SPECIALIST TENANCIES MANAGER PERSON SPECIFICATION

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1 SPECIALIST TENANCIES MANAGER PERSON SPECIFICATION The Selection Panel has identified this comprehensive specification for the ideal candidate and will use this to examine the internal candidate(s) who are entitled to apply. EDUCATION AND QUALIFICATIONS A higher education qualification, e.g. degree and/or relevant professional qualification Essential Desirable KNOWLEDGE AND EPERIENCE Minimum 3 years housing management experience Track record of delivering high quality and effective tenant services Sound understanding of legislative; regulatory and management requirements in relation to non secure tenancies (particularly Short Assured Tenancies and, partnership leasing/management arrangements) Understanding of local housing market issues including those related to Mid Market Rent; NHT initiatives; supported housing; factoring requirements and agency service provision. Can demonstrate a track record of achievement in housing management including managing performance and processes

2 Can demonstrate experience in and successful management of budgets and income generation Experience of developing and leading on operational plans and ensuring successful implementation Experience of marketing and allocation of housing Good awareness of Service level Agreements and their implementation requirements Sound experience of developing and implementing effective engagement; liaison and communications with tenants; other residents; partner/stakeholder organisations; commissioning/support agencies and client organisations Experience and understanding of how to deal effectively with Anti Social Behaviour Demonstrable experience of maximising management reporting and utilising output for continuous improvement Good awareness of best practice in Housing Management Experience of servicing and reporting to Committees and Boards

3 SKILLS Strong performance management skills Excellent operational management skills Sound administrative and organisational skills First class verbal and written communication skills including report writing, presentation, public speaking abilities and listening ability Able to communicate clearly and concisely to a cross section of individuals and organisations Ability to think creatively and develop new initiatives. Good IT skills and able to make effective use of information for management purposes (including ability to collate and analyse statistics and provide effective output) Strong communication and negotiation skills Good problem solving and decision making skills Evidence of meeting requirements

4 PERSONAL ATTRIBUTES Evidence of meeting requirements Confident; reliable; common sense and adaptability Highly motivated, enthusiastic and committed able to work with minimum supervision Able to plan and prioritise workload Strong commitment to the organisational ethos and core values Ability to accept responsibilities of post High ethical standards of motivation, integrity and fairness to build trust and respect within and outside of the organisation Able to work as part of a team as well as on own initiative Adaptable and able to work flexible hours including evenings and weekends from time to time Absolute commitment to customer focus and high quality customer and client service delivery Other Requirements - Current driving licence and own transport - Able to represent the AHP Group at conferences and events from time to time (which may include overnight stays)

5 Post applied for PERSONAL DETAILS Surname Name First Name Address where we can write to you: Post Code If you can be contacted during the day by phone, please give the number: If you have a telephone at home, please give the number Do you hold a current driving licence? YES NO Is it clean? YES NO If no please give details Eligibility to Work in the UK If your application is successful we will need to see evidence that you are eligible to work in the UK before you commence employment. Are you eligible to work in the UK? YES NO If yes, please give your National Insurance number If you do not have a national insurance number we will ask you to produce other evidence of your eligibility to work in the UK if you are selected as the successful candidate. Disclosure of Criminal Convictions Have you ever been convicted of a criminal offence, other than a spent conviction under the Rehabilitation of Offenders Act 1974? YES NO If you have an unspent conviction we will look at in relation to the job you have applied for before making a decision. All information will be treated in confidence.

6 If you have criminal convictions, not considered spent under the Rehabilitation of Offenders Act 1974 please give details: EMPLOYMENT HISTORY Please give details of past and present work. This can be paid work, voluntary work or work from home. Start with the most recent. Current Employment From To Name of Employer, Job Title and Key responsibilities Reason for leaving Notice period Previous Employment From To Name of Employer, Job Title and Key responsibilities Reason for leaving Please continue on a separate sheet if necessary.

