agency to ensure they are regularly updated on relevant information regarding support needs while members are participating on projects. This will include ensuring all client records and information is current and up-to-date. The main responsibilities of the post are: Provide initial assessments for new referrals identifying strengths and needs and any potential risk factors Deliver casework ensuring that service standards are maintained and compliant with Only Connect policies and procedures Plan, develop and implement social and educational activities to be delivered on site and in the wider community, promoting social inclusion, confidence building and self-awareness Develop a member-led feedback forum that raises the voice and highlights the issues faced by young people in the local community and beyond. Working alongside the Partnerships Manager, maintain links with other agencies, professionals and the wider community Review and monitor member progress and make any necessary adjustments to action plans which focus on the individual strengths and needs of the member 4
Recognise and manage potential crisis situations and develop strategies to deal with such incidents as and when they arise Take charge for the case management of members, working alongside and providing relevant input to other professionals with regard to members personal development plans Provide emotional support and feedback to members (and other support networks where relevant) Maintain accurate and confidential client records PERSON SPECIFICATION COMPETENCIES AND SKILLS SETTING DIRECTION Changing and Improving Find ways to create opportunities for Only Connect and/or ways for Only Connect to improve and change with the understanding of existing systems (e.g. criminal justice) Work under your own steam, being prepared to take calculated risks Prepare for and respond appropriately to challenges that may come from external interactions or internal changes in Only Connect Making Effective Decisions Make strong, resolute decisions when they are needed Identify a range of credible and relevant sources of information that will help you deliver your job well, using this data to make progress Recognise options that are available to you and Only Connect and present these to teams coherently (whether verbally or in writing) to facilitate decisions Appreciate scope of your own authority, but invite constructive challenge from colleagues if it is to create the best possible outcome DELIVERING RESULTS Managing through Quality Make effective use of project management skills and techniques Work with the team to set priorities, goals, objectives and timescales 5
Promote a culture of high performance that challenges indecision or inefficiency Delivering at Pace Pick out responsibilities that sufficiently stretch yourself and team to deliver on agreed goals and objectives Demonstrate a positive approach to keeping efforts focussed on the goals that really matter Take responsibility for delivering expected outcomes on time and standard, regularly monitoring own work against milestones or targets Commercial acumen Actively seek out commercial opportunities for Only Connect to deliver large grants or contracts Understand the relevant terms and conditions of any actual or potential delivery obligation (grant/contract) that Only Connect has with a partner and the implications this has for our relationships ENGAGING PEOPLE Leading and Communicating Regularly communicate with all staff in the team and the wider company, clarifying goals and direct relevance of your work to achieving them Appreciate the variety of communication styles and methods required when dealing with variety of partners Convey enthusiasm and energy for your own, colleagues and partners work, encouraging others to do the same Collaborating and Partnering Establish relationships with a range of stakeholders to support delivery of business outcomes Invest time to generate a common focus and genuine team spirit Actively seek input from a diverse range of people Readily share resources to support high priority work, showing pragmatism and support for the shared goals of Only Connect Deal with conflict in a prompt, calm and constructive way Encourage collaboration across teams, especially across Membership and Delivery 6
SECTION 4: MONITORING FORM EQUALITIES MONITORING INFORMATION This section of the application form will be detached from your application and will be used for monitoring purposes only. Only Connect is committed to promoting equality and eliminating unlawful discrimination. AGE GENDER 18-35 36-50 51-65 Over 65 Male Female ETHNIC ORIGIN Asian or Asian British Mixed Other Ethnic Group Bangladesh White & Asian Chinese Indian White & Black African Any Other Ethnic Group Pakistani Any other Asian Background White & Black Caribbean Any other mixed background Black or Black British African Caribbean Any other black background White British Irish Any other white background DO YOU CONSIDER YOURSELF TO HAVE A DISABILITY? Yes No I do not wish to disclose this information WHERE DID YOU HEAR OF THIS POST? Charityjob.co.uk jobsgopublic.co.uk Guardian Jobs www. oclondon.org word of mouth other: 7