7 QUALIFICATIONS (Academic and/or Professional) or courses presently being studied. Institution Qualifications Class/Grade Result Year Obtained OTHER TRAINING/EDUCATION Training - include any short course you have undertaken, e.g. Night school, First Aid, Company Training courses. Details of Course and Outcome Length of Course Year Obtained

8 ADDITIONAL INFORMATION IN SUPPORT OF YOUR APPLICATION Please continue on a separate sheet if necessary.

9 REFERENCES Please give the name and address of 2 people to whom references can be made. One of whom must be your current or most recent employer. 1. Name: Company: 2. Address: Name: Company: Address: Tel No: Tel No: Please tick box if you do not wish referees to be approached without prior permission. GENERAL INFORMATION Where did you see/hear about this post? Candidates with a disability are guaranteed a job interview subject to meeting essential criteria detailed in the person specification. Please indicate that you have a disability and wish to be considered under the disability guaranteed job interview scheme. YES NO DECLARATION I confirm that to the best of my knowledge the information I have provided in this application is correct. (a) (b) I am/am not related in any way to a Board member of AHP. I am/am not related to any member of staff, consultant, contractor or supplier to AHP. Schedule 7 of the Housing (2001) Act refers. Signed Date Data Protection Act By signing this application form you consent to Aberdeenshire Housing Partnership using and keeping information about you, provided by you or by third parties i.e. referees, relating to your application for future employment.

10 Application for the Post of Ref No: 1. ETHNIC GROUP Please choose one section from a to e, then tick the appropriate box or give details to indicate your ethnic background. a. White Scottish Other British Irish Gypsy/traveller Polish Any Other White Background b. Mixed Any mixed background Please describe c. Asian, Asian Scottish, English, Welsh, or other Asian British Indian Pakistani Bangladeshi Chinese Any other Asian background Please describe d. Black, Black Scottish, English, Welsh or other Black British Caribbean African Any other Black background Please describe e. Other Ethnic background Arab, Arab Scottish or Arab British Any other group 2. GENDER Male 3. SEUAL ORIENTATION Lesbian Bisexual Other 4. DEPENDANTS Female Gay Heterosexual Do you have any dependents and/or caring responsibilities? Yes No 5. RELIGION a. Buddhist b. Church of Scotland c. Hindu d. Jewish e. Muslim f. Roman Catholic g. Sikh h. Other Christian Please describe i. Other religion Please describe j. No Religion 6. DISABILITY Under the Equality Act (EA) disabled people have a legal right to fair treatment in employment. The EA defines a disability as a physical or mental impairment which has a substantial and long term adverse effect on your ability to carry out normal day to day activities. Do you consider yourself to be disabled within the definition of the EA? Yes No If Yes, please state briefly the nature of your disability 7. MARITAL STATUS Married Civil partnership Not married 8. AGE under Over ADVERTISING SOURCE Internal Job centre Word of mouth Online Newspaper Other Please describe

11 EQUAL OPPORTUNITIES POLICY STATEMENT Aberdeenshire Housing Partnership is committed to ensuring and promoting diversity and equality of opportunity in housing, employment and the provision of services for all people within its range of work. We welcome applications from all sections of the community. Aberdeenshire Housing Partnership aims to ensure that no job applicant or employee receives less favourable treatment on grounds of sex, marital status, age, race, colour, nationality, ethnic or national origin, religion or disability, or is disadvantaged by conditions or requirements which cannot be shown to be justifiable. Please complete the Equal Opportunities monitoring form with your application form as this will help us to evaluate the effectiveness of our recruitment policies and practices. The information you provide will be treated as confidential and will not form part of the selection process. Employing people with disabilities Aberdeenshire Housing Partnership intends to implement the actions required to become a Positive About Disabled People employer. All applicants who have a disability and meet the minimum criteria for the post will be interviewed. Aberdeenshire Housing Partnership monitors its recruitment and selection procedures to ensure that it does not discriminate under any of the following laws on equality: Sex Discrimination Act 1975 Race Relations Act 1976 Equality Act 2010 Employment Equality (Sexual Orientation) Regulations 2003 Employment Equality (Religion or Belief) Regulations 2003 The information you disclose on completion of this monitoring form constitutes sensitive personal data as defined by the Data Protection Act The processing of this data for the purposes of monitoring equal opportunities is permitted under the Data Protection (processing of Sensitive Personal Data) Order Your personal data may be held in a computerised system. The information you provide will only be used for monitoring purposes, it will be treated in strict confidence and will not form part of the interviewing process. This form will be detached from your application form on receipt and will be kept separately.

12 AHP Group Job Description Post Specialist Tenancies Manager Location Westhill Reports to Group Executive Director Salary Scale 39,587-41,671 Hours 35 hours pw Direct reports N/A The following job description has been prepared for illustrative purposes and is not meant to be exhaustive. It is a guide and identifies the main focus of the job. It is important to recognise no job or organisation is static. The Job Description will be reviewed regularly as part of the appraisal process. The main focus of the job is detailed below and the post holder will support the Executive Director and other members of the SMT on all aspects of managing non Scottish Secure Tenancies. The post holder will support the core values of the AHP Group and work to uphold such values in all aspects of their work. Vision: Our vision is to provide excellent services that meet our tenants expectations and those of other stakeholders. We aim to become a provider of choice in the services we deliver and develop these through engagement. Core Values: Ambition empowering through innovation and challenge E/Quality doing the best for individuals and communities in a fair and equal way Respect & Professionalism towards each other, the people we work with, the people we serve and our environment Achievement delivering outcomes that matter and make a real difference now and in the future. Job Purpose and Key Objectives Lead on the delivery of the AHP Group s landlord services to external organisations and agencies in accordance with business requirements. Provide high quality, cost effective management of the Group s non Scottish Secure Tenancies. Manage the factoring service to owners and other stakeholders. Manage the Group s supported accommodation; tenants/residents of these properties and the associated relationships with the commissioning and support organisations.

13 Act as a catalyst for and take a lead role in the development and delivery of the Group s involvement in the integration of health and social care. Support the Executive Director in developing new business and new services to other tenure groups. Develop operational plans and strategies to support the non secure tenancy management aspects of the business plan including budget setting, management planning; equality of opportunity and performance management. Support the continued growth and performance of this part of the Group s activities through effective planning; monitoring and achieving associated Key Performance Indicators. Key Responsibilities Provide and ensure delivery of full range of housing management services on an agency basis where AHP Group is contracted/commissioned to do so. Manage services to NHT Developers, lead on servicing NHT Boards (including personal attendance) and ensure effective services to tenants in accordance with KPI requirements. Ensure effective liaison and communication with Developers; stakeholders and prospective tenants in relation to marketing; allocation and potential sales of properties (as appropriate)? Take a lead role in the development; successful implementation; review and monitoring of Management & Maintenance Agreements where required. Take a lead role in setting up and implementing Service Level Agreements (where required) and ensure implementation. Initiate and/or take part in annual review processes where these are required. Ensure all related housing management strategies, policies and procedures are effective and comply with legislative requirements, regulatory requirements and take account of best practice. Operate within delegated authority and, ensure that budgets and other resources are effectively developed, managed and reviewed. Keep up to date with changes in regulations and legislation - undertake training as required. Directly manage the Group s supported accommodation and the relationships with the commissioning and support organisations and protect the Groups interests in doing so. Lead on Group Integrated Health & Social Care policy (Including Leasing Agreements, Management Agreements; HMO s; new initiatives and regular review of same) Manage the factoring service to owners and other stakeholders ensuring compliance with all relevant legislation. Take a lead role in preparing papers for and attending AHPD Board and other governing bodies to whom the Group provides services and provide requisite support to the Executive Director and CEO. Ensure effective communication with tenants through a range of media and deal with feedback and complaints. Ensure the overall effective management of the Group s non secure tenancies and agency services properties including dealing with void properties, allocation of properties (new and existing);managing marketing and the allocations process. Manage anti social behaviour effectively to ensure harmonious localities.

14 Specifically ensure income due from tenants (through rents; former tenant arrears collection, service charges and recharges) and agencies is secured in accordance with key performance indicators. Develop and implement appropriate tenant engagement strategies and policies including those relating to communication; customer feedback and involvement. In relation to the duties and responsibilities of the post and range of associated activities lead and monitor the delivery of Equality and Diversity objectives particularly as linked with supported accommodation and integration of health and social care.

